Online care
Yes
NewYork-Presbyterian Allen Hospital in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Comments (199)
Horrible service in the ER. Most of the nurses make you wait for a very long time before even considering approaching or even treating you. I would not bring my family here for anything thanks to most of the staff in this ER
Worst hospital in the 50 states when my mother was hospitalized there they has some black ladys to help and check the patien my mother need it to do number 2 in the bathroom and the lady tell her no to hold it in and my mother didnt use the bathroom the night and the stupid lady spoke every one I a bad maners
Came here for a burn and would have been better off staying home. They tried to give me ice for my burn, which is NOT what you are supposed to do. I ended up standing with my hand under the faucet for about 2 hours and was sent home with zero instructions, and a single tiny pack of bacitracin that didnt even cover the wound area. I was given a number to call for a follow up the next day that didnt have any appointments open for more than a month. this was one of those moments where I realized our healthcare system is very broken, Any non life threatening injury you are better off treating at home and getting info off of doctors on youtube. And honestly, I wouldnt even come here if I was dying. I would rather die in peace.
I delivered my first baby here November 1. Dr. Rupley and Nurse Roxana were amazing. I would definitely ask for them with my next pregnancy. They made me feel comfortable through out the entire process. Room were a bit small and the food was bland. However, I did not appreciate the unprofessionalism from both anesthesiologist that were helping me get an epidural. I honestly felt super uncomfortable that they were going to mess me up because they both had a disagreement and kept going back and forth with each other right in front of me. Thank you Roxana for making me feel comfortable in that mean time.
Worst emergency ever, since 8am until 10pm for 3 tests... always saying doctor and nurse were busy, my family couldnt visit, just 1 person... bad internal communication.
Went here last night and I was treated and spoke to very aggressively.An african american who works the night shift and is sitting at the front desk did not understand when I was speaking to him clearly.I told him a foreign object went inside my right eye and he asked me what’s the emergency.I then explained to him my vision is blurry that three was something inside my eye after I went to BMW of westchester and I was confronted by a worker who was standing by Car.I told him this and he still didn’t understand.He said something which I didn’t understand at all.I asked him,” what was that?” Then he asked to see my ID like if he is a cop.I said “why?”They were impatiently waiting while I was at my car getting ready to get out the car from the lot.I don’t recommend this hospital at all.I am going to seek compensation from this hospital due to the bad hospitality and service I received from this hospital if I have future eye problems with my eye because of the lack of medical treatment I received last night.
Horrible hospital !!! Went in there at 9pm with a swollen appendix. At 3:45am they decided to say the radiology was down , they didn’t have a specific time to when they were able to do a scan . Almost 8 hours and nothing got done . Don’t go here if you have an emergency!!! Horrible and dirty hospital.
I will died before I come to this place again, never again this Hospital is the most disgusting disrespectful place ever I have the most bad experience ever , the security from this place need to be changed.
Wanna give a shout out to all the doctors and nurses who were part of my surgical journey.On Monday 9/27/21, I had surgery on my left quadricep, at the Allen Hospital. The surgical team consisted of Cheryl Buenaventura (RN), Elizabeth Tsvetkov (RN), Sherry Liao (MD), Jody Davis-Mitra (MD), Sharon Frias(MD), Justin Hellwinkel (MD), Oliver Panzer (MD), Lynette Atterbury (RN) and my authopetic surgeon Dr. Lauren Redler (MD) .A special shout out to Dr. Lauren Redler (MD). Shes my authopetic surgeon, and a master as what she does. Shes kind, considerate and walked me through everything that would happen to me that morning of the surgery. She spoke with me an hour or so before the surgery and explained the entire procedure from beginning to end. After that talk, I went into surgery feeling stress free and confident.I also, want to highlight the nurses below for assisting me in helping me get my blood pressure back to normal; after recovery from surgery, until I was able to be released from the Allen Hospital.Cheryl Buenaventura (RN), was the nurse assigned to me from the time I arrived. She funny, smart, super caring and compationate . She even missed her scheduled lunch hour due to the high blood pressure issues I was having. Lynette Atterbury (RN) picked up from where Cheryl left off and stayed with me until my blood pressure was no longer an issue and under control. Lynette was the last person I saw, constantly checking in on me to make sure I remained stabilized. After, she walked me out to my vehicle, making sure I had a firm command of my crutches and discussed how to take care of myself for a solid recovery.Ive read many reviews prior to writing mine and have to say my personal experience overall, was 5 star.
