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Mohawk Chevrolet in Ballston Spa
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Location on the map
Ballston Spa, Saratoga County, New York, US
Payments
Phone: +1 518-382-8836
Site: https://www.mohawkchevrolet.com/
Site: https://www.mohawkchevrolet.com/
Opening hours
- Monday:Closed
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Other Chevrolet dealer Nearby:
Comments (199)
Jake Lotano was amazing! He promised to help get me into a car as my lease was ending, and he did it in perfect timing. Everything seemed to line up just right except they didnt have the exact features I wanted in the car. He did some quick research to find out how we could get those features added. Now Ive got all that I need. Ill definitely refer friends to Jake, Jack, Travis and all those at Mohawk Chevy!
Best service and people Ive ever dealt with thank you Mike otoole was fantastic
The manager for the repair shop was amazing. Great guy. The rest of the staff was wonderful as well. Best experience at a dealership I have ever had.
Our father came to the life-stage that he realized that he couldnt drive anymore. Instead of attempting to sell his Impala ourselves, we decided to explore the local dealerships to see about their instant cash sales/purchasing programs. While I wont give specific dollar amounts we only had to go to two of the local chevy dealers to determine that Mohawk Chevrolet was the place to go. As the first dealership was very eager to buy Dads car for almost 20% less than what Mohawk Chevrolet offered. Once the decision was made, Tom Kenneally (Used Car Sales Manager) and his team, made the process seamless. Dad lives near the Utica area, and was worried that the process was going to take hours. Not so. Once we were at the dealership it was 30-45 minutes later that we were walking out. Ill add that 20 minutes of that time was small talking. Quick, seamless and pain-free. Lastly, I will state that the Haraden family has yet another winner. Stunning showroom. Professional employees. And wonderful people to deal with. THANK YOU!
Check in process is quick and easy. Waiting area is spacious and water coffee and donuts are available and there are other snacks and drinks available for purchase. They did a great job with the alignment on my car even with it being extra low. Will definitely recommend for people in the future.
Had a flashing check engine like and other warnings and car was running really rough. Got me in first thing the next day for diagnosis, identified the cause, and had it fixed and on my way by lunch. Really nice waiting area as well - the private room was very handy for me to get work done while waiting.
From the time we arrived until the time we got to drive off in our new vehicle purchase, everyone at Mohawk Chevrolet was just wonderful. James was very helpful and took the time to listen to us on what we were looking for in a vehicle and what we needed to fit into our budget. Josh helped with the financial aspect of it and was also very prompt to answer all of our many questions that we had without making us feel rushed. Kacey gave us a walkthrough of the many features of what our new vehicle had and was very pleasant as well with answering our questions. I highly recommend this Chevy dealership to anyone. Bravo! Keep up the great job, you definitely have lifetime customers here!
The employees at Mohawk Chevy were not only professional, but made my experience fun, entertaining and offered me a better deal for the vehicle I purchased, than expected! Nathan my Salesman, was very knowledgeable, patient and professional! Definitely going to be a great fit with the Mohawk family! I wish himself and Mohawk Chevy great success for many years to come. I definitely will be back to purchase again from this dealership!
Friendly, professional, and thorough work. Definitely recommend.
Although it was a very long day and a lot of waiting , everyone was very accommodating, friendly and professional. Customer service was great.
When I originally went into check to see what the problem was. They came back and told me that my front axle needed to be fixed and that the car was not drivable. I said that is the only vehicle I have and I use it for business. I said do you have a loaner I can have. They said no we do not have a loaner. I said then can you rent me a rental car and pay for it. They said no we cannot do that. And they also told me they were not going to release my car unlessI signed a waiver that if something happened it was my responsibility. I literally had to walk out to my car take the keys open the garage door manually and drive away. I was already running late for an appointment with my lawyer because the appointment had taken longer than they said and I was already two hours behind at $450 an hour . They literally tried to hold me hostage at the dealership
Poor communication and price gouging. I had a minor problem with ignition cylinder key way and being a Chevy dealer I thought theyd have the parts and so appointment was made for next week. Week in on their website progress tracker did not show anything being done and when I called they had not known about my car presence in the parking lot, so they rescheduled for next week. That week they had called me to let me know that the service would cost 1000$ as opposed to ~300$ and they did not know if the kit was even available. On top of such price i was renting a car costing me close to 2000$ which means that by the end of this minor issue I had incurred a bigger price tag than the car its self a 2004 impala. When looking at amazon I found incredibly cheap alternatives that anyone with a flat head screwdriver could install. By the end of the week I had called asking to cancel my car fix before the expected date which Im told was already cancelled. The next business day I went to pick up the car how ever it was already worked on and I had to pay; on top of what was done they quoted me another 3k for some non issues tore off my service sticker. Whats interesting is that my car was covered in snow indicating that it was not in the shop since last snowstorm... that is a week before I came to pick it up. Im confident in my cars health and I will never take it to a mechanic unless they are my friends, that i have many!
