Absolutely horrible service- rude and unkind. This “hip” hotel is so high on its supposed coolness that they forgot they run a hotel. I needed some support finding accommodations due to a critical family medical emergency and the staff, specifically Michelle at the front desk, would not assist and hung up on me during a very difficult time. Rooms are small and the place is very noisy. Go to the courtyard Marriott on a Varick instead. Not as “cool” but big comfortable rooms and amazing service.
This joke of a hotel will put a record player in your room but can’t manage a mini fridge, or a proper fitted sheet, or a vanity with actual lighting. Do I mention the shower that sprays everywhere and the soap shelf that was hanging by one screw? No point calling the front desk for anything because they won’t answer the phone. But if you go downstairs you’ll see two people just hanging out.Also seems to outsource room service to some random third party vendor? What? In a 4 star hotel with an attached restaurant? Insane.
Excellent locationRooms were cleaned and cleanBathroom was nicely done with sink outside the room so if two people stay in a king size bed, you can use the sink separately!There is a small couch and desk for laptop needs
I stayed in Moxy Hotels before. It was OK, so this time I decided to book it again. But this time I was traveling with my pet.I searched for the pet-friendly hotel on Booking. There is a pet-friendly label in the Booking filter and also in the description of MOXY Hotel on Booking. So I was very happy and booked it in advance. Because the prices are insane.Previously I traveled with a cat and just stayed at 5 stars hotel in Brooklyn without any problems. So I couldnt even imagine what will happen next.During the check-in MOXY manager told us that they allow only dogs. Feels like cat is not a pet, I guess. There is a clear description and pet-friendly label on their page on Booking, but seems like they dont care about this misleading information at all. They didnt make any exception for our case. Stuff was unfriendly. They didnt ask us to help with our luggage or wait in the lobby. Basically didnt try to do anything to help with this issue. Didnt even say: were so sorry, we will fix it!. Instead they told me that there is a fine print on THEIR website, so they dont know about Booking. I spend another hour trying to find a hotel. My pet was stressed out. My wife missed an important meeting. Finally I found a hotel, which was $1000 more expensive, because I need to book it for today, not in advance like I did with Moxy.Funny part that they didnt even cancel my reservation on their end. My booking is still valid and I need to spend even more time to cancel it without fees.So this is definitely the worse experience ever. And it funny how the experience may be different if they would just honestly try to help in this situation.
I like the Seattle location so much more. That said, this hotel is in a great location and they have a helpful little cafe near the lobby to bring you back to life in the morning. If youre taking a Lyft or Uber, its easy to be dropped off and picked up. As always with Moxy, its better for solo travelers.
Overal OK premises (at least my room), but don’t waste your time with this hotel.30$ credit per room per night and they never ever told about it.Staff promised to get things done and then didn’t.I was there travelling with two colleagues - both experienced travellers - we all had individual rooms, noone understood that policy. So we “wasted” $360 in total for three people.It’s not hard to improve it: just make it clear when guest checks-in (or on your website) - it’s a “one sentence thing”.
You can’t really see on the pictures but the rooms here are tiny, “optimised” let’s say. There’s nothing to put your clothes for the week so it quickly feels messy. It’s not that great for relaxing after a long day. Services are also cut in half: cleaning every other day, no room service, no proper breakfast. I don’t mind so much but would expect the price to be lower for that package.
One of the staff Nikki was great and the highlight if the hotel experience. System of hailing cabs but effectively no lobby to wait for anything. Cathedralr restaurant and the upstairs bar are very good. A lot of need for improvement overall tho - and some intrinsic flaws that are not easily fixable.Room is really, really small for the price - and not well-designed. They also only clean e/o day? Maybe they’re just short-staffed. No vent in bathroom so it stays wet & had to ask repeatedly for additional towels. Beds inexplicably have no sheet under comforter, just bottom sheet to sleep on. Wife didn’t like no makeup mirror and vanity not well-lit and she’s not even that picky about hair and makeup. The amenities are sparse; body wash and conditioner - but no shampoo? Honestly - for the same money and can stay at the Hyatt, the Standard, others that are distinctly superior.Also: the whole vibe and aesthetic seems like your 2nd cousin who was raised in the suburbs idea of what it’s like to be a hip nyc young urbanite - and subsequently tries too hard as the new kid on the scene. The intention is there; but the execution somewhat misguided. But that’s secondary to the other inherent flaws. Maybe it’s ok for a twenty something who lives in an efficiency apartment or if you’re used to micro dwelling spaces like in Tokyo.
Worse hotel ever!. When you arrive they tell you that you must spent 30 dollars each day in the hotel. You can only have drinks or laundry. The second day we left 2 pieces for laundry and they missed one. How it could be possible??. They only said sorry and we must spend another 30 dollars the following days. Never go to a Moxy.
My stay was March 4-6 2021. The room is about the size of 2 queen beds, but this is the least of your troubles. In the pretext of boutique hotel, no normal service is available unless you ask for it. No way to connect your HDMI to the TV screen to make it an extension of your laptop screen to work (yes, this was a business trip over a weekend). No ironing board and no iron unless you ask for it (where would it fit in this cupboard made into a room?). Loud in all common spaces, nowhere to sit quietly and think to prepare for your next business meeting. Loud people in the corridors partying on and off all night. Periodically dripping water in the shower next room will wake you up in the middle of the night (several times as it is periodic, every hour or so). Limited menu in all restaurants. Designed by 18-year olds for 18-year olds. Not suitable for visiting business people. Never again, what a cheat for services, how uncomfortable, and what a waste of money to stay here.
The food at Cathedrale was delicious. I particularly liked the Filet Mignon Banquiere & the Faroe Island Salmon. The vanilla ice cream with a hint of lavender was out of this world! The staff was very helpful and friendly. Great cocktail menu too. They have individual rooms for private parties. I hope to return.
If you want to experience Newyork, this is the perfect place to stay. The rooms are small but roomy. They are very well constructed and maintained. Great service.
Great location. Rooms are compact but have everything you need. Don’t miss the destination credit - allows you to buy breakfast or drinks in the cafe or bar.
This was our second Moxy stay on our trip to NY, after our stay at the Times Square location, we wanted to locate in a different neighbourhood and this ended up being a great choice. We got the quad room again (2 sets of bunks) and the room here had a bit more space (both the rooms and storage options). You get a $30 credit per day to use on site and they also had the amazing coffee shop / bakery option (though a much smaller version) but it was a lovely way to start the day. Their lounge area was super funky with books to read and swinging chairs and the outside space was a gorgeous little sun trap. The room was again, super quiet. We didnt get to sample the delights of the rooftop bar as it wasnt open Mondays /Tuesdays which were our dates. Was a perfect spot to check out alphabet city, walking distance to Greenwich/The Whitney (20 mins), Flatiron (30 mins) and much more of a chill vibe on the surrounding streets. The cathedral bar/restaurant also looked really nice, though we just did a walk through. Im delighted to have found the moxy chain of hotels and will definitely be staying here next time im in town.
When I was told this hotel is small, I thought how small can it be?Welp, its small. But you cant beat the location though. Ill say this hotel is good for young adults on vacation. Youre not gonna get a working desk and room service. Also, if youre sensitive to noise, try getting the higher floors.
Great experience, staff was so friendly and helpful getting us early check in and holding our bags. The room is super cool and the lobby with the cafe and bar is great.
The guy at the door is a Marine and Mariah is up on the Rooftop. The Rooftop is awesome and the happy hour is literally packed. Mariah says day is even better and they are serving gourmet tacos to a less crowded casual crowd. The Rooftop is open 4-11:pm.
Good: fancy and well decorated and good locationMeh: strange housekeeping (only after a few days)Bad:the daily fees makes it verrrry expensiveNo intimacy in the room due to the sliding door and the configuration of the bathroom (everyone will hear you fart) but still better than the Moxy times square
Stayed here for a business trip in May 2022. The main reason I’m rating this one down is that they added a non-reimbursable charge of $35 to my personal account under “destination fee”. I’ve done quite a bit of business trips around and never seen my on-file incidentals card being charged for this reason.
Although small, rooms were clean and tidy. Hotel staff were great and the lounge and cafe was excellent.
Friendly Staff. clean, interesting rooms. bathroom location in the room left little space for privacy. Very lively, modern atmosphere
The staff was super friendly and helpful when we arrived. The hotel is in a really good location, the rooms are small but functional and really chic looking. Only feedback I️ have for this location, is one, the room could have been cleaner, the floors were a little dirty and there was a stain on the bedding. Lastly, it would be cool if the rooftop allowed for special reservation options for guests staying at the hotel so they can get the full experience of the location. We tried to make reservations about 3 weeks out when we booked the hotel and there was nothing available.
Hotel is small and neat, we saw two staffs, one is nice the other is so so. Lots of people smoke weeds on the streets.
This is the first time we stayed at the Moxy East and we LOVED it! Great location with an awesome NY vibe. We were in NY to look at colleges and we loved our Quad room which was so different from any of the hotels we have stayed in and we will definitely come back and book the QUAD room again. The decor is outside of the box from traditional hotels and the staff is great! Super clean and decor was functional and well though of. A big thank you to Alexa Silver for being a great host! Mac Ward and Ashley were awesome too! We are definitely booking Moxy East again! Great staff and customer service!
Fantastic location, vibe, great restaurants, coffee shop and super friendly and courteous staff - thoroughly enjoyed our stay here!
Don’t read the negative comments, because It’ll stop you from experiencing an amazing stay at an amazing hotel. If you are someone who doesn’t mind efficiency and minimal spacing, and practicality, this hotel is for you! The use of space is amazing! It’s contemporary, not like the other/traditional hotels out there. You get what you pay for! The beds are so comfortable and clean! So is the shower and toilet, which I appreciate them being in separate spaces. And the shower pressure is just amazing! Don’t doubt it, just book your stay!
This hotel is so amazing. I love the vibe. It is hip, cool, and fun. The hotel is located right next to two great restaurants with outdoor seating. It is also right next to one of the hottest night clubs in the city. My boyfriend and I were able to get in, but if youre not as lucky, stick around for the people watching! The rooms were small but very quaint and comfortable. I really loved this hotel very much.
The staff at the Moxy East Village were so nice and accommodating. Our room was large, quiet and very clean. The shower was spectacular as well as the provided products. The elevators were fast and the location excellent. Disappointed there wasn’t a mini fridge when there was plenty of space to tuck one away in the room. But other than that minor item our stay was delightful!