I would give them 0 stars if i could. The care in the ER was horrific. Its filthy. The staff pretends to be deaf, and could not be less helpful if they tried. We waited 6 hours just for pain medication. Forget about actually doing a workup. Ive been to plenty of city ER and they are all bad, but this was awful!!!!
I had a simple hernia surgery at Allen. From the time I arrived until leaving I always had constant attention from staff. The room I spent most of my time waiting had a view of trees, the Harlem River and the Marble Hill train stop across the river. It was very relaxing long before i was given any sedative for the surgery. In recovery I was well monitored and cared for, once my vitals were correct I was able to get dressed and go home. Everyone was very professional and site felt clean, safe and peaceful.
I had the best labor and delivery service here. Dr Anita Holman is the best Obgyn to ask for. And labor and delivery RN Grace Piedad works very professional and I wished the moments I stayed in her care was a never ending. She was so calm, respectful and so empathetic. As a nurse myself, I will describe her as a true definition of the nursing profession. God richly bless you and I appreciate your kind hearted service.
I love this hospital they try they best to get you out fast. They are patient and very kind. They make you feel welcome and safe. They make you feel comfortable. I love this hospital because my son was born in this hostipal but in the other side. Not this same day. Everytime im very sick or need emergency help i always come to this hostipal. Im hoping to have my next kid in this hostipal too. They very clean. The bathroom was very clean and they have the table to change your kids diaper. They make sure you good to go home. They are very good in this hostipal. Theres hardly anything to eat nearby. No stores around here.
The place is looks clean and honestly like a recently built hospital, which makes the physical setting feel more comforting and trustworthy, but the bad bedside manner and flippant attitude of (some, def not all)the nurses and doctors left a lot of room for improvement. If working with sick people or people who are suffering annoys you, you should not be working in a field where your relationship and communication with your patient is crucial. Do better. If it wasn’t for a considerate nurse, I think I’d have been vomiting stomach acid from my raw throat hours after begging for a SINGLE extra anti-nausea tablet. My doctor spoke to me condescendingly and accused me of being an alcoholic (lol), and when I was trying to explain what her coworkers told me, I was responded to with an oh-so-kind “I’m the only doctor here so thats a lie”. At least you inspire me to be better in my future career. Hope my stomach gets better soon! Its been three days of inability to eat properly :)
I want to start by saying thank you to my nurse Kristina for being an amazing nurse and being so patient with me. Throughout all my pain she still managed to made me feel safe and encouraged me. she was so kind, funny, and caring. I would definitely want her at my second delivery. Over all, the staff was amazing, caring, and fully understanding. The delivery/labor floor has one of the best staffs ever. Thank you guys for welcoming my babygirl Zarae who also made me miss my baby shower and took my birthday! Lol ❤️
Don’t come here is the worst place ever . I hope this location get some change Fron the security staff or this place is going down . They are Discriminatory I’ll never forget the bad experience I had here .
I recently had an orthopedic procedure on my foot done @ the Allen Hospital. My impression could not be more favorable: if there were more stars to give I would do it. From the moment of the entry, to preparation for the surgery & being taken care for after the surgery were outstanding!The most professional & kind staff, like the Registered Nurse Julia McEboy, the anesthesiologists, superb Dr Bar David and so on, it was an experience that I will always remember as one of the best. Thank you ALL & EVERYONE @ the Allen Hospital!Irena Appel
Had major clavicle and vertebrae surgery at the Allen Hospital. Dr. Christopher Mandigo performed the surgery. You could not ask for better care. The experience from the parking attendants to the nursing care,to the food and ancillary staff, care was excellent. Highly recommend!
Having two elderly parents and spending many a night in the ER & Hospital with them, this place by far has the nicest staff and workers I have ever seen.From the guards who remembered me and told me I hope your father feels better, to the nurses, Doctors, cleaning staff and transportation workers, I thank you all for your kindness and dedication.
The worst service. The nurses just take their time walking around like people arent sck.
Excellent service, I had my baby on 1/4/2021 and everything was fine. The midwife was very good and the nurses a love, I loved the treatment they gave me, everything was very good, the food, the cleanliness, the treatment of my baby, everything was excellent a 5-star hotelThank you Caroline Sibblies , the attending providerFor the attention she’s a loveThank you Tanisha Huffstead the nurse for the attention she’s very good
I visited my mother in the hospital and I was blown away by the professionalism of the staff, the cleanliness of the facility and the doctors bedside was excellent. all my questions were answered in a way that anyone can understand. God bless everyone that works at this facility.a MILLION thumbs up.
