Online care
Yes
New Hope Fertility Center in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Appointments recommended
Yes
Phone: +1 866-942-4817
Site: https://www.newhopefertility.com/
Site: https://www.newhopefertility.com/
Opening hours
- Monday:7AM–3PM
- Tuesday:7AM–3PM
- Wednesday:7AM–3PM
- Thursday:7AM–3PM
- Friday:7AM–3PM
- Saturday:7AM–12PM
- Sunday:7AM–12PM
Comments (199)
DO NOT go here. Go ANYWHERE else. New Hope purposely does not pull all your eggs so that youre forced to be on continuous cycles, putting your body through unnecessary hell and your wallet through the ringer. I have spent $30k so far and they assumed i will do another cycle with them (because they dont pull all your avail eggs in the first place) I will go to any other reputable place, never here again. Do NOT go to NHFC!
Since my voice and concerns are not being heard at NHFC in 59 Columbus Circle, I’ll leave this here so you can help resolve this injustice and senseless act to a patient like me that has been through multiple retrievals for the past year. Never have I ever been told I have to pay $100 to have a quick talk with dr.Zhang during my monitoring appointments until 2 days ago. I am aware ONLY consultations are charged $100 but now for a quick talk during my monitoring I will be charge $100 (which last no more then 3 minutes. It’s bizzare and quiet frankly unethical, that i cant even see or speak to my doctor dr. John Zhang during my checkups. As a patient I have concerns I wish my doctor to answer. Ita imperative that I have my doctor build a relationship with me that reassures me that I’m investing in the right clinic and putting myself in honest hands.I have invested my money, time, heart and soul in these difficult treatments. I should have the right to see my provider dr.john Zhang to have my concerns answered which would last less then 3 minutes.Please don’t apologize in your reply but rather help us patients with this insensible charge. We pay a lot of money already for our treatments and you (staff) are telIing me I can’t ever see my doctor unless I pay $100 during my monitoring, which I already pay $800?If anyone is going through the same thing please speak up, this is unjust, unethical, insensitive and taking advantage of our need for help.
Pay attention to all the negative reviews, did you find any similarities? Yup, they treat you like a number, and just want your money. They tested us for things we didn’t even need and billed us for it, never told us what they were doing to us. There were no communication between them. Horrible experience!
After talking to the doctor I’m so happy they can work with me! Very excited about this! Praying that they can make my wish come true soon
We got no guarantees but we now have hope that we did not have before and we know we have a chance that we would not have had otherwise. The NP was very open and honest with us about our options and what obstacles we may face. This will be a difficult journey but it will be worth it in the end if we can make our final dream come true!!
The service is really bad, they are not very responsible to the patients, I cant satisfy the call to ask for a Chinese translation, and I cant answer the phone call. , I dont care about the patient at all. I was very confused before the operation. The doctor only saw him once, and I saw him on the day of the operation. Its not reassuring at all.
Doctor was very understanding and a good listener. Gave me good information on how to proceed. Looking forward to his help.
I enjoyed my fertility journey because the doctors meant business and the staff were all pleasant to deal with. I loved the free dinner mints. I walked out of there pregnant. The waiting area can get crowded at times (before Covid). I wasn’t too happy about the traveling especially with those early morning appointments but it was worthwhile. My baby boy is going to be 3yrs old this year. I do wish there were doctors that monitor you once you do become pregnant and stay in touch throughout the pregnancy. I hated explaining my fertility journey to new doctors because I had to go through similar things over again.
This place was recommended to me by a close friend who had success with the IVF treatment, so I decided to give it a try. The office is beautiful and relaxing the doctors are nice and so is the staff. However, after several appointments Dr Zeiton recommended IVF treatment, he said it would be the best way for me to conceive. I went with his option, one Saturday I went to my appointment got my blood drawn and did an ultrasound. Usually theyre pretty good with following up on instructions. They usually email you the same day , or the next day latest. I didnt hear from the office for 3 days and I was the one who reached out to them. I asked them why havent they followed up and what my instructions are the nurse just casually said oh because youre pregnant. They didnt bother to tell me at all, I ended up getting pregnant naturally, Im currently 4 and a half months pregnant and doing fine! I cant believe they didnt tell me that I was pregnant what if I didnt follow up?? I wouldnt have known until later!!! Didnt go back after this...
I went to this clinic initially as a surrogate in 2018. After the 2nd IVF transfer I had a successful pregnancy. I had an over great experience that time. So I decided to come back for myself. I was having difficulty getting pregnant naturally. This experience has been absolutely devastating. I dished put over $9000 cash (no insurance) just for the egg retrieval process. That was unsuccessful. I’m literally still making payments on something that I have nothing to show for. I had a lot of difficulty with the billing department. I would not get any responses after multiple emails and calls. It was very frustrating. This process has been very emotional especially since it was unsuccessful. They were not very sympathetic. Instead they just kept trying to suck more money from me. I understand this is an expensive process and there are no guarantees however after dishing out so much money they should be more willing to work with you, show compassion, and offer at least 2 try’s for this amount of money. I think this place has went downhill in the last 2 years unfortunately. One good thing is the nurses who work here are very attentive and responsive. As far as my overall experience I’m very sad and disappointed with the process and the outcome.
I originally spoke with Dr Zhang via Zoom early last year. However, I had to defer starting treatment at that time. No one from the office responded to my portal emails sent late last year. Finally after many calls and messages, I spoke to one of the NPs and had my questions answered and made plans to move forward late January through March. I was told to continue to email via the portal. I emailed 10 days ago to try to arrange for treatment next month and have not received a response back. Now I have to scramble and find another clinic if I want to keep same schedule. Maybe one issue is that I am not in New York and there is added difficulty with remote monitoring. Good luck to you who choose this clinic but I will not waste any more of my time. Pay attention to the number of reviews about poor communication!
Great information. Dr. Zhang read all my history and new which direction I wanted to go with my fertility journey. He answered all my questions. Very informative and looking forward to working with New Hope Fertility Center.
Here the billing department used to be a little aggressiveHowever, the embryologist and the doctor here are really good. My very old eggs were successfully fertilized by the embryologist Lv Zhuo. I tried some clinics but couldnt do anything，A good clinic mainly depends on the laboratory facilities, as well as the embryologist and doctors skill, it is really really great and fast, thank you very much.Dr lv and Dr liu
This Place is the Worse office to every go looking for IFV Questions- all they care about the Money- they do not bill your insurance properly and leave you the bill. I called them several times to send the bill to the insurance company - they did not. NOW I have to pay. Just a bunch a of lazy people work here and money hungry- they like the rich people only, who pay cash only - Be very careful with this place. Zero stars
Very unprofessional staff. I Spoke with the front desk twice. She was confused, unhelpful and promised calls back. No one ever called. Went with another clinic instead.
We love working with Dr. liu! Dr. Liu and the New Hope staff are great to work with. They are professional and well organized.
I had a video consult and the doctor I spoke with told me more than I was expecting. I am so excited to start my journey. Highly recommend
They just care about money! Nothing else! You have to follow up everything, nurses send you emails last minute, even sometimes forget to send emails, you have to remind everything. Dont go there!!!
I loved Dr Zhang and the education he provided for me and my husband and his approach to natural cycle of ivf.
If I could give this place 0 stars I would. Please do yourself a favor and avoid this place at all cost. I went to this place of hopes they can help me with my infertility journey, unfortunately they did the complete opposite. First off, they are very unprofessional and as all the other reviews say, you are just a number to them and they ONLY care about your money. They charge you upfront before any of your services or procedures which is totally fine if I’m getting the right service but in this case you are not. I did my first IUI which was unsuccessful, so I went in again in hopes for my second one, I am currently monitoring with them & they are missing my ovulation window to push back my IUI because of course they only care about the money. This is ridiculous and unacceptable as this is such a sensitive and stressful matter to most people. You people need to do better fertility treatment is not cheap and a very stressful situation. I do not recommend this place to anyone. Please do your research and read all their bad reviews before going.
Hi, I was at consultation 1 time at this clinic and at 1st I liked it. But after communication I asked them when I have to come to nyc for shots( IFV eggs freeze) in their clinic, so I can plan it ( I moved for few months from nyc to other state) they answered they will train me how to do needle shot myself:))))(!!!!???? and not need to come to them for that. Now Im doubting that I want to do it with them Im the person far away from medicine, never was interested in it and cant give myself a shot on my own!!!!???? ( I literally not a person who would be able to do such things!? far away and never wanted to be in medicine ever. In the 1st place how you, a doctor/or nurse could even think or offer me to do myself a shot knowing Im not nurse neither have any relation to medicine??!!!! So Im thinking to go elsewhere to do this procedure. btw, whole procedure is around 7K and they offer me to do shot myself??!!!!!)) this is Ridiculous!!!
I have never written an online review in my life as I am one to be extremely patient with customer service, however my experience at New Hope was atrocious. The miscommunication and lack of communication has been unbelievable and disrespect for me as an out of pocket patient was shameful. I was given misinformation about an appointment, charged a fee for the appointment that didnt include what I was told would be included. I then was told I would be given a refund/credit which didnt happen and I was charged again. No one responds to my emails or calls ever. In addition, the doctor suggested unnecessary procedures. If you have insurance coverage, definitely go elsewhere. If not, I understand the financial piece, but you should explore the other comparable clinics. They dont care about patients or their reputation clearly.
I’m excited I was able to have my phone consult today . I’m so ready to start my process with this company
Horrible clinic. There is zero listening to the client. I was a surrogate and they treated me horribly. The doctor was extremely rude and uneducated. The clinic lies to get surrogates to sign on. When you try to discuss the issue and provide science based articles. They refuse to read them or listen. The doctor will call you but talk over you. He pushed two embryos on a proven surrogate. Waiting to see what complications arise. Horrible horrible clinic!
They don’t care about their patients they care just about money. I did two transfers and both failed after that ,they ask me to remove my Fallopian tube . However they new from beginning that I have infection in my Fallopian tube . After the first transfer they should’ve tell me about that instead of doing the second transfer and the worst thing is after the second pregnancy test was negative they send me another doctor instead of my doctor and he gaves me his address for his office in another location . They took advantage and they send me to another location. This is unfair my doctor didn’t even try to talk to me and explain what happen. I was in that facility for 9 month
I really dont know why so many bad reviews my journey was really good at this clinic. Dr Zhang its the best in the world. I am pregnant whit twins boys that was my dream and new hope make it happen 🤗
Very bad communication issues. Everything is communicated through email with delays and without clarification sometimes. Takes forever for a simple question to be answered especially with the billing and prescription departments. 1 year passed, $50K+ gone, numerous retrievals and 2 transfers with PGS normal embryos, I was still not pregnant. I am now 4 months pregnant with another fertility center with just one transfer. I actually feel bad leaving a bad review here since they do have some really good employees there. But at the end of the day its the result that matters. I do not think New Hope tailor their programs to meet each individual patients needs.
