In-store pick-up
Yes
Monro Auto Service And Tire Centers in Brockport
Categories
Location on the map
Brockport, Monroe County, New York, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Appointments recommended
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 585-397-7094
Site: https://locations.monro.com/ny/b...
Site: https://locations.monro.com/ny/b...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–5PM
- Sunday:9AM–5PM
Monro Auto Service And Tire Centers in other cities:
Comments (199)
Called to make an appointment the same day for an oil change and they had availability while others were giving me an appointment for 2-3 weeks for a simple oil change.The management was nice and friendly. Service wasnt more than half an hour. Definitely recommend!!!
Brought my boyfriends truck there when many things were going in the front of the truck and people had bad attitudes and rude things to say when we wanted to bring it somewhere else because we needed it fixed asap.
I brought my car in for tire repair. Joe and Gordon always greet me and are very pleasant. Great service and always a great interactions.
I needed someone to look at my breaks as I was having a harsh grinding noise when slowing down. I walked in and they were very busy but they took me right in. They even brought me out to the shop to show my pads and routers were shot. They always have great service and don’t rip you off or lie to get the sale. Highly recommend!
Walked in and they did all the work that needed to be done . very friendly
Made time for my problem, in spite of being busy.Fixed problem without trying to sell me anything more.Stuck to estimate.Personable and prompt.Compliments to both Gordon and Joe.
Gordon is the man, super professional, super helpful, and one of the best guys out there. They helped me out when I had 2 flat tires got the job done quick, right and for a good price. Cant thank Gordon enough!! You the man!
Made an appointment for oil change last week. He said I wasn’t on the system, reschedule for today, he said he has way too many cars before me, I was willing to wait an hour but still he said he can’t do it. So, what’s the point of making appointment?Bad experience!!
Got me in on same day I called, didnt have to wait to long for oil change, very nice service
This is the only Monro that I will go to. Gordon and Joe are wonderful! They are friendly, honest and dont try to sell you what you dont need. The prices are reasonable as well. Joe is a great mechanic and they take excellent care of my familys cars. Ive had everything from oil changes to repairs done and they always do an excellent job. They really strive to please the customer.
Great place to take your car in if you need. They are trustworthy and never try to oversell things or mislead you like some others may do. They always do an excellent job, are friendly, and always explain things well.
If I could give more than 5 stars for the Manager Gordon, and the Technition Todd I would. Very fast, friendly, and honest men. They went out of their way to make sure my vehicle was properly serviced. Very clean location also. I would recommend anyone to this location because of the Team that runs it. If you need to wait for your vehicle there is also a Bill Grays restaurant in the plaza to relax and have some food while your vehicle is serviced. They also have a very nice customer waiting area. Thankyou Gordon and Todd. You saved the day for me. True professionals .Paul
Ive been taking my vehicles to Monro/Brockport for years, they have always been very courteous and upfront with any repairs that had to be done
Today was my second visit there and they are amazing. One of my main concerns was getting taken advantage of as a new car owner who knows very little about my car, but the staff was very helpful and pleasant on boTh occasions. They offered helpful suggestions for where I could buy the materials I needed and even installed my front license plate free of charge. They are definitely my go to guys because of the great service they’ve provided since day 1.
The Monroe in Brockport is outstanding. I brought my 83 Jeep CJ7 there for a custom exhaust set up. Todd and Joe were professional, passionate and extremely knowledgeable. They did fantastic work , I highly recommend them.
They are great with advice, pricing, coupons. Great with appt times. Called me with an earlier time when they had one available and remembered I had asked for one. Willing to explain anything to you and tell you the difference between what is needed vs recommended and why. Not trying to take advantage of you when they know you dont know prices of every car part.
The employees and this location are amazing! I had a leak in my tire and they got me in a very short notice and were very helpful. They are extremely knowledgeable and fully explain everything to you. Very happy I went to this place instead of another one. I would definitely recommended this place to anyone who needs service.
After a month and a half of battling with themanager at Mr.Tire about fixing my vehicle properly, my husband & I are very grateful for Gordon & his team at Monro for fixing Mr. Tire’s errors. My A/C finally works the way it should & it’s all thanks to Monro. My family & I will definitely be customers of Monro from now on. I can not thank Monro enough for all they did. Thanks again Monro.