My grandmother is here with COVID. She is 83 years old. The other night they suspected a left sided paralysis and intubate her. They started they suspected a stroke and she was scheduled to have a CT. It has been over 24 hours and she has not had a CT. On top of that they rise to keep the family informed of any progress. They just do not anger the phone anymore. If it was one of their grandmothers I suspect they would behave differently. All I can say is, if you care about a loved one, do not send them here. And my one wish is that when they are someone’s grandma, they record the same treatment.
I had. COVID, the staff took care of me with love & care. I have a very difficult diet to follow where I could die. Along with that, I have dry mouth. The oxygen increased the dryness, I couldnt eat. The chef made an especially Delicioious gravy. I was there in Jan.
This hospital and its doctors are going to let me die. Ive have my perineum ripped open for the last 3 weeks, fever over 101, and infection for the past 2 weeks. they only gave me antibiotics for 5 Days and no pain medication. I have not been able to move for weeks from the pain, I cant eat or drink so I am getting severely dehydrated and they are refusing to properly help me. They keep sending me home with nothing. Please, someone that works here, please help me. I havent been able to carry or be around my baby because I am sick. please help me. If anyone ever wonders why women suffer from ppd, this is one of the reasons why.
Dr. Rosalina from Labor and Delivery, very unprofessional, I went to this place because I had a very bad leg pain and she asked me where I take care of my pregnancy and I told her at Lenox Hill and she ask me why you did not go to Lenox Hill why you came here and told her because Lenox hill is far from here and she answered me when you are giving birth it will be far away and told her not i live closer to Lenox hill but I work close to you so I came here that was very out of line you should have limited yourself to take care of meThat is why I do not go to uptown hospitals because the same way that the neighborhood is in the same way the staff behaves because they think that everybody is the same (downtown all the way)
My grandmother died in this hospital. The fact with whats going on worldwide. We werent allowed to be there in her final moments. We even asked if they can do a facetime just to give our final goodbyes. My mom was told someone would call her for a facetime. Never happened they called few hours later to notify that she passed.
This is the worst hospital that I’ve ever been in the whole planet, bad service, nurses do not care about the patient I gotta to asked twice to get the service!!! Never come back again!!
I mean really, who likes going to the hospital? Nobody. But this place is great! Staff is great, all the way from admin to the doctors. Of course you arent going to come here and get express service. You shouldnt go to a hospital expecting that. You wont be in-and-out of any hospital. But this place is definitely a lot better and faster than other hospitals. Thank you for always taking such good care of me.
Absolutely the most unprofessional and unethical staff ever. No type of morals. I requested for a female doctor and they refused to give me one, saying it’s not allowed to switch doctors. That’s not okay and not true!Don’t ever go there! They have no ethics and no morals and no respect for their patients especially women
Denied me surgery that i NEED because of my weight & referred me to doctors who don’t even accept my insurance. Basically made me go in to get paid & not help me whatsoever
My wife and I have been here for so long that we are thinking on going to another hospital because of the lack of service and information about anything. This is not the first time that I have been in this situation at this location and every time is yes get worse. I really recommend anyone that needs a hospital a different location.
I been looking for my dad all my life cause I have no one my mom died in 07 I didnt have a great life in her world I just wanted to know how it feels to have a FAMILY. I did the ancestry dna test in hopes to find leads of my dad but no one knows him but I came across a Paper that my dad may have died in this hospital 2016 they put him on Hart Island I read good and bad reviews on here If it so happends to be my dad I hope he was treated right RIP JESUS LEBRON# hartisland
I gave birth at this hospital 5 years ago. Amazing service and staff members. Clean, very attentive, and treat you with tender love and care. Im planning on my next pregnancy and will be going there again. I would recommend this hospital for labor and delivery.
Everyone is so kind here. If you’re looking for a hospital, go here. A lot of reviews here complain about the wait but it’s a HOSPITAL. There are other people who need medical attention too. The wait isn’t terribly long, I’d say my experience here was better than most hospitals
We had a wonderful experience here everyone has been great- follow up tremendous- I ve had texts and 3 calls updating me in my husband’s conditionVery happy with the compassion that has been shown
Thank you NYP for saving my life. I was in the hospital from march 25th to may 22nd. Was induced into a coma from march 27th and woke up on May 2nd. Covid nearly took my life and you guys made sure i made it to the other side. Thank you so much NYP you guys are my family. P.s my girl the real mvp as well she held it down for me. I will forever be grateful for everything.
Second time in this hospital (ER) and second time satisfied with professionals who working here! Shouldn’t wait long, all clean, great job, thank you!!!!
I had my baby there and i have no words to describe how amazing the service was i love that hospital and everybody there is amazing best experience ever.