Simply put, our experience with the entire team at Mohawk Chevrolet was overwhelmingly positive. The Mohawk team is clearly motivated to deliver each interaction in a professional, courteous, and customer-first fashion...all while having some FUN in doing so. I have been a Mohawk customer for several vehicles now...not only will keep going back, but would recommend this team to ANYONE with vehicle needs. Jessica DiTrapano was an excellent salesperson. Thank you, Mohawk!
Will in sales in hands down the best salesman in the area. He went above and beyond for my fiancé Connor to get him into a new truck! He is very reasonable and very personable and is sensitive to the struggles people are dealing with during this time. He went above and beyond finding the perfect truck for him. Got it delivered in a reasonable time and helped with the price. Getting him to where he is comfortable for a monthly payment. I highly recommend working with Will. You will not be disappointed ! Hands down best dealership around!
Well we are a little disappointed with the service that we received. My vehicle has been serviced from last August. It looks like every time that they serviced my vehicle it was another part for the A/C unit. Well as we all know we dont need A/C in the winter months. So to my surprise I put the A/C on the other day and guess what it didnt work. Just some cool air. So back we go to your service department and there excuse is it another part for the A/C unit. I personally think that your service department missed this new part some where between August and now. Now that my vehicle is out of the factory warranty. We just purchased a new 2022 Equinox from Mohawk Chevrolet. We were looking for your business to help us out with this problem.
Had an amazing experience at Mohawk Chevy! Andreana was so helpful & so responsive. As a first time car buyer I had no idea about a lot of things that went into buying a car and she was so kind & made things so easy for me. Highly recommend going through Andreana at Mohawk Chevy to buy your vehicle!
Dropped the car off the night before, drop box is easy to use & understand.Service advisor called the next morning while he was writing up the work order to make sure all our needs were discussed & addressed.Car was ready when promised!Excellent experience with Mohawk Chevrolet & our service advisor Dom Vitti!
Efficient, friendly, quality service. The whole service process is very well organized.
Blaine was the most professional technician I have ever encountered in years. Thank you for going above and beyond to make sure my 2017 Equinox is was in tip top running condition during a very busy week.
Jessica was amazing! She worked for my car sale! Her personality is wonderful her energy I want to bottle it! I went to see what I could get for my car with NO intentions of buying NEW, she started with a just take a look see and talk to me sort of spin and a week later I drove off your lot with a brand new 2022 equinox! The color I wanted and everything! I cannot say enought about her ! I had Judd a few years ago and I thought no one could beat him! Cudos to her for selling me a NEW car as I was so against it! hahaha
Mohawk Chevrolet is the ultimate best. Absolutely putting the customer first! I am in love with my new Blazer. The Service Manager Steven Duncan was so sweet and knowledgeable.100% recommend ⭐️⭐️⭐️⭐️⭐️
Super friendly and great atmosphere to wait in while your car gets worked on.
Amazing car buying experience with Joe Tanski. He is super passionate about corvettes and really knows what he is talking about. Recommend dealing with Joe if your are looking to buy a new car.
My customer service helper, Ms. St. Louis, was extremely business like, professional, and represented her position excellently. Her coworkers were loud and obnoxious. Several customers had very negative experience and the reps just made jokes and acted like they didnt care. The customers also had very long waits they didnt expect or no help at all. I understood because my 2 hour appointment took six hours! I honestly could never recommend anyone to use the shop. This is after buying 2 vehicles the previous month. Much needs to be corrected!
Absolutely love my new car. Nate was our salesman and was fantastic. Would definitely recommend this place to family and friends!
Worst service appointment Ive had in 24 years. Service manager confirmed symptoms and then they basically parked it, called me an hour later and said everything is fine. Tried telling me it was in off road mode which was probably causing poor driving conditions. Well on the new tahoes everytime you shutoff the vehicle and restart it, it defaults to normal mode. So does that mean theres a software error?? No indication on the frame that it was on a lift. Do yourself a favor and save the headache and find a more reputable service depart. I know the pandemic has forced the hiring of incompetent workers but this from my experience is the crowning jewel of incompetentency. Well done Mohawk, well done!
Excellent service! The service department will always be upfront and honest about the cost and repair times. They get the job done fast and well.
Jess along with everyone else were a pleasure to meet and helpful in every way.
