Delivery
Yes
Moes Southwest Grill in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Takeaway
Yes
Dine-in
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Happy-hour drinks
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Counter service
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 716-832-3270
Site: https://locations.moes.com/ny/am...
Site: https://locations.moes.com/ny/am...
Opening hours
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–10PM
- Friday:10:30AM–10PM
- Saturday:10:30AM–10PM
- Sunday:10:30AM–9PM
Other Mexican restaurant Nearby:
Moes Southwest Grill in other cities:
Comments (199)
Normally when I go the food is made with love this time not so much everyone was in a mood one girl gave someone she knew the bird right in front of me. There was barely meat in my food and when I asked for more romaine in my bowl she threw it in there... smh
They are always good here. The nachos are great and so are the hard shell tacos. I am happy to order from them and we order the dinner kit too. It is worth it.
Mold on my tortillas and when i complained to the manager about it all they did was give me a free side of queso and not even the money back on my order…like i could’ve got sick because of that and that’s all you do…smh this location needs to be closed down.
I want to like this place, since everyone I know loves it. I have never enjoyed the food here, unfortunately. The chips are unsalted, the queso is literally just - melted and watered down white American cheese with a couple tiny little pieces of jalapeno. The burritos are bleh, and my kids quesadilla wasnt even warm, so the cheese wasnt melted at all. Their drink machine is kind of cool. They have high chairs and booster seats for the young ones.
Moes has gone downhill. This one was really really slow and the food was sub-par even for Moes. They nickel and dime you. If you get a salad you pay extra for guacamole. With the burrito all of the cheese was clumped up on one end and all of the guacamole was all on the other end. And they shouldnt charge extra for that little bit of queso they give you for a $1.30. I wouldnt mind so much if the rest of the food was better. But I think everything was overpriced for what you get.We wont be back.
Very nice staff, good food & give you just enough meat on your salads, tacos, burritos, ect. I like Moes because they have Gluten Free hard taco shells & you can eat a salad & the chips. The cheese Queso is Excellent. Also, if the sabres play the night before & one of the moes players scores, you will get 25% off your meal the next day!!! You just have to print the coupon off of the sabres website & watch the game for the 3 moes players of the game! ENJOY!!!!
When did the cut the amount of chips to a 1/3 & charge more, it tastes great, just not really worth what I paid
Its really easy too eat healthy here if your carefull! Queso is fantastic but not the healthiest lol
This place is going downhill fast. Lifhts burnt out, chips that are served stale. Bad customer interaction skills. When I asked for fresher chips that werent rubbery, I was handed new basket without a word spoken. The photo says a lot. Welcome to Moes hot stinking garbage bag at front entrance, leaking on ground.
Veronica and Maddie were absolutely amazing at Moes tonight. It was extremely busy and they kept their composure. Other staff was absolutely amazing and maintained great conversation. VERY impressed
Good queso, guacamole is super bland. Waited a long time for my mobile order even though it was just chips and dip and I arrived at my estimated pickup time
Have been here many times and the experiences is always the same, good. The food is good as you would expect. Although it is a little pricey you get what you pay for. Like that you get chips and salsa with your meal. Also the soda vending machine allows you to get numerous choices as it is the newer Coke vending style.
The food is usually good, but some new employees ruined my meal. I got 2 giant spicy clumps of rice seasoning in my meal because someone didnt bother to mix it in the bin, and they gave me half as much steak as the next person who ordered the same thing (and the steak was lukewarm and extra chewy for some reason), and all of my chips were doused in oil and salt to the point of being visibly shiny and wet, likely from not being cooked or dried long enough. I was very disappointed that I payed $15 for this awful meal.
Delicious as always. Fresh and tasty . Excellent customer service. But they didnt give us a tray and we were eating in. 😒so we ate out of our bags. It was kinda busy when were there
Food is better than the one on transit (notorious for undercooked rice and beans)Went today, no table is clean enough to want to eat at, all employees masks below nose or just wrapped around chin. Food was about 30 min longer than online told me it would be.
Steak burrito and the spicy chicken bowl was a1 I need another one now
The service is fast and you can understand what they are saying. There are usually large portions that are priced well. The different types of fillings taste delicious and are always hot. Can get busy but most of the time isn’t a long wait.
