It was really cute hotel room it was clean and perfect for just the two of Us
Staff was helpful and friendly. Rooms were very clean. Would definitely stay again.
To start with the halls carpets were clean. The room was clean. the bed was comfortable.The staff were helpful. A great place to stay. My wife and I would gladly stay there again.
The worst Hotel in the world, when I arrived there was a terrible smell in the room, and the blankets were not clean, small hair and dark spots !!What about the breakfast! 😂💔Theres nothing but slices of toast with very little milk in an old jerky!!
The staff were friendly and so willing to do everything they could to make you feel comfortable. Our stay was quite, its what you want after a long drive, a good nights rest.
WONDERFUL STAFF! My husband and I stayed here for our honeymoon and our stay was absolutely perfect. As soon as Vibhu heard we were on our honeymoon she gave us a beautiful suite, in addition to that she and the Microtel staff went out of their way to bring us flowers, a card, & cake! We were blown away with their hospitality it is truly a welcoming atmosphere. Both my husband and I have worked in the customer service industry; we can say with confidence that this hotel is like no other. This was hands down our best lodging experience!The suite was beautiful and most importantly very clean. There was also a little bit of everything at breakfast!
This is an exceptionally clean, recently refurbished hotel. Large by Microtel standards. The staff are very friendly and the breakfast is now open so you can have a hot breakfast before going to see the falls! The walls are soundproof, they have a fitness area and a nicely appointed work area. The room is spacious, clean, and nicely furnished. The bathroom was spotless and again, recently redone with nice details. Highly recommend. As
The long-haired man doesnt wear gloves to put out breakfast, thats really disgusting.everything was fine until I saw that man doing that how things are and illnesses and he does not wear gloves putting breakfast is unpleasant
I had a really pleasant stay in the hotel. The receptionist and another madam was so kind and helpful. Room was superbly clean. A definite recommended place to stay.
This is the 2nd time we stayed here. Once in August and most recently last week. Rooms are exceptionally clean, beds are comfortable, space is utilized to the maximum capacity with many shelves, a microwave, and a refrigerator. Most of all the staff is extremely accommodating. They are very friendly and willing to go above and beyond to make sure you are happy. Their number one priority is making sure the rooms are clean and it shows. We will not stay anywhere else when coming to Niagara Falls, New York.
Great value, clean room & 2nd year in a row staying at this hotel. :)
Just stayed here 2 nights in September for my anniversary. Very nice stay. Rooms were very clean and quiet. Staff members were very friendly. Nice price and close to the falls. Will stay here again.
Positive: Great location close to restaurants and shopping. Continental breakfast was good with pancakes eggs sausage cereal cinnamon rolls coffee juice and more. Room was in good condition and clean. Negative: The stairwell door downstairs slams.
The room was decently clean and the beds were okay. There was a problem with the ADA room I rented for my mom as the toilet wouldnt flush and we had to change room but the guest person who was working weekend evening was really helpful and great with us. Very professional and I appreciated her attentiveness which made it easier for us to deal with the inconvenience
Budget friendly cleanliness. Needed a room to crash and I’ll tell you for the money this place was sparkling clean, no smells, updated and staff was super friendly. Lots of security cameras. The budget rooms are small. Don’t think you’re getting more than one person in there until you guys like to be on top of each other. Two thumbs up.
It was a terrible experience the front desk manager was watching every thing I do I felt very uncomfortable I was using the public bathroom she steps in and doesn’t knock on the door there’s no respect here she saw me go in to the bathroom also said too wait in the lobby so she can watch me ! very creepy & plus there’s bugs in the rooms
It was clean! Other than that the beds were hard!!! When calling for towels or anything, they say you have to come to the desk to get it, when you get there they send you to other floors to hunt down someone to help you. The location is okay. If you are wanting to be next to the falls this is not the place to go. It is close to the highway so if you have a rental car its in a good location to move around.
Ive been to several microtell locations, but this one is better than most.Clean rooms. Great service .. Generous. breakfast is not put away while people are still eating.The sister managers are so sweet and helpful.I will go back there for sure next time .Namaste from Texas!
Very nice rooms with Roll in shower for the handicapped and very clean room
Our stay was excellent! The staff was very accommodating and friendly. The room was big and very clean, however, the towels need to be replaced with new ones.The location is very accessible to the shopping mall as well as restaurants.
Room very clean and comfortable! All staff is very accommodating and pleasant! Would highly recommend this place to stay! Close to everything but far enough away from the hustle and bustle of the crowds!
I was in Room number 308. I checked out Wednesday August 25 and I left a pink long dress inside the closet, I called in the next day and they said they did not find anything. I’m 100% that I left it there and I’m very disappointed that someone from the housekeeping department or someone else from the staff was not honest to say that they found it. It’s a very precious dress and pricy. I called in the following day? Friday and Saturday again and the agent at the front desk (Saturday shift) start yelling at me saying that they are busy and there was no dress! How could you take your guests staff like that and not even following up on their belongings!
