Montefiore St. Lukes Cornwall in Newburgh
Site: http://www.montefioreslc.org/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
After over 2 years of serious errors and omissions at Vassar, then a scheduled and prepared surgery to allow me to walk again being delayed by 2 months because “I am non emergent”I wised up. Got over to st Luke’s, great surgeon put me back together 6 days later.Had an 8 day stay and overall, aside from top private hospitals in Asia that would cost $5,000 a day here, my expirence at st Luke’s was the best I can remember in the USA.I can’t say enough positive and thank you Dr. Esemunde and everybody!
I can only speak about our experience, We were treated with respect and compassion. My son was taken straight back to the ER and IV bloods urine and ct ordered. I would always go back. Not all experiences are the same
All the staff members stand around and gossip constantly. It’s obnoxious and unprofessional. Every single time I’ve come here, the wait times have been ridiculously long. I understand that they are “understaffed,” but I never see any urgency. They only care about talking to their coworkers or eating, and the older, overweight nurses will treat you like a burden even though IT’S THEIR JOB TO HELP. Do better, hire professionals who care or at least pretend to. Not these lazy individuals with horrid attitudes.
The clinical site is terrible. Rude to us. No clear direction or anything from the leaders. Labor and delivery administration is very rude, not teaching us anything, the nurses are wonderful and very caring. But the administration makes students feel lower than dirt. And do no listen to students at all.
Have a mental health family member in the ER the hospital first thing they say is are you vaccinated if not you cant go in the room I have to stay in the waiting room like. This COVID line have to stop. Like he is like a little kid that needs a family member by his side at all times. I have no symptoms no high temperature. Like I will be in a room with the patient like this is crazy! Still no entry 🚫
Was there for 3 hours with my 7 year old and was NOT ONCE seen by a doctor. Was eventually told by a old white male nurse “if you haven’t been seen yet you can leave whenever you please” because I was getting frustrated not only at the fact we have not been looked at once, but there’s a special needs teenager roaming around drooling going up to us and everyone else. So I asked to be discharged and he got extra sarcastic with me. Never brought my daughter here for many reasons. I thought a simple X-ray how can they mess that up. Well just reminded me why I DO NOT GO THERE
Overcrowded E.RLoud and obnoxious patients. The young woman next to me was playing ghetto music from her phone .A handcuffed convict yelled You all gonna die. The staff was good but the place was unsafe and scary as hell.
Went to the emergency room and the service was OUTSTANDING every single health personnel were professional, friendly and considerate. We were treated very well. Thumbs Up! THANK YOU
I’d rather go to a vet then come again. This place is a joke. I arrived via ambulance and when they checked me in the woman actually complained because I was a first time patient and apparently had to do more work. Then I sat in a room for hours, my hands bleeding and all they did was offer an ice pack. I finally got a CT scan and they sent me home. They never cleaned or bandaged my hands even though they report says hand abrasion. My hands of course got infected. Thanks Saint Lukes for nothing.
Deeply saddened by how my grandfather was treated here. I hate giving negative reviews, but the neglect from hospital staff in his final days was heartbreaking. If you have the ability, go elsewhere please.
Never fails theres always blood at St. Lukes. This is from my visit today and a visit two weeks ago. The visit two weeks ago that cup stayed for hours even though I told someone.
I came in to the ER I am here now because I had a panic attack I’ve never had them before. The ambulance brung me. I got her around 12:40 am they apparently for got about me . The dr came almost 2 1/2 later to do nothing basically she said to go see my primary care dr and a therapist 🤬 now I’m waiting to be checked out let’s see how long that takes it’s 3:10am right now
Using my fiances acct.... but; Tried to go in the ER with my friend this evening and was told I could stay in the waiting room but cant go back in a room with him. Why you ask? Because I only have my 1st vaccine. Does this make sense to anyone???? Corral all the unvaccinated and half vaccinated people in the waiting room on top of each other instead of sending them back into a private room with the patient they came in with. This place is out of touch with reality.
My 7yrs old grandson was treated at this hospital for a fractured leg and the service was poor. Unbelievable poor. I had to travelled to NYC to see an orthopedic because the hospital do not have any.
I have personally received some of the worst medical care I can imagine at this Hospital. Have witnessed others also receiving awful care, being left writhing in pain for 5 ours because nobody could find the time, and then nobody could manage get an IV in. My son received good care when he broke his foot. My foster son received excellent care when he was stabbed in the leg. I went there for testing recently, and Machinery was literally taped together with medical tape, the room was dirty , dried something was running down the windows.
Went there in pain to see pain mgmnt they then said schedule a appt for shots which is in 2 weeks then we will see how that goes and then see about medicine 💊 this after they asked like 100x how bad was my pain i told them .a 10 smh
They nearly killed me in the summer of 2021, they have no dedicated IV team-gave me sepsis with IV.They also misdiagnosed elderly parent who was transferred under suspicion and saved at ny Presbyterian . Do not go here for any reason!!!!!
My husband had a procedure which required an overnight stay. He received excellent care. The nurses were all kind, compassionate, efficient, professional, and it was obvious that they loved what they were doing. Everybody we came in contact with (security guard, housekeeping, etc) were all helpful and professional. We were very pleased with the quality of care at St. Lukes.
My 85 year old grandmother had a collapsed lung and had to wait in the emergency room for 9 hours to get a room. They had open beds but just werent ready to give out a room. During her stay here the nurses in general were not that great. If you have an elderly sick relative do not bring them to St Lukes Cornwall. Save yourself the grief.Update on how terrible this place is. While COVID is rapidly receding and rules are relaxing everywhere, this awful hospital makes people see a dying relative one at a time. Visiting hours are also only from 1-8pm. Be sure to schedule the passing during those hours if you want family (only one member) to be present. Many of the doctors and nurses have become power hungry COVID dictators, focusing more on enforcing COVID rules than patient care. Denying families the chance to be around dying loved ones is a disgrace. Some of the nurses and doctors on the second floor step down unit should be ashamed of themselves. These people are out of their minds.
I went to em room caus of bleeding internal..and they sent me home not even to check me for test..Im not happy with care I got Im 80 years old...
My husband spent many weeks at this hospital before his death. The care he received was fantastic. The entire staff, including the cleaners, the kitchen staff, the support staff and all of the nurses and doctors were personal, caring and thorough. We were so grateful that, even now after my husbands death a year later, it feels good to thank them all!!
I spent 10 days in St Lukes. I forgot I was in a hospital! Had a gran Man Seizure. The Nurses & Drs. were great. It was like a vacation. Private room, TV, Phone, 3 meals a day, (which the food was good) the staff wonderful. To top it all off, a Beautiful view of The Hudson River! I took so many pics. Honestly. I couldnt pay for such a relaxing, nice time!!
My 2-3 year old son has been to this ER twice (at 2 and now 3). Both times it was the absolute worst experience possible. The nurses are on power trips and completely lack basic human empathy for their patients. You would hope the doctors would be a voice of reason but they’re told what to do by these nurses without objection.The standard of care at this place is unacceptable and I will never subject my family to this place again. I’ll drive an hour for competent and caring (empahasis on caring) emergency care from now on.Trust me - they’ll treat you badly and then send you an hour away for actual care via ambulance. Save yourself time, money, and peace of mind and drive yourself.
My boyfriend was treated here for a tooth abscess back to back the nurses do their best, but the doctors were horrendous. When asked questions they leave the room and leave the nurses to clean up their mess. Worst experience I would not make anyone come here even if they were dying would travel over an hour for good care.
I know they are understaffed for customer service and are challenged regardng office management. However as a patient. (Montefiore Medical Group) I can not tell how poor this place run. ERRORS, misinformation and no follow up. You call and they never pick up phone, you are advised to leave a message and they will call you back. NEVER happens, I placed mutiple calls no return. Sad as I was very happy with the Nursing staff and my Doctor was very good.
Riga-mortis can set in and they wouldn’t know until change of shift and they realize ur still waiting in ER for treatment except your dead. That’s how bad this place is!!!
