Great Place to rest your head at while on the road, clean and cozy. Special thanks to Sylvia at the front desk, genuine and kind person, super professional and knows every corner of this place!
Was told over the phone that by child (18) could check in to this hotel and once they got there at 1 in the morning they were told they needed to be 21 years old. Ended up having to drive home through the night.
Positive: The internet pictures. There was nothing pleasant about the experience beyond that. Nobody ever would spend more than $-- on a room in this dump if they saw it in person. The listing is a total trick. Negative: The hotel and the pictures were not the same. Its in a buggy swamp. There was no parking. It took an hour to check in. Speaking English at the front desk was difficult. Luggage cart broken. Room dirty. Stinky not cold AC. Dead bugs on floor in bathroom.
Positive: It is conveniently located Negative: The room was not really clean. The wash clothes, hand towels and the drape on the bed and seat cover by window was dirt both times I stayed . That is disappointing
Only good thing is their cheap rates. They barely speak English. Did not provide instructions on how to connect to the free wifi then when asked they had a attiude. Ac smelled horrible when turned on. They set my hotel key cards up to expire 4 days early.i visited for a week and my cards expired on day 2? Vending machines are non existent, even tho the website says they have them. Black mold was found on the bottom of the toilet inmy room. Bedding was stained. You get what you pay for
Negative: Was expecting better based on rating. Queen room was extremely small, probably smallest room I¿ve ever had. Room needs updating, missing knob on bath fan, stains on the window seat. Definitely was expecting better.
Most unaccommodating pet policy Ive seen in a hotel, might as well not allow pets if they cant be in the room alone (even in crates, including cats). For multiple night stays, who can do that? Even though they allow pets, I still have to pay for boarding because I cant take pets with me wherever I go for work, to include eating in restaurants. So that rules out me taking my pet with me to a hotel that accepts pets. At the very least, where it says pets allowed put something in there that says pets cant be alone in the room.. if I had not contacted the hotel to ask for another night due to not being able to leave my pet in the car during the day after checkout, I would have been completely screwed over 6 hours from home. Honestly... Just a ridiculous pet policy that will end up screwing someone over eventually.
Positive: Either we were fortunate or there is soundproofing involved but for a Friday night, it was unusually quiet and I had one of the best motel/hotel sleeps in quite a while. Negative: The breakfast room could have provided somewhat more of variety in their fare.
Positive: Staff was very nice and helpful. Beds were okay. Negative: Run down. Not clean enough. Shower had mildew. Baseboards were dirty. Carpet needed cleaning.
Absolutely sucked at customer service. Too many counter clerks with issues who are just plain rude. Would not even look at my booking confirmation with Expedia and charged us an additional $25/night. Told us if we werent happy with the $ she gave us, please leave NOW! WTHeck?? Sorry I interrupted your seventh smoke break out back with the boys in trucks swilling beer. What was supposed to be a non-smoking room most definitely had an addiction to the green stuff, plus there were burn marks all over the bathroom. Not impressed in the least!
Positive: Location and price Negative: Ice build up in refrigerator and Ice Machine did not work.
Worst hotel Ive ever stayed at! First to begin walking in with drinks and food we soon learned they dont have mini fridges just ice buckets! So having to keep our items on ice, in a dirty ice bucket. The top floors ice machine was out of order, having to walk down stairs and to the opposite end of the building! After coming back to the room I soon realized how nasty it was, dirty mirrors, dusty, one knob in bathroom was gone for the vent, tub was just about black, shower curtain had a bluish stain, and wasnt cleaned I looked up and there looked to be blood or a reddish food spots on the ceiling and light bulb!Front desk lady who had an attitude like I was an inconvenience made me feel uncomfortable to complain.So turning the tv on I realize there was no guide button so blindly flicking channels to channel trying to find something to fall asleep to I got a smell of musty blankets as if they sat in the wash over night before being dried!While aggravated I figured Id get out of the room to find a vending machine, which in the binder for guest they state they have so wondering the halls for 10minutes I soon learned they was not one vending machine!Saying f it I went up to bed thinking this wasnt even the cheapest hotel it was a fair priced place with good reviews, people must have low standards!While asleep I was woken up at 2:10am by someone in the main parking lot blasting music which went on for a good 20-30minutes!horrible, dirty, bad attitudes, dont stay at this place!
Hotel is overall ok. Lobby simple but clean. Rooms are dated. Carpets and room upholstery dirty. Sylvia night hostess is amazing. And frankly the only reason i would come back is because of her hospitality and great smile. Morning lobby guy, heavy set indian man is clearly temperamental and plays favorite. Some people get extended late check out and others do not. You all know which one i am. Nonetheless customer service from him was not the greates and a micro incisent occured that could have been prevented. While in lobby with my 70yr old mother he made a fuss because we were waiting in lobby2 hts for our airport shuttle who was running quite late. My mother was listening to her prayer youtube channel and he ask to put volume down, which she did, but the fact that it was stilll audible he approacjed me and said, you guys arent suppose to be here and now you making noise that my checkin customers may complain anout. May complain ..really?? Anyway he threatened to call police i, which i challenged...he ended up not but...the nerves....for what 🤔
WOW....whoever responds to these reviews!!!! Shame Shame Shame on you, chastising customers because they are inconvenienced by your strict policies, spelling words wrong and mocking them for it. Where the hell did you learn business ethics? I will NOT be visiting this hotel because of the way you respond to dissatisfied guests, because it sounds like you run this hotel like a slum lord and allow hood rats to dwell. By looks of the chair and tub pictured in these posts shows the amount of attention you spend on cleanliness and appearances. I wonder if the Department of Health should be called? Let me think about that....and wait for your response. Shame Shame Shame....