I was very pleased with this hotel. Nice rooms. Beds were a bit hard but thats ok. The breakfast was a little small but it was free an the coffee was bomb. An I wana add the lady working the 15th sold me the room an was so wonderful! I infection took the last avaliabile room I was so happy. We went to like 3 others after I had one book accidentally in Canada. Blah.
Staff courteous, esp Cindy. Free parking. Price fair compared to other hotels closer to the falls that overcharge for parking.This isnt a Ritz or W so your room may not be immaculate. Not sure if rooms come in different sizes, but mine was particularly cozy. It was clean enough for the 1-night purpose and price. Walls as thin as most hotels. Ice machine directly across the hall was slightly disrupting. Bed surprisingly comfy! If you plan to spend most of your time sightseeing and need a decent place to sleep for a night or two while conserving some coins, this hotel does the trick. Icing is youre supporting a locally owned business!The hotel is approx 12 mins drive from the falls, and 1/4 mile from Target, fast food, bright lights, and other staples. The block its on looks drabby at night, but no issues at all during my stay. No shuttle/trolley on that Thursday.
Clean place, comfortable beds, and accommodating staff. Had a problem and it was quickly fixed. Good price and easy drive to Niagara Falls. Couldnt give it a 5 because of several small issues I had personally but would stay there again.
Walking in to check in the lobby was very hot and smelled. It took more than 10 minutes to get checked in. The room was decent. It was comfortable enough, but felt like it was a bit dingy. It is not close to the falls, a few miles away, and have to drive through a rough area to the falls.
We stayed at this hotel for 2 days the sheets where dirty and bathroom as well. Smelly corridors . The staff was nice. Pictures are misleading not how it’s advertising. I wouldn’t go again. The elevator didn’t work and breakfast was bad for the money we paid.
Positive: Very clean,great location for my needs Negative: No
The room I stayed in was disgusting, it was not clean (not vacuumed, or anything), breakfast was all hard and stale even right at the beginning of the breakfast time. The people were nice enough.
Great place to stay, clean, comfortable beds, quiet environment, close to many good restaurants. Breakfast was good, normal fare, breads, yogurt, cereal, fruit. Close to the falls, but not so close as to be outrageously expensive. Enjoyed our stay.
I stayed at Microtel Inn for 2 weeks because I had a appointment I need to attend so I am a real expert on this hotel, I cant say enough of good things about this wonderful, friendly staff, ready to do anything to make your stay more enjoyable. Place was clean and perfect in every way, it included free breakfast, microwave & fridge in the room and very close to everything you can possible need, all in walking distance. I will definitely be coming back. Thanks for everything.Anna
Loved staying here. Staff was very friendly and helpful!
Last minute accommodations - second night was priced over the top but it was a weekend so understandable. Clean, clean, clean! Staff was great - hot breakfast was great, not gourmet, but several choices and hot. Only complaint was no coffee maker in the room but available coffee and tea 24 hours in the lounge made up for that - and the coffee was good! I’d stay again.
Nice clean rooms in the middle of town.Seems new. If you ask, they will give you free City trolley tickets. Low price includes breakfast buffet.Not so great at servicing rooms though and their breakfast selection was poor (appropriate for the price though). It was always stocked though and they even keep it running a little longer than the advertised time in case theres a rush..They dont have fresh coffee - only a terrible vending machine. They have a small gym but no pool.Std Rooms are narrow and so have inefficient coming as the AC is on one side. Half the rooms overlook a disgusting swamp with flies etc.Your experience might vary since they are good in some areas and not so good in others
For the most part, the Microtel is a decent spot. The staff was friendly, breakfast was adequate and check in/out was easy. I will say that the hotel is seriously lacking in cleanliness. The mirror in our room was covered in hand prints, the bathroom towels had marks on them, and the sheets on one of the beds (we stayed in a double room) had several hairs all over them. We had to call the front desk at midnight when we returned in for the night for replacement sheets. It really is a shame considering there are so many other great things about the hotel - they should definitely improve on this!
Im giving 2 stars because the few staff members we encountered were very friendly. Unfortunately, thats where the hospitality stopped.When we arrived, the room was 78 degrees, and the air was turned to the off position. Not a very welcoming temperature. The room was very dirty: stains and scratches on the walls, spilled drinks splashed under the desk, one of the throw pillows had a very large fluid stain, the bathroom smelled very musty because the door will not stay open, the fridge stopped working during the night causing all of our food to spoil, and had an overwhelming smell of pizza, or some other spicy type food, the top of the microwave was sticky, and more.As of that wasnt enough, it was raining quite hard when we returned from dinner, and I made the mistake of looking up at the overhang, and there were about 100 spiders sheltering from the storm - not an exaggeration.I do not expect luxury from a budget hotel, but I do expect it to be clean. We had planed to stay for 10 nights while visiting family, but checked out after one night. I was told that a manager would be calling to discuss my complaints. Its been over 24 hours, and no call has been received. Needless to say, we will not stay here again. And will recommend it be avoided until major changes can be made.
Rooms & customer service was awesome! I would have given it more stars, but the property has no pool (which was not too big of a deal), but I like hanging out outside and lounging and they dont even have a patio area for that, so that was a BIG disappointment / other than that... The rooms, bed, and inside environment were very comfortable!
