Kerbside pickup
Yes
New York & Company in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 800-961-9906
Site: http://www.nyandcompany.com/
Site: http://www.nyandcompany.com/
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:12–5PM
New York & Company in other cities:
Comments (155)
I placed an order with NY&Co 4/3 and it’s been over two weeks that my order sat there before it shipped! They sent me an email yesterday asking me to rate my purchase and the funny thing was I have not even received the order. Secondly, they asked me to rate/review an item I didn’t even order. How ridiculous is that? I still completed the review because I wanted to share my feedback but because it was negative feedback the company refused to post it. They said it didn’t meet their criteria. This will be my last order with them. DO NOT SHOP HERE!
I ordered several items online and it took about two weeks to hear from them about my order. They canceled some of the items and I received the package about a month after I confirmed my purchase. The quality was not what I have experienced with this company before and everything was made of cheap materials so I decided to return my order and ask for a refund. They charged me about $7 for sending back the package and it took another three weeks to receive the refund. I would never try it again!
Ladies, New York & Company is no longer the place that loyal shoppers once had the pleasure of spending our hard earned money. They are now owned by someone new. DO NOT SHOP with them. I placed an order on May 4 and today is May 13th, I have yet to receive any confirmation of the order even being shipped. I called customer service, and stayed on hold for over an hour, just to be told my order is being processed. They were not able to tell me when it would be shipped also said I can not cancel. Its a real shame what these new owners are doing to the New York and Company name.
Since they closed their stores and only sell on line, their service has greatly declined. They used to say Things happen fast in the city, but now an order placed on 5/22 still has not arrived on 6/6/22. Adding insult to injury, I received a request to please review my purchases. Add to that, if you want to return anything, you must wait until they actually receive the return, process it, then issue a credit to your credit card. Much too long of a process. NY & Co was my go to source, so it is especially sad.
TERRIBLE!! Don’t order anything from this company your order will take weeks to process and another 7-10 days for you to receive it after it ships. Doing priority shipping means absolutely nothing! I don’t think they pay attention to that. I ordered 8 days ago my order is still “processing “ the last time I ordered it took 3 weeks to get my order. Lesson learned I won’t order anything else from NY and Company again!
Horrible customer service. I loved their clothes and spent all my budget on clothes there. If haven’t heard you CAN NO LONGER cancel your order. I’ve been eating 4 weeks for a few summer clothes which I still do not have. I waited 17 minutes to speak to someone.
I placed an order April 25th. Tomorrow will be 2 weeks and it’s still “processing” I tried phoning customer service and wait times are over an hour. I’ve emailed twice to customer service with no response. Today I receive an email “how are you enjoying your purchase” unreal! The worst company and customer service, will never order again,
If I could give no stars I would. When I placed my order it said that it would be here within 4-6 days. We’ll I called them on day 6 and it still wasn’t shipped and they told me that it would be 7-9 days. It ended up being 18 days. I needed these clothes for vacation but they actually arrived on the day I got home from vacation. Needless to say I returned everything!
Impossible to get a hold of customer service unless you want to be on an hour hold. Their email service does not work. My order was supposed to come to Las Vegas, and instead went to Virginia and tracking says it was picked up by someone. Now I can’t get a hold of anyone. (I had previously reached out to customer service when I saw my order was going to the wrong place.. they assured me it was en route to me.. it wasn’t).