The East Village has become my favorite place to stay in the City. The Moxy was really fantastic! They have outstanding customer service. The staff is really good. For example our friends had an issue with the AC in their room at 11pm - it was fixed right away and the hotel notified them. Ive seen some people complain about the room size and I dont get it. The rooms are not huge, but what do you expect. We had plenty of room for 2 and the shower was awesome. There is storage, places to hang clothing, and shelving above/below the TV. Its a lot of room for the money by NYC standards. Location is the other great thing - The East Village has so many great bars and food, literally everywhere you go. Subway is close. Its within walking distance to Soho, China Town, Little Italy and the Williamsburg Bridge. Ive spent more money for hotels that were far less nice than The Moxy
This hotel is so cool! The rooms are small but very clean, with surprisingly a very big shower ha ha! Love the free coffee in the lobby, and the lobby area is really cozy. There is also a very nice outdoor area. The only negative is that there was an old blood stain on my sheets, So just a heads up to housekeeping. But I will be back!
MOXY East was a fun hotel located perfectly in Greenwich Village. The hotel has a fun, young vibe and the rooftop bar certainly attracts that kind of crowd. The rooms were small, but clean, efficient and well planned out. We tried going to the rooftop bar which is actually the building next door. Make a reservation if you have your heart set on going here. It was an early Saturday afternoon and it was packed! We did not dine in the Cathedral restaurant so I can’t comment on that. It would have been nice to have an afternoon drink in the Alphabet Bar, but it didn’t open until 6. The decor in there was fun. We strictly stayed here because my daughter was moving into her dorm one street over which worked out very well for us. Note also that the Moxy can only give you suggested parking and it isn’t guaranteed so make your own parking reservation prior. We would stay here again.
I booked this hotel for a birthday surprise for my husband and I wanted so desperately to love this hotel. It was clean and cute, and very well located (we love the East Village and were so happy a Marriott property finally opened nearby!). The issue we had was that the A/C blew directly onto us in bed, and the only option was to turn it off completely. Also there was no sheet on the bed, only a super thick comforter so you were either sweating under the comforter or freezing without it. I asked to change rooms and was told if I had gotten a bigger room the vent placement wouldn’t have been an issue (which made me think the person was just being rude and snooty), so I said we would happily move to another room and pay extra since my husband hadn’t slept at all and was developing a severe head cold with the air blowing so hard. I was then told that the A/C vent was located in the same place in all of the rooms so there was nothing they could do (which confirmed that this person was just being rude for no reason). The engineer came to our room at 5am to try and help us because the woman at the desk clearly just wanted to get me off the phone as quickly as possible. He was very nice and apologetic but wasn’t really able to do anything. He told me to call the front desk again to see if they could accommodate us in some other way (again, it was 5am and we knew the next night we would only be sleeping 4 hours due to an early flight, and frankly I did not want to deal with this rude front desk person again). While I appreciate his efforts, this is something that affected our whole trip - we were exhausted the whole time from lack of sleep. Now we are home and my husband is ill because of this (we were worried about covid but he has been tested and it’s not that). If you don’t mind freezing air blowing at your face, being constantly either freezing or sweating at night, and rude night service you’ll be fine! I will say everyone else at the property we spoke to was very nice and hospitable and the water pressure in the shower was very strong.
I will go out of my way to stay at The Moxy East Village. I love seeing the staff’s friendly faces when I walk in the door and down the steps! They are so nice and accommodating.The location is perfect - a very short walk to Union Square, the East and west village, SoHo and more.Food was great - the free coffee in the mornings is such a nice touch. I highly recommend and I can’t wait to get back to NYC for The Moxy!
Everything about my stay at this hotel was perfect, including the wonderfully courteous staff. I live right outside of Washington DC so I go to the city frequently but I dont need a hotel since I live close enough to drive home. I was apprehensive about having to book a new hotel in a big city, especially in New York City, which I had only visited twice prior to my last visit. My friends and I went to a show at Webster Hall so I booked this hotel because it was directly across the street and was extremely pleased from the beginning just to find that it was LITERALLY steps away from the door to the venue. The staff was so helpful with unloading our stuff, valet parking, and getting checked in -- which can be overwhelming when driving through the busy, tiny city streets (especially from out of town). Then, the room itself was such a delight. It was a bit smaller than expected for a room with two double beds but we found the space very comforting and cozy and it never felt like we were lacking for space or anything else youd expect in a hotel room. Plus we really enjoyed the updated and contemporary style of the fixtures and overall design in the room. I will 100% be coming back any time I go to Webster Hall again, and in fact we had such a pleasant experience at the hotel that it makes me want to look up more shows in the future knowing that staying in the city can be so easy.
Really had a great 3 night stay at the Moxie. Moved our son in down the street and stayed at the Moxy while his apartment was getting prepared. Staff was super cordial and helpful. Atmosphere was whimsical and welcoming. Close proximity to subway stops, retail stores and restaurants. Parking for $45 a day is probably the best rate in the city!All around great experience. Cant wait to return.Scott
Great place! Very comfortable! No complaints except our blinds didnt work. Id encourage you to ensure that your roller shades roll to block out the lights while sleeping. I was awakened by the city lights at 2:30 AM. (We hadnt pulled the shade down before going to bed.) I discovered our shade chain was off its track. Because I didnt want to disturb my sleeping daughters by calling maintenance, I was awake for quite a while in the night.
Hotel front desk staff was super nice. Rooms were perfect in cleanliness and up to date. They had the best shower ever. Water pressure was amazing! The only thing I would ask differently is maybe send the email about hotel and its restaurants more than 2 days before. Rooftop & Cathedral required reservations which were all booked up by the time I was notified.
This hotel is funky with very fun interior decor. The rooms are very small; there isnt much space to keep a suitcase but there are hooks and hangers along the walls so you have to get creative! The coffee bar in the basement was waaay understaffed on a very busy weekend. Other than that, the service was fine.
Pros: Location, good bed, good shower and cleanCons: the rooms are very small with the bed being pushed right against the window. That leads to another problem which is the street noise is very high and the bed is pushed as close to the street as possible. Good luck getting to sleep anytime before midnight at best. The walls are also very thin so if your neighbors are loud you are even more out of luck.Ive stayed at other Moxy properties and the in room amenities were less than what I found at them. If you are a Marriott regular I would not recommend this hotel as it does not offer much to those with any status level.
From the moment I walked into the Moxy, I felt right at home. The front desk staff were great! Always saying hi and answering my questions about local recommendations. The room is super cute and cozy. I also loved all the cool art everywhere! Big shout out to the bartender for excellent cocktails and hotel manager Mac!
Rooms were small, when checked in they gave us the key to the wrong room. Didn’t have enough toilet paper in the room or towels. They service the rooms every other day since we were only staying two nights I asked them to service it every day because we only get service ones and they did but we still ran out of everything. there was a broken blind and a piece hanging looks like it’s very run down. The lobby is very small everything is just very small and very dark. Customer Service was not that great either did not feel like a Marriott. The location is good.
Hmmmm... Ill give 4 stars, but tempted to go lower. As an outsider to NYC, it is plenty shocking how insanely small a hotel room could be for the money we paid. But, reluctantly accepting that this is simply a NYC reality, Ill offer these positives on my Moxy experience: Comfortable bed, quality furnishings, big shower, and helpful/courteous desk staff. One major turnoff, however, is the silliness of charging me an extra $30/day Destination Fee and then explaining - quite poorly - that it funds an allowance for us to spend in the coffee shop and/or in one (of three) bars on property. Just because of this awkward grab into my wallet, Ill probably go elsewhere on my next NYC visit. I expected a Marriott property to be less shifty.
Hotel was nice, stay was good. One of my favs in NY. However, the 3 stars are because of their affiliation with LAZ Parking! LAZ parking is the garage they refer you to when you bring a car. LAZ parking hit my car, when I brought it to their attention the moment I picked my car up, they said they’d take responsibility and has been avoiding my insurance for over a year. They no longer answer any of our calls or emails and I had to pay out of pocket for their carelessness. DO NOT PARK THERE! Moxy should look into referring customers to another more responsible garage!!
I loved staying here and would stay again. The location was great, close to tons of great restaurants, union square, west village, subway etc. The room was quiet and very comfortable and clean. Common spaces were NOT CLEAN. Lounge was dirty (couches, flooring etc) and hallways were dirty. Staff was mixed, some very friendly and helpful, some seemed inconvenienced by you for even simple things. No fridge in the room, which was a pain if you are staying for more than a day or two.
Don’t waste your time with this hotel.- We stayed there for 3 nights and they said they only do housekeeping when you stay for more than 4 nights. They wouldn’t even change our towels. We then asked them to at least change our towels and they said they would but didn’t do anything.- We had a 30$ credit per room per night and we had 4 rooms and they never ever told us about it. None of us knew! One of my friends had to literally get it out of them by asking if they gave ANY kind of discount in the cafe and then the guy mentioned. That’s literally 120$ wasted every single day. We even asked for a refund for that credit as it wasn’t really our fault that nobody bothered to tell us about it but they didn’t do anything.- the hotel room is soooo small. The sink is outside the bathroom, the bed is shoved up against the wall. I mean, I know it’s NYC but I’ve stayed at better hotels with bigger rooms for cheaper prices in the same location.
The location was good, the rooms were quirky but well laid out so they felt more spacious than they were. My only dislike was the $30 destination fee (yes it was listed on the website before I booked, but I did miss it when booking. The fee covered $30 of food which could be used at the cafe. Cool, but I should have gotten free breakfast from my Bonvoy status anyway so it seems underhanded. It was also supposed to cover $15 / day in laundry credits and free fitness classes but these were not offered to me; in fact, the $30 destination credit was presented to me as though it was my Bonvoy benefit. Again, just felt very underhanded.
The TVs in the bunks were filthy. The sink was very shallow and didn’t drain well. The room was warm even with the A/C cranked in the middle of October. Other than that the room was ok and overall the hotel had a cool vibe.
The place was very clean and tidy. However, it is small. Bathroom walls don’t go to the ceiling. My guests were annoyed with that. There wasn’t a continental breakfast as description stated. They didn’t have parking or valet available as stated. Some of the staff were super nice and others not so nice. Beds are super comfortable. That is always a plus. Overall, a fine place to stay. But I have stayed at nicer places with full accurate amenities descriptions with staff that were super nice for a lot less.
The room I stayed in on the 13th floor was clean, had a nice view but was smaller than my closet. The elevator pulleys made a hammering sound all night. When I tossed to the side in my sleep I would hit the metal bed frame which also serves as the non existent closet ,storage and safe. There is no coffee maker so you have to go down to get the free coffee but you end up buying one because its too cold and usually out. They do not service your room everyday so make your own bed in the morning. Its not even that close to NYU which was the purpose of my stay (visit my child). Ill probably look for another place to stay close to Union square or the Lower East side-it was just too uncomfortable, loud and small with no amenities.