Experience: Everything people said about being a number and lack of communication is true. I thought this place had a good system but I was wrong. They are more concerned about getting your money than providing exceptional customer service. 99% you will never see the doctor and only communicate with nurses. Embryo was supposed to be sent for testing and was told to wait a few weeks so we waited about 4l3 weeks. Then we ask whats was the results and they did not know what was wrong but gave an excuse that bill for testing was not cleared so they never sent it for testing. No email or phone call was received about saying billing was not clear and im sure they used that as an excuse to cover their mistake in their system. Experience here is not great and needs alot of improvement. AVOID this place if you can!
The best thing about them is that they’re affordable, but human centered service is severely lacking.This is a business first and foremost and it does not feel like it is about the patient. There are nice people here, but policies and process reign and people hide behind them.So until fertility related services become cheaper they’ll keep getting business and not feel the pressure to change their approach to patients or processes.
I am not interested in using your services at all. When signing on to get services we are told our doctor will be Zhang. We only briefly spoke with him once on zoom. Since, we have been paying for nurses and practitioners we do not know. It is frustrating that you try to use a place that will have the professionals you need only for them to treat you like a statistic and toss you around to people you did not sign up to work with. Even if screening is done by nurses. The procedure should be taken on by the doctor that I signed up with. I stopped going because I refuse to pay for something and not get the doctor I originally thought I was signing up for
After 7 yrs of trying on our own , I never thought I could get pregnant again and we are now expecting a baby boy ! First we had a consultation back in December, then the egg retrieval and testing of my embryos. The clinic is open 7 days a week , early mornings never missing a day of work , very clean & very professional staff . IVF with new hope is affordable & best decision we ever made .My partner & I took a few months after egg retrieval to relax & find the best time to start the process of IVF . We started monitoring in April and my protocol was to follow my natural cycle . I then met with Dr. Zhang and we discussed the process for my first frozen embryo transfer but unfortunately the first transfer did not stick. We felt the timing was off & so we met again with DR Zhang and we agreed the next cycle to do an ERA .Dr. Zhang listened to my questions and gave me confidence to do another test before trying again .After the Test results , we found out the timing for my next FET . I met with Dr. Lui who would be doing my transfer and he made the process absolutely incredible. Day of transfer he explained everything he was doing and seeing . The compassion and understanding they have for their patients are absolutely incredible. They work so hard and are amazing at what they do . I appreciate new hope fertility nurses , staff , lab , doctors for helping us grow our family !. ** being that this is the only facility I have been to , I did learn you need to do your research and educate yourself with the process and ask questions for clarity and peace of mind . The nurses are easy to communicate with and made this process easier. With that said , I highly recommend choosing new hope fertility!
I visited New Hope for 7 months and the doctor assured me I would have a successful pregnancy. He said if one thing dont work he will try other ways to make it work. He did nothing like that, all what they care about is to take all your insurance money and when it is exhausted they go to your personal savings. They are a bunch of thrives, take your money and do not deliver. I am very disappointed with them and would suggest that no one goes there.Trust me they took all my money and left me broke with nothing. Very bad clinic, do not know what they are doing, go elsewhere
I am 41 years old with PCOS. I went through 3 failed cycles at RMA and had a hard time with the amount of medication. I tried CCRM after and did not return after 1 cycle. I was not going to continue trying but found Mini IVF through some research and decided to book a consultation with Dr. Zhang. New Hope was welcoming and very easily accessible. We discussed my possibilities and Mini IVF is the perfect fit. His support team has been great and since my insurance does not cover fertility, the prices are reasonable. I highly recommend New Hope and their approach to fertility!
My girlfriends doing cycle with them at the moment and they are so unprofessional and unprepared, we been here since 8:30 waiting for the CEO to sign the check but they keep telling us she is in a meeting.
If I could give no stars I would. This place only cares about getting money, you go in for your treatment and that’s is it no communication no nothing they just say we will email you on your next step then email you hours later with what medications you must take no one explains what is going on nor does your doctor talk to you and if you do have a sit down they charge you 100 bucks. Been going here since early August and still taking the same medication went in a few weeks ago and one doc said your ready for implantation so he did a water sono which of course is money then prescribed me more medication when I went back the next time they say oh no you are not ready start taking more medication it’s just a game to these people. If I could find a way to sue them for wasting my time and money I would do it in a heart beat. If you are thinking about coming here for treatment don’t do it. These people are a scam they are only in it for the money.
Dr zhang made me feel at ease and was very understanding. He explained every step to me and made me feel comfortable
New hope is a very professional facility with friendly staff. Dr.Zhang was patient, transparent with all the treatment plan and provided options, which I think is the most important quality when it comes to healthcare service. Overall experience was pleasant and the process was efficient. The clinic environment is clean and with lots preventive measures for covid-19 situation (such as seat arrangement in waiting area). I also love the fact that they are located at Columbus circle, I always take a short walk in Central Park after each routine monitoring.
I visited New Hope for 4 months and the doctor assured me I would have a successful pregnancy. He said if one thing dont work he will try other ways to make it work. He did nothing like that, all what they care about is to take all your insurance money.I am very disappointed with them and would suggest that no one goes there.
Terrible clinic; a money-making, review-hoarding factory that doesnt seem to care about your well-being and fertility needs. I had been visiting a few clinics in the area and decided to also go to New Hope for a free consultation. Compared to all of the other clinics Ive been to and ultimately the one I decided on going with, New Hope was by far the worst. The clinic is huge, the staff seems impersonal, and the wait times are long. Afterwards, they aggressively sent many followups for feedback to get me to sign up with their clinic even though I was still deciding on which clinic to go with. Then just yesterday I surprisingly received a huge bill for my free consultation. I called the office, billing was unavailable and their voicemail box was full so I couldnt leave a message. I called several times with no avail. After many attempts, I was able to get the bill removed after they admitted to their error. So to sum up, do yourself a favor and do your research, meet a few doctors elsewhere (assess experience, specializations, bedside manner, and fit) - and dont come here. They methods are cutting-edge, read: not thoroughly tested and somewhat controversial even though they love showcasing their interviews on the news and media. Their staff is highly impersonal and disorganized. They dont take any insurance and caters primarily to high end international customers who can easily shell out the money. If youre looking for a caring fertility clinic (and NYC has quite a few of them, Im currently very happy with the one I chose) with a great track record and personalized experience during what is generally a very stressful but hopefully worthwhile experience in your life, AVOID NEW HOPE FERTILITY AT ALL COST.
Really nice staff. And they let you know all your options. Wonderful so far.
I was soooo angry today. I went to the office for check up today, and was supposed to get the result from the doctor. Usually, they will let me know after few hours. I kept on calling them at least three times and they told me I still need to wait. For the last time, I called them again, the girl picked up phone said the doctor is checking now, some body will let me know soon. They didnt call me back and when I called for the last time, I found out that the office was closed. I ended up emailing them and finally got the result and found out I have to go in again tomorrow. I know this is not the doctors fault and it was due to the staff, but something like this happens on a regular basis. The main point is that if I didnt keep up with everything, I would have missed an appointment and possibly wasted time and money for everything I had done so far. I have to keep on reminding them about what I am supposed to be having. I havent had IVF done yet so I dont know how good the treatment is, but the way office is run could be better managed. My husband is a doctor in private practice and he told me never to trust staff in a large practice to do follow up perfectly, that I have to make sure everything is being done correctly. He was right.
Terrible. The doctor is great at the original pitch to get you on board and rushed us to get testing then weeks passed with no communication. Was scheduled two different times with a phone call from the doctor and he never called. The staff would reschedule and still, no call. The reception desk in the city is also awful and not at all supportive or helpful. Need to learn how to better communicate with patients. Overall, very annoying experience. I’ve been ready to go. To schedule, pay and proceed but I guess they don’t care to have my business. Seems to be a common thing according to the reviews. Going somewhere else!
I am glad that I chose New Hope for IVF. Both my partner and I did IVF and just one cycle I already got the result I want. The process is rather smooth and painless then what I imagined. The first consultation with Dr. Zhang, he explained meticulously about the process, and also reminded me what I should know or do before getting pregnant. The online course and introduction are also helpful. I freeze my embryos and decided to do transplantation later as I still want to focus on my job career for few years. I would recommend every girl who has a plan of having baby or just wants to keep an opportunity should come to New Hope and start egg freezing or IVF procedure as early as possible.
I have gone to another well known clinic and they treat you like numbers and probabilities. I end up going to New Hope from someone else suggestion and couldn’t be happier. Today I am a proud mom of two healthy kids and couldn’t have done if it wasn’t for Dr. Zhang. Yes he says the true and doesn’t sugar coat anything. But I rather know my chances and what would work for me than wasting 3 years going to the well know clinic with no results
Bad reviews are existing for a reason! Please do yourself a favor , stay away from this clinic. New hope is a very busy clinic that only care about money, never care about patients needs, and treats you like a number. I referred my friend to new hope for IUI cycle. Dr. Olcha was great, super nice and compassionate. However, he left in November, and that’s when nightmares began, my friends always has to chase them down for a prescription, sonogram results, clinic never explain the protocol. She never seen a doctor since then. What’s get her the most was, no one told her she had a cycst and her lining wasn’t idea until the morning of her iui procedure.For those who are looking for a fertility clinic, please do read reviews , do not let their ads and social media fool you !
Excellent doctors and clinical staff. Ive been a patient for 2 months and I can see they really care about their patients. Although they are not like most small clinics where they can speak to you on every visit, this ensures smooth streamline clinic where the clinic can offer more competitive prices so more women can get the help they need. This is what I think many dont understand and thus are writing negative reviews.