Moes is pretty expensive. I still dont really understand why. Anyway, this location can be hit or miss depending on whether you order online and pick it up or if you order face to face in store. In my experience, placing my orders face to face alleviates issues like half filled/spilled bowls of queso, crushed chips, smaller than usual servings of protein, old vegetables etc. If you dont want to be disappointed when you get home, order your food inside.
Walked in. Nobody said welcome to Moes. My wife and i had to talk to get a response. Nobody had any motivation to work. No sauces. Employee at register said outload she hated customers. Manager Rebecca made excuse her customers where being harassed. It was the most unusual place to visit. My money is to valuable to give to restaurants that have no respect for customers!
Food was very cold, restaurant was a complete disaster, very messy and dirty definitely not up to covid-19 regulation standards. The only clean table we found was one that was forgotten to be marked off. All the counters were gross and sticky. Employees were generally miserable as they forgot to upgrade one of our meals but still charged us for it. They were very short with us and acted like it was a burden to ask for something. Overall very bad experience will definitely be taking our business to other Moes locations or just switch over to Salsaritas or Chipotle.
Terrible experience. The food clearly had been sitting. We got two separate combos and they bagged them together with the same amount of chips i would get on my own. They didnt have any salsa out at the salsa station.. and we didnt get a welcome to Moes. This place has gone severely downhill
Did their prices double? My kids and I have been going here for yrs. We always get the same thing and I went from $20 something to $40 something...Hell of a difference.My son gets a JC with nothing more than cheese and chicken... $10.00???? Its only one shell flipped in half!!! Yes a huge burrito is less??🤷🏻♂️🤷🏻♂️🤦🏻♂️
Fresh food. Tasty veggies. Better than its area competitors.
Evrything here was ok but the chips were skimped on.
Apparently a guy on his first day, unsupervised? Absolute chaos. Kid was handling all my food with his hands so I walked out. Why is nobody supervising? Super gross.
We took our kids here as the food is good, and they were looking forward to hearing the welcome to Moes!. Unfortunately there was no excitement or joy behind the expressions as we entered. Staff was very nice. Food was good. Carolina Reaper Salsa is awesome. Please be a little more generous when putting beans on nachos.
We went there on Saturday January 16.It was about 7:00 p.m., and the staff was very rude. Acted like we were bothering them with questions about what they served and then lied about telling us they gave us guacamole when we know they didnt. What happened to the customer is always right? Ill be calling their manager in the morning. I hope they get fired. No respect.
Highly disappointed in the service provided with the staff. My order was completely wrong and when I called the store and requested to talk to the manager. Her name was Rebecca and she was extremely rude. One star is also a little too much for the service they provided. Being the manager of the store, she should have some decency on how to communicate respectfully with the customers.
Burritos were not rolled well and were falling apart before we took them out of the bag
There are so many restaurants packed in this area so I cannot figure out why so many people come here. This place is usually too crowded. I guess it’s because the menu choices are simple and it taste good and they have one of those cool Touchscreen soda machines. The kids who work here are a bit dopey. But it’s nice they have a selection of self-serve salsa.
Already not a big fan of this place and what happened to greeting the patrons when they entered? This location, like many others, dont give decent portions of the important parts of what you are getting. There was literally 6 (six) pieces of chicken in my bowl. Bland tasteless pieces at that. Plenty of rice, dried up hard pieces of rice were very plentiful. I would say the only truly good part of my lunch there was the drink. Only reason I went there was I really wanted Tex Mex and the competition is not located near here. Not taking about the place that lost Parton data and has meat issues either. I refuse to go there ever again. As Moes to that list now as well. Bad food, bad service, cold queso but good beverages. Maybe if I need something to drink and there is no store nearby.
This place clearly lacks efficient workers, especially if its for fast food restaurant and the lady at cash register literally stared at me, when I asked her a question about their Monday deal in which I could saved money on...
The portions are good sizes, and the menu is straight forward. Even though it was busy, the line went by quick. Theyre not stingy with the toppings either, and if you get a bowl, it can really pile up. I have a big appetite and it was a lot even for me. The queso is really good, and I recommend it over the guac.They have a self serve salsa section as well which is a nice touch, and the new pop machines where you have tons of choices.
