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Total reviews rating 4.1

199 Reviews for Moxy NYC Downtown 2023:

Review №1


The Moxy NYC Downtown was an amazing place to stay! The room was phenomenal with plenty of room and the bathroom had plenty of toiletries and towels! The check in area was really clean and everyone followed covid requirements! We really enjoyed the view from our room too! It was gorgeous to wake up and see the city first thing in the morning!

Review №2


I cant say enough good things about this place. The staff was super nice and its such a cute place. The only bad thing is that if have plans to see the city you might end up staying in because theres so much fun stuff to do inside the hotel. There are games and a basketball court inside the hotel. The room was really clean and comfortable. Its NYC small but my kid loved the swing chair and the view was great. Its also steps from ground zero, a 5 minute walk. Its near the train so you can get anywhere.

Review №3


Clean hotel, however rooms are quite small. There is no cupboard. Fine for a shorter stay but tricky if youre staying for a week. They have provided me with additional hangers which was helpful.The safe in my room wasnt working. Engineer came and attempted to fix it, but it never got fixed. Even went down to reception to inquire but nothing was done. Got a note which said changed batteries, DO NOT use safe. Not very helpful.You only get room service once. Requested for additional which never happened either.Overall its clean but overrated in my opinion and very disappointed with the service.

Review №4


Surprisingly good! The exterior and the reception area may turn you off but their rooms are pretty good, at least of you are a solo traveler. Clean and tidy with spacious bathroom. You have to hang your clothes on the open hangers as rooms don’t have any closets.

Review №5


Tried to give this place the benefit of the doubt; however, I have had a HORRIBLE experience with them and am still dealing with it. I was staying for one Saturday night in a king room with a view. Check in is at 4pm and our room still was not ready at 7pm, they downgraded me to a queen with no view and the manager was rude when asking about compensation for the changes and wait. Room is nice, but way too small for 2 adults. At check out I was offered a reduced price which I later called back to have it further reduced as it was very little for the trouble we went through. There was something wrong with their system and I was charged the amount instead of getting a refund. The manager passed the case to accounting and I never heard back. I called multiple times to speak with a manager or accounting and no one was ever available. I disputed the charged on my credit card and they declined the dispute by showing the receipt that shows the refund as a CHARGE. I am STILL trying to get my refund over a month later. This is been an awful experience. I really liked the hotel aside from these issues, but I will not be returning.P.S. many of the amenities are still closed (no bar/restaurant in hotel)

Review №6


Very cool city hotel right next to the world trade center. Also very close to Brooklyn bridge and all mayor subways taking you to midtown Manhattan. Rooms are small and off course getting better with the elevation, but absolutely fine and most importantly very clean. Theres no breakfast included, but you can order some (or use the cafés nearby)

Review №7


The room was nice... and we liked being away from the noise of uptown, but the hotel was very boring. Zero energy from the staff. The lobby was just strange, not fun. You cant have two games and say its an arcade. They had a DJ stand... but not once a DJ. Food was good... drinks were ok.

Review №8


Clean, nice bar, very comfortable bed. 3/5 because the WiFi was unusable and even cellular was struggling. Room was extremely small even by city standards, and the shower barely got above lukewarm.Gym was well appointed, but there are no fans. Air was super stagnant, making for a bad time on the treadmill.Overall wouldn’t stay here again.

Review №9


Modern hipster feel. Pretty tight from a room space availability but they are very nice rooms, unless you wanted space to work. Bar is quite cool. Service ok but can get busy and crowded in check-in.

Review №10


This moxy has a great view and the staff was very friendly. The drinks were decent, but we weren’t offered a drink upon checking in. It might have been because we checked in early though.The room is the same size as all moxies you’ve used. It’s smaller than a typical hotel room, but it’s the right size for a couple who spends a majority of their time out exploring.Side note: the gym is really pitiful. Who actually uses a punching bag? And who in their right mind would use a bike trainer with that type of bike?? I feel like it was designed more for an aesthetic than an useful gym. Aside from the treadmill I was very unimpressed.