The first annoyance I had with this place was that I showed up for my appointment and sat in the waiting area for 15 minutes before being told that they were hours behind and asked if I could come back on the weekend. A call would have been nice so I did not leave work for nothing just to have to go back on a Saturday. I got overcharged for brakes and then my car was making a horrible grinding noise and come to find out they had hand tightened my caliper bolts so the bottom one fell off!! Very scary! The top bolt was able to be removed by hand so it is obvious they were hand tightened to begin with! Unprofessional! When I called to complain I feel like all I got was excuses and denial. I went in the next day to have it corrected and when I asked for my money back or at least half since the job was half done, I was told No I cant do that! & told things happen & adult life sucks. He even looked at the other customer & said they mess up his car all the time but he still comes back & laughed!! They can take my money but cannot give it back for their mistakes. Instead I was given a gift card for services at that location only. Like I ever want to go back there after risking my life with hand tightened bolts!! Not to mention the mechanic sitting at the desk complaining about how he needs to find motivation to get up and do anything because he didnt feel like it. I guess the mechanic that worked on my car was the only one that felt like working at that location that day! Horrible place!
I had a damaged sidewall and my appointment elsewhere got incorrectly entered, leaving me with a dangerous tire (with a toddler to drive) and a lot of wasted time...on a holiday no less. I called Todd at the Brockport location, hopeful, but not sure I could be helped since good customer service and my chances of finding a decent mechanic both seemed to live with the dodo. This gentleman not only listened and was kind and professional, but also found my tire quickly (on a holiday to correct another stores error), sent someone to get it, and fit me in the schedule while pulling off a last minute tire replacement using my Road Hazard protection. Unfortunately, I also have a continuous low tire pressure light on all my tires and, despite sitting here for over 3 hours, no one can figure out where the damage is?
I have always had a great experience with Monro Muffler. These guys have always gone out of their way to give me the best service and the best price. I have dealt with these people for over a decade and I have never had a problem with one employee or one service instance.These guys seriously know what theyre doing and it shows in their service.Rocky
Got a nail in my tire, got it swapped out with a good one. Quick. Easy. They did a good job.
Joe and Gordon provide great customer service. The requested work gets done and it gets done well. My wife and I have been bringing our vehicles here for 10+ years and dont go anywhere else.
The owner and his employees are amazing and kind people. They took my car in on short notice and was treated so well! I am so glad I went here instead of a different auto place. I would definitely recommend taking a car here in the future.Nothing but hardworking, knowledegable, considerate, and caring people here.
Had a lot of work done here at Monro Muffler, they always beat the prices of any competitor that Ive shopped around at. They recently just installed a new catalytic converter and two new flex pipes for me for less than half of what Pep Boys wanted from me. Great people and great work.
This place and the people who run it are hands down amazing. I needed one new tire because mine was about to pop with the metal showing. I went to walmart, another place and called a few other places who were so money hungry that they wouldnt help me and sell me one tire. They all demanded I buy 4 new tires or else they wouldnt help me. I was crying and pleading with them because I am buying a new car this week I just needed a new tire to drive to work with. I went to Monro and the manager (possibly owner?) was so understanding and nice. They usually go by appointments but he saw how upset I was and made sure to help me out. He didnt have my tire in stock but went out of his way to call another place and get me a tire. They even went to pick it up themselves! He gave me a discount and talked to me to make sure I was feeling better and that I was in good hands. My tire was changed in less than an hour from when I walked in. I will never go anywhere besides Monro again they are amazing and I will be recommending them to everyone!
Super helpful and kind! Went in for a new tire and they were more than happy to give me advice and replace it for me. The guys working here are very easy to talk to and make you feel at home.
I would recommend Brockport Monro Muffler to anyone who needs their car serviced for any reason. They are extremely knowledgeable and have amazing customer service! I have been bringing my cars here for years and I have never had a bad experience. They have great prices and are always happy to help. I know i can always trust the mechanics here to take car of my cars! Thanks Monro Muffler for being so awesome!