Positive: Cleaning Negative: Cleaning the towels in the bathroom Breakfast options
Total dump. No elevator dingy dirty carpets. It smelled like vomit in the hallway and in my room which was annoying after hauling 3 suitcases up the stairs to the second floor. Left at 4am the next morning with the hall and stairway flooded with marijuana smoke. Terrible.
Great stay. The guy in the morning was very sweet. Room was clean and bed was comfy. They allow dogs and have some truck parking. Go west of the interstate and turn left after the gas station and then turn into driveway after gas station and then park in the back. Check in is in the front of the building
I will definitely be staying here again. The management were super nice even offering to make us a muffin and coffee at 2:30 am so we wouldnt fly on an empty stomach! The bed was really comfy! The room was clean. The hotel was quiet. Great little hotel -close to the airport!
I would not stay here again or recommend it to anyone. Left our room for the day a few minutes before 12:00. As we left, we noticed that there were housekeeping carts all around the floor but didnt see any staff. Noticed that the staff had flipped the security latches on a few of the room doors so they would not close, Im assuming so they could clean them. It also means anyone could walk in and take what they want! We didnt get back to our room until after 10:00 that night to find they never cleaned it. We were told by the front desk that because we didnt leave the room until after 12:00, they would not make up our room.(Uber records from that day show that we were picked up at 12:01). My husband was finally able to pick up some clean towels at the front desk after the staff called the manager. I have never heard of a policy like this before!Also the cleanliness of the place wasnt the greatest, especially the bathroom. Dont want to sound like a complainer but it was pretty gross.
This was my second home last year while I worked in the area. I can’t say enough about this hotel. It was always clean and the staff gladly helped when I ran into issues like accidentally leaving things there over the weekend or working weird hours. Special thanks to Ami who is absolutely wonderful. She does her job well and I enjoyed getting to know her. The morning staff was great too, I just didn’t have the time to get to know them as well.- “the pregnant lady”
The motel room that was a non smoking room smelled of cigarettes, the fridge smelled as if something died in it and had stuff in it from previous guests. Microwave was only big enough for a hot pocket .Do not stay here.
Got caught in a storm and needed a room for the night. Front desk staff were so pleasant when I walked in, very welcoming to customers coming in from a storm. The room was clean, sheets and bed were comfortable, nothing extravagant but it met mine and my dogs needs for the night. The only issue I had was people parking their cars outside the windows and blasting music. But I didnt even have to complain because multiple times I heard the front desk staff telling them to turn the music down. Would definitely stay here again and recommend it in a pinch!
Positive: The location Negative: Smelled highly of marijuana. Very dated The bathroom tub was all stained and so were the walls . The beds were very soft and broken in .
Bed was surprisingly comfortable. Room was not clean. There were crumbs on the nightstand, a cup of brown liquid, room key cards, among other things that were left behind and not cleaned by housekeeping. Room smelled of smoke upon check in. We called the front desk to tell them about the smoke smell in the non smoking room to avoid the cleaning fee and they did offer to take a look but the room should never have been bookable in its state. It was 3 am at this point and we declined, only to be woken up with knocking at 8:45. Would avoid this place as the attentional to detail is appallingly not there.
Me and rest of our guys have been here for 7 months. And this hotel has been nothing but to good to us. Ami at front desk is straight forward she is great.. This hotel is clean, quiet, and respectful. And if not after 9am or Ami will come see you to make sure u are curtious to other guest.. This microtel has been a home for some odd months now... definitely a place I would rent or l
This one of the cutest little motels I ever stayed at. The staff was beyond amazing and super polite. Any issues were resolved quickly. The price was just right. And the location to downtown Albany was perfect. Close enough we didnt have far to go, but far enough we werent right in the middle of the hustle and bustle.
I usually stay here often and had no issues, but the towels were covered with hair this last time. I was hoping for some type of credit, but it sounded like they didnt really care. I would be cautious of the rooms. Look carefully.
The bathroom was not as clean as Id hoped. I bring my own microban since covid19 started but I wish it was cleaner. The linens were clean and smelled freshly bleached. Also. Whats up with the chair? Bed was comfortable and the breakfast was great!! Definitely made up for the bathroom. Will be back.
Positive: Location was easy on / off the freeway but it was not loud. Staff was very nice. Negative: Not really.
The rooms and amenities live up to the name “micro.” But if you get a good deal on the room, it’s conveniently located to the airport and Albany. Perfect where you just need a place to rest and clean up before moving on. Only two small, thin towels were provided for showering. And the two toilet paper holders were loaded with rolls that each were near the end of the roll, with no backups in sight.