I’ve been waiting 2 hours with chest pain and having trouble breathing and not even my vitals have been taken. I understand this is a hospital and there is a wait but wow.
It was Horrible the nurses are rude and the hospital is NASTY !!!! I was in the labor room and there was blood that’s was not mine on the side of the bed . The customer service is horrible. I would not recommend this to anyone who wants to give birth .
Please don’t go there for any emergency. Complete lack of care and compassion. I’ve been there recently twice. Complete story would take pages. There is no urgency or professional care there. Just go to Lenox Hill or some other decent hospital. Shame. Used to be very fine hospital!
It is a wonderful hospital, I was here during the early nineties, and I loved the time that I spent there. The doctors and nurses where good to me while I was there.
They had my family member laying in her own poop for an hour in a half in THE EMERGENCY room.. don’t go here unless your want to be spending your whole day here and wait for them to find something wrong with you... the emergency room on tv moves faster then them in here
They have a good friendly staff but even though the emergency area was empty and they took me inside quickly ... they took an extremely long time to give me the help I needed to stop the pain. I thought I was going to die. When they did treated me, I started to feel better quickly and I am thankful.
Worse hospital ever, it take them more than an hour to discharge a person when the hospital is empty. Nurses and doctors are not Professional. I still have the same pain I arrive.
I went to labor on 12/07 and gave birth to a healthy and beautiful baby girl the staff was wonderful especially iris rojas in the Postpardum department i am great full for all the tips and care as being a first time mom
What an incredible experience! Merry Christmas to all of you! This hospital and clinic has won me over. The staff all throughout the day was killing me with kindness. It truly has put us in the holiday spirit... even when youre not feeling well waiting to see a physician. Keep up the extraordinary work and going ABOVE AND BEYOND!
They do not know how to work, I repeat this hospitals emergency room is horrable , people were screaming there lungs out in the waiting room, not one time did anybody that works bothers to ask or anything. They put me into the “Fast Track” room for 2 hours then a worker takes me out and tell me to wait outside becuase they wanted to attend someone else. So unprofessional i wish i could put ZERO stars.
Worst NYc hospital ever ! The nurses are rude, the doctors are always in a rush, there is absolutely no bedside manner, and they treat you like you’re bothering them ! They take so long to do everything and you have to continuously remind them that you’re there, in pain ! Also, it’s dirty and outdated. I guess the staff isn’t too happy about working there; and it shows ! I just hope I never have to go there again !
The employees were so professional nice and human. The service was just perfect the only thing that I have is regarding the insurance they didnt do the application for my baby and I had problems with the bill for her
Poor service. Dishonest, Unintelligent and LAZY staff. Is this a prison hospital? When you walk around and see all the employees, it’s worse than the department of motor vehicles. Nobody is working. They show up to collect a paycheck... that’s it..They do not care about you the patient.ZERO STARS
WorstEmergencyRoomExperienceEver!They take forever to get one simple thing done.THE WORST. Spent all day here for NOTHING. Only thing they’re fast with is making sure your insurance is correct to bill you. Ridiculous.
I love this emergency room they’re so attentive and nurses really care about you. In particular this week I had a nurse Elizabeth and a Dr foster. The nurse made sure I got the meds I needed when I was in extreme pain. I think that more hospitals should have nurses like her and the dr working there.
I have nice understanding people help me. They know Im autistic and make sure I understand everything. They always ask me if Im safe or feel abused in my home. Montifore never does that with me. This hospital is my choice for the disabled.
Horrible, super slow. A person could literally be dying in pain and they show no mercy and make you wait for hours. Hire more doctors if the ones you have aren’t enough!
If you ever wondered what it would have been like to be in a Stanley Kubrik film and were afraid the opportunity had passed you by, come to this hospital.Dozens of signs directing you to a parking kiosk that is completely unmanned. When I asked if someone was on-duty I was told to be patient he’s probably parking other cars. Instead, he came sauntering down the hall a few minutes later from the break room? Bathroom? Who knows.Then, the guards are positioned at the far back of the lobby. You naturally walk up to them and they yell at you to ‘go through security’. By this, they mean one of them was supposed to be standing by the metal detector and process you. Instead they were both sitting and having a chat and it’s your fault they didn’t do their job. Complete incompetence.Finally, the hospital itself it eerily quiet. There doesn’t appear to be anyone here, yet I’m waiting and waiting for my pre-scheduled MRI. Although NYP at Ft Washington is super crowded, I would rather have my services performed there - it is a much better run building. I am shocked this hospital is part of the same system. It is the poorly run, poorly managed experience I would expect in rural America.Two stars only because it appears clean. Then again, there’s only five people here so unlikely it sees a lot of foot traffic.