This facility is just phenomenal. When I woke up on 7/7/21 in active labor I tried calling my midwife and their line(s) but had no luck due to high call volume. So my husband calls St. Luke’s and told them we are on our way and that baby is going to be coming any minute.... they assured him they were going to have everything all ready for us and to just get there. I pull up to the ambulance entrance and they were waiting right outside with a bed for me waiting on us to arrive. The way they got me set up with such urgency with such little notice need to be recognized. Everyone from labor & delivery was amazing! Kate (RN supervisor to L&D) really stood out to me most and went soo over and beyond to get me comfortable and all the resources I need. Dr. Jouve is beyond wonderful as well; she delivered my 5 y.o in Middletown years ago but now that they’re delivering here and the nurses here are so awesome, I will never go to Garnet in Middletown again!! Bring your new life into this world at a judgement free, clean and friendly facility and if your skeptical, sign up to take a tour!! I stand by them
Don’t ever go to the emergency room here - its Trauma status should be downgraded so ambulance is not forced to take you here - patient went in after motorcycle accident - they did not clean out or bandage his wounds, did not give him antibiotics, did not give him tetanus shot even though doctor came in and said they would, did not pull out his IV before he was leaving - he had to tell them to do it, but most of all these INCOMPETENT doctors discharged him after about 5 hours and said he had only soft tissue damage based on their review of mri and xrays - he was in pain and went to his regular doctor 2 days late who said he had fractured clavicle and ribs - how do you possibly miss that St Luke’s!!!!! NEVER go there if you want competent care - this is bad hospital with bad reputation that has not changed with the name change from Newburgh to Cornwall -
As a first time parent, and someone easily described as discerning, this facility gets my highest marks. My partner was scheduled for a C-section for more than a week later than when she suddenly went into labor. Obviously our birthing plan instantly changed to a different doctor on the team. Everyone from the nurses, phlebotomist, the surgeon and his staff, and particularly to my partner, the anesthesiologist who fielded every question and concern with grace and calm, were incredibly proficient and direct in their treatment. From calming my partner before surgery, to calming me after, they were spectacular.With a very low blood glucose level, our baby ended up in the NICU for the better part of 2 days. Again, the staff there was nothing short of brilliant. The nurses were amazingly kind and patient with my total lack of knowledge. Instructing firmly and with what can only be attributed to knowledge built in decades of experience. They were led by an amazing doctor, universally and obviously respected, with a fantastically difficult name to pronounce. Known and referenced with reverence by all with only his initials, Dr. KP.The hospital does not have the flash and trim of some others. Not that it was dirty or unsanitary in any way at all. But, the decor was not built to wow. The staff and their skills were. And they did just that in truly superior fashion.I could not highly enough recommend this facility for your birthing needs. The love of their work shows in every detail of their interactions and most importantly when doing their jobs. 5 stars. Thank you to you all. My daughter is beautiful and healthy, robbing my partner and I of every bit of our sleep and were loving it, in great part thanks to you.
My experience at this hospital in Newburgh was outstanding. Every person I came in contact with was kind and genuinely concerned with my health and well-being. From the security guard to the surgeon. I had a gentle and caring CNA (Nate) who put me at ease during an overnight hospital stay. I would return here without hesitation (but hopefully Im healthy enough not to have to). The staff here is top notch.
My mom was admitted and diagnosed with cancer last October. The staff were kind and accommodating. I applaud the team for their professionalism. I overheard other people’s patients be so rude to Doctors, nurses, and other personnel for the most mundane task. Honestly, if someone has the power to save my life, I would be more understanding. Everyone is human, people are late, but you may be asked the same question a couple of times. Thank you, Dr. Chris, and the countless staff that was nice and answered all my questions. You are truly appreciated.
My brother was recently treated here for pneumonia. Mind you my brother has special needs, he has low functioning autism. 1st off they lost his medications that he needs for his seizures, anxiety and other medical needs. Which lead him to missing his meds for a week after he got out the hospital. 2nd my brother can’t use the bathroom on his own so he wears diapers. When he got back from the hospital his whole back side had a rash indicating that he wasn’t changed often. People are not allowed in this hospital bc of Covid-19. I had to call to check up on him and most of the time the nurses were rude or never returned my calls. This hospital is horrible at treating people who need it most. I understand there’s a pandemic but this is unacceptable. Get your sh*t together St. Luke’s. Stay away from this hospital, especially for the people with special needs.
Visiting hours are from 4-8 only because of covid …… but they put my non covid mom , sick with pneumonia and cancer on a covid floor surrounded by covid , but I cannot be there to advocate for her or hold her hand , even though I’m vaccinated and do not have covid - seriously! Enough is enough
The staff here was amazing Im really surprised at the ratings. Ended up here with a broken rib and punctured lung after a really bad accident. Spent about a week here and everyone from the emergency room up to the 3rd floor was incredibly kind and almost too helpful. The nurses charged my phone for me when I was unconscious so I could call my family, they were more worried about me being alone than I was. Food they give you is decent except for the meat courses, but you can ask for a menu and pick your meals ahead of time. Ive been to a lot of hospitals and St Lukes is by far the best one Ive stepped foot in - I wont go anywhere else
I was little nervous when I got here by ambulance with some problems, since I read a lot negative reviews, I was super anxious. BUT, after I stayed here in ER for couple hours. I could say staff here are really kind, genuine , professional and take really good care of patient. During stayed in ER, I saw a trauma patient came in and how fast they took actions to help the patient professionally and efficiently under the leader! Really nice place and I can put full trust on them...
The ER is the worst ER I have ever been to. My wife waited in th ER for over 8 hrs. She was to be admitted around 8 pm. By 1 am, she was still in the ER. Staff here dont care. They are arrogant and unproffessional
Our twins were delivered here and it was a great experience. The doctors, nurses, and everyone else involved in providing care went above and beyond what we expected. While we primarily interacted with the birthing center, we also had experiences with the NICU and lab - both of which were equally great. I have nothing but good things to say about the people (especially the nurses) who work here.There are a lot of 1 star reviews here - make sure you actually read those and determine if the people who wrote them are making sense. Not going to call anyone out specifically, but there’s some pretty out-there claims...just saying... Not to say someone couldn’t have a bad experience here, but again, read those reviews before you trust the average star rating.
I would recommend you stay far, far away from this hospital. The experience with our first delivery was so bad that we drove 45 minutes to Vassar to have our second.... I wouldn’t go back to this hospital if I was dying. The hospital staff should all be fired. The nurses and staff were some of the most rudest and nastiest people I have ever encountered. Save yourself the awful experience and drive a little further away and go to a good hospital.
The Emergency Room was so kind, caring, and efficient to us this morning. My father was treated quickly and with such respect! Thank you all! We are back in NH safely.
Went to the emergency room.Gave them my insurance.Somewhere there is a disconnect with my insurance and them.Nasty lady calls and accuses me of not having insurance.Gave her my insurance again and asked her to call and see what the issue is.Emailed her again asking if the issue was resolved.No response.Get a call from collections about my bill.Tried calling the Newburgh at Luke’s location no luck.I have paid collection but still have no idea what my bill is or anything.Please contact me with my bill so I can submit it to insurance.
My mother had to stay here for a life threatening medical emergency. During her multi-day stay, we informed each staff member we encountered that her name on file was wrong. They never corrected it. During operation, an incident occurred; instead of trying to fix the issue the immediate reactions of the nurses in the room was to call a doctor who was not on-shift nor onsite. After calling to resolve the name mix-up so I could pick up my mothers medication, the nurse on the line proceeded to give me pointers for care-giving for the entirely wrong condition, oblivious to what advice she was giving. Horrible hospital.
Unfortunately the care provided is bad. Interactions with staff, one on one is alright but receiving medical care is dismal once a patient is admitted. Getting admitted to a room is a wait for several hours. The process is inefficient. Very sick and elderly patients too weak to feed themselves are on their own. Trays dropped off with no one checking or helping them eat. Patients who are confined to the bed are not helped too much when having to go to the bathroom. And if a patient is in the last hours of their life, moving them to a private room where they can die with dignity is just about impossible. Trying to get help from staff means one has to be totally submissive and apologetic otherwise they cop an attitude. The medical care process at St. Lukes is well below average.
Gave birth to my son in this hospital. They were AMAZING. The Labor & Delivery department were so nice to me. They took great care of me. All the nurses were friendly. The lactation consultant worked hard with me to get my baby to latch. The doula that delivered my baby was so good to me. I swear she was awesome and calming during the birthing procedure. When I was in pain she never hesitated to help me out. I would definitely come back to this hospital.