Negative: Rated 8 for cleanliness. Maybe a 4. Toilet didnt work. Left a plunger next to it so you could flush. Not so good
This is a great little hotel. Nice, quiet and clean. The manager, Chris, is very friendly, kind and welcoming. The rooms are clean. The restrooms are nice and clean. Nice and up to date facility. Nice continental breakfast. Comfy beds. Convenient and quiet location. This is a great place to stay! When we go back to NY, we will definitely stay at this Microtel again!
Positive: Friendly staff, convenient location Negative: No
Nice and clean, super-easy access from I-87. Ample parking. Comfy mattresses. Love the little window nook in each room - a kid or two could sleep in it! Very helpful staff and decent fitness equipment.
A HORRIBLE hotel. Poor service, noisy rude guests. When I arrived there was food all over the floors in the halls and dead bugs. My hotel room had hair all over the floor and stuck in the hair dryer. I complained when I left and asked for a refund when I returned home. They refused and said I had never made a formal complaint. When I suggested they check their video feed they refused. When I suggested they check with their desk staff - they no longer work there. The cleaning staff? They no longer work there. Really?? In a week suddenly all your staff is gone? I asked for corporate info to complain for several weeks but the manager Chris Steffens wouldnt respond to my emails. He actually told my booking agency to refuse to refund the room. An unprofessional hotel. Poor customer service. Disgusting facilities. I took pictures and forwarded them to the manager. They dont care at all. Never stay at a Microtel!I find it especially interesting that they responded to this post by saying I did not make a formal complaint. Check your video feed!!! Its on camera. Ive been asking for a refund for months and you refuse to respond.
Clean room, cool ac, comfy bed, good pressure shower, plenty of parking, breakfast could be better, definitely take the yogurt.
Room was small and outdated for the price as well as dirty, several hairs in the bathroom as well as the bed. I was too exhausted to complain. When I awoke I found the room did not have a hard wired smoke detector as required by federal law, a serious safety infraction. I was running late to work (and the parking lot was not plowed!) so I contacted the customer service department when I arrived home, but they could only offer me discount on a future stay and not refund me. Obviously I was not interested in staying again in the future.
This hotel is decent value for your money, spent one night there and i cant complain place is clean and i had a good time there.
The hotel is a bit hidden but maps gets you there. The lobby was nice looking and there seems to be some recent improvements on exterior such as new sidewalk etc. I had room 208 which was a single queen that was comfortable. Looked as though there was new paint in interior, néw desk chair, and new faucets in bathroom. The room wasnt extremely huge, but it was comfortable. Had an ironing board and small closet, but there wa no fridge or coffee. I didnt try brrakfast. Definitely stay there again.
This isnt really a family oriented hotel. At least judging by my room. The rooms are small, but clean, nicely furnished, and decorated tastefully. The lobby is chic, and caters to a younger, hipper crowd. There are plenty of bars and good restaurants just a couple doors down, and Times Square is just a brisk walk or a short cab ride away. Go out, have fun, come back here to sleep it off, and bring a friend.
The room was a little messy, sheets not ironed, dirt on the sink, stained carpet, stained pillowcase, and the bathroom had some janky appliances. The rooms are definitely a bit on the older side, but its comfortable. The saving grace is the polite staff and a pretty good continental breakfast. You get what you pay for.
Small rooms with dated decorations and equipment. Breakfast wasnt what I expected. Waffle machine did not work very well and milk was not kept stocked. On a plus the staff for check in was very friendly and even made me a fresh pot of coffee.
Unfriendly check-in. Asked for an upstairs room, she wouldnt accommodate us. Booked a suite. Got a room so small there was barely room for a case. When asking about our suite, I was told a suite is a room with a fridge and microwave, and then made fun of and dismissed. The photos on the website show the cheaper room to have a fridge and microwave, but make sure you read the fineprint, photos can be deceiving. The room smelled stale and the carpet, as little as there was, was stained. They allow pets and charge extra, obviously dont use that money to clean and deodorise the rooms. The bit of fabric to make the bed look fancy was stained. (One can only speculate what it is). This is the only motel that doesnt have coffee facilities in the room. Breakfast was average, didnt see anyone checking on dirty tables or refilling. Only positive, the queen bed as no kings at this property was comfortable. We did notice most the upstairs rooms were not occupied, so why was it too much to change our room. I would never stay at this wyndham property again.
Couldnt give it zero. Bed had been sat on, indent on bedspread! Pillows on the floor! Hair and dirty trash in garbage upon walking in! Not our garbage! An unknown substance on the light fixture next to the bed! Only one staff on duty for 12 hours for a fully booked hotel! Not safe!
Positive: The FD Agent  was top notch! Friendly, helpful and attentive. Excellent people skills and attention to excellent customer service.
“Accommodating in a time of need”This hotel accommodated a large group of restoration employees for a lengthy amount of time without hesitation. The staff was very informative and accommodating to our corporate company’s needs. Compared to other hotels, we would say it is above average. The location was convenient for our work requests and the rooms were clean and odorless. Our employees were able to feel at home, away from their homes.Westchester, New York - 2015
Stayed overnight, the staff was extremely kind and welcoming. The accomodations were good for the price, and the utilities in the bathroom were all satisfactory. There is free wifi, always a welcome sight. The breakfast in the morning including muffins and cereal and a few other bread products. There was also a pancake maker, but unfortunately I couldnt stay to use it. 4/5 because I only stayed there for a few hours and can not definitively say it was perfect.