Very unique hotel with a real NYC apartment vibe. The hotel and room were both very well decorated and the location was amazing! However, I was very underwhelmed with my stay. The advertised rooftop bar is not accessible from the hotel. It is actually located right next door. I was highly disappointed to discover this when I tried to go in and there was a large line/wait outside to even go up to the bar. The rooms were also very hot! The a/c constantly cut on and off. There was no way to stop this and the rooms were extremely hot when it was off. Simply for the reason of a/c I will not be staying again.
We were very impressed with the friendly and welcoming staff. The desk employees were responsive to questions and requests. The room was spotless and the beds were super comfy. We also appreciated the attentive staff at the restaurant. This hotel is really a gem in NYC and we will definitely stay again.
This is a bad hotel. The bath and toilet are right in the middle of room the with a glass door that ventilates into the bed room, so much that your room will stink. The sink is just 1 inch deep, that you can not even wash your hands clean. There is no desk where you can set your computer or your wallet or your phone. No plug points to charge your phone or laptop except by the sink. No cleaning service, except by appointment. No microwave or coffee maker. No place to hang your clothes except a few pegs on the wall. For goodness sakes, there is not even a chair to sit in the room. Put your suitcase on the or under bed the bed if you even want to walk to the bath. Even the Japan—ese have done a better job of their 70 sq-ft of living. Surprised Marriott calls this a 4-star hotel.it is nightmare. All rooms are even painted black. To get to a window, you have to climb on to your wall-to-wall bed! Do not pick THIS Hotel unless you want a hostel experience! That too for a fortune! Forget sleeping. There is a night club across the Street! It you want proximity to East Village, book any of a ton of neighboring hotels but this!
First off, the location is great! It’s not too busy but still easy to find things to do close to the hotel. The staff was amazing all through our stay. They took care of every need we could have. The quad set up is amazing for friends who are traveling. I would stay here again and highly recommend!
Ive already mentioned all of the things I love about this hotel previously in this review: friendly staff, the shower and the air conditioner in the room. Ill add that the room itself was small - cozy - but really, really nice. I loved the bed too.
The location for this hotel was excellent. It is situated close to the subway stations and located in a centralized location. We understood that this was a boutique hotel. I really liked the design and decor. And we didn’t mind that the cleaning was done every 4 days, but we had one huge complaint. The room was way too hot. It was hot to the point of being uncomfortable. The lobby and restaurants had great AC, but we the rooms were a different story.
Super basic hotel with very few amenities — rooms do not have bathrobes, closets or even anyplace to hang towels in the bathroom. Just pegs all along the bedroom wall, which between our towels and clothes hanging on the pegs, it looked like a dorm room. Safe didn’t work; took 4 calls to front desk to get someone to come fix it and they still didn’t fix it. Took 3 calls to front desk to get a pillow that wasn’t hard as a rock. No room service. No in room refrigerator. Coffee only available in the lobby until 9:00 am and most of the time the carafe was empty. No option for hot tea. No on-site breakfast other than disgusting boxed breakfasts. No housekeeping for the 3 nights we were there (housecleaning is once every 4 days!) On-site bar is only open Thursday thru Sunday — I guess they thought midweek travelers don’t want a glass of wine at the end of the day? If there had been a refrigerator, then I could have at least bought my own bottle, but alas, not to be….I won’t be staying here again, which is a bummer since I was looking for a hotel near NYU to visit my daughter….
We stayed at the MOXY for my son’s wedding. The reception was at Cathedral. Every staff member worked to insure every aspect of the event was flawless. Their attention to our family during a busy weekend was amazing. The Poster room was the perfect site for an intimate family celebration and the wait staff were incredible too. Aware of when to refresh drinks and clear plates without causing any disruption- the perfect quiet butlers. Thank you very much for providing a perfect wedding weekend.
Really nicely designed and appointed hotel. Rooms are small, but thoughtfully designed and the wall of windows in each room makes a huge difference. Ideal location close to subways and good restaurants, and very clean. Really great stylish and comfortable lounge with free skee ball to check your email and sit and chat. Wifi is strong. Unfortunately the staff is a real downer. Not engaging, dont give the impression they love working there, and you have to track them in order to get the things youve requested. Housekeeping will try to chase you out of your room before checkout time. Free breakfast is a joke and not in line with the hotel brand - a crappy muffin youd get from a gas station, a yogurt, and a tiny mandarin orange. Ive had better free breakfasts at Fairfield Inn at half the room rate.
Hotel is a retro 80’s vibe - loved that part. The setting sets you back a bit with the music played and the decor. The room was cozy and comfy and service was great. They have rooftop but you have to go next door to access it. I liked that it was close to many restaurants within walking distance.
This place was awesome, the room, the staff and the atmosphere was adorable. In the morning get your coffee at the cafe and at night go to the bar and order their sorrento lemon dessert, its to die for.
Comfy bed, smells good, tiny rooms, amazing rooftop! In room clothing steamer was a nice touch. The shower had great water pressure. Room has variety of lighting options including small reading lights next to the bed
Great location. Service and staff are super nice. A tad crowded. Lobby bar was a drop off and pick up for some sleep away camp. Literally it was PACKED and we had to wait for the elevator on a few occasions (it was that backed up) The amazing roof top you see on the website is not part of the Hotel. Its a night club next to the Hotel. We were never able to get in and it was upsetting. Its very deceiving. However, very clean. Very comfortable. Amazing location.
The hotel has very small rooms, limited service (room cleaning every 4 days - you can ask for special clean but front desk very reluctant to take requests) and is used by the local arts school to house its visiting summer students. The hotel was overrun by students.The bar and restaurant are excellent but not really affiliated with the hotel - I couldn’t sign the bill to my room and no discount for Bonvoy. Overall - there are better options.
Compact rooms dont feel cramped, well organized and cute aesthetic 👌 only 3 minute walk from concert venue I went to, very convenient.
I stayed several nights in two different rooms mid-July. Both rooms were equally bad, so I doubt this was an isolated issue where I just got unlucky. The rooms were so humid that despite turning on AC full blast the air stayed warm and humid and the sheets felt clammy. The lobby and other areas were fine, but the rooms were small with the shower in the middle, closed off with a sliding door that doesnt completely seal shut, no ventilation fan to turn on. We took quick cold showers to try and prevent more humidity from entering the room, which barely helped. It was impossible to sleep comfortably. On the plus side, the staff were very nice.
Great hotel. Very friendly and helpful staff on reception. Good location and perfect for a few nights stay in NYC. Highly recommend.
The staff were very helpful and responsive throughout our stay. Anytime we had an issue (e.g. room with a broken HVAC) they were quick to respond and would more than offset the issue to make it a great experience (e.g. giving us a corner room). They truly lived up to the Marriott standard and always acted professionally. This is exactly why I always try to stay at a Marriott hotel wherever I go. Well done by the Moxy NYC East Village team, and thanks for making our stay an enjoyable one! We greatly appreciate it.
My stay was excellent on every level. The Moxy is a gem in the the East Village where I lived for 38 years. I can’t say enough about my fabulous stay and the lovely service. The staff is super professional and pleasant.Leo Glazer made sure every detail was perfect.All was delicious and delightful. I can not wait to go back … Thank you Moxy East Village❣️
Staff did not disclose that our room would not be cleaned, even if it was their policy. The staff member was rude when she explained the policy over and over, but I kept telling her that nobody told us. Then, when I requested the room be cleaned, she assured me that it would be cleaned the next day, but guess what, it wasnt!! The in room safe was not working and we had to wait for a maintenance staff to fix it. The staff who checked us in said that since we were Gold, the water bottles in the room are complimentary, despite the tag that says it was $5/bottles. We were then charged after we had checked out. There was always guests food and grocery bags in the hallway. The property is generally clean and the location is great, but as a Gold member, we were not treated well.
This is the worst hotel experiences of my life. Matter of fact, it is 4:10 am est right now while I write this review. Our room is located next to some crazy machine/mechanism that recreates the sounds of a thunderstorm every 5 minutes. Our TV is broken and has a backlight that illuminates the entire room whilst you’re trying to sleep (see image attached), we’ve told them about this issue multiple times but our TV is still to be fixed. There are no clean towels unless you ask for them. There is also music and bass so loud as if a concert were in my room for the past 5 hours.They give you a $30 credit to spend at their cafe in the morning probably because you can’t sleep here.
Stayed while visiting my daughter at NYU (wish it was here a few years ago when she started). Awesome location close to subways and convenient to many things in walking distance. Great decor, comfy bed and nice shower. Only downside was limited dining options on the days I was there, but that was still due to limited Hours/days of operation from COVID. To Go breakfast and coffee provided to start the day, which was perfect. Will definitely come back on my next visit even though my daughter told me it was too cool for me.
Checked in at 11pm and my room key didn’t work. Went back to the front desk and they wanted to accompany me to “show them”. Then had to go back to get another room.Look, not trying to flex status…but I’m an Ambassador Elite. You have to stay 100 nights a year to get that. I know how to use a room key.Then they upgraded me to a suite. Yep. That’s right, I got a suite that I should have been upgraded to in the first place after having to carry my bags back and forth?Treat your best customers better. I have a customer blocks away from your hotel and visit NYC dozens of weeks a year. I’ve already spent thousands with you and could have spent thousands more this year alone.Now, I’ll probably look elsewhere.
Loved the Moxys clean, modern style and capsule-sized rooms. For a weekend in the city where I was planning to be out and about a lot, this was just the spot I needed to come back to at the end of each day. The rooftop bar is definitely a separate entity from the hotel and seems to attract a very young crowd interested in the party scene, but as a hotel guest that didnt interfere with my stay...it just meant the rooftop wasnt a part of my stay.
We stayed at the Moxy for 2 nights with our 4 year old son. The room with the twin bed on one side separated by the bathroom was perfect for us. Everything was clean and nicely kept. The grab and go breakfast/coffee was very nice to have as well! Would have loved a mini fridge in the room for some cold waters but other than that, we had a very nice experience!
I really like the rooms at the moxy. The bed is comfortable, the staff is really friendly, and I love the layout of the room. I did have two issues on this stay. The first being that the website stated there was valet, but on upon arrival there was not. I had planned for this so that I could make a meeting in time. But, instead I had to drive the few blocks to the lot, unload all my stuff, and then bring it with me on the meeting because I lost the time. Please partner the information on the website with that of each hotel. Also, the room service was impossible to find, no one answered the in room telephone, and even after I did find the 2nd party website, there were terrible offerings. It was like plane food. I was surprised since this didnt seem to fall in line with the beautiful style of the hotel. Thank you.
Quite crowded hotel, but the staff/service was excellent and we were able to utilize Marriott perks seamlessly.
Service here is terrible and incredibly slow. The front desk staff are very unhelpful, abrupt, rude, and talk to each other instead of helping guests. It’s impossible to get help with customer service.