Oh boy, here we go. Unfortunately, zero stars isnt an option or I would select it. My law firm was asked to be on the cover of a local magazine, which was so exciting and a big honor for me and my staff. I went straight to New York & Companys website and ordered a bunch of items to make sure I had everything I would need well in advance of the scheduled shoot. I then proceeded to choose an expedited shipping option (not overnight), but it was 2-3 business days, more than enough time. Once the package was finally shipped ( several days after I placed the order), I received a shipping notification letting me know the package would arrive the day AFTER the photoshoot.Panicked, I called NY&Co to see what I could do. I think I waited almost an hour on hold during that call. Based on their advice, I placed the same duplicate order but this time I paid $50.00 for overnight shipping. Over 2 business days later, I got a notification that the package shipped and tracking information was provided. Once again, the arrival date was AFTER the photoshoot, and almost 3 business days after the day I paid for overnight shipping. I spent over an hour on the phone (second call) with customer service, the night before the photoshoot in tears. Ultimately, they said the best they could offer is that I could drive out to each of the FedEx facilities the next morning (the day of the photoshoot) to hunt down the package. As you can expect, I did not accept that offer.Now, as Im typing this, Im on hold again, only 37 minutes this time, requesting that the overnight shipping fee I paid be reimbursed. I will never shop at this establishment ever again. I was out trying to find something to wear until the mall closed the night before the photoshoot. I will now go spend the time to package up these items, buy a new box (because the one they shipped was literally falling apart on my doorstep), and send the items back. If I wasnt so busy, I would send them an invoice for all of my time they wasted.UPDATE: I sent almost $500 of clothing back and they have refunded $32.41 so far.
This company is clearly in trouble. The fulfillment process is broken - items do not ship for weeks and they do not update customers. Furthermore no one picks up when you call the customer service line. Beyond disappointed. My advice: If you cannot service your customers just close.
My first and last time ordering from this website/ company, placed an order more than 15 days ago, keeps sending me email every week on how 1 Or 2 items have been cancelled as its out of stock from 9 items came down to 5 and i know its going to get to 0. Its crazy
Do not purchase from this company. The shipping process is horrendous. I ordered several items in June, its now August and I still dont have them. They can keep the city cash because they refuse to process a refund until the items are shipped and returned to them. I HAVENT RECEIVED THE ITEMS YET!??
The webiste is not compatble with Chrome. It freezes way too much and the images of the clothes take forever to load. The page becomes unresponsive after a while and its so frustrating. The stores IT department needs to get on this problem asap.
Ordered items almost three weeks still waiting on shipment. I wish tge company could let consumer know there is delay in shipment. Items were meant for mothers gifts. Really disapponting.
The WORST Customer Service representative Ive ever talked to. And I swear she is the ONLY representative that answers the calls after being on hold for well over 30 minutes. She speaks horrible English and just plain ole rude and talks right over you when your trying to ask a question like what the heck shes saying.
I made A purchase on 7/23 and it included 6 Items, i have received 1 and they do not answer emails or calls. But they can take your money. This is ridiculous!!!!!
Cheap clothing and the worst customer service Ive ever experienced. And thats saying something if you have Comcast or Optimum.
Items take forever to ship and if you have any issues with your order, such as items getting lost in the mail, you have to wait for an hour minimum for customer service and they just assure you that your item will come that day or the next.
I ordered a few times from them and there is always an excuse as to why my items did not ship. This time they say changing warehouse issues. Items have yet to ship after 10 business days. I will never order from them again.
New York and Company always have been a great place for my wife to buy apparel items, but sadly this store in manhattan is closed. Please dont pay attention to the messages in google maps even if the google maps app say that it is open.
I ordered some things last week and the shipping has not updated yet. I wished I would have read the reviews prior to ordering online. I will never order from them again! Super slow. If you are looking for something for a special event go somewhere else!!!
Wish I could give a big ZERO! It is impossible to cancel an order placed online. They give you no time to change your mind. Have to wait to get something you do not want, send it back and wait more time to get your money back! SCAMMERS!!
Didn’t receive my online order. Was told I couldn’t cancel it even though no progress has been made on it. I’m short over $100 with no clothes to show for it. Horrific customer service.
Terrible service! I made an order and has been 15 days and still no shipped. I called, send an email with no success. I request cancel the order and they said can not be done.
They are the worst! I will never order from them ever again! They don’t ship in a timely manner nor do they cancel your order once it has been placed.