Everyone was great and made me feel comfortable and met and exceeded my expectations.
We, my Wife and I, loved it We went there to see s car for our Daughter. The salesman was very helpful (not pushy or rude) and told us about the car and we bought it
I had a great experience buying my first Camaro from the friendly staff at Mohawk Chevrolet. They made it easy and painless to purchase a vehicle. My Salesperson Andreana made my boys and I feel at home through the process. I would definitely recommend them if you are looking for a vehicle.
I had my car in for an oil change, tire rotation and inspection. I never received my inspection receipt. Also, car wash was down, and I still had a complimentary wash coming. They did say they would honor that next time I was in the area. 6 months ago, I also never got my complimentary car wash either.
As always it was a pleasant experience having my Tahoe serviced at your dealership. Mr. Rivers Is very professional and a pleasure to work with.
No surprises…performed work quickly and professionally. Will go back again.
Talk about embarrassing! We came in with cash in hand to purchase a new truck, and our sales rep. Andreana Bannon was unpleasant to say at the least. She said there was NO room to negotiate. She left us unattended for close to an hour, and when she retuerned with her laptop, it was adorned with a JUUL vape charger! Rude and unprofessional. Do yourself a favor and go somewhere more professional.
Very nice pepole , kept me informed. Only thing was I needed windshield replaced and was told ya all dont do that in house. Even when its a new truck I bought from you. Had to take my business elsewhere.
Not impressed with this dealership. I turned in my lease and for days later I received emails and phone calls asking for my vehicle. Apparently one hand doesn’t know what the other is doing. Was less than happy with the service department ordered window guards and they were broken nobody ever opened the box to even make sure they were right let alone not broken. They did come to my home and install them as I was NOT coming back Would not recommend this place.
I was pleasantly surprised how Mohawk Chevy Service folks took my Colorados stearing issue. Youve won me over. My son and I will be going to you for all our Chevy needs.
Great customer service. Amazing detail work on delivery. Honest pricing. Brand new, clean dealership. Highly recommend.
I called and made an appointment for a recall. They told me it’s going be 2 hours and it finished in one hour which I’m impressed with everything. Everything went smooth.
STAY AWAY FROM MOHAWK CHEVROLETRecently I had a very bad experience at Mohawk Chevrolet in Malta, NY. In September 2021, I finalized a deal to buy a new Chevy Colorado and trade in my Chevy Silverado. They said they would give me $12,000 for my Silverado as a trade-in. I signed paperwork, gave them a $500 deposit in good faith, and we shook hands. Took six months for the new truck to arrive in Malta (not their fault). They then informed me my trade-in value was now $7000, a drop of $5000. Kelly Blue Book had the trade-in value at $12,800, a drop in value of $500 over that time period, not $5000. Carvana and the local auto repair shop both said the Silverado was worth more than $12,000.I believed this happened to me either because someone else wanted the new truck and was willing to pay more for it than me or they thought I might be stupid enough to take $7000. No other dealership had a Colorado the way I wanted it and I couldn’t wait another six months. Had to come up with cash for the full purchase price and pay the extra sales tax because I no longer had a trade-in. I feel what they did to me was absolutely shameful, dishonest. My advice to you is stay as far away from Mohawk Chevrolet as possible. Their motto is: “We go out of our way to please you”. I think they should change that to: “We go out of our way to _____ you”. I think, by now, you can guess which word I would use there.
Awesome first time experience. Great customer service ... Dominick, James Service identified problem and fixed, however I do feel you should speak to customer before any additional work is performed. Thank you
Thank you Andreana for making my car buying experience at Mohawk Chevrolet so smooth and easy! I highly recommend Andreana if you are looking to purchase or lease a vehicle!
The whole experience from start to finish was horrendous. I dealt with inexperienced sales staff and incompetent managers. It took six attempts to the dealership to complete the purchase. Whilst I was trying to air my grievances, there is a nerf gun fight going on amongst the staff including the General Sales Manager. The purchase took 3.5 hours to complete due to the truck not being ready as they stipulated for me to check it over before agreeing to the purchase. I was never given that opportunity to look over the truck - albeit the staff seemed to assume I was driving the truck home that very night, as stated they would meet their monthly targets if I did. I wasnt shown how to navigate the software in the new truck, yet I was expected to answer a phone call on my way home when they had forgotten to take my payment!After various negotiations the General Manager got involved which yet again resulted in further delays as he got the accessories order wrong, and the wrong parts were installed on my truck! This review only actually covers a fraction of what went on during my six trips. I do not wish to receive a generic response to this review suggesting I speak to the General Manager as all the previous reviews have received, this is simply to warn future buyers if they expect great customer service to go elsewhere!