Decent place to stay, had a little mix up with my bill but the hotel corrected it.Clean with small brrakfast.
Beautiful place, super clean they are all super attentive. Rooms and bathroom extra clean. Definitely recommend people to stay here 🤞🏻
Nice place. Friendly staff. Nice big fully loaded suites. I really enjoyed my stay although I didnt do anything my time in the suite was enjoyable and the staff was attentive and very friendly. Would definitely go here again.
The hotel amenities would have given this stay 4 stars, but for the price and customer service this was a 5 star stay. The hotel room and lobby were very clean. We started off in a connected room and could very loudly hear young children on the other side, so I asked the front desk for a different room and was switched without an issue. The beds were clean but the matress and pillows were slightly uncomfortable. Breakfast was very basic and unhealthy. There were a lot if breads. It would have been nice to have more fruit choices apart from bananas. A mall and Niagara Falls are within a short drive. For the price this was a great experience.
This was a wonderful hotel and it was inexpensive. Beds were comfortable, WiFi was a little iffy but the hotel was at full capacity so nothing unexpected there. Breakfast was amazing as there was scrambled eggs, sausage, pancakes, 2 different kinds of bagels, 2 different types of bread for toast, oatmeal (packaged and had to prepare), coffee, tea, hot, and 2 different types of juice, a variety of cereals, and yogurt. The rooms are very spacious with lots of towels, staff was kind and friendly. Rooms could use larger trash cans but that’s very minor. The only thing I wish this hotel did have was a pool but with that being said it was a really wonderful stay and I would GLADLY stay again!
Checking in was good everyone was so helpful took our luggage to the room and left to finish our day came back later my mom was in the shower I noticed blood spot on pillow and top sheet called downstairs the lady said she would get back to me but never did I had to go downstairs because was put on hold came back put on HD again she was very nice but it was my moms bedtime I had to tell them to take the stuff out of the room and would come up and let them in what a inconvenience never again
The hotel itself was well maintained with clean and comfortable beds. Complimentary services such as WiFi and TV were a great addition to the experience. In addition, customer service were ready to help if an issue were to arise. However, the only setback was many of the breakfast items were frozen prior to being served, reducing the freshness of the food. Overall, I would recommend this hotel for a short stay.
We were able to check in late at 2:45am without any issues. Hotel isn’t very far from airport. Hotel is very clean and updated. Stayed in room 203 which had two queen beds which is exactly what I requested. Not the best view as it’s the back of the other neighboring motel other than that hotel is nice for our one night stay and price. Bed was comfy and they even had the room heated for us upon arrival. Breakfast from 6am-9:30am (I’ll have to update that tomorrow).
Cozy and clean. Apparently every room has twin bed and there are no single bed room available. The receptionist was not at all friendly. Must mention this because for anyone who comes into a hotel they would like to be welcomed at least with a smile but the receptionist who was there was really grim. Other than that we had a pleasant experience
This is a basic newer hotel. It is situated about 1 mile from the Falls. Free basic breakfast, and trolley tickets to get to the falls. Our room did not have hooks for hangers or a dresser. It was clean, all though not spotless. Overall a decent place.
Rooms were nice and up to date, cleanly as well. Service was great, though nothing about the hotel will wow you. That shouldnt keep you from staying here, if you just want a relaxing stay without too much extra
Breakfast is not good. They advertise free breakfast as a plus point but dont fall for it. The apple juice dispenser had water coming out. Coffee was horrible. No coffee or tea in the rooms. No Ironing board. Small rooms.The rooms are good and cozy. Linen was clean. Friendly staff.
This new hotel is a nice stay but they need to hire better cleaning staff. The floors are brand new but were sticky and had drips tracked all over them in the lobby. The elevator was spacious and bright but that stainless steel was in desperate need of wiping. There were hand prints all over the elevator. The walls and the surfaces in our room were all streaked and uninviting. The desk had drink cup steaks and the window seat had glittery stuff and more steaks on it. I went back and wiped down our room. It is a nice stay because its a new building with new furniture the cleaning staff just need to work on the upkeep. The parking lot seems safe and fenced in which gives you a sense of security. We really liked all the lighting in the room as well as the USB ports and the thermostat in the room, better than fighting with the warm, cool, knobs on the HVAC system.
Clean and affordable. Great and friendly staff. Recommend staying here. Feels like a 5 star hotel.
I visited this hotel with my wife and 16 month old baby. The hotel looks nice and everything is new. The breakfast is also decent for a hotel and the location is perfect.What made our stay a poor one was a faulty heater unit in the room that started buzzing around 3:30 am in the morning. I called the front desk and they did offer another room for us but we decided to stick it out due to not wanting to wake up our baby.When we checked out we informed the front desk staff member about our experience and she said she would pass the message to the hotel manager and he would either call or email us, which he did not do. I sent him an email to let him know about the situation to see if anything could be done at this point. Unfortunately he has not responded to my email or contact me as I was told he would do so.Still no response from the manager!