I was in this hospital for 2 wks about a year ago for a suicide attempt. They have no psych department. Because of where I live, they forced me to go there. I was put in a coma for 4 days because I was combative. They never weaned me off the meds and I woke up with a tube down my throat. Someone was supposed to be watching me 24/7 I pulled that tube out myself not knowing what was going on. I was told by the ICU nurses that I got them in trouble. I truly feel that because I was there for a suicide attempt, I was treated poorly by the nurses. I wasnt transferred (I tried) because putting in that coma gave me kidney failure and I had to be on dialysis. After I woke from the coma, I was on 24/7 watch by sitters mostly who were amazing! I couldnt of gotten through it without them. The nurses at night were ok but during the day they were awful, it took so much time for them to come to my room and my sitter couldnt leave to get them. I was on a heart monitor and the clamps got loose and I was flat-lined according to their computers at the nurses station for at least 15 minutes before someone came in. They are terrible at their jobs and the doctors are a joke although I didnt see many. I was taken there 2 days ago for a seizure and they tried and failed to get blood from me by 5 different people. This is a scary place no matter the reason you go there. I refused to stay the other night and the nurse took my IV out of my hand in the middle of the nurses station. It was leaking blood and I took the gauze and tape and redid the dressing myself right in front of about 10 people that werent paying attention. I never felt safe or taken care of that night or the year before. I admit, im a difficult patient but if they gave an ounce of kindness maybe I wouldve felt more secure.I miss Cornwall ER. And what? I have to leave at least 1 star to post?
I have been here about 3 times and during the second times the staff was always terribly understaff and seem to not care about the patients at all. Not mention they messed up and did not clean my family members switched up well at all.The doctors and nurses were always siting on the computer talking and laughing with each other while not tending to my family member or patients in general at all, at least not until I say something or complain. I understand its late in the morning, but this it is your job and responsibility to take care of a patient.
How this hospital is able to continue administering medical treatment to human beings is beyond belief. I have never been in a hospital where the staff is rude, incompetent and need lessons in bedside manner. After a horrible car accident, I was taken to this facility where the sheets were dirty and the adjoining bathroom which did not lock, was clogged and overflowing. The triage nurse was rough, not having any compassion for the fact I had just been in a car accident and was hurt all over. She grabbed, tugged, pulled and kept it moving. Never saw her again. The same was with the X-ray tech. She expected me to move in positions that were beyond belief and then threatened me like a child. If I didnt get into the position she asked it wouldnt be her fault. Like I needed to hear that when I was in extreme pain and having a difficult time breathing. The doctor, smh, also a hot mess. I called for medication and waited over 2 hours. Reason, she forgot to put in the order. Overall I would never seek treatment from this hospital ever in life. I rather be treated by the ambulance and take my chances. If your thinking of going here, THINK TWICE, THINK TWICE.
Doctors and nurses were very nice but took way to long to get everything i needed done, what should have been an hour visit turned into 7 hours.
They don’t follow birth plans and disregard wishes and concerns. ignore you at night. make you clean your own wounds, make you feel bad for asking questions, gives a newborn formula and a pacifier when mother signs a form saying no bottles or pacifier. top reasons off the top of my head
Stay clear of St. Luke’s in Newburgh if you care about your loved ones. They aren’t compassionate or empathic. They don’t care about the patients. There are very few nurses who are great with individuals, most of them have no clue what they are doing or just sit around and gossip about the patients and families. You can never get a clear answer from anyone about anything happening with your loved ones .
I am a military guy in town for a work trip. I looked up the reviews for this hospital due to a unforeseen emergency. I can not say enough good things about the care that I got here. The doctor and nurses that cared for me was better than any hospital i have ever been in in my 19 years in the military. From walking in the door to discharge it was awesome. They really took care of me. I can not thank them enough. Keep up the good work St Lukes!
Do not bring you kids here unless it is a true, time dependent emergency. They do not have an on site attending pediatrician. And the on call pediatrician does not have a clue. He does not listen and would rather wait for your childs condition to get worse before doing something to improve their condition and get them out quicker. Probably just so he can charge the insurance company more.The only good thing about this hospital was the daytime nurse. Helen was great and made my wife feel better, whole helping her.When asked how they say they have a pediatric ward when they do not have an attending pediatrician, several administrators agree and say they should not.Finally after 5 day we were able to get an outside pediatric pulmonologist to get her transferred to Westchester Childrens Hospital. Just waiting for the transport to arrive.
Spent 4 days there after major surgery. Getting nurses to respond was a joke. I buzzed for a nurse, my wife was standing by the door & the flashing light outside the door which is supposed to let them know this, mysteriously went out. Had to have a foley bag reinserted. That was the last time anyone checked it, even when I told them I had pain there. Nurse just said it was spasms & left. The last day the nurse doing the discharge (which took over 3 hours to complete) changed the the bag to a leg bag since I had to go home with it, cleaned around the site & relief was immediate. I was supposed to be on gluten free diet, got diabetic. Never had a sheet changed or a sponge bath. I wouldnt take a dog there!
I recently went in to visit a family member and the woman sharing the room with her was in an absolutely horrific state. I couldnt even believe they would treat a human being this way. She was paralyzed from the neck down, only able to bend her legs slightly, from a car accident a little over a year ago. They LEFT her for 3 weeks in that room with so little care it broke all of our hearts. She wasnt being cleaned, when they brought her food in she had to wait an hour or two while it got cold before anyone came to feed her, they were rude about her simplest requests (while there she asked a nurse to check a bag her mother had brought in for her and the nurse said maybe later and never came back.), and they wouldnt even turn the television on for her... I honestly couldnt believe this! My fiancé and her mother, who had just met this woman, helped to clean her and change her out of the clothes shed sat in since she arrived. This hospitals staff should be ashamed of themselves. They treated a sweet human being like this. Its disgusting!!!
The post op staff were great to me and they were attentive to all my needs but from check in to when they wheeled me Into the operating room it felt like an alien abduction or like I was just an object because nobody would speak to me or even look me in the eye unless they had to. It was ultra bizarre is how I describe it. At one point in a gown on a gurney I was just wheeled into a hallway and the person nurse? Pushing me just stopped and walked away real fast and I sat there for 45 minutes as dozens of people blankly staring ahead walked past without even seeing me before a different person pushed meInto the operating room. Also in post op when I was able to walk and go to the bathroom to get cleaned up brown water came out of all the faucets. Very newburg
2nd worst hospital ever! Montefiore as an instatution is great, but this hospital have some of the worst medical staff with only a few good ones. The pain management Doctor was called while I was in the ER and he didnt come see me(his patient) until 2 and a half days later after admission leaving me in an out of control, unimaginable pain just to not introduce himself and show extreme prejudice against me and not even get my pain under control by following my medication history. Another Doctor had to ignore his recommendation and get my pain under control. The horrible pain management Doctors name is Dr. Damacharla. He showed extreme prejudice/racist towards me.
I have never been to this hospital before and I seen so many bad ratings I was nervous. I had some minor surgery done and the nurses and doctor were all super nice and caring, put my nerves at ease. I give the staff 5 stars!
Great medical staff and care. Lousy billing practices.Payed my bills as soon as I received them and I magically ended up owning them $1,200 more. Agreed to monthly payments and just this month they sent me to collections even though I was paying the agreed upon amount every month.
This review is for 3 separate visits. I feel I NEED to write a review at this time. 2 nights ago, my son fell and knocked out 4 of his top teeth @ 2am, I called the St. Lukes Cornwall Hosp. in Newburgh ER and told them we were on our way. When we arrived, we were immediately greeted at the door and fast tracked into the ER. The staff there took immediate care, checking out the injury and stabilizing the pain and following up with tests and Cat Scan. They were attentive and informed us they were going to transfer him to Westchester Medical Center, because they were the only hospital with an Emergency dental dept. ( which turned out as a nightmare, because they were only 9-5). But, they kept my son comfortable and arranged transportation,until 8 am,when Westchester Meds Dental dept. opens. The rest at Westchester Med. Ctr. was a nightmare.*** About a year ago on a holiday 3 day weekend, I had a severely infected tooth. St.Lukes ER admitted me,evaluated me, took care of my pain and eventually admitted me to a room in the hosp. where I had to spend the next 6 days.The ER was overloaded and I was there for a long time, but that was because of the holiday volume of injuries. Still, I was never neglected as a patient.*** Also about 2 years ago,my cardiologist sent me to St.Lukes Cornwall Hospital in Newburgh for a cardio catheter procedure. I was nervous as can be, but the well oiled and experienced staff in the cardio cath lab, were so nurturing and compassionate that made such a stressful situation so much easier for me as Im sure they do for all or their patients, after the procedure was over and the doctor had left, the nurse or technician there at my request, played back the video and explained to me just what I was looking at. The people I came in contact with that morning were what you would expect from a trip to the hospital. I want to thank this hospital for all 3 times I had to deal with them.