No blackout curtain or shade here. If you need a dark room to fall asleep, this is not the place. Webster Hall 4am garbage pickup is also intense.
The Moxy did a brilliant job with the small space -- I was overjoyed when I got into the room and saw the overall set-up, the artistic elements, and the city view. Additionally, the staff was really nice whenever I had an issue and needed attention. They even did a great job with cleaning my room, which I didnt expect given COVID restrictions.Unfortunately, the infrastructure isnt very good as I had issues sleeping given that I could hear the AC unit in the ceiling rattling a bit every single night. The tech checked and said nothing could be done. Worst of all, after several nights of seeing the thermostat at 68 degrees when it wasnt actually 68 degrees, I checked and confirmed that the thermostat is MOTION-SENSORED, which means that the temperature read wasnt consistently accurate and explains why I woke up uncomfortably hot every single night in the middle of the night. The staff couldnt turn off the motion sensor so compensated by manually adjusting the base temperature to 64 degrees, so even when it rose with no motion (especially during sleeping hours), it wouldnt rise above 68-70 degrees. This was terribly annoying because the room was never the right temperature. I had to be consistently cold so that I wouldnt be hot overnight. It was terribly unfortunate. While the staff was great with cleaning my room, my understanding was that cleaning would only be done upon request because of COVID, so I was surprised.The front desk area was also very tight downstairs, which meant that you couldnt have a lot of people needing help at once. I also didnt realize I missed a whole lobby/lounge/seating area to the right until I asked for the bathroom on the last day. That was disappointing b/c I wouldve loved to have spent some time in such a colorful space. I also didnt get to take advantage of the rooftop bar. Id known it was there, but there wasnt a lot of signage once you got to the elevator area. The interior of the elevators were very cool, and I appreciated the artistic elements. As for the room, I think the main adjustment Id ask for is some way to deal with the AC issue (most people need to sleep in cooler temperatures), but Id also ask for a mini-refrigerator. I can do without a microwave or a coffee machine, but it wouldve been nice to have a refrigerator to keep my drinks cold overnight.
I’ve never seen a smaller room. This is more of a hostel and definitely not worth the cost. Now that NYC (and the whole country) is back open for business post-covid, there’s no excuse whatsoever to not be making up the room for guests staying 2 nights.There are 0 amenities but the one redeeming quality is the location. The hotel is attached to cathedrale and ready which are both good spots
The Moxy east village is a newly opened hotel, which offers small, chic rooms good for travelers who prefer to spend their time out enjoying the amenities the city has to offer. For the most part its pretty comfortable and has everything youd need in a room, but its quite small, about the full width of a queen bed and about 20ft long. The bathrooms take up about a quarter of the entire space. Great for one person and tight fit two, offering little privacy, but is still manageable for couples.
The hotel is nice. The room amenities are somewhat limited. The biggest issues were the need to self park the car and not being able to adjust the thermostat below 68. If there is a lack of movement in the room, as when you are sleeping, the room becomes unbearably hot and stuffy. The thermostat is locked to prevent users from setting a lower temperature.
My husband and I were in town for our sons college graduation and we stayed 4 nights. The hotel was clean and staff very nice and accommodating. Because of COVID restrictions there was no housekeeping of the room--we had to put trash in hall, request fresh towels and toilet paper. Grab and go breakfast was very nice but repetitive. Coffee was hard to come by in the lounge until the last day; we had to keep requesting the cannisters be refilled. The last day the staff provided 2 cannisters and refilled them frequently--the way it should be.
Beautiful compact looking room. Loved the experience. Loved the restaurant downstairs too. I’ll definitely be coming back
We loved the location as well as the beautiful rooms, our kids enjoyed the free ski ball. They won’t stop talking about our trip to NY & our stay at the Moxy. The only thing I would recommend to change is the breakfast choices in the boxes. We received rotten oranges in all 4 of our boxes. & my children did not care too much about the choice of yogurt or muffin. Moore kid friendly boxes would’ve been great! But overall! It was a great comfortable stay!
So the Moxy overall wasnt too bad, but I wouldnt say it was great. The rooms are spacious and have a nice window that you can open. The beds are super comfy. The location was also a good area and convenient for us. Those are my positives. However, not everything was great. The free breakfast they offer you isnt what you think. They have no coffee and all they give you is a prepackaged box with a cheap muffin, room temp orange juice, yogurt, and an orange that looks like it was past its prime. Really it was a joke and all the guest were complaining. They even asked the front desk where the coffee was and were told they could go buy coffee from the store up the block of they wanted coffee. Another issue was the alarm In our room randomly went off around 8:30pm while we were in bed. Scarred the crap out of us. We tried calling front desk got no answer. We went to the elevator Nd heard someone banging the door to our room. They just ran in. We got back and they asked if we used the shower which we didnt. He than had someone turn it off. This went on for at least 10mins. We heard someone elses alarm go off the next morning. Deff an annoying thing to wake up to. Your room also doesnt have a fridge which sucks. Overall the staff were friendly. I dont quite understand the theme the hotel was going for, but it was clean. If they fix these issues Id say its a pretty cool hotel otherwise.
Following the previous review from my wife of our Credit card information stolen by a front desk member here is a fair review about the Hotel stay service:○The only good thing, Almost brand new hotel/ remodeled building & coffee quality for purchase.*Same complaint as other bad reviews:- You dont get access to Roof top or restaurant. They advertise it so much, we stayed in this hotel for the great location and Bar/roof top/restaurant all in one. They were all closed or booked for private events, As a hotels guest you dont get any exception nor priority for it.-You are not advised in advance Amenities are closed, they dont even mention it at check in.We were not advised the complementary breakfast (coffee & snacks) finished at 9am (really?) after that you have the option to buy your coffee etc.-2 Rude front desk ladies, I want to be specific because the rest of them were nice, as well as the staff serving at the coffee/pastries station, that was our best experience, great quality coffee, pastries and customer service.-Similar to other reviews, it felt like a hostel, Teenagers (21yrs I hope) vibe, of course if you are a 21yo staying with your friend you dont mind the tiny rooms nor cleaning problems, if you are into parties this is the place to be.-Rooms are small: We were aware of it but we werent expecting it to be very very small, I have no idea how families do it here, there is no storage space.-The rooms are not touched by janitors until the 4th day, not even the floors or accommodate towels like in 4 star hotels we stay in: we had to request new sheets and towels, they just left it on the sink and left.
The stay from start to finish was less than impressive for a Marriott property. Stood at the top of the stairs struggling with bags while the front desk staff just stared. Couldn’t even tell if I was in the correct location. Not one person stood out as being helpful. They acted stunned when I asked about a coffee maker in the room. Didn’t tell us there was a “butler app”, breakfast in the hotel. Room was a joke. Had to crawl over a ledge and another bed to access the bed by the window. Never again.
I don’t know how we got so lucky to find just the perfect hotel for our family. Our family happens to be kind of cool so I’m not implying that the hotel is more family than edgy. It’s just awesome. The beds were comfortable. The staff was great, The location was perfect. The rooms were spacious. I’ve already told a bunch of people and I’ll absolutely be returning.
The front desk was quick to respond to any requests or issues I may have had. Even at 4AM, they were able to switch my room per my request. Clean room, incredibly comfortable bed, nice TV, and the shower is inspiring me to do some home renovations to get one of my own (at some point). Would recommend 1000 times over!
- No mini fridge- No microwave- No trash can anywhere on your floor bigger than 1 cubic foot- No leg room at the end of the bed- Bedding sleeps super hot, can be freezing in the room and sweating in bed- Shower splashes water everywhere- Shower contains combination shampoo/body wash- Sink is too shallow and also splashes water everywhere- No alarm clock or Bluetooth speaker- AC makes constant ticking noises and occasionally falls into a full vibration- Wall pegs are completely useless for anything heavier than a jacket- Thermostat seems to be tied to a motion sensor and will cut itself off if you are just lying in bed- Beds do not have fitted sheets and instead have 2 top sheets- No one answers when you dial the lobby from your roomI do not recommend staying here unless you are drunk, it is not a hotel for travelers
I booked a stay at the Moxy for my family while we were doing East Coast College tours and we could not have asked for a better spot! The Moxy East Village is in the most prime location. It is an easy walk to top notch restaurants, as well as to the local parks. The vibe in East Village jives perfectly with the fun, hip atmosphere at The Moxy. My family and I loved the decor at The Moxy - the pops of color, the emojis in the elevator, the fun carpeting and the grafitti art in the shower were unique and special. The staff was helpful and the rooms were spotlessly clean. I cannot say enough about how great The Moxy East Village is. I brought my teenager there and she loved every second of our stay also.
Hotel is nice. Staff and service were excellent. Walls in room are thin, if you have noisy neighbors, you will hear them. Also wish the glass of the shower was less translucent - if the bathroom light is turned on during the night, the whole room is illuminated, waking anyone sleeping.
We will return. these are just suggestions: laundry bag, bottled water in the room (my son had a headache and I had to pay $5.00 for room temp water at the front desk). iron and a second trash can would have been nice. not sure why you dont do housekeeping during the day.....also, the website said shampoo was provided, so I didnt bring any - to pack light and inside the shower was conditioner and body wash in the built in containers...no shampoo. Again, we will most likely stay at Moxy again when we visit our son, these are simply suggestions
(I want to know all about the design of this moxy property. As an artist, illustrator... it was just my scene, my jam if you will) I love seeing live music, so just absolutely enjoyed all the little decor elements nodding to rock n’ roll. The little details of my room made me feel welcome after long days working in the city. It smelled great, food was yummy from room service. Bed so comfy. The staff was sweet and caring. Internet and tv worked well. Everything was super clean. TV even said welcome Erica! Such a cute touch. Thank you. I absolutely will recommend this hotel.
I had a great experience at the Moxy. Alexa went above and beyond throughout my stay. Her level of professionalism was admirable. She really made me feel like a valued guest. Carmen was also amazing. She was so warm and friendly. Seeing her at the front desk always brought a smile to my face. She always tried to accommodate my every need. This was my favorite Marriott experience thus far. The rooms are minimally equipped (no closet, no microwave, no refrigerator, no iron, no ironing board). I wish I knew that you could ask for a refrigerator. I was there for a month and only found out about this during my last few days when I saw a staff member with a refrigerator in the elevator. The complimentary breakfast was nice though. Besides the service, the best thing about this hotel is the location. Every night when I would get home from work I would get a second wind. It was so vibrant and lively. A short walk from Union Sq. Near great places to eat/party. There was so much action in the area. The rooftop is a separate entity and with a separate entrance. Its a fun place to visit (Im not a fan of scanning QR codes and ordering on your phone though. I hope they end this when COVID is over). Make a reservation. Its a good time and a great place to grab drinks w/ friends. I also really enjoyed the lounge space. It was so beautifully decorated. It was a great place to sit with a computer and get some work done. The outdoor patio was small but cute and cozy. I was really happy that I was able to use the gym facilities too. Especially bc most hotels closed their gyms due to COVID is was a relief to be able to workout. Overall I think this is a great hotel. Perfect for people who really want to experience the fun night life NYC has to offer.