I cannot stress enough what a bad experience we had with this clinic. We had a lovely consultation with a doctor as prospective patients. We chose him deliberately because of his knowledge and seemingly lovely and attentive bedside manner. Following our decision to go with New Hope, however, we literally never saw or spoke with him again. He turned out to be little more than a salesman. Our entire case was handled by nurses and embryologist we had never met. We rarely spoke to the same people twice. Little was explained to us. We were constantly in a panic trying to get ahold of staff to make sure the timing of medications was correct. Several mistakes were made with logistics that almost cost us the whole cycle. The procedure itself was very painful and after a complication I was left in a recovery bay with no instructions and no help, bleeding into a chair. No medical follow up was done post procedure either. Worst of all, none of our embryos made it to the blastocyst stage and we found out via a two line email. No one ever called to speak to us about it, or any other component of the process, and we were never contacted again by the clinic in any way. Please protect your emotions, your future offspring, and your wallet and seek a more competent and humane clinic.
As an egg donor, I know a lot about different fertility agencies and what goes on from the inside. This is so far THE BEST fertility clinic and egg bank to go to. At the other clinic I went to they retrieved 17 eggs and only two of them fertilized. On top of that they were very slow and didnt seem like they wanted to help me. At this clinic, it was the opposite. They retrieved 28 eggs! Were able to work around my schedule when I needed to draw blood and such. My coordinator was super nice and understanding. She wanted to make sure I was feeling okay and still getting to school on time after morning checkups. And in the end, I know the couple that ends up using my eggs will be paying less here than the other clinic! You dont always get what you pay for, this clinic is the best option. Trust
This have to be the most unprofessional people I’ve ever dealt with!!!!! The nurses have attitudes when your asking questions they should already be telling you!!!! I have to constantly call ask for a email with the next steps on what I should do or what medications to take to not take. My doctor has yet to even consult with me about my progression or my chances all they want to know is if your paying and with that being said yes I’m spending thousands of dollars in a place where your basically a number because all they care about is MONEY it’s sad you would think in a place like this where you are actually paying out of pocket you would get better services this place has exhausted me completely I’m not even sure if this was the right place to come!!!! I want to change my doctor and that is probably a whole different process that I’m sure will be over looked. You go for a visit they come in do whatever it is they have to and just walk out No come back this day they don’t even let you know what’s going on
Believe the other reviews. I went here because I wanted to see if I were pregnant. It is all a sales pitch. It’s been a troubling 2 months and this place could care less about my journey. I saw the doctor and he just talk and talks and asks no questions to see what we have been through or want. We had to cut him off to speak. The consultation is a waste of time and money. They know nothing until the results come in.had to call to get my results because she thought they were already sent. Then it’s nothing but a list of harmone and numbers. I’m not a doctor. How is this appropriate to have me online googling this. I sent another email requesting a call. Why isn’t this the process. I’ve been emotional and going through so much. This is unacceptable. I’ll be going through a OBGYN going forward as this place lacks compassion and has 0 communication skills.
Ive never been to a clinic thats so transparent about the process and cost of IUI procedures. Dr. Zhang sat down with me and patiently answered all of my questions, and let me know all of my different options based on my budget, and compared IUI to IVF. Also, their Mini IVF is such a unique offering that Im considering as well. 10/10 experience!
Dr. Zhang was amazing! You can tell that he really cares about my story and took the time to listen to my journey. He was so kind and I felt really comfortable being there. Ive been feeling beyond discouraged with my IVF journey and I finally feel like I have hope again after my first visit. The space itself is beautiful and clean, and the front desk people were so lovely and welcoming. I will be returning to the clinic to monitor next week and start the process for an egg retrieval. Im so grateful that I found NHFC - I cant recommend it enough!
The financial dept of new hope is a disaster. I got a bill statement and shows I have payment severiously past due but I never got the statement before. I tried to contact them for details for three days but never got any response. Also, the attitude is disgusting seems like the patient owns them millions dollars! The communication between patients and doctors are also weak. I am failed for three times IVF cycle .Do Not recommend.
I have been seeking help from a few fertility clinics, and I feel so lucky that I ended up doing my IVF at New Hope. They have a very flexible way of billing, which I dont see anywhere else. This takes away a lot of pressure from me. They are very friendly, from the doctors to the nurses to the staffs. They are highly efficient; the waiting time is almost like zero as compared to elsewhere. And above all, DR. YANG IS THE BEST DOCTOR THAT YOU CAN DREAM OF! Especially if you are with low ovarian reserve. Not only that he knows his business inside-out and is extremely skillful, but also that he genuinely cares about his patients. He always takes time to carefully adjust the use of medications each time. I feel safe to have him as my doctor.
SLOWING DOWN MY IVF BY MONTHS. NEGLIGENT AND UNPROFESSIONAL. I did an oocyte retrieval at New Hope in 2014. Now that I am ready to use the eggs for IVF, New Hope is withholding the information regarding the medication I was given during the retrieval process (I have, of course, submitted the paperwork needed to release these records) which has made it impossible to transfer and use the eggs and that I paid thousands of dollars to retrieve and freeze. AVOID AVOID this place.
After meeting with a lot of fertility doctors, I can tell you without a doubt that New Hope Fertility is where you want to go. They have the exact take home information you want, with simple diagrams, and patient coordinators who are extremely on top of your medications and timing. They are extremely well organized and well run.
A successful, positive experience from beginning to end. Thank you, Dr. Makarov.My wife and I were recommended to New Hope by an older couple who had struggled to get pregnant for years and finally had success when they switched to New Hope.As a 30-something male, I expected this entire process to be painful and daunting. I couldnt have been more pleasantly surprised when we met with Dr. Makarov, who was calm and reassuring. She laid out each step for us clearly and honestly and se made sure to include both of us in the conversation, which made me feel more involved in the process from the beginning.We are happy to report that we are 26 weeks pregnant. We cant recommend New Hope enough.
Highly recommend New Hope and Dr. Makarov in particular. Her expertise was so reassuring and I think it truly made such a difference to my stress level and our success to be in the care of a doctor who was so calm, confident and certain about the best course of action, After 2 cycles of IUI where we did not conceive, Dr. Makarov recommended that we consider IVF. The outcome at every stage was better than we had hoped and I really attribute our positive outcome to Dr. Makarovs skill and proficiency. I also loved that I did not get shuttled around to a million different doctors -- I saw Dr. Makarov every single monitoring appointment, which is not the same experience that friends have had at different clinics.The nursing staff is awesome (Talia is the absolute best!) and kind and I never experienced any lapse in communication. After every single monitoring appointment I received an email with my levels and instructions. The one time I emailed the nursing staff on the weekend and didnt get an immediate response, the eventual reply on Monday was very apologetic. It makes a difference to be treated with that recognition. I had only clear, positive experiences with the billing department as well.
Ive seen searching for a fertility clinic that really looked at me as an individual, not just a patient. Ive had a few appointments at NHFC, and my search is over! Ive met with Dr. Zhang for all of my appointments and he was so gracious, kind and patient, especially since I was very nervous. He sat down and thoroughly discussed the cost of IUI procedures with me, what theyre like, and made me feel so much better. He told me what my chances are through IUI and IVF. I feel like I had options. My only regret is that I wish I found NHFC sooner...they really do make you feel like family.
Dr. Merhi at the New Hope Fertility Center was referred to me for fertility treatment. I went with my husband for a consultation in the spring of 2018 and we decided to move forward with our IVF procedure a few months later, in the summer. From our initial visit, we fell in love with Dr. Merhi. He is very attentive to his patients, caring, comforting, personable and has a great sense of humor.My husband and I had some difficulty during our process, as this is not a simple process to go through. Dr. Merhi was amazing through it all! He was extremely attentive, patient and strategic in helping us overcome any hurdles that we encountered. The entire team at NHFC is extremely professional and helpful. The communication at NHFC is awesome as most communication is done through a confidential email system, with respect to scheduling follow up appointments and in providing test results. The staff truly works as a team to address patients. I also love that all their procedures are done in-house, from bloodwork, sonograms, embryo transfers, collecting sperm specimens, etc. The medical facility is well organized and the doctors have a forward thinking mindset in their research and expertise. They are always working to make new breakthroughs to better help patients. I cant emphasize enough how much they are patient-centered and have great bedside manners, which was very important to me. It was a bonus that they have early morning hours, starting at 7 am, and are open 7 days a week. This made it easy to work appointments around my work schedule, and not have to take so much time off.I am happy to report I am 10 weeks pregnant after my 1st embryo transfer. My husband and I couldnt be happier, because Dr. Merhi really took his time with ensuring we had as high of a success rate as possible. He did not rush any component of the procedure, even though it took us a little longer than expected. If we plan on having more children, we definitely know we will return to NHFC, without a doubt. I am sad about not visiting New Hope since I have graduated from their care, but I feel I left with all the knowledge I need to help me through this next phase of my pregnancy.
Dont donate here, they will make you feel very used and as a money maker.
I was overall impressed by their facility and their resources to do labs and ultrasounds in-house. I am traveling from a different state to be in NYC for my appointments so making the best use of my time here was very important. I felt like they really valued my time and we were able to get lots done in a span of one day with multiple appointments.
I’ve been trying for almost 2 years to conceive to no avail. I came to New Hope Oct 2020, and inspite of having very low AMH high FSH and Hypothyroidism Dr. Makarov and her team made it possible for me to become pregnant . I’d recommend New Hope 110%. Thank you Dr. Makarov i will forever be grateful!
If youre like me, youve been feeling frustrated at the fertility clinics youve been to. Ive been to two before NHFC, and I felt like the staff didnt really listen to my story, my concerns or my struggles. NHFC was the complete opposite, and I am so relieved that Ive finally found a place that values my physical, emotional and mental well-being. Ive always taken a whole holistic approach to healthcare, so I was super drawn to their Mini-IVF offering which requires less medication. Special shoutout to Dr. Zhang, who made me feel so much less anxious and listened to my whole story intently and kindly. The office itself is located at Columbus Circle, right by public transportation and super easy to find.
This is the only place that got me pregnant after trying for over a year and the only place that I knew of at the time that does Mini IVF. They are truly very thorough and organized, never really seen anything like it. And the 7am hours for working women when you have to take a bazillion blood tests were extremely helpful. Two complaints: after your initial consult with Doctor Z you will literally never see him again--the wait is way too long. And billing made like three mistakes and still owes me about $78. Its worth it though!