I came to St. Luke’s to get a badly infected appendix out. I was sent to the ER from my pediatrician due to severe pain while at rest and in motion. As for my experiences within the actual ER... I was told to sit on a stretcher in the hallways of the emergency room. For that wait time, it was approximately 30 minutes until a doctor gave me an evaluation in the halls (by asking where I’m receiving the pain, how long it has been occurring, and then a physical test with pressure from his hand). After that, I waited about 45 more minutes to get into a room. Time goes by as a well informative RN guides me through what is currently happening for when he is putting the IV in my arm, which is great considering it’s my first time getting one. However, it isn’t until about 1 1/2 to 3 hours that I get sent to radiology. A few moments after that, another doctor comes into my room telling me it’s severly infected and they would like to perform a laparoscopic surgery to get my appendix out. ** The entire process leading up to the surgery was great and they did a great job removing my appendix** Now I am post-op in my own room. I was gifted with an amazing nurse in 7N orthopeds named Kelly. She is the epitome of what a nurse should be. She was informative, kind, caring, and gave me the best care. She didn’t do all this for herself, she did it for me. But then as the day shift comes, she has to go home and a new nurse comes. This nurse is decent, she tends to ignore call bells. An example of this is by ringing your Call bell and having her talk about a sports game with a PCA for the next 15-20 minutes (yes, that exactly happened). Housekeeping, PCAs, nurses, doctors, physician assistants were all exceptional. Just a few aspects that should have been better.
I was quite ill and failing quickly and my husband called our doctor who told him to call 911. My husband told me at the emergency room I was taken to a room and doctors were in there immediately working on me. There were several doctors who helped to stabilize me since I was seriously ill. Eventually I was taken to a room in intensive care. I was not always aware but I know I was well taken care of by nurses and doctors. If I buzzed for a nurse one appeared immediately. The head nurse of the hospital visited with me when she found out that one of the nurses in intensive care did not respond to my call for help. I believe that nurse was fired and nothing like that ever happened again. And the Director of nursing came to see me daily to make sure I was OK.All of the nursing and physical therapy staff took excellent care of me and helped me to get strong and well. There is no question in my mind or the mind of my husband that the care I received was excellent at St. Lukes Hospital. My doctors were there daily as well -- my regular doctor and a specialist who was called in. I am eternally grateful.
I recently gave birth at this hospital. It was a traumatizing experience and I would not go back. I was mom shamed for asking for formula because I was told “this is a breastfeeding hospital, breast is best.” After my c section the nurses were very rough moving me around to a bed and yelled at me for not keeping my hands on my chest while laughing and taking about other people. I found many of the staff were unprofessional and without compassion.
Worst hospital. Me and my bf were in here for 7 hours. All he needed done was blood work and all the nurses just kept walking by. When we called out to them all they said was “I’ll get someone with you right away.” Three hours later someone finally takes his blood and doesn’t come back for 2 more hours. Went there at 10:51pm to 6:00am. Never ever EVER go to this place unless you wanna wait a long time. Mind you he had abdomen pain and was just getting checked.
Terrible facility, I will never go here again! Nothing is clean, staff is friendly but very inexperienced and nobody seems to have a clue what is going on. You can hardly walk through the ER with all the patients sitting in beds next to the nurses station. The staff is lost and overwhelmed losing patients having no idea who is in what room. Vitals were checked one upon arrival and once 4hrs later and we were evicted from her room after 5hrs.
St. Lukes Cornwall Hospital is the absolute worst. Completely unprofessional staff in the ICU section. Among the many issues I have with the care they are providing to patients, I am particularly disturbed by a recent incident. I am an unable to visit my dad in the hospital due to my job being away as a service member and I thought it would be a lovely gesture to send my dad some flowers from me and my sister. The flowers were delivered but unfortunately the policy is that flowers are not allowed in the ICU, rather than informing the patient and allowing him the opportunity to read the card, they tossed it to the side and not even inform him they he had received them. When I called my dad and he said he hadnt received anything I contacted the nurses station in ICU and was told that they were sitting in a corner and no one had informed the patient since yesterday. I am so angry with they lack of customer service and unprofessional attitude. This experience for me and my dad was a very disappointing one!!!!
Horrible Wait Time!!!! We came to the Emergency Room at 9pm and didn’t get a single test until about 1am. It took them over an hour to take a urine sample and over two hours to get ultra sound results. I told my wife that if I ever had a choice to stay home or come to this emergency room, just drag me to my back yard and let a pack of coyotes drag me away. Also, there was no toilet paper in the bathrooms. This place sucks.
I had the best experience at the labor and delivery department! Staff exceeded my expectations and I will never forget how attentive and knowledgeable everyone was. Thank you so much for making my birthing experience the absolute best!
On August 12th, I was rushed to the Emergency Room at St. Luke’s with a fever approaching 104 due to an infection. Besides being very uncomfortable, this was pretty scary. The ER team wasted no time in attending to me and worked from 4:00 pm until 11:00 pm to get the fever down. Once the fever was under control, I was admitted to the fifth floor.Once admitted, I was made comfortable on the Fifth floor where I was cared for until August 18th when the infection had been defeated. I cannot thank each of you enough for the care I received every minute of my stay. Aside from the expert medical attention you gave me, your reassurance and genuine concern for my comfort went far beyond medically curing my condition. The personal attention and concern for my overall welfare was truly outstanding and I really appreciate it.
In the two weeks that my mother was under their care, they failed to recognize that her hip was broken, after treating her for a number of other ailments they supposedly discovered. Only once she was moved to a different facility did anyone recognize it, even after being scanned by everything but an X-Ray, having originally been admitted for falling out of bed and hitting her head.This is the LAST PLACE ID RECOMMEND TO ANYONE seeking honest care, especially for a former registered nurse! I wish I could give them zero stars.
This hospital is the worst they only thing they care about is money. They would let you die in this hospital.i went in with severe headaches and nose bleed and the doctor ignore me and my pain for 6 hours. Dr hasan do syedaTold me that i had done blood work 3 months earlier that i was good to go. I told her seriously this is the er and i ask do you think you gave me the best medical care witout doing any real test. She stated i think so. This all happen January i called to complain they refuse to take a complaint and referred me to other departments. When i talk to the billing department they stated to Appeal the co-paynent and dont pay til you receive a respond so i follow what was told to me and today i was sent a letter bill stating if i dont pay it will go to collection. Its ridiculous and obvious this hospital dont care about its patient and only about money please people dont go because they will come after you for money but do nothing for your health. Fyi the day i went to the hospital was empty but employees doing a lazy job.
Worst experience ever didn’t have electricity and no food given and no water working. Staff was unprofessional and were laughing making jokes of patients and arguing in front of guests wow smh, and also not caring for any concerns I had for my father. I Will never ever go to st.lukes I wouldn’t even recommend them. There staff consists of people who claim they know . But they don’t they wanna keep you as long as they can to add to your ridiculous bill.this is a place to come and die .they get medications wrong and mixed up . And also blow by the fact your in pain. They even talk to you as your a child . Like someone needs to shut this hospital down even the walls and rooms were dirty yuck .
If I could rate this ER a 0, I would. They are a malpractice suit waiting to happen- if its not a gunshot wound - they dont know how to treat it. My infant nephew had all the signs of a concussion after a fall and they sent him home saying he was fine. Thank god my sister in law had sense enough to get a second opinion at westchester- where he had to have emergency brain surgery. My father had a stroke resulting in irreversible damage and they claimed it was vertigo! Its disgusting that this is the only level of care we can receive in this area!!!!
