In-store pick-up
Yes
Monro Auto Service And Tire Centers in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Appointments recommended
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 716-514-4392
Site: https://locations.monro.com/ny/w...
Site: https://locations.monro.com/ny/w...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–5PM
- Sunday:9AM–5PM
Monro Auto Service And Tire Centers in other cities:
Comments (167)
Finding an auto service shop that you can trust can be a very difficult task especially when you are a woman. Bob the manager was very welcoming, open and honest about what was going on with my car, how much things were going to cost and what I needed and didn’t need. When it was found out later that I needed additional break services than what he had originally quoted me on he added the break servicing free of charge. I would highly recommend this facility to anyone it was truly great and honest customer service which can be hard to find.
Bob is thee absolute best! He goes above and beyond to help his customers. He is very educated on the vehicles they service. I am a AAA customer and I refuse to go their facilities. I always go see Bob where I know the job will get done right. Bob is the most pleasant, humorous, down to earth guy I’ve ever had the pleasure to meet. Bob and his staff are efficient and work to best of their abilities to accommodate their customers.
I came in with my right rear rim in pieces and a flat tire because of a caliper issue. They got me in and looked at my vehicle very quickly so I could get to work. They were very friendly and professional and tried their best to help me keep it under my budget. I definitely recommend coming here. Besides doing great work, they make you feel like a friend of theirs. Their great guys!
Bob is awesome. Literally has a story for everything which made time fly while I was waiting. His tech caught an error with the way my directional tires were rotated...which made it seem like there was an alignment issue, which is why I was there to begin with. Anyway, great service, great people, reasonable price. Thanks fellas
My daughter and I recently went to Monro for NYS inspections. We were very pleased with the efficiency and courtesy of the personnel. We will definitely go there again.
Chuck and Bob (and the other guys at the shop) were great. They explained everything thoroughly and made sure to provide the details without pressuring me. Great customer service; my husband and I have been well taken care of by Chuck at another location for a long time, and we are more than happy to continue getting our car serviced here with him and this team.
This is my first time dealing with them and it was a very pleasant interaction I went in for a inspection today and I was early.. they took care of me right away and were very nice they did the job quickly and didnt try to Tell me something I didnt need.. I highly recommend and trust me Im picky..
Professional, courteous, efficient. Acknowledged me by name and did great work for both tires and inspection on my car. Thank you!
Had an excellent first experience. My appointment was held at the correct time, expectations about removing my already expired inspection sticker before the inspection (per NYS Law) was given upfront and Bob was a pleasure to chat with. They were able to identify an issue with my car during inspection and correct it without incurring an unnecessary expense.*Disclaimer*I was offered a free handshake for an unbiased review.
The only Monroe Muffler I would ever recommend. I got a plat tire as I pulled into work, I immediately new as soon as I stepped out of the truck. Luckily I was able to get my truck to Monroe in time. After going back and forth about prices and warranty, I Finally decided to get a tire from Monroe rather than tow the truck to do it cheaper. Price was a little high IMO however, Time=Money. They had my truck ready by lunch time. Excellent communication and fast services.
Just went in for my state inspection. I remembered how quick and kind the staff was last year. This is the ONLY Monroe I will ever go to. I have been to other locations and the service was horrible or they would advise things were wrong with my car that were not. Bob is super sweet and the staff at this location are honest and efficient. Strongly recommend!
I ALWAYS bring my Jeeps to Monro as they continue to provide 5 Star service each and every time. Chuck and Ryan are first class all the way. Thank you!Kevin Obrien
Always get honest service at the Monroe I go to. They take car of my car and treat me with respect. Service is done within an appropriate time frame. We bring both cars here b/c we trust the service providers
I find it hard to give them 1 star, but I am doing it after giving much thought. The guys that work at the shop are great. They are the best and very honest. But, their boss, Bob, has no sense of customer service. He is rude in person and on the phone. I just had a horrible experience, got out of the shop, went few yards away and had my vehicle oil changed. I am never returning back here.
Terrible, avoid at all costs. Bob the owner does not honor Monro discounts. Its advertised as $15.99 for a standard oil change but Bob told my dad who took an appointment this past Saturday that they dont carry conventional oil and only semi-synthetic which costs $40...What a joke, avoid this place. Bob told my dad that most cars no longer take conventional oil (are you kidding? dude considers himself a mechanic?).The whole management run by Bob is a joke. This manager needs to be replaced and more competent personnel need to be hired.