Took nearly 6 weeks to receive my merchandise. Paid extra for faster delivery and the delivery was very very late
Absolutely horrible experience with purchasing online. My $200 order has not shipped in TWO WEEKS and they will not refund me. They told me I have to wait to get the items and then RETURN them for a refund. I will never shop here again
I held on the phone for over 1 hr to check on on line order. Customer Service never answered.
It’s been 8 days ,still no tracking information.I called call customer service ,I waited for an hour and gave up.I sent emails only to get generic responses.Never again
How about updating your store hours on google. This store in Manhattan New York is closed. Went on a day trip with my daughter and was excited to go only to find out its closed. Poor advertising and marketing.
Love these clothes. Love the fit. Love the quality. However, their return policy is terrible. Ever since their stores closed I have had to cut back on ordering. I even have a NY&C credit card but when they make you pay for returns and charge you for it, sorry, its not worth it any more.
I called customer service regarding my return spoke to a person who I did not catch the name and asked several questions regarding my order the person could not answer the questions correctly and was basically trying to get me off the phone. I asked the customer service rep for a name. The person refused several times by pausing. Finally the customer service rep finally decide to give the name as Jan. And also said to me oh I’m sorry you sound creepy. I have been shopping at New York and Company even when it was called Learner’s of New York. I will no longer be shopping in the store I do not need to be spending my money when you hire a disrespectful customer service reps. I used to be a customer service rep and I’ve never spoken to anyone like that when I called back I asked to speak to the manager I spoke to a woman by the name of Celeste who stated to me the manager was busy managers and also I got the feeling that she did not want me to speak to a manager I told her I was going to contact corporate which I’m going to do after posting this. I got the answer to my question which the former customer service rep “Jan” should have told me. As I said before I will no longer be shopping in New York and Company they lost a customer forever along time customer.
The product fits well, but you have to size up. My issue is with their policy during a PandemicI have been using this company for years. Way back from they were Lerners. However, their policy slowly became impossible for me to continue shopping from them. I purchased these shorts, and based on the review that they ran small; I sized up. Yes, I am a size 10, and the 12 fits fine. Even in the PANDEMIC, they did not extend their return policy. I havent been going to stores. When I decide to return the other shorts, the first store was closed. Another week I drove 30 minutes, to find that that store is close too. Despite trying to return the product to 2 closed stores, they want you to pay $5.99 for shipping. This condescending representative also told me that NY&C filed for bankruptcy and closed many of the stores. She proceeded while I am listening to calculate how long I had the items and expressed that they will send them right back to me even if I return them. This was my go-to store for work clothes, but with a rude rep, crazy return policy, and the inability to try your clothes before purchasing, I will be closing my credit card with them, and they lost a client after 25 plus years. CHANGE YOUR POLICY AND TRAIN YOUR REPRESENTATIVE. Remember you have competitors with open stores.PS. I wrote the same review on their website and after confirmation, they did not post it.
Didn’t read the reviews before coming all the way here to find out this whole mall closed down. LOL terrible.
There is no store , no mall very disappointing to go to the city and this is gone but the site says its open ugh!!
I have a merchandise credit that came from a store and since they all close i just lost everything!!!
I like this store and its conveniently located. Its floor staff is usually helpful and their selections are very good. I do, however, dislike the fact that its the kind of place where youll have 3 people behind the counter and only 1 is taking customers. It never ceases to amaze me that this attitude is still accepted with so many brick and mortar stores going out of business due to online competition. New York & Co: your staff needs a refresher training course!!
Order 4 pieces of clothing and 2 weeks later still waiting on shipment.
Horrible customer service-A rep Samuel told us what we wanted to hear and FORCED me to make a payment of $35.00 on our credit card even though there was a dispute and we didnt have to. (Before him we spoke with several reps telling us the same).-Still no resolution on an issue that is over 3 months old.-Spoke to Terry a supervisor who still refused to give us the amount originally promised to us by Samuel.-Spoke to Matt the senior manager who said he would stay on the line with us to speak with a NY&Co rep about return charges. Matt LIED and did not stay on the line with us. Much confusion later.-They charged me $6.95 for the return label, beware! Huge inconvenience!Summary: The credit card company will tell you what you want to hear, steal your money, and make it impossible to get it back. You promised us the refunded amount of $71.27 now were lucky to get $6.44, consider your credit card AND New York & Company blacklisted forever. 10 years with you and now youre losing a regular customer over poor customer service.I hope this never happens with any other customer. It is extremely frustrating and tiring.