I usually dont go to the Niagara Falls BLVD location but my first experience was disappointing, They forgot my protein but todays visit was just as bad (if not worse) then the last one. I checked my food (cause of the last encounter) and they forgot my protein AGAIN. Then I finally get to work to eat and the 1st bite was horrible! the rice was under cooked and the sour cream had a weird spoil like smell to it, I had to scoop it out and toss it. I also ordered a bowl of queso which was filled halfway. Im definitely going to stick with the Delaware Ave or Union Rd locations
I will not return. The service was pretty bad, I don’t appreciate being barked at for my order “Caico or guac “ isn’t anything that should be asked to a customer . Tell me I get one side and I get to decide one of the two. Don’t get snooty when I tell you yes. Then you need to explain that it’s extra for both.The food was cold, but appeared to be fresh. The salsas were tasty, but the place is pretty dated a looked greasy. 1/10 place.
Great food but the cashier had a bad attitude and gave me a difficult time getting 25% off because of the Moes Hot Player from the Buffalo Sabres scoring. I had to go through great lengths on my phone to prove my entitlement to this discount as though I was lying. Weird.
Staff was friendly however food is very lacking now. Chips were stale and rice over cooked. Ice for pop machine was down and pop was flat in machine. No warning when ordering that the ice machine was down on an 78 degree day.
Moes is great! You get a side tortillas with every order. Their burritos are gargantuan! Im still shocked when they roll the tortilla up with all those fixings! Not bad for a chain/fast food joint!
Moes does offer a good and different variety of food. It is all mexican-based like burritos and frittatas in that kind of stuff. Their menu is on the wall and can be rather confusing until you learn to understand what they have available. 7 of us went there for lunch today and we all had our full. Give them a try
Beware an upcharge & unfried chips!Got out to try something new, out of the norm, so walked in here. Employees were moving a bit slow but after many people walked in after, they seemed to pick up the pace. Welcome to Moes was absent most of the time, heard very sporatically whether someone came in or not. Line backed up fast when what seemed like an out of store order came in with more specifics than a starbucks coffee...felt bad for the trainee making it.Placed my order very easily and thats when I noticed the employees lacking communication cohesion. They never talked to each other, just went off a sharpied note on foil. None of the sauces were labeled and I did not see any list like I did with available veggies (may have missed it though).Finally, up to pay. Watched as the cashier took my bag and put it in with the customers bag before me. Another employee caught it before I said anything. Then after paying and getting home, I realized the receipt charged me a steak, not a chicken, which was an upcharge of $0.50 even after the employee told the cashier twice it was a chicken homewrecker. No wonder chips are free, they arent even fried fully. Peppers and onions were cold. Burrito total was okay but not the wow I expected, especially with the time I waited in line. Even with the coupon survey on the receipt for $2 off next order, I cannot see myself going through that again...and Im one to always give a second chance. We shall see.
To keep it short the food was decent but very overpriced spent 50 plus dollars getting two burritos a thing a nachos and one small quesadilla for a child plus two drinks and then the ice machine was broken on top of that.
My first time I ever ate at a Moes was 3 years ago at a new one that opened up in Burlington, VT. I didnt like it at all and thought the food was soggy, but I did get it to-go so that couldve been part of it. My wife was raving about their queso dip so I though Id give it another try. Glad I did because their food was much tastier this time. I got a beef burrito which was huge and plenty enough for one person. I had a bite of my wifes chicken taco and that was really yummy too. I like to load up on the free salsa and chips as well. If youre not a fan of cilantro be careful because most of their menu items contain this little plant which some people think tastes like soap.
Lovely customer service. Food is always good. I go to this place probably more than the usual person because it’s always good and I don’t know how to cook after work 😂...never had a bad experience whatsoever and I’d recommend this location to anyone.
Welcome to Moes! Love the queso! This location can get pretty busy during the school year. Delicious fresh food. They need a bigger parking lot. Lobby can be a bit dirty during busy times. Would recommend!
Tried to rip me off by not giving me full amount of change back after handing them a $50 bill and said i was wrong when in fact they were wrong by not giving me the proper amount. gave me a hard time and won’t be visiting this location again. very very disappointing
I love Moes. I go about once a month. Recently they have changed all the names of their menu items, even though they carry all of the same items as before.
This is the second time I go to this location 1st time I go in with my family no one even acknowledges us they are cleaning the counter. This time same thing the guy is cleaning the food area and said I will be with you in a bit so we wait so finally he is ready and doesnt even put on new gloves from cleaning that is nasty using gloves with chemicals to make food. I just left never going back again. Go to salsaritas instead.