Disgusting Room and overall stay. I took pictures of the mess. There was rust stains on the rack in the backroom, the bathtub mat had purple and black stains on it, the outlet was smashed, the blow dryer had human hair and debris in it, the freezer had dirt frozen into the ice, there was dust on the closet, there was an empty soda bottle behind the curtain, there was a smell when we got there. The hotel acknowledged these issues and offered us a $25 refund - which was basically an insult. The owners of the hotel are totally un-customer service friendly. I am posting pictures on my website as well as facebook for everyone to see. But stay elsewhere - my wife didnt even want to take a shower it was so disgusting. But late at night after a long day cant switch hotels.
This is perfect for inexpensive place for a place to rest your head! I do not remember who was at reception on 5/21 evening, but she was fantastic! Very friendly and helpful!
Clean and convenient right off the Northway. The breakfast is basic, nothing special but much better than no breakfast at all!
STAY AWAY - THIS PLACE IS FILTHY, DISGUSTING. I had them move me to four different rooms, and each of them were equally filthy. They have the absolute poorest quality/cleanliness standards I have ever experienced at a hotel. I know I wasn’t staying at the Marriott but still, for $100/night I shouldn’t have other people’s remnants still lingering....everywhere. Too grossed out to step into any of the hair-infested bathtubs and the restroom sink was just as bad. Hair clogging every dryer, as if NOTHING has been cleaned (or at the very least wiped-down or sanitized) after the previous guests’ stay. Lackluster and flim-flammy owner with a lazy cleaning crew who are more likely to be heard singing loudly in the halls while vacuuming than paying attention to any details of cleanliness....I was just shocked and disgusted. I was on a business trip paid for by my office, otherwise I would have found a different hotel on day one.
Negative: The hotel is showing its age and needs an update. There was a large amount of mold on the bathroom ceiling...painting over it obviously did not work.
Decent Spot that is Dog friendly which is a must in my book. I made my reservation online and didnt have a button to mention a put in the stay.. so when I came in it was initially an issue since the dog section was filled up. the girl at the front desk quickly made some calls and pulled through with an available room.upon going into the room I got a burst of ash/tray aged cigarette smell -even though these are non smoking rooms. I was kinda reluctant to stay in such a heavily foul cigarette smelling room but at this point I wasnt going to make issues -so i opened up the window and blasted the AC. it wasnt 100% but made the best of it even though I didnt want to keep my 10 month old puppy here to inhale it. we arent a smoking kinda family. there is a note in the room saying if someone smokes they will be charged a smoking cleaning fee.. where does that go if the room isnt cleaned of the awful smell?the bedroom had some bug issues.. and oddly and wAy randomly we had a bee just simply appear on our wall.......... at 10:30pm -that wasnt there at all the day and night prior and for the few hours we hung out in here. I thought the Candyman was going to appear. I truly believe all hotel should have a monthly exterminator as a must and requirement!
Workers were absolutely awesome. Room was nice and clean. Breakfast was very adequate
Friendly staff, great room for the price, Coffee and snack for the road
Very clean great atmosphere easy on and off
The rooms are smaller than I expected. However I was put into the microtel by my job. The breakfast was just ok. The rooms look like they change the sheets every few days. There isnt any mattress protections. I guess you really get what you pay for here.
Unacceptable nose in room due to laundry machine on floor below acknowledged by desk staff. Without any rooms available, they days I had no choice but to check out and find another accommodation for the night at 9pm. Manger offered no compensation. Luckily Expedia called them to ensure I was refunded.Note that this hotel is located on a very busy highway, and is not well maintained.
Ive stayed at Microtels in other cities and have never had any issues. The breakfast is your typical continental breakfast. The room rate is reasonable, especially since I was only staying over night to rest before getting back on the road. My issue is their bedbugs. Silly of me to think that staff were not aware they had bedbugs. Although I was offered another room...no thank you.
Was here over the weekend, Outstanding I have to say bed was very soft, very clean room. And check in was very efficient. If Im in the area again and need to stay the night will stay again.
Well, they are located behind a gas station. The have good enough parking to accompany guests vehicles. They have a mediocre breakfast in the morning from 7-930am. Rooms are nice and clean to a certain degree but they have random stains on surfaces that could be cleaned, and my rooms chair was broken. I found out the hard way when I sat in it. I fell backwards onto the floor. Seems like a cut corners or clean only whats needed to avoid BBB inspection. But you get what you paid for and for the price this is what I would expect. Front desk isnt always manned. But the front desk people are nice when they are there. They have one washer machine and one dryer that cost 2 dollars each to start. They also have a very tiny fitness center. Their ice machines have mold growing in them. They could use a thorough cleaning.
WORST HOTEL EVER!!! Horrible Service, and Trashiest place I’ve ever seen... ‼️🛑‼️WARNING‼️Don’t waste your time or money They should be shut down, it was so pathetic I couldn’t even stay there, I paid for somewhere else. My overall stay was about a ZERO out of ten. The staff was really rude, not customer friendly at all, when I asked a basic question they responded so rudely then began to speak to one another in a foreign language. How rude was that!
