New Lots Furniture in Brooklyn
Location on the map
Brooklyn, Kings County, New York, US
Health and safety
Related: furniture store closing
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We went in to look for a dining set and box board for a bed. The store attendant was very professional and friendly. We got what we needed and was out in no more than half hour. I would recommend this store to anyone looking for very nice furniture, and friendly and professional service.Cynthia Tucker &Delvith RetreageBrooklyn, NY
They were helpful, but you could definitely feel the upsale. Prices were in all ranges and the quality was very different from piece to piece. Most things are not actually in the store they order from a catalogue thats similar to whats on their website. I will say that is you need to get something on credit, they seem very willing to help you get it.
I came here last week and the service was incredible. Moishe worked with me to find the perfect bed and box spring set for my room. He also gave me some insight on other pieces of furniture that I was inquiring about for my apartment. I highly recommend coming here to shop. They will really help you out and answer all of your questions.
If I could give no stars believe me I would! Me and My family are moving into a new home we were excited to pick out our bedroom set and furniture. As soon as we walk in and say hello good afternoon they all look at us as if were bothering them because they are all on their phones. After 15 minutes of walking around the store we ask if anyone works here. The lady rolled her eyes and had an attitude. We finally find a bedroom set she looks in the computer and they have nothing in stock! What are they open for if they have no furniture and no customer service skills. Please save your time never come to this place
Ordered a couch from them 2 wks ago, thought there would be COVID delays with shipping like everywhere else but it came much quicker than I thought. Came with one leg broken & another scratched a bit, contacted the store and they sent someone to fix both right away, great service!
I had an incredibly pleasant and easy experience shopping at New Lots during my nightmare of a move...I ordered a sofa from New Lots last year, and it wouldnt fit in my apartment, so the owner was kind enough to send his guys to take it apart and rebuild it in my apartment. Fast forward.a year later, I had to move again but couldnt get the sofa out. I emailed them thinking it was a long shot, but immediately the owner called me back, reassured me that it wouldnt be a problem, remembered the sale, and immediately set up a time for his guys to come take it apart, move it out of my old apartment, and rebuild it in my new apartment. Honestly, the service here is unbeatable, and besides that the selection offers a wide range of products...its truly a pleasure being a client of theirs!
I was looking to get a new sectional and I was told by my friend to go to new lots furniture.The minute I walked in the store I felt a good vibes and I knew I was in the rite store.The store is just beautiful very clean and organized the salesman that helped me was very nice and he knew about the furniture he helped me to choose the rite size sectional for my living room size. I asked about the no credit check he explained to me and in 5 minutes he got me approved for $4700 with low weekly payments and they gave me 100 days to pay it off same as cash.I highly recommending New Lots Furniture i sure you be happy as I’m.Thank you new lots furniture the sectional looks beautiful in my living room.
This furniture firm is the best that ever existed. Unlike other places that requires you to have credit, over here your credit could be zero you will STILL be approved. But dont take my word for it stop by New Lots and see for yourself!! The customer service is great as well.
I was so happy to come here! The store is VERY clean and the salespeople were so professional. They managed to help me pick a furniture that will fit through my EXTREMELY narrow door. Efficient, speedy delivery time and fair pricing. They have lay away and payment plans.
My boyfriend told me about new lots furniture.I just left the store and I got to say that I’m amazed to see a beautiful store like this in East new your.The store is just beautiful they have very good pricesVery nice people working in the store and they got me approve for the store credit in just 5 minutes.Thank you new lots furniture
Thought to give this place another chance after my first experience was horrible but boy was I wrong i called at 10:18am and the women who answered the phone was very unprofessional and rude and didn’t even answer the question about the product i was calling about she even hanged up the phone on me called back and asked to speak with management she said they wont be in until tomorrow and hanged up once again. DONT SPEND YOUR MONEY HERE ITS OTHER PLACES WITH GREAT SERVICE AND BETTER PRICING
Very good service and their activities really fantastic. Customer service is great! Found the coffee table at another store online for cheaper and Max, the owner or New Lots Furniture matched the price and did free delivery. He even came and assembled it himself! I was bummed the first time I visited the store because I drove an hour and the store was closed mid day and there was no sign posted. Although, Im sure this does not usually happen. I was also a bit disappointed that after assembly was completed, there was a small dent in the top of the coffee table. BUT, the owner ordered a new one and came to replace it himself, which was very nice! Would shop here again and would recommend it to friends!
First time buying from new lots furniture let me tell you if you looking for quality furniture and good price this is the store to go to.Got my bedroom set and my wife loving it.Shot out to new lots furnitureQuality : very goodCustomer service : excellent the only store I been to that give you free coffee and cold water.Thank you for making my wife happy
Very over priced..They had some nice furniture but very costly..Not pleased! Go to Ashley furniture some place else if you can.This place is for people who have no to low credit and the interest rate is beyond, beyond..So sad! I want 3 picture they wanted $150.00 .I brought the same pictures from the Ashley website for $83.00.Its a No for me!
