Kerbside pickup
Yes
NAPA Auto Parts - NAPA Auto Parts BUF082 in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 585-254-1280
Site: https://www.napaonline.com/en/ny...
Site: https://www.napaonline.com/en/ny...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:8AM–5PM
- Sunday:9AM–2PM
Comments (75)
Ive been buying parts from NAPA for over a decade since I started repairing my own cars. I like the quality of the parts, Carlyle tools, and other accessories. The ability to buy specialty products for my classic or obscure vehicles that other retailers do not have is a major win for me since I like to shop local. Yesterday, I had a really frustrating experience at this location that bothered me quite a bit.I placed an online order yesterday for BK 7769140, a heater hose removal tool. The website said Order Now, Pickup Today at 1430 Lyell Ave, Rochester. Several hours passed and I made my way to the store to pick up my order after work. Gabby at the counter couldnt find the order, so she had another person look for the tool. The man who was helping her told me that this was a special order item.When I placed the order it said, pick up in store today, on the website.The man assured me I was wrong and that is not what it said.Look, it says right here on your page, available for pickup today, and here, on this print out!Again, he assured me that I was wrong and didnt understand. He claimed the tool was in Albany and not located in the store. He said I needed to call for availability, and that my order was for shipping to my house (it absolutely wasnt). It explicitly said, pickup today at 1430 Lyell Ave. Attached is a screenshot from the website for this exact item.I can accept that there was an inventory discrepancy at this store, but I will not accept being called a liar, or have my ability to read questioned like this. A simple, Im sorry sir, our stock count is incorrect and we dont have this item today. We will have to pull it from the warehouse. would be more appropriate. Id expect this kind of treatment from AutoZone, or Advance, but not my beloved NAPA.
Needed a longer exhaust insulator than OEM. They quickly brought out several types and sizes to choose from, and they took the time to review them and offer suggestions. Ended up buying something perfect for the job. Great customer service!
Horrible customer service the store manager is rude and would not give us the parts that we paid for we will be contacting corporate and getting our attorneys involved I recommend no one goes to that store
Dont waste your time!! I order a CV Joint here and after 3 store visits and 5 or 6 calls between 3 weeks finally arrived. They keep saying 2 more days , 2 more days. End up ordering in advance auto parts and in 2 days was at my door!! Free shipping and 10 dollars cheaper!! Also employees are rude and dont care about you. Like I said, DONT WASTE YOUR TIME!!! GO TO AUTOZONE OR ADVANCE.
I dealt with Chris the last two times there. He is very helpful and both times he impressed me, not only with the right part, but his knowledge of cars. I actually look for him to help me when Im there. I used to go to places like Auto zone and Advance Auto probably because they have a bigger sales floor....but the real knowledge resides at NAPA.
Ross is a fantastic employee to work with, always makes sure he asks the right questions to make sure the right parts are ordered and is incredibly polite. -John with RJW
These are the rudest people I have ever seen. I have never been so poorly treated in my life and I will never shop here again. 3/18/21
Great help yesterday from the guys here. Needed some relays for my sled and they crossed over everything and made sure to take the time to help me out. My son was so happy when we got it home and it started working. Thanks!!!
High prices and bad customer service.
My first experience at Napa and it was a very positive one. After searching multiple places for a cabin air filter for my 2015 Jeep Cherokee, Napa was the only place in town that had this specific filter. Chris was very helpful in helping me find and purchase this product.
These guys are always helpful and of course its a Napa so they have really good parts and hard to find stuff this location also can get you automotive paint!
My husband loves this place he orders stuff for his car and truck.
Mark was very helpful..I truly appreciate all your help.. highly recommend them for parts great price
Nice staff,my first visit at this location, I will open a company accout there in the near future
A great place and especially great service...good advice given and even got my bought windshield wipers professional installed...even it was disgusting cold and snowing out there! What a treatment!
Best parts counter help Ive had in a long time.Clean store and friendly staff.
NAPA had an early start in the auto parts business but over the years it has been reduced to only two stores in the Rochester market.However, they maintain a great inventory and service providers.
Great place very professional and knowledgeable staff , have never had a problem there . I have recommended it to all my friends and family.