I recently brought my car into this Monro Muffler location for an inspection and new brakes. Bob helped me save over $150 on the brake job and my car was completed within a few short hours. A few days later I noticed a new noise my car was making and took my car back in. They spent 30 minutes finding the issue, fixing it, checking the other side to make sure it had been done correctly, and sent me on my way for no charge. Bob and his team are a great bunch of people and I highly recommend this place!
I am not one to give 5 stars lightly but Bob and his team were well deserving of the following review. I live in California most of the year, however frequently come to Buffalo for work and to visit family. My first aquaintance with Bob occured last week. I was looking to buy a reliable car here in Buffalo and after weeks of searching I came across a clean Ford Explorer, yet I wanted to have the vehicle inspected to see if there were any underlying issues. I looked up the nearest mechanic and Monro popped up. Upon arrival to the shop, Bob insisted that the seller wait inside while Bob and I reviewed the truck. After a thorough review, he asked me how much I was paying and gave his blessing on the purchase as everything came out clean. When it came time to pay, I noticed I had left my wallet in my rental truck back at the seller’s apartment. Bob trusted me to get my wallet and return for payment. A few days later, I needed to have my NYS inspection done and noticed a few things I wanted upgraded. I made an appointment for today at 10 and showed up to get everything done.I have been around mechanics my whole life, and it was completely transparent that Bob was not only honest, but charging fair prices and recommending only what realistically need to be done per my request.Bob and Ryan did a great job, were friendly and personable and most of all were affordable while providing me with a very high value of service.I am truly grateful I stumbled upon his shop and will definitely be using them for anything in the future.Mechanics are not always able to deliver good news.. thats how the business goes. But when it comes down to it, what matters is honesty and affordability, and this shop will definitely provide you with those.Thanks guys. Much appreciated.
Went here for an inspection and they noticed a nail in a tire that I had no idea was there and fixed it. Bobs team is super fast, efficient, friendly and most importantly honest. Its the people that make the difference at a car place, and right now they have excellent top notch people. Ill be back for any car needs-
Ive been here twice and both times was treated respectfully by both the owner Bob and the technicians. They always took the time to explain to me what my best option was and did not try to upsell me. During my wait Bob also made conversation and was very friendly. Great place to come, Ill definitly be back for the next service on my vehicle.
Oil change price to high $81 this is my first and last time with them other place you can do it $50-60
I never write reviews but I feel I must let others know about my experience here. To sum it all up: excellent service! My car was serviced as soon as I brought it in. The waiting area was very clean, I didt mind waiting there. The manager Bob is my new friend! He is very pleasent to everyone that walks through the door. He will keep you laughing. I will definitely return in the future.
Tried to set up an appointment at this location for an inspection. A simple request, something that takes a half hour on a 2018 Honda. The only thing I got was a lecture and hung up on. Im not a mean or unreasonable person, and maybe he had a bad day. Regardless, Im telling everyone I possibly can about this location and the manager (Bob) I spoke to. Dont be rude and lecture potential customers, they may just call your corporate offices and say you were drunk on the job.
I was heading to NYC this morning around 5am. A deer with a big rack hit my car and lucky only did minor damage. His horn punctured my front tire as well as cracked my front bumper. I researched the earliest shop to open so I could get back to my trip as fast as I could. I showed up to the shop roughly 20 minutes before it opened (~7:10am). I was desperate for help and Bob happened to have the doors unlocked early. I stressfully walked in and explained to him what happened. He zoned in on the issues that occured and happily attended to them very quickly. I received astounding service in such a short amount of time so I could be on my way. During the wait I was able to speak to Bob Price (Store Manager). He had an awesome sense of humor and made my experience an easy 6 Star rating. Unfortunately there is only 5 stars. I was having a rough start to my morning and by going to this shop in particular it easy flipped it around. Not only Bob, but the 2 gentlemen working on my car as well. I highly recommend this place, not only for the quick and convenient service early in the morning but the pleasure of receiving great customer service. I commend Bob in particular for making me laugh when I walked in extremely frustrated (which is very tough for the average person). I made it to my destination and this was the first thing I wanted to do. Thanks again.
Good, fast service with a clean waiting area. We had gotten a staple in our tire and when i called to find out if Monro could help us, we were told to come right on over. Bob Price was very helpful and made sure we were taken cared of.
Bob was able to squeeze me in to get an alignment after another location was unable to at the last minute. He took the time to explain other issues with my vehicle to me, and made sure that I left in a safe vehicle, while being polite, courteous, and going above and beyond in the customer service aspect. I will be back, thanks Monro!