Unbelievable!! Parking garage is GREAT but finding a way into the hospital was impossible!! There were absolutely no signs guiding me. I parked on the 4th floor and entered the stairwell (no sign of an elevator in sight). Each level I walked have the floor # with an H, but again, no direction to enter the hospital itself. I hit the security button, but NO RESPONSE!!! Finally I called the department I was here for, they instructed me to wait there and they would send security to me. 15 MINUTES AND NO ONE CAME!!! I flagged down a car and asked for guidance. And she gave perfect instructions for me to get in the building. Once inside a CUSTODIAN helped me get to my destination.There should be signs on ALL sides of the garage giving directions into the hospital.Epic fail St Lukes!!!
My 63 year old mother who has stage 4 breast cancer with metastatic disease to the lung and bones and just recently put on narcotics to help with the pain presented with chest, shoulder and back pain after her nightly meds. I monitored her for a couple hours and checked on her she was diaphoretic and could hardly speak. She is under the excellent care of Vassar Brothers medical Center in Poughkeepsie NY. Given the situation I had to call 911 thinking she was having and MI. They had to take her here. It was the middle of the night so I entrusted in their care that she would be ok. She arrived scared and not knowing what was going on as she has never used narcotics in her life. There was a man that said to her “you’re probably on drugs that’s why you don’t know who or where you are”.... then two other men took her for a cat scan treated her like a prisoner. How dare the ‘health care professionals’ treat her this way??? No one could ding her med list, which I found immediately upon arriving to her room. Sitting on the chair. I called tonight to make this right and the Er charge nurse sounded very concerned and considerate. However the woman she transferred me to above her, well let’s say how did you get so far with ZERO people skills or compassion. This hospital is disgusting in every way. How they remain open?? I guess those ‘drug addicts’ that, let me be nice... man referred to my mother as such! I would rather die than to ever go to this place again... save a loved one DON’T TAKE THEM HERE!
This is the worst hospital Iv ever been to. It took them an hour and a half to give me a room. Than another hour to be seen by a nurse. Anytime someone came and did a urine, blood, catscan it was an hour/ hour and a half wait. They miss diagnosed me. I had to get surgery the next week from a different hospital
We’ve visited this hospital 2 times:1.My wife pregnant 5 months suddenly started to bleed and we rushed her to the nearest hospital’s (St. Lukes) ER. When we arrived, their primary focus was to diligently collect our insurance information, verify it and sign all of their forms. After all of their important stuff was done, collecting/verifying their insurance money, they put my wife in a room. Then we waited, and waited, and waited.. while my wife bled and we were under the impression something happened to the baby. As I looked around – I noticed everybody (the staff) were just hanging around chatting or the surfing the internet. There is very very little sense of urgency or ‘Emergency’ in this hospital. I finally protested and a nurse came to see us. She did a few things, then told us we have to wait for the doctor. We then waited, and waited, and waited.. about two hours. Finally the doctor came to see us. The funny thing is, I realized the doctor was one of the guys sitting there all along surfing the web. Watching basketball scores etc. I did not protest about this because we needed treatment – but man – what horrific service. I would not bring my dog here next time I thought to myself. Our baby was fine btw – my wife had a tear in the placenta.2.Last week, my 2 year old daughter was very sick from a virus.. after a few days of fighting it, she was completely dehydrated and we were told by her doctor to take her to the nearest ER (St. Lukes) to get her hydrated. Knowing how horrible this hospital is, we reluctantly took her there. Again – a staff of 5 diligently focused on collecting my insurance information, verifying we have insurance and the ability to pay. After they got what they wanted – dropped in a room we were to wait for a nurse. This was at 11:30pm or so. Someone did come check on us, and said that the practitioner would be with us soon. 1am came along. Nothing. 2am came along. Nothing. Everybody clearly just sitting around, chatting, surfing the web. My wife and I decided for the sake of our daughter – we should just check out and go to another hospital’s ER even if we have to drive further. We walked out of our room, walked passed all the staff chatting, sitting around, surfing the web, and no one bothered to ask us if something was wrong, if we were leaving, checking out or what? We kept walking towards the exit, past the receptionist, past security, past the main desk – no one was interested in why what or who. We walked right out, my pregnant wife, my 2yr old in the stroller and myself, right out of the front door. Nobody could care less. It lead me to think that if my 2yrd old were left alone for some reason, anybody could walk right out of there with her.This place should not be called a hospital. If you cut yourself and need a couple of stitches – by all means, go here and get them done – just be prepared to wait a good 5 hours until they are done surfing the web. If you are in need of TRUE medical service or have a TRUE medical EMERGENCY – avoid this place at all costs – they simply don’t care and you will NOT receive immediate attention (unless its to collect your insurance information). It’s just a ‘boring job’ to them. They are doing it for work – not to help people – not because they like it, but because they have to. And even then – you could die in the waiting room as they don’t care.
Brought me in, lied and denied my insurance. Left the hospital to be called back a few hours later to come back in since someone was giving me the wrong information.Should have cost me my copay but you billed me for BOTH DAYS and as OUT OF POCKET EXPENSES. Now I have to fight and appeal with this hospital and my insurance for the next 4 months over this.Beware, they will scare you out of the hospital, be rude and kick you out and bill you anyway even when you received no service!
I had pneumonia and didnt know it until I found myself on all fours gasping for air. Rushed to St Lukes by ambulance, I found myself very quickly attended to in ER and breathing normally within a few minutes. My blood pressure was also very high and EMTs said I had been in hypertension crisis when they picked me up. Again, the doctor and two aids had my blood pressure down to level 1 hypertension in about thirty minutes and and though not normal, they got it close enough for me to completely relax. This was before they asked for insurance cards and while the whole experience frightened me terrifically, the doctor, the aids, the nurse and xray technician were all superb, kind and on top of their game. Three thumbs up from me.
St. Lukes is the worst hospital. My son came there to be seen for severe abdominal pain and he sat for more than 2hours. Its ridiculous. When I called to find out why, they kept me holding for more than 20 minutes. I could have drove there in that time. The staff is very unconcerned about patients. I wish he could have waited to go to urgent care.
I recently had total hip replacement surgery here, and was a patient on the 7th floor. Dr. Rauschenbach was my surgeon. I couldnt have had a better experience. From housekeeping to nurses to nursing assistance, to physical therapy, I was in very capable hands the entire time. Even the food was excellent. If youve been recently diagnosed with a condition requiring joint replacement, you DONT need to leave the area! NOR should you let nerves, or fear hold you back; JUST DO IT!! Traveling down to WCMC, and NYC area hospitals is unnecessary! When its time to do my other hip, you can bet itll be done here. Linda, Jody, Asia, Carly, Tristen, Hilda, Kristen, and the Physical Therapist, John are wonderful, compassionate people who go above, and beyond. They made a procedure I was dreading as pleasant as possible, and Ill always be grateful. Im looking forward to my life again, and MEAN THAT! My husband and I have grandbabies we want to play with. Im tired of being a bystander. Im ready to play! Well, almost!
My baby was born there (2017), everyone was so kind and helped me a lot! The maternity is amazing and the staff, nurses and my doctor were awesome to me and my baby! God bless them!
Came in to emergency room for dislocated ankle. Triage person made fun of my name & town of origin. X-ray technician was distracted, did not check for pregnancy before x-raying, and then x-rayed my knee instead of my (purple, grapefruit-sized) ankle by accident. So I had two x-rays instead of just one.Now one year later, the hospital has been refusing to bill my insurance company which covers all emergency room visits, saying they dont have a partnership with my insurer- and just sent my bill to a collection agency even though my insurer has TRIED TO PAY THE BILL.Worst hospital experience of my life, practically malpractice!!!!
I was surprised by all the negative reviews, but It seems like all the negative reviews are for the ER. My mom spent time here after a stroke and two more times for other surgeries. The nurses are kind and the doctors are caring and knowledgeable.
Spent 6 hours at Vassar and never saw a dr. St Luke’s took me right in and I saw a dr right away. Stephen was the best ever and took very good care of me.
