Wheelchair-accessible entrance
Yes
National Grid in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Accessibility
Phone: +1 800-642-4272
Site: https://www.nationalgridus.com/
Site: https://www.nationalgridus.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
National Grid in other cities:
Comments (115)
Customer Service was very poor, the person who talked to me was mumbling. I feel very disrespected by the person who gave service to me because I asked the person to repeat themselves for speaking in a very low volume, and the person was giving an attitude. I do not enjoy my experience, it is very awful. I would wish National Grid get better workers that would be helping me out without giving so much poor behavior. This type of behavior was too much for me to handle. Moreover the person did not provide me any of my information that was supposed to be provided about the bill.
Worst company in the world never takes care of there customers like companys should had a rudetechnician come to my house being loud with me in front of my child. customer service representative jerked me around for an hour couldnt even talk to a supervisor. She said they were to busy to speak to me and would get back to me in 72 hours. Honestly the worst customer service I have ever experienced in my entire life from any company.
National Grid customer service is by far one of the worst I have encountered. Ive worked in the customer service field for 12 years and have never dreamed of treating a customer the way we were treated. Alexis & Jackie from the buffalo office need to be re trained maybe by a different trainer. Ive never done a review for a company let alone a negative one but today these ladies gave me a reason.. absolutely terrible.
The most incompetent customer service operations, ran off of sad excuses of policy and procedures.Had name switched over. We had a past due account, but paid it a month ago. Scheduled the change in name of the bill AT THE SAME TIME, come to find out the technicians had an order to shut power off. So now the situation is settled, and now me, my wife and daughter are here waiting for these guys to turn our power back on.What a joke of a company that cant even keep their own stuff in order.Who ever is in charge of their cust. service department should be demoted to something they can handle. Because based off of all these complaints and 1 star rating, they arent doing a good job. By a long shot.
God awful company.Shut off my power instead of the neighbors, then told us they would come by the next day to turn it back on. We asked if someone needed to be at the residence and they said no. We payed to stay in a hotel with our kids that night, only to come home the next day, not to our power back on; but a note stating we werent home so they couldnt turn our power on. I called up livid and reminded them that my power was off due to their stupidity and we needed them to send someone back over. They responded by saying it would be 24 hours before someone would come over. Unbelievable. My quick thinking fiance called his doctors office and explained what had happened. The receptionist faxed something over to national grid and our power was back on within 2 hours. Really a terrible company. They will end up doing this to a person who depends on electricity to live and will be sued into oblivion.
Horrible customer service!!!I moved in to my house at the beginning of this month, with service still connected. I got a letter in the mail stating that I needed to call and have service put in my name. No problem, I called and set up the new account with them and the girl told me that I need to have a signed statement from my landlord with my address, phone number and account number and that I would have to e-mail in this letter. I emailed in the letter and then got a call back 3 days later saying that the letter now needs to be nortorized and that service will be shut off in my house by today. If I was told that the letter needed to be nortorized a week ago it would have been possible but when your landlord works a normal 8-5 job, how are you gonna get it nortorized with in a day?! I spoke to a supervisor and she told me there is nothing she can do about the service being disconnected and I just basically have to deal with it! Worst customer service I have EVER dealt with in my life!!!
Customer service is absolutely awful. I have 2 kids ages 4 and 9 months, they turned off my electricity and all food went to waste.. I have been trying to get the electric in my name and they all give me issues. Its been over 24 hours and still no electricity. They want a notarized landlord statement proving residency now. I have had national grid back in 2012 and never had to do this. Its absolutely ridiculous what they put their customers through. Of I could give them a 0 I would.
Terrible experiences with this company. Extremely unprofessional employees who are condescending. I literally had an employee talk down to me as if I were a child. After they were a no call no show. Your company needs to think of ways to attain better candidates.
Customer service is non existent. They dont care and act like they have better things to do than answer phones (which is their only job). Had two techs threaten to break into my house twice in last 6 months (meter is not even in the house). Something needs to be done about this crappy company.
