New Number One Restaurant in Rochester
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Rochester, Monroe County, New York, US
Site: http://www.newnumberoneny.com/
- Monday:Closed
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:10:30AM–11PM
- Saturday:10:30AM–11PM
- Sunday:1–10:30PM
Second worst place Ive eaten, it said pork fried rice, what it should say is plain fried rice, the egg roll is plain and the meats has so much sauce to cover the bad flavor. I wanted to give them a 2 minus but cant
Our new favorite - good food, good prices, good service. Twice I made a mistake ordering online (tech-challenged much?) and when I called, they very nicely took care of making changes. Highly recommend.
Although the food is flavorful, my only feedback is to make sure all of the shrimp is deveined. I inspect all of my shrimp before eating and have to devein them myself. I even take the shrimp out of the egg roll and devein them. Theres absolutely NOTHING pleasant about eating cooked shrimp feces....even though its cooked at high temp. Please take this into consideration.
We order a lot from this restaurant for lunches at work and therefore we always have decently sized orders. I have never had an issue with my food or delivery time. They have quick and efficient service and yummy food!
Great food, prices & customer service. Highly recommend!
The beef and wonton tasted like plastic, I don’t even know if it’s real meat. Terrible, would not recommend.
Best Teriyaki Chicken in the city! Service is fast, fresh and friendly. The veggie fried rice is outstanding. No greasy residue or puddles in the container. The General Tso’s chicken can’t be best! A+++
I absolutely love this place and have for a while. I ordered Kung Po Chicken and didn’t know they had peanuts on it and I’m highly allergic and they let me come in and take the food back and made me brand new food! They were really nice about it as well! definitely a 5 star for me.
Ive been ordering from here for a few years & never had a problem. Its always hot and good portions.
Always fast always delicious and you cant beat the prices.Bonus, the people who work there are friendly. Tip them!
New to the area and I have not had any luck finding a nice America style, Chinese food restaurant. This places fits that bill! Great food, very low prices and wonderful service! Its always good when you find your go-to Chinese place and I just got mine!
First time patronizing i will go back again. I had the shrimp lo mein it was very good.
Been ordering from this amazing place for years and its some of the best service and food in rochester!
We have been customers of New Number One for several years and have always had the best food and prompt service. We heartily recommend them.
Food was Delicious, the restaurant kleen enough to order a meal. This place is located in the Henrietta area nearest Golisano Childrens Hosp on i believe South Ave.
Fresh food I wish I would have known about them sooner because I was getting old black chicken from the other place in Mt. Hope Plaza. This is my new favorite they are nice and friendly I have ordered here 4 times within a week Im hooked lol!
Come on New Number One. Our office has been ordering take out for years. Always great food. Today we ordered a large take out for our office of more than 40 people and the food was horrible!! Most of us ended up barely eating our lunch and threw out most of it. Will not be a returning customer.
We got two lunch specials. Both were very good, tasty, spicy as intended. Generous servings. Waited about 8-10 minutes. Good value for money. We will go there again soon.
Always a great meal from New Number One Restaurant. Food is hot and delicious and delivered on time. Love their Chicken Chow Fun. Highly recommend!
Food is always hot,fresh and tasty. Delivery is fast, drivers and employees very friendly. Our favorite go to for Chinese
We love New Number One! Their portions are perfect and their food is delicious. We have always had good meals at New Number One.
Never tried food here I called to see if they needed delivery drivers they said no.
Best Chinese in miles. Ive traveled 30+ mins before just to get it. Recomend general tso, beef on a stick, or boneless spare rib.
I consider the food from this shop to be the best of the present exiting Chinese restaurants. It is fresh and well seasoned. The rice dishes contain a soft, small rice, not crunchy or watery. There are two booths inside. The staff is very pleasant.
Amazing place! Great prices for a ton of food. The lunch menu is an absolute steal! Highly recommend, from someone that has been eating a lot more Chinese food recently thanks to Covid.