Shout out to the doctors , nurses , healthcare professionals, staff at this hospital. You guys are phenomenal not only your good at your perspective jobs but your bedside manner are amazing.Y’all always willing to go above and beyond everyones wearing their beautiful smiles . Thank you for taking cared of my wife during our stayed . God bless y’all and more power 😀
Im fairly young and had serious issues with my lower back gradually spreading to my thigh..lower leg and foot. Unable to walk, continuously falling and unable to apply pressure to my foot, I went to the hospital twice. First time no type of testing done after requesting. Issue got worse..went to other facilities with no help. Came back to hospital because I could barely walk, excruciating pain and unable to properly extend my lower extremities (both legs now) as well as more episodes of falling and passing out-all have been told to medical staff-. Finally had catscan told has several herniated discs, to take ibuprofen and muscle relaxer! No pain meds, no ref to specialist or indication on how large or serious this was. Not even a week later back to excruciating pain, passing out, unable to apply pressure or extend my leg..came back because lost control of my bladder, paralyzed now from waist down within hours of numbing onset of my left side.Finally was told being sent to west chester hospital an hour n half away for possible neuro surgery. West Chester did an MRI and unbelievably distraught at the size of the disc. And had to have EMERGENCY SPINAL SURGERY to release pressure from my nerves which was paralyzing me.St lukes fast track Is disgraceful. I feel I was being discriminated against due to my young age and people stating this issue is commonly found in older people. Treating me as if Im some druggy, not providing propped testing. Smh I couldve been paralyzed for the rest of my life or worse..dead. such a shame careless people work in such a field that requires care and close attention. Google my reasoning for hospitalization and u can see the severity of this issue.
I went in for a seizure.I was very aggitated and they put me in restraints and kept me that way for 4 days till I got a lawyer to come to the hospital to get me released. They sent me a bill saying I was treated for seizures. While I was there I never even saw a doctor. They gave me 1 pill every day and sent me a bill for almost 12,000 dollars. My lawsuit is still in the works. They will pay for the abuseful way I was treated .
The staff is negligent and piss poor in bedside ediquette. They send fifteen hundred different doctors and nurses to the room, with no communication between them, so youll hear the same thing hundreds of times; over and over.If possible avoid this hospital. Their hygiene is atrocious and Im surprised they dont have a higher body count due to infection.Avoid St. Lukes!!
After the last few times a family member of mine has had to be admitted to St. Luke’s, I’m now telling everyone I know to “take me (and themselves) to Vassar”. There is either a major breakdown in communication between the doctors and nurses or the in the nurses following the doctors’ orders. This has led to situations like overmedicating, and if the patient is not mentally capable and does not have a well-informed family member to continually question the case manager regarding the errors they are seeing in the patient’s care - things can escalate quickly. Take your family and money elsewhere.
My husband is being treated like dirt he has had gravely invasive surgery and in danger of blood clots yet he is being treated like dirt. He is a pusher for his health they will be reported they dont know ne. Quite the mouse get me mad the Lion, is in your face hungry and mad!!! Ready to find supervisor superior. The news also with a backup to reduce those to house cleaners! Will be with him all day tomorrow!
I cant say enough of about my recent stay at St. Lukes. Everyone was so kind and did there best to make my stay a comfortable one. When I did a short survey on the phone , they asked if I wanted to recognize any one. I have to say everyone was wonderful! Kindness goes along way.
What a horrible ER..Aside from the fact that it is absolutely filthy, they are understaffed as far as nurses are concerned. The nurses that helped us were just fine. My Mother was left in the entrance of the ER (she is 84 years old) , they had no bays to put her in for 12 hours...They actually did have bays open up, but they left her where she was, as I watched people who were frequent fliers come in and get a place to lay down with privacy...The bathroom that was there for family and patients was deplorable- there was urine on the seat,floors and walls, as well as vomit on the wall. There was no soap in the bathroom either- NO SOAP to wash your hands in that place?? Really? The ER doctor could have cared less, I hope I never have to use that ER again, or anyone else I know..Terrible- you could die there and no one would notice. How sad.
Clean, COVID compliant, ⭐⭐⭐⭐85% kind, courteous staff⭐⭐⭐. Happy with doctors and staff for the most part. ⭐⭐⭐⭐Need to work on how they deal with and take care of people with mental health issues and drug related issues, considering the community, ⭐⭐ for that.
I went to the ER early Monday Am as I had persistent andominal pain and I knew my next course to determine cause was a CT scanThe DR on duty told me I couldn’t have the test as I just had one in Dec. When I was insistent that I didn’t he brought me the paperwork. At which I pointed out that it belonged to a Kelli. Which I am not. OMG HIPAA ! So they agree to do the test. The test is done and I’m told it’s normal. Which after having my gastro dr receive the scan Tuesday it wasn’t. The report said my uterus was UNREMARKABLE ! I don’t have a uterus. So the tech didn’t take the time to do the report right and remove the TEMPLATE that is provided for them so they don’t have to fill out the form. SO BASICALLY I PAID FOR WHO KNOWS WHAT MEDICAL PROVIDED AS THEY COULDNT EVEN GET MY NAME RIGHT. MY DR INSTRUCTED me to Never go here again. And I have now been prescribed the proper meds and treatment.
Last Monday I had total hip replacement surgery here. Driving to WCMC or NYC hospitals for the same is completely unnecessary! The food was excellent, the PT John was kind and caring. The staff; Linda, Jody, Tristen, Carly, Hilda, Asia and Kristen are awesome people who live THEIR lives to make the lives of others better. I truly appreciate them! If youve been diagnosed with a condition recommending joint replacement, you should do yourself a favor, and stay local. St. Lukes Nwbgh Campus ortho floor is amazing, and theyve TRULY given me my life back. My husband and I have grandbabies to play with, and Im done being a bystander! Thank you ALL!
I had my baby there and the birthing center is amazing. I had the best experienceThe nurses are the sweetest
I went to their M.W. Labs division for bloodwork and received the most methodical, professional, and compassionate care I can remember. They knew what they were doing, answered all my questions, and accommodated me the best they could in light of my anxiety and current health issues. Very clean, very quick, yet patient and kind. Overall the best labwork experience in my life. Highly recommended.
I had a knee replaced and thought the whole process, from pre-op testing through surgery and then through physical therapy, went more easily than I had imagined. I thought the staff was skilled, professional, and personable. Will definitely return to get the next knee replaced.
I gave birth to my daughter here. Had it not been for Dr. KP and the NICU staff, she would not have made it. The staff from the ER, Labor and Delivery and the NICU were amazing. Dr. KP is truly an amazing doctor and truly cares.
I went to St. Lukes at Newburgh three times. Twice for tests and the staff was very nice. All of them from security to the doctors. I went again to the emergency and again very good service. From the valet who drove my car to the correct exit and helped me into a wheel-chair to nurses and doctors.
I hit my nurse button an hour goes by and still nothing made my fiance go get a nurse they wont discharge me when ive been waiting 2 hours for result and i get told he hasnt looked at them when i ask if they can just call me when they get results nope. Im a very unhappy exausted pregnant women i wanna go home place sucks vassar is better
I usually go to Quest for lab work, but on 6/4 I was at Hudson Valley Imaging and so I used the lab upstairs. Today is 7/26 and my doctor still has no results. This has happened before. Will never use them again.
Do not trust or patronize. A PT evaluation single session which would cost me $102 with no insurance is billed at $940 and blamed on insurance (Anthem). How is it ethical to charge different rates depending who you are? In case you are curious the whole program is 6x the price...$6K VS. $1k. St Lukes says they are non profit which is clearly not the case. Beware!
I had both of my children here and both experiences were fantastic. Staff was attentive and compassionate. I would strongly recommend the Birthing Center at St. Lukes Cornwall Hospital.
I was wrongly admitted into this horrible hospital by the cops just because I cut myself. I had zero intentions of wanting to kill myself. None of the nurses or doctors looked at my cuts or even took care of them. Not a band aid or anything. This hospital is trash.
Refused to see my fiance even though he has a RX his doctor just filled saying he NEEDS IV fluids yet you turn him away. Im contacting my attorney, suing you guys for malpractice. Thats all. Really messed up you turned him away with a VALID ORDER OF IV ANTIBIOTICS!!!
Had a mammogram yesterday and I can say that the technician, Kelly Langston, was not only kind and professional but I she was so respectful of me and my body. A blessing. Thank you.
Ive taken my family here to get emergency help and recently for myself. The service is always very timely and very nice staffs working here. I am very grateful to have St.Lukes hospital.
Very disorganized, exceptionally dirty, no dietary clue, parking is frightening, staff seem disinterested, no return phone calls to voice concerns and coplaints.Miserable experience, its beyond how this hospital is not cited.