Just wanted to give a friendly review. Mike the used car Representative was very friendly. He was very accommodating and had all of the paper work ready and in a matter of 15 minutes we were done and already out the door. I would purchase a car from Mohawk Chevy because of the service they provided. Non pushy and very friendly.
I have to say Mohawk Chevrolet was the best experience I have ever had in my life with service they went above and beyond their scope to make sure the number one thing that customer satisfaction comes first it’s not about the price it’s not about the time it’s about the customer and they prove that to me Day in and day outWe own a plumbing and mechanical company and our job is service priority based for the customer I learned a very important lesson from them and servicing the customer to complete satisfaction the customer must come first thank you Mohawk Chevrolet for the quality service that you showed me
What an amazing experience! Its close to 10 years since I bought my last car, but the staff at Mohawk Chevrolet made it easy. I drove away in my new Tahoe knowing all the bells and whistles and feeling confident that I have a team at my fingertips, if I had any questions or concerns. Thank you, Mohawk Chevrolet for making my Tahoe dreams come true!
The salesman wasn’t very knowledgeable of their own new vehicles. Salesman training must be just on how to blow sunshine up customers a$$e$ and scamming them.
Brought my silverado 1500 in for transmissions issues with a third party warranty. Alyssa C. Was super helpful. She dealt with my third party warranty and their warranty company for their failed parts. Alyssa and the team at mohawk chevy service department were very honest and thorough. With a quick turnaround time and excellent service I will be bringing my truck back to them. Nic NJ
Fantastic experience working with Jessica, Jack and Jerry. From the test drive to purchase the communication and assistance was top notch. Will be back to get another vehicle.
Every time I pull into to Mohawk Chevy I know Ill be treated with respect and greeted by a friendly face. This trip was as great as all the others. Totally refreshing!
Absolute joke of a dealership. Brought my 2018 camaro in for power steering problem. They told me my radar detector was causing the cars electrical system to malfunction and charged me $160. They proceeded to reach out and tell me my car was in short supply and they’d like to purchase it being it’s a low mileage pre-owned. They made me wait for 30 minutes while the salesman and the rest of the building went upstairs to celebrate a birthday knowing i left work on lunch break to deal with this issue. He came back and had smart comments and was beyond useless in finding another vehicle. After needing to leave from him wasting time. He calls me hours later to offer me $32,000 for my 2018 fully loaded Camaro 2SS with the 1LE package. Complete lowball. Felt insulted right away. The reason their building is so nice is because of all the money they make ripping people off. That isn’t even close to a fair offer after THEM coming to ME wanting to buy it. Will NOT do business with them anymore. Going Ford next round. At least Ford rolls out the red carpet for their customers which i will soon be.
It was an easy and friendly drop off. The vehicle recall part installation was handled in the amount of time promised, and pickup was quick. Well done.
Jake Lotano at Mohawk is the epitome of Customer Service and Product Knowledge. I truly appreciated everything he did getting me into the exact new Silverado I wanted. Whether you know what you want or not, go see Jake at Mohawk. He will make sure you leave with the perfect vehicle for you.
I purchased a certified preowned vehicle on Wednesday 5/25 and agreed to take delivery on Saturday 5/28. I called and emailed on Friday 5/27 to confirm that the vehicle was ready to go at my appointment time on Saturday. I arrived at my 11AM appointment time and had to wait an hour to speak to the finance manager and was then told the vehicle had not been detailed and was not ready yet. The vehicle wasnt ready until 2:30PM, 3 and half hours of sitting around waiting, even though I was told it was ready the day before.
Well I got charged $200 2 times in a row the same day for the same service what a scam would not recommend to get service done tried selling me over $800 in parts wheelbearing , sensor, plug just for moisture in a plug. I blew water out and works perfect.
I highly recommend coming to Mohawk Chevrolet. They have outstanding customer service and the service department did a great job. I really apprecated the kindness and the apprecatrion of us being a customer here. Thank you guys so muich again!