Stayed 2 nights here. Staff was friendly and the place was clean. I would recommend for a quick stay
This place definitely lives up to its name, MICRO. The rooms were very small but it was clean and the place was well kept. Found this place through AAA and it is pet friendly. The dog slept well, but I bet he felt a little cramped. Cheap place to stay for a night. Only issue we had was with our room key, the sensor doesnt seem to be that sensitive, so you have to leave the key in the slot a little longer than 1 sec.Free internet and you get breakfast. I got danish and yogurt. No hot chocolate though and no waffles =(The shower was amazingly strong, which I like. The water wasnt as hard as other places weve been to. They had hair dryer, fan, and heat lamp in the bathroom.I would definitely recommend this place though.
I actually was not staying overnight but visiting my brother and sister-in-law who were there overnight. The location is accessible and easy to find. The room was clean and smelled fresh. One drawback no elevator to the second floor.
Avoid at all costs! I should have known the second I walked into the lobby this would be a nightmare. The entire lobby reeked of cigarettes and instead of even a “hello” I was greeted by a middle aged heavier set woman playing with her tongue ring. Eventually she flatly said “name?” and I responded. I have an emotional support dog (a legitimate one that is actually necessary for me, for who I ALWAYS carry paperwork on). She said there’s a charge for having my dog (I’ve never been charged for having my support animal travel with me) and I told her that I have her paperwork with me proving that I need her during travel and when I set up the reservation I made sure to tell them that I had my ESA with me, nobody said anything to me or even reached out to me to tell me otherwise. She rudely responded with “well they’re not service animals so it doesn’t count”. No, she’s not a service animal- she’s a support animal. I travel on a regular basis for work and not ONCE have I ever been charged, or has anyone given me a hard time. Also not one person told me otherwise when making the appointment or even reached out to me to tell me otherwise after booking so why throw this at me when checking in? I ended up canceling my reservation and going to the Holiday Inn Express. Much better service, no smoke, cleaner hotel and you guessed it; no ESA fee.
Positive: The staff were very friendly and helpful Negative: I was locked out of my room many times due to key failure.
Quiet and clean. I opted out out of morning maid services and she never knocked on the door. Awesome.Breakfast is a little sparse with cheese danishs, muffins, bagels and yogurt. If you wanted something hot there is a toaster, no meat or eggs. Drinks are OJ or coffee.Parking lot has holes so dont park in the back. It floods when it rains.
Pros: clean room, quiet place, location-right off highway, airplanes coming in, window seat in sun for cat. Frig & microwave, fast internet. No strong cleaning product/perfume odors or musty/mold! Didnt check out breakfast, not my thing. Only con which might not apply in every case, crack the window and all the cig smoke from people in their cars comes right in.
Location is directly next to RT 87, behind a Mobil gas station. We arrived late at night, parking was difficult but available far away. There is no elevator, so carrying our luggage up to the 2nd floor for our 2 night stay came as a surprise. The other guests gave the feeling more of a halfway house than an business-like feel. Initial opinion of the room was good, although it is small.
Hotel was clean and quiet, it was nice to have a pet friendly room. Also they were very accommodating for a request of 10 rooms all close together. We will definitely be using this hotel frequently.
Excellent motel, great service, good rates, great free breakfast, great location, great staff from thesales manager to the room maids. It is easy to find, closeto the airport, near plentyof food establesments.I always stay here when Imin the Albany area. I wouldrecommend this Microtel totravelers and friends. 😎
First time Microtel visitor. Room was clean, service was great, perfect for sleeping and waking early for a flight! Great rate too!
Rooms were clean and adequate. The free breakfast was nice but there wasnt a lot of variety in the food offered. Just bagels, waffles, cereal and a few other things.
I don’t even need to say anything, just look at how the hotel responds to the bad reviews here by not acknowledging their mistakes and exposing the guests instead.Costumer service was absolutely disgusting and the front desk woman extremely rude.If you are looking for a chill stay this is not the place, they will make your life hell.
Terrible experience. Rude staff. Black mold in room. I would recommend sleeping in car.
Not terrible in a pinch. Positive that they allow pets. Not the cleanest nor friendliest but you get what you pay for
You get what you pay for. Felt safe. Bed not very comfortable, shower stall had mold on ceiling, breakfast was clean and fresh but limited selection.
Good price, Nice Room, lots of questionable activity going on in the parking lot. Dont want to be intimidated walking to the parking lot. Take out food delivery is not dependable.
Its comfortable and well within budget for overnight stays. Wifi and breakfast are always nice to have. Intersection to get here is a little weird, but manageable. You get what you pay for, but its not bad.
Id really give it a 3.5 but cant so giving the better star. Decent place to stay for the weekend when visiting the area. Basic breakfast with make your own waffles. Rooms are clean.
Pretty basic place. Heater is loud, toilet doesnt flush well and the sink drips. The bed isnt very comfortable, but for the price it was ok.
Good area nice rooms a little small.me and my fiance stayed cause the air conditioning in the semi broke.so we chose here.1st shift counter people was awsome but the lady that was up there of the night shift. Just plain out rude i dont ever wanna deal with that kind of attitude again. If you dont like your job then maybe find a different one.i have been to alot of different places and have never seen that kind of attitude cause you ask for an extra towel.
