Moes Southwest Grill in Centereach
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Centereach, Suffolk County, New York, US
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Site: https://locations.moes.com/ny/ce...
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–9PM
- Saturday:11AM–9PM
- Sunday:11AM–9PM
Moes Southwest Grill in other cities:
Ive gone to different Moes locations over 50 times and each time has been great; however, I went to this location for the first time tonight and was really disappointed with the cashier. I believe the staff at this location could benefit from additional training with the computer system. I was not only told I could not use a valid coupon but was then told I could not use my $10 banked account rewards to pay for my meal. If youre in the mood for Moes avoid this location.
I was at Moes Southwest Grill, Centereach on Fri Nov 29 at about 2:30pm. Perhaps that seems a bit over specific but during my visit I did notice the place was mostly clean (food prep area is spotless) but seriously understaffed.The Welcome to Moes was quickly overwhelmed by the What would you like? and we were handed off to a second staff member who then disappeared again when we were paying.So, perhaps, we just caught the establishment at the exact right but wrong moment.The meal portions are plentiful (theres no reason to leave hungry) though a little bland. Prices are very good considering the size of the portions.I do appreciate that the offerings at Moes are more likely to be fresher and not as processed as at nearby fast-food franchises.Parking to the south of the building is safest without a need to cross any large aisles.I will return though not for any reason other than location and simplicity over driving home to prepare my own lunch.
I had been to this location in Centereach about a year ago and has a poor experience. I ordered from the menu on the wall and the price I was rung up for was not the price on the wall menu. I brought it to the associates attention and I was told, “ It’s an old menu with old pricing and the pricing had changed”. I said the price on the wall is what I should be charged and I had them change it. So when a Local Flavor deal came up for $10 for $20 worth of food at this location, I bought it and figured I would give them a second chance. Mind you I had purchased this Local Flavor before for the Patchogue location and did not have a problem. I went with my husband and daughter on a Monday ( which I had done previously at the Patchogue location) and was told after ordering our food that we could not use the Local Flavor deal because there was a “Monday burrito” promotion. It existed in Patchogue when I went and they allowed the use of the the Local Flavor deal. Aggravated I paid the $23.00 for our food and asked why I was charged for queso dip since it is “Free Queso” day through Oct 4th. She said because it was “Monday Burrito” promotion day I had to pay for the queso. THEN we sat down to eat and there were many mini gnats flying around our food and our table. We could not sit anywhere else due to COVID restrictions as those seats were taken and the back door was open near one empty table but it smelled like the garbage dumpster. We ended up packing up our food and left! This is not somewhere I will frequent again because of the poor customer service and cleanliness issues!
My wife ordered a bowl with rice and chicken. She got terribly sick. Something must have been bad. I ordered a home wrecker and it was good. Although the ground beef looked like it had been our for a while. Staff was friendly and place looked clean. Will not be back due to my wife getting sick.
Moes has really gone downhill over the years. The ingredients used to be more flavorful. Now youre paying for an overpriced bowl of slop with the cheapest ingredients possibly. I had to throw out my meal, it was just so disgusting. For a few dollars more you can go down the road to CaboFresh, the food is 10x more flavorful with much better ingredients. Will not return to Moes.
Food is slightly better than Chipotle. Plus you get tortillas and guacamole for free if you want it.Ill keep coming back because the service was outstanding. The girl that took care of me was attentive and had a ton of energy. When the burrito broke on her, rather than wrapping it up like that, she gave me a new wrap. That alone will bring me back.
Best birthday party food weve ever had, was one quote from a parent at my sons party today at Crazy Gamer Dome in Selden, Long Island. We ordered Moes for lunch instead of pizza, and everyone LOVED it. Marcella showed on time and ready to go, set up everything for us with a huge smile. The food was perfect, the kids AND parents were so happy it made me thrilled to know I made the perfect choice. And there was so much food! I ordered a bit less than needed, all the kids ate, had seconds, AND the parents ate, and there was still food left over. I absolutely love this Moes location. Highly recommended! Weve been eating there for years and now had catering - and thrilled that we did. Highly recommended!