If i could give zero starts I totally would, I understand that some people’s emergency have to be prioritized. But i have been waiting for 8hrs now with pain, I havent been giving medication, for the matter i havent even seen a doctor just that computer doctor. Where he told me i would need labs, And A Sonogram. I have yet to see a nurse to take my blood or anything else, they keep saying they are going to start calling but they haven’t called one person in Hours, I would suggest visiting a different Emergency Department as it seems here you will have longer than expected wait time. I spoke to a lady thats been here for about 9hrs and has yet to be seen
Today is 11/25/2019. I got to this hospital ER at 2:00 PM. It is 8:25 PM the doctor has not seen my father. The floors are dirty. If you don’t mind waiting more than six hours to see a doctor you can come here, but I will highly suggest you go somewhere else. 11:12 PM update, STILL HERE!
Went here twice to the ER and both times I waited so so long.. 5 hours or more. In the waiting room for 2 plus hours & hours for the results ... its ridiculous.Also not all staff, nurses are very helpful & a not so clean hospital. These are all my opinions and experiences so..
THIS IS BY FAR THE WORST HOSPITAL IVE EVER BEEN TOO I GOT INTO AN ARGUMENT WITH AN RN HE THREATENED ME AND MY SON ALL BECAUSE I ASKED HIM TO TAKE MY SONS TEMPERATURE HE REFUSED TO DO SO BY LAW U ARE SUPPOSE TO CHECK EVERY PERSONS TEMPERATURE/VITAL SIGNS ONCE THEY ARE REGISTERED IN THE SYSTEM... MY SON IS 1 YEARS OLD ONLY A BABY THAT RN SHOULD BE ASHAMED OF HIMSELF .. MY SON HAD A FEVER OF 103 ANYTHING AFTER 104 AND ABOVE CAN BE DANGEROUS AND DEADLY..NOBODY CARED !!!! I ARRIVED AT THIS HOSPITAL AROUND 6PM IT IS NOW 1 IN THE MORNING NOBODY HAS SEEN ME YET SO I WENT HOME .. I HAVE FOOTAGE OF THE RN MAKING NASTY COMMENTS AND JUMPING IN MY FACE AS IF HE WANTED TO FIGHT ME ..YOU GUYS HAVE BEEN GETTING AWAY WITH MISTREATING PATIENTS FOR TOO LONG YOU MET YOUR MATCH TODAY BECAUSE I WILL HAVE A LAWYER ON DECK FOR YA NASTY A**
I came in because I was having difficulty breathing due to my asthma. I checked in the front and was processed quickly. They have an asthma treatment room where it accommodates about 10 patients. The room uses recliner chairs which were verify comfortably.
Unbelievable! The lies being slung about by the nurses, staff and administration is as unprofessional as it gets. 6 hours we have waited to get discharged. 6!!! The doctor forgets to put the orders in and my poor father had to wait and wait. Make every effort to not come to this poor excuse for care.
Very friendly staff, wonderful accommodation. Yes the wait is a little longer than usual but thats the price you pay for great service. Love the staff, they are very comfortable and personal, very professional.
My wife had surgery in that hospital and i must say it has been the worst experience ive had in a medical center....the staff its just rude and negligent in many ways....its been frustrating from the moment we stepped in the emergency room to the surgery and stay.
Very bad experience the wait they put their patient is too long. In non busy hours you also are to wait for several hours to be attended.
I am a doctor and a paient. Excellent facillity for ambulatory surgery. From the physicians to the support staff, everybody was warm caring and professional. Facility is clean, modern, and well supplied. I think most of the bad reviews are from emergency room patients who had to wait a long time.
The staff at security desk are just a pain, they have different set of rule every time. Health.care staff are great, polite and empathetic.
This hospital is horrible , i had to wait 4 hours for an emergency of me bleeding while being pregnant ! I will NEVER COME HERE AGAIN!!!!
I dont understand with so many people unemployed, why the aides and staff at the hospital are allowed to be so rude, lazy and disrespectful to patients and their families...I have never seen anything like it...If you make a complaint, then you are really in trouble!!! All of the aides are aware of the complaint and then you are treated like a leper....Why is it so difficult to treat people with kindness and respect? The hospital needs to hire administrators, who have the time to monitor the employees and see the way patients and their families are treated...Every person has the right to be treated with basic human kindness, and if your employees cant do this, shame on both the employees and administrators..