Employee 4 A.J. these representative need a curse to how to treat a customer. I know NAPA is a good franchisee but this type of employee hurt the image of business
Great shop with a knowledge staff. If they dont have what youre looking for chances are they can get it within the week.
Ive always had good, friendly service from NAPA, and the parts prices are very competitive.
I needed a new wiper blade. The service person was friendly and didnt try to make me purchase anything I didnt need. I was pleased
Good place to get parts always compare prices.
This is definitely not Auto Zone most unfriendly place Ive been in awhile
The gentleman who took care of me was professional, knowledgeable and helpul even though I didnt find what I was looking for.
Always polite and helpful.
Love the store and Abe was very helpful.
Nice store. Didnt have what I was looking for.
Good prices if you getting your own pcs they have it all
Had the part I needed & all of the staff were kooool!!
Great staff .3day sale well worth savings
Quality parts and knowalidgable folks. Maintain your receipts though for you warranties.
A++++++ they always have the parts I need if not something that I can make work!
Always very helpful, great place for parts.
A little more pricey then most auto parts...
Good inventory friendly staff .
If no other parts store got it in town Napa does 💪🏿
All your car parts in one big store
I love Napa thats all I can say lol
Great parts and service as usual.
Always have what Im looking for.
Anyways can get what l want
Great store lots of inventory
Employees know what theyre doing
Great service and very helpful !
Great costumer service
Great. Knowledgeable employees.
No Auto Parts Available
Did not have what u need
Very helpful
Twas good.
Very expensive parts
Decent prices
And helpful staff
OK
Better parts here!
Expensive. Very expensive.
Great service
Good service
Very helpful
Nice place.
Helpful guys
Mark has picked a great looking staf, so sad thay no nothing about selling auto parts. Havent been there since 2018, bought a new Jeep. Its off warranty and I needed parts, what happened to all the good parts know how? No help from Mark, dont hide in the back. Call your customers.
Clean and organized and very good service.
Excelente servicio
Total reviews rating 4.3
75 Reviews for NAPA Auto Parts - NAPA Auto Parts BUF082 2023:
Review №1
2022-06-28Applied online, spoke to mgr about being an experienced driver,and he said he would call me back when I drop by cuz he had a conference call.Needless to say never called back and its been well over a week so he must really not be in need of commercial drivers oh well. If the manager of the store sees this Ive also found a new position and thank you much
Review №2
2022-02-14Really good staff in this store, very people focused and a tremendous help to me when I had been treated rudely by an employee at NAPA 4659 West Ridge Road.
Review №3
2022-01-14Bought a filter wrench there for $58 and found the same tool at harbor freight for $8. Tried taking the wrench back for a refund unused with the receipt and they refused to take it back. These people are unprofessional and have bad customer service. Went to the other Napa store on lake ave to return it & they refunded my payment with no problems.
Review №4
2022-05-09I can share with you right now that the last time here was not the last. Fantastic service in a fantastic store.
Review №5
2022-01-22Very good peeps, who went way out of their way to be helpful. Even as they were closing down, they saw that I was in a jam, and they stopped what. they were doing to really help me get everything I needed sorted. Recommended.
Review №6
2022-01-19Top of the line customer service! Arguably the best Ive encountered. Thank you and will be coming there first from now on.
Review №7
2022-05-25I was referred to Andrew at this location, he was very helpful and professional! Thanks Drew!
Review №8
2021-04-04Abe and his team are amazing! They were informative and helpful. They even stayed after the store closed to help ensure I had what I needed to make my van run safely. I would highly recommend them to anyone.
Review №9
2021-10-07No returns allowed without receipt! Bought some rotors and brake pads as a kit I don’t believe I was ever given a receipt for, Turned out I didn’t need the rotors. This is the only parts store or any store for that matter I’ve ever heard of not accepting their own brand on a return for even store credit. I’ve previously tried to exchange a part that was leaking fluid all over the packaging to another Napa location with a bit of resistance as well. Seems like they’re more than friendly to take your business but less than friendly to help a customer with an issue.Edit:I’ve contacted customer service twice regarding this transaction with no luck. I don’t see how contacting customer service via email would change their return policy
Review №10
2020-09-15Service was good, staff was wearing masks as well. But, got the wrong part and didnt know until the mechanic told me. Being from out of the area, this wasnt an expedient way to get my car fixed for a safe ride home. Drove home without being fixed.