Identifies as Latino-owned
Yes
New Superior Tub Refinish Corporation in Astoria
Categories
Location on the map
Astoria, Queens County, New York, US
From the business
Identifies as women-owned
Yes
Service options
Online estimates
Yes
On-site services
Yes
Health and safety
Appointment required
Yes
Mask required
Yes
Temperature check required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Offerings
Repair services
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Payments
Cheques
Yes
Phone: +1 718-267-7233
Site: http://www.newsuperiortub.com/
Site: http://www.newsuperiortub.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:9AM–1PM
- Sunday:Closed
Comments (43)
I had my tub re-glazed by New Superior Tub and they did a terrific job. The customer service is excellent. There was a small (quarter-sized) area on the outside lower portion of the tub that was missed in the glazing process. When I noticed it, I called and they sent a repair person the following week to touch-up the area. They are very responsive, they have e-mail and they have a human answering the phone so you always get a response. I highly recommend this company. The cost was very reasonable.
I had my bath tub refinished on January 17th 2020. It started to chip on the back end of the tub. I provided pictures to him. I called the owner and was told that I am not under warranty because the last time he was at my location was back in 2017. I presented pictures of the bath tub and a copy of the receipt that shows the date of service and the amount I paid.. He then told me he would refinish my bathtub again for $225. I would think twice about using this company, it might look pretty the first week, but don`t expect a warranty that he will honor.How many people don`t right reviews: Seems like this is not the first time, read through the reviews:Dimitris Robokos:the guy who came did a good job. A couple weeks later I noticed that he missed a couple of tiny spots. When I called them to address the issue they asked for more money! Very dissatisfied with the way they support their service. Their warranty is only good for a day or two. After that you need to spend more money to get them to your house. If you hire them make sure you check everything before the guy leaves your place.Melanie Marcial:To be fair they were very nice and reasonably priced. BUUUUT....my initial appointment had to be rescheduled as the technician was sick. They rescheduled me for later the same week. I found out the day of the rescheduled appointment that they cancelled the appointment b/c I didnt confirm the day before!!! I was LIVID since it was a confirmed reschedule from the same week. It has been a great inconvenience since I had already emptied out my bathroom and arranged petsitting. I decided not to do business with them.For people who are going to use this service. Please read their response and notice they are going to find any excuse not to honor their warranty. Just like the other customer, they are requesting more money to fix their mistakes. I would highly recommend you go and use another service.
I just wanted to say THANK YOU FOR repairing our tub and sink. The woman did a FABULOUS JOB and we are so grateful for her expertise and wonderful work. Made it look new again.HAPPY CUSTOMER!
Highly recommend, I’ve used these guys in the past beefier and they never let me down. 4 years later my first Tub is still in top shape and the quality of work hasn’t changed
I have been using this family business for years and when they asked me for a review i had to share the good word. Good people, honest durable work. Thank you New Superior.
Again, this company is EXTREMELY UNPROFESSIONAL. There are numerous customer complaints which valadates the level of incompetency I received from this company. Their painter is required to turn off the shower/tub water valve whether or not he has a background in plumbing. Its simple, he mistakenly turned off the toilet valve instead of the shower valve which resulted in damage to the freshly glazed tub. Upon noticing the damage, I immediately contacted the secretary via telephone. She disclosed that the repair would be covered under warranty...she also sent an email reiterating our phone conversation. A week later while attempting to schedule an appointment to repair the damages, she told me it was no longer covered under warranty, and in order for them to proceed I had to pay them over $800. THIS COMPANY IS NOT WORTH THE HASSEL OR THE MONEY. There are so many small businesses across the tri-state, do yourself a favor and choose wisely. Feel free to read through all of the google reviews from previous customers to confirm the accuracy of my google review.
Its a great tub company. they paint my tub, I love it. no complaints. very deep, modern and easy to clean. I would recommend it to others. they do a great job, they were friendly and very patient while explaining everything.
Had my second sink refinished with them and it looks great. They usually give a 2 year warranty on tubs and not on sinks, but so far, 5 years later, the first sink is still holding up.Thank you to the mechanic who came out.