THE WORST HOSPITAL Ive ever been too. My girlfriend is experiencing a bad case of Matitis and theres literally no one helping her while shes there. Shes been in the hospital going on four days now and I can truly say her breast are getting worse by the day. She asks for her doctor and he had the nerve to lie and say he came to check up on her, which he never did. The service is really bad. About two weeks ago we conceived our first child there. May I say it was an horrible experience even thou we had an healthy baby. While my girlfriend was in the process of giving birth, the doctors leave to have a dispute in the hallway which took most of her delivery time. She wasnt hooked up to the I V and everything was just a horrible experience. The nurses on the other hand are very polite but lack knowledge of everything, literally everything. The point I am trying to make here is that Im sick and tired of reading about this hospital being a top 100 hospital in the city when clearly it is not. I just want the doctors to do their jobs.
Really good service was seen as soon as possible and nurses are very friendly and professional.
Horrible experience, the labor nursing staff was cold, rude, ghetto and acted as if they had better things to do. Its dark and gloomy setting made me feel depressed. The nurses were robotic and cold. The midwife saw my labor as a joke, and went completely off subject when it came to asking me questions. I will never go back nor will I recommend this hospital. And they made it clear they had no clean rooms rather than saying they have unavailable news they were short staffed on maintenance and the ones that were there were very vocal about not being in a rush to get them clean
O got to the emergency room at 1.45 pm. It took them 1hour and a half to take my vitals and take a EKG..After I complain about heart discomfort and symptoms along with it. When first enter the hospital. It is 5:34 and Im still in the waiting area waiting to be called for further care. To be continued
Before going here to know all about HIPAA, we got rights and the office of civil rights. These people have no professionalism.
Worst hospital ever. My mom had to wait for 10 hrs for them to deliver the baby. And all they say was to wait . also the nurser are the worst and really mean
Its sad people that on looking for work and that are willing to work they cannot find it and the ones that have a Dom they dont care about it in order you work in a hospital you supposed to treat people with kindness Any youre there just for the money then get the f******
WORST HOSPITAL EVER!!!!! Having chest pains, got a ekg done just go have to wait over 3 hrs for results. I could of died and all the nurses kept saying was it’s people in front of you.
Came in at 12 am didnt get seen until 3am by a nurse then waited another 3 hours so see the doctor. They are under staff
Dr. Adam in the E.R is fantastic. The staff today was great. Friendly, attentive and prompt. I appreciate the care and treatment that was given.
Emergency RoomMy initial reaction to the Emergency Room was that of alarm. I don’t know how the receptionist and triage nurse are in the same area and close enough for other patients to hear. I guess HIPPA is not important there. Once inside the emergency room the area was clean and the nursing staff was knowledgeable and caring. It did take a while to get admitted and be transported to his room.ICUMarco is an amazing nurse. Most of the staff in the ICU are really wonderful people. The staff treated my father and his visitors with so much care. No place is perfect but the ICU staff to include nurses, doctors, respiratory therapists, housekeeping and food service made a really difficult situation beariable. So many of the staff explained medical issues/concerns clearly, in a manner that was easy to follow. They never appeared annoyed when asked to explain the same information more than once. When faced with difficult medical decisions and tears were shed support and true concern was displayed. The love and support that my dad received was beyond what was expected and so appreciated. Thank you from the bottom of my heart ICU team, including the night shift.Food ServicesOatmeal in the cafeteria is really good. Price is reasonable for breakfast and lunch meals but it is not open for overnight shift. Staff are friendly but the sitting area was not the cleanist.ParkingTwo parking garages in the area which is totally needed because finding a parking spot on the street can be overwhelming.SafetySecurity guards are available on campus and all bags are checked when entering the hospital.Social WorkersNice and helpful once you finally get in contact with one of them. It took over three days before I was provided contact information.Patient ServicesMs. Valentine was immensely helpful and worked beyond her normal duties to assist my family. She made sure my father had a complete understanding of everything he had to sign and was so patient when he attempted to communicate. Truly appreciated.
Excellent the nurses are so friendly. This hospital is perfect everything was perfect!!
Horrible would never come back to this hospital my daughter came in because she is pregnant and is bleeding heavily 5 hours and still havent been seen..
THE WORST HOSPITAL IN NYC! If you want to be seen by a doctor don’t come here, everyone takes their sweet time like the emergency room isn’t filled with people who are in a lot of pain. My mom’s fever and pain are both rising and all they can say in the front desk is “I can’t do anything, it’s not up to me”. Like I understand that you have a lot of patients but my mom is crying and literally can not move because her pain is just getting worse and worse. I don’t understand why they take hours and hours. If the doctors that are currently working this shift are not enough or fast enough can the hospital at least hire more so this doesn’t keep happening. Every time I come here it’s the same thing! Also, the lobby is supper dirty and looks like you can get more sick by just sitting there. Wish I could give zero stars!
