Monro Auto Service And Tire Centers in Batavia
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Batavia, Genesee County, New York, US
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Site: https://locations.monro.com/ny/b...
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–5PM
- Sunday:9AM–5PM
Other Tire shop Nearby:
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Dans Tire & Auto Service Center
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4.8 ·(141)from this place 2 mi
These guys changed my truck tire. They were pretty fast.I had to back in off the street. becarefu...
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4.6 ·(199)from this place 2 mi
I have been taking vehicles to this Mavis location for several years and always leave with the co...
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4.6 ·(199)from this place 2 mi
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4.8 ·(59)
Parmenter Tire, Auto, & Truck Service - Batavia
from this place 3 miBrandon is a good trusted honest friend. They have serviced all my vehicles for many years. Hig...
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3.6 ·(28)from this place 3 mi
The floors are so dirty. Seriously, do not look down whilst perusing their aisles. The staff watc...
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4.3 ·(80)from this place 3 mi
Always enjoyed shopping here at BJs I just wish the employees were more accessible than those ann...
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4.9 ·(1)from this place 3 mi
Great service but no access to bathroom or store. Had to walk around the build in the rain withou...
Monro Auto Service And Tire Centers in other cities:
Sherri the receptionist is very friendly, knowledgeable and patient with customers questions. Steve the manager is also the same way. They make you feel like family. The mechanics are quick and experienced at their jobs. Appointments are preferable but they accept walk ins but then theres a wait time. I come here for regular maintenance every month and have never had any issues.
I honestly will not go here again. I decided to give them a second chance after attempting to overcharge me a few years ago and not only did they attempt to do it again, but they also didnt give me the quote I asked for and further to that, they put 60K mile brake pads on a 13 year old car with nearly 150 K miles on it instead of using a less expensive pad or at the very least giving me the option to choose the less expensive pad. While I like the manager and he is a good guy, the customer service when he is not around is poor and I simply dont trust them.
Monroe failed my inspection due to the left tire not having enough tread on it. I took it to a professional tire shop. Its all they specialize into have a different tire put on. The tire guy pulled me in and showed me that the left tire the failed had more tread then the right that passed. And both sides should have passed inspection. Measured it with a tire gauge. They purposely didnt pass my tire so that I would buy a tire. And now they want to charge me to have it re-inspected had more tried on it then the right tire.. Not to mention the lady hung up on me on me saying we have professionals here to.. Terrible service and they are cheating customers.. Shame on you monroe muffler!
Ive been taking my truck there for oil changes and tire rotations since I bought in it 2015. Last spring I was in Batavia and my rear rotors were grinding so I stopped in. Charged over $600.00 for just rear rotors and brakes, I left the building & still felt grinding and took it back to be told they over tightened the emergency break cable. After 4 hours I drove home and it was still vibrating at stops. I called and was told to bring it back. I didnt drive it for a few weeks took it back when I could fit it in to my schedule. I was told I need a new break caliper. 400.00 and 3 hrs later when I left I could smell my brakes burning . I called Steve and took it back. He told me the caliper was faulty and he would warranty my rotor because it ruined. I left again in after another 3 hrs and drove home and it was vibrating and grinding worse than before. I made a appointment with another mechanic and he showed me that they were the stock rotors the truck came with . And that Steve Vosburg lied to me not once, but twice. Once about the warrantied rotor. But before that they had only turned my rotors the time they charged me for new rotors and brakes. I went back to Monroe w a video and reciept and Steve told me he would take care of it and would refund my money . That he knows the mechanics lie to him. He would make it right.That was November 19th 2021 and I have received no refund or apologies. Today is December 19th. I HIGHLY RECOMMEND TAKING YOUR VEHICLE TO A REPUTABLE MECHANIC. This shop has no integrity nor does it practice any kind of ethics and I will be putting in a consumers complaint with the Better Business Bureau. Anyone else who has had any issues like mine, should as well.
Monro in Batavia provided very rapid service with a smile (behind their masks anyway). When I was in a bind with a flat tire they managed to squeeze me in at the end of a long day and get me back on the road with the tires I wanted and with a good bargain as well. Thank you for your hard work, I look forward to a more leisurely appointment soon!