I walked into the dealership with no real intention to buy. I just had questions about financing and inventory. Will Sanigular saw me wandering in the showroom, greeted me and asked me how he could help. Full disclosure, I hate car shopping in dealerships. But Will was calm and patient, asked me some qualifying questions and did not pressure me in any way. After giving me the information I needed. HE selected a vehicle for me because I had no idea what I was looking for. On the test drive, he made me aware of the inventory challenges due to the pandemic. Me, being a real estate agent myself, could see how the pandemic affected so many industries in a negative and positive way. He was knowledgeable about the process and spoke to the right people to get me satisfactory answers about my potential trade and budget. After getting all my information for financing and introducing me to Rob Newton, who was also very professional and knowledgeable, I left for the weekend, actually eager to hear something from the dealership by Monday. Will & Rob called me on Monday to let me know that I was approved and that I could pick up my car THAT afternoon!! Needless to say, I was pleased with the process and found it easier than past experiences. Will has the perfect temperament for that profession. He makes people feel at ease and makes them feel as if they have control and not the dealership.Funny side story. Being the new proud owner of a New-to-me low mileage 2013 Dodge Ram, I decided to post it on Facebook. A friend inboxed me and asked me, did you get that at Mohawk Chevrolet? I told them I did. She asked if I loved it and I told her yes. She said, That was my husbands truck. He traded it in for a new Silverado at Mohawk! Small world. Were so happy that this truck went to a good person that we like. It was my husbands baby!. And she proceeded to tell me all the care and love that he gave it. I can tell. The truck is mint! So now the truck remains in Ballston Spa since its birth.Thanks. Give Will and Rob my regards.
Great service, great facilities, if you need work done on your car, it would be the best decision you ever made if you go here. Honest and great people!
Never going anywhere else to get my car fixed…I had a check engine light on my 2020 Chevy sonic thought nothing was really wrong then I worked with Melisa and found out the turbo went in my car it took a little bit longer then expected…just got my car delivered to my house…it’s sparkling clean/fixed…5 stars this really made such pain so much easier thank you 😊
1st time buying a vehicle remotely!!! Justin L. and the team (Samantha & Melissa) were awesome to work with. Drove approximately 3 hours to complete the sale and pick up the truck. Very fair on the trade in value and they worked to ensure everything was 100% before making the drive. Highly recommend working with Justin L.!
Mohawk Chevrolet made buying a car so easy! Jude was so patient with me while I figured out which car I liked the best. He was extremely knowledgeable and pleasant. A year after initially going to check out vehicles, Jude remembered who I was and helped me find the perfect car. Everyone at Mohawk is so nice and you won’t be standing long before someone comes to help you and try and find what works best for me. They nurture relationships with their clients which makes it so pleasant to buy a vehicle from them. Their business is a well oiled machine and from being dog friendly to having a very relaxing waiting room, you will be well taken care of. 10 out of 10 the best experience car shopping and buying so far. I even got to test drive one of my dream vehicles in the process.
Support and service is excellent for everything and the follow up to assure your satisfied is so appreciated.
Oil change and NY state inspection $160.Was not expecting that price. It was $60 more than last time
Josh and Steve in the service department were great. Got me in quickly to resolve an issue, kept in contact, and had me back on the road in no time.
I dropped my vehicle off in the morning for an oil change and tire rotation. I was told it would be done around noon. I called at 1:30 as I hadn’t heard back from the dealership. They said I would receive a call from the service department soon. I waited two hours and called again at 3:30. They transferred me around several times then I got a call from my service advisor while I was on hold. He said my vehicle will be done shortly and I can head over to the dealership. He ran the vehicle through the wash for me at the end, but it seemed like a long time for fairly routine service in my opinion. Everything else was ok.
Employees are very helpful,friendly and pleasant.
Excellent service from start to finish! Comfortable dealership with happy employees is a massive plus! Keep up the amazing work!
I have purchased two cars from this dealership and was looking to get a third but I definitely wont now. After dropping my car off for service, I went into the showroom to see about trading in two cars and ordering a new Camaro. I was confronted by James Elbrecht. He answered a few questions and was showing me the used Camaro that was in the showroom. I told him that I didnt want a used car and I wanted to order a new one but he kept pushing the used car. After he came back to me with pricing on a new one, he said we need to add $5,000 of dealership markup onto the price of your new car. I was astounded. Do you seriously want me to just throw away $5,000 dollars? I guess Mohawk Chevy could care less if youve purchased cars from them before. I told him thanks for the info and I walked out. If James would have said Well order you a new Camaro for MSRP I would have said absolutely. I wont buy any more cars through this place ever again.
My husband I just just purchased our 2018 Tahoe with WILL. He made us feel very comfortable and not under pressure. We had a small issue with the Tahoe and it is being fixed very timely. We had a great easy transaction and were out the door. We will be back. Thanks WILL
I had a remarkable experience with Mark. I came in with an idea of what I was looking for and he made finding me the right vehicle a breeze. I would highly recommend asking for Mark if you’re in the market to buy a new vehicle! It was a very enjoyable experience overall and I will be back for future purchases!
Very fast and friendly service. Beautiful new building!