Really hate writing this because I used to love this location but this is the 3rd time theres a problem with my order when I get delivery. They always leave something out. Last time I put a note that I needed extra sour cream, I even called the store because I wasnt sure if theyd see the note when I ordered online... they gave me zero things of sour cream. This time it was the salsa. Its just annoying that I try to order online for convenience and it ends up being so inconvenient because I dont get what I ask for.
After a long day I decided to stop with my boyfriend and my son. Wat a great place. We do not eat beef but they do have these amazing bowls filled with WHAT YOU WANT!!!! We had black beans quinoa rice, brown rice and a huge array of items. Definetly worth a trip. I will be going back quite a bitz🙂
My Coworker and I actually went there last night for dinner... we’ve asked for two burritos Sadly the amount of beef and condiments they put was like if they were feeding a year old child. I will never visit again the Centereach location . $13 meal and we stayed hungry.
First day they re opened, nice ... it was cool. But been there 4 times since... Headaches every time. Just left, got over charged... then as empathy .. they gave me a free cup of soda. Eveytime i ask for double meat .... i pay for it. Doesnt happen though, skimpier and skimpier. Had a coupon for a free birthday burrito, still ended up having to pay $9. They all have attitudes. Honestly, i’ve spent enough money there. Will be going to Blue tortilla, from now on!
Rudeeeeee guy. Really bad customer service after i asked some simple questions if i can use Samsung pay and to try... which works on 95% of credit card tech. I didnt have my CC on me and i hate breaking cash but he kind of treated me like i wasnt gonna pay (like a thief) till i handed him my cash. My moes app wasnt working either and the guy didnt even ask if i wanted a receipt so i can scan my points. I asked for it after and he gave me a really annoyed response. I ate my food and now 15min later he never even bothered to try to hand me my receipt. Thats just bad business with no sales experience. Obviously after this terrible experience Im going to tip my locals next visit. The food here at this location wasnt that good.. maybe it was the guy who ruined it and left me feeling sour but i just wanted to leave asap and not dine in. They also gave me less chips than normal. Makes me truly appreciate my local moes, they treat me better and are kind. My local moes also gives me a respectable amount of chips.
Had a coupon for free queso. Wanted to redeem it, and I got a burrito that I asked to upgrade to a drink and queso included. But the cashier Ivys, unfortunately only redeemed my coupon and made me pay separately for my drink, even though i clearly asked for a meal. It wasnt until after i paid, i realized he didnt turn my burrito into a meal. (The free queso was for a friend, and I wanted one too) in the end I had to pay for another queso as a separate transaction, and I ended up paying more for my drink and queso separately than what I would have paid for a meal upgrade, which is what I asked for!! Poor customer service.
Great food and great service during a a rush. Welcome to moooooes 😁 can sound somber and melancholic at times, but imagine saying that everytime a cusyomer came in day in day out during a whole shift.. Much credit to the crews of these places. better than the bell and not enough cabos to compete.
Restaurant was dirty, food was stale, one of the salsas was labelled as there own but it was definitely one of the jarred brands. Slow service, employees just standing around staring at each other while the line continues to grow and the place gets messier.Queso is great tho! Killin it there.