Cheap for area. Stinky rooms ,old mattresses, tiny televisions, vending machine, credit cards only.Also got lip for the credit card only machine, told me to go to gas station down the street, at 3 in the morning in the rain, to get a water, offered the guy 3 dollar bills to use his credit card because I dont trust those machines with mine , he said no, there is your sign.
The room had items left from previous guests and the sheets didnt fit the bed, thus exposing the mattress. The breakfast foods were inedible. Also there was mold on the outside of the non working exhaust fan in the bathroom.
Dirty as far as hotel rooms go, the worst part was having been woken up at 9 a.m. by a door pounding cleaning person. Instantly ruined any chance they had of retaining me as a guest in the future
For the rate the hotel is a good deal. The bed was very comfortable, and room was very clean. It was small though, barely enough room to get around the bed. Would stay there again.
The good: clean. Inexpensive and centrally located.The meh: stale air, cluttered walled off design, tight rooms. Free breakfast is what you’d expect and is locked away promptly at 930, even on weekend.Ok for a quick pass through
The good: good location for food and supplies if youre walking. rooms are clean + guest laundry. the bad: rooms are small (I think Im in Japan first thing in the morning) there is no place to sit outside (go buy a table micromanagement)or a garbage can anywhere (so my beer cans go in the bushes). the ugly: the internet is downright crap cuts out every 20 minutes a 15 minute YouTube video takes about an hour to watch and forget about Netflix.
I got told to leave after I said the cleaning crew is not allowed in my room at this moment just to clean at 1030 am in the morning! The front desk said than I need to leave never has this ever happen to me and staff is very rude
Great little hotel - super clean, nice room with everything you need. Free WiFi, incredible water pressure in the shower - just what I needed for a quick stay. Highly Recommended.
We requested a non smoking room. The smoke smell in the room was horrible. The mildew in the bathroom was crawling up the wall. There were no other rooms to move us to.
Positive: Location Negative: sheets were stained and the tv remote was dirty
We love the Microtel! For some reason, we stay there every time we visit out friends in Albany. Its on the smaller side but they make up for it with the ergonomic layout and utilization of the space available.
Positive: New beds
I went to draw a bath and the water looked like pool water there was so much chlorine. Theres only one washer and dryer and they werent working when I was there. Do yourself a favor if you have pets and go somewhere that they dont charge you a fee. The WiFi also worked poorly in the second room I was in apparently because it was at the far end of the hotel. I had to go into the lobby to use my tablet.
Rooms were dirtyBedding was dirty, i jad to complain for brand new linens.Tub was disgustingFacility is dirty and dusty
Horrible experience! Never staying or recommending anyone too.Came in town for business, when I checked in asked for two things that I must have, strong WiFi and TV must have HDMI so I can do my work. I was told yes, then after check in NO HDMI connection for tv, brought it up to front desk..told they will fix it. 3 days passed, not fixed yet so I walked again to front desk..Krishna at the front desk..shocked and replied oh he didnt fixed it yet, then she pause for second and said oh he said he cant fix it cause too much work. So I asked can I use the tv at the lobby so I can use it for 20 mins, she asked this sales mgr ( no qualifications whatsoever) came up start yelling at me and said you cant do anything inappropriate here. I was shocked ....I told him I need it for work you guys assured I have it in my room thats why I checked in. Anyways gave up, since I already paid for week, might as well stay.2 days before I check out, I went to work in the morning when I came back i am missing my nicotine patch and nicotine gum ( almost $200, two Brand new boxes and one open) I looked everywhere, cant find. Ask the guy at the front desk, his respond oh we dont know, we just fix the bed thats it, we no touch anything else then I asked okay, so who take the trash, he responded we no take trash I fix only bedWas really disappointed, had to leave and get a different hotel before I loose my clothes.So next time you are in there, be careful!!
It was a great experience and the staff was extraordinary we will be back..
Positive: Family operated. Very clean
Perfect for the price, friendly and welcoming staff. Convenient location and brightly lit parking lot. Some comestic flaws, regardless we enjoyed our stay. Reccomended for budget minded travelers
Avoid this place at all costs! Manager Manny Patel and his sidekick Chris accused us via phone of smoking in the room that smelled if piss!! They are crooks and liars! Never again-we havent smoked since 2007! Said a screen was pushed out, never touched window or screen. We WILL dispute this but they r trying to rich off people with this scam!!
Rooms are very nice. Not a ton of space but perfect for a quick overnight. Right next to the airport. Was there with some loud late night guests but not the hotels fault.
This place is a nightmare. I do t know how it’s been reviewed so highly for cleanliness. After changing my room due to an unclean bathroom, the second was worse so I ended up cleaning it myself. Book somewhere else
Small rooms good for an overnight stay. Decent variety at breakfast; can get a bit crowded. Shower had good pressure; modern bathrooms.
I didnt stay here, I was just dropping off some kids. It was pretty coo though, I was told it gets boring after a couple of days though. The mattresses were kinda lumpy and hard. The view is kinda boring.
Room was acceptable, this is a decent bargain hotel. Breakfast was better than expected. If you find the price on Hotel Tonight or some other app, they will beat that price if you call directly.
Great staff @ night!!Morning...not so much.Barely speak English.Breakfast, if thats what it was, wrapped up by 8am.