Very dishonest establishment. The first time I came to this hotel, the staff was friendly but the bathroom was filthy. It was completely unclean. I had to use shampoo and a towel while injured to clean it. Although, everything else seemed okay. I stood another night, some weeks later and there was hair in the bed (under covers) of the room I was given. The sheets didnt look changed but simply made up. The young girl at the counter helped to change the room but lacked in customer service. She stood on her personal cell phone chatting for a long time before helping (and yes, she was completely aware I was waiting). To add insult to injury, they falsely charged my credit card, despite my room being paid for in full through Expedia. Horrible service, double charge and unknown bug bites all over after leaving, I wont be back.
I enjoyed my stay here! Nice clean hotel, great breakfast, friendly staff. Close to shopping. I would stay here again!
The hotel is newer and very clean. The breakfast area is small to accommodate the amount of people in the hotel, maybe a different layout would help. The staff we meet were nice. The parking isnt bad. Location works well, a few restaurants very close, walking distance.The negative. The hotel was built very cheap. You can hear everything. Anyone walking down the hall. The people in the next room talking. Its very thin. We were on the top floor. I could only imagine being between floors, because you would prolly hear more. Just cause it looks nice doesnt mean it is.
Awesome stay and staff… wish there was a pool….. room was clean, modern and comfortable (rented a queen suite) breakfast was great.
Clean, simple. Everything works. Great value. Lovely staff.
It was nice clean roomsFront desk people where polite:) coffee in am also they had made breakfast for the guess even had it in a nice paper White bag due to the viruses :)
My stay at the Microtel, Niagara Falls NY was GREAT!!!!. People are very friendly and the hotel is kept very neat and clean. The rooms are really comfortable and beautiful. This place has Gym, conference hall and a large dinning area. The complimentary breakfast is excellent and very hygienic. I recommend this place to everyone who wants a pleasant stay. Im really thankful for all the people there who made my stay comfortable.
Checked in and everything seemed fine until we got to our room. It had the do not disturb sign on the door and when we entered the room had not been cleaned. We went back to the front desk to let her know about the issue.We were told they will get the room cleaned ASAP and that they were very sorry. She said it would be about 20 minutes and that she was going back up to help clean our room. About 20 minutes later she came down and told us our room was ready. She proceeded to give us a new key card for an adjacent room.I had initially asked if there any other rooms when I reported the issue. They did offer to put us in a suite to wait and then we would be moved to our room, we opted to wait in the lobby. But why didnt we just get the different room to begin with instead of having to wait?
Reasonable price for either a new or remodeled hotel. Not sure which. One big issue is lighting. The is a switch by the door that does nothing. You have to walk in to the room and turn one light on between the beds. That is the only main room light. There is a little nook light and a bathroom light. Way darker than most. Also limited flat space. Little table between the beds. Not much counter space in the bathroom. Not huge complaints. If we had to do it again we certainly would.
Hotel was fine. First day had to wait for checkin. It was horrible. They took 2 hours to arrange a crib for baby and gave it around midnight. That was terrible. Other than that, room was clean. Comfortable bed and there is a microwave and fridge. Check fridge temperature level before keep anything in there. Good breakfast. Same stuff every morning. 10 mins to falls. Surrounded by lot of fast food restaurants.
Really like this hotel! This is my first time staying in a only two-months old hotel. Everything is practically brand new. The room is spacious and well-designed. The hotel is very close to Niagara Falls state park as well. I gave it a four star because my phone was never able to connect to the wifi.
Nothing special about this place, but it’s in a good location (not too close and not too far from the tourist craziness). My SO and I stayed there for a couple nights. The first hour of the first night, the fire alarm kept going off for no apparent reason to the point where he thought calling the front desk to see what was the deal was a better idea instead of evacuating the building...I guess they informed him it was broken and they were working on fixing it. Maybe around 9:30 pm the fire alarm finally stopped and there was no other incident the remainder of our stay. Other than that, decent price for the location and for a last minute deal.
Rooms neat and tidy, but...... Place was massively understaffed. Poor woman on desk was totally overwhelmed, seems she was expected to deal with the whole place herself. 90% of breakfast food gone a full hour before the breakfast closed. And in the name of all that is holy please find and use fabric softener. Full layer of skin exfoliated by sandpaper bath towels, and not by choice!
Its a very nice hotel. I am giving 4 stars because of bit high price and limited parking spots available other than that customer service is good, front desk is good and hotel rooms are very clean and tidy. Breakfast over the weekend was amazing, they had pancakes for breakfast, loved it. This place is only 4 miles away from falls.
Great price, very friendly and helpful staff and nice, clean rooms. One of my best hotel experiences.
The owners were extremely friendly. The room was very neat and clean.
Awesome hotel within reasonable price .Plenty of foods option in the breakfast.Rooms are clean and nice semi firm bed, pillows are firm ,32 tv, nice ambience .Good sound score, couldnt find noise .They have ice and water machine on every level. They provided small refrigerator and microwave oven, side table in the room . Added things are Spacious bathroom with adjustable bathtub seat , hand shower , big mirror. I didnt find any issue with parking cause they have big parking area.