Women deserve the truth. The numbers presented by this clinic, the information they provide does not provide a remotely accurate picture of their capabilities and your potential results. I know a number of women who have been through cycles here. Average retrieval results are at 70%. This clinics rate among these women is less than 40%. I visited for egg freezing to preserve fertility and was able to retrieve 24 eggs from a clinic in another state. New Hope retrieved only 6. There were failures on their part at every step of the process. They are a factory that runs hundreds of women through each day and collects money on promises pointed at their new hope for the future. This doesnt even begin to speak to my actual experience.Please stay far away from this clinic! i cannot describe how horrible my experience has been. there is no communication and the women coming through are treated like cattle. theyre numbers are exaggerated and they occlude crucial information. its been extraordinarily stressful. the entire experience was marked by anxiety. theyve made critical mistakes every step of the way. they ignored my schedule (though it was clearly mapped out) and scheduled me for necessary monitoring when i was out of town. they failed to order my prescriptions. they kept me on drugs I didnt need and failed to transition me to others i did need.know that they do not have an interest in your swift and comprehensive success. It is in their interest financially that you return for more treatments/cycles. It is important to understand this.they have toyed with my schedule, my money and more importantly, my health and my body. please. women, mothers deserve so much better than this treatment. There are many other clinics that can provide the care and attention you need and will make sure you get the results you want without leading you through unnecessary/repeated procedures.
First time visiting a fertility center 8/19/18 with my husband. Was extremely nervous! Everyone was so friendly and went out of their way to explain the office function. Loved everyone and look forward to working with them on hopefully one day having a child! So happy I made a great choice on this facility!
Every aspect of NHFC is exceptional: the space, the location, the PAs, the front desk staff, and most importantly...the doctors!!! IVF treatments are stressful enough, and NHFC do everything in their power to continuously make me feel at ease. Their kindness, graciousness, patience and calmness is all that Ive ever needed in a fertility clinic. I feel like I was seen as a HUMAN, not just another patient with the same problem. To anyone out there feeling defeated and frustrated with the IVF process, I really cant tell you how much NHFC has helped me and my family. I had been experiencing reoccuring pregnancy loss and Dr. Zhang discussed a variety of procedures/diagnostic testing that could help with implantation rates.
From the first phone call to the first visit and now the beginning steps for Mini IVF, it has been nothing but positive experience and professionalism from everyone Ive had contact with. The consultation with Dr. Merhi was such a pleasant experience and it felt as if he was family. He was honest and took time to explain everything in detail. The nurses and reception were friendly, billing department staff, and prescription coordinator are prompt and very helpful providing guidance of process and instructions for medications. Thank you NHFC team for making me feel comfortable and at peace during this anxious but exciting process.
Dr. Merhi was my doctor. He made my fertility treatment a great experience. He made me feel like his family. He always remembered my name and answered my questions quick on email, phone or in person. He suggested a mini IVF treatment and it worked. I got pregnant at the first try with twin girls. My pregnancy was awesome I delivered on December 15 2018 and my twin girls tare doing great.I have to add that in the absence of Dr Merhi due to his day off or accident in his leg during my treatment other doctors had to see me and they were all awasone. Dr Merhi is my favorite thou.The place is very clean the screen to see the tests of ultrasounds are big, so you can see everything. They are open 365 days so you treatment never has be adjusted due to holiday, office closed or Doctors vacation.I am planning on returning next year for my third baby.Thank you new hope for the great job you all provide to clients.
Excellent nurses!!!! Having to draw blood almost every day the nurses never hurt me. I felt I was in good hands. Dr. Zhang is an innovative doctor. He thinks outside the box, and gives you options and guides to to the right decision for your treatment. I have my miracle baby because of New Hope. I have tried two other fertility offices and they were a nightmare. New Hope was a dream come true!!!! Thank you to the doctors and the nurses. I am forever grateful!!!!
The environment was comfortable. One disadvantage was that nobody told me to look at the screen at the beginning and I wasted a lot of time waiting for being called. Dr Mingxue Yang was professional and responsible. My husband’s cousin recommended him to us. We had nice experience with him in New Hope Fertility Center. I highly recommend Dr Yang to patients who have problem of having babies like me. Me and my husband really appreciate his job for us.
Do Not Go There! They are too busy to answer your calls or read your emails. You are just a number there.The first appointment was with Dr. Zhang. I admired how organized they were because he had an assistant to take notes and the notes would be emailed to me. But when I saw the notes, I was very disappointed. 95% of the conversation was not recorded - it only told you what kind of treatment would be. I was also impressed that he said someone would follow up with me 2 weeks later to see if I had any questions. Nobody called me. I prepared questions and waited for 2 months. Then I followed up with them. I was then told the following up was not necessary and I was urged to start the treatment as soon as possible. I somehow agreed to start and they gave me an off-site monitoring order to do labs and ultrasound as a base line. I told her I was on NuvaRing (one kind of birth control) , but she made a mistake by ordering the lab order when I was on birth control. I had the phone call with her late in the afternoon and the order must be done the next day. Not knowing any organizations could do off-site monitoring, I called different places the next morning. I was able to get the lab done but couldnt find any places to do U/S. That day, I called them and emailed them many times asking them to fax the order to different placesbecause some places asked for that. But nobody responded. At noon, I called the office again and was able to speak to one lady, but she told me she was not responsible for off-side monitoring and the one who was responsible was out at lunch and told me she would call me later that day. Nobody called back. The next day or so, I was able to talk to a nurse. And she told me my blood test was wasted because I was on birth control. She put it in a way that their mistake was nothing and people can blood tests anytime they want. She told me to remove the NuvaRing immediately and go to get another lab done again. I refused to do so based on the planned cycle starting time. She went to ask the doctor and came back and told me I could remove that a week later to avoid one extra period. After careful considerations, I stopped seeing them because stress is the last you want when going through those expensive cycles.
There beside manner is poor. My doctor never did any of my procedures always some one different. I had a failed IVF and the doctor didnt even call me to discuss the outcome. I have recommended 5 people to this clinic. At this time I am disappointed with their customer service. They spend very little time explaining what is actually going.
Love this place all the people are so nice they make u feel like if u home they do anything for to be able to have a family
I had to pleasure of visiting NHF for the first time yesterday. I was really impressed with the professionalism of the staff. My wait time was excellent, I was not rushed and each person I had an encounter with took the time to explain each step thoroughly. I left the office feeling very relaxed and clear on my next steps. We had some preliminary tests done and we were informed of the results the same day. What impressed me the most was the fact that Dr. Zhang called later on that day to explain everything to me and discuss our next steps. He was so humble and patient and seemed to genuinely care about his patients. I think we’ve found a good fit for us. Looking forward to a stress free journey at NHF.
Absolute worst clinic! The money is only thing they care. they have very good marketing team to get you in the clinic, but terrible service.I am going to list why.1. Communication - Never able to get hold of anyone. spend hours, hours on the phone, and never get straight answers.2. very unprofessional. Doctors see you just as a factory tool. they change doctors very frequent to work on you. the doctors dont know you and your conditions.My suggest, Find a smaller clinic that doctor actual know you and your conditional well.
They fertilized almost none of my eggs, unlike other fertility centers which fertilized a quite large percentage.But worse, their billing department may be the worst I have every seen, and thats an accomplishment. First, they accused me of not paying things that I had paid, because they couldnt read the records right. Then I set up a payment plan to pay down my balance. Despite regularly paying the agreed upon amount, they sent me a notice that my account was going into collections. I still hope that when I actually track them down (they dont tend to return phone calls), we will figure this out. Im not optimistic.Run, run, run. Do not trust your eggs or your credit score to this place.
I have my first healthy baby boy in July, 2017 when I was 42 years old. Without Dr. Zhang and New Hope Fertility Center, my dream as being a mom will never come true. I had breast cancer in my 20’s, so there were two other Manhattan infertility doctors rejected my case . One of oncologist told me that I would only have 4 % of chance to get pregnant. Dr. Zhang made my dream come true. Now, I am 45 and come back NHFC for 2nd healthy baby.
NEVER GO HERE!I went through 9 egg retrievals over a year and produced 17 eggs at the ages between 39 and 41 when I was single. At that time, the doctor told that I could expect at least 2 kids in the future. After marriage, I thaw these eggs to create healthy embryos but none of them came out to be useful, though my husband did not have any fertility issues. Their management is disorganized and I always had to go through very stressful procedures. Eventually I changed to other clinics and realized that their protocols are neither appropriate nor effective. My hope was destroyed by this clinic.
I did a natural cycle IVF with Dr. Zhang and his team. I live in LA and was an outside monitoring patient but from the initial phone call to inquire about their treatment plans to the day I walked out from my embryo transfer I felt so much peace and confidence. They made it easy for me to be a patient from a distance and answered all my questions regarding the process. When we arrived in NYC for my retrieval I was immediately blown away at the organization and system they had in place for registration, billing, labs, pre op, ect. The facility was kept so nice and clean with a lady who continually kept the coffee and tea fresh with some refreshments. Every staff member I had interactions with greeted me with a smile and seemed to be genuinely happy to be there. The retrieval was very quick with no wait. I felt they made sure I was comfortable and asked if I had any questions before the procedure. The embryologist explained everything she would be doing and that made me feel good. The transfer was a very long long wait. That part wasnt fun because they were down a doctor. Those things are out of anyones control, because lets face it, doctors are people too. I would definitely recommend New Hope if youre considering!!
I went there for an embryo transfer I was planning to have in the coming month. I ended up doing two rounds of IVF because I had a very pushy and convincing nurse and doctor telling me my hormones level were good and I should try this month because I was ovulated. I took this decision because oneI was also told that my insurance was covering IVF so why not and I could have a fresh embryo without taking any medication. Long story short I ovulated to early and they couldn’t retrieve any eggs, so I went for another round. The next thing I know I was on different type of hormones and was pushed to accept a genetic testing that cost 750 and was not covered by the insurance. What I did not know is that the cryopreservation was not covered either and costs 1250! I was never mentioned 1) the cryopreservation 2) the cost or even the eventuality it won’t be covered. Before the procedure I have asked the billing department of everything was ok and if they received the pre authorization. She said not yet but everything should be covered except the testing.They received the pre authorization 6 days after and the cryopreservation WAS NOT covered and I have know to pay out of pocket.I tried to reach out to the billing department several times but are not addressing my questions nor want to acknowledge the fact that they should have notified me about the eventuality of a cost.I was against the genetic testing and was pushed to do it. Now that I am thinking about this horrible pushy experience where the doctors wants to make money more than you having a child, I am sure it was done on purpose.I am now in another fertility clinic in Oradell and it is night and day!!! Also after doing research on New Hope, the way they are handling their business is definitely borderline.In any case I wouldn’t recognize this clinic at all and if you have experience similar issues please reach out to me. I would love to investigate further--------------Update I have reached out to Amanda. However, she did not reply
I like this clinic they nice and be helpful had a good time there
Horrible place doesn’t care about their employees and most def don’t care about their clients. Don’t waste your time and money.