Started coming here about 2 years ago now. And I will always come back. Steve and crew always go above and beyond to help out even if I show up at opening with some kind of unknown issue. Amazing service and customer care. Worth way more than 5 stars. Update to add, this is still true and valid in 2021.
Honestly I am very picky on who I allow to work on my car. Monro is one of the best places I have ever taken my car. Steve and Sherri are the nicest people I have ever come across at a mechanic shop. They will take the time to explain everything to you, and will help you the best they can. I will recommend this monro to all my friends, family, and colleagues.
As we were on our way to Syracuse from Cleveland on the way to a wedding, our car broke down on the I-90. The amazing people who work here agreed to stay late to get us back in business in order to make the wedding, which we wouldve missed otherwise! Amazing service and wonderful employees. We cant thank you enough.
Great service, great people, amazing customer service. Steve and Sherri went above and beyond to ensure I understood what I was buying, the pricing, and the differences between tires makes. (When purchasing and cashing out). This is not the first time I have been to Monro and it will not be the last. Highly recommend Monro in Batavia to all my family and friend.
The service at Monroe in Batavia New York was phenomenal. I was stranded on I 90 and was towed to their location for brake service. I called ahead and they were ready for me when the tow truck delivered me there. The crew of mechanics stopped what they were doing. They all addressed my situation and had me up and running within 10 minutes. They went and checked all of my brakes to make sure I was safe. I highly recommend this business to anyone in the area.
The last time I had an oil change it was at the Batavia, NY location. I had an appointment scheduled there today for another because it was due and because I had to take it back to them, rather than a family member doing the oil change for me, because upon my family member lifting my car, he discovered the bolt to the oil plug was stripped. Monroe had a difficult time getting the bolt off and at one point warned me I may have to replace the entire oil pan which would cost me $700.00. I was very upset hearing this, all I wanted was an oil change, in and out after work and here an hour and half had gone by and I was still there. With my permission the gentleman that was working on my car continued trying to force the bolt off, risking cracking my oil pan which would leave me without a vehicle until that was fixed. As he was working away, Sherri, who works in the front, explained to me that she would be willing to waive the $700 for an oil pan if that is what it came down to, even if that meant risking her upper management being angry for her decision to make it right for the customer. As she was telling me this, the mechanic came out and said he was able to get the bolt off! 20 minutes later, my oil change was done. I went to pay and Sherri notified me not to take my wallet out because I was inconvenienced and she wanted to ensure I came back again. And I most definitely will. Thank you, Sherri and the mechanic for being patient and helping me out, things like that make a difference to people like me so THANK YOU!
If youre concerned about COVID and you need to wait with your car, go somewhere else. The people at the counter were okay (except one in the corner on the computer without a mask and some nose sightings - ugh) but they did nothing to enforce it with their clients. Im stuck there waiting at least 60-90 minutes (fair, its a Saturday morning) and one man walks in without one, talks to the staff for quite a while and then ventures over to the waiting area making me really nervous. Hes hanging out for 20 minutes, still chatting with staff, and no mention of a mask or simply waiting outside if you wont wear one. A second man walks in without a mask, clearly going to be waiting, and I get my keys and Im out. Very disappointing. Cant speak to their service, never got to that part...
After lacking trust with other shops, I found Steve and crew at Monro --where theyve become my trusted, go-to shop for years. Theyve done the breaks, inspections, replaced tires, and completed many other maintenance items on several of my vehicles. In the last month alone, Ive called them twice for help -- once while pulled over with trouble at the side of the expressway and once with a flat tire and no one else around to help. Steve was the calming voice at the other end of the phone and their team went above and beyond in both instances to help get me there, serviced and on my way again very quickly. Grateful to have a shop that provides such a peace of mind of mind! Thanks Steve and crew!!
My car started making very loud noises and acted strange while I was quite far from home, while traveling. They very kindly got me right in and fixed my car (exhaust pipe cracked) quickly and for a decent price. I very much appreciated their quick response and speedy repair.
One of the worst expiernces I’ve ever had. I had an appointment for a NYS inspection. I waited 2 hours for one inspection. The car failed inspection because of the brakes and even after that I still waited another hour. The manager who was filling in for Steve, was awful. She wasn’t accommodating at all. Numerous people walked in before me and we’re out even people who needed full tire replacements! I’ve gotten a lot of work done here, but they won’t get anymore of mine or my families business. Disgusted.