I stayed here because it was walking distance to where I had to be during my visit, however my preference would have been for a different hotel, with more space. I loved the elevator, but then I stepped on to the 8th floor where I stated and I couldnt bear the décor. So dark, and really not that well kept. Room was adequate in terms of décor, but it was not cleaned to my satisfaction prior to my arrival. I noticed sticky cup rings next to the shelf by my bed. Beds were comfy. Shower water was not hot... basically cold on Fri night but fine the rest of our stay. grab n go breakfast was good, quality of items were good but I needed and expected HOT coffee, was given a quality cold brew, which I could not drink black.
Although the rooms were small which is expected in NYC the retro look was amazing, from the elevators to the rooms. The shower design was awesome. Parking could have been a little closer and the hotel advertises that they have valet parking but they do not. The location was perfect for us with plenty to do around the hotel. Our breakfast was in a to-go box because of Covid but I would definitely stay again.
The location is awesome and the price was affordable. Rooms are nicely designed; however, the space was extremely tight. Beware if you are claustrophobic. The staff was extremely nice and helpful. Unfortunately, the breakfast was the pits. Not everyone drinks coffee so it would have been nice to offer water or juice too.
Great experience & location! Fabulous location but since it’s located on a street instead of an avenue was surprisingly extremely quiet. I lived a block away on 4th Ave & 14th St for the past 5 years and stayed here while I was in between leases and it was the best night sleep I’ve received in years! Please note that it doesn’t have desks in the room if you need to work but has a full business center if needed. Room service & the restaurant located on premises were fantastic as well. Wish I would have known about this hotel sooner for friends & relatives visiting me as well!
Very clean and cozy rooms. Plush blankets and Pillows to keep you warm on cold winter nights. Large windows to let in plenty of sunlight during the day. The view is great! Especially if you like being woken up to sunrises. Basic things provided like soaps, towels, and blow dryers.Most of the staff was very friendly. room service for anything from 6am to 11pm. if you need anything outside those times there is a 24hr grocery/convenience store not even 2 mins away (walking). Coffee and good food right outside the hotel. Great location. Will definitely be coming back and trying other Moxy locations in NYC
We absolutely loved our stay at Moxy East Village! From the moment we walked in, we were greeted immediately, directed to our floor and were surprised by the beautiful view and all the amenities. The room was minimal, trendy, and perfect for a night in the city. I will be staying again and cannot wait to try the restaurants the hotel has to offer on our return!!! Leidy, the hotel manager, went above and beyond to meet all of our needs and made our experience truly memorable. We will definitely be back soon!
My husband and I took our daughters and their friends to stay in the city for an overnight. The quad room is PERFECT for kids, and we stayed in a cozy, but very wisely laid out queen room. The service was AWESOME. Jeremy and his counterpart were SO nice and efficient. The volume was very high and they not only managed it beautifully, they were pleasant and helpful on top of it. I cant wait to stay here again.
The Hotel looked nice but the rooftop was closed, the website says its open. We also had an issue with the cleanliness of our room. Hair was found in the bed that did not belong to me or my partner, the sheets also had makeup stains. We were given a new room after informing the hotel of this incident but still found hair in the new bedroom as well. Staff was nice but the room can definitely be cleaner.
When planning my family trip, I picked the Moxy because of the room layouts. We had 7 family members in our party and I thought the quad rooms were IDEAL! Brothers and sisters dont want to sleep in the same bed and the Moxy gave us a wonderful and fun alternative. The hotels location is also IDEAL! It is conveniently located to the subway and also to delicious restaurants. The night life was booming! It was really fun! A great area to stay when you are visiting NYC!The hotel was clean. The hotel staff was courteous and professional. My favorite part of the hotel was the shower. If I could have gotten away with taking it home with me, I would have. I sincerely miss it!
Moxy is by far my favorite hotel to stay at whenever Im in NYC! Such a cool ambiance and the staff has always been such a pleasure to interact with. I cannot recommend this hotel enough. They have a really cool bar inside as well. I felt very safe and excited during my stay at Moxy!
Just stopped in to check out the bar. Definitely staying here the next time Im in the city! Beautiful place!
Effortless checkin/checkout by the friendly and courteous staff. Room was quiet and cozy with the essentials I needed. Great location with a buzzing bar/restaurant next door, Webster Hall & a AMC movie theatre literally across the street (will be checking them out post covid). Butler app room service worked seamlessly. And the mirrored elevators were a nice touch. Will be recommending it!
Let me start off by saying I am a New Yorker, that moved last year to another state. When I come back to visit, I tend to like to say in nice, modern, and clean hotels that are well located in the city. Moxy fits the bill on this one. I will also say, that while I appreciate how modern their rooms are, the gap between the window and the bed is FILTHY, and I could see a bunch of previous guests sleeping pills, and other stuff that had fallen through the cracks. gross. The window sill in our room was not fixed in properly and would move, and reveal filth under that. The space under the chair in our room was also dusty, so I could tell the space was not cleaned as thoroughly as they would like to think. The people that work at the hotel are great, no complaints there.And due to COVID, Moxy East Village is outsourcing their room service (which is not clear to guest as they check in), and it is basically like ordering grub hub, where it might take an hour for you to get a cup of coffee. Overall, location great, staff great, cleanliness mediocre, room service sucks.
I love this place for location and comfort, but the hospitality aspect leaves much to be desired. Clearly they are operating with a skeleton crew, but if they want to build clientele, they will try harder on that score. No access to the bar, restaurant, rooftop deck and not even a hot coffee available with boxed breakfast. Really? I have to get a coffee at a bodega around the corner? Cmon, Moxy, you can do better than that to earn my loyalty. Now you are raising the rates, so you will lose me, because the hotel is just a bedroom for now, and does not warrant a higher rate.
We stayed at Moxy East Village to visit with our daughter at NYU. The front desk staff was polite, friendly and very helpful. They have a continental breakfast to go. The room was clean and the linens were fresh. The size of the room was perfect for the 3 of us. The price is very affordable. I would highly recommend this hotel to anyone. The location is two blocks from a subway and there are many good eateries in walking distance.
The staff was so helpful, in terms of getting wifi access on my laptop and extended checkout needed — due to my need to work remotely the entire next day. You saved me 2 times!! Really love the rooms and expert layout. Also LOVE the overall vibe of the hotel. My first experience with a Moxy property was in Amsterdam. Very on trend. Coffee service through the Pandemic could use some improvements, but hey... I get it;)
Recently stayed at The Moxy East Village and was very pleased with the hotel. The location was excellent with many good restaurants at walking distance. Loved the rooftop bar, great for afternoon drinks. Very clean and staff very helpful and kind. I would definitely return and recommend this hotel.
Stayed at the Moxy East Village. Checked into room 316. Found the closet. Still searching for the rest of the room.But seriously, very small room, no top sheet on bed (just blankets), no trash can, fluorescent lights in hallway have low refresh rate giving them a barely perceptible but mildly nauseating strobe effect.Three stars because clean, funky / fun hotel, free skee ball in lobby (I got 340, do you even play bro!?), we stayed here one night to get away from the suburbs, and I paid with Bonvoy points so this was free, and at that price point Ill give it three stars. Also the rooftop bar was pandemic appropriate so that was a welcome amenity.
I had a great experience at the Moxy. Alexa went above and beyond throughout my stay. Her level of professionalism was admirable. She really made me feel like a valued guest. Carmen was also amazing. She was so warm and friendly. Seeing her at the front desk always brought a smile to my face. She always tried to accommodate my every need. This was my favorite Marriott experience thus far.The rooms are minimally equipped (no closet, no microwave, no refrigerator, no iron, no ironing board). I wish I knew that you could ask for a refrigerator. I was there for a month and only found out about this during my last few days when I saw a staff member with a refrigerator in the elevator. The complimentary breakfast was nice though.Besides the service, the best thing about this hotel is the location. Every night when I would get home from work I would get a second wind. It was so vibrant and lively. A short walk from Union Sq. Near great places to eat/party. There was so much action in the area.The rooftop is a separate entity and with a separate entrance. Its a fun place to visit (Im not a fan of scanning QR codes and ordering on your phone though. I hope they end this when COVID is over). Make a reservation. Its a good time and a great place to grab drinks w/ friends.I also really enjoyed the lounge space. It was so beautifully decorated. It was a great place to sit with a computer and get some work done. The outdoor patio was small but cute and cozy.I was really happy that I was able to use the gym facilities too. Especially bc most hotels closed their gyms due to COVID is was a relief to be able to workout.Overall, I think this is a great hotel. Perfect for people who really want to experience the fun night life NYC has to offer.
I was not impressed with the quality of cleanliness in my room, the steamer has white gunk in it, I asked for a new one at the front desk, and they sent me one with less gunk. The bed was made with a flat sheet as the bottom sheet, I asked if it was supposed to be a fitted sheet and was told that it was, and that housekeeping would be told to fix it. They used another flat sheet. They also left the garbage I had collected in shopping bags, because the trash cans in the room were tiny, as well as a 2 day old glass from the bar. I went to the bar to order dinner and a couple drinks on my first night, the bar tender was very rude, and was wearing his mask around his chin. I doubt that I will be staying at a Moxy hotel again. I definitely won’t be staying at one in NYC again.
I appreciate the concept and like the fact the hotel has rooms that can accommodate a group traveling together. I do not think it’s worth the expense based on the lack of upkeep and amenities. In addition, the elevator situation was a continuous challenge. There was always a line and no way to use the stairs to get up to the rooms.
The convenience of a quad bunk room for my sisters and I made this MOXY our top pick for a girls getaway Sunday-Tuesday.Pros: The room was super cute. Lounge space and patio were quiet and had a chill vibe. Little to-go breakfast boxes were a plus for busy mornings!Cons: Staff could definitely use some training in customer service. I only stay at Marriotts and this was my 20th or so stay this year - and the least friendly staff. I ordered a package that included Rosé in my room and I had to request it as it was a forgotten amenity. Housekeeping had forgotten to clean drawers in our room as some clothing items from a previous guest had been left behind (which made me question the cleanliness of the room). YOU MUST make reservations for the rooftop bar ahead of time. I was unaware of this, and while we were so excited to visit (a selling point of the hotel for us) we were unable to as we hadn’t reserved ahead of time
Thus hotel is designed for young professionals in mind. Staff is extremely nice and helpful. We just did not like the way they do housekeeping. You have to request it. And the rooms are very small and the bed awkward against the window.