Absolutely awful place, purchased a rental, they wouldnt let me just turn on the electric, had to send in the Leave on for Landlord, ok fine, the girl that told me to do it gave me a customer ID #, said should be on the next day. Sent in the paperwork and waited. Called Saturday, told the department is closed, call Monday, now Im told it takes 3 days and Ill hear tomorrow. All I need is the electric turned on. But I wait, SHOCKINGLY no call on Tuesday. So I wait until later in the day on Wednesday, because I still havent received a call. I speak with the girl who tells me that I didnt put ATTN SAM in the subject line and I have to wait 3 more days to get it turned on. Now I sent it to the correct email but since it didnt say ATTN SAM in the subject line, they must delete those. What a joke. What a scam of a company. Absolutely awful. But who else can i use. Terrible
Told them I was moving this upcoming weekend and they told me the earliest they could come out was Tuesday between 8 - 4. So Im going to have to go 3 days without power because this company has no concern for their customers well being, and has no problem letting their customers go without. If I didnt have to go through this company I wouldnt ! This company is a joke.
Have a tree that is right by the power lines so it needs trimming often. I called the company because it was getting a little too close for comfort and they were very helpful on the phone. Then a tech came out the very next day to look at it and let me know that it was due for a trim in the spring but they will do it sooner due to its growth! Very helpful and professional and fast!
Worst customer service of any company in history. Had new meters installed on apartment building. They mixed up what apartment goes with what meter, had to make appointment to to have them come out and look and see for themselves. Made first appointment over two months agof. Was a four hour appointment, waited the entire time at the building, the person called at the end of the time slot and said he wouldnt be there for an hour. I said okay I will wait, I stayed three more hours and he never showed up. I called and they said all they could do was make another appointment, they made it and it was an eight hour slot this time. I waited the entire day for them and they never came! I called back and they told me that they were busy and they would call me when they had a day they could come out. They never ed called me back, a few days ago they show up when no one is there and call after they left. Saying I had to call and make yet another appointment. When I called today they claim that every time they come in wasnt there, and that I never pick up when they call and now I have another appointment at the end of this month. First they never call, second I have spent days of my life waiting for them now. They are the worst comany I have ever talked to and there managers do not give a damn about anyone or anything.
We made a payment on our bill and they still came and turned the electric off then had the nerve to tell us they will have someone out the next day. So they screw up and we are forced to wait 24hr? Worst company ever to deal with absolutely ridiculous.
They sent a bill for $12.06 to collections after I paid it twice and they refunded both payments. When I contacted them after the collection agency called me, I spend hours on hold being transferred from department to department and then they charged me a fee to pay the bill with my credit card. Horrible customer service! I just wanted to pay the bill (like I did the previous two times)!
Some of the worst disorganisation I’ve ever come across. Management is either useless or nonexistent. The employees tell customers to do different things because they haven’t been properly trained. Winters are a bit rough here and this company just isn’t on top of things at all. It’s like they’re still working with early nineties tech.
They dont allow a zero star rating or thats what I would have given National Grid for their response to the tree trimming service that came through our neighborhood today. My wife was kind enough to let the contractors work from our backyard to access trees in neighboring properties. Unfortunately, the trimmers left behind a mess. Branches, leaves, mounds of wood shavings...any logs that fell into our yard were left there --- in fact they tried to hide logs behind our shed. The worst part is the customer service rep - Andrea - she didnt even care - basically said Yep, thats what we do, we dont take the logs. To top it off they took down a phone line and they wont rectify the situation - now its my problem! I cant believe how little respect was given to my property and the property of my neighbors.
Very bad communication, 13 hours waiting for my electric to be installed. had staff coming to clean up and had to cancel because it was way too cold.I called at three oclock and they said that the service will be installed today for sure. called at 4,5,6,7,8 oclock and they said the same thing until finally the woman name Adrian who is the the second rudest person, because the first rudest was one of the women i spoke with right before adrian who yelled at me for spelling my name out instead of saying it. adrian wouldnt let me speak to a supervisor and said they will not be coming to connect service today. she said she will have the supervisor call me and no one called me. just complete ignorance. bunch of uneducated, rude and disrespectful bunch working there.this was horrible.
