Monro Auto Service and Tire Centers in Auburn

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Phone: +1 315-288-3291
Opening hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–5PM
  • Sunday:9AM–5PM
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Total reviews rating 4.5

85 Reviews for Monro Auto Service and Tire Centers 2023:

Review №1


Great customer service! Andrew qand his entire team were amazing. My car was ready a half a day ahead of schedule. if you need work done on your vehicle this is the place to come! Had tie rods and ball joints. Great job

Review №2


Andrew at the Auburn, NY store was very courteous and helpful. He explained what issues my car had and what I may need in the future. My car was fixed in a very timely manner. I also noticed how kind he was with other customers that came in which shows great customer service.

Review №3


I always have a great experience at Monro in Auburn, NY. Andrew (front desk) is friendly, fun, and up front with me on what needs to be done, how much it will cost, and any service/pricing/warranty options that are available to me. The work done is always top notch and I highly recommend going there for quality service by mechanics without any shady performances or work. My preferred place to have my car worked on!

Review №4


We ran into car trouble when our coolant reservoir burst. The 2 men working here were the only willing people to stop what they were doing, take a look at what the problem was and suggest a temporary fix until we could reach a Nissan dealer for a dealership related issue. They even helped seal our reservoir and refill our antifreeze. I would recommend as first time customers that are not based in Auburn, as they are such helpful and reliable people. Gave SO many helpful suggestions and were ready to answer any questions or concerns we had. Come to Monro if you need patient and understanding employees. They’re not here for a quick money grab and won’t make you feel rushed.

Review №5


Great shop ! The store manager Andrew did a awesome job getting me right in and out at a awesome price. No nonsense NYSI and 2 tires mounted and balanced and a free multi point inspection. Will definitely be back !Thanks Monro and Andrew !

Review №6


Andrew and Jessie were awesome. I am a return customer, have been for many years, this time I took my car to Monro on 2 different occassions, 1st for brakes, 2nd for inspection, as always very professional, polite, and friendly.

Review №7


I had a previous bad experience there a few years ago so I hesitated returning . The gentleman working was very helpful, onset and accommodating to my emergent situation . Great experience ! Kudos to him - should be recognized for excellence customer service .Joanne Burcroff

Review №8


Very quick and took time to advice should consider new battery before cold weather and tires would probably be changed next year (I only drive in 6 months)

Review №9


I purchased my car from a dealer and it was problems from day one. I brought it to the dealer 3 times, who over the course of the 2 months Ive had it in for repairs for 5 weeks. I get it back after the third attempt and about an hour away from my home in Rochester, the Check Engine Light started flashing due to both driver-side cylinders misfiring. I cant stress just enough how lucky I was to have been towed to this place.The moment I got there, Austin and Richard were super kind, understanding, and accommodating. They listened to my tired and frustrated explanation of how screwed Id been, and went through the options I had available to me. They listened to what I suspected and took my ideas seriously.I had to leave my car there since then, and have spoken with them several times since. Theyve continued to be understanding, and were looking out for my best interests. They knew that given the likely cause, itd save all of us time and money and effort for me to have my car towed to a nearby dealer. They recommended dealers and towing companies nearby which made me not have to search. On top of all of this, they decided not to charge me for the diagnostic they did.These are the type of people who make a terrible, long, and tiring day better. The moment you talk with them you know theyre looking out for you, and not just trying to take your money or take advantage of you. I would absolutely go here again.

Review №10


Was recommended to by my brother and did not disappoint. Very nice and helpful folks. Went in to flush out coolant and were able to find any leaks that I had, describe and show them to me. A bit busy, so make sure to make an appointment a couple days ahead of time.

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