I used to love this place. The staff was friendly, the food was great, the restaurant was clean, but now its terrible. Within the past month or two it has gone down hill. I dont know what changed or why, but now the place is disgusting, the portions are tiny. Their Joey burrito is now the size of what their Joey jr used to be, and now their Joey jr is comically small. Recently when I order with the Moes app, its never ready on time. I probably wont go back. Ill go to the Clarence or Buffalo location instead.
Used to love going to this moes. But after new management and a teenage staff that doesnt give a flying crap about your order or how clean the place is, I really do not like it anymore. Please have some new staff that actually will make your order right instead of giving you small amounts of things in your tacos/burritos etc. Also please clean the place, there was no clean tables the last time i went a month ago.
After making an online order with coworkers, i realized part of my order was missing. (A $1.20 side of queso) When i raised concern, i received a message saying they reviewed cameras and saw that it was in the bag and said that maybe someone else that ordered with me took it by mistake. Im very happy that moes has the capability to look at a 2oz souffle cup on camera and determine that it was put in my bag. And that it was queso. Instead of just holding themselves accountable. Wont be spending any more money here. Ever. I didnt ask for a handout. Just wanted my money back for what i was charged for and didnt get. Check your bags before you go. They have high tech security cameras checking for queso which is high value on the black market.
We recently catered an event at a local park for ~60 people. Never having gone through Moes for catering, we did not know what to expect. The person delivering the food showed up 20 minutes before we requested the food to be ready to set up food with sterno candles to keep it warm. The food was ready exactly on time, was hot, and delicious. We did not come close to running out of anything as they provided plenty of food for the fajita bar. This is saying something, as this was for a group of ravenous college students whove eaten there way through other catering events in the past.I will definitely cater through Moes again when we get the chance, and HIGHLY RECOMMEND! The entire process from ordering to delivering was pleasant.
Normally love the food. Today it just didnt seem as good. All the workers were super young and didnt seem to care. We herd no welcome to moes the whole time we were there and the portions were smaller than they were
Food was good. Service was great except 1 staff person. Everyone else was bright and upbeat. If you need to use a high chair be prepared to do some cleaning.... use a seat cover if you have one
Been going to eat here since they opened about once a week. Tonight they charged $1.10 for putting guac, which comes on the taco, on the side (in a tiny plastic cup). Ive ordered this for ten+ years and its never been a problem. Tonight the mansger said they dont do on the side any more with out a charge. Really? Thats ridiculous. Not going to this location again. There are other options for tacos.
Excellent service, honored birthday reward with a smile which by the way is a whole free meal with no purchase required, I was even given a drink which was not required but was given, I definitely appreciated that! I will be back.
I had the steak tacos and the steak was very dry it was horrible we wont be returning there again my husband didnt like his burrito that much either
This is the worst Moes of all in the area. Dirty, disorganized, feels like it is falling apart. Bad attitude from employees behind the counter, wrong Doug looked like it was run over by a truck. Would not have been given to me as acceptable food at the other any Moes locations. If you want to experience Moes, go to Delaware Ave location.
Always a good atmosphere. Food is good with a better selection of toppings than Chipotle (they dont have fried onions). Good experience overall. Ive gone many times before and will continue to go again.
This location has gone so far down hill. The people that work there are so incompetent its really sad. This used to be one of the best locations. While I was there some girl took a plunger to the pop machine and was spraying pop everywhere then another girl comes along and dumps ice all over the machine and on to the floor. Please hire some better people to run this location.
Food was good, service and cleanliness of the store needs work.
Moes Southwest Grill : we were curious and went there for lunch.. three people 38.00!!!! A totally unreadable menu, they push you past the meat without mentioning it, and the rest of the fixings were totally cold! WILL NEVER GO BACK THERE! First thing they push is the beans: right out of the can and not even warm no seasonings! BLAH BLAH BLAH.. NO MOE NO MO ALSO I see you erase bad reviews.. I did not think it was possible to mess-up Tex-Mex so badly! Go to Mighty Taco and be happy.
Hate this location. The employees could care less and for the price of my taco they could have made it better so NJ it wasnt falling apart. And the two bbn kids at the register didnt even say hi they just told me my total. Oh, and nobody said welcome to moes. 😂🙄
Love their queso. Customer service is hit or miss, but food is always good.