Very bad portions and they try to rob you by speaking fast. All employees speak like they don’t know English properly and then they try to charge you more . A lady in front of me ordered a kids meal and since her kid was in the car the cashier said we can’t give this to you. Very rude staff. Never go back
Not sure what the exact portion size on the chicken they are actually selling here. But for an $11.00 bowl I recieved 1 measly spoonful of chicken which consisted of maybe 6 small pieces of chicken. Felt like they were rationing the food as if we were in WW2. Jokes on jokes
Very rude staff. Always have a problem everytime I go there. Not only are they rude they also skimp out when you ask for extra cheese or double meat. I ordered a bowl(12 oz) of queso once and they only filled it half way... what happened tonight put me over the edge. I ordered off of door dash, a stack and a cup of queso. When the driver dropped it off I was missing the cup of queso. So the driver offered to drive me there for free, making him lose money and for a pointless trip that could have been avoided if the workers cared about there job. When I walk in I speak to a guy with the name tag “Ivy’s” on it and I tell him what I am missing. In the rudest voice possible he says “ok... I don’t care”. And I say are you kidding me dude and he reply’s with again “yea I don’t care”. Another lady working there had to come over and help me get my missing product that I paid for!!! Not even a sorry for wasting me and the drivers time. Plus my food was cold by time I got back. Never again will I go to this establishment.
I have loved Moes for about 15 years - since my college days - and have always loved their food and (most) employees have been amazing. This past Sunday I placed an online order at the Centereach location for a quesadilla with black beans, grilled mushrooms, grilled onions, and pico de gallo, with sour cream on the side - unfortunately I had to request the sour cream again when I got there, and when I got home, I opened it up to find a plain cheese quesadilla. I contacted Moes Southwest Grill Long Island via Facebook Messenger, and within 2 DAYS they got all the information needed, and provided me a solution IMMEDIATELY. They were so professional and quick, and their food is always incredible. I will ALWAYS give my business to Moes!
Food was okay, but experience was pretty terrible. (1) The person who puts the tortilla wrap on the aluminum foil put it on the same side as the sharpie writing. (2) The person assembling the taco was clearly overwhelmed, and complaining of everything that is going wrong. (3) Most importantly, the final person to finish the assembly coughed on his hands and did not wash or glove up prior to placing the chips in the basket. And I thought Chipotle was a health hazard.
Total reviews rating 4
180 Reviews for Moes Southwest Grill 2023:
Review №1
2022-06-17Nice atmosphere, clean, and well staffed. Ive always had good experiences here. Free, all you can eat chips with every entree, and the price is good for what you get. Theres a soda machine with pretty much anything you could want, one of those touchscreen ones. If youre not that hungry, you can always order off the kids menu or just get chips. Very chill place to meet up with friends and talk, and staff are always friendly.
Review №2
2022-05-09There prices have gotten out of control. IGot a a steak bowl with a a little queso ontop maybe tops two table spoons.$14.79 with tax.No drink, If I got a drink it would be like $18.00for lunch, who could afford that.Everything is out of control because people pay it.
Review №3
2022-06-25Reliable food with good service. They were out of a bit the last few times, but it happens. I think they are better than Chipotle & Cabo Fresh!
Review №4
2021-09-06This was the most disgusting thing I’ve ever had. I don’t know what’s worse, the burnt cheese or the pure laziness of whoever decided this was acceptable for an online order rather then making one over. All I tasted was burnt cheese and this sent me straight to the bathroom. Never eating here againThis was on the night of 9/5
Review №5
2022-04-12Usually the food is great this time sons quasidilla wasnt cooked all the way kids burrito was smaller than usual
Review №6
2021-12-16This place has AMAZING food, was not burnt or cold, tasted amazing. And the staff was EXTREMELY friendly!!! I was being helped by a guy named I think Erik? And he was super sweet very professional and overall 10/10 would recommend. Also the place looked very clean so that’s another plus!!!
Review №7
2022-05-22The food is tasty on most days, but quality control is on the lacking side.
Review №8
2022-03-02Great place to eat with your family good food, staff are really nice too. I really recommend this place.
Review №9
2022-03-30Ive been there a couple times , Very nice place, friendly people 😊 GOOD FOOD
Review №10
2021-06-15This establishment is excellent. Have never had a problem at this location. The manager is super friendly and truly kind to all of the customers and the employees. The staff is good and friendly and would recommend this location. Clean and always got fresh rice, beans and meats. And cooked to near perfection on your specifications. Love this place!