Microtel inn and suites is decent, for a smaller town, there are not as many nicer choices for hotels. Its a smaller hotel/motel, but the interior is newer and modern. Unfortunately there is no pool and you can hear footsteps pretty loudly above you. There is a free complimentary breakfast though, and free WiFi, although the speed is a bit slow. The worst was the neighboring hotel (Antonios) had a bunch of people outside yelling loudly at midnight that disturbed my sleep. The general manager at the front desk seemed to not care about her job, and was often on her phone and had a bit of attitude. However, on the flip side its clean and pretty new.
Comfortable beds.Friendly staff.And bonus a nice free breakfast.
This hotel was modern quiet and had a good breakfast selection. Its located minutes from the fashion outlets, target and there are plenty of food options nearby. Gone are the days of cards that dont seem to be read by the sliding card reader. Tap and go, thats it. One gripe would be to include a paper to guide. There was no instructions on how to get TV guide and you had to exit out of your show each time. Also, room was clean, but previous occupant left behind some creepy religious cult book which leads me believe the cleaning staff werent as thorough as they should be :)
Fantastic and brand new. Rooms have modern design and all basic amenities. Modest but solid continental breakfast. Barely 10 minutes from the falls. A slam dunk for a decent price.
My girlfriend and I decided to stay here for our vacation. When I called I was told we weren’t getting a jacuzzi room. I called and confirmed the night before with the staff. Upon arrival we were greeted with not a jacuzzi but with a jetted bathtub. I am 6’6 I am not fitting in a bathtub. When I told stay they said they couldn’t do anything but tell their manager and to call the corporate number. Called the corporate number and was lied to by Alyssa and was told he was a supervisor and that “corporate” told her to say she was a supervisor. Upon leaving I was told we would get a few dollars off our room for our troubles. I felt like my vacation was a sham and I didn’t get to enjoy the way we were promised. Would not recommend.
Hotel and room were super clean.Included breakfast was basic (Bagels, scrambled eggs, yoghurt, cereal, coffee, juice, ...) but great quality.At the reception we received a free ticket for the shuttle bus to the falls and a vochure for a discount card for the outlets.Nice places to eat out around (Olive garden, Applebees, ...).Friendly staff.Clearly exceeded our expectations!
Hotel was brand new, was very pretty. Room was a bit tight, but was very pretty & modern looking. Bed was a little too firm, had a hard time sleeping. Wall air unit was VERY noisy. Made a loud sound when it came on & was just loud compared to other wall units. Did like that the room had a microwave & mini fridge.
We were walk-ins, we did not book ahead. They were so nice. The front desk was very helpful and polite. The room was clean and the breakfast had a lot to chose from. We would definitely stay there again.
Great location. Clean environment. Only reason I didnt give 5 stars is because i woke up in the morning to a huge beetle on one of the beds...yuck. I dont think it had anything to do with the cleanliness of the hotel, it probably just flew in through the door somehow. Aside from that the hotel was nice overall
New hotel amidst rows of older establishments. Offers the expected hotel trifecta for the area of free breakfast, wifi, and parking. Simple rooms, breakfast is an adequate continental with boiled eggs, cereal, muffins, toast. The beds were a bit firm and no coffee maker in the room. Otherwise clean and a good value when staying overnight for a shopping trip.
Rooms are new, clean and decently sized. 15 mins drive to Niagara Falls, which isnt too bad. 5 out of 5 for the room but breakfast wasnt too exciting. If they can provide better Breakfast then this place will be an overall 5 start!! Thank you having us.
Nice budget stay, comfortable rooms, clean linens, and helpful staff. I guess behaviour of the team matters a lot. The one on the reception and the one who was serving the breakfast, guys were really polite, happy and helpful. Thank you guys.
The owners of this hotel were very accommodating. We had to leave our AirBNB in extreme circumstances and this was the closest hotel - they were lovely and welcoming. Really enjoyed our stay and the rooms were also very nice and clean!
My friend and I were having a terrible experience with our hotel next door at the Quality Inn. We wanted to immediately check in to the Microtel next door. The facility and staff were very accommodating and great with customer service! They were very understanding and wanted us to have an amazing experience at their facility.
Under skilled housekeeping staff made it so my wife and I were able to pay 100 a night for a room littered with tobacco wrappers (cleaned ourselves) and we were also fortunate enough to change our socks every 5 feet in the room because the floor was soaked for lord knows what reason. Gave it 2 stars opposed to a single star because the parking lot was nice.
Very nice place to stay. very clean. staff very friendly and helpful. Beds were really comfortable. The biggest and best continental breakfast Ive ever had at any other place. Would definately recomend to others.
The service was great! We attended the hotel late at night and we quickly went to bed because of the fast service. Although this hotel is only a month old, I definitely recommend going to it. However, I do suggest that they provide more breakfast choices.