I would love to review this store specifically, but I was unable to make an appointment. I went to the website and there were times available and I made an appointment. After not receiving a confirmation I called the store and they told me the online ordering system didnt work and I should call in. They in fact do not have a time available for when I made the appointment online.I called the customer service number and was treated poorly by Shawnna then transferred me to Kyle. He was nicer, but still tried to make excuses about the ordering system and how it is not linked to the actual store booking system. He then tried to blame the stores for not handling the appointments correctly. Sorry Kyle, the flaw in your system is at corporate and not the stores. People love the stores, that is why I would like to take my vehicle there, but your online booking system is preventing that. It is 2019. It is not unreasonable that I would expect the appoint I book online to be an accurate reflection of when I can bring my car in.
The brockport monroe is terrific. I take my car there for oil changes, inspections, and any unplanned maintenance my car needs. Gordon is always friendly, and takes the time to understand what my concerns are. I trust the team to do the work right and Im never disappointed.
I had a great experience with the workers at this establishment. Gordon was extremely friendly and helpful, he diagnosed the problems with my vehicle and stayed late to help me out because I had to leave town that night. I recommend to anyone, especially SUNY Brockport students to take their business to these fine mechanics.
First time there today for an oil change and tire rotation. Todd and Jim were both polite and respectful. My appointment was at 4:30 and I was on the road by 5. I will definitely be returning there for service on.my vehicles.
Service was fast and friendly. The store representative took care of me (Gordon) and my cars need in a timely manner. While waiting I heard is interactions with other customers and he was very friendly and attentive !
Nail in my tire a month after I purchased them from here. Was told I would be given a good deal on a replacement because they claimed the hole was somewhere they couldnt patch. That good deal turned out to be at least $10 MORE than the original price per tire when I purchased them in a set, because I was purchasing a single. Is it because Im a woman, they felt they could take advantage of me... they didnt even try to fix a tire they were probably going to dispose of, or maybe they did intend to fix it and resell this nearly new tire after making me pay for a new one. Anyway, they never even called to tell me the replacement tire was in ( Stellar customer service ) Not to mention I could hear the foul mouthed mechanic f bombing out in the garage the whole time I waited for them to look at the tire. So I took my tire to Transit Tire on Ridge Road where they plugged the hole for $20. Not at single problem since. Never going back, especially after you all changed your credit card program and stopped accepting my husbands Monroe card without notice.
I had a 12:45 appointment for an oil change and inspection. I dropped off the car at 12:35 and he said it should take an hour and a half. The manager was rude to me from the get go making a sarcastic comment when I told him I would be difficult to be reached because I had a meeting. I called back at 2:30 to see if my car was finish. He simply said it was not finished and he would call me when it was. He implied that they were working on it but it just was not finished. At 3:25 I showed up at the store. For 26 minutes, the manager Gordon ( I believe), ignored me. He took a few phone calls and the disappeared. For 26 minutes I waited without even being acknowledged! When he finally came back, it was 3:50. He said, we will be pulling in your car in just a few minutes. After a little back and forth, he said that they didnt do any of the work yet. I had a 12:45 appointment. He said it would take an hour and a half. Over 3 hours later, he didnt even start it. I could not believe how rude he was and I will never let the Brockport Monro Muffler touch my car again. I knew something was up right from his poor attitude when I dropped off my car. He does not know how to treat customers or people in general. Go somewhere else!
We have been going to Monro Muffler for years for oil changes, tires and other mechanical work. I brought in my family members in as well. I called up to make my appointment for an oil change and came in and they said oh we didnt put you on the schedule ( extremely inconvenient) So I rescheduled for that Friday. I came back in. I had someone I never had before. He was rude when I asked him if he was rotating my tires. He said they normally dont do that with the less expensive oil. Okay then why did you tell me that they put the more expensive in my type of vehicle ?( how do I know what oil they actually used I could have paid for the expensive stuff and they could have used the cheap stuff) he then agreed he would rotate my tires. I watched the whole time and not once did they rotate my tires. When he said my oil change was all done, I asked if they changed my tires around he said oh yes and I looked at him like you just lied to me. I asked for my receipt and he says oh its right there in the garbage. Monro Muffler just lost a whole family.
Polite, efficient and clean environment. I was in need of an oil change, (overdue from summer fun) when I was in town visiting family. I was impressed with the service I recieved here. I usually use the place on Dewey but I am going to make this my go to shop in the future. - Lois H.