Fast, fair. friendly and oh yeah did I say FAST
Went to Monro today, I am a Homecare RN from Rochester, didn’t have much time and discovered that one of my tires was very low on air. I called the shop and spoke with Bob, store manager, he gave me the location and told me to come right over. I pulled in, his guy came right out, got me right in and took care of me within 10 minutes, they were awesome and took great care of me, I was on my way in minutes, so glad they were there and open, thanks guys, great job and customer service!!!
Had a fast acting slow leak in one of my tires coming from Orchard Park to Amherst. Called this shop as it was the closest place I could find. They got me in right away, repaired my tire and sent me on my way. Fast, Friendly, and efficient. What more can you ask for?
I wanted to share one of my worst experiences for an oil change. I stopped by the Amherst location around 7:45AM thinking I can just get in without an appointment, however, I was told that they had an 8AM appointment. I asked BOB the manager (not sure if he can call himself one) a simple question, was there only one person working? It seemed like I ticked him off. His response to me was, what kind of business do you think I’m running, do you think I can have my employees working 12 hour shifts? I just asked a simple question, I told him Ill come back at 9. Unfortunately I had to call 10 minutes prior to my appointment to re-schedule for later that day, he said to come in at 1:30. I get there asking him about the $19.95 oil change and the first thing he tells me is your truck needs 7 quarts, I said Ive changed my oil at other Monros and they never mentioned that. His response, who do you think is going to eat up the cost?!. I was like just go ahead and put 7 quarts. Ten minutes later he asked me if I wanted two new front tires because they were low, he had suggested he can put them in the back but he would rather put new ones. I said just put them in the back (he must have not liked my answer). He then tries to cash me out and asks what coupon will I be using, I said the one on your website, he says which one, I say the $19.95 oil change. Can you show me? I had to pull it up on my phone (like he never saw one of these before). I finally cash out, and he tells me you are no longer welcomed in this location! I asked him to repeat what he just said and he says you heard me, like I can fire employees, I can tell a customer to not come in my shop anymore. I asked Bob, what kind of circus are you running here?, and he just asks me to leave. I did let Bob know that I would be writing a review. So there you go, if you happen to visit a Monroe and Bob is working (Amherst on NF Blvd), I would recommend going elsewhere. BTW, thanks to Bob, I will no longer be taking my business to a Monro.
Ive been here a few times now and I wont be going anywhere else. They always get me in quickly and the staff is phenomenal. They saved my bacon when my drivers side door latch froze while I was driving to work and couldnt be closed. They got me in, got it fixed, and had me on my way in 20 minutes.
John went above and beyond to help me when I needed my brakes changed and an inspection. He sent an employee to NAPA to get parts for my car out of the area that he didn’t have access to nearby. There was a nail in my tire that I didn’t know about and John had an employee patch it up immediately. He also found me discounts to help with the cost. He is awesome, GREAT customer service! I will certainly be back. Thank You!
I have been a customer there for many years.They have always taken care of my car issues.Im going to miss Robert Price.Hes been a great manager.He is retiring.I hope the next manager is just as great.
DO NOT GO HERE. Quoted me $1,000 and paid $90 somewhere else. My exhaust had a hole in it and was just hanging under my car instead of attached with a bracket. I had a mechanic look at it but they insisted on looking at it themselves. I was then quoted $1,000 for a new catalytic converter!! What a scam!!! I only went here because I just moved here after graduating. So instead I drove three hours home and went to my mechanic there and he fixed it in less then an hour for $90. If I was someone who didnt have friends who knew what they were doing these people would have scammed me out of so much money. I feel very badly for anyone who goes here and doesnt have the friends like I do or has a strong understanding of cars. I promise you can find a better mechanic somewhere else so please dont go here!
Called ahead describing my cars problem and they told me to come right in. Bob took a look and they were able to fix my separated exhaust pipe in around 45 minutes. Great service would highly recommend.
My husband and I enjoy coming here for service on our vehicles.... however on Wednesday’s or Sunday’s when manager Bob is not there. Everyone else is an absolute delight to deal with at this Niagara Falls Blvd location. As for Bob? He should not be in a position that deals in customer service.
Very poor service. The front desk agent was chatting on the phone for 20 mins and kept me waiting when my car was done already. I had to interrupt his chatting and said I was in a hurry to go. He said how long do you expect it takes to work on your car, huh? I was happy with the other clerk last time so I came back but this one was terrible. I will not go back to the place anymore. If you dont want to ruin your car or YOUR DAY, dont go there.