If you paying out of pocket, be aware. They’re explanation and billing is deceptive and untrustworthy. A comprehensive and agreeable approach was presented in my first visit and then towards the middle end of the cycle, they’ve blind-sided and switch-and-bait the billing. There are multiple personnel in the billing dept and each of them had a different quote. Ultimately, the trust and assurance was lost, so before my first treatment, I discontinued with this clinic.
I just wanted to say my experience was what I was hoping for. Everyone there was so nice and cariing. Calming music was in the background that felt you were at peace with your inner you. . I went to a different fertility center in Long Island and oh boy what a different experience. Over there people treated you like a number, questions like who is next? no greetings, insurance cards, doctor will see you have a seat and the doctor over there was an angry person who had no sympathy at all. No blood work, no sonogram, no nothing just talking. I went from no hope to a new hope. I like everyone here from the girls in the front desk to the people inside the office. I give this experience 4 stars out of 5 because I didn’t get to meet doctor Zhang it was kind of disappointing but his associate was a nice person.
Was told to check them out by a friend that heard good things about NHFC. Went despite friend never going firsthand. Felt very hopeful from the doctor’s encouraging words, though he oddly lied and said he knew our friend, that had never been there. He said anything is possible and we can have a kid. Then he said bye after 15 minutes because he had a busy schedule. We were hopeful. We were told to go to financial department and got the financial advisor that showed us the breakdown of costs that were about $25k per try. No guarantees. So we left with less hope and $350 less for a consultation that really just lead to showing the true costs. Then we got a surprise bill out of nowhere for another $250?! My advice is find some other place that doesn’t just put you through a revolving $ door.
The facility is very,very clean and comfortable. The staff members that I encountered also was very friendly and professional. Dr. Zhang made me feel very comfortable and give me good advice and I like the plan that he care up with for me It was like he knew exactly what I wanted to do.. He is very easy to talk too and I can see why he came highly recommended. I left there feeling joyful and excited.
Don’t waste your time and money in this place they are not professional at all. They have the worst billing staff. They gave me wrong information and when I complained about that to the office manager she told me that she will check and call me back but she Never called again and she never answer her phone. And i requested a copy of my medical records there they never responded they are the worst.
Coming from a bad fertility treatment experience with other facility I was eskeptical and unsure of my expectations will be at New Hope Fertility. Dr. Lipkin gave me the assurance that My husband and I are in good hands, she made us feel very confident and positive to our options. She took her time and explained, discussed our concerns etc.Looking forward for the next journey of my fertility treatment with NHFC.
Ive had a fantastic experience at NHFC! I couldnt be in better hands.It runs very efficiently, Ive never had to wait more than 15 minutes. The staff is friendly and professional. The monitoring results are always emailed same day, Ive asked nurses many questions and never had any issues with communication.Dr. Zhang obviously has a lot of patients but hes been as personally attentive as can be expected, Even call me back to clarified some questions..Thank you NHFC to help me make my dreams come true !!! I could not be more grateful, Now I am a mom of 2 wonderful sons. TWO success treatment at this place.
Im mystified by all the disgruntled reviews. Ive had a fantastic experience at NHFC! It runs very efficiently, Ive never had to wait more than 20 minutes. Even when full, the waiting area is relaxing (and has free wifi). The staff is friendly and professional. Dr. Zhang obviously has a lot of patients but hes been as personally attentive as can be expected, recently he updated me in person after a sonogram. The monitoring results are always emailed same day, Ive asked nurses tons of questions and never had any issues with communication. I just had my first egg retrieval. Dr. Zhang performed it himself and it was so fast and easy I was shocked... and yes, it was successful. To me, the complaints seem more like a case of nerves and lack of patience with the IVF process in general. It can be very emotionally frustrating and I guess its easy to blame the messenger. But from my experience, I am fully confident in NHFC and know I couldnt be in better hands.
STAY AWAY!!! RUN RUN RUN!!!New Hope Fertility Center should be called NO hope. I cannot imagine I spent my precious two years to do IVF here for many cycles.The doctors are not knowledgeable and I had many failed cycles because they use inappropriate protocols and even cannot do the trigger timing correctly. I have seen many patients with messed up cycles because of doctors mistakes. Their lab is well-known to be unstable and bad quality. For example, they even let junior embryologist directly do ICSI without going through training. Why? Save cost! You have no idea how your embryos died in their lab. The success of getting blast for embryos can be significantly lower in busier seasons, such as summer. Can you believe that? This clinic just cares to take your money! They dont care about you.Its cost is cheaper compared to other IVF clinic but it is still not worthy it. Save your time and stay away.Dont believe their good success rate on SART!!! It is tricky! I heard patients like me who never get a chance to transfer an embryos wont be counted as data points for SART.
I saw Dr. Merhi at New Hope this past Saturday and was very happy with our initial consultation. I came with my most recent tests and medical records and he cleared up a misdiagnosis that 3 previous doctors made and informed me of a fact concerning my situation that no other doctor bothered to address. He laid out a clear, concise , thorough and optimistic plan and was compassionate and easy to talk to . I am basing my rating on the initial consultation only because we have not started actual treatment yet but I have nothing but good things to say about Dr. Merhi and New Hope so far. The only area of concern is how quickly I was shown the billing schedule and some of the fees are not concrete and I have questions but I am hoping to start treatment within the month and Dr. Merhi is my top choice. I will happily return to give an honest and thorough assessment of the entire facility after having been treated but so far, so great. I highly recommend a consultation with Dr. Merhi because he is a researcher and physicians that other researchers and physicians learn from and gain their expertise. Plus, he has a wonderful bedside manner and goes through every step with you in a reassuring and genuine way.
I had a very positive experience at New Hope Fertility Center that culminated in a successful and healthy pregnancy. The practice is very busy so there are times where patients may need to follow up aggressively and the nature of fertility treatment does require patience and managing expectations but overall I found the staff and quality of care to be excellent.
The worst billing department. I get the voicemail not matter when I call. If they call back, its weeks later even if I leave a message saying all I want to do is pay a bill!!As for the service itself, Dr.Zhang was very overzealous about getting me in to do IVF. He told me I needed to do IVF right away because I was 39 and statistically my fertility was falling off a cliff although I explained that my husband and I had only been trying to conceive for just over 3 months and Id gotten naturally pregnant and had a miscarriage in that time. I decided to pass on IVF and was naturally pregnant with a healthy baby 9 months later.The feeling I got from my month at New Hope was that they wont turn anyone away and want to get as many desperate women to sign up for IVF as possible.
The doctor did a great job of explaining how/why egg freezing works (he was extremely knowledgeable and polite), but when it came down to the actual procedure and process, I felt a little lost here. The Center is a large facility that handles many different aspects of fertility; the doctors/nurses are all well-versed pros at fertility and can probably do many procedures in their sleep on autopilot, but I needed a little more hand-holding and information on what was actually going on. (Another issue is that they were ready to start my process immediately, but I wanted to wait a few more months; this got lost in communication between so many doctors/nurses so there was a stressful confusion of mismatched next-steps between them and me.) However, what was impressive is that they reached out when I expressed frustration, and genuinely seemed to care about my experience and how to make it better in the future.
As a New Yorker, I was impressed. The ladies working there were genunine and professional. I was impressed at how well structured the clinic was. For example, we are picked up by a lady smiling who took us into the doctors office. When we completed our consulation, another lady took us to the billing office and our financial questions were answered right away. I was curious about protocols and requested to speak with a nurse. They said no problem. I was taken to her office and the nurse answered all my questions. It was efficient, not rush and the transparancy in the conversations were evident. Dont look any further. Try NH.
After a nightmare with a clinic local to me and quite a bit of research, I decided to travel from Florida to NHFC. After my initial Skype consult with Dr Zhang, what I had already known about him was confirmed. Both he and Dr Liu (who ended up as my doctor) are extremely knowledgeable and kind. They are without a doubt the top of their field. They were very on top of my protocols and any changes that had to be made. I was awake for my egg retrieval - this is one of the few clinics that lets you stay awake. It was amazing to watch! Their embryologists are also some of the best in the country. I had amazing results from my retrieval cycle. Out of my 17 eggs retrieved, 13 of them made it to freeze.When my first transfer failed and second ended in a chemical, Dr Liu was incredibly kind on the phone - taking all the time needed to answer my every question, make sure I was alright, and propose a new plan to ensure the following cycle’s success. I would say my only complaint is that sometimes you need to email the nurses more than once to get a question answered. Not uncommon for a larger clinic, though. There are also one or two doctors that aren’t as skilled as others. When choosing a clinic, the doctors and team of embryologists were my primary concern. I graduated from their clinic a while ago and will return to them once we’re ready to add another little blessing to our family.
An absolute master in his craft! After visiting Dr. Zaher Merhi at both the Long Island and Manhattan centers, I noticed how his talents, unsurpassed skills, and efficiency truly make him the best reproductive endocrinology and infertility specialist my family, friends and I have had the pleasure of meeting. Throughout the visits, I noticed his efficiency, timeliness, and wonderful communicative skills that made me feel extremely comfortable. In regards to infertility, many of my family and friends found amazing success with his work, after encountering difficulties and roadblocks at other centers. He took the time to investigate the issues using evidence-based medicine until they were successful. His office was super kind and professional, making sure to best accommodate your schedule and following up. This team truly cares about their patients and makes every attempt to connect with patients across the region. I have had the honor of witnessing the ideal physician scientist at the forefront of the field of REI and one who is bound for continued novel discovery. Dr. Zaher Merhi successful work can make your dreams a reality!
I had initial consultation with DR Merhi. He discused my issue in detail, answered to all of my questions and ordered only required tests to identify the issue which save my money.All doctors and staff service was really good and quick. They were taking patient hand to hand and take care of them.Very good thing which i noticed, doctor takes time out of busy schedule and personly call to all patients , discus lab result and next step.This is a place where doctors and staff try to understand and resolve patient issue and try to provide quality service!
I have been to NHFC twice. Everyone and I mean everyone - the receptionist, phlebotomists, ultrasonographers, nurses and the doctors have been great. I have been treated with kindness, compassion and respect the entire time. People come here because they want a child or to extend a family and they have roadblocks. The staff seems very mindful of this and desirous of helping couples conceive while being also being honest and upfront too.
On behalf of my partner, I am posting this review. Dr Merhi is truly an amazing doctor. He made the fertility journey stress-free. He explains everything in details and genuinely cares. I was told by many IVF clinics that I will never get pregnant with my own eggs... Dr Merhi recommenced PRP OVARIAN REJUVENATION and OZONE SAUNA; both of which led to a successful IVF cycle and pregnancy. go see Dr Merhi if you have fertility issues!