I went to a few dealers in the area and the customer service experience was by far the best I have encountered at Mohawk Chevrolet. I worked with Jack Marsh who was very friendly, knowledgeable, not pushy but definitely open to working with me. Chris, the manager was great as well. I truly felt like they wanted to earn my business and would make sure that my needs were met. I would highly recommend! :)
Very good service, great friendly staff, professional & skilled technicians.
I worked with Mark C, and he was a pleasure to do business with. He made the car buying experience so easy and exciting for me and my family. No pressure whatsoever, very knowledgable and professional at what he does. I highly recommend going to Mohawk Chevrolet and requesting Mark C. if you are in the market for a new car.
Mark was a great help when I was looking to purchase a new vehicle. He was able to answer any questions I had with great detail. I am very excited to drive off the lot in my new vehicle thanks to him. If you are looking to purchase a new vehicle, ask for Mark!
Very happy with my new truck
Sourced my tires in 12 hours and had them mounted the next day. Professional and fair.
Made an appointment for 8 am Wednesday.( our 2nd appointment for same issue they could not fix 1st time) Dropped car off at 8 and was asked if I was going to wait, I said no that I was going to my office right around the corner. I work 1/2 day on Wednesdays. His immediate Response was “ so you’ll pick it up @ 2-3!!” I said NO, I work till noon and would like to pick up then. I called at 12:15 and was told it was just going in- they were real busy!!! I was called at 2 and told it would be done in 20-30 min. I got there at 2:30 and finally got my car at 4!!! I thought if you made an appointment at 8 they would start working on your car right away!? How did all that business happen before my 8 am appointment?? Never going back…Ever!
I cannot even begin to say enough about the amazing team at Mohawk Chevrolet! They had the exact vehicle I was looking for and the entire process from booking the test drive, handling all of the paperwork and details of sale, setting up the pick up, trading in my car and getting warranty information was smooth, seamless and simple! The salesman I worked with, Jack, was incredible! He was very knowledgeable, friendly, kind and helpful at every turn. I also had the immense pleasure of working with James, who helped me switch over my insurance and get my new vehicle set up with phone connection and went over all of the details and electronic features of the vehicle as well as Josh, the finance manager who was very helpful, funny, personable, down to earth and explained everything in detail and made the entire purchase and warrantee discussion easy to understand. I would recommend them over and over and I will absolutely be returning to them for all service and future sales needs. If you dont go to Mohawk Chevrolet, you are not getting the best deal, friendly treatment or the same top of the line customer service, guaranteed.
Faster vice! Provisional curtious
I made an appt a week in advance. When I arrived the personnel did not know I was coming and I had to give all my info again. I have a fleet vehicle and asked to have my tires changed, look into a sluggish side view mirror motor, and a recall. The rep told me he would contact my fleet company about the tires and never did. I had specifically asked him to try calling and to call me if it was denied. Instead he just lied and told me that my fleet company denied the request. This was verified after I called my fleet company and they said they never got a request for tires. They told me they couldn’t replicate the mirror problem so they couldn’t fix it, instead they blew air in the switch (has nothing to do with the motor being sluggish). The mirror got stuck again when I got in my truck. They at-least checked that a bolt was tight as part of the recall. All of this allegedly took 5 hours. I have had problems with their malarkey before and made the mistake of giving them another shot. I will never go here again.
Excellent service, quick oil change, not a long wait like the others.
Everyone was very friendly and helpful. The service was quick!
Very happy with location. Our experience buying a new car was not stressful. Everyone was very professional.
I would not recommend this dealership to anyone. I had a scheduled appointment to test drive a vehicle today. I drove over 65 miles to get to my appointment just to have them tell me a staff member of theirs is currently driving the vehicle I had a scheduled appointment for the vehicle I came to test drive and purchase. Here’s the kicker they would “call me in a few days to let me know if that person took it or not”. Such a joke, I’m not laughing.The vehicle I had an appointment for. Complete a waste of time.
Joshua the service writer was very helpful. Had to call next day(Tues)do to a problem with repair done on Mon. Joshua sent a tow truck wright away and called me as soon as car was repair was corrected. I picked up car Tues night and was help right away. So far so good.
Got my 2021 Chevy Blazer from Andreana! She was super easy to work with and did almost the entire process virtually! Spent less than an hour in the dealership. It was a great experience!
Great experience from start to finish, the whole team worked very hard to close the deal. Thank you Andreana Bannon for making this happen. You’re the best!