ENRON REBORN.National Grid is perhaps the most inefficient, poorly run, monopolistic bureaucracy within NY State.-WARNING to anyone who owns rental property. When a tenant moves out, be certain to call National Grid and ensure the meter is not billing you while the apt. is vacant. Instead of having them disconnect the meter (a $60 fee), just switch off the MAIN BREAKER at the panel. They are reluctant to tell you this because they want to jack you for the $60.-Ask anyone in WNY emergency services the response time of National Grid to an emergency like arcing wires, wires down over a car wreck, etc. They are slowest, most lethargic of all the utilities.- Their auto-billing enrollment website is a complete waste of time. It kept disconnecting so I closed the tab. Later I determined that it had deducted double the amount from my checking account.- The practice of adding advertising to their paper bills really lowers the standards of the company. I dont want another nauseating ad from an insurance company.
Not only are they rude but they are dumb. You have to repeat yourself 100x and insist repeatedly to speak with a manager because they have no clue what they are talking about. They have no problem taking out unauthorized payments but you have to argue for an hour to get that money back. TRAIN YOUR EMPLOYEES TO UNDERSTAND YOUR OWN SYSTEMS
The worst company I have ever delt with. The fact that they take 5 entire days to turn the electric on is ubsurd. Do not walk, RUN away from this company. They have no concern for their customers safety. They are unpahsed that my family and I will be without heat or electricity for the next 5 days. Shameful.
Archaic, primitive, customer service portals. Power was shut off at a new residence because they have it mis-labeled as commercial rather than residential. All balances were current, and I have my account on autopay, but since the proper paperwork hadnt been filed, they shut off the power. Took 5 days to get it reconnected. Since theres no competition, theres no recourse. If there is ever an alternative to national grid, Ill be there in a heartbeat.
I was able to transfer an account into my name in minutes, and they keep power running at the house even if no one is there, which is a huge favor when youre moving in or out.
This is the worst electric company I have ever had to deal with. Customer service ppl are rude and nasty! They don’t know the difference between there a$$ and a hole in the ground. The people who do the servicing are horrible. If I could choose any other company I would. I have had 3 bad experiences with this company the last time I told the lady to go jump off a f@$&ing bridge.
Worst Customer Service EVER! they are rude because they know they got us. What else do we do? And now rates are going up. Sometimes, medicine comes first before electric for a child and elderly. They just dont care, they don;t deserve a star, but I had to put one in order to submit this.
Im trying to sign up for automatic payment. I just moved in where theres National Grid. Would like not worry about miss my payment. Could u help me. Never had National Grid.
Very rude customer service.Took 1 full week for them to even attempt to turn on my electric knowing I have a 1 year old in the house yet still didnt turn it on and always give me a waiting period. Im so fed up with this company. I hate them. Worst company ever I want to report them.
If you pay your bills on time no shut off notice going without paying us stealing and I guess that’s why they are doing that to people I have not had a problem you get more with honey than vinegar
This service is horrendous, and it always has been. I decided to finally write about it when they decided to stop sending my paperless bill this month, and now it is past due. I suppose this is why monopolies are a bad thing. Is this company, by chance, being run by a room full of chimpanzees?
Tell me why after my downstairs neighbor died, his electricity was still on for 5 months under his name until my landlord had it switched over. But my bills come in late every single month and I get a shut off notice every other month? Awful company and customer service is so unhelpful.
I am Joseph MartinoNational Grid cut off service to my property at 884 lake st in Angola. I had a landlord form on file from Niagara Mohawk days. They would not come back and hook me back up until july 5th... today is july 1, 2016. They could not find my form on file. Shut off was due to my tenant stopping service. Their service is terrible and they showed no compassion to flooding that would occur to my property due to their mistake of shutting off the power.
The neighbor behind me has a tree which hangs directly over all power and telephone lines and into my yard. If this limb breaks it will knock out power to the entire block. I called and asked for their crew to remove this huge limb. The crew came by when I was not home. They left a note saying they didnt feel the branch presented a danger and would not take it down. Really?? Part of this limb did indeed knock lines down during the 06 storm. I was without power for about a week. If this limb does take down lines again (and Ill bet it will), I will be taking legal action.