Went in to get my oxygen sensor fixed, the fixed one and charge me $360 then a mile in after getting it fixed my check engine light turns on again. I take it back in and they said they need to fix my other oxygen sensor (which was never discussed the first time I went in) thy would have to charge me another $268 to get it fixed. As I was there the employee openly talked about being a conservative like it was okay, I felt very uncomfortable. After getting my oxygen sponsors fixed my car startef making weird noises while I drive which was never an issue until I brought it in to Monro. Save your money and go somewhere else where they won’t mess up your car instead of fixing it after paying almost $700.
Gordon is the BEST ! Always helps me out when I come in for service on my cars .Don’t know where else I would ever get treated like he treats all his customers at this location . Clean and welcoming facility . Highly recommended .
I am switching to Monro Muffler, shop 11, in Brockport for oil changes. It was less expensive, very convenient (they squeezed me right in), and Joe was super friendly. I highly recommend them for your service needs!
Very nice guys they were quick and speedy! I brought my car in and they had it ready the next morning no charge because it was a simple fix! Always bring your cars here amazing place!
DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!! They up the price on each item by at least $100.00. They make you pay even before the service is done. How do you know how long it will take to complete the work before hand????????????? HUGE RIP OFF. I dont understand how they have stayed in business as long as they have. 100% dissatisfied and will never ever return no matter what the circumstance is. Yeah, I was in a bind since my loyal, trustworthy mechanic wasnt available, next time I will do without a car for a little while longer instead of being ripped off by this place. So........................after trying to reach Kim (after the 4th phone call) her response was, Shops can charge whatever they want for any part. What??????????????????? So customers be aware: Monro Muffler just admitted that they will charge you over $100 for any part (including labor) because they use a computer to ESTIMATE labor that they choose. What a joke this place is. NEVER again. You ripped me off once, but believe me it will never happen to me or anyone else I know ever again. What a joke.
Took my car here for an oil change and radiator flush because Mr. Tire was booked for the week. They underfilled both my coolant and oil, almost forgot to install a new oil filter and charged me over $100. They didnt flush my coolant either, just emptied and refilled it WITHOUT pulling the drain plug all the way out so any trapped debris stayed in the system. I understand theres a market for services like these, but for my money I need better attention to detail and more than one guy checking things over.
Five stars and Thumbs Up and a big Thank You for the quick and amazing service on my sons ( a Brockport College student) Subaru, and the same day appointment! Todd is THE man and THE mechanic you can trust!!!
Ive always enjoyed dealing with Gordon and the other Monro Muffler staff. Ive gone to the Monro Muffler in Brockport for almost 20 years. Ive had little annoying issues with Monro in the past, but not super big deals. However, after this last time I wont be going back there.I went in on a Tuesday to get an oil change on my truck only to be told that they were too busy. O.K. I understand that everyone gets busy. So I went back to Monro the next day (early in the morning) with the idea of dropping off my truck and picking it up at the end of the day for an oil change. They had ONE guy who was working the counter and working on cars in a full bay. He told me that he was short two guys and that he couldnt change my oil until Saturday at the earliest. This was Wednesday. Suffice to say; they should better staff that place. But, no matter, Ill go somewhere else.
The guys at Monroe go above & beyond. They spent weeks troubleshooting a complex check engine issue on my vehicle, doing way more than they needed to to get me through inspection.If youre looking for a trustworthy place for auto repair & service, give Monroe a shot. They didnt let me down & Ill definitely be going back.Would recommend.
Brock port Monro Muffler has, for the last 20 years, been the first place I think of when I need car service. They will continue to be the first place as I have no complaints about them. Both the staff and work have always been good.
Gordon and the crew at Monro Muffler in Brockport, NY treat you like family. They know how to make me feel like I am getting an honest and fair deal whenever there is any problem that has to be addressed. They are my guys when it comes to taking care of my vehicles. They are a trustworthy and upstanding example of what a service center should be.
I had an amazing experience with them. I went into get an oil change and found out I really needed new brakes Gordon helped me out and found out exactly what I needed. He helped me find the best price for what I was getting. Thank you thank you thank you!!
I have been a customer for years. Gordon and his team have great customer service. They have fare prices and treat you like family. I recommend them to everyone.