This Hotel is not safe!!!!!!I‘ve lost my switch and games (€600) in this hotel. My room was locked and with „no disturb“ card on my door. But my switch is still lost. Apparently someone who has my room key has entered my room und took my switch.The Hotel doesn‘t want to pay my lost und the checking process goes very slowly. IThis Hotel is not safe!!!!!!
It was a good visit, good amount of space, decent price, maybe put more towels out for the guest that stay more than just the night and has two people. Also provide a kinder receptionist when asking when the room is open. Very rude.
NOT SERVICE DOG FRIENDLY!!!We recently stayed at this Microtel in Niagara Falls NY. I have a seizure alert service dog with me at all times and just flew into Buffalo with her. She wears a license with all her info. The airport has always excepted her license.... on the other hand, this motel made check-in very uncomfortable.First the person checking me in needed to ask the manager if it was ok to let a service dog in... then the Manager tells me to show documentation of her abilities, I offered him her license, then he lists all these requirements, if she barks, makes any noise, frightens other customers, is off leash at anytime, Ill have to leave.She is a 11 Lb Morky (Yorkie/Maltese). Trained so well, people on the plane dont know shes on the plane. Restaurants are always impressed with her behavior.Having epilepsy sucks, its embarrassing enough let alone get this kind of treatment from a second rate hotel.I have to say tho... the room was really great, super clean, modern.But the check in really sucked.
The staffing is great. Clean rooms.
I loved it. The staff help me be safe and reminders to take meds and help me wake up. I have to get autism testing for group home. I am homeless and struggling with care myself. I dont want autism. I want to help others.
Absolutely stunning accommodation. Warm and welcoming staff combined with a brand new and modern designed hotel made for an incredible stay. High recommend if you are in the area seeking overnight stay.
My stay at the Microtel, Niagara Falls NY was GREAT!!!!. People are very friendly and the hotel is kept very neat and clean and WiFi was good. I recommend this place to everyone who wants a pleasant stay. Im really thankful for all the people there who made my stay comfortable.
Clean, quiet with friendly staff. Great value for the price.
This a new hotel with outstanding management and wonderful staff. The owner and his son are helpful and knowledgeable. Tracy at the front desk is a wealth of information and knowledgeable about the area and has provided helpful answers to questions. Siva, the owners son is on the property and is extremely helpful as well.
Breakfast spread is just ok
Two stars only for clean rooms. Customer service is awful. Some indian lady , who owns this place apparently treated the kids as if it was her home. There was a computer lab. First night we checked in the person on desk was little better. Made conversation, helped out. Next day they had different employees. No greeting , nothing. On top of that left the door for computer lab open, while every stranger could walk by and see the kids sitting in that room. Unsecure and childish behaviour from the old lady which runs the place. It was as if she thought running a motel is like her home. They need more training and upper managment should look at who they give their franchises to. Management is not a skill for many. She was one of them. Also untrained staff , reflects the owner. She should be retired and someone else needs to take over to save this place from going downhill.
Good service. But there was a weird “beep” in my room. The lady in front desk told me that it was caused by something should have been reset but didn’t. The people in charge of it was off duty. At last she give me a new room.
Brand new hotel. Very clean and modern. Spacious rooms. Lot of parking. Friendly staff. Regret not staying for the breakfast. Super economical pricing considering the location.
We can smell the fresh paint and the environment & the front desk everything was GREAT.... Great stay and good customer service.. One of the new construction around Niagara Blvd....Hope they can maintain the same situation... Breakfast is 7 to 10 AM...
The hotel was clean and neat with the expected inclusion of wifi and continental breakfast. The location was also pretty good, being a short drive from Niagara Falls. The rates were pretty high.
Excellent service, simple but fulling breakfast, reasonable price and just 10 minutes drive from the falls.
This hotel was good .the service was good, hotel was so clean, it was safe parking with great location , the hotel was quite. The breakfast was also good, gym was clean, and the room service checks in on you if you need anything.
Clean, new location. Nice sized rooms. Only complaint is that we stayed 2 nights and they did not take away trash or replace used towels that they removed.
Clean cosy hotel but very primitive staff and services
Hotel reservation and check in process was smooth. 10mins away from state park and close to restaurants and grocery stores. Breakfast was decent.Looks like new hotel there is some work going on still .Room was neat and bed was great.Bathrooms were also good. Would definitely recommend
Spacious, clean room. The staff was very accommodating and helped with our luggage when we needed them to. Simple and quick breakfast included.
If your looking for a cheap hotel to stay the night or two by niagara fall this is good options. Hotel is clean, staff was friendly on check-in and out. Rooms are big but the beds are not the nicest one.
The staff is very helpful and kind.
Very unprofessional and rude. I am a frequent business traveler, platinum member. My travel plans changed last minute, they refused to cancel my reservation because I was within their 24 hr window. I offered to reschedule for 3 days later, they wouldn’t budge.Guess they needed $60 more than a loyal customer.
Hotel is good andthe hotel is nicethe hotel have many roomsowner is good andthe reception team is big and nicethe service team has many membersowner is giving an extra dollars to themthe service team is nicethe service team is goodthe family room are big
It was a pleasure staying at this clean smoke free hotel! I got the rest that I needed and was able to get my laundry done! Check in Lady was kind and the maid also
New, modern, clean hotel next to shopping area. Very convenient if you have a car. Sometimes the street can be noisy but I guess thats true for all the hotels on this road.