This store is amazing, they have the cutiest clothes and the friendliest employees ever. Tamera is so awesome, shes always polite, knowledgeable, stylish, intelligent and always helpful. I love all of the employees here, and the merchandise is outstanding.
If I could give a zero I would!! Return policy is horrible. We purchased gifts mid November for Christmas and returns were refused because it was past 45 days. No Christmas gift policy. Very unprofessional
Cashiers are so rude, there was a black big lady who was in rush to go home she kept making faces and sounds she said Ugh I want to go home already she didnt even ask for my information to look my rewards up she ended up lying and saying the computer wasnt working this is the second time shes been rude to me not my fault you hate your job you should probably quit your job theres more people wholl do your job better next time im complaining to corporate. Clothes are cute tho.
Store at Cumberland Mall is gone. Update your info.
Cashiers slow and dingy. Not aware of sale prices, attitude when corrected. Not allowed to use my account because i lost my id. Password must be entered to use the phone app dummy!! Walked away from an $85.00 purchase. Will go elsewhere
They need to hire better trained employees I was trying on clothes and one of the employees just barge into the fitting room I was changing and she lets another customer in. Mind you their were plenty of unoccupied rooms and didnt even knocked on my room, when I was gonna say something she ran to a door next to the fitting room. The customer told her I was in the room and she ignored both of us, Im only giving them two stars is because I love Eva mendes collection but like I said you guys need more trained employees.
The clothes, people, and collection are phenomenal. Its not a cluttered store like most. I enjoy seeing each selection as its own separate entity. Love this store in Manhattan Mall
Clothes have changed and are absolutely awful!! This used to be my go to place, not anymore! I can’t find 1 thing ever!!
I was a regular at the Lexington avenue store, now that it is closed I go to the Manhattan Mall store. It was great to see that several of the sales associates from the other store are here. The selection is great and the services is just FAB.
The staff was very helpful.The clothes were so up to date, it was hard to just choose one outfit.My new favorite store.Now to find one in my area.
Trendy yet practical womens retail store in the Manhattan Mall that offers the latest fashion and accessories at moderate price points.Apparel is well made and affordable. I believe theres only on other site around 59th and Lex. It would be great if there were a few more locations throughout the city.
The store is closed! As in shut down. Update Google 😑
Too bad I can’t give 0 star.
I like their clothes and some of the styles offered but I wish they would bring back some of the old styles for a limited time promotion. There are certain pieces I have that I would love to purchase again.
Okay ladies this is where you want to be. New York & Co. stocks really trendy + sassy outfits for all occasion and you can be sure that there is always some discount. Love it :)
Paid $14.99 for a tshirt that was on a table marked $4.99 sort of misleading. I guess thats how they get you. It is cute though!
New location. Its clean and really nice! Staff is friendly and they get all of the newest items before they hit the other stores or the online store.
Recently became a frequent shopper of NY&C for work clothes.The sales associates at this location are so nice. :)
Lovely outfits. The store is always neatly organized and such helpful staff always asking if you need assistance with anything
They had good service , I would only suggest more ppl on the floor to help customers with fashion suggestions or general assistance
This location is having 50% off right now but dont know how log this will last. If you miss it its fine because this location has a lot of choices.
I love New York and company. Their clothes are well made and they always have sales.
This Store has moved out from this location. Updating the info would be appreciated. Thank you.
Did not have the bottom down plain shirts, very disappointing...they were very helpful though.
They are always very nice and professional here, store is beautiful, very organized - love it.
Loved clothes in the window but its never on the racks inside the store.