The staff is AWFUL AT THIS HOSPITAL. Ive never encountered more useless, ill tempered and poorly trained nurses in my life. Will never set foot in here again! So many better hospitals in this area.
Horrible service. They let me to go middle of the Friday night by my self with broken collar bone, recommended to go to the pharmacy and get the pain killers and ice by my self.
Just tried to make an appointment for a test. Phone trees and phone trees and phone trees. When I finally found something that seemed right it turned out to be billing. Their system is impregnable, to me anyway. If you try, sit down with a cup of coffee.
If you go here especially with bad case of covid you will most likely never see the light of day again
Not happy with the service they are giving my mother she has been in the emergency room for almost 48 hours they keep telling her she is going to a room and she is still sitting in the emergency room I want to transfer her care to another hospital and they are refusing to help they said we cannot transfer her she has to stay here for treatment worst hospital ever
The hospital doctors have no idea what they are doing. They send prescriptions to places that are closed. Dont even call before they send and tell you to wait till the following day in pain. The staff at st Lukes is stupid and will never be going there again.
The ER and Cardiac Cath staff saved my life when I had a heart attack October 22nd. They are highly skilled professionals . I cannot thank them enough!
You take four viles of blood, leave someone in the MRI with a needle hanging out of their arm, then after waiting there with a needle hanging out of their arm for an hour, tell them they are a liar when you are told they are feeling dizzy? Shame on you. No wonder everyone says dont go to St. Lukes.
I was bitten by a tick and was taken to St. Lukes via ambulance. I was inICU for 2 weeks...ventilated..extremely critical. the Drs and medical staff literally saved my life. Excellent care.
The emergency room staff were all incredibly helpful and kind. An ER visit is never fun for anyone, but the staff were very encouraging and understanding.
If your looking to apply or work here you better be ready for it because its another job trying to get into this place. To even work in here as a pca and you have to work a 1 year before they consider you like damn how about if I just got my pca like give people a chance and stop holding on stuff, relax alittle and go out your way yo train the pcas. This place is something else!! Never again I will try and go out my way for this job!!
The efficiency of help depending on the time and day will vary. Our experience this time was that the staff was attentive and available for my fathers stay. Room clean, etc.
Do theses even get read ao that changes can be made?I need to tell them that this OR Tracking board isnt telling me my wifes progress. It barely worked last time we were here. This time her number isnt even on the screen but another number is up there twice.
What an amazing staff...all of the professionals were kind caring and went above and beyond during my husbands stay.it made his recovery from a double knee replacement so much better and so much easier for his family to not have to worry if he was being taken care of..they treated us like we were their own loved ones..thank you to everyone who cared for my husband during his stay here..I highly recommended st Lukes Montiefiore ..😊💙
The ER/hospital is the absolute worst I have been in ny life! I will NEVER come back here. This is the second time taking my toddler son here and both experiences were horrific.
This is the worst hospital Ive ever been to. Unprofessional and rude staff. If they dont want to deal with you they will tell you your problem is not an emergency. Stay away at all cost!!! Web Md is more informative than the nursing staff here.
Horrible facility. NEVER go to the emergency room here. Youll get less than 5 minutes of a doctors time, you wont get treatment that helps in any way, and theyll charge you nearly $2,000.
SLCH Newburgh campus is a complete mess. I went there twice over the past 4 years and received an incorrect radiological diagnosis both times. They will not burn me or my family again. All they care about is what insurance we have! I will not be paying this past bill but will, instead, be spending my money buying Dr. Veliath in radiology, a new pair of reading glasses!
The most uncaring hospital, were you are only cared for if you have good paying insurance. If you want to live do not go here.
This is the worst hospital. The security is a joke. I was almost run over st the crosswalk. I tried to report it to security and they would not help. Just kept telling me to calm down. But what can you except from Newburgh, NY the worst city in NY and the country.
I was in today for an outpatient procedure and everyone from security, admin, pre-op, procedure staff and recovery were very kind and attentive to my needs. My experience was a good one.
I have been told that your hospital is a dying hospital....well my experience...this statement is true...They did nothing for me but make me come back because they didnt handle the situation....On another note...I would like to know who is in charge of the ER....in my opinion they are another idiot...they sent my father in law home after at least 2 head injuries and 2 hard falls...dehydrated...low magnesium do to vomiting and diarrhea...mind you he is 84...pretty much all they did is put a band aid on it and send him home...where he has fallen again this morning...believe me if I was in charge of his care...one he would never step foot in your dying hospital....or I would remind the so called doctors....I pay your salary for your homes card and vacations....DO UOUR DAM JOB...instead of being lazy...ITS A DISGRACE ON HOW YOUR HOSPITAL TAKES CARE OF PATIENTS...if he was someone of financial means you would do everything you can for that patient...so sorry my father in law is not rich....but does have his own insurance...I will be expressing my opinion to anyone who will listen...now lets see if you ignore this or change the way your so called doctors handle patients like this....
They don’t really care about the patients. They forget my dad medication so we had to drive all the way back. They only give us 1 medication when we are suppose to have more. If I could of I would give this place no stars. I totally don’t recommend coming here
ER runs way too slow. Staff is nice and professional enough, but it took HOURS to get an observation room. Why? Who knows. Communication is lousy.
Dont trust the people here who call the call themselves medical professionals professionals if you tell them that you dont take certain medications they will force you to take them and try to kill you. This place makes money from the dying people. They almost killed me.
Tried to release my family friend with DEMENTIA when she had no where to go. They didn’t even know she HAD dementia and they had her there for days. SHE CAN’T EVEN GO TO THE BATHROOM BY HERSELF.
Absolutely horrible. I too would give the emergency room staff less than 0. They were rude, disrespectful and likely to have caused more harm than good if they administered treatment.. We left as soon as we could.
FOR MY CONDITION IT WAS NOTHING SHORT OF 5 STAR TREATMENT FROM THE ENTIRE STAFF..ER.... 3N.....RADIOLOGY...... DIETARY....HOUSEKEEPING....SECURITY.... DISCHARGE PLANNING...ADMISSIONS......ET AL......EVERYONE.....ROBERT ROSS HAS A WONDERFUL POSSE....WHAT A FORTUNATE PATIENT I AM.......MAY 2017....THEIR MUCH TOUTED PATIENT PORTAL HAS GONE DOWN 3 TIMES IN THE PAST 18 MONTHS.......THIS TIME FOR OVER 2 WEEKS.....A LETTER EMAILED TO CEO CUSACK MCGUIRK REMAINS UNRESPONDED TO & THE LAB RESULTS ARE NOW ABSENT OR OUT OF WHACK.....HOW SHOULD THE STEVE SAYFER & HIS PARENT ORGANIZATION DEAL WITH THIS MATTER??
Amateur night here . You are better off driving a hour or so to nyc . This hospital is good for the flu, stomach ache, nothing big or life threatening .
I stayed this hospital when I birth my baby. All the nurses were friendly and the food was good. If I second baby, I will visit this hospital.
I AGREE AS ANOTHER PERSON POSTED, THE SERVICE WAS TERRIBLE AND ONLY A FEW OF THE STAFF CARE ABOUT THEIR PATIENTS. THIS HOSPITAL IS THE WORSE. ALL I CAN SAY IS DONT EVER GO THERE!!!
Worst experience ever!! The nurse Cathy Richmond was terrible she would not help answer any questions. I have been dealing with hospitals for a long time with two sick relatives this is by far the worst service ever.
2 times this year Ive been forced into here, where as I LOVE thus nurses and personal IT IS 100% UNACCEPTABLE TO BE MADE LATE TO MISS MY RIDE BOTH TIMES AND BEEN FOCED WAITING ALONE IN THE LOBBY FOR OVER AN HOUR EACH TIME FOR A NEW RIDE TO BE SET UP. IT IS NOT MY FAULT YOU CANNOT GET A PATIENT OUT OF THE ROOM INTIME TO MAKE A RIDE WHY AM I LET SUFFERING WAITING FOR YOU TO FIX YOUR OWN MISTAKE.MAYBE JUST MAYBE STOP WASTING MONEY ON SIGNS AND GET WOEKING PROGRAMS IN ORDER SO THIS AHIT STOPS HAPPENING
Staff was prompt and professional. Environment was clean and nurses checked on us regularly.