Stay there frequently during the Saratoga Meet. Rooms are always clean and the property is well kept. Ownership and staff are accomodating and always have a smile. Highy recommend as an excellent value.
Our room had a musty smell, bathroom was dirty (hair in cleanedtub, towels soiled, fixtures hanging off the wall,etc) and house across the street raced noisy dirtbikes on the dead end street at late hours... got no sleep. Will never stay here again!
I had a reservation, which they mistakenly gave to someone else, the desk lady was ghetto is all get out. I would never stay at the one here in colonie again!
Small rooms but comfortable. Clean and the security is very high. Very safe hotel. Great for business not for family trips
Clean , well managed . Needs improvements in the no of staffs in House keeping to improve timeliness
Ive never been to a Microtel that I wasnt completely satisfied with, and this one didnt disappoint. Great rooms, comfy beds & pillows, free WiFi, and a nice workout room.
Our room was dirty, food scraps on floor, no place inside to put food waste from take out. and WiFi did not work. free parking, one roll of TP.
Queen size single room its good for 1 or 2 nights but the rooms are very small and the wifi is 10 mbs but its not stab and it will dip alot so no gaming or every 10 mins youll be kicked. -.-
Nice staff, small rooms but cozy, after all it does say micro in its title, has wheel chair accessible rooms that are big, No elevator, but only 2 levels high.
One of my favorite hotels in the area; friendly staff, clean, modern rooms and linens, dog friendly and quiet.I stay here often and like it a lot!
Great location great breakfast and the rooms where clean but the bathroom still had a towel hanging behind the door but other than that would stay there again.
The bathroom was dirty and gross. There was hair on the floor, the toilet, and in the shower. There was something red on the bottom of the tub and there was rust running down the wall. The bed was broken down so neither of us got any sleep.
Room was very nice and functional; found small spiders on bed--likely from irregular cleaning; ideal location--very close to food and stores
Owner is dishonest caught him trying charge my card 5 times for 5 different amounts so shady he triggered a fraud alert on my card would never stay here again. As for rooms mediocre at best breakfast was muffins and coffee.
Close to Troy and Albany. Friendly and competent staff. Quiet even though in a congested area. Highly recommended and I will definitely return here!
Clean but cheap hotel. Friendly staff and decent breakfast, but our room was poorly insulated and the heater warmed it up very slowly.
Very nice rooms for the price. Small breakfast included. And the people that work there were very nice.
Room was nice and clean. A little small but worked fine for our two day stay.
Excellent accommodations sand easily affordable.
Staff was amazing. We were woken up by our neighbor screaming obscenities at the top of their lungs. I reported it and it was dealt with
Positive: The location. Negative: Staff attitude when I got there,she was very rude.
Great, clean and safe place to stay. Staff was really friendly and helpful. Thanks
Great place for my crew to stay when working in town. Management and service super awesome. Fair rates. Nice place. Convenient!
Absolutely amazing. Clean rooms. Amazing staff. Amazing price. Amazing breakfast. Love it here. Thank you Microtel!
Great Microtel. Its a bed, a bathroom and everything that you need for a night. For the price, you cant beat it.Very clean place. Best in the area in this price range.
The rooms were musty and smokey smelling and the walls were dirty. Also the American flag on the pole outside was torn and ragged and needs to be replaced!!!!
This hotel is amazing whenever i visit the areaI always book this hotel because they have a good price and the service and hospitality is awesomeI wish I could give them more starsAmazing experience 😃
It was just okay rooms are very small. Beds were comfortable and clean.
Avoid this place at all costs.. Decent rooms terrible customer service
Always reliable. My place to stay when visiting my college daughter.
Room was fine but had asked for a crib and when they didnt have any they couldnt call me and tell me that the only crib they had wasnt available
Room looked very clean and the decor was very professional and organized. The breakfast was nothing special; it had the usual.
Area is convenient. Hotel room was clean and taken care of. We were well accommodated
Very clean. All sheets were wash. Small but cosy. Great guest service
The best stay Ive ever had.. They are clean and the beds are comfy
Positive: The cleanliness. Wow ¿¿ Negative: N/A
The room was comfortable and clean. The wifi was spotty but overall the night stay was fine
Clean room, Friendly Staff, My only negative, we were told you needed your room key to enter the back door, The door lovk was broken and anyone off the street could access the building, Didnt seem to bother the staff at all,...This needs to be fix, as a priority, like now,......
Average hotel, not too dirty, comfy pillows and the decor is a bit dated. Price is right though!
Pet friendly. Clean and quiet. Rooms have a fridge and microwave. Staff is respectful
Its just a room. No more, no less. No frills, but its clean, staff is friendly and they offer a quick breakfast in the am.
Positive: The rate. Negative: Was not warm.
Was great for the price, convenient and very friendly service. Second stay at this hotel, would definitely stay again.
Very clean, fitness machines work, good continental breakfast, quiet room, friendly helpful staff.
Decent hotel. Nothing special. Rooms are nice, but there was only one cot for the whole hotel.
Nice room, fast wifi, and continental breakfast. Perfect place for a quick stay!
This is a very clean and comfortable motel with friendly staff and a good breakfast to start your day!
It was a very comfortable stay. I slept wonderfully.