If you looking to buy furniture i highly recommend that you go to new lots furniture specially if your credit is bad.my friend recommended me to go to new lots furniture they are very professional and very friendly and must of all they got me approved .got my delivery today although it toke 1 week im very happy and satisfy and my furniture is beautiful.THANK YOU NEW LOTS FURNITURE
After having a horrible experience at another furniture company I came to New Lots based on reviews. I’m so happy I decided to come here because I had a seamless purchase with Vivian she was very knowledgeable and pleasant. Vivian knew excatly what I wanted and needed. Now Just waiting on my furniture delivery!Thanks Vivian!!
By far the best furniture store in NYC. The customer service is second to none. The owners are very accommodating and offer amazing deals. Love my new Ashley bedroom set!I highly recommend shopping at New Lots to anyone looking for quality furniture and first-class customer service.
Loving New Lots Furniture! We purchased a few pieces of furniture for our new apartment and absolutely love their quality and modern look. The salesman was so accommodating and attentive throughout the whole process. Will definitely go back as we need to add more pieces to our home.
Vivian is the best sale person at New Lots Furniture.. Im a repeat customer. Every piece of furniture in my house came from New Lots Furniture. I even bought my grandmother a bedroom set from there. Theyre the most affordable option for the pieces Ive selected. Prices have always beaten the competition. Deliveries arrive on time always. Vivian is not pushy and she patient. And always ready to answer any of questions. My experience there is so wonderful with Vivian I would never shop at another furniture store....
First time I moved to the states came to the same store with my mom to buy our furniture and it was a good experience. Now 11 years later I come back to the same store and I get such great help from Viviana that, she has been so patient with me and has explain to me everything that makes it simple to understand. Thank you Vivi for looking out for me and my pocket lol... I appreciate your time and effort in trying to make my new home as comfy as possible. Thank you guys!!!
I went to new lots furniture and my experience their was very professional the staffs their was very helpful and friendly. I ordered my furniture and in a few days timeframe it was delivered and I was pleased with it, no complaints. I would recommend my friends and anyone whose interested in furniture to go there. Thank you New Lots furniture, I will definitely be back.
Great choices. Showrooms specials. Comfortable payments. They also offer a finance program, for 6 ‘months. You get to choose the furniture you really like, place a down payment on your purchase and Voîla. Make your home look like a your dream castle. Its what my husband and I did. The girla have their bedroom set. We have out own and living room set as well. We are so satisfied with the quality of their furniture, we would be coming here for years to come.
This place is the worst they false advertise , they told me my sofa would be one price and i ended up paying 2 times what i had agreed on . they force you into getting something and not tell you EVERYTHING you need to know . please do not waste your time or money , sofa arm rest broke 2 months after purchase
I have gone into the store and asked for assistance. No one responded to me and I was going to purchase furniture. Many people dont know who walks in there store. Im a business owner and it was shocking on how I was treated. No customer needs to announce who they are. Its called customer Courtesy. Thank you
Dont like bunch of lies robbing people that dont have how could you take from someone whom is shopping with a voucher .if you have a customer coming to you with a voucher n or a check from the state from an organization that should cover all dont try to add on for more money like cod for delivery and or to fit furniture in to door or elevator knowing that they are in need Happy Holidays to you to cause I didnt get mines till after mines n wounding if Ill get it now on Christmas Good luck people out there with these guys.😣
Called to ask some questions regarding the application process and was greeted by a rude woman. She was rude throughout the phone call, was considering ordering from them but decided no to. DO NOT DO Business WITH THEM! If this is the intial customer contact how would they treat customers after placing an order- Go to IKEA better service.
I bought 2 bedroom sets one for my sons room and one for my daughters room. I bought the furniture in February 2015 and just 5 months later my sons top bunk fell down on my daughters head. My daughters bed frame is broken as well. I called the store but the manager had just left, I was told that he will call me on Sunday and would want to see the damage. Today is Friday so I will patiently wait for his call if not by Monday morning I will be in the store to see what can be done.Will update my review once I speak with the manager.
During delivery...the delivery guy was rude...the Left my furniture in the hallway..the lady that called me was rude inpatient..and generally useful..thank God I had someone to help me get my furniture in my apartment..overall...a bad experience & wont be purchasing anything else
Walked in, not acknowledged. No sign about wearing mask, not one person there wearing mask. Left like I wasnt even there. Furniture garish and overpriced. If you need cheap sh** thats overpriced because your economic situation isnt the best, then this is the place for you.
Called to ask a question about a product I seen online on they website the women who answer the phone was very rude and unprofessional she ended the call before I can even ask to speak with a manger not going bother to even call back or purchase anything from there just by the customer service I knew this is a bad place to do business with
Customer service None-NegativE -1000%I walked into this furniture store to purchase a bedroom set .When i entered i got no greeting, no i be with you in a minute nothing!! !..i was in the store in a specific section for about 15min alone as i walked out i said thanks for no help & left in disgust .I WILL NEVER RETURN.