Love the food here always pleased my main dish is shrimp with broccoli with white rice and the workers are always pleasant great customer service and fast
First time customer and I thought the food was very tasty! Also, you cant beat the prices. Quick, inexpensive, and large portions.
Ive been ordering here for a while. At work we often times place large orders. However, I will never order here again. Today the person who cashed me out and the delivery driver were smoking in the back of the restaurant as I was out front eating my lunch. I use the term back loosely they were about 10 feet from the dining room. The smell permeated the building, and when I confronted them the worker told me it is what it is, man. No accountability, no apology - nothing. Not only was there smoking going on in the restaurant, but they were smoking right next to open uncooked food. So if you like that sort of thing - go for it. If you find it repulsive that there is cigarette smoke by your food then dont eat here.
Ive eaten from many different Chinese restaurants in Rochester, but this one definitely has the best food. Their customer service is horrible, but whatever... its takeout. They deliver pretty fast as well. If you want good food and fast delivery, order from New Number One... if youre not easily offended by rudeness over the phone.
Weve ordered many times. Food is always good, especially the Singapore Mei Fun.
Great customer service and the food is the best!!! My favorite Chinese spot
...so far the best Chinese takeout Ive had in Rochester. I think if a Chinese restaurant can make Wonton soup well (because I think its simple) then the other dishes must have the same quality. And here the food is done proper.
Honestly being Asian American I do not tend to like Chinese American food but this is by far best Ive had in the city. I wouldnt say I like the crab rangoon here much too sweet and whipped texture but I have fell in love with almost everything else Ive tried. Food always seems fresh not soggy, old, or dry. I will continue to use this restuarant as my go to Chinese food place until a major mess up occurs.
The portion sizes are huge (I payed 9.99 for a sesame chicken for one person). Also, this is literally the greatest sesame chicken Ive ever had. I eat Chinese all the time, and there is nothing better than this right here. Its so good that I had to go online to review it, because its that freaking good.
PLEASE DONT ORDER FROM HERE, especially if you’re paying over the phone with a card. I had been a patron for them for years but recently I noticed the staff is different and the food wasn’t as good. To top it all off, one of their employees stole my card information and made multiple purchases!!!
Just moved here from California a few months ago and this is some of the best Chinese food we have ever had! Definitely going to be regular customers while we are here.
I usually order from this place at least twice a month. Whenever I order the person who takes the orders gives different prices every time. One time $16.01, second $17.01, and recently, $17.66. It doesnt make sense... inflation? I dont make much money so I cant afford these price changes every time. Also they say on their website, they say there is free delivery, but they always charge $2.00. I called them and they said we charge $2.00 on every order, and I only live 0.7 miles away from them.
Small place,lil run down and when I was there, not very clean. Food was average with average prices. Had delivery 3 times and went the last time to pickup my food and well, I will not order from there again. Delivery boy was cooking my food until hes screwed up. Anyway General Tso chicken turned into General Too Over Cooked and no where near taste wise to actual flavor of GenTso. Would say more but I really dont want to spend another minute on or in the place. SORRY, not trying to be mean, just honest.
In my opinion, best chinese food in Rochester. People keep complaining it takes an hour to deliver, I have no idea since I always pick up and its always ready in ~20 minutes. Everyone at the register and answering the phone speaks English very well.I always to their online ordering because I can see the entire menu, find any specials, be clear with what I want, and you get a 10% discount. That makes this not only the best food but also the most economical.
I always have great friendly service here, the food is always hot and fresh and everyone working the front counter is friendly. My favorite menu item is the crab rangoons! I love that they are huge and always delicious.
The food was fast n hot and the condiments were set out so u didnt have to ask for extra sauce or napkins and the side that comes with it which is usually just an eggroll had alot of options such as beef on a stick chicken teriyaki ect. I love this place definitely going here again!!
Great food, fast service, friendly. Can’t ask for more than that! Keep up the great work!