Worst company, and worst customer service ever! We did not have power for 20 hours in freezing temperatures , no updates, no communication! I don’t understand why the lawmakers/people do not hold this horrible company accountable!
Horrible company with horrible overpaid executives that do not appreciate nor respect the customers who pay all their outrageous executive salaries - tens of millions per year to undereducated simple minded bottom level thinkers with obsolete educations from 30 or 40 years ago. Stockholder fraud! Consumer fraud!
My power was out since 5:30 in 95° weather and they still havent put the lights on yet like what are you doing
Very bad service I wanted to install the service and the technician never called before just said that no one answered him. After waiting so long I call the main office and they tell me that they touched and no one answered. VERY BAD SERVICE
Not helpful at all. Change what’s required every time we call back unbelievable.
I wish -5 stars was an option! WORST COMPANY EVER. No account organization, constantly loses payments, ungodly awful customer service from the reps. Just dont.
30 minutes on hold, the woman answers, I say Hello my name is, she says I can’t hear you and hangs up. It’s no wonder there are over 100 1 star reviews for this company.
This is possibly the worst utility company in the world.. There is NO CUSTOMER SERVICE> They made a mistake they disconnected the electricity at our summer home a month ago and they still cannot do it right . PATHETIC
Told us we would have power by Saturday, noone came and Monday was a holiday. Had so much foodbfhat has gone bad. Its freezing , and Ive even missed school.
Horrible. A serious pain in the neck just to get the electricity in my name at the apartment I moved into. So sick of calling and being on the phone with these people for the most part of my day. For the love of Pete!!!
Claimed the breaker was on however it was 100% off. They dont do weekend calls so I now have to wait until Monday for electricity. Not even a apology
Operator was very helpful to me about my service and questions, guess I got one who actually likes to work? She treated me with respect.
Just an overall terrible experience. Had to spend hours on the phone with them to see why I couldnt get the service changed to my name. Apparently there was no meter there even though we had electric and the lights were on. Their incompetence is just terrible
Very poor customer service. Ive got a 2 month old and food that is gonna go bad and cant get my power back on. Even talked to a supervisor and they cant do anything..all they said was our call center is closed and wont be open till Monday morning which is total bs.
Bad customer service the people keep hanging up the phone Im just trying to connect service thats to hard for you employees smh...
At 6:50 PM I asked for a technician to be sent over and was told there would be a one hour ETA. At 1055 pm, they showed up, to the wrong address, and then just left. Thanks for nothing.
Would totally give zero stars but its not possible so Ill give one. Worst customer service line. All they do is repeat phone numbers and the regular customer service line is even worse. Theyre so rude and curt when they speak to their customers.
I cannot stand this company. People have bills that are THOUSANDS OF DOLLARS But you shut someones electric off for $50 you should be ashamed. Disgusting...
Only a government propped up entity could have customer service this poor and still be in business. This is an example of why socialism doesnt work.
One star is too high. National Grid provides the worst customer service in the history of the concept. Theyre a violently-enforced monopoly, and they damn well act like it.
This company is so messed up, no one told me that my power was going to be turned off. This monopoly, there is very little other choice for power in this country.
Terrible customer serviceUseless companyBill was paid on time and prior to shut offService was suspendedA rush reorder was place by national grid was suppose to be restored the same day29 hours later the service is still not restoredCall nation grid they said the technician was in route1.5 hours called again still not arrivedCalled again was told to call back if they are not there in 15 minutesCriminal
Awful and mean customers service and I don’t like how she talks to me even tho she sounds old lady
They called me. I sat on hold for 30 minutes a rude woman named shameka with Brooklyn accent answers the phone is extremely rude. Shameka fall off the Brooklyn bridge
WORST company ever, wish I had other options. TERRIBLE customer service, difficult to reach and to deal with once you do.
Paid my bills and got service! Funny how that works. Staff was helpful over the phone every time!