This place is a joke. First of all its been four (4) hours since they took my info and not even a nurse has spoken or given medication. I HAVE AN ABSCESS MOLAR AND ITS BLEEDING. Thank God I self medicated before coming to the hospital. Because this is a very painful experience.Im going to be honest, this is the second time Ive been to a Presby, first at 168th st and now this one, both times they failed to provide medication or any type of antibiotics.DONT COME IF YOU HAVE 10/10 PAIN. They dont care. In both cases they really dont care.I self medicated 800mg of ibuprofen because I knew from past experiences you guys would not give one single breath to help someone with a freaking ABSCESS MOLAR!Pathetic.3:47am been here since 11:50pm, basically vomited blood and a gauze was provided...Never again. Dont do it.
Service is fast.the male PA in the fast track area knew his stuff.fast efficient, friendly, caring facility. Would recommend to any one.best overall service Ive experienced in a actual Er dept.
Worst hospital ever. Wait a long time , the nurses are rude , bitchy attitude.
Everyone took such good care of my husband. Before his surgery, Dr. Mandigo spent time with us reviewing my husband’s history, doing a thorough exam and explaining exactly what he planned to do. At the hospital, staff was friendly and attentive. The nurses were available when needed and always pleasant. My husband has never been a fan of medical professionals, but he has had nothing but good to say about his experience.
Went in with my right leg 3 times bigger than my left and a huge infection. They told me that they have no beds or rooms available after waiting for 8 hours. This is how people die in the Emergency Room
WAS SENT TO LABOR AND DELIVERY FOR PAINS AND HAD TO WAIT 4 HOURS (7 MONTHS ) THE NURSES WERE JUST PLAYING AND FRONT DESK WAS NO HELP, WHEN I GOT UP AND ASK WHAT WAS THE WAIT AND SHE STATED IT WASNT ENOUGH BEDS, SO I LEFT , I ASK THEM DID THEY EVEN CARED THAT NO ONE HAD HELP SHE STATED NOI WAS SO UPSET I WILL NEVER GO HERE AGAIN , ITS SO SAD PEOPLE STILL HAVE THEIR JOBS AND TREAT PEOPLE LIKE THAT
I done understand why it takes so long for Triage she calls one person and its been half an hour and she hasnt called another patient yet my 8yr old son has asthma and we havent been called yet this is awful the hospitals in NYC is a failure 😣 when it comes to addressing its ppl
This hospital is such a shame in comparison to the other NYP branches. Speaking on behalf of the medsurg stepdown unit, my grandfather has been admitted for over a week and his care is absolutely abysmal. If you/your loved one is in dire need of help, save yourself the trouble and go elsewhere for care. Truly disappointed.
I was a patient at The Spine Hospital in early August. When I arrived the morning of my surgery, I was warmly greeted and directed to the admission area. Once there, I was treated with patience and kindness and directed as to where I had to wait until being called in to prepare for surgery. Once, the medical staff had prepared me, my family was allowed to remain with me. They were treated with respect and were reassured that all would be well. While in surgery, my family were taken to a beautiful waiting room and provided with foods, snacks and beverages. My wife was kept informed of my progress in the operating room via her cell phone. It was not a text, but rather the nurse and the doctor. The nursing staff, in the recovery room and on the floor was outstanding. They were there when I needed them to assist me or answer any question. The discharge procedure was quick and efficient. This hospital transformed a frightening experience into a reassuring, comforting time. I have nothing but praise for The Allen Hospital - The Spine Hospital. My praise to Dr. Riew , the anesthesiologist, and the staff.
It seems like these people at Presbyterian Hospital, they have no compassion for the people in need, especially those who are really sick; they only care about charging the insurance company. My wife was looking for an answer to her back pain that was killing her, but they gave her some pills and a shot and didn’t run any tests on her. Right after, they just sent her home. We came back to the ER within 30 minutes because her legs were extremely swollen and again, they dismissed it saying “it was not an emergency” and sent her home. We decided to go to Montefiore, and they Took the initiative of running the appropriate tests and they discovered a hernia in her spine as well as a clot in her leg. They treated her like a person, not a dollar sign. If I could, I would rate them a 0.
I have 2 surgery in my hand they have a good service, good doctor, good and nice nurse and clean hospital .