My stay at the Moxy East Village for my birthday staycation was amazing. Not only is the hotel beautifully designed, its remarkably clean and the staff are friendly and made my stay even greater. I didnt want to leave. I have told my friends and family about this great cozy hotel and Moxy East Village will get plenty of business in the near future. And the beds are extremely comfortable. Hopefully next time I will get the chance to enjoy the rooftop bar.Thank you for making this an even greater experience than I hoped it would be.Dahlene
The location of this hotel in the east village is great; so much amazing stuff nearby. However — the rooms are not quiet, or I got extremely unlucky. Theres noise coming in from outside (4th floor); and worse, the doors are not soundproofed enough so a lot of noise comes in from the corridors / elevators / people talking and yelling (!!) outside the room.
I love the atmosphere of the this hotel! Their sitting area was very retro hip. I loved the style of the room. We had a queen bed, my husband and I fit great. If you have a larger group this space my not work for you, if does lean on the smaller side. Due to COVID the breakfast and bar were not open. They had to go breakfast prepared though. The staff were super friendly, and assisted with any information that I needed. The location was great for us because it was close enough to access a market, different restaurants, and the subway was a short walk away. They’re building a rooftop, I can’t wait to visit again after everything is fully open.OH the shower, one of the best showers I’ve ever used. 👍🏾
The location is right next to a very busy bar and good luck getting to the rooftop bar. Which leaves just the lobby bar, there’s a loud ski ball game in there. As for the rooms, definitely didn’t enjoy seeing stains pop out under the sheets or peeping through the opening of the pillowcase. Do not recommend staying here at all
Room was clean. Bedding was nice. Staff was friendly and eager to help. Location was great for me. Checkout was free of hassles. The hallways and the streets were noisy, waking me up at 2, 3, 4 AM depending on the night. Shampoo was awful. Arrived with many bags, but help was not offered. Soap, towels. nose tissue were in short supply. Cups were plastic. Toilet paper was prison grade.
Trendy perfectly located hotel to explore the East Side and beyond. Food scene , Webster theatre across the street, vintage clothes shopping near by, The Strand Bookstore the same, Cooper Union and NYU just a short walk away. The convenience of a 24 hr Westside Market less than a block away is primo. Lounge area also includes an outside seating area. Plenty of room to relax and recharge. Complementary coffee in the morning starts the day. Staff is very attentive and strive to make your stay positive.
The lobby of the hotel was loud and smelled like the inside of an Abercrombie store - the cologne scent gave me a headache every time I walked through it. Trying to get back up to our room in the evening was a chore because the elevator was full of partiers heading to the rooftop bar, not hotel guests. And we couldnt enjoy the rooftop restaurant ourselves because my daughter was only 19, so we were relegated to our tiny room, where we were made to feel like an imposition by the front desk staff when we dared to ask for an ice bucket so we could chill our drinks. We also had to fill our sink with ice to keep our drinks and leftovers cold, since they had no mini fridges for us to use. It wasnt the worst experience ever, but it was not what we expected for the $$ we spent. Next time we visit NYC, we will choose a different spot. I stayed in the W on Union Square on a previous visit and my experience there was night and day from the Moxy.
Great location if you need to be in the East Village. It does get noisy at night as you can hear noise from the street very clearly. It was also unclear when or if they come in to clean your room during your stay. Stayed 4 nights and from the first day no one came in. Beds are comfortable. Bar doesn’t open until 6pm which seems late to open.
The Moxy East Village is in a great location and, if you book early, can be pretty cheap for NYC. But thats it. The rooms are poorly designed and maintained, the lobby is a maze of poor circulation and space use with everyone crammed into a tiny bottleneck between the elevators and the front door (which is conveniently up a flight of stairs!). 90% of the lobby is given over to a very conventional and expensive bar area that was never busy--why would anyone hang at this hotel when the East Village is just outside?? I think this hotel could work for a solo traveler who doesnt expect much, but for two people its just frustrating.
You can stay at way better places that actually offer normal hotel amenities for way cheaper. Not only is this place over priced, it is directly above a nightclub that is LOUD and across from a music venue. I understand its New York, but just the fact that they advertise things like in-room dining but it isnt an option is ridiculous.
Do you want to sleep? If you do, don’t stay here. My room (and heart) was vibrating until 4am due to the hotel’s club and neighboring area. This was on a Monday night. I’ve never paid so much to not sleep. I’ve lived in several mega cities and nothing compared to this disturbance. If you plan to stay out every night until 4am or later, then perhaps this is the spot for you.
Overall had an awesome stay. This was my first time at the Moxy and I was very impressed with the beautiful hotel room and how clean everything was. The staff was super helpful and I felt safe staying in this hotel. Will definitely be back next time I’m in NY.
Hotel itself is fantastic…super cute with many amenities for the city. But service was sub par. We were never alerted that our mobile room key was ready after I checked in on line, so it took forever to actually get into room. Couldn’t get in until hours after the normal 4pm check in time. Front desk never answers the phone and most times I walked by they didn’t seem busy enough to justify this. Also, we paid extra for a package that was supposed to include beverages and we were not given them. When I went down to desk to ask (since they would never answer phone and drinks weren’t waiting in room upon check in), the girl at the desk never apologized, only told me they don’t have the drinks right now so we couldn’t have them. Didn’t bother to offer us vouchers we could have used in the bar/restaurants for drinks or food or offer us any sort of refund for our package. She simply couldn’t care less…about anything. Honestly was the worst check in/front desk experience I’ve ever had in all my years of traveling.
Was fine, the location is perfect. The main problem - the bed. It’s not a queen size bed as promised in Booking. When we asked the stuff about it, they said it’s a queen size bed (it’s not) and that the manager will speak to us. He/she didn’t. But the main problem it’s the way it’s located makes it impossible to sleep for 2 people - If one needs to go to the restroom in the middle of the night, he/she will wake the other one. It was awful.
We stayed at the Moxy during a friends weekend in NYC. It was perfect! The room setup was unique with a great view. We loved the finishes in the bathroom and the shower. Very modern and beautiful. The room was very clean and the beds were comfortable.
The Moxy is in a wonderful location in the East Village. Staff are friendly, the room was clean and comfortable, and the free coffee each morning was very good. Enjoyed my three days there.
This was a nice hotel. Had a comfortable stay. There was no microwave or fridge in the queen room I stayed in, so that may not be an option if you choose that kind of room. Location is very convenient. Pictures are a view from my window.
I dont recommend Moxy. Due to covid they werent cleaning rooms or replacing towels unless requested. We werent told that so it was a surprise our first night back at the room. The toilet seat was broken. We requested it to be repaired, it never happened. We had requested down pillows, which the site advertises as having, nope, out of luck. This hotel is expensive and not worth the money.
My husband and I enjoyed our stay at the Moxy. The room was very clean and spacious. The breakfast options were limited, but tasty. The staff was very friendly and helpful. We would like to be back or go to a Moxy hotel from a different city.
Stayed from July 22nd to July 26th.Where to start?TLDR: Tiny rooms, rude management, place feels like a hostel, shower didn’t drain and overflowed into bed area, SLOW elevators, trash left in hallways. Doesn’t deserve their 4 star rating. Maybe 3.1. Rooms were tiny. I understand that’s an unalterable complaint, but be aware that if you’re a couple staying in one room for multiple nights, there is no storage space - no drawers and a closet that holds 2, 3 shirts. You will be living out of your suitcase for the duration of the trip. The bed is pushed against the window, so you will have to climb over each other to get into/out of bed.Trash was left out in the hallway during our entire stay.2. At the time of booking, breakfast was included in the rate of the room. The morning of the first day, we found out they had ended that service the day before, but found out when we were AT the breakfast bar. As in, this wasn’t communicated with us at check in, and we found out when we went to pay lol. Complained to the manager - she comped us for our coffees and pastries, but had a SERIOUS attitude while doing it. Didn’t get comped for the next two days, didn’t get a discounted rate for these two days. On the last day, we asked for our coffees and pastries again - they gave us a $25 discount for one night. Breakfast (two plain coffees, two pastries) came out to 40, so, not great. If you just ended that service, why not automatically discount the included rate of breakfast when we checked in? Or communicated that with us instead of finding out when we went to your breakfast bar?3. Feels like a hostel. If you like that sort of vibe, great. Lots of teenagers (there for an acting camp) running around. This isn’t the first complain of this vibe, go check out previous reviews. Not many adults staying in this hotel.4. Shower doesn’t drain properly. If you look at previous reviews, you’ll see this problem again and again. The shower is also next to the bed, so it’ll leak into your bed area.5. Slow elevators. Self explanatory. If you like waiting for the elevators for about 4 minutes, then book this hotel I guess.6. The Ready rooftop and Cathedral restaurant are, in my opinion, falsely advertised. Hotel guests don’t get preferential reservations for either spots. You have to book (if you are hoping to go on the weekend) 2 weeks in advance for both spots. Moxy doesn’t own these two businesses either, it’s managed by a different restaurant group.All in all, this hotel doesn’t deserve their current rating and in all honestly, I hope you get demoted a star. Your staff is great, cleaning ladies were amazing, but management was awful and you guys are just overall ... not a good hotel compared to literally everyone else in the area.
From the welcoming staff, the modern and clean rooms, comfortable beds, and amazing shower, the Moxy East Village is an unreal value for New York. The lounge and bar area is perfect for getting some work done or meeting over drinks. 10 out of 10 all around.
This was my first time staying at the Moxy and I was extremely disappointed. I requested a suite upgrade with my ambassador elite status and it was not granted, nor was I accommodated in anyway. The hotel room was so small, you could not fit more than 1 person.
We were visiting a family member so we just needed a place to sleep and shower. We had 2 adults 2 children in a double bed room and it worked out just fine. The room is a bit small but it’s NYC. Staff was very nice and resourceful. There is a lot of things to do around this area even during COVID. You will not be disappointed if you choose this hotel.
A bit noisy on the street on weekends even on the 7th floor. Small room but ok for one. I stayed 4 nights but there was no housekeeping unless I requested towels etc. Friendly staff and convenient East Village location. Cool urban vibe and decor.
We went to NYC for a weekend to visit my son. Moxy East Village is awesome! Its a great location and quiet for NYC. The hotel itself is very modern and fun. The rooftop bar is amazing! All of the staff were wonderful! We will definitely stay here again!
The whole experience was horrible and we are Marriott members and own a time share and after this weekend I feel like I wont book on Bonvoy for awhile. I booked 2 rooms and was so embarrassed. Could not get into rooftop bar and hotel bar hours were 6 - 10. Bar was not open until 6:15 and was closed by 930. It was easier to hang out there at night because the rooms were standing room only. Covid should not be blamed for the hotel not even offering coffee in the morning. Very disappointed!