STAY AWAY FROM THIS PLACE THEY LIED THERES A LADY WITH GLASSES THAT WORKS THERE SHE HAS NO CLUE WHAT SHE IS DOING I WENT THE FIRST TIME THE GUY RAN MY CREDIT AND SAID TO COME IN ONE MONTH I CAME BACK IN A MONTH GOT THAT LADY THAT LOOKS CLUELESS SHE SAID WHY YOU CAME IN ONE MONTH ITS 3 MONTHS I TOLD HER IM ONLY FOLLOWING WHAT THE GUY TOLD ME SHE WOULDNT GIVE ME BACK THE PAPER WERE I WROTE MY SOCIAL SECURITY NUMBER BACK SHE WAS VERY RUDE IF U CANT WORK WITH PEOPLE THIS ISNT THE JOB FOR U
This store is selling garbage in our neighborhood and getting away with it the wood is not good its press wood, the so call leather set is not leather telling customers stuff thats not true pleather furniture. I will report them to consumers affairs for false advertising this garbage. Boycott boycott
I have read many comments about this place all I WILL SAY IS THAT MY EXPERIENCE WAS GREAT. I changed my mind like 3xs about my selection and each and every time they were PATIENCE, UNDERSTANDING AND NO PRESSURE. TRINI THE SALES LADY WAS PHENOMENAL SHE ALLOWED ME TO TAKE MY TIME TO CONSIDER THE SPACE I HAVE in my apartment. The other guy was also great too (dont remember his but I do remember how cute he was lol... GREAT FURNITURE. GREAT QUALITY, GREAT LOCATION. AND YES I LOVE ASHLEY FURNITURE. Would recommend this place to friends and family.
ALL I CAN SAY... SMH AT THE OWNER. HES PRETENTIOUS AND HIS LITTLE DAUGHTER UNFRIENDLY TO CUSTOMER, THE JEW WITH THE WHITE SHIRT IS VERY CREEPY, DOESNT SAY MUCH. HE STARE AT YOU LIKE HE NEVER SAW A BLACK MAN BEFORE. ITS A BLACK COMMUNITY. YOU HAVE TO BE REAL AND NOT PHONY. ANYWAY I TOOK MY BUSINESS ELSE WHERE AND GOT A BETTER DEAL WITH MY SNAP ACCOUNT. I WILL NEVER RECOMMEND THIS RACIST PHONY JEWISH SCAM STORE.
DO NOT GO HERE! BEWARE EVEN THOUGH THEY SAID ITS NO CREDIT CHECK THEY CHECK YOUR CREDIT! THEY LIED!! I CALLED TWO WEEKS IN ADVANCE TO BE SURE THAT A HARD INQUIRY WASNT GOING TO GO ON MY CREDIT REPORT, THEY ASSURED IT WILL NOT. THEY LIED!!! 52 POINTS DOWN. DO NOT LISTEN TO THEM WHEN THEY SAY THEY DONT CHECK YOUR CREDIT. FALSE ADVERTISING! HORRIBLE
Total reviews rating 4.2
199 Reviews for New Lots Furniture 2023:
Beautiful and very clean store the salesman was very nice and professional.Good quality and very good price.Need furniture go to new lots furniture ask for moshe
Great costumer service by moshi. He helped us to get the perfect set for living and dinning room. Easy credit application and they are open on Sundays which is my best week of the day to take care of this matter.
I have had the best experience at New lots Furniture. It was fast and easy and Anything I asked for with the look I am trying to accomplish they were on top of it. My home is beautiful! I’m beyond satisfied! Thank you so much 🤎🤎🤎🤎
Recently made a purchase here and I must say that the furniture has amazing quality yet affordable depending on what you are getting. Theres all sorts of decor and accessories enough to furnish a fancy mansion or even a simple modern home. The staff was so helpful and patient! Will definitely be making future purchases!
Nice place to shop. They dont hover over you they let you look without interruption. Furniture sells itself kinda motto. Theyll answer any question you have. Good place good prices. Havent bought anything yet from them but i probably will.
Thats my 6 time buying furniture from New lots furniture.This store is beautiful and very good people.Thank you
They are so amazing!!!!! My second time coming to them for my children’s furniture. Process was easy and seamless. Will definitely come back!!!
Got approved for credit in 5 minutes got a new sectional getting the delivery on FridayThe best service I ever got from a furniture store.Thank you
Great customer service good price and fast deliveryGot approved for store credit getting my new bedroom set and mattresses delivered on MondayThank you New Lots Furniture
Courteous, knowledgeable and friendly staff. Good quality affordable furniture and wide selection- we bought bedroom , living and dining room set for mother in law- she loves it. Delivery was fast and professional. Hats off to NLF once again rising to the occasion and making us happy 😊.