This hospital service is very bad. The staff dont check in on you frequently, if you push the call button it over 15 minutes wait if anyone responds. The service is really bad..if you can go else where. No one changes the bed sheets..
Had surgery at St. Luke’s staff was very compassionate and understanding my questions were all answered surgery was on time and care after was great
My wife and I have been to this hospital several times for minor conditions. We received good care and didnt encounter any problems.
WORST HOSPITAL EVER.... I CUT OPEN MY HAND WITH A SHAVING RAZOR AND THE NURSE ACCUSED ME OF TRYING TO KILL MYSELF!!!! UNREAL..... I SAT IN A ROOM FOR THREE HRS IN PAIN WITH NO PAIN MEDS OR ANY HELP. THE NURSE WAS TO BUSY TO HELP ME. I WALKED OUT AND NEVER GOT HELP FOR MY ARM.
Firstcrste HospitalCaring people..
It’s extremely concerning the lack of communication this place has. Prepare to waste an entire day, be frustrated and lied too.
Worse experience ever i waited so long i left i will never come to this hospital again
I was treated so good when I had to stay in the hospital and it was clean and the doctors and nurses were so kind to me
Friendly and helpful staff.
They saved my life after having surgery for a subdural hematoma-great bedside manner!
Saved my life back in 2005 great staff nurses and doctors at St Luke’s hospital 🙏🏼❤️ God bless them.
Thank God for this hospital you need to wait if you want good service every one here is excellent
During my stay at st Luke’s every one was so kind to me, thanks guys keep up the good work god bless you all
I had to wait over 5-6 hours with my dad..... They told me we will be back soon yea its been 6 hours ...😑
I recommend not going here. Service is poor. Getting discharged takes hours. It’s absolutely ridiculous.
The best hospital around, great nurses, great doctors. Thanks for saving my life
Best service in town!
Overall Ive had decent experience here the last few times. The staff is hit or miss.
The service was horrible and the staff does not care about the patients at all.
Horrible staff can’t believe millions on dollars on upgrades and can’t accommodate emergency people so sad
Been here for 5 hours and they literally haven’t done anything been here before and they service is terrible they are not friendly and take so long
Horrible took them five hours to stitch me up
Very quick ER service and nice Drs
No comment.
Horrible worthless good only for asprins and band aids
Dirty
Don`t came the serive is bad don`t came here plz
Horrible place! Horrible stay!
They people they have in there is mad rude
3 hour waiting 😑😑 no good!
Saved my life in the 1980s
They robbed me
Do not come here.
Okay but , slow
Very caring and helpful
Staff are very unprofessional and lazy laughing at the patients instead of doing their job
Im presently in the ICU ro #7 Im laying here and I cant imagine the temperature being above 65 This is the worst hospital Ive ever been in and yeah I really enjoy the flies NOT
Total reviews rating 2.6
189 Reviews for Montefiore St. Lukes Cornwall 2023:
Review №1
2022-02-13I went to St. Lukes four days ago with severe abdominal pain. The ER doctor decided to admit me. During my time in the ER and my two-day stay on the 5th floor, everyone was very kind to me. I had excellent care and the facility was very clean. My nurses, especially Brittany, were great. I honestly have no complaints at all. -- except, perhaps, for the fact that I couldnt shower, but I understand thats due to COVID protocols. All the reviews about them being too slow seem really unfair to me -- its a hospital! They have other patients! I never felt like I was being ignored.
Review №2
2022-05-08I cant thank the entire staff enough for saving my moms life. From the lovely workers at the front desk to all the nurses and doctors. A wonderful team. The Respiratory team went above and beyond. The ICU nurses were extremely knowledgeable and caring. Every nurse took the time to answer all of my questions. The hospital was very clean and safe. The entire staff put my worries at ease. My mother even said the food was very good. Parking was easy in the garage. Their covid rules for visitors are strick and I appreciate that. Better safe than sorry. Thank you St. Lukes.
Review №3
2022-06-29I came here from hiking the Appalachian Trail with symptoms of a parasite or bacterial infection in my stomach. Right from the reception desk, every staff member was compassionate, professional, and clearly dedicated to me and the other patients. Carrying around my pack with a tent and trekking poles attached to it got some attention, and the staff and ambulance drivers engaged me in great conversations. I felt so welcome and well cared for. Todd, my attending ER nurse just humbled me with how perfectly he balanced all his demands and still made me feel like a priority. So impressed.
Review №4
2022-01-06Incredible patient service from the moment i walked in the new years eve and tonight. I wish I could remember all of their names but tonight the PA Stephanie Lee was on staff and she treated me so good. They gave me a covid test and within an hour and a half she called me. I was so pleased with their staff that I definitely would trust them with my care.
Review №5
2021-12-30My step father had a stroke and was told that they were the closest hospital to handle a stroke. Which is fine. We get to the emergency room and waited an hour for then to even look at him. He could barely talk. And when I tried to get help I got told in a minute. When my mom got there she said he was going to another hospital. Where he was taken care right away. I will never go back to the hospital.
Review №6
2022-06-01Literally the worst hospital ever. Majority of the staff here are disgusting, especially those at the front desk. Luckily, there are a handful of good, caring nurses who actually enjoy their job. The hospital is also extremely understaffed with untrained nurses. My sister went here a few weeks ago and almost died because she was being given the wrong medication. They have no idea what they are doing. In addition to that, several HIPPA violations were presented. One of the nurses told my sister to ‘ shut up’ during one of her pain crisis’. If you are a person of color or a woman, I would not suggest ever coming here!!!
Review №7
2022-04-29I came to the ER around 5:30pm on a Thursday for abdominal pain. Literally no one was in the waiting area. They brought me back to my own room as soon as they took my name. Nurses were very nice. Doctor ordered me an MRI & the tech had me in it within an hour of me being there. Idk why St. Luke’s has a lot of one star reviews but from my personal experience it was amazing for an ER visit. I was out in 2 1/2 hours after being admitted & with a referral to go to a gastroenterologist. Best experience for an ER visit in my opinion. The sole fact that they gave me my own room, & not one with a curtain a literal door, made me so comfortable. I say thank you to the staff at St. Lukes Montefiore.
Review №8
2022-04-25My husband died because of severe neglect at St. Lukes. After being there 3 weeks suffering immensely from bed sores, no help with painful bowl issues, no help for kidney failure, no help for septus, my husband was requested to be moved to Columbia hospital where they said he was extremely sick from lack of care. He died 2 weeks later. Mind you he was recovering and getting rehab in a nursing home when they sent him to St Lukes for something minor. Saint Lukes was a death sentence. Please never let your loved one go there.
Review №9
2022-04-20It is a hard time for medical professionals and I am thankful for any medical professional who still does their job well, including certain members of the ICU team. That said, speaking generally, without constant proactiveness on the part of the patients family and intervention from PCP, St Lukes staff generally fail to communicate important updates regarding loved ones. When my dad went in a while back for non-Covid related illness, the family was NEVER given any information on intubated ICU patient who could not speak for himself (my dad). I had to work from the hospital every day just to get an ounce of information about my fathers condition, and we treated the ICU to catering and gift baskets with regularity just to ensure we were not ignored- it worked but it shouldnt have come to that and not all families can afford to do that. Now, he is in there again and COVID positive and the conditions are downright neglectful (per his account and likely due to the fact that relatives cannot be present to advocate for admitted patients who are COVID-pos). Hospital doctor wanted to discharge my dad 2 days ago and PCP found untreated pneumonia in his scans- we had to ask them NOT to discharge him and to treat the pneumonia, per PCP. The doctors couldnt agree on whether he had pneumonia or not (seems like a thing doctors should be able to figure out?) and hospital was administering no meaningful treatment for COVID for an elderly patient with co-morbidities. Further, the polarity of ratings for this place needs to be reviewed- a lot may be revealed by analyzing such a profound difference in patient experience.
Review №10
2022-04-22The Nurses and Physicians in the ER are neglectful of their patients. On 2 occasions I have sought services at their ER, I had to acquire a patient advocate to get much needed care and medication administered. When addressing patients, who are POC or speak another language, the language is not only plain obnoxious, but also quite aggressive; no real care in their tone or appropriate bedside manner. Horrible patient care