Loved my stay. Mac the manager was amazing and his staff that made my daughter ‘sweet 16 a great experience with her friends from beginning to end. Beautiful hotel with clever rooms and fun indoor and outdoor space. Highly recommend it.
The staff are very friendly and the hotel is to a high nice standard, but the mechanics make it uncomfortable. We could hear creaks / popping noises from the elevators from our bed ALL NIGHT. The sound from the rooftop bar and people leaving the bar travelled through the windows until the early hours of the morning. Finally, the A/C is on a motion sensor, so it goes off in the middle of the night. Each night, we’d wake up in a pool of sweat because the room had gotten so hot. The location is great, but based on how bad my sleep was I’d quickly go to another comparable hotel.
I took my daughter and her two best friends to NYC for a staycation from Westchester County. The accommodations were perfect for three teenagers and myself. The staff’s service was impeccable, all CDC protocols were followed, yet we still felt pampered and special. Perfect area for teens to go safely thrift shopping during the day and jumping either further downtown or uptown based on our own agenda. The staff was knowledgeable about the area and recommendations for food, events, etc. while it wasn’t the birthday she had envisioned, the Moxy staff made sure she had a birthday she will never forget. And as a mom during Covid times, I couldn’t ask for more. Bravo Moxy!!!
If you plan on staying here add an extra 500$ to your bill if hidden fees and taxes that arent disclosed untill you leave.
I wish how the hotel was handling Covid safety measures was communicated during the booking process or when arriving. It took me 2 days to figure out you must call to schedule fitness time in the gym and if that couldve easily been communicated during check in. I also called to ask about laundry and the woman said I could leave my clothes in one of their specials purple bags outside of my room and someone would take care or it. The bag was taken that day and never returned to me. I waited two days for the clothes and they never showed back up. I inquired twice at the front desk about the missing clothes and was told they would check with housekeeping, with no response. Four days passed and I needed to leave without my clothes, and still no follow-up or word about where they could be. After following their directions to a T and being very polite Im not sure what else I could do. I would definitely not recommend trying to have laundry done at this location. I understand Covid safety measures are not ideal but If they could be communicated to guests, so guest could fully utilize the amenities they pay for. Overall, would most likely look elsewhere If needed to stay in New York again.
It is apparent that the Moxy has focused heavily on its vibe. The Frankie Goes To Hollywood allusion in the lobby. Tiny check-in desks. Elevator lighting that, according to an overheard conversation, was specially engineered for selfies. Carpet that looks filthy, but is intended to look like the streets and walls of Manhattan. If that is all you need, you might like the Moxy. If you want a hotel experience commensurate with the price, avoid this one.It is not clear why this hotel is in Bonvoy. No acknowledgement at check-in. Upgrades? “Oh no. No. I don’t know how I could do that. No.” Welcome gift? What? If you booked a package with an included breakfast, good luck. “We stopped that yesterday.” If you speak to the manager - every day of your stay - you might get comped. But thats a waste of time and dealing with attitudes.Tiny tiny tiny room - smallest I have ever stayed in. 8 feet wide maybe? I guess that this used to be a hostel. It still kind of is. Hardly any storage. The queen bed might be slightly larger than a full. How do they get away with calling it a queen? The bed is surrounded on three sides by a wall, a window, and tiny storage shelves. Only one side is open to the room. For couples, this means one of you will have to crawl over the other.The TV turns on randomly. The thermostat allows the temperature to increase by a good 10 degrees before kicking on. The bathroom walls are glass — painted in the same dirty motif as the carpet, and porous with respect to sound. Hopefully you and yours don’t mind the sounds emanating from the bathroom when one of you is in there.The shower throws out a volume of water that is alarming for those of us from water-conserving states. The sound of the rush of water is literally deafening, and overwhelms the drain, requiring you to turn the shower off every few minutes or risk overflowing into the room. The shampoo doubles as body wash? That might be ok in a hostel, but not in a premium property.There are only two slow elevators. The hotel rents a room to an acting school, which means a steady flow of teens, straining the elevators, along with the annoyance of teens practicing lines outside your door.Finally, the hotel’s web page makes a big deal about the on-site cafe, bar, restaurant, and rooftop club. They are not connected. Different management, and they couldn’t care less that you are a hotel guest.All in all, not a good representation of what a Marriott/Bonvoy hotel should be.
We have never stayed at a Moxy before so we did not know what to fully expect. From the minute we walked in and were greeted by such nice and caring people. The Lobby has such a cool vibe and I am 47 and I really felt good staying in this hotel. The room had everything you need - large SMART TV and an awesome rain shower. We had drinks on the outdoor patio and the atmosphere was just so nice and relaxing. The breakfast was delicious and it was actually hard to checkout as we did not want to leave. Definitely recommend this cool hotel for all ages - we will definitely be back.Read less
Jane Suite had terrific layout - natural light and great place to hang and sleep. The Moxy is a unique, fun and stylish hotel - especially hard to find in the East Village. Staff was excellent and courteous and professional. Loved our stay at the Moxy NYC in the EV!
I stayed multiple times at this hotel during the pandemic when they were hurting for guests. Now that biz is good again, they doubled the price, which I have no problem with, but on top of that added a so called destination charge. Shameful. And for that amount you dont even get maid service.
This hotel is perfectly located near three subway trains, making it so easy to navigate through the city! Room is cute and uniquely designed. I was able to check in early and check out Kate, very accommodating to my travel schedule.
I have been staying here since Monday and I am so disappointed that I am seriously considering leaving and going to another hotel. The customer service in this hotel is the worst I have ever experienced and my expectations were not that high to begin with. Covid precautions are not being taken seriously, unmasked guests are walking around the hotel and getting into elevators all the time. The elevator sign says there is a limit due to covid and no one follows it. The staff does not say a word regarding masks even when people are at the front desk talking to them without a mask. We were told our room would be cleaned on the 4th day of our stay due to covid and that toiletries and towels would be provided upon request. On our 3rd day we requested towels and toiletries, we submitted the request through the Bonvoy App and had to call the front desk 3 times before we finally received the requested items. Today is our 4th day here, we called the front desk to remind them to clean our room today. We left our room twice during the day and called the front desk before leaving to remind them again to clean our room. The 2nd time we were told someone would be right up and that housekeeping is here until 5. We returned a few minutes before 5 and our room had still not been cleaned. Do yourself a favor and stay away from this hotel. We stayed at the Hotel Indigo in the lower east side last week, similar priced hotel and the experience was sooooo much better!
The room service is bad. We ordered a change of sheets, and we never got them. We wanted room cleaning, but since we werent staying for 5 days, we wont be provided one. The space is small. There is no parking on site, and the garage they gave me is really expensive. The blanket on the bed had a stain, we ordered a change but nobody responded or brought anything. Overall, it wasnt worth the money, if I had paid for another hotel the same amount, I wouldve gotten a way better experience
I recently stayed at Moxy east village. The 2 queen bedroom was quite large. The room was spotless with modern, edgy decor. The location was great; I was able to all to Soho, Chelsea, and Herald square easily
Had such an enjoyable stay. I loved the trendy hotel from the staff to the decor to the fun room and comfy beds. I loved the wall of windows and being able to fall asleep admiring the views of NYC. The awesome boxed breakfast was the icing on the cake. I look forward to coming back.
This place is fine if you’re staying for a night or two by yourself or one other person. It’s clean, great location, nicely decorated. However, the rooms are tiny. Don’t expect an iron or a microwave or fridge or much space for your luggage. I had a queen bed with one other guest . We each had a suitcase and it was pretty uncomfortable and cramped while getting ready in the mornings. I’ll agree with other guests and say that it’s the best hotel shower I’ve had. I’d say this place is the opposite of no frills and the decor is cool but at the end of the day it’s a hotel that seems to have been built to maximize the amount of money they can get out of every square foot.
The hotel is modern, clean, and everyone was helpful and friendly. The rooms are small, but what an excellent use of space. Compact, well designed, and very comfortable and clean. No coffee available in the room was a slight inconvenience, but not a huge deal for us. The lounge area is really cool and was set up for the holidays in an abundance of pink, faux fur and sequined pillows This was our second visit to the hotel and will be back for sure.
Room was great with a nice view. But the remote control for my tv didnt work. I called two days in a row to have a replacement on sent but it never arrived. I was told the manager would be in touch with me to address the issue. The manager never reached out. No apology. Nothing.
Loved it! The neighborhood is funky and diverse- which I had been craving as a former New Yorker spending the pandemic in rural Connecticut! The room was as described by others: tiny, and wonderfully designed. Felt like I was staying in a cunning puzzle box. And the elevator is fantastic!!! For one person, for one night it was perfect. And the price is amazing.
We loved our stay at this Moxy. It was our first stay at a Moxy. The location of the hotel was great, as there are very few hotels in East Village and this is a welcome addition. The hotel design is beautiful and unique, from the rooms to the hallways to the cafe and restaurant. The staff were attentive, friendly and enthusiastically helpful. Our only minor complaint is with the bathroom door design. The floating glass door on the WC (little toilet room) does not provide enough privacy for our taste. The door doesn’t close like a regular door and leaves a large gap all around the sides. It looks cool but not very functional. Overall we loved the property and will stay again!
Housekeeping planned only after our stay. Pillows were smelly, there was a dirty flosspick found (while sleeping) in one bed. Mattress pad had stain and was difficult to tell if cleaned. Complimentary breakfast was sub standard for Marriott and coffee was sparsely replenished and only offered until 9a. I don’t think this can be “blamed” on covid, as I’d stayed at other marriotts in past year.
This is not a four-star hotel. The fire alarm went off in the middle of the night during my stay, and it took them half an hour to give guests any explanation of what was going on. They asked us to stay in our rooms while they investigated, but the phones to the reception did not work so several people went downstairs to get some information. The staff in the lobby was unhelpful and the explanation we were given for why the alarm went off was insufficient and unclear. Aside from event, which alarmed and upset everyone, the “to go” breakfast is really a snack like what you get in airplanes on a short flight and the rooms are small. A disappointing stay.
Really nice atmosphere and design for this rooftop bar. The service was prompt and the drink were good! Couldnt tell if the view was good from where we sat but it nicely removed you from the street noise.
Great location in Union Square, the rooms are intimately sized, but perfect for us as a couple who were only in the room to sleep, shower & change. Very clean, phenomenal restaurant downstairs. Bed was comfortable and the shower was amazing! In our late 30’s we did feel that we were invading the space of a younger - more trendy crowd. Most of the staff was great, there were a couple of customer facing employees that were not warm and fuzzy, but the others definitely helped make up the visit.