The food is like a knockoff of Chipotle. It tries to be Chipotle, but the only thing they do to spice it up is to yell Welcome to Moes as soon as your large toe enters the restaurant. However, unlike the Chipotle on the Boulevard, at least this place had room to sit down.
Gotta love moes. Crave it every once in awhile. Same great taste after all these years. The homewrecker has not changed and its delightful.
Ordered two combos, one order got messed up somehow in transit to the grilltop... so they had to re-make it. When they re-made the order they did it wrong and I was stuck with large pieces of wilted-yet-dry cilantro in my meal. Also, they got the combo wrong and gave us like 5 chips to eat the the queso, which Im almost certain is just melted american cheese/kraft singles..... Bad service, inattentive workers.. COULDNT ROLL A BURRITO, and it just fell apart when i picked it up
Over priced, you dont need 5 people to make a taco. i real mexican joint is 24/7, you gotta wait all the way until 11am to get dissapointed and burn a hole in your wallet if you got company
Food always good, waits have been long recently but may be related to staffing issues & training of new employees.
The food is okay. It seems like Chipotle a better value and definitely tastes better. The staff was very friendly. I might go back again and try some other stuff.
Amazing home run threw Uber eats. Presentation amazing. Portions are huge highly recommend will be ordering again first experience and I love it
We have loved Moes for years. The food and the staff are something all in their own. And to top it off, many locations now serve beer!
I like their food a lot, but there several times. This time the plate didnt look that great. Still good food tho. Ill go again.
Went in for dinner with my husband and daughter. Service was quick and friendly we all got exactly what we wanted food was delicious and we love the coke machine where we can add different flavors to our cokes
I have been a HUGE fan of Moes for many, many years. HOWEVER, my visit today turned into Corporate America Bulls*&^! My homewrecker was literally HALF the size it used to be. When I asked why, I was told We were audited and our portion control had to be changed. Fair enough... On to other places...Goodbye Moes, $10 cant even get you a full size burrito anymore. What a shame!
Good food, good service. Very busy.
The proportions seemed to have gotten smaller, barely got any meat. As a person of color they didnt seem friendly. The food was good.
Whole family loves Moes. Burritos are huge and the queso is fantastic. Great rewards program
I hate when they try to rush you along
Food was good as always. Staff was friendly and the location was cleanish... It was busy and you could see that wiping down the counters had gotten pushed back
I used to loves going to Moes but the place has been generally dirty especially the bathroom and well they skimp so bad on the meat youre basically eating a veggie burrito every time
We literally just stood in line for a half hour along with 3 people ahead of us, watching as our food got cold. Employees were all over but only two on the line. I couldnt figure out why the one girl was just staring at all of the food instead of moving it along. When we walked in there were two people in line, by the end of the half hour wait and getting cold food the line was to the door. The floor was covered in soda, the ice was piled up in the coke machine that you couldnt even get your cup in to get a drink.
SALTY, Not authentic by any stretch of your imagination. Ive been to a Mexican restaurant run by Mexicans & the food was Great... Not Salty !!!
Food is good, and the people are friendly. Every time I go there however I almost wipe out on extremely slippery floor, not sure y that is but it gets me everytime!
Decent food and newer interior. Problem is the food portions and service. Barely any meat on quesadillas or tacos. Just go to Qdoba 500 ft down street and get huge burrito or quesadilla.
I was able to make my burrito exactly how I wanted it. My son had a quesadilla and love it. Ha actually asked for a second one!
Ive eaten here a few times and have always been very pleased by the food and service. Nothing much more to say, 5 stars for the food and service. Great, friendly staff.
Best nachos ever
Friendly staff! Delicious food! Bowl give you a good good amount for the price you pay!! Stop by for Moes Monday!!!
Very good, make it like you want it. Fresh and healthy choices, price is reasonable for portions size.
Food was okay but the place was kind of dirty with covid going on i thought it should of have been extra clean
More flavorful than Chipotle. Not as dark either. The employees seem much happier compared to Chipotle employees.
Good food! About $10.50 w/ tax for a big burrito and a drink. Better quality than a taco bell or mighty taco.
Best ingredients. Freshest ingredients. You get to watch them make your meal and they never screw it up like MT does.
Service was good, staff friendly, good food, clean environment!
I personally like Moes more than chipotle. Moes has less salt and you get more for your money honestly.