I am forever grateful to have found New Hope! Dr. Zheng, Dr. Yang and Dr. Liu were wonderful! After 2 failed expensive traditional Ivf treatments at NYU - where I felt more like cattle than person - thanks to a friend I came to New Hope. After Dr Zheng reviewed my chart he told me a mini ivf with less medication (and a fraction of the cost!) was a better route for me. His approach was right on. I felt the doctors (especially kind Dr. Liu) were as invested as I was. The staff and atmosphere were also so much more relaxing than other clinics.The only thing I would say to future patients, is to remember that you have to be in charge of your cycles and proactive in your care. Despite the wonderful medical care there were a few administrative hiccups (medicines sent to wrong pharmacy, etc) because I was following my cycle so closely I was able to call and have issues straightened out right away.Overall, I found the staff and doctors friendly, caring, responsive (especially by email) and helpful! As far as Im concerned, their approach to fertility is right on!One try and one healthy embryo later - I am pregnant!
When i found this place i was greatful someone was giving me a chance since i was over 40. I was not impressed in a few ways. First, they are expressive, very little personal attention is given. I felt like I was part of an assembly line. They dont communicate progress, possible failure, or much at all. I decided to terminate my efforts due to no results after 10months. Fyi, u can have a consultation once a month as part of ur fees and no one told me til month 9 of the whole process. That really upset me at the end. Otherwise, physicians are very nice, polite.
An amazing experience from beginning to end and my Dr., Dr. Makarov and the entire staff showed their expertise each and every time. I’m really thankful to GOD that he led me and my Husband here to grow our family. Talk about another level of joy!!
Very unprofessional they dont care about the patients all they care is to make money .first time when you go they treat you nice and give you estimated cost but dont believe them the actual cost will be way more. and if they charge you extra also you wont get it back because they will adjust it in some other charges. always read the reviews before you go.
I will never forget the amazing staff especially Dr Zhang. THE BEST!!! I had about a 2% chance of having a baby and on my 5th try I was blessed with a beautiful daughter. She is now 12 1/2. I was 45 when I got pregnant and they were patient and willing to do whatever it took. It is the hardest but best process in life. In retrospect, it was easy. We forget the pain and only know of the joy our child creates. Thank you again Dr Zhang and staff. BEST EVER!
I have many problems with this experience and this clinic, first one is they told me my insurance covered it (they called and “checked“) and then once the procedure was done then later told me that it wasn’t covered by my insurance so I had to pay everything out of pocket, but what has been most stressful is my problems with billing, I mailed and faxed in multiple forms they required for me to stop the egg frozen process. I only wanted it for one year and I am still getting billed, spoken to many people about what has been happening but still getting billed. I keep emailing and calling but with them nothing gets done correctly. I am till upset and traumatize over this and it has been years. If I could give it a “no stars” I would. Please be careful if you go here and get names and dates of who you speak to and what information they give you.
This place is horrible!!! For the few people that find success here, it is IN SPITE of New Hopes shoddy performance, communication and service.Very few of the people that work here actually feel like doing their job - this is the case most of the time. You can be in the middle of an IVF cycle for which you need DAILY medication instructions. The Lab will send them your blood results multiple times (with receipt verifications that the transmissions went through), but somehow, MAGICALLY, they did not receive it. They did not exercise ANY follow-up skills, because they simply do not care. Evening rolls around with ZERO communication from them. So, I hope you are a good guesser at defining you own medication regimens. If not, your cycle will not succeed, and they will take ZERO responsibility for anything. (This has happened to me personally on MULTIPLE occasions)If only they were only as passionate about IVF as they are about cashing checks… but they are not. They are driven by money, NOT by a passion to help people. The nurses are rude and Dr Zhang just acts bothered when you try to communicate with him. Run, don’t walk - AWAY FROM THIS PLACE.If you want a career where you can fail miserably on a recurring basis but still get paid anyway, this place may the right career choice for you.
Our first visit to NHFC was absolutely great. We have very positive impression about Dr. Zhang and his explanation was very clear to understand. Also all staffs are very nice, we appreciate their hospitality. I feel that we will finally have huge support in the future.
Im very disappointed at their incompetency, lack of attention and care to timing of the procedures when the timing is the key in the process of conceiving and complete lack of communication with the patient as well as among the staffs/nurses/doctors.Ive attempted at natural cycle IUI using donor sperm. The clinic tried to inseminate donor sperm (which survives 24 hours at most based on the advice of lab director of the most reputable donor bank in the States where I purchased the viral from; also the only one non-profit donor bank in the Stares, highly regarded for their research, confirms this) without triggering or seeing whether Im ovulating. They made the decision to inseminate purely based on the 22 mm follicle size!, which does not indicate whether Im ovulating at the time. When I raised this, they wanted to give me the trigger shot which releases the egg approximately 36 hours later (by which time, the sperms would have lost the potency and all gone?!?).A procedure such as an IUI using frozen sperm, the timing is essential. Why not give the trigger shot first, space out by one day, do the IUI so that the ovulation and the sperm injection are in synch?!? I tried to explain this to the doctor. He simply said if you dont trust me, go to another clinic and walked away.He could not or did not answer why the logical timing is just disregarded. He offered to give me the trigger shot that day and have me come back the following day..., but theyve already the thawed the frozen sperm...I am appalled by the behaviors of the doctor. Just as much upsetting is the protocol they have set out that does not make any sense. I do respect Dr. Zhang but the story ends there. This clinic throws out one-size-fits all without providing adequate consultation or paying attention to each patient. It runs like a factory. On each visit, a different doctor steps in and there was a day there was no doctor was available??I have traveled from overseas to undergo the procedures and expended lots of energy, substantial time and some money. And given my age, each cycle is precious. I would not recommend this clinic.
This office is a waste of time and money. You hardly see the Doctor. All they do is unnecessary test so you can spend more money. The Nurses do not follow up. You have to be the one to call to find out if your ovulating. You can never get through billing. They always messing up the bill. I would not recommend this facility to anyone.
Very unprofessional and very irresponsible. My girlfriend and I came to this hospital for treatment. This hospital highly recommended genetic testing. At the time, it said the charge was $300, but when I received the bill, it was $349. I filled in the bill payment information. , I also successfully deducted the money, but I still kept sending me SMS messages about unpaid bills. I tried to appeal via email, but unfortunately there was no result. I didn’t reply to the email at all. I decided to call to communicate, only waiting endlessly for transfer Phone calls and all kinds of excuses. When my girlfriend called, I said that my girlfriend was not qualified and must be called by me. When I called, I said that I was not qualified and must be called by my girlfriend. We both It is the party, who is qualified? Finding the staff of New Hope Hospital is also shirking. The staff of New Hope Hospital only cares about whether the patient has paid for the financial department before the treatment, and the follow-up problems arising from the intermediary services provided are all shirk. Don’t come to this hospital, this hospital. A star is not worth it!
Total waste of time. I would watch your wallet. Their office is nonfunctional. They will never call you back or respond to your email. Nurses dont follow up with you. They charged me for the visit, while I had the insurance and the insurance covered the expense. However, I still had to fight to get my refund, even after their office and my insurance confirmed that. They are not in an infertility business. They are in a business to reaping people off who need infertility service.
My sister and my sister in law has both tried to conceive a boy at this center from a family friends recommendations. Both had multiple attempts using their hormone ejection shots and now both under the age of 30-40 are diagnosed with breast cancer. Although, I can’t prove there’s direct correlation between the shots and breast cancer but the shots definitely had negative effect on their bodies!!! Ladies and mommies to be, please be mindful and take care of yourselves, go to Obgyn and demand to have sonograms even when you’re under the age of 40!
It has been two months I visited the place. Haven’t really seen any result yet, it has very convenient hour to do the monitoring. Smooth and organised process. Dr Zhang is great! However, I would prefer the front desk personnel to have better courtesy and manners. I am not going to the clinic so I received “ORDER” by a front desk personnel. Please be polite and be respectful when you speak !
My wife & I have been to so many doctors and they all turned their back on us or treated us a certain way but Dr. Merhi made us extremely comfortable and very confident that we will finally be able to create our family! This was just the consultation and I’m super excited about allowing him to help us on our TTC journey!
Dr. Lupkin was very caring and understood what I was going through, I was diagnosed with PCOS since I was 18 yrs old, and she made me feel comfortable and confident that with my condition I can still become a mom. The nurses were all very friendly as well. I would highly recommend this Fertility Clinic.
As an outside monitoring patient, I have had an excellent experience. I knew my chances would be low given my advanced age and I am now on my 7th egg retrieval cycle. The low doses of medication and holistic approach is entirely consistent with the care I received. Dr. Zhang has been available for consultations whenever I requested his advice. Dr.Yang is a brilliant doctor who is exceptional at completely painless minimally invasive, local anesthesia only retrievals. Nurse Liu and Gao have been notably involved in my care and great at communicating with the doctors. Its worth the travel from out of town. Im hoping for success, but having tried other clinics and whether or not it works, I know this was the best clinic for me.
PRP OVARIAN REJUVENATION and OZONE SAUNA therapy worked!!!! I highly recommend Dr MERHI....He is very caring and compassionate. He always answers his emails and he thinks outside the box... I have VERY low AMH and VERY high FSH....He recommended PRP ovarian rejuvenation and OZONE SAUNA therapy which helped me tremendously improve my egg quality. I told all my friends to go see him... I will always be grateful to Dr MERHI and New Hope Fertility Center employees for giving me a healthy beautiful baby...
Tried for years with other fertility clinics. Got pregnant on the first try. Additionally the setting, staff and protocol was different and so much more superior than any other clinic. Now the happy mother of three.
In my 20s, I got pregnant but had an eptopic pregnancy. Since then, I had 2 more and it was suggested to remove my right tube and do an invitro. My first one I did was at NYU which worked but the heartbeat stopped at 6 weeks. The 2nd one was at Cornell, which also worked but we found out the baby had down syndrome (due to my age now) at 10 weeks. The 3rd one didnt work. Finally, I went to consult with Dr Zhang at New Hope Fertility Center. He suggested I do a mini IVF as I was over 40 and sometimes the high dosage of drugs can be very harsh on your body. He also suggested I Freeze whatever embryos go blastocyst, then test them first for any problems chromosome before I transfer them back into me. I had 7 and it turns out only 1 was normal. I was very worried when they transferred it but they have an 85% success rate on normal embryo transfers. One week later, I went in for my pregnancy test and It was positive!!! Today I am sitting with my 9 week old, healthy baby boy, Maceo Gael. I am now 44 years old. Thank you New Hope Staff and Dr Zhang! You made a miracle come true!