The male night manager was very helpful and nice! Great value.....target and plenty of places to eat nearby.
Very clean but rooms are very small. Breakfast was what you expect. Nothing exceptional.
Close to ALB airport, shopping centers and eateries near by. Located right off the Adirondack Northway (I-87) 20 minutes from downtown Albany and less than 30 minutes from Saratoga Springs.
Very clean very accommodating. Good breakfast. Good experience. Reasonably priced.
The Sales Manager, Chris Steffen treated us well. Great Customer Service from all staff members!
Wasnt that bad, if I dont have other choices I will go back, rates was great, fairly clean..
The room was very clean, and the gentleman at e front desk was very polite
Great stay. Very clean. Friendly service. Reasonable price
Comfortable rooms, helpful staff, nice rooms. Great experience overall.
Positive: Convenient location Negative: Extremely rude staff
Great place for the price. Has the basic essentials and free continental breakfast always a plus.
This hotel is easy to find and very clean. The staff is courteous and professional.
BED BUGS STAY AWAY. My sisters friend stayed here and then spent the night with us. My sister has spent over $600 getting rid of the bed bugs from here. DO NOT STAY HERE.
Awesome customer service, clean room, awesome rates. Dont hesitate to stay here
Great place to stay
Room smelled like smoke and stale beer even though it was non smoking.Someone partied it up.
Rooms were clean, staff was friendly and they accepted pets.
You have to sleep somewhere.If you like just a bed its ok at best.dont stay if you are looking for more ....pretty sparce accommodation
Great low key spot right next to the gas station its cool
The renovations look to be about done. I didnt see or hear any work while I was there, and the new room was great.
Clean, simple and friendly staff. Great place for a few nights.
Very close to the airport, rooms were clean, staff was very nice.
Nice room, bed is a little to soft for me but good price
Never had a problem with this hotel chain. Always clean and quiet.
Great rooms, awesome service. Definitely would recommend
Their plumbing sucks...I shower and water takes 2 hours be for it goes down nastiest Feeling ever.no fridge,no microwave...overall this is a 1 star motel,I give 1 star because I slept here anyway since I was already here...the hall way stinks by the way...and the rooms smells awful thats the complaint from 8 other people we spoke to and this isnt the first time its like this all the time.
Very clean, small rooms, great service, great location
Clean, space sufficient, nice little hotel, price great, would stay again
Clean and quiet. Room is small but enough to stay a night.
Just a quiet, comfortable and safe stay.
Decent bed with a clean room. WiFi wasnt great.
Staff is very kind. Very clean room at reasonable price
Good place to stay. Very clean. Access to local resources & restaurants.
Total reviews rating 3.7
199 Reviews for Microtel Inn by Wyndham Albany Airport 2023:
Review №1
2022-06-28I hesitate to give out bad reviews but wow, this place earned it. Came here originally with a two day reservation and ended up staying just one night.The fridge was plugged in but not cold and had something growing in it (and wobbled). The cabinets and desks were all chipped. The vanity/counter in the bathroom was broken and looked like it was held together by tape. And the shower head spray is wider than the stall and the curtain wasnt quite big enough and water ended up all over the floor. To top it off every level of the bed other than the top sheet had weird brown/rusty stains spotted all over it. Slept about 3 hours and checked out as soon as I could in the morning.As well the security door on the side wasnt secured and when I brought it to staff attention they shrugged it off and didnt notice it getting fixed until the following morning, thats not really the kind of safety Id imagine a hotel should strive for.Only redeeming quality was the front desk clerk the morning I left. She was quick, friendly, and got me checked out and refunded without a hassle.
Review №2
2022-06-15Very nice and clean. Easy to get to off the highway. My refrigerator did not work. Only issue we really had
Review №3
2022-03-19Positive: The location Negative: Ironing board next to the bed cuz it was broken and could not be folded up. The lights next to the bed did not work towels and wash clothes had yellow stains. No shampoo or soap
Review №4
2022-03-08Positive: Very attentive from desk staff. Usually problem solving specially in my case I am a disabled American and the night shift immediately noted my necessities and moved me to an appropriate room.
Review №5
2022-04-12Ok my 1st room was a mess broken toilet, sink & fridge I went back down got another room a lot nicer. Thank you 🙏. But the have to do something about that parking lot the driveway looked like a lake full of potholes..
Review №6
2022-05-246.30 am Danish . Milk and bread was finished. Had some leftover bananas.Bed spring rusted and old funniest thing was it was making noise when you move the bed sheet. Worst hotel in wyndham chain. Disgusting.
Review №7
2022-01-10Positive: Location Negative: I got a call from front desk staff at 4:30am accusing me of smoking in my room. She woke me up and was very rude. I told her I am a non smoker and she said maybe I was smoking something else. All other front desk staff was friendly and helpful. No vending
Review №8
2022-05-23This is my second time in the hotel. This second times my experience was not as positive. The room wasnt as clean, and it did not have a mini fridge and microwave.
Review №9
2022-05-04Positive: Location Negative: AC/Heater unit was in pieces when we checked in. Went to front desk twice and complained. No one came to fix it.
Review №10
2022-05-30Positive: Spirit of the manager Negative: Dirty bottles in the refrigerator, TV not hooked up, no channel guide in the room, driveway was a wreck