Pitiful company, terrible customer service. You would think that they would get there act together based on their terrible rating.
Automated system is a joke. Just call the Customer Service #.....Candy was wonderful and made the experience quick and easy!
The absolute WORST customer service, policies, and treatment of their customers.Turned off my power without notification and then left me without power for almost a week.
Horrible, wont turn my service on and Im disable with my elderly mother living with me. Over something I had no control over!! I was supposed to have service as of yesterday and we are freezing here
National Grid keeps my power on! Thats their job and they do it well. I pay more for my cell phone than my electricity...lol
They give you an 8-hour window for their technicians to turn on power and still cant make it on time.
I don’t know who Randi is in customer service but she is extremely rude and not helpful at all
If there were a 0, I would have given them 0. Seriously, a 5 year old could do better work
Wow. Zero customer service when I have a power line down in the yard.
Power has been out for 3 days and Im freezing in a 50 degree apartment! Thank you national grid!
Takes FORVER just to talk to representative, they pass you on through automated calls bad customer service.
Horrible company to deal with. Its insane there isnt another choice in power.
Very poor Customer service. People answering phone rude and seem inept to simple questions.
They suck soooooo bad.... customer is very unhelpful and very rude! I’m so done with them.
Cant describe my experience because they wont answer the phone!
Horrible service. Absolutely the worst experience
Rude customer service. Couldnt understand the person with a heavy accent, he spoke to me like I was retarded.
Terrible customer service, has to be the worst in the nation. Just another government sponsored monopoly.
Soulless utility company, staffed by soulless automatons who go from 0 to unprofessional in less than a second.
Waiting for 2 morths no power on parking lot. Does anyone here value their employment?
Shout out to national grid for getting our power back on quickly thank you
Been waiting for 3 weeks in this cold weather with a infant to get service theres always an excuse everytime I call
Good luck getting anyone on the line to discuss issues
This place sucks , I every time I call i never get an answer
Terrible customer service. Definitely NOT Here with you, here for you.
Its been great, I plug things in and they turn on.
No customer service skills never can reach anyone by phone
This one of buffalo worst companys and we need an competitor take the business
Worst customer service ever, on hold forever, very rude.
Receiving open from 6am to 12 only 6 hours!!!!!!
Why cant they have a phone menu THAT WORKS!
Horrible......no sense of urgency. Uninformed staff.
Does anyone here value their employment!?
Quite bad service if you call
All I gotta say to you is:National grid...YOU SIR, SUCK ASS!!!
They just let the phone ring and ring.....UFB
Horrible company that overcharges us
Their website sucks!
Need to improve on customer service
Way better than NYSEG
Overpriced
Worst service ever
Terrible service.
No one answers the phone
Terrible
Never answerd the phone!!!!!
Excellent at work. Im from P.R. I congratulate you for your great work and commitment.
Total reviews rating 1.5
115 Reviews for National Grid 2023:
Review №1
2022-07-06Service is not good. they are rude. Without working they want to earn money form government!
Review №2
2020-09-17I over paid my bill $1000.Trying to get the company to reimburse me has been nothing but a headache. They tell me it’s a backlog because of Covid. But each time they promised me that my money would be in my account it’s not. I am a customer in good standing and I’m lucky I have a job to be able to pay them timely. I feel by doing the right thing I am getting shafted.The last customer service representative I spoke to was Very unprofessional
Review №3
2020-11-21I would actually give ZERO stars if I could!!! They are the absolute worst company they cut my power due to a glitch in their system then claimed I tampered with it costing me over 1000$ to turn it back on and still gave me the run around on sending someone out in a timely manner to turn it back on. HORRIBLE!!!!! customer service and I work in customer service they just dont care and keep you on hold forever!!! Wish they would just close or we could move to a different company.
Review №4
2019-11-08Absolute worst customer service ever. My father died and they had my mother in tears trying to get the electric service transferred after. Even after months and the house being sold and the new owners calling and National Grid telling us it was taken care of months ago we are still getting current bills in my Dads name. Customer service is rude and incompetent as well. Issue still isnt taken care of and you are still sending an elderly woman electric bills for a house she doesnt live in or own any longer. Worst utility company I have ever dealt with, and Ive moved many times and dealt with many.