The clinic was very clean and so organized! The staff was very pleasant and welcoming. The doctor was very informative and made sure my husband and I understood everything that was told to us. It was a great experience and they were all very hopeful
This place is great! All of the staff made us feel very comfortable and Doctor Zhang is excellent he explains things so that you have a clear understanding. He’s friendly and funny i would definitely recommend New Hope Fertiliy Center. I wish i could give more then 5 stars!
Thanks to everyone who left a comment! I was about to go to the facility .but they never follow up with me .or Call me . then I couldn’t get in contact with anyone. I emailed and called! No response ! I’ve never see any doctors office like this.... I feel something is wrong ...Lucky me I read all the Google reviews
New Hope Fertility Center not even making disclosures about HIV patients doing IVF at their clinic. Many of the current patients at New Hope Fertility Center missing their embryos.At this point A Government Oversight is needed for New Hope Fertility Clinic especially their embryology laboratory department, too many inexperience and irresponsible personnels working at New Hopes embryology lab. This is not about what kind of fees New Hope is charging people, this is about what is right and what is wrong. And New Hope has been wronged over and over again. Only A Government Oversight on New Hope would serve us patients interests.
After two failed IVF cycles, I switched from a top clinic to New Hope. I am glad I met Dr Yang, really knowledgeable, professional and patient. My baby girl is 3 month old now.
Hi I went to see Dr Merhi for the first time yesterday after being to a fertility doctor that told me to remove my fibroids before freezing my eggs. Doctor before ruined my ovaries and said I could no longer freeze eggs. Then Dr. Merhi said if I course you can and without shots either!! He is a really smart doctor and wish I saw him from the beginning
Wasted our time and put us in a worse situation then when we started. My medical and fertility stats were in very good standing but we werent able to conceive. New Hope doctors, staff and process are THE WORSE. The doctor was careless and in a rush during one of my egg retrievals and damaged it - this is horrible for a woman who only produces so many eggs in a lifetime - and THEY KNOW THIS. During my first visit we waited 7 HOURS! We were told to wait for results every time that I brought our long wait to their awareness. All those fools kept us waiting for NOTHING because in the end, we didnt have to wait. Their waiting room is more congested than an ER room on its busiest day. STAY AWAY FROM THIS PLACE! THEY TREAT YOU LIKE A NUMBER AND DONT EVEN CARE TO TALK TO YOU OR WORK WITH YOU IN ANY WAY. THEY TREAT PATIENTS LIKE $$ AND NOTHING ELSE. We wasted our time and now our chances to conceive are even less.
New Hope Fertility Long Island ! Must say is a breath of fresh air.Very grateful that New Hope has expanded to Long Island and Dr.Merhi being there to attend to patients every Wednesday is a PLUS !! Overall, well-run, clean, efficient, and friendly place. It definitely put me at ease to be there.
Overall, well-run, clean, efficient, and friendly place. It definitely put me at ease to be there. Fertility challenges and treatments are so stressful; its important to be in an environment that feels calm and safe. Thanks, New Hope for fulfilling this expectation. -Carla G.
They were successful with a very difficult infertility case. Two other big-name fertility clinics essentially gave up on us before we went to New Hope. They would not give up and they were also very flexible about payment terms.
Dr. Merhi and all staff is very nice. They all are very professional. God blessed us with a baby girl. Big thanks to God and New Hope fertility center.Go and try your luck.
Shady, lies to rope you into multiple cycles, totally disorganized and had several screw ups. Run as fast as you can away from this clinic. Dr. Zhang is noncommunicative and caters to Asian patients and Dr. Merhi is nice but phony and overly optimistic. He is also apparently afraid of Dr. Zhang and will drop you like a bad habit without explaining or following up at Zhangs request. Totally in it for your money only. Worst experience ever!
What a terrible place… you are in there like an animal on a slaughter line.. and not to mention, those idiots dont know how to bill straight.I get new bills with new charges almost every day , even when I havent gone to the place in over 10 months! They only want to extract money from you.. they dont care about the patient.After almost a year, even after I paid everything OUTRIGHT, i keep getting bills for blood tests even today ! I mean seriously? their intention is to get whatever possible out of you.. EVEN WHEN YOU HAVE PAID IN FULL !
The good thing about NH is that they dont turn any one away- the bad thing about NH is that they dont turn anyone away.. you are in a factory line of patients and no one really listens to you or addresses your questions or needs. i asked a week ago to speak to Dr Zhang and his Human Resources dept said it would take 30 days! (and at the time i was his patient and he admitted to having made mistakes on my cycle.. if you ask questions no one really wants to deal with you- just to speak to your doctor takes incessant phone calls and emails. it took 2 weeks from the day of my retrieval to get Dr Zhang to call me back after incessant emails and over 5 emphatic phone calls. he is over worked and has very little time to deal with you unless it is to sign you up for IVF. the Human Resources dept will not follow up or address your concerns. the only professional aspect of NH is the front desk and the embryology dept (why i went there). SAVE YOUR MONEY AND PRECIOUS BABY MAKING TIME.. there are plenty of fertility specialists in NYC.
NHFC gives hope to folks who for the most part have no hope of conceiving a child. Its just a money making factory. We went through multiple cycles to no avail and spent 10s of thousands of dollars. Their follow-up is horrible and forget trying to get anyone on the phone. During the critical phases of the cycle we had to pester and pester to find out if we needed to come in or not for a retrieval. It was very stressful. Their only success is making money and they do hand over fist. On a positive note when you are in the office, the staff is very professional, and the nurses and doctors are great as far as bedside manner.
Initial consultation was great, so very thorough and lnformative. Dr. Zhang is both self deprecating and smart. He immediately put us at ease and explained things in a way me and my husband could understand. The billing was unquestionanbly the hardest to decipher. No answers and no pricing informstion. Hope they can fix that part and this will be a 5 star review. The staff was amazing.
The billing department sucks big time. No one bother to respond to my repeated email for reimbursement of cancelled cycles. Please understand what a person goes through and have some curtsy to respond in time.
Very disorganized. And people tell you inconsistent stories all the time
I never had to wait long. A nurse always called me back to clarify any instructions. I was treated well by everyone. I got pregnant my 1st try with mini IVF so thank you New Hope.
After 5months with them, I finally got my baby boy. Thank you so much for all your help.
I love the efficiency of the facility. It’s like a one-stop shop. Dr Merhi was forthright and went about with the treatment right away. Im realistic but nevertheless hopeful. They are well-lauded specialists, and i pray for the success of my own miracle soon🙏🏽🙏🏽🙏🏽😇
I made an appointment, but I have a few questions before I go. Wei answered my phone, she can hardly answer any of my questions. She turned upset, her altitude is really bad. So I cancelled my appointment because of her. I dont think they would treat me well, since the the staff have no patience at all.
Very intelligent doctors and protocol. Dr. Nejat will email you back with very intelligent answers to your questions. They are so busy that sometimes you can get lost there but Dr. Nejat will make sure you are not neglected. If you express any feelings of neglect to any doctors or nurses, they will come to your care.
Dr Zhang and his staff are wonderful, kind and professional. After the procedure I was very comfortable and well cared for. I was treated like family, and have nothing but positive experience.Thank you
Terrible Place!! Do NOT go there!!I went to New Hope Fertility for over 6 months and was not been tested for any procedural infertility testing, such as X-Ray examination for normal uterine cavity and Fallopian tubes patency.I feel like I wasted very valuable time.
Doctor and staff not on same page. Very broken communication. Told me insurance would deny egg retrieval coverage because prior egg retrieval was in the same month (albeit 30 days prior). Erroneously labeled second egg retrieval of a NEW cycle as a Luteal phase retrieval. Very incompetent staff. Beware. They will rip you off. And btw both times egg retrieval unsuccessful 🙄
I love new hope they friendly and always answer your question... the nurses answer all your question just as if you was talking to the doctor if you want to see the doctor just ask to see him/ her and they will let you they work very fast.. you’ll be there for about an 1hr or 2 but you would not notice because you be doing everything together from blood work to billing to ultrasound and sooo on... I can’t thank you guys enough for making my dreams come true .....
Scared, Nervous and Excited for new possibilities, the staff was courteous and professional all throughout my visit. Clean facility, grateful that lab testing and sonos were done on premises. Most of all everything was explained thoroughly.
Do NOT go! It’s a scam - rip off! They will charge you hundreds for nothing, horrible service and greedy! Anywhere but here! Trying to recover why they charge for nothing and not professional. Worst place ever!
As a physician and former patient I would never recommend this clinic to anyone. From the physicians to the billing department— all the way up to management staff - they are not patient centered. Please do your research- there are many more options - especially in New York City.
This is my first week at the center and it’s been stressful. I have only seen the doctor once no one ever clearly outlined what is happening to me. I am just sent a email everyday. I’m extremely frustrated and overwhelmed
Horrible, terrible communication, committed insurance fraud and currently dealing with that whole ordeal in order to get our money back. They were charging both us out of pocket and getting paid by our in network insurance. They do not ever return emails or phone calls.
Weve been TTC for many years and it was hard for us to decide where to go there or not. We considered them as one of the clinics we like, but have chosen another place because of the prices.
Staff are not patient with the patients. Some of them are not professional on serving the patients.
I had a great experience at new hope fertility center. They were very professional very nice and understanding i felt comfortable and i would without a doubt recommend this this place to others.
Terrible place. Theyre all about the money and youre just a number. Its a shame really because the doctors are great, but the follow-up and customer service and billing departments are an absolute nightmare. Do not recommend.
I fly from Florida. The Doctors truely care and their technology & expertise is above & beyond.....especially when compared to other clinics . The office & clinic both are crazy CLEAN.
Front desk warm welcome 👍Complimentary snack👍Personality Dr Mehri 👍👍👍👍Donor department 👍Overall I give New Hope Fertility Center 4 stars......I reserve my 5th star and a 👑 after the end result.....Thanks for listening..Smooches
Don’t go there especially like me—yellow skin! Right after bill department saw me as yellow, they asked for translate, that person who did translate for payment option in mandarin is such a mad person!
1st visit was awesome. Professional atmosphere. Dr Zhang is awesome . Hoping for positive results from mini IVF.