I order here regularly and never had a problem unlike some others who say the customer service is bad. There are only 2 tables in this small restaurant, so if your trying to bring your family this might not be good for you, there also is no public bathroom use. This place is located at a fork in the road north of Westfall Rd and E Henrietta.
A Family Affair. Always pleasant and great customer service!
Great 👍 spot for good food.
Love this place! Definitely spend way too much of my limited money on this place its so good lol. Though I really miss when there was only a $15 minimum 😅
Good portions, tasty food, reasonable prices. if you have a craving for american chinese food, thisll do just fine.
One of the best chinnese spots in rochester to me
Fresh Food, Fast friendly delivery and overall service. Excellent location.
Always great food and experience 👌
Best Chinese food in Rochester! Real chicken, no gamey kitty taste. Always comes within the promised time. Ive ordered 5 plus times in last two weeks.
I gift delivery, they were very fast the food was piping hot and super delicious. I recommend this place to everyone. Amazing!!
Amazing food!. Always super fresh and hot. If you havent tried the shrimp toast, you better!!!
The Asian lady at the counter was nice. The fanny pack guy smelled homeless, smoked cigs in the back of the restaurant, and had bad jokes. Gave em a few shots but Ive moved on to a non-smoking restaurant now.
It was the hardest fried chicken I ever had. It showed me not to get my food delivered again. 40 bucks gone to waste. Grandkids wouldn’t even touch it
Ordered takeout. The food was mediocre. Combo was a lot of rice and a little bit of chicken. Delivered the wrong soda and would not correct it for me. There are plenty of other mediocre places with better customer service
First time ever going here and bought an egg roll. Was definitely cooked with bad oil because I spent 3 days straight on the toilet!
A fav spot for Chinese food. Service is prompt even when they are busy. I look forward to a return visit. It has a cool atmosphere.
I had the chicken today.. it had a little smokey taste to it. I wonder if they were smoking heaters in there.. Either way, it is what it is and I am going back!!
Easy to Order online. Food is great and the menu has good options.
Love this place. Absolutely The best chiense since ive been in rochester they never fail to amaze me. Food is fresh and always hot.
From eating at a lot of different restaurants around Rochester this by far is THE BEST Chinese food in the county...theyre a young new addition to Rochester they still ironing out kinks but me and my friends have ordered 5 times all with in an hour and being a chef their cooks are spot on money with they way they cook their food good job folks keep up the good food
They messed up my friends order which happens I understand. But when they called to have it fixed the manager yelled at them and hung up. Its a no from me!
Horrible service they messed up my order then when I called to advise them of the error I was yelled at by the “manager” and then hung up on... don’t order from them they never get it right
Everything tasted fine. The lunch special ended up being 70% rice with a side of sesame chicken.
Hands down best Chinese food in Rochester. This place has the most authentic NYC style food.
I didnt have any problems with the staff, but I did feel sick an hour after ordering out
I work up the street from New Number One and was told my order would be ready in 20 minutes. I got there to pick it up ten minutes early and my order was done and hot.
Ordered online, IT HAS BEEN TWO GOD DAMN HOURS AND NOTHING. This is not the first time but certainly a new record! Last time it took 70 minutes. It is not worth the wait.
Took my money and never delivered my food place is a joke
I tried ordering online an hour before they closed. I did not get my food, however I was not charged at least. Dont try to order online I guess.
Ordered Shrimp Lo Mein and it was great
They never delivered my food, called after waiting an hour and the restaurant was closed, no one even bothered to call and say hey were not coming with your food.
Ordered through Grubhub. Tge food was hot and delicious.
Good food and OK time to wait. Best cheap Chinese in the SW side.
Good food, large portions
Accurate efficient friendly going to assist with suggestions havent had experience with their delivery due to being out of area
Did not receive everything I ordered,lady on phone was very rude. Might not order again.
Slowest place ever customer service is the worst.my food never came. Mad as hell right now.
Cheap but the greatest Chinese food Ive ever had
Cheap for its proportions, food is always great and delivery is always about 40 min or so.