I have gone to Monroe for oil changes, inspections and simple things of that nature, as I don’t trust them for more involved work. I have sat in the waiting room and listened to Bob the store manager treat people on the phone completely rude and talk down to them for no reason at all, and act like we the customers are bothering him because we’re calling for work. Just a miserable human. Every time I was in there he was rude to people. He was finally rude to me because I didn’t understand what he was asking. He talked down to me in a condescending tone because I asked him to explain what he had asked. I have heard him say racist things after he hangs up with people on the phone, and has even had the nerve to tell me about a racist lawn ornament he has hidden is his garden. I should’ve stayed away after that.
Impeccable and honest service. I brought my vehicle in to get the brakes looked at and Bob and Dave were honest in saying my brakes were fine and did not charge me for checking them. It’s their honest and great service why my family and I will always bring our vehicles to this particular location.
I was driving home from work and noticed my car got REALLY loud out of NOWHERE! Of course I freaked out and called my dad who told me to try and stop in at Monro Muffler. I called quick and talked to Bob who told me to stop by. I pulled in and immediately was taken care of by Bob and Ryan! They explained the issue to me (and even to my dad because of course I had to tell him everything first), fixed my car and had me on my way in under 15 minutes! Incredibly happy with the service I received today!
I have been almost nervous about writing this review, because the amount of times I have been helped out by Monro in Amherst. TLDR; If you need car work, you can trust Bob and the team at Monro will give you a FAIR price with HONEST work. In 2019 thats what is most important to me.It will be best if I dont use names anymore, in fear of retaliation from corporate business practices from higher ups.I brought my car in once after hearing some scraping and seeing some bent metal below the vehicle. They got me right in, explained the situation fully, and we came to the conclusion to just remove the metal plate that had bent. I was not charged for this visit. This is just one of MANY of the times the team at Monro has helped me out, when most businesses would charge you or scam you out of more money. With these business practices that I refer to as Old School (you scratch my back ill scratch yours), I have never refused to bring ANY of my vehicles to Monro knowing Ill get honesty and integrity from their team when it comes to figuring out what is wrong with my vehicle, and taking care of it in a financially viable way.As long as Bob Price and his team are running things over at Monro in Amherst, you will always have a customer in me.
I took my sons car here to get a balance problem with his new snow tires fixed. They were able to schedule a Sat appointment only a couple of days in advance. They had the car in and out in under an hour, and the balance is perfect now.
I moved to Amherst a couple years ago and went to this place because I did not know the area. I have had nothing but good service from this place. Bob has helped me out on numerous occasions and the staff there is always helpful and friendly. Called them this morning because I woke up with a flat tire and they were able to squeeze me in for a patch. Could not be more happy and recommend them to anyone in the area looking for friendly honest service. -Jim Sabo
My tire was losing pressure. Decided to stop in. They took my car in right away, quickly discovered the leak and fixed it in a timely manner. Mechanics were very friendly. I would highly recommend Monro!
Id like to think Im a great judge of character and the manager is always friendly and seems very trustworthy. I come here for all my repair needs and they always take care of me without all the extra nonsense. I havent once been sold on extras nor have they even tried to.
Turned around the inspection quickly with no issues.
Brought truck in they did alignment and rotated my tires. Put my new tires on the front less then 10,000 miles on them. I now have half of a new tire and bald on the outside. Took to local shop they said there is no way an alignment was done the bolts had to be torched free to do the alignment. They fixed it and now I gotta take Monroe to court to get my money back they charged me for an alignment. They also owe me some new tires!!! Do not let them work on your vehicle.
Munro manager Chuck accepted and handled our call and need very professionally and ex[edited necessary remedy. Thank you ...
When I called Monro, I was in need of service as soon as possible and they were able to get my car taken care of within a half hour of when I called. The staff was extremely helpful and nice, even funny! I had a very good experience and will definitely go to Monro again! Thank you!
I took my car repair shop, with a exhaust problem and was told I would have to wait for parts.I then brought it to Monroe muffler and brake at 2865 Niagara Falls Blvd. Amherst NY 14228 , they repaired the exhaust problem quickly and efficiently they were courteous and professional.
Got my car NYS-inspected there in winter 2018. Got a heads-up on brake pad status; with no pressure to buy any additional services. Owner (or manager?) was friendly, courteous and respectful to those in the waiting area.