I had a flat tire and it looked like it couldnt be fixed. They got me right in and were able to patch it for me. They were friendly and gave me great service. I definitely recommend monroe muffler in Brockport New York. 👍👍
Joe was very helpful and knowledgeable
Had a muffler replaced a couple months ago and they did an awesome job. Staff is very friendly and they were able to get me in for an appointment in a short period of time.
I have been getting various work done on my 2002 Elantra here for years. Have always received timely repairs and oil changes. Would recommend to anyone that needs an inspection, oil change or car maintenance.
The staff at Monro took great care of me. Fixed my tires and changed my oil in a very timely matter. Overall very impressed with my experience.
I trust these guys and have since my move to Brockport
Called ahead and went for a walk in oil change and inspection. They were very nice and reasonable, and quick.
We have been taking our cars to Monro Tire in Brockport for years! They are super friendly and FAST! I’ve done everything from inspections, oil changes to tires! Highly reccommend!
The entire staff at the Brockport Monro are beyond excellent. I was delighted and very surprised to see my favorite service manager Gordon Lutsch running the store! The fact that Monro Muffler was able to hire a man of this caliber shows me that Monro is finally getting serious about customer satisfaction. What a difference from the usual Monro store managers. I will always remember him as the service director at John Holtz BMW & Land Rover. He certainly is the gold standard in the automotive service industry. Monro Muffler is truly blessed to have him! I will certainly be getting the word out that he is here!
Nothing but good things to say. Ive had prompt service, everything done correctly, and the owner, Gordon, has been very helpful in getting me the service I need done on my schedule and budget. Would definitely recommend.
Had issues with my breaks so stopped here for service. The service was excellent and would highly recommend this place. If I was local (live 600KM away) I would definately be using them for all of my repairs.
Okay so I went to go get an oil change today. Before I brought in my Mazda 3 eveythinev was working great. I asked Gordon how much the oil change was and hes like oh no its FREE of charge. I didnt pay anything so when I was driving it to my mothers house I have like no breaks the break peddal is going right to the floor and it wasnt like this before. Now I have to either fix my MASTER CYLINDER or whatever part that needs to be fixed and no its not cheap. DO NOT GO TO MONRO MUFFLER I have had too many problems with them and so many
The staff is very professional and very knowledgeable. And very accommodating to needs the client/ customer. I always try to get into Monroe before I try at any other place. Always a pleasant experience !
Ive been coming here since I started school at Brockport. Theyve taken good care of me, offered fair prices, and given me good deals. Definitely recommend anyone coming up here.
Squeezed me in on a busy day, helped keep my tire road worthy until I can get a new set. Really nice group of people. Will be a repeat customer.
The person who scheduled my appointment was very nice. And the person who was there when I came in for my appointment was nice as well. Good service.
Terrible place. Couldnt do a proper alignment, even after coming back a second time. Couldnt fix a leaking tire valve until the second time. Cost more than Dunn Tire down the street. The work they did on my car ruined my tires.
Great customer service every time I come in here! I’m very pleased with the service I receive and all staff is nice to me when I come in. Options are offered and coupons are given if applicable.
An honest mechanic is a good mechanic. these people are FAR from honest!!! Do your homework on the parts you need first. We paid for the services before hand (mistake on our part) The guy running our payment at monroe muffler claimed to be helping us out and gave us his employee discount and he could get in trouble for not charging us the 75-80%mark up that corporate requests. (charged us $599 for the part) After we paid we established They ordered our part from the CarQuest warehouse. Car quest charges 327 and some change after taxes so well say $328. Idk about you but i can do math and an 80% mark up on $328 comes out to be $590 and some change. All in all we paid @$753 for the service. like I said, paying before hand BAD mistake on our part and if you want an HONEST mechanic that wont feed you a bunch of bull, go else where.
Great customer service. I went in for an oil change and they got me in and out in no time. Very friendly staff and great to talk to.
Beware. They messed up my brakes left a wrench connected to a part didnt do work I wanted paid 600.00 for a rear brake job. Took my girlfriends car in for an oil change. They left cap off and almost blew engine. Did not offer once to pay for mistakes
Gordon and the crew at the Brockport Monro are the most awesome group of guys. They truly care about the customer. Always willing to go that extra mile!! Thank you again!