I havent had a decent welcome to Moes in almost a year in this place staff seems very disorganized always loved the food but the quality of the product is going downhill and this place needs a really good cleaning because every time Ive been in there its been gross
Easy to eat healthy here!
Highly recommend their queso. Its MUCH better than Chipotle.
The food is delicious!! I would just like to get more ground beef for my money on the edible bowl salad!!
Good staff and overall a good, clean place but ordered chips with my order and left and got home and they had been stale chips..
Quality of the food has gone down so much, got rid of the few good menu items, and are charging more now.
Love this moes, just hate the parking lot. Its tiny. Just park a little further away if you dont want to bother with getting stuck and having to do a ten point turn.
Food is great. People are nice. My only complaint is they need a second drink machine.
Online ordering is smooth. Order was correct and on time. Chicken salad was delicious.
Mexican food, very delicious. very tasty. ill return with my coworkers. the bill was appropriate.
Got the family pack. Was excellent! Great food and service as usual!
They were super busy but employees were great and handled it well.
Ordered online ahead of time for my lunch break. Showed up after then set time and no one had even started my ordered.
I dont know what everyone is griping about food is good atmosphere is clean staff is friendly. This is Moes not Russels.
Moes on a Monday. What a deal! Burritos will fill you up. Place is always a bit on the dirty side though.
They dont say welcome to moes EVER but the food is worth the some what crappy service
Im here like 3 times a week and just know the food is good
Worst service ever 16 dollars for 2 chicken burritos nothing but a pound of lettuce 5 tiny pieces of chicken the size of nickels cheese that barely covered the nickels will not recommend will NEVER GO AGAIN...
Friendly service - nice clean place. Food is typical fast tex-mex
It was not that busy @ 7 p.m. on a Sunday...Food was great but it was not very clean
Great food for the price, free chips and salsa for the win!
Burritos so big its amazing they can close them
So 1 day after ordering online my credit card was hacked, did not use my card anywhere else but to order on line from the Amherst location, better check your workers because someone lifted my number.
Employees were very slow period took a long time to get my order.
Always a great experience here starting with a welcome to moes! And ending with free chips and salsa
Food seemed rush and tortilla was not crispy and fell apart immediately.
Consistantly ok but what happened to being welcomed to moes?... no one said it and those that did to others after us could barely be heard...
Good burrito for the price, and for a chain. Love the salsa bar!
Wasnt a fan of steak, tasted soggy and saturated for a meat. But it did have multiple options.
Bathrooms were filthy. Ugh! Chipotle will be my Mexican food of choice from now on.
Great place to eat with great prices. Fun for spontaneous summer dates.
I love it here but today my order was completely screwed up, when I was asking for things I didnt get the correct items even when I corrected the worker.
Great food, people, atmosphere. who doesnt love a taco
Fast, efficient, friendly and clean. You decide what you get, no surprises. Never disappointed.
Good food and workers were on point. Just wish the caso was bigger for what I paid for it.
I love their HOME wrecker burritos 🌯
Meh... Its alright, not the best food but certainly not the worse
It was great to have the old chicken recipe back. Delicious
Never had bad food from there, can get very busy there.
Good food, and the food is made quickly. It isnt costly, and there are options for everyone.
Havent been there in a while, but it was just great
They were friendly and quick the food was delicious
We love Moes!! Especially this one on the Boulevard. Food is great!
It is a Moes. Having driven there, expecting to go to Moes, and ordering Moes, I found the experience to be precisely what I asked for.
They didnt greet people properly not very pleasant took to long to get our order
Love their food, and the new hot sauce is to die for...
Welcome to Moes! I love the employees here and the food is good also.
Great as always,love moes always good food.😁🇺🇸😎
Fantastic queso and love the build your own burritos
Dont write Mexican here, its a corporate chain set up by old white men & its gross.
Good Mexican food including all varieties of meat
Wow....I have been to many Moes....but never seen such a filthy one.
Unspeakable grateful for this place running thare now for a great food experience with me mem
This location has finally been upgraded. This experience was better than the last.
Good food good queso. Love the medium salsa from the salsa bar.
I always get the Joey burrito and enjoy it every time!
I enjoyed the dinner. Atmosphere is no frills.
Good food especially like the chips and salsa!
Moes is great . Love theyre salsa
Great food. Fairly healthy too
First time having them last wk absolutely luvvvv ittt
Top notch. When ever I travel to the US I make it a point to have Moes at some point.