I first visited the Moxy East village to go to the restaurant and loved it so much that I decided to stay there for my birthday. By the time my birthday weekend rolled around I had visited the hotel several times and rung to make sure that I was fully aware of what to expect and how my stay would be impacted by covid. However, once I arrived I realised that much of the information I had been told was misleading and false and the front desk staff were ridiculously rude. I felt as if they didn’t care at all about the hotel guests. I had made a dinner reservation through the hotel weeks prior, had double check the booking as it was for a large group, only to go to the restaurant and be told that the hotel staff had “forgotten” to book the table, meaning that 8 people on my birthday had nowhere to go. They weren’t apologetic or in the least bit helpful, just dismissive and rude, implying that it was my fault for not calling the restaurant directly and that they shouldn’t have had to make a reservation for me. Very disappointed.
My boyfriend and I are in a long distance relationship and we stayed at the Moxy East Village for a weekend trip when I came to visit. It was such a great hotel and in a perfect location. Wed walk to Washington Square Park for lunch and then take the subway to Times Square at night. This hotel aided in creating the perfect getaway trip for the two of us. It will quickly become our go-to hotel when I visit him.
This was a last minute booking for a short staycation & I wasn’t disappointed. The bed was super comfy, wow. The design of the room and the decor was pretty dope - really felt the “ NY rustic vibe”. The shower leaked a bit but we managed!
Hip hotel that was clean and well located. Super comfy bed and clean room, which was small (photos are a tad deceiving) but well laid out. Because of the pandemic, allmof the restaurants were closed, but there are a myriad of options in the.neighborhood, as well as a large grocery store (Westside Market) and a Trader Joes a few blocks away. Would definitely stay again.
Definitely the most hip place ive ever stayed at. great service and great rooms
I really enjoyed my stay at this hotel. The rooms were as small as I expected...fortunately. I couldnt imagine staying here with another person given the room size. But my stay was cozy and comfortable. The reason for 4 stars and not 5 is because my room hadnt been properly cleaned. The staff and stay were fine otherwise.
The hotel is beautiful. Its small but unique which I absolutely love. The bed is perfect and the shower is literally one of the best showers I have ever had. The location was perfect as well, right by everything you need. If I ever come back to NYC I will be staying here again. I will also be recommending this hotel to everyone I know. Thanks Moxy for being one of the only things I didnt have to stress about during this vacation!
Stayed several weeks in between apartments in NYC. Stay was wonderful, with clean modern rooms, great location. Outstanding staff (got to know many due to their kindness and hospitality including Lady, Diana, Alexa, Christian, Jeremy, And the Maintanence staff Carlos, John, Jose) Their hospitality made us feel safe despite the pandemic stressors! Thank you to Moxy and Marriott...
I found The Moxy almost by accident when I was searching for somewhere to stay in the city with a friend. this was the best accident I’ve ever had.The rooms were clean and beautiful, and spacious compared to other rooms I’ve stayed at in the city.The location can’t be beat. You are a short walk from Union Square, the Subway, shops, and restaurants.
My boyfriend and I were excited about trying out our stay, Thanksgiving weekend, at the new Moxy in the East Village. From the moment we stepped into the lobby we were in awe of the chic style and design of the hotel! The service at the front desk was impeccable and extremely accommodating. The rooms were amazing and I kept thinking I could have spent the entire day just laying in the bed - they were so comfortable! It was an overall amazing experience staying at this Moxy, from the friendly service, the layout and look of hotel, to the location, and I would most definitely stay there again when I return to the city!
From start to finish this hotel exceeded my expectations. From the cleanliness to the service everything was a 10/10. I would highly recommend and be sure to check out their rooftop bar! I will be back for sure.
Beautiful hotel decor with a vintage theme...included a skee ball game and record players to rent with vinyls. Rooms were clean and it was it good walking distance to shops, food, The Strand bookstore and more.
I highly recommend this hotel. It blew away our expectations. This particular hotel has an 80s theme and I just loved the retro vibe and I could have spent hours looking at all of the retro memorabilia in the restaurant. They have an adorable outdoor courtyard that was just perfect for eating the free included light breakfast.
This hotel is in a great location and the rooms are fairly well appointed even if small even by NYC standards. However, the operation of the hotel is extremely poor with numerous errors and disturbances during the visit. My wife and I ended up making the bed one day after our sheets were removed from the room.
I heard a lot of great reviews but my experience was not great. My shower was clogged and I had to contact front desk 4 times in a span of 20-30 min to get a response then after I waited an additional 30 min for someone to come . Instead of changing my room and not having to wait I had waited only for the repair not to work. So I called again and asked again for the room change. The following room was not great either , it was dark by the bed , the light fixtures where broken and I gave up I wanted to have the night end so I can leave .
The rooms are intimate but cozy. The wife and I needed a weekend away. I couldnt hear people in the other room, which meant they couldnt hear us *Wink wink*. The staff was awesome. The hotel had many bar/restaurant options . All in all.. I had a great time.
We loved the location, but service was not up to par. Our room was dirty when we checked in (which was after check-in time, we arrived at 4pm) had to have them clean it again. I needed ice and the machine was broken, nothing was open inside until later in the evening, the coffee shop wasn’t open at all, I called the front desk before checking in and no one would answer it was just endless ringing (I tried calling twice). Overall wasn’t impressed with this hotel unfortunately.
The location is great, the room is a bit small but really comfortable. The best thing about the Moxy was the crew working in the reception, each and everyone was extremely kind and helpful. I usually don’t write reviews but I wanted to thank them publicly.
I must first say I enjoy my stay. The breakfast was helpful to my budget. The staff were friendly and helpful. The service were excellent. I would recommend this hotel and will definitely return. Thank you for your warm hospitality.
Amazing rooftop and it can’t beat their happy hour prices for tacos and margaritas
We got a 50% discount because of the pandemic and that’s honestly what a room should be worth on a normal day. WiFi went out at about 11pm and a weird guy came to fix it and after 10 minutes couldn’t fix the problem and left on his own accord even though we told him we didn’t care about the WiFi anymore and that he could leave. The next morning we were offered a complimentary breakfast, but an orange had mold on it, which is careless and disgusting. We know it was complimentary in the first place but all we got was a sorry in return as it was the last of the breakfast available. Will be actively recommending against staying at moxy east village.
Total reviews rating 4.1
199 Reviews for Moxy NYC East Village 2023:
Review №1
2022-06-08This hotel blew me away in terms of service. Im an avid traveler both for personal and business trips and I have yet to encounter a staff as awesome as this one! This is a great, central location on the lower east side, with amazing restaurant options nearby. The hotel itself has a rooftop bar that is a must visit. The rooms are very well and efficiently designed, they have thought of everything! They are small but comfortable and beautiful. The beds were very comfortable and the water pressure was great! But my favorite thing about this property is the people, from Mac to his entire staff team they were so friendly, always willing to help and just the best people. I wish I could give them 100 stars!
Review №2
2022-06-22Overall great property, location and team. Had a 5 night stay. Nikki on the front desk is fantastic! She really made our stay. Amenities are pretty good overall. We were visiting to see the city, not just hang around the hotel. Rooms are small but efficient.Negative that cost a 5th star: Alphabet Bar staff is not very friendly or hospitable. They seem to have forgotten they are there for the guests, not the other way around. One of the bartenders with a dark beard and ponytail is particularly rude. We took our bar business elsewhere as a result. Lots of great establishments in the area that welcome your business. Moxy needs to really take a close look at the team in this part of their business.Didnt let it ruin our trip though. Would definitely stay here again for convenience and can still enjoy other establishments in the neighborhood that really appreciate your business!
Review №3
2022-06-17Edit: They ended up moving us due to a cancellation. Not sure if that was because of this review, but we appreciate it.Honestly, just terrible customer service. We got put in a room thats strangely disjointed from the rest of the rooms in the hallway, and its next to the public bathroom for a restaurant.Guess what, its loud! And the door here sounds like its opening every single time anyone walks by. We asked for a room change after a busy morning.You shouldve called earlier was the response we got from the front desk. Not even an apology at first. After that, they put me on hold in the middle of a sentence.They said that they would love to change our room, but cant because theyre all booked up.Dude, this is a straight up lie!We went on their website and theres two exact rooms, Queen, 2 Guests, available for tonight. Im pretty sure everything they told me--the managers out, the hotels booked up--was a lie.If you book here, just know you have a chance to get a terrible room, with terrible service. The citys cool though.
Review №4
2022-01-03The good: service & staff were excellent, kind, warm, and helpful. We made some special requests and they were cheerfully accommodated.The bad: Strange things were awry - our bed was missing a top sheet, the room wasn’t super clean, the shower sprayed water far outside the shower area, the bathroom light wouldn’t turn on unless all the lights in the room were on, we had two room service visits after requesting no visits to our room. It all felt a bit chaotic, probably due to understaffing.Location and staff helped a lot, but I wouldn’t stay here again considering how many places there are to choose from in the city.
Review №5
2022-05-24Great service! I took a red eye and arrived really early. They got a room ready for me way before the check-in time. Really appreciate that!The room is clean and nice. Not enough work surface for me to really work from the room. Otherwise it is great!
Review №6
2022-02-22I have never stayed here before & today they went above and beyond to make valentines special for me and my gf as I’m not with her. They decorated the room amazingly they took care of both the flower and edible arrangements i got for her and made us both cry tears of happiness! Thank you thank you so much to whoever went above and beyond in her room! I love this hotel and can’t wait to stay there some day to personally thank the whole staff!
Review №7
2022-02-27We had a terrible experience at this hotel and actually chose to leave the hotel early to stay somewhere else.Here are the highlights:1. The elevator makes a rattling noise about every 10-15 seconds and you can hear in the rooms.2. There is one ice and water machine and it’s broken3. The front desk were rude in general. I called them once to check in and once to get a key to my room. Both times I was told me all requests should be direct to the Marriot app and not to call them. They also refused to give me a physical key to our room. When i explained that I needed a key they finally gave me one and explained that it was going to expire after an hour if I wanted to keep using it I would need to come down every hour to have it renewed.It was all very disappointing.
Review №8
2022-01-16Nice rooms, great amenities. Alphabet bar with free skeeball, Cathedrale and the Ready rooftop bar were all awesome. My only complaint would probably be the way they have the bed against the wall... The person sleeping near the window has to get up and over their partner to get out of bed.
Review №9
2022-06-25Cool spot but would have been way cooler had they let us know the rooftop bar AND the main bar were closed for private parties. Its understandable to seek outside business, but some notice would be nice if you were staying at a hotel and planning on attending either of the featured amenities. The lack of transparency around it was disappointing and unprofessional.
Review №10
2022-04-11Hotel itself was nice, although watch your bill after you leave… I got double charged for the waters drank from the room & dealing with customer service was not pleasant. I understand it’s NYC so paying $5 a water is whatever… but to get charged $22 rather than $11 and then given some attitude about my refund left a bad taste in my mouth. Do better Moxy