They remodeled both bathrooms in my house. They were very professional and did a wonderful job on my new walls. Already recommended to my neighbors. Thank you!
I’ve used this company for over 10 years, but the staffing has changed. Not reliable, worker was over 1 hour late. Supervisor was nasty and canceled my booking because I told the supervisor the worker needs to arrive earlier if parking is a problem.
The guy who came did a good job. A couple weeks later I noticed that he missed a couple of tiny spots. When I called them to address the issue they asked for more money! Very dissatisfied with the way they support their service. Their warranty is only good for a day or two. After that you need to spend more money to get them to your house. If you hire them make sure you check everything before the guy leaves your place.
Extremely professional outfit. They did a great job on my tub! And when they made a mistake (unplugging my small freezer and spoiling the food), they reimbursed me quickly for the loss. For both reasons, I give New Superior Tub Refinish Corporation a 100 percent endorsement!!!!
Excellent job with my bath, I have been fascinated with how quickly and efficiently this company are. From one day to another my bathtub was painted and ready for use! Strongly advise this company for their good work and good relationship with the client.
To be fair they were very nice and reasonably priced. BUUUUT....my initial appointment had to be rescheduled as the technician was sick. They rescheduled me for later the same week. I found out the day of the rescheduled appointment that they cancelled the appointment b/c I didnt confirm the day before!!! I was LIVID since it was a confirmed reschedule from the same week. It has been a great inconvenience since I had already emptied out my bathroom and arranged petsitting. I decided not to do business with them.
Excellent job all around! We are a management company and use them for all of our tub and tile reglazing needs!
Mechanic Carlos B. was professional and did a great job finishing my tub. He was quick, the process was about 2 hours. I would definitely recommend them.
Very satisfied with the service and super happy with the final results. My bathtub looks better than new! Seemingly a small, quick change but gave my bathroom a completely updated and fresh look.Thank you!
I was hesitant on getting my tub painted but superior tub made it very easy and convenient. The next day it looked like I had a brand new tub. Highly recommend this company.
Did a good job, although they came back for a second coat after bubbles had formed after the first spraying. Said he gave 2 primer & 3 finish all in all. Punctual, clean and efficient.
I called them to change the color of my bath tub. Creamy white like I ordered and very well painted. They were also very polite and professional. I recommend this company.
Inquiring only about my tub, I had sent them a photo of my bathroom and they had informed me that the tile walls could also be reglazed. I took their word for it and now 4 years later I can still see the shine on my new walls. Ps, they can fix the drains if oxidated. 👌🏼
They did such a great job back in 2003 that I searched my files to locate them again. Luckily I found the paperwork and I am calling them again to reglaze my tub in 2020.
DO NOT USE THIS COMPANY! THEY WILL NOT HONOR THE WARRANTY. MY TUB WAS REGLAZED ONLY ABOUT A YEAR AND STARTED TO SHOW SPOT DISCOLORATION. THEY ALSO DO NOT COME ON SCHEDULE APPOINTMENT TIMES VERY LATE.
Highly recommend this Company. They were very professional and the job was fantastic.
These guys are amazing the did the whole tub in just a couple hours. Also they use green products which help our environment. quick, clean, satisfactory. Thanks
Blown away by their professionalism and how easy and quick they are to reach. Their job was so well done and everyone is so polite and friendly. Highly recommend this company!!!!!!!
POOR Customee service. Absolutely RUDE office. I would not use them did not explain what it all entailed.
These guys did a great job refinishing my tub. it was pretty scratched up but now it looks like new.
Great job on my tub guys.Can only recommend your business to all my friends and family, and anybody needing work on their tub!!!
I was absent but they came at prearranged time, covered everything and did an excellent job
Excellent customer detail and attention to the small details that matter to clients... Keep up the great work.
Im very pleased with the job very professional I definitely recommend .