Expensive but I liked the wings and fries
Everything is always good here and its always ready when I get there.
Fast, friendly service, delivery available, large menu with many combo options
TERRIBLE CUSTOMER SERVICE, I WILL NEVER ORDER FROM HERE AGAIN. GUY TAKING MY ORDER WAS VERY RUDE ON THE PHONE AND INSULTING.
Be careful man will do slight of hand with your money and cheat you dont order here
Yes good price good food love the dumplings
Best American Chinese food Ive ever had
Best takeout and egg drop soup in the area.
Really good food and good prices!
Probably my favorite Chinese place in the city!
Very nice people good food. :)
GROSS, DISGUSTING, AND OVERPRICED!! YOUNG WOMAN TAKING ORDERS NOT TRUSTWORTHY!!!
Good food at a good price and fast service.
Small place with inexpensive Chinese food.
Lunch portions: I get thats what they have to do to compete. Bring a friend.
Omg was this so very good!!! Snow pees snap..fresh to death!!
Food is good not oricy
Go to for takeout. Always consistent quality for cheap.
Good is great and taste very good.
Good food
Very rude when I called to place an order
Excellent orange chicken. Hit the spot!
Affordable and consistently good.
Tastes like booty in my mouth
The food is always good
Excellent food!
The food was good.
I like the lunch specials
Sesame chicken was overcooked
The food quality is suck
It was Cool easy to locate
Super fast food
Food was awful and starchy
Good fresh food.
Good food.
Good tasty food
Wonderful Food!!!
Food was ok
Great food
They are ok
Great store
Great service
Very friendly
Excellent food
Just what you expect.
Delicious!
Friendly staff
This is the best place to eat Chinese food I recommend it 100% and the best thing is that they deliver very fast with and excellent service, it is the best restaurant I have ever known and the food is too rich.
Lo Mein and mei fun is good
Mmmmh
Total reviews rating 4
141 Reviews for New Number One Restaurant 2023:
Review №1
2022-03-17I ordered General T. Chicken & pork fried rice. I come from down state NY, closer to the city and let me tell you! Me and my friend just ordered from them and the portions are nice and big. I will say its a little more expensive(why i gave 4 stars) than the chino spots in the city, but you def get what you pay for. ❤Update- and its GOOD!
Review №2
2022-05-03Very healthy food, no grease, very fast atention,and thepeople have so nice energy!!
Review №3
2022-04-13New Number One is the best Chinese restaurant in Rochester, hands down. Their food is delicious. Recommend ordering delivery, the food always arrives very quickly, and always piping hot. They operate like a well-oiled machine
Review №4
2022-04-21This place is amazing! Love the quick online service, quick to pick up and always delicious and good portions. I completely recommend as its one of these family own Chinese restaurant in Rochester!
Review №5
2019-02-17Its one of the better Chinese food places in Rochester. Ive ordered from here about 4 times and never had any problems. The fried chicken is REALLY GOOD!!!!! Ill order more next time for sure. The hot and sour soup was great also. The lo mein was okay....
Review №6
2022-01-23Normally I shy away from joints with generic names like Number One or King Win. New Number One though has simply amazing food! When you order online and leave custom requests like extra spicy or no extra vegetables, thats EXACTLY what you get!!Great taste, great service- cant be beat!
Review №7
2022-02-12Had good ratings so I figured I would give it a try, and of course I ordered my food to get a call saying that they can’t deliver because they don’t have a driver. Well then maybe figure that out and make it a non option on your website or something. Because this was just such a huge inconvenience and a complete waste of my time. I will never order through beyond menu again or from this restaurant.
Review №8
2022-03-04I am one of the many nurses at Strong Hospital. We order from new number one multiple times a month. We absolutely love the food, and in the rare case that something is missing or made wrong they rectify it immediately.
Review №9
2022-07-20Best Chinese food Ive had locally! Amazingly friendly staff and very reasonable prices.
Review №10
2022-06-25The food was good, the dinner serving was a nice amount and I didnt have to wait long.