Review №5
2020-08-25WORST EXPERIENCE EVER! Ive been trying to pay off an account for 2 years and everytime I send in my payment agreement they say they never got it or need to send it back and sign something else. NOW that I need to open a new account for a move theyre saying I dont qualify for the mimimum payment due plan and have to pay 450 right NOW just to get my new account up and running. So clearly thats insane (like yes during covid and in the middle of a move I have 450 just to drop like that) and I ask to speak to a supervisor and they transfer me and then drop my call. Its actually hilarious how HORRIBLE they are. Almost unbelievable.
Review №6
2020-01-03They deserve 0 stars. I tried to help a tenant set up a payment plan and National grid customer service reps provided 3 different resolution. None of which seemed fully true. I asked to speak with a supervisor and was told thats not possible but ill put you on our callback list. Still have not received a callback from the supervisor. The employee I dealt with is Darian and ID 72087003 and she was confused throughout the call and not helpful. National Grid and Spectrum continue to be the crappiest service companies in Buffalo.
Review №7
2019-06-05The customer service is not helpful at all. They tell you one thing and do another. Been waiting on documents that I never received, but they taking money out of my account. Asked to talk to a supervisor, and was told that takes 24 hours to talk to a supervisor because they’re busy. National Grid customers service for lack of better words “SUCKS”, and needs to be retrained or just fired and start with all new staff that actually know what they are doing. Don’t use their service if you don’t have to. Very poor rating!
Review №8
2017-08-05The power was turned out after making a payment and had an agreement which seem to mean nothing. I was told 24 hours its been over 40, every time I call him all I get is an apology but they cant seem to pull their heads out of their asses and tell me when the person will be here to turn my power back on. Life talking with managers who also cant seem to do anything this is literally the worst company Ive ever had to deal with.
Review №9
2016-05-19This is THE WORST CUSTOMER SERVICE i have ever encountered. After I contacted the company regarding a broken meter last summer after 2-3 attempts they finally fixed it, then months later i get an astronomical bill in the mail and the customer service reps have no idea what is happening, cannot explain the bill and are telling me conflicting stories. I file a dispute and my claim is rejected because this company DOESNT actually let you dispute if you are a CLIENT. The reps say cannot dispute if the account is active, which makes no sense at all. While disputing for about a 2 months, i was current on my actual bill to come To home to MY ELECTRICITY TURNED OFF. After spending almost 2 hours on the phone with NO explanation which I have been seeking for months i was informed the ONLY way to get my electricity turned back on was PAY the amount they had logged about 8 calls I had previously called. Then the best part is it takes 24 hours to turn your electric back on even after submitting to paying this B.S charge and they charge you 46 dollars for re-connection. Needless to say they are THE WORST. They have a monopoly on customers and they are impossible to deal with. If it was possible to give this company 0 stars i would have. They do not even deserve a 1 star rating.
Review №10
2017-05-31HORRIBLE CUSTOMER SERVICEIll be cliche- if I could leave this with a zero star I would. This is the worst customer service Ive ever experienced. I actually had to create this account just to comment about how horrible my experience was. I have called 15 (yes 15) different times over the past 2 weeks looking to get an issue resolved without any help whatsoever. Usually representatives are kind and helpful but at National Grid in upstate NY they are arrogant, ignorant and just plain rude. ESPECIALLY Lee from the Escalations Department. If any supervisor/manager/ higher up ever reads this review it would do you good to make sure you have the right representative in that position, LEE offered zero help with zero respect. Extremely rude and arrogant. He clearly is a miserable person who hates his job.All together, if there was a way I could switch to another electric company I would in a heartbeat JUST because of the atrocious customer service Ive experienced the past 2 weeks. Unfortunately that isnt an option.And my issue is STILL UNRESOLVED after!! Hopefully the department that hires or looks over these employees can tighten the leash or just hire BETTER people!