Good company and good service 👍
Total reviews rating 4.2
43 Reviews for New Superior Tub Refinish Corporation 2023:
Review №1
2021-10-18Poor experience and would recommend you go with a more professional company. A few minor issues that leads to a bad experience.1) Cash/check only company. Not a huge deal, but definitely a negative.2) They left everything covered when complete and dont return the next day to clean up/remove the garbage. (See pictures)3) They removed the shower doors and dont put them back on. (See pictures). They refuse to send anyone back to put the doors back on because they arent trained to do that. If thats the case then why did they remove the doors in the 1st place? Communicate with your customer before you do something like that, not after?In my opinion, the job was only half done. Sub-par business with sub-par management.
Review №2
2022-06-02I had my bathtub re-glazed 6 months ago. It still looks amazing! The mechanic did a wonderful and thorough job. The person that scheduled the job was also very thorough and friendly. I would definitely use their services again.
Review №3
2022-06-02I didnt to even use them because the horrible customer service prevented me from getting that far!!!Initially their coordinator Esteban was very responsive and helpful and was even able to squeeze in my tub repair lat minute because I wanted it done before a home inspection. But after that it all fell apart. On the day of the appointment the receptionist first called and said they were running two hours behind, then two hours later the receptionist called again and said they would have to cancel because they couldnt find parking in my area. I would have to pay an additional $90 to have them park their commercial van nearby. I was frustrated by this and asked to speak to the technician, and I asked him how this could be a thing with them if they offer to service lower Manhattan and how am I to plan for the service if every time is a gamble based off parking. He then literally said it was MY FAULT for their having to cancel because I should know how difficult it is for them to park in my neighborhood, so I should have thought about this and asked for a morning appointment (!). WHAT?! Ive never even used you before, how do I know what you drive? And how is it that Ive had multiple service visits to my apartment by other trades and never had this problem?! It was a heated exchange but I was going by my supers recommendation so we ultimately calmed down and determined to reschedule the appointment for today at 9:15 am. Jump to today, at 11 am I called to ask where the technician was as it was almost two hours after our agreed-upon appointment and the receptionist said the technician was sick with COVID so they couldnt do repairs this week... I said why didnt they call me? I would have liked to have been notified. She was half-heartedly apologetic. I said ok well when can I set up a new appointment and she said she didnt know because they didnt know when they would be better so that they would call me when they could(?!) Baffled, I asked if this had anything to do with the call I had had with the tech last week and she said no and then basically told me good day and goodbye.So basically at this point I dont care how good they are - if I cant even reply on an appointment being kept and am blamed for their inability to find parking then how can they expect me to be confident in their work???
Review №4
2022-05-04Thank you SO much for the great quality work.They provide such a fast and long lasting reglaze. I highly recommend them to anyone looking for this type of work and the prices are really a great deal. Very pleased with their work.
Review №5
2022-04-07I used this company when I needed a reglaze and was happy with the result. Everything was easy and accommodating. Genuinely great service and experience and the tub looks good!
Review №6
2022-06-06I had an amazing experience . I called them last minute they came did a great job on my bathtub and now after 24 hours looks great and ready to use !
Review №7
2022-06-06I used them to have my jacuzzi painted, and couldn’t be more satisfied with the service and the professionalism. Highly recommended.
Review №8
2022-01-07I remodeled my bathroom, repaint the tile walls, refinish my bathtub, performed by the crew of New Superior Tub Refinish, and in the end It was astonish work, it is back to brand new bathroom. They were very professional, clean and relive team.
Review №9
2021-11-24My tub was in terrible condition, my walls were cracked and chipped. I called them and they reglazed my whole bathrom two years ago and still spotless and sparkling.The quality and the service was very impressive and reliable. VERY HAPPY WITH THE JOB. I Highly recommed New Superior Tub.I put a non skid on the bottom of my bathtub and Now i can take a bubbly bath without concerns!!!
Review №10
2021-07-19I was recommended by a family member and I couldn’t be happier with the result. The service was great, the guy that came in was friendly and respectful. I am really satisfied with how my bathtub turned out it looks brand new. I would definitely recommend them.