Gordon is the best monro muffler guy I have ever dealt with at a monro muffler. Ill always continue to come back do this location. Thanks so much for the spactaculer customer service Gordon
I was greeted and checked in by Gordon and Joe, and I felt welcome and comfortable. Talking to auto mechanics can be nerve-racking, but Monro gave me an all-around pleasant (and affordable) experience.
Excellent service! They were able to fix my mirror and didn’t charge me! Definitely would recommend and plan on returning.
Amazing staff. Great deals. Always there to help out and figure ways to get your car fixed within budgets.
These guys know their craft and work hard to get it right first time. Will not recommend service you do not need. Honest and fair. Joe is the best.
Run from this place.The manager informed me that I needed 2 tires (which I expected), but he also claimed the vehicle needed brake shoes to pass inspection. Incidentally, my vehicle happens to have front and rear disc brakes, not drums, and doesnt utilize brake shoes…hmm. Just to make things more interesting, unbeknownst to the manager, I recently had my brakes inspected and repaired; I ultimately had my car inspected at another local shop and the brakes were fine.Since I was concerned with the vehicle’s steering. while making the appt., I mentioned an alignment might be needed. To my disappointment, Gordon told me the ball-joints were shot. I later discovered this was not true. It turned out I had one tire of the wrong size, causing it to bald and warp significantly, and this affected the steering. After I replaced the tires, lo and behold, to my surprise, the problem was solved! Maybe it was an honest mistake on Monros part, but who knows...Im just glad I didnt pay for unneeded work.When the manager realized I wasnt inclined to go ahead with the $1000+ estimate, his initially affable disposition melted away, replaced by a barely concealed contempt highlighted by intermittent snide comments and sardonic asides of exasperation – although I knew they must be mistaken about the brake shoes, I actually began to feel a bit guilty for not authorizing the work (this is before I knew they were wrong about the ball joints). At some point while discussing the minimum work needed for an inspection, the manager did this mock Pakistani/Indian accent in colorfully deriding other unethical mechanics. Was Gordon insinuating south-asians are particularly unethical mechanics/people? Was he attempting to bolster his credibility by employing a dubious stereotype/generalization (which I am apparently unfamiliar with)? Maybe he was simply desperate to show-off a harmless Apu impersonation—who knows, but I thought it an oddly memorable facet of the experience nevertheless.I took my car elsewhere (same town) where it passed inspection (after replacing the two worn tires) for a fraction of the price. So if you derive extra satisfaction in needlessly overpaying $$$ for your vehicles service/maintenance, this place may be to your liking. If you dont relish the idea of forking over $500-$1000 for minor work, then look elsewhere. Caveat emptor.
Great service, friendly people. have always given me the best price. Can use the WiFi while you wait for you car.
Always a good experience here! Great service, and work is completed quickly and efficiently. And, the manager, Gordon, is a great guy!
I’ve been here twice and both times the staff was very friendly and the work they did on my car was fast and well done.
I have Had Nothing but A Great Experience with Monro in Brockport. I just moved here and they are the only company I’ve let touch my car. I have had great customer service and service.
Everyone was nice and welcoming!
Have gone here for years to get work done on various vehicles. Honesty and integrity at work there. Good mechanics.
Ive been a customer of the Brockport Monro Muffler since I had my first vehicle. Ive always had great and speedy service, particularly from Gordon !!
Great guys kept me in the loop the whole process and did great work getting my car in on a Sunday when I broke down and everyone else was closed. Car was done neatly and timely!
Really like this place. They have been great. Not sure how many times they have helped us out when we really needed it definitely five stars
Excellent experience! Great service and great employees. Wouldnt go anywhere else for my car. Highly recommend to everyone.
Brought it for a rear brake job that cost me $300, 4 months later I have to pay someone else over $800 because whoever did the one at Monro put the parts on backwards or just incorrectly overall and nothing was salvageable, they even put my one directional tires on completely backwards. Thanks Monro!
Very friendly and even though they were slammed still fit me in for a much needed oil change. Very clean facility 10/10
Brought my wifes car in for inspection and was complimented on my mechanical upkeep of the car.these guys are great Ive never had a bad experience at the Brockport store.Ive been going here for over 25 years now and would recommend them .when my daughter went away to college the first thing I did was look for a good place to take her car well this is the place I would recommend in you have a kid in college here in Brockport.