I was treated terribly by a D-Bag manager named Bob. He told me my Jeep Cherokee only takes full synthetic oil, and that he would not put anything else in it. I went to my vehicle and read the manual. Seeing nothing stating this, I returned with the manual to show him and discuss it with him. He immediately raised his voice and said he didnt care what my book said, and that he was not going to change the oil with anything but full synthetic. I told him to calm down and talk to me without yelling at me. He said he wasnt yelling, again raising his voice. He called me a punk motherf*cker and told me to go get my oil changed elsewhere. This was the Niagara Falls Boulevard location. I left and went to the North Tonawanda location, and had my oil changed with SEMI synthetic, and was told that oil was fine for my vehicle when I asked. The person here was polite and professional, unlike D-Bag Bob at the Niagara Falls Boulevard location, who ought to be fired.
Mr. Price was professional and a total pleasure to do buisness with, he walked me through the entire process which I dont need to say is an great thing to have the work being done fully explained. I would recommend this particular Monroe over other locations because it feels like family, thank you Bob for everything!!
I know i’m always in good hands whenever I bring my car here to be serviced. Bob is awesome & the staff are super knowledgable and efficient. Thanks for all you do!
Highly recommend this location. My husband and I both bring our vehicles there for oil changes and inspections and have nothing but wonderful and warm welcoming experiences. Keep up the excellent work!!!
DO NOT GO HERE!!!! Please go elsewhere! So my belt used to squeek and finally ripped off. (My own fault for waiting so long) So I took my vehicle here to get fixed. They said the alternator was going bad and needed replaced immediately. I said no, that cant be the the issue cause I had suspicion of their money-making deeds from past experiences. So I drove my vehicle, with no belt, up the street (vehicle died along the way). But another mechanic popped the hood and said, dude, youre missing your belt, your alternator is fine! That was the last straw. Im not car-savvy, which is my problem, of course. But Im done with this establishment, and the stupid/inexperienced mechanics working on my vehicle.
Bob and the team were great. I had just got new tires a few months ago and ran over some metal which made the tire flat and they took me in right away and was able to fix it. Thank you again!
Needing a state inspection before the month was up and heading out of town, I scheduled an appointment two days ahead at 1:00. I showed up a few minutes to 1 and the man sitting at the check in desk asked me for my name. He informed me, with a rather rude tone, that I indeed did NOT have an appointment scheduled with them. Quick to shift the blame, he called the other location. I did not have an appointment scheduled with them either. I thought about showing him my call log from two days prior with their phone number...or telling him that when i called they told me they are located next to Zebbs, but instead had to listen to him tell me repeatedly Well I have no idea who you called but it wasnt us! So he absolutely blamed me while using an accusatory tone. This all had to be my fault. I should have shown him my call log. I would rather not waste my time since he told me then sarcastically that i could wait 4 to 5 hours for it and that was my only option. No apology whatsoever on his end. I walked out knowing I am now severely crunched with time to get it inspected before the end of December. Lets just say I will NEVER go back there and will be sure to inform my family and friends as well. Not to mention...kind of uncanny to find multiple exact situations as my unpleasant one in this log of negative reviews!
My thanks to manager Bob Price : a very knowledgable and helpful resource for Monro. Im always treated right here and the work preformed is top notch.
These guys are great. They helped me with a flat tire I had on my way to work! They got me in and out so fast. Will definitely be coming back to them for anything I need. Thanks again!!
We signed up online for an appointment for a four wheel alignment 3 days prior to the date we wanted. We showed up today at the correct time and the manager, tall middle aged guy with glasses, said there was nothing scheduled for us. He asked when we signed up, expecting us to say today, at which point he could say that is why he never got the appointment. We insisted we signed up several days ago, he then said we probably have the wrong location. We even told him we had an email confirmation for the appointment at this location and he didnt even want to look at it. He pretended to check the computer for like a second. He never apologized for anything, all he said was he can take us on sunday, 2 days later. We shook our heads walking out the door. Never waste your time at this place, we are never coming back.
I usually bring my car here for inspection and oil changes and they do a good job and its affordable not much else to say.
Ryan and Randy took amazing care of us we just came from the airport and had two flat tires and they made everything perfect. Most ideal and perfect service I’ve ever had from employees.
I know I can always count on Bob to get the job done with great service. It’s always the first place we take our car. Highly recommend.
If you need any help with your care take your care here the guys at this shop are outstanding!!! Ask for Bob the boss there hell take care of you trust me.
Bob Price is a fantastic store manager, great guy, and always gives the best service. If youre looking for any car maintenance, this is the place to go.
The new crew that took over in the last year is great. They are honest and very helpful. Definitely make sure I know the difference between needing something, and probably should replace it. They are a little pricey but they do good work.