Beautiful rooms!! Good breakfast too and all this is at a reasonable price!! Couldnt have been happier
Nice building, staff was okay. Room had dirty bathtub with used soap inside. Took longer to check in because there was a problem with Expedia.
My sister and I stayed for three nights. Clean quiet great staff. Definitely booking there again. Breakfast is included.
Very nice hotel clean staff friendly would love to stay here again in the future
One of the newest and convenient spots to stay in Niagara Falls. Steps away from the Fashion Outlet mall, Walmart, TJ Max, Sams club, etc. Lots of good places to eat in the area. Very friendly and hard working staff, overall a clean and modern facility. Enjoyed the weekend stay from Canada, definitely coming back!
The room was cozy and a bit different, in a nice way, than other hotels. The bathrooms are average. It is a small hotel, good breakfast and warm people at frontdesk.
Nice clean good service best staff
Our stay was very nice. Hotel rooms were exactly as per description and it was very clean as well. I will come back again.
Overall looks very nice but basic structure is not made well! You can hear people walking above or beside the room... not noise proof at all so you cant get a good nights sleep!!!!
Horrible. The staff is extremely rude. We were quoted one price, then charged differently. We were told that only the manager could help, but there was no manager available to speak with- on a Friday night!?! The free breakfast was nasty. Stay anywhere else, seriously.
Very clean room. Very friendly staff on check in. Check out was ok, but really not as interactive. Complimentary breakfast was ok. Nothing crazy good just adequate.
Very nice. The front desk persons were very friendly and helpful
I liked our room...it was clean and beds were good. I also used their gym, its a small room. Breakfast was good.
Comfortable beds. Good breakfast. Great staff
Clean rooms , freshly prepared breakfast and very lovely staff !
Rude staff gave us keys to someone elses room we entered and saw some one was in there this is such a huge mistake!!!! The staff was rude on top and was not even sorry about it kept us waiting to get in the room by 30mins . Breakfast was supposed to be Continental but it was just muffins, cereal and bread thats it . Microtel is spoiling Wyndhams name.
This hotel has bed bugs, two stars because they easily refunded my money.
Clean hotel. Friendly staff. The a/c sounds like a plane is taking off when it goes on, kept me up most of the night. Breakfast area was clean and organized.
I really enjoyed the stay here. Nice clean rooms. Only reason for 4 stars is they need a pool.
The room was comfortable and the location was nice. We were away from the busy areas right by the falls, but close enough to get to all the places we wanted to visit.
POOR CUSTOMER SERVICE with no common sense at all. Since mid-June 2018 with no avail, I’ve been requesting my one night deposit refunded due to a reservation cancellation system glitch between this hotel & AAA Travel.
Nice and cheap hotel my wife and i stayed here the night of our wedding the service was good the room was very clean! I would recommend this hotel to anyone staying in the niagata falls area.
So far so good clean rooms pleasant front desk
Great place to stay, clean rooms, customer service and staff on point. Every thing is near by from this hotel good for tourists.
Room was nice. Excellent service from front counter. Breakfast was ok but definitely had room for improvement. Overall it was a very nice stay.
Very clean and new. The beds are comfortable, and they make fresh cookies that they give to guests for free. Plus free breakfast.
Great hotel. Beds were very comfortable. Price for a night was very good. Breakfast was pretty good
Great staff, good price, decent room. Only wish they had bigger garbage cans in the room
Newly built hotel with very friendly associate. Extra stuff like iron is not available inside the room, but an associate can provide one if needed
Room was a box size. I reserved a Jacuzzi suite and i ended up with a small tub with jets instead.
Booking was misleading. I dont even know where to start.But I would never book at a wind em lol no pun intended yes actually.cancel my reservations please and thank you.
Great place to stay. Clean rooms, friendly staff and good continental breakfast.
Awesome hotel for my second time staying there. Rooms where very clean and the breakfast was very good
It was a decent hotel- no pool- nothing extra- just super basic and only about 10 minutes from downtown Niagara Falls.
Recently renovated, receptionists were nice, breakfast (tea specifically) is not bad. Also at a good price.
These people are so pet friendly! So pet friendly they have a nightly meet and greet with BEDBUGS!
Stinky corridors very bad maintained hotel . You will leave with souvenirs BED BUGS alert.
Good hotel with not so good staff. Breakfast is pathetic. But lots of good eateries are within 1 mile radius. Falls is also very near.
Reached an hour early,but check in was not allowed by the staff. Then we returned @3pm and still had to wait for half an hour till the room was ready. Apart from that its gud..
Nice people but no vending machines, no hot water on Saturday
Nice new hotel. Friendly staff, good breakfast bar. Clean rooms.
It was very good!! Will recommend to stay here. Very nice, clean and very friendly staff!