Stock: CUP2891 2020 white suburban.My son owned that car and it spent 6 weeks in the garage. Nothing but problems from the morning after delivery. Mohawk Chevrolet bought the car back. I just looked at the car fax. What a joke! It doesn’t list all the things that went wrong with it or repeatedly went wrong with it. Don’t trust car fax! Buyer beware! It’s a lemon 🍋
This was one of the best experience that I have had in buying a car or truck. Matt was my salesman and he was very knowledgeable and honest, He listened to what I wanted and got it for me without trying to sell me one that was on the lot. The Management team of Katie & Roger were 5 STAR!!!!! Everyone I dealt with at MOHAWK CHEVROLET was 5 STAR and If you are ever in the the market to buy a new Chevrolet or a used Truck or Car you would be CRAZY not to go to Mohawk Chevrolet!!!!Jeffrey W Smith
Went in looking to purchase a used Bolt EV. When I arrived, I was told to ask for a salesperson by name, but no one was there to greet me. After a couple minutes, a salesperson came over to help. I told them who I was supposed to ask for and they waved me away and said they could take care of me. For what its worth, this was fine with me. As they were taking my info, a manager came over and chided the salesperson for undercutting whomever was supposed to be working with me. It was pretty awkward to sit there while my salesman got scolded. 5 minutes later, the manager came back to re-iterate that the salesman had undercut the process and it was even more awkward. The person who was apparently supposed to meet us appeared from the break room at this point.I test drove the car and everything seemed good. I was ready to buy at the right price, but they did have it listed a couple thousand higher than KBB and a competing dealer. They had to re-take my info because while I was test driving they had confused me with another customer. The sales guy wrote me up at the high list price and I asked them if they could do better on the price. He went back to the office and came back with the same price, and some different monthly payment options. I showed him the competing listing for the same car because he didnt believe I had a better price. He went back for a second time and returned with a sales manager who again showed me the same price, and slightly different financing options. At that point I left. In total I was there for an hour, and spent 30 minutes patiently but firmly telling them that I was not interested at the price.Personally, I think that the office was trying to punk the sales guy for stealing a deal from a coworker. Being rudely interrupted twice by a manager when I was in the middle of potentially buying a car, getting the name mixed up halfway through in the computer system, and not making any concession on price or even offering a maintenance package. Its really like they didnt want me to buy the car and were just wasting my time. I would never go back to this dealership where their internal sales process takes priority over customer experience.
I have only been for the service as I got my Chevy @ Mohawk Honda oddly enough. But they are both really helpful at both locations!
I recently purchased a 2500 HD and dealt with Andreana. The process was extremely smooth and Andreana was great to deal with. I would highly recommend her.
My contact person at Mohawk was not only very kind and pleasant, he ended up finding out that the service that I needed was covered by a warranty. I was beyond pleased, thank you so much!!
On the sales end I had a good experience with Matt and the manager Roger was also really helpful with an issue that came up and was extremely good to me and my wife. Once the Silverado EV is for sale we will very likely come back and do business with them. On the service end, just really wanted to shout out Mohawk Chevrolet for doing a great job. Alyssa and her techs recently fixed a Shift-to-park error issue on my Chevy Volt when I had a few instances with no fuss about warranty or TSB debates which seems to be a common issue on forums or owner groups with dealer They also fixed 2 wheel bearings (suspected I had one but no idea both were going) while another Chevy dealer in Albany had told me the bearings were tight, no issue, and said my wheels weren’t whirring and were just out of round. I actually had such a good experience I let fleet know at my employer for our silverados and express vans.
Very efficient, very friendly. My go to dealership when Im in NY.
Just purchased a brand new trail boss from Andreana everything went perfect she went above and beyond to get what I wanted for my trade in and what I was looking to pay monthly for my new truck...Highly Recommend Mohawk Chevy over any local Chevy Dealers
Mark was a delight to work with! He knows his stuff and made the decision making process simple. Guys a sharp!
Generally good support and timing to accomplish my objective to purchase a new car. Some delays due to waiting for paperwork and several customers to be assisted by sales and management personnel. Overall pleased - Perfect would be if i was the only customer.
Service Department is terrible!!!! Go anyplace but here!!!
Everyone at Mohawk Chevrolet made the process of getting my very first pickup truck really easy! They kept in contact with me the entire time with every update!
Mohawk Chevrolet gave me a great deal on my trade in. I was able to order the Tahoe I wanted and my salesman Matt Marcil kept me in the loop as I awaited the arrival of my new vehicle. The whole deal was seamless and fast. From sales to financing everyone was friendly. Don’t think I could ask for anything more.
Went into Mohawk looking for a new car. Had the pleasure of meeting Jack Marsh. He took the time to go over every option and feature of the vehicle I was interested in. Love my new Chevy Volt.