They are top notch. When I go in for anything they always are kind and courteous. The work is always perfect and they always seem to find me more ways to save money when it comes time to checkout. Thanks gentlemen 👍🏻
Thank you to Monro Auto and Tod. They were courteous and Tod checked my tire pressure and adjusted air pressure without charge. I appreciated it and appreciated the smile.
Gordon and his team are wonderful!I’ve been going to them for years and they have never let me down.
They managed to fit me in on very short notice. They stay open later then most places so it really helped make sure I could keep my car on the road.
Love that you can get in and out no problems! Owner is always super helpful!!
The staff is very friendly and helpful. They also get your oil changes very quickly. Great place.
Gordon is great! Would never go to another shop In the area. Completely reasonable prices always wanting the best for the customer!!
Had a very expensive brake repair to do, and Gordon had it done for very low cost. Service was quick. Very happy, would recommend
Quick service and welcoming staff. Was a breeze calling ahead and were accommodating of time that worked for me.
Great service. I’ve had Multiple things done to my car by them. From Muffler to tires to oil change.
Gordon is THE BEST!!!! Always helpful and accommodating when i need anything done!! I highly recommend Brockport Monro Muffler!!
Great customer service! Willing to work within your budget. One stop and everything was taken care of.
This place is amazing and the people here care about their customers. I have recently just started going here but I will definitely be a life long customer.
I had a great experience, Gordon was very nice and the appointment went by very quickly!
I been going here for years. These guys are awesome! Highly recommend Monroe Muffler in Brockport!!
Always friendly and professional.
Great service 👍 better than anyone around tell you whats wrong they dont try to over sell you either definitely coming back Everytime
Weve been coming here for many years. Service is always excellent. Staff is great.
Always great service! Highly recommend bringing your car here always in good hands.
Friendly and professional service; I will be recommending Monro Muffler Brockport to my friends and family, and will definitely be back for my next car service!
Made an appointment on Sunday for a muffler change an employee pulled my truck in the shop looked underneath and came back to me said “it’s to much work to do on a Sunday” WHAT?!?
They are always friendly and very helpful in diagnosing issues with your vehicles. The staff is fantastic!!!
I always bring my vehicle to Brockport monro the manager is so friendly and informative and they do a great job here
Great shop, great people I’ve known Gordon and Joe for a while and they always take care of you
Fast courteous service.
Gordon was great to deal with and got me in and out for an oil change we’ll be back for sure
I paid for an oil change. Didnt get oil. The store is now refusing to give me an incident report.The store manager will not give me his supervisors name and contact information.
These guys are wonderful! We have been going here for years now. Check them out...super nice!
Great at what they do. Stop down and get your vehicles fixed.
Great job
Great service and staff. Taken care of for over 11 years in a quick, reliable, and professional manner.
Excellent service! Speedy oil change and tire rotation. Great staff!
All i have too say is, wow the people you hire need more training time with customers and customer service.
Great service! Great prices! Gordon the manager truly cares about the customer.
Very helpful got me in right away .i always have had good service as a woman i appreciate not being taken advantage of.
Gordon’s very knowledgeable. He’s the only person I trust to handle my mechanic needs
Always very friendly & helpful, fast service; never had a bad experience here.
Superb service every time! Gordon is a true people’s person, and knows how to make your wait insignificant.
They really took care of me. Fixed my exhaust for cheap. Would recommend.
This was my first time visiting Monro in Brockport and I would highly recommend. The establishment was very clean and the staff was personable!
My whole family brings theirs vehicles here. Good people great prices.
These guys have always treated me well. Great guys and great service.
Always great customer service and a very helpful staff. I never feel priced gouged when I come here.
Brockport Monro Muffler staff was very nice and got me in and out quickly with no double talk.
Amazing and friendly service, will definitely come back for future car problems! Thank you
Great service!
The process was fast. I had no issues even got discounts which who doesn’t love!
I have been coming here for years and I have never been disappointed!! Thank you for the great service !
Timely service and helpful mechanics at Brockport did a great job on my car.
Excellent service always quick and usually give me a coupon or a discount.
These guys were great. They got me into their schedule even when they were busy.
