New England Orthotic and Prosthetic Systems, LLC in West Harrison

Review №1

2022-09-08

It is terrible here. I recently went there September 21,2021 and they already deactivated my account without telling me. I have orthotics to pick up and have paid more than half of it for it but when I called two days ago so that I can pay the remainder and pick it up they first told me they didn’t see it and then told me someone picked it up in November. It is ridiculous! I spoke to them multiple times saying I will let them know when I am coming in since I have no ride there and their location is a bit far for me. I DO NOT recommend this place. I am trying to get my money back since they “lost” my orthotics. I had even called them in February to let them know I will call them back so if they gave it away in November why would they not tell me?

Review №2

2015-10-16

So awful- the woman answering the phone is rude abrupt and unprofessional. My daughter went to her appointment for an ACL brace and while getting out of the cab they called and cancelled the appointment. After several weeks trying to get an appointment and never getting returned calls - I would suggest the Stamford office. The people are lovely. Between the front desk and the manager the white plains office is complete circle jerk and waste of time. My daughter spent almost $20 on cab fare and it was a waste of time.

Review №3

2017-05-10

Terrible, they need not to make excuses, be at work on time, and give great customer service. After a 45 minute drive, and getting to the office early. I had to leave empty handed.I am giving similar complaint to CIGNA.

Review №4

2018-07-26

Helpful and professional - I appreciate the ongoing support that they have provided my family.