Good food, prices went up
Last night I went and got food poisoning. Never going back there.
Good food. Nice customer service.
Excellent burritos, fast service as always!
My mom s Favorite and only place She eats out at
Great service and great food! Great prices!
I mean its Moes who can top That!
Stuff was rude last time I was in
Burritos were ice cold and service has declined.
Welcome to Moessss!!!!! Great location, great staff, great food
A great place to get a keto meal
Its Moes. And its a good one. Now with moar smothered carnitas!
Little dirty in there. Nice selection ..worth it
Its alright
Love their taco salad bowls
Great food, i got the homewrecker.
Ordered online and they left out a taco🤦♀️
Seemed annoyed that I didnt know exactly what I wanted
Loveeeeeeeeeeeeee Moe’s top 5 in buffalo for me
The best Mexican food
Great service great food.
Too expensive, and some of the workers have an attitude
My wife and I love Moes
Variety of toppings, free chips and salsa
Disappointing no one acknowledged to serve my family 😭
Moes monday was a great deal
Hi. I didnt go here.
Delicious food Prompt service
Fast service and great food
Yummy food
Good taco, depending on who makes it
Great place for hanging out with friends
Total reviews rating 3.9
199 Reviews for Moes Southwest Grill 2023:
Review №1
2022-03-27Where do I even begin?We walked into this outhouse masquerading as a restaurant, and not even a murmur of welcome to Moes was uttered by the troupe of teenaged incompetence youve amassed to represent your brand. This would generally be a very slight and petty discrepancy to observe, but it was more of an indication of the experience my wife and I were to have at your establishment.We both ordered our meals and noticed- two of the four employees wore the label shift supervisor. While at the time we found this to be an absurd ratio of supervisors to general workers, perhaps there exists a need for even more manager oversight. Or, at least, a shift supervisor over the age of eighteen with even the slightest understanding of customer service, as this clearly was not the case here.We moved down the line to cash out, and I watched my quesadilla as it continued to sit on the grill for far too long. Surely it isnt standard procedure to neglect a customers order; leaving it alone on the grill, abandoned and deserted.Fortunately, one of the shift supervisors suddenly rushed to remove the item before it ignited.We asked for a tray, only to be told Moes no longer uses trays or baskets. This may be unfortunately true, but I hardly think its an excuse to abusively slam both of our meals into the to-go bag as if its a game winning touchdown. If I wanted my food delivered to me in one pre-smashed conglomeration, I would have ordered one of your grotesque bowl meals.Then, it was time to find a seat. This was a difficult task, seeing as about 60% of the tables were occupied and another 35% looked to have never been cleaned since their installation. This was not the noon lunch rush, where basic housekeeping is foregone- this was 3pm in the afternoon.After finding the least disgusting table, we tried the soda machine. What a surprise- this was neglected by staff, as well. Nearly all beverage choices expelled a foamy mixture of air and syrup. This is not just caused by air bubbles in the soda line, as one of your expert employees attempted to point out. This is a sign of debris accumulation and lack of sanitation.We moved onto the salsa display- a sickening collection of various tomato-based slops. The hardened crust cemented to the sides of the containers and the semi-clear top layer of tomato mucus were enough to steer us completely away.This was inconsequential, however, as the nachos were stale anyways. The usually warm and crispy chips were cold, dull, and lifeless. Were they returned by a previous customer?And then- there were the entrees. Surely these items will eclipse the otherwise horrible experience at Moes thus far, right? Haha. No.My quesadilla was a bit burnt- which I expected. This would have been acceptable, had it not been for the pure chicken gristle of which it seemed to be comprised entirely. The item was labeled White Meat Chicken, but the consistency was tougher than a $0.50 steak. Couple that with the flimsiest fork Ive ever seen, it was a meal not meant for consumption.My wifes meal (a burrito) was barely edible, as well. A haphazardly folded shell paired with 11% lean ground beef that tasted like its been aging since Prohibition is about as appetizing as the paper bag it was thrown into.The bathroom was, of course, an abhorrence. The amount of debris accumulation on the floor drain suggests food is prepared and/or cooked in the same room. Both dispensers were empty. The toilet was filthy. This was sort of comforting, as it was at least consistent with the rest of the experience.When we went to finally leave this nauseating restaurant, we werent even able to discard our trash, as both garbages exceeded maximum capacity (hours beforehand, from the looks of it).What else could there really be? Every aspect of our meal was terrible. The only possible redeeming facet of this restaurant experience is that we found close parking in the lot.Although, why wouldnt we with such poor customer service? One star.