Awesome Service Department!!! Everyone was very professional and courteous. My car was done in a timely manner. I would highly recommend them for your service needs.
My experience there was very positive. My sales person, Justin, was awesome. Definitely recommend.
Get it in writing,, cant seem to be able to get a hold of anyone after you leave the dealership, definitely not what I thought from the family of dealerships
Had a 1:00 pm inspection appointment scheduled for my car and waited an hour and a half for it to be completed. My car is only a year old so there is no reason this shouldn’t have been done in 30 mins or less. I will never go back to this dealership again.
Since I bought my car a year ago, the service department at Mohawk has been so helpful. They listen to my problems and do the best they can to solve the issues. This week, I brought my car in for an inspection and issue with my radio. The work was done quickly and Don McLennon told me he would call and let me know what was going on with my car by 1:00 pm and he did. Furthermore, he explained the whole software update issue with my radio so I could understand what was going on with the issues I was having. Everyone was very helpful and accommodating each time Ive taken my car in for service.
Excellent customer service. Quality of service was okay. Took quite a while to perform, but expected. Setup for 45,000 mile service. Left with a pretty stiff bill wasn’t expecting but willing to pay to keep my car in top shape. Transmission fluid change, brake fluid change, alignment, and rotation.Tire sensor relearn was not completed. Will have to perform on my own since I won’t have the time to return. All and all, good service and consistent documentation to keep precise service records. Will continue to service my vehicle with Mohawk Chevrolet, but do look very forward to the opening of the malta location.
Total reviews rating 4.2
199 Reviews for Mohawk Chevrolet 2023:
Review №1
2022-06-23Mark was helpful and attentive while completing the purchase of my 22 Tahoe. He worked with me to get a trade-in-value for my Civic with which I was happy. Jack Marsh also clearly explained and extended warranties and their value. I would certainly return to Mohawk to buy a vehicle in the future.
Review №2
2022-06-27Friendly atmosphere. Service staff took the time to show me around the facility. Complimentary beverages and donuts a nice touch. Service completed timely and left with a washed car. Will be back for next service.
Review №3
2022-06-11Got an appointment super fast for my car that wasn’t running properly. Greg got me in quick and called me with an estimate and explained what was going on. Something happened and they had to keep my car overnight so Greg supplied me with a rental truck for the night - they then had my car done before 10am the next morning. One of the best experiences I’ve had with a dealership ever! Thanks again Greg and Mohawk Chevy of Ballston Spa
Review №4
2022-07-01Excellent customer service and attention to details. Amazing experience for a first time visit, look forward to next time. Everything and anything you can think of the provide.
Review №5
2022-06-27People were super courteous and service manager took the time to give me a tour of a spectacular facility. I had concerns and he addressed them promptly
Review №6
2022-05-26We loved dealing with Jess. She wasnt pushy and she was just super real with us. She even reached out to let us know that this SUV was in stock, and we were able to go right over to check it out. We love our new SUV, its perfect for our family. Thanks so much!
Review №7
2022-06-03Service department,Very helpful, and honest. I went to a Monroe for an inspection. My bad. I came up here inspection passed, and didnt need breaks rotors replaced. I will definitely drive 35 minutes to get here again before the 1 mile to Glenmont Monroe. Thank you Mohawk Chevy job well done!!!
Review №8
2022-06-11Did a Kelley Blue Book instant cash offer. Went to two other dealers because they were closer before I came to Mohawk. Big mistake on my part! The other dealers told me they would meet or exceed the KBB offer then when I got there their actual offer was 4k to 5k less! Thankfully Marc and I connected. After sending a few pictures and a phone call he made an offer that was right where I needed it to be and when I brought the car in it stayed the same unlike the other dealers. If your trying to sell your car, go to Mohawk Chevrolet and see Mark! Also, the facility is beautiful and the selling paperwork/process was quick and painless! Not to mention, he even offered us a ride home and we live 40 minutes away!
Review №9
2022-06-28Mohawk Chevy was really amazing, My car salesman Dax was very patient and knew the Situation I was in, knowing there could be a chance i could not afford a purchase. he took his time and worked with me and they offered me 5500 hundred for my car that wasnt drivable and did not see it either.. they gave me new tires and fog lights on the 2019 Kia as well. Every one who was part of this process was not only great to work with but patient with me and willing to see it through.. Thanks again and a personal Thanks to Dax.. if you are looking to buy and see something you like here. just go. you will not regret it.
Review №10
2022-06-15Jonathan was my salesperson and did an outstanding job. Robert was the manager and he was excellent as well. I’m very thankful and appreciate the professionalism.Love my truck!!