H O R I B L E! they dont care about anything but your credit card. Try getting a nurse or anyone you need urgent help from on the phone. the mess up a lot too. If time, money and results matter to you, stay away from this mess of a clinic.
Is been a pleasure to visit this center and Im glad that they offer help to make sure you can grow as a family, I would recommend this facility to everyone whos looking to become a parent.
Best place to do ivf !! I am blessed with baby girl n three month now !! All thanks goes new hope fertility center making my dream come true.i will never forget my exprerence there . !!!
Amazing facility with a well trained group of presiónala that work with the synchrony of a well oiled machine with the end goal of improving the odds to get couples pregnant. Only one visit and I’m impressed.
Hi so far the establishment very clean and very friendly and professional. I will refer any woman to come here. dr makarov is a sweet doctor .
Sadly this facility is only interested in money. If you expect patient care/after care you will not find it here.
I have just started my journey with New Hope Fertility Group but so far they have been Professional, Caring and Inspiring!
This is a sad and depressing place for anyone seeking fertility treatments. All they want is your money. New Hope is NO HOPE, please run far far away from New Hope.
Dont go here if this is your first time looking into treatment. They will not explain anything to you. They will no communicate even when you stalk them. There is no personal attention. You are a number and it is a factory.
New Hope is a dog house. New Hope has the worst doctors out of entire New York City, doctors working at New Hope are totally incompetent. New Hope cant keep smart people working there.
This clinic is calm and clean and the staff is friendly, efficient and thorough. I cannot wait to work with them in the future!
Its very disrespectful that you never call back to people who left voice messages, as you or dont answer or your phones are not working. Fortunately there are plenty of other companies like your
I would definitely recommend New hope fertility center wonderful people and doctors that knows exactly what they doing the best.
Very bad experience.very bad consultation .I never recommend this place wastage of money and time I pay out of pocket
STAY AWAY - These people charged my Credit Card in error and refuse to answer phone calls and emails to clear it up. Bad business practice.
Don’t go here After two months of treatment and instruction finally egg retriever and mis calculation by the doctor . I will not recommend this fertility center for anyone
Excelent place ...very good doctors and results.i recomend this place.we tried to conceive for long time finally have a healthy baby girl 5 years old...we r so glad ..
All staff members were helpful and comforting. Dr. Zhang was wonderful and very hopeful!
Go with Tony Tsai, I recommend, and I dont want say anything about this hospital, put your hope to Dr. Tony Tsai, check web, you will know, this is real doctor you need.
Stop go with this hospital, they like money factory, no reponsibale, and I heard their lisence took away by govenment, they are not really professional.
First time I have ever seen my ovaries on screen during ultrasound sonogram? Im learning a lot.
OZONE, OZONE, OZONE!! DO IT BEFORE OR DURING YOUR FERTILITY TREATMENTS! I AM 6 WEEKS PREGNANT THANKS TO DR.MERHI!
It’s the best Dr Zang is amazing and the staff as well. I highly recommend the clinic
Very nice location this Hope Fertility CenterVery friendly , helpful Doctors & staff 😎Thank you very much
Very positive and wonderful experience. My son is over a year now and I could not be more grateful.
It was so pleasant and comfortable to talk to the doctor and staff as well
Total reviews rating 3.7
199 Reviews for New Hope Fertility Center 2023:
Review №1
2022-06-07Their professionalism allowed me to graduate from the clinic in about six short months! Their work was divided and efficient, and each monitoring session took only 40 minutes at the longest, from check-in to check-out. The billing department women explained everything in detail with charts at our first meeting and even checked with my insurance company. I do not speak English, but all the nurses were kind and cheerful. The doctor only saw me at milestones such as egg retrieval and transfer, but I have no particular complaints about that because the nurses were quite knowledgeable and that was enough for me. Most of the communication with the hospital was by email, which was convenient because it was hard to make mistakes and I could see the messages whenever I wanted. The treatment was also quick and responsive to changes, such as changing the procedure the next time if transfer did not occur the first time. Anyway, the clinic was efficient and the staff was very nice and friendly.
Review №2
2022-06-27In general the facilities are good. I had clarified from the beginning that we are here just for basic tests whether we can get pregnant or not if we try naturally. But the staff kept on insisting to put us into a program of regular monitoring while the medical experts had told us that everything is fine. If I ask any questions on why unnecessary tests, the receptionist would say, “you want to get pregnant, right?” That was beyond the point. They are not God. We can get pregnant ourselves. We are there to get guidance, not to be treated like babies ourselves. I didn’t feel the compassion or an effort to listen to a patient as far as staff is concerned. As for Dr. Zhang, he met us in the beginning but disappeared when we actually needed him to review the test results. Also, they don’t follow up after test results are out, no explanation of results. When I called them, they said we had scheduled for you yesterday, you missed it. I didn’t receive any email from them. Besides they are supposed to ask a patient before scheduling and not just give any random slot. This happened multiple times. I don’t understand how someone can lie so blatantly and being so rude in a country like America especially in NYC. Last but not the least, I told them from the very beginning, and on multiple occasions, that I can go ahead only if they verify that my insurance is good for their services, and that they must send the bills to insurance company. They just say, yes it a good, for the sake of it but don’t check it before confirming the appointment. Even after the appointment, I had their billing person to go online and verify that my insurance is good. Yet they didn’t send my bills to the insurance company. They try their best to delay sending bills to customer and avoid sending it to insurance companies. Now after many weeks, I see one bill on my insurance portal, but other bills are missing. I am sure that they want to delay it long enough so that insurance company doesn’t accept it anymore. It’s nice that they are helping people have babies, but really they exploit people, doing whatever they like simply because they have power upon couples being desperate for having babies. I don’t know if it is a fault of Dr. Zhang or staff, but there is clearly a problem in how they function. If I call their billing department, no one picks up, their voice mail box is full always.
Review №3
2022-07-08There are no words to describe how grateful we are for everything you have done for us. You have always been kind, caring, and professional. You have a wonderful staff. We always felt we were around people who cared and knew how important this was for us. We are very happy seeing our little miracle grow and excited to finally hold her in February. We will always remember and be grateful for what you do.
Review №4
2022-07-02Very professional and very nice to each of the nurses in there. i felt supportive and relax in the clinic. hopefully i would have good news end in New hope fertility. i always ask question in the session of monitoring and the technician are always willing to tell me and talk to me. thanks all the wonderful staff
Review №5
2022-08-02I have had failed IVFs in other clinics and I truly regret that I hadnt come to New Hope sooner. I dont understand why there are negative reviews because the service that I have received from New Hope is absolutely wonderful. Their staff is so responsive and there is also timely response if I ever have any questions. I noticed that there are complaints about never receiving replies in the message centre. The trick is NOT to send your email in the message centre. If you send your email directly from your email box, you will receive an message back very quickly from the nurse team (their reply is always in the message centre btw). Today I talked to Dr. Zhang after my monitor and he immediately adjusted my protocol and the new instruction came in within 2 hours of my visit. I truly hope that I would graduate from New Hope this time!
Review №6
2022-06-20If I could give zero starts I would. They will rob you blind. No one explains anything to you and they charge you for things after the fact instead of explaining cost upfront. I got charge $95 to ask a question over the phone. When they suggested I set u the call and never told me I’d be charged. Ghetto, unprofessional staff, all they care about is senseless monitoring to charge you. Pick any other clinic. If anyone claims they had a good experience it’s because they got pregnant and that is clouding their judgement. Worse mistake I ever made.
Review №7
2022-07-29Thus far my experience with NHFC has been terrible...my initial consult and planning was great! I felt sure amd confident in them! Since starting my IVF cycle with them, these are my experiences:1. Billing: Im self pay: they email me a list of billing fees and expect me to figure out, on my own, how much 1 ivf cycle will cost2. Communication: at first it was great, now midway through a cycle that is clearly not getting optimal results, I cant get a real person on the phone! Im constantly told well have a nurse call you back...never happens!3.I understand that Im participating in a new type of low dose remote, at-home ivf process, however no baseline sonos or labs were done...when I call and say I have my monthly and get told we dont have anyone to talk to you right now just go for your sono/labs tomorrow (which is now today) I call to get results and get told someone will call you back NEVER HAPPENED! I got an email to continue one med and someone will be in touch tomorrow...I have questions !!Summary: I would not recommend! This is my 4th cycle at a second clinic ,that I left for the same reasons I left the first one I went to...there is no communication!! This place is toying with my mind, my heart, and my body...Im going to give them the benefit of the doubt and just assume they had been really busy the last couple of days stay tuned i will be further reviewing for the next few days!
Review №8
2022-07-18The doctor we had was wonderful but that’s the only positive I have. The staff is uninformed and awful. We had a plan with our doctor for 3months and no one followed up with us ever, I was constantly chasing answers. I had to refuse unnecessary testing several times from the nurses that the dr told us we did not have to do/were cost effective. I had my tubes scanned to see if they were clear, which they were, but was told by another dr that ran the test my uterus was heart shaped and I’d need further testing(more money). I sent the scans to my endo dr who I trust ver much who said there was absolutely nothing wrong. PLEASE do yourself a favor and avoid this dishonest money pit.Update: As you can see they’ve replied below. My username is my name and they could have reached out directly upon seeing my review but instead decided on a performative public reply asking me to reach out to them. No thank you.
Review №9
2022-07-14An awesome experience, especially since my wife and I had been to other locations/doctors. Everyone one was courteous and professional, they answered any questions or concerns we had, and even spoke with their billing department on the 1st day. Looking forward to working with them again
Review №10
2022-03-22TERRIBLE CUSTOMER SERVICE. WASTE OF TIME.Applied to be a donor . They got back to me months later by text (not email) which was ok in the beginning but later on felt unprofessional. First, they asked me for more photos of me which I sent to the email they provided and never heard back from them. Two months later they ask again for more photos. I tell them that I had already sent them and asked if they need more . They say they found them and that now I’m good for a medical screening . They provide a date and time and ask if that works for me. I ask if there is any other appointment available and they never responded, so I reckon that was the only appointment available.A day before the appointment I try to confirm and they never answered, so I was not sure if I still had to go, so I call, I explain the situation and I say that their texts and lack of responses feel unprofessional and the customer service representative says that she’ll transfer me to the correct department. I guess she didn’t cause the call ended like a minute after and nobody even answered. I call again, and the automatic message says that my wait time to the next available agent is less than one minute . And in less than one minute I get a recorded message saying that all representatives are not available for the moment and to leave my telephone number and reason for calling and they’ll get back to me (of course they won’t) .