Monro Auto Service and Tire Centers in Avon

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Phone: +1 585-358-4195
Opening hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–5PM
  • Sunday:9AM–5PM
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Total reviews rating 4.4

136 Reviews for Monro Auto Service and Tire Centers 2023:

Review №1


Five stars normally, one star today.We have gone to Monro in Avon for over 20 years. We have always been happy. Except for today. My car needs a new exhaust. Took it in on Memorial Day. Obviously parts stores are closed but I did get a diagnosis. Tom, the manager, called me Tuesday to say if I could bring my car in they could get it done before closing. I couldnt bring it in, but he said to bring it in today. I took off work early so I could bring it in. Tom was off, but there was an assistant manager who was gruff and complained about his job and how s*** happens if he takes a day off. The parts had NOT been ordered. The price on the computer screen was 140 dollars more than the price I was quoted yesterday, The parts people said it would take a WEEK to get them in. I have a noisy car that I was told would be fixed today, but now I get to wait another week. I asked for a resolution, and was told that well, he could order the parts if I wanted. If I wanted. He did try to call Tom but no answer. But he didnt leave a message either. I left the shop very puzzled and discouraged.I called corporate and was equally as frustrated with their response. The woman I spoke to seemed distracted by all the noise of her loud coworkers in the background. She did contact the shop for me, and I was told that, well, the parts were ordered today and theyd take a week. I responded by telling her I wanted to know why I was told to bring my car in today, only to be told the parts arent there. No real answer. She said she would bring my case to the District Manager, Tim. But she could not tell me an approximate timeline when he would call, nor was she willing to give out his number. So calling Guest Services was just as useless as dealing with the Assistant Manager.Again, we have taken all our cars to Monro for repairs and they have ALWAYS treated us well. Not today. I just want my car fixed!!!!!

Review №2


Stopped in for an oil change and they were able to take care of the car immediately. Waiting area clean and employees very courteous. Highly recommend them.

Review №3


I’ve never written a bad review before, but I feel this is necessary. I will never go to a Monro Muffler ever again.  I have had the worse experience and there customer service is horrible.  I had brand new tires put on my car back in December 2020 at Monro Muffler.  When I went to get my car inspected on 2/25/22 I was told my tires will never pass.  I haven’t even had these tires a year and a half yet. I put roughly 18,000 miles on these tires, and they have a warranty for 40,000.   When I researched the tires I found out they should never have been put on my car because there not compatible, and they admitted to this on the phone.  They also said I okayed the wrong tires.  Who would okay the wrong tires, and who would even sell someone tires that weren’t compatible?  They also told me the manager who use to work there was fired for this exact reason.  They wanted me to bring the tires back to them so they could inspect them(I also provided proof of tire rotations that were done during oil changes). They told me some of the tires were fine, and they didn’t all need to be replaced.  However, the two tires were worn so I could keep 2 out of 4 of them.  I have an AWD car and can’t have different tires on my car because it would put unwanted stress on the AWD drive train which can damage it and cost me more money.  They also said they would have passed the tires (they never would have passed anywhere else).  I didn’t have them inspect my car because the last time I was there (just a few months ago for a car headlight bulb) they told me I needed new brakes.  When I went to get my brakes done at a local garage they told me my breaks were fine.  I got a second opinion and was told again my breaks were fine.  I do not trust this company, and the reason I’m writing this is to help others not get scammed by them.  I feel as though I was taken advantage of because I’m a women, and don’t know much about cars. I gave them an opportunity to make this right, and they refused to help me.  The only thing they care about is making sales even when it’s not morally correct. I’m hoping writing this review will help others not go through what I have gone through with this company.

Review №4


Went in for a pre-purchase inspection of a vehicle and the store manager, Mike, was terrific. Very helpful, good advice, knowledgeable, steered me in the right direction.... I didnt wind up buying the car, so glad I took it in and Mike could accommodate me without an appointment. I noticed they have a sale on tires today!

Review №5


If you drive a manual car don’t bring it here kid rode my clutch all the way through the parking lot then stalled my car.

Review №6


Went on Labor day to get new tires and they were unable as the tires on my rim were the wrong size tire. They did not have any they could do that day and recommended i call a couple local places to get it done that day. The tech was honest and said he could put tires on but will not because it would not be safe which im glad he didnt. I ended up getting tires elsewhere however, their honesty and professionalism have earned my business in the future.

Review №7


I needed a tire right away and they came thru. The service was very good and fast.

Review №8


The guy at the front counter wasnt very friendly at all.....thats all. No real big deal....Just want to feel welcome and appreciated

Review №9


I am writing this as I sit watching them working on my car. The service here has been amazing!!! Mike and the rest of the crew has been great. Mike ran into some part issues and worked tirelessly to get the parts that he needed to fix it the same day! Will def be bringing my car here for any other repairs that I may need! Fair prices and doesn’t rip you off!

Review №10


I experienced incredible service at this shop. I came in after blowing a tire on the highway and needed to get back home to Buffalo. In the middle of the afternoon on a Saturday these guys got me 4 new tires (all wheel drive vehicles 🙄) and on my way in way less time than expected. No appointment, no warning, I just showed up in a pinch and they really helped me out. Thank you!

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