Nice store.... beautiful clothes.... Big Discount..... wonderful staffs
5/5 great store
Friendly staff, shout out to the friendly Dominican CSR I met at the Manhattan Mall bb branch excellent service.
Clearance price are not low they are regular sales price.
This location has everything! And, they have good sales on a lot of merchandise too!
Thats my store...love me some Gabriel Union everything
Very friendly workers and amazing sales throughout the store
Cute place but definitely over priced!!!!
Good customer service and great options for tall women.
50 % 0n everything today. Good quality clothing.
Nice location and right now they have a huge sale.
Beautiful clothes and very nice costumer service
Good selection of womens clothes & quick checkout!
Store a bit to crowded. Sales Representative are awesome.
Clean, friendly staff and great place to shop peacefully
Definitely my go to store for church and work clothes
Gabrielle Unions clothing line is amazing!
Love the store .cater for every individual
Didnt like the store presentation. Walked in and walked out.
Had a VIP card but still had to wait in line
Clothes are ok a little too pricey though
The clothes are affordable nice attire
Nice but the sizes run out fast
Customer Service at its worst. Not even worthy of 1 star
They are good, the people working there are fantastic
Love the style now a new location LOVE IT
Best clothes.fashion is up scale..
Is IT my store favorita ♥️
Excellent prices and great special.
The Lines in this store is always long and slow
Nice products at average price
Excellent service and good price.
Sure is very orderly and neat
I love this store!
Its ok
I loved everything I saw
Great shopping, and deals
Clean and organized store.
I LOVE THIS STORE !!!
The store was organized
All my clothes from there
Its closed.....
Great,
Lines are too longggggg
Will not go again
Love this store
Good deals
Nice place for shopping
Perfect
Excellent
Awesome
Great prices
Love the styles
Nice selections
Horrible customer service
Awesome with iris
Beautiful clothing
💞💞💞💞💞
Super late. The tracking info on my order it’s been processing for over a week. Even when paid for faster delivery the delivery date was not meet, in fact has not been shipped yet STILL PROCESSING customer service really didn’t do much, just say what I already now “still processing your order” 😑 sooo when will I get it? They don’t have an exact time frame. So I guess we can not believe on the estimated shipping dates they give you during check out. I would understood if is a couple of days late but over a week??? And still not shipped??
Irritated because I have called several times with no response, waited on the phone for three hours one day.
They have stolen from me, I placed an order for some shoes and it took a long time to send them to me and when they arrived I no longer needed them and I returned them and I am talking about the fact that my return arrived more than 3 weeks ago and they have not even processed it and that is steal, I call and the phones are disconnected, the live chat no one answers, in email no one has answered my mails either…. At least they should forward what I return to them….
Excellent experience. It has a 70% discount. Very good service. Large walk-in closets.
I love the store. Here I buy my jeans for every part. They fit perfectly and cost a fraction as here in Berlin. Therefore top great tops.
I loved its great variety of clothes for ladies of different ages, prices quite accessible for their great offers, a quite spacious place as well as very comfortable changers
Very nice clothes and very comfortable prices
My wife liked it. Womens clothes only.
Very good specials very beautiful clothes I recommend it
Casual and elegant clothes. Good place to buy.
Not everything is nice but good prices and has good finds
Excellent service and today I went excellent offers
Very nice clothes and cheap
Good choice of clothing at affordable prices
Very good clothes
Excellent store
Many varieties in clothes
Bellooooo
Good prices
Great place
Dingdingdingdingding!
Total reviews rating 3.8
155 Reviews for New York & Company 2023:
Review №1
2022-06-29This company has completely gone down hill. So sad!The clothes are being made cheaper and cheaper every year.This last order the threads were falling apart from the shirts buttons. To return my order, I had to call 3 different times and be on hold for over 3 hours just to get a return label. (Which I still have not yet received).I have a NY&co credit card and have been a loyal customer for over 5 years. I will no longer be shopping there after this last catastrophic order.To say I am disappointed Id an understatement.