There is a reason this place has so many bad reviews.... I made an appointment for a car inspection 3 weeks ago and they decided to tell me when I showed up for my appointment at 4:35 when I was scheduled for 5 that the inspector could not come in today. Maybe they could have called me? They called down the street and they could not take me either. Do not list a service that you can not provide even with an appointment. Thank god for the location in east aurora who took me Last minute on my way home.
Thank you for excellent work!There must be some mistake here...I received the best most top-notch service!!!! EXCELLENT!!!!!
Had a flat tire during a snowstorm. Drove it in and they were able to get me right in. 20 minutes later I drove out on the replacement. The manager didnt try to upsell me. I would try them again for my auto needs.
I was getting a sound from my front tire on my 2011 Nissan that was still under powertrain warranty. I called Monroe and asked if they could diagnosis the problem and what would happen if the issue was under warranty. Monroe said that they would call the dealer to make sure the issue was under warranty before performing the repair. So they say I need a new wheel bearing and would cost $500. I asked if that was covered under warranty. They said no because its not part of the powertrain. So I called local Nissan dealer and they said wheel bearing would be covered under warranty. So I called Monroe and they said Oh...most manufacturers stopped including wheel bearings in their powertrain warranties in 2007. They then said that they could repack the wheel bearing and perform alignment for $100 because even if its covered under warranty the dealer wont include a wheel alignment. I Called Nissan and they said an alignment is not necessary for the replacement of a wheel bearing. So I ended up taking the truck to the dealer and they said the problem was not the wheel bearing but rather the rotor plate was just rubbing. They made quick adjustment and issue resolved free of charge. I had a second experience at Monroe where Bob the manager was working and a Canadian couple came in to have some repairs done and where trying to pay with Canadian currency. Bob was pretty rude to them and said he doesnt accept Canadian currency. As soon as the couple left Bob expressed his thoughts about Canadians in a very vulgar manor and said what do these f&#**#& Canadians think I am? I dont want their currency. He went on to say how he is fed up with the Canadians coming in while their wives are shopping and they just browse and ask a lot of questions and never buy anything. Every other word out of his mouth is a curse.
STAY AWAY, DONT GO HERE. I am a mechanic from Ontario Canada. Automechanic colleges in Canada are Government inspected. Not in the U.S. in Canada the mechanics are tested every 5 years and licensed by the Government. Not in the U.S. The owner of this location had to look at a video on a computer to learn how to fix my vehicle. Most Monro customers come here ONLY for a oil change. Please go to Ontario Canada for vehicle repairs. Its the safety of your family riding in your vehicle.
I take my car here every time I need work done on it. Always accommodating and professional. Bob, the manager, is awesome.
I called for oil-change and they have set me up appointment at 8 o’clock in the morning. When I got there At 8 o’clock, there was no one in the store and the door was closed. I have waited 20 more minutes for the manager to open the door.
Very professional shop. Was in and out no problem. Bob and his staff were very welcoming and performed an outstanding job on my vehicle. Will be back
Terrible manager. This is the shadiest Business I have seen in my 5 years living in Buffalo. Don’t go to Monro Muffler ever, I went in for an oil change and left with pinched brake lines.
One of the worst monro location in the WNY area. Bob is by far the most arugant rude person I have ever met. He tries to add more serivces that you defintiely dont need. The cost was estimated to be around $275, then I went to another guy on NF blvd too who fixed it on the spot with only $25 cost (versus $275 estimated by Bob). I forgot to mention that Bob does not take an online appointment. SIMPLE ADVISE...STAY AWAY...
Very friendly guys, able to get me in right away for inspection and oil change. Repair shop# 7080656 MMB 361. All three were curious, with good manners. Feb 28 2019. Thank you!!!
Gone here several times for oil change, tire rotation, inspection. Never an issue, staff is pleasant and honest.
Presented coupon to include rotation with oil change. Mgr refused to do it and customer service called me a liar about having a coupon and hung up on me.
Quick service, great value
They found the hole in my car and gave me advice and did not charge me for anything i didnt need
Bobs the best. I’m 61 years old and been around the block with service centers. Nobody more honest and straightforward than Bob and Monro
These guys were great and timely! Chuck greeted me with a smile and took care of me fast with no hiccups . I live in the area and will definitely be using these guyz again and again! Would reccomend to a friend
They guy at the counter didn’t even look at me once. Felt like his paperwork was too important to service a customer. Also refused to do a 15 min job because he had 20 min to close. Very rude and unprofessional.