I have been a customer for over few years now. The manager is awsome. He goes above and beyond every time. However its clear that its a few new employees. I have always gotten great quality work form them. Until I took my vehicle in November 29th for inspection sticker and for over heating. I was told I passed inspection they did find a code on the car that was taken care of as well as overheating so everything was good to go. I paid 555.00$ and left happy. Monday morning on my way to work(which is an hour commute)the car over heated and shut down. Leaving myself and my one year old on the side of the road. Wasnt able to make it to work . I reached out to customer service . They had me take it to another Monro Auto Closer to my home. To get another look form a different set of eyes. Here we are December 9th car still in shop. Im accruing rental fees not to mention missing one day of work. Just feels like it should have been taking care of properly in the shop the first time. Now Im feeling like I paid 555.00$ for and inspection sticker. Worst experience ever I just hope we can make it right. And Ill be able to give a more positive update.
This place is great , Jeff and the crew were so helpful. I was on my way back home with a vehicle I had just obtained and ended up in mechanical pinch . They had me in and out of there in less than an hour and on my way . You guys rock !!!! Keep up the fantastic customer service !!!
I will never return to Monro muffler in Batavia and I strongly urge everyone to look elsewhere for your repair needs. The manager is disrespectful and looks for ways to make you spend more money, even when it is not necessary. I paid almost $400 for front brakes, with no lifetime warranty, only to leave the garage with brakes that did not work. The brake line apparently had a leak that was left leaking by the mechanic, I am lucky that I am an experienced driver and did not get into an accident. When I returned to the garage to let them know the response I received was I do not care that the line is leaking, it was not leaking when you left there is no chance they test drove the vehicle to ensure the new brakes, if they had they would have discovered the leaking brake line. they quoted $150 to replace the line and I was able to bring it to another garage and get it replaced for $62, also the mechanic suggested that the brake line had been tampered with!!!!!!!!!!!
I’ve been going to the Batavia Monro Muffler for a couple years now and I will continue to do so! Steve Vosburgh works there and he is incredibly helpful, nice and always has a joke with a smile! The other workers are also awesome. I’d recommend everyone check it out! 100% 5 stars!
Have been going to them for years! Steve, who is the manager is awesome! Friendly and helpful and honest! Never trys to sell you something or fix something you dont need fixing but will advise you what needs to be done asap and what can wait. They have Wifi, bathroom and TV.
Sherri was wonderful, I explained my situation with my terrible day and a she fire andneed wasfor I new tire because I blew a hole in my sidewalk and she was very understanding. Now I can actually drive home tonight seeing as Im not from the Batavia area instead of dropping more money during the holiday season than necessary. Thank you!
Our van broke down in Batavia, NY. Steve took the time to look at our van on a Sunday and was able to diagnose the problem free of charge. He was up front on not have the right tools for our particular problem which we appreciated. Sherri at the desk called a Uber for us, gave us contacts for the local tow service and helped arrange for a hotel. Monro Auto went over and above just car repair!!
I love the Batavia monro. I dont even live in Batavia anymore and I still go there. The guys there are very nice and helpful. They always get me an appointment asap at a time that works for me. When I get there I am in and out quickly too. They are pretty reasonable at least when it comes to inspections and oil changes which is what I go most often for.
The Batavia Monro Muffler Brake saved my life today! I had brake trouble on the Thruway on my way to Binghamton and Steve Vosburgh and his crew could not have been more accommodating ...they got me right in and fixed my van so fast! They explained everything in depth and straight to the point. I got back on the road in no time! Monro is lucky to have such wonderful employees there!
WE HAVE BEEN DOING BUSINESS WITH MONRO MUFFLER IN BATAVIA FOR SEVERAL YEARS AND HAVE ALWAYS HAD FRIENDLY SERVICE FROM STEVE AND THE TECHNICIANS. WE HAVE RECOMMENDED SEVERAL FAMILY MEMBERS AND THEY ALSO HAVE HAD A GREAT EXPERIENCE AT THIS LOCATION. KEEP UP THE GOOD WORK BATAVIA MONRO AND WE WILL CONTINUE TO HAVE ALL OF OUR AUTO NEEDS SERVICED BY YOU.