Review №2
2022-04-20I have been shopping at NY&CO for 18 years and I must say, I have never been disappointed. I love the feel and look of the clothes. I know there use to be a store in Westchester County that closed and I wish it didnt. Anytime I go to the store I always find what I am looking for. The website has been updated to look fresh and deliveries are always on time. Only 1 time I sent something back but got an exchange of another item. I wish more people liked NY&CO as I do. Almost every item in my closet is from this company.
Review №3
2022-08-09I ordered $170 worth of clothes almost 3 weeks ago, and they still have not shipped. I asked to cancel the order but was refused by customer service. I have never had the experience of ordering online what was supposed to be in stock and not having the merchandise shipped, and not being able to cancel the order after this much time. Buyer beware!
Review №4
2022-07-29Do Not purchase from them online! Not only did it take them like one month to send out the package, when I placed my order, only 2 items were final sales. (Thats why I was willing to spend more bucks on the other items, which cost about $20 per piece.) Now when I want to return them because they do not fit, I was told that all of them are final sale items. I informed them that that was not the case when I placed my order, and they only became final sales days after when they are $5 a piece. I also told them that I have my email receipt as proof. They basically told me they didnt care. We are just following our policy for final sale, these items are not eligible for return. HORRIBLE EXPERIECE! I would not have spent hundred of dollars on this FRAUDULENT COMPANY if I knew they are just trying to fraud as much money as possible before they go bankrupt.
Review №5
2022-08-06Sadly I have to add my own negative review. I loved shopping at ny&co forever, but the company has changed. I placed an order, two weeks later every item in order was canceled. I was looking forward to getting my items, unfortunately.
Review №6
2022-04-16Whats going on with New York & Company? This company is slowly going down. I purchase serval items online with standard shipping on April 6 (5 to 7 days shipping plus an additional $9.99). Here it is April 16 my order hasnt shipped yet. Why have the following options for shipping when you know you cannot fulfill orders in a timely window frame. This is the second time this has happen to me.🚨🗣Buyers beware of NY&C online shopping and their shipping options. Order your clothing well in advance so your items may arrive on time.
Review №7
2022-05-14I ordered a dress from NY & C for Mother’s Day and paid 16.99 for two day shipping. The dress didn’t arrive until the following Tuesday, after Mother’s Day. I tried calling to ask for a refund of the two day shipping cost but got no answer. I sent an email, and is still waiting for a response. Horrible experience for me!
Review №8
2022-08-01This company has gone from great to the worst store clothing to deal with. From the quality of the clothes to their customer service. They do not honor the prices, they customer service is the worst ever. If you ask for a manager, they don’t have one available, if you ask for corporate number, they don’t have it. It really feels like a SCAM COMPANY. Because they never answer on time and by the time they do, you ended up losing/missing the timeline of return/refund, so disappointed to see this company failed.
Review №9
2022-08-01I order clothes from this place all the time but due to them messing up my order, not sending me what I ordered and the quality of the clothes I have decided to no longer purchase items from this place. The worst thing they did was close all there stores and go online. Trying to return items is the worst and the people who answer the phones are terrible. I used to love their clothes and it is a shame that the clothes are now irregular fitting to big or to small. This store used to be great but now it is just trash. Take it from me do not order from these people.
Review №10
2022-06-29I was so excited to give a gift card from this company for my friends birthday. Horrible, horrible customer service and mismanaged company - first, they never sent my friend the card. When I provided them proof of purchase and asked them to forward it to her, they responded and said, in these words - There was a process of switching the New York & Company Closet service partner which occurred on 8/10/2021 and we are the new service partner. The old provider auto-canceled the account. Unfortunately, since we are using different systems, we cannot pull up any of the accounts and gift cards that were purchased. They cancelled my account AND refused to refund me. And when I appealed, they said there was nothing they could do. It is also too late to file a dispute with my bank because of their lack of timely communication. So disappointed, do not purchase from them.