Friendly people, got the job done very quickly and efficiently, definitely the place to go for any car job!!
The service was great!! I was in and out really quick and all of the employees were super friendly!! Especially Bob, he was wonderful. I will recommend this location to everyone!
Great Experience. In and out in no time. Bob and the team there are very helpful, they actually care about their customers and are not out to steal your money.
I was experiencing tire vibration and John C. corrected the problem with proper balancing. Great customer service. Thank you! I will be back for future needs.
Had a great experience at Monro today on Niagara Blvd. Very friendly, efficient, helpful service and very reasonable pricing. I will definitely be returning!
Excellent service! Went in for a scheduled inspection, had it done quickly and the we were treated very well. Highly recommend this place!
Came in with a tire leak. Bob hooked me up and didn’t charge me for the repair. I’ll definitely come back for any future work on my car
Went there for NYS insp. Bob the manager was very nice, and made conversation during my wait. Was out in less than half hr. I highly recommend
I was very happy with the service and experience I got! Ryan and Bob were very helpful and friendly! Definitely will be returning in the future
Had an appointment at 4pm. Showed up 15 minutes early and was told had to wait for the manager to return to get checked in. Never got my oil changed as manager took too long to return.
Great service and the manager and staff were friendly and good people. I would recommend this business and location.
Bob the manager is awesome! He helps the time go by fast while waiting and he really looks out for the best interest of the customer!!
Just in for a inspection and tire rotation. A clean and well run facility.
I have been here a few times for car inspection and to have a flat fixed, never a wait time, and service is always great, would definitely recommend to a friend.
Bob price was very humble and very friendly. Service was quick and staff was very informative
Will not put the recommended brand of oil into our car. Scam alert, will not let you bring any outside parts in so they can up the price. Dont use this place.
Bob Price is very friendly and professional. I needed a bulb put in, and he went out of his way to help me at no cost. Thank you Bob
Very helpful service. Technicians were quick and provided information on all questions.Would recommend that others visit this location.
Great location, fast work, good prices on oil changes and the manager Bob is always great!
I refer all of my friends, family and business associates here. Bob is awesome to deal with. This is a place you can trust!
With everything going on lately, the place was extremely clean looking, clean smelling and clean feeling. Fast service at a great price!
Always have a good experience at Monro. Bob the manager is very knowledgeable and always does right by me. Highly recommend.
Ryan and bob helped me a great deal by far the best service I’ve received from any location! Thank you both so much.
Bob is upfront person and lets you know what needs to be done will recommend this place for your service needs
Bob is extremely fair, forthcoming & transparent with repairs. Easy to get my vechicles inspected there.
Outstanding Monroe Team.... I really like to go there. They are fast, reliable and give us peace of mind.
I went for an inspection early Saturday morning. I was in and out in no time ! Great service and great staff !!!
Thank you Bob for all the service you had for me today I really enjoyed speaking with you and appreciate your personal service would definitely recommend going back thanks again
Always really great service and good prices, Bob and his team do awesome work!
Lazy, because of rainfall they would not help and plug a tire with a slow leak. Man inside was watching tv and no customers. Wonder why!
I just called for a state inspection and I said thank you for the information and I heard the clerk say some rude things about me as he was hanging up. I will never attempt to go here again.
Always great service and communication. Been coming here for years with multiple vehicles and will continue making my way to this location.
I’ve been coming here for years and the manager Bob has always taken good care of me!
On tech on a Wednesday in summer, a very busy time of year. Pretty sad. Must not be ripping customers off as often as usual.
My experience was great, bob was as helpful and friendly as every visit I have had there
Great service by Ryan! I had a flat and he was very courteous and helpful!
Needed a tire plugged and they did a great job I was out of there in fifteen minutes.
They were fast and great customer service ! Took good care of my Nismo rs
Great service Chuck was able to help me out quick and get the information for my next service
I have been a client for more than a decade and would recommend this Centre to anyone looking for honest professional service.
Bob price and crew was awsome. i will keep coming back and referring friends and family.
Made appointment online, but the store says not received appointment. They ask me leave.
Fair price, no high pressure, service done as promised, nice people. I will be back for sure.
Very Clean, Professional facility and mechanics. Would definitely reccomend.
Thank you Bob and John for finding the source of my gas leak fast!! Fast and friendly service!!
Over phone what a psychopath man try tell me what type oil goes in my car n scream st me good god no thanks
They have the best service...any time I need they service or a question they are there to help with no problem.