Take your vehicle anywhere BUT here. I took my car here for annual inspection and Jeff brought out pieces of my front coil springs, telling me they were broken and subsequently failed inspection.Coil springs are NOT part of the NY state inspection list unless they are completely broken; 3 days (and zero repairs or modifications) later, a different shop passed my car with no problems. Not surprisingly, the coil springs were fine, so Monro either broke off an inconspicuous piece of my spring themselves, or ripped it off someone elses car and used it to manipulate me.
Horable experience I brought my car there Thursday told them I would pick it up Saturday before they closed and I called to let them know that I was coming to get it and it was not even done and told me that I could get it today between 2:30-3:00 then they call and tell me that it wont be down till 4:00-4:30 I will never do business here again
Both Sherry and Steve are amazing. They accommodated me beyond my expectations. I originally had an appointment on Saturday at noon for an oil change and NYS inspection but on my way home from work Friday I was stranded roadside with a blown out tire. I called Sherry and she immediately assisted me in locating two new tires which she went through each of my options with pricing. After we decided on the brand she had the tires ordered and my vehicle was towed to the shop. The next day, I received a call well before noon (time of original appointment) to let my know my car was ready for pick up. My price upon pick up was exactly what i was quoted over the phone and when i got in my vehicle the windshield had been cleaned and the interior was spotless. I would not have known a tech was in my car at all! I cannot say enough about how pleasant my experiences have been at this Monro. Myself and my entire family all do business with this shop, they are amazing.
Total reviews rating 4.4
161 Reviews for Monro Auto Service And Tire Centers 2023:
Review №1
2022-01-22Need good, honest service? Can’t go wrong here. The manager and people who work there are very friendly and nice. The service is as quick as can be expected. I needed air in my tires this morning. I was on my way somewhere and needed to get there in 45 minutes. I was in and out in under 10. Can’t beat that for service.
Review №2
2022-05-11Excellent customer service, excellent mechanic but prices a tad high. Not being picky as i worked on cars for 40 yrs and know a. Stand alone muffler without labor or additional parts doesnt cost. 237 dollars (40 bucks at autozone).
Review №3
2022-05-07The shaking in my front end is still present. Was told that the wheel bearing would be the solution. Was not told the shaking was fixed upon arrival. Car was still shaking when driven away, no solution was suggested. Usually very pleased with outcome from this location. Wanted caliper and rotor replaced to solve issue was told breaks look fine however the issue still persists 🤷♀️
Review №4
2022-05-16I went in for an inspection. They were smoking in the shop around my car and they tried to get me to pay over $700 after I just paid over $1800 in repairs at a shop just a week before. Going somewhere else for my inspection. I would not trust these guys AT ALL.Edit: They also charged me for a rear lisense plate light (without asking me) which they just replaced themselves last year.
Review №5
2022-04-05Great experience! Very quick and professional. Will definitely be taking my car here in the future
Review №6
2022-06-29I love the staff at Monro. They always take care of my needs.
Review №7
2021-04-21I am generally unknowledgeable when it comes to cars, but the receptionist explained everything to my very kindly. She was so patient with me and personable. I got great service, way faster than expected too. My car was left clean and my inspection was passed. They told me exactly what to look for in the future too, and even told me what to prepare to pay for it. I just really appreciated the service.
Review №8
2021-08-22The people here are absolute angels! Half way through an 8 hr drive home something under my hood started smoking. As I pulled into Monro my steering gave out. Despite me not having an appointment, them being booked solid for the rest of the day, as well as not having the part I needed on hand, they still took me in and did a fantastic job. They fixed me up so that I could get home to Ohio safely and I am extremely greatful. Five stars is not enough.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Review №9
2022-02-06Worst place Ive been to almost 6 hours to get tires done and say I had a bad tire witch it was fine when it went and now it has a hole in it never again I will go back and or send anyone else there and old wheel weights were not removed and valve stem were not changed and they put a tire on backwards
Review №10
2021-05-13I needed a lot done to my car since it was just sitting all winter long. I had the honor of working with Dustin Landin and his patients and knowledge of the vehicle was amazing! I really appreciated the hustle he gave to make sure I got my car worked on and returned all in one day. Definitely a returning customer here👍🏾