Review №2
2022-03-28This is a weekly favorite of mine for a quick and amazing lunch experience.The workers are friendly, efficient, and always makes sure that you get everything you want in your order. When they are not making your food, they are taking the time to clean the restaurant so it never feels dirty in there despite them being pretty busy.I ordered the stacker with adobo chicken and it comes with your choice of rice, beans, grilled condiments and your cold condiments such as tomatos and salad. Overall, very healthy and tasty options to choose from here. I especially liked this location since they double grilled the stacker wrap which melted everything inside and had an extra crunchy layer on the outside!This is definitely a go-to place for football Sundays and they even offer large party caterings. I highly recommend this place.
Review №3
2022-02-05Really poor service, the workers had attitudes, and they were out of almost everything and scraping the bottom of the pans. The mushrooms they were completely out of and had to grill more, they asked if I wanted to wait, I declined. And then the salsa and drink bar were so disgusting and also out of things. Photo attached
Review №4
2022-06-27We ordered Moes catering for a party and were very happy with all of it! We ordered for 10-15 people and had more than enough! The people who delivered it set it all up and were very friendly and accommodating. The food as delicious, as usual. I would highly recommend this service and will be ordering again!
Review №5
2022-04-30Awesome food. You go through a line like subway does and pick what you want. Meat is good. They also serve a great amount of food. Very filling. Affordable. Their queso I the best and their chips are made in house.
Review №6
2022-03-29I am always leaving here disappointed. SPECIFICALLY this location. Ordered 3 quesadillas each of them were wrong. Tried telling the new guy what goes on each he was not comprehending what I asked to go on them. He put same toppings on 2 out of the 3. Even though the toppings I was asking for was only on 1 of the 3 I was ordering. Made me feel very confused as to what he was doing. Whole experience was chaotic and always rushed! Expensive food at horrible quality.
Review №7
2022-04-13So maybe we caught them at a bad time, but holy mismanaged Batman. I didn’t get a customary “welcome to Moes” and instead Marciana here was just sitting there working on an online order for no joke 4 minutes without saying anything to us. Then I don’t see any manager on duty (maybe something happened idk) but the experience was terrible. Overpriced for what you actually get…HOWEVER. I gave it a two star because the food itself is good! My whole family enjoyed what they ate even though it wasn’t much for the 14$ each we paid for it.Going to give them another chance but was NOT impressed at all.
Review №8
2022-04-27I thought I would go to moes because I didnt feel like cooking. Was tired. I get in line . 8 people in front of me. 30 mins later I finally got my order. I never been to a moes that took that long. Not one time did anyone say welcome to moes. Staff looked like they didnt want to be there. My chicken was dry chips were stale. One couple in front of me left because they couldnt get a meal kit. They got one before no problem. They were told they had to order it online. If you are going to do online orders before the customers standing in line then you should have a station just for online orders. I been a big fan of moes and went to moes all over from ny to fl. Been in lines longer than this one and never waited this long. Never had a bad meal before now. I work for a corporate food chain I dont like to leave a bad review but if the staff might of been friendly it might of been worth the wait.
Review №9
2022-04-16Would rate this place a 0 if i could. worst staff ever my boyfriend and i came here for a date night and we were treated like we weren’t even human and the lady making our food was so disrespectful to us both. asked us if we wanted a combo and we had said no thank you, all we got was rolled eyes from her and had the worst attitude while talking to us. highly don’t recommend this location.
Review №10
2021-05-05Worst Nachos ever + Worst Service = Mone’s Southwest GrillSo I’m visiting from NYC and ask my buddies where I can get Nachos, and google turned up this place. I had strong reservations because of their rating, but we still decided to give them a try! Worst decision! The picture below is what they sold me as “Nachos”! And charged to guacamole! It took every fiber in me not to give them a piece of my mind in that store.I should have declined ordering when the server started asking me “what do you want in hour nachos?”. This is a standard dish with a recipe. I order Nachos all the time on DoorDash and all you are asked to chose is choice of protein.Unless you really don’t know what Nachos is or you have a thing about bad service, this place left a sour taste for me and might for you!