Awsome staff excellent service i would highly recommend
They Fixed my tire and mounted it for no charge.
Great service. They were honest and upfront.
Great crew...fit me in last minute. Rare find
Very great and fast! Good pricing too
Great service
Good service, reasonable pricing, neighborhood store atmosphere.
They guys are great and always good prices
Bob is usually at the location I go to but he took
Very happy with service.
Fast service nice people in and out very quickly
Excellent service I would recommend this place to everyone
Friendly staff, decent priced service
Great staff and prompt service!
Took.me in a reasonable time every time I called
Great staff and mechanic
Bob is an Auto Service God
Nice fiendly place
Excellent
Courteous
Great service!
Great service
In and out state inspection
I was not there.
WENT FOR MY TIRES...👍👍👍
Honest. No BS. Worked the numbers to lower the cost when pressed about price. Have patience, in todays environment its hard to find people to work.
Total reviews rating 4.2
167 Reviews for Monro Auto Service And Tire Centers 2023:
Review №1
2022-06-17My wife and I took our family car to Monro at 2865 Niagara Falls Blvd. just over 1 year ago. We had the brakes replaced there. It was for new brakes and rotors. The price was a quite high however I wanted a quality job so I agreed. The price.. $856.98. Weve been a monro customer for the last couple of years for inspections and oil changes, again a little high in price but I wanted to think I was getting quality workJust over 1 year and the brakes started to pulsate. We went back to the Shop. We were told that the rotors were damaged and needed replacement. I am not sure of the exact quote but It was over $500.00 to replace the rotors. Chuck would not budge on the price.The vehicle is driven almost exclusively by my wife and the driving habits have been consistent. The original brakes lasted 33502 miles and the brakes after Monro installed them lasted only about 5000 miles. This is just 20 days after the warranty.Either the job was done incorrectly or they are using sub standard parts.Does he really think I would spend another $500.00 for another inferior job?Maybe these brake jobs are designed to fail just after the warranty period?The old adage.. fool me once, shame on you, fool me twice, well you know the rest.
Review №2
2022-07-01Charles is very kind and personable. Was able to squeeze my fiance in for a NYS Inspection. Talked my fiance through honest pricing of tires. We both appreciate it!
Review №3
2022-04-26Always feel good about going there. Never feel oversell. I trust the staff, which is big. I think they go above and beyond to do the best for the customer
Review №4
2022-06-04CHUCK and the team there were great to work with. Friendly professional and quality work. Ill be back.
Review №5
2021-04-05Ive been going here for oil changes, inspections, maintenance & repairs since I first got a car. Theyre always honest and up front about anything car related that you might need. Bob is friendly, accommodating and always goes the extra mile. Thanks again for making my experience wonderful!
Review №6
2021-08-03Had my inspection done here and they pointed out my from brakes were about to go. I couldnt afford it that day, and they offered me a discount to get them done after payday. When they did work on my brakes they noticed some of the caliper parts got destroyed because the people who did them last time didnt pay attention. The manager (whos name I forget) and the tech both stayed late to get the parts and get my truck done that night. I told them to go home, that I didnt need it done that night but they insisted.10/10 would come again.
Review №7
2021-04-23Great people and wonderful service for our fleet management! Bob and the team take good care of us. Very flexible on scheduling and work efficiently. Reasonable pricing and always provide expert recommendations. I am not going anywhere else from now on.
Review №8
2020-10-06A huge THANK YOU to Bob and Ryan. We were leaving Buffalo the morning after my husbands surgery and realized the full size spare underneath the Jeep was loose and wobbling. With a 2 hour drive ahead of us and no tools to fix it we stopped in. They were more than willing to not only help us fix it but show me how to tighten the spare if it happened again. They were both very friendly. We passed plenty of shops but decided on theirs and I am glad we did. Thank you guys for the great customer service and ability to help on short notice.
Review №9
2018-02-20Had the best experience worth writing a review. This particular location is a no nonsense location.You walk in and are welcomed by the manager. He tells you before they take your car what you need, what you will pay and how long you will wait.I was impressed by that. Competitors advertise 9.99 oil change sometimes and then you leave paying $30 without being told anything.While I was waiting, there was definitely a small business, family atmosphere. Everyone being greeted the same and treated with a personal touch as they left.Bob Price was the manager in charge and from what I saw runs an honest business.As a previous business owner I cannot say how great it is to see customers treated this way.
Review №10
2021-08-06Super friendly! I was having my oil changed and my State Inspection updated, and they handled it quick and affordably! Definitely bringing my car here again.