This is the best place in New York and less expensive.. room was clean and neat breakfast was fine, would stay again
Disappointing - we booked for 4 beds but turn out double bed with sofa bed with no blanket - just the sofa. It was mid night that we are arriving !
Nice hotel. Very clean. Close to everything. Will stay there again on my next adventure.
Great experience overall, and a good value. Breakfast was not the best, but the service was top-notch.
Great motel , 3rd stay , always clean , nice breakfast , nice staff , and quiet , great location close to shopping and lts of good eats , great value , we will be back
There were stands on hair on the bed and on the pillows. There were stains on the blankets [not sure what they are]
Nice, clean and spacious rooms at good price. Also 15 minute drive from maid of the mist.
Very clean and with all ammenities we needed (wifi, breakfast, etc.) and super friendly stuff.
Such an amazing hotel and great service, very friendly staff and super helpful, the rooms are amazing, totally loved it.
Rude staff gave us keys to s room already occupied with someone inside and they were not even sorry about it. delayed my check in by 30mins.
Great hotel. Clean rooms. Friendly staff. Close to falls and the outlets mall.
Nice place, very clean great service, they offer one hour late free check out
Brand new hotel beautiful rooms usb charger ports beautiful built ins for mini fridge and microwave window seats flat screen tv nice bathrooms!
Great place to stay, clean rooms customer service and staff on point. Me and my family will be back
Great room but there is no pool or gym or anything like that and the breakfast was okay
Great service and location is rit om the main road.. Also the rooms are really nice and clean
Great hotel, reasonably priced, staff friendly and helpful. Would definitely stay here again.
This inn is clean and adequate. It’s location is near lots of restaurants and bus line. Breakfast was a treat.
Friendly , comfortable, complimentary breakfast was better than other places been at
Awesome place to stay..its clean.. WiFi is good..complimentry breakfast is plus point..
Decent places to stay. Reasonably fast WiFi, breakfast, parking included.
Great place for the price.
Courteous and accommodating staff! Clean place. Offers Continental breakfast and a military discount.
Nice rooms,Clean, good service, breakfast included!!
Lovely hotel, close to the falls and great choice of restaurants and shops next door
A very neat and clean place to stay with family....very courteous and co-operative staff.....👍
Elevator is spotty it works and it doesnt and on of the front desk workers is rude
The hotel is not far from the falls and the rooms were nice. Breakfast was also good.
Not badly priced, breakfast was a little weak. All and all good experience.
Room is clean. Location is not far from Niagra falls. Breakfast is solid.
When we arrived they dont have other bed and they gave a poor bed my mother in love felt the rings.
The breakfast was pretty disappointing and crowded. We didnt stay long so that was the most important thing to our family.
Very clean and nice staff !
We had a nice stay. The staff was helpful and friendly.
Total reviews rating 4.1
199 Reviews for Microtel Inn & Suites by Wyndham Niagara Falls 2023:
Review №1
2022-01-02I stayed here on NYE with my wife and son. The room was spacious and clean. The beds were comfortable, but the pillows were too firm for me. This place is less than 5 minutes from the outlets and 10 minutes from the falls. The price was great. I definitely recommend this place fir someone trying to visit the falls on the cheap.
Review №2
2022-01-30My family and I went there the weekend of the 15th of January 2022. I was a bit skeptical after reading some of the reviews. However the hotel was clean. And the service we received from the lady at the front desk was great. The rooms were clean. Smelled clean. We had 3 rooms and there was no issue with any of the rooms. The price was right and we are glad we stayed there. Would recommend them. I hope they keep up the great service and cleanliness that we experienced.
Review №3
2022-05-30It was a not a not experience I had with my stay at Microtel, good thing was they served breakfast part of the room price. AC was not at its best during the night, we had to get up from bed every our to increase the cool and go back to bed. Other than that, it was an ok stay for us.
Review №4
2022-02-21Another fantastic Microtel. Great staff, very helpful. 2 queen bed room we got was so clean and comfy. This was the first time I stayed in a Microtel that did not have coffee or tea options in the room.
Review №5
2022-01-30Positive: Location. Room and hotel are clean Exceeded expectations Negative: Heater was really drying the air. Woke up from dry air multiple times in the night. But Im sure in other seasons, this hotel would be very good.
Review №6
2022-04-25Great hotel, rooms were clean and the beds were comfortable. Kevin at the front desk was very friendly and helpful. Perfect location for a weekend of shopping.
Review №7
2022-03-21Be aware of BED BUGS. Bed linens were not cleaned and washed, we found hair and blood stains. Had to move out after few hours when saw Bed bugs. Showed it to the reception. Never going back again. March 19,2022
Review №8
2022-06-15Great service. Nice staff . Nice and clean rooms . Overall perfect location and great people. Rooms very nice updated . Clean property
Review №9
2022-06-13I booked this hotel thinking it was in ontario because i was in a hurry,contacted them to explain the situation to have atleast a partial refund but they just didnt care....im pretty sure im not the first tourist to make that mistake...
Review №10
2022-06-08Positive: Modern, clean rooms. Nice breakfast. Excellent location. Pleasant staff. 24h coffee machine.