Been coming here for years and have had wonderful customer service!
Friendly and great service. Great place to take your vehicle in Brockport!
Always get oil changes here. They are always fast and never give you a hard time.
Excellent service. Fast and super friendly. 10/10 would reccomend.
Gordon is a very pleasant gentleman. He made the experience tolerable
Fantastic customer service and awesome workers would come back again! 10/10
Very good help took good care of my car
Got state inspection and anything went quick and well, very friendly as well
Gordon and joe take the best care of my vehicles and Wouldn’t go anywhere else
We love the service, fast friendly and always professional!
Wonderful service, fair prices what more can a person ask for
We have always had great service .We highly recommend them!!
Quick & easy! They let me watch and took the anxiety out of oil changes!!
I am so thankful that I have a shop that I trust! Thank you Gordon and Team.
Clean, friendly,great service. Been a customer for over 15 years.
Manager Gordon has bent over backwards to help me. Great staff.
Gordon was more than helpful and communicative. 100% would recommend
The guys are amazing at the Brockport location! Always take great care of me!
I really appreciate the service I received, I’m definitely coming back!
Great service, always friendly and quick to make appointments!
The best in Brockport! They’re always so kind and accommodating for me!
The gentleman were very nice and very helpful
Been coming here on & off for years, this is my store of choice even though I dont live in Brockport anymore!
Great service. Will recommend to anyone looking for great and affordable service.
Consistently great experience with excellent customer service at this location.
These guys are the best! Always attentive and willing to help! Gordon is the best!
Great service !!
Gordon is a super cool dude, his mustache is pretty great.
Took care of me right away. Great service Everytime!
This location is awesome! Been coming here for years and wouldnt go anywhere else.
They got quick service and they’re very friendly
Went in for a coolant flush. Ended up having to come back after there was little to no coolant in my car. Thanks for almost overheating my car.
Excellent services and prices in tires
Not always accurate with timing...If Manager is not there Be careful..they may try to get over one you!...They need more honest Mechanics
Can never get an appointment and when I had one they took walk INS over me and canceled my appointment
Total reviews rating 4.6
199 Reviews for Monro Auto Service And Tire Centers 2023:
Review №1
2022-01-26This shop made a great first impression. Gordon had me drop off my car as soon as I could when I had an emergency car issue. He was professional and I could tell he really cared about providing excellent customer service. The shop had my car fixed well before the end of the day. Highly recommend this location!
Review №2
2022-06-23The work was done quickly and professionally. Asst. manager Samantha was courteous and a delight to deal with. Manager Gordon was knowable and helpful. The tech was quite though quick. A pleasure dealing with these Monroe employees.
Review №3
2022-04-26I do take this situation serious.I already call customer service about my situation. You guys charge me for a job was not done.I got charged for something I ask. Do you guys did the job correctly?I work overnight and is really impossible for me to go over to have check out a messy job you guys did.Call customer service and when I have time I will take my car to another shop.
Review №4
2022-04-18The manager Gordon is always kind and friendly and helps out the best he can against corporate greed! Ive been coming here 12 years brought all my cars As well as my girlfriends and send all my friends Gordons way as well!
Review №5
2022-01-25Rough start but they made it right. Took my truck in for new tires and an inspection. Dropped my truck of at 9am and didnt get it back till after 4pm. They forgot to do my inspection rescheduled for a couple days later. In the meantime my wife noticed I was missing a center cap and another one was half off. Called them and they said they were all on there. They replaced my center hub and gave me a free inspection for the inconvenience. Joe is a man that stands behind his services. Irritated at first but they made it right which a lot of places wouldnt have. Ill definitely go back!
Review №6
2022-02-21Gordon is so awesome!! He is very knowledgeable and honest. I won’t take my car anywhere else. Best place to go!
Review №7
2022-05-17Completely fixed my car for cheap, it sounds amazing now. Fantastic service with fantastic people
Review №8
2022-01-22I made a last minute inspection appointment very easily, right on their website. The staff was friendly, quick and efficient. The price was reasonable.
Review №9
2022-02-17Got breaks, tires, alignment and an oil change all for a great price and they got the job done the same day. I go here for everything.
Review №10
2022-05-03I made a last minute appointment and service was quick and everyone was super friendly