Been with my mother in her room on Christmas night since 8:15pm. I am a nurse and I am appalled and shocked by the lack of nursing care. The nursing assistant came in at 11:30 to do vitals. The vital sign machine O2 saturation was 85%, and she just walked out. She did not even inform the ghost nurse. Really!!! As a former bedside nurse, myself, this is inhumane and neglectful patient care.
BEST HOSPITAL! I delivered my first daughter 10 years ago and my second daughter a few days ago. All doctors and nurses were extremely attentive and supportive offering their best service. Thank you Shernette from the labor and delivery department, Brito from the cleaning services and all the ladies from the food service! The food was delicious, freshly cooked and served on time. I felt like I was home. THANK YOU ALL ONCE AGAIN!
The wait time in the ER waiting room will kill you before whatever you have. I have been waiting for 2 hours without being seen. I have been in other ERs before, this is by far the worst one I have encountered.
The worst staff ever . So many people at work hardly working . Wait time no matter what is about 6 hours and they never tell you anything .Very condescending staff. Never go here again!!!!
The worst experience in my life Ive been waiting for 4 hours no doctor and no nurse, they should close this place.
Very good hospital, and I am very pleased with the care I received during my Bunionectomy in that hospital. However, I cant say the same for the surgeon, doctor Friedman. He is a very good doctor but my surgery did not came as planned. Things were wrong inside the operating room during the procedure. For this reason, I am not going back to him.
Don’t come here.NEVER! They make their patients wait too long.
They managed to turn a wonderful experience into a hostil environment. My niece was going into labor we showed up and the area was dark and dreary no color no life unlike New York Presbyterian where the birthing center is full of butterflies and clouds. Anyway the nursing staff was very rude telling us we could not wait in the waiting room that was completely empty. And we finally begged and she gave us 5min. Then threatened to call security because we were laughing. Then told my niece to leave us home next time.The doctor on call was rude and unfriendly and while pacing the hallway would not even smile or greet us one of the many times we smiled and said hi. These nurses need to take a sensitivity course and some sleep. I have 3 children and can say have never been in such a rude hospital. We left the hospital and my niece will be delivering at the real Presbyterian. Looks like you just lost $10,000.
Delivered my Son here last year. The delivery went great but after they send you to recovery the Day nurses were horrible .. I pressed the emergency button because my son was crying and I didnt know what to do and they took awhile to come.. My husband had to go over there and cursed them out because when he got there they were over there talking and laughing and ish. But eventually my mom got us switched to the other side of the area where we got new nurses and everything was amazing .. The nurses and the lunch lady was so lovely and nice to us.. Gave us extra food for my guests.. Almost didnt want to leave lol .. Sum it up.. 3 stars, some nurses are aweful ..
I waited in the area room for five hours until I saw a doctor for my son these people will let you die here worst hospital ever in New York !!
ER staff is rude and slow... MRI lab unprofessionalWill never come here again!!!
The first few times great care, the past couple poor care. ER staff sat around talking My husband is paralyzed and needed to be catheteriZed. They kept saying to wait a minute then eait until they change shifts. He hadnt peed in 9 hours. Finally i had to just do it myself
3 1/2 years ago I had the worst experience of my life giving birth. It was like they were trying to actively kill me. I was hemorrhaging and passing copious amounts of blood and they kind of ignored it. They sent me to recovery and when I stood up a river of blood flowed out. They then proceeded to hold me down while this vicious little mite of a doctor shoved her entire arm up my vagina while pushing down on my uterus. I screamed bloody murder and she got one inch from my face a screamed for me to shut up. The nurses looked shocked. And all I can say is I am lucky to be alive. This was after they threatened to call cps if I refused the hep shot for my daughter. And maybe sounded slightly more educated then the huddled masses that still think doctors are God. This place is horrifying and I pity anyone that has to go here. Run for your life.
The WORST nursing staff ever in the ER. Nobody cares, the nurses told me to leave if I cant wait after sitting here for 5 hours. The doctor wasnt any better he told me that I have to wait cause theres people in front of me. Meanwhile the waiting area is empty and the staff is just chit chatting. St.Lukes w 59th here I come.... When someone is having an ASTHMA Attack you dont tell them to wait!!!! That person cant breathe IDIOT!!!
Felt chest pain, and took myself into the ER. After explaining my symptoms to the front desk personnel, they immediately took my vitals, and I was taken for an EKG exam within 5 minutes. within 10 minutes I was seen by a doctor who explained the results. Waiting on the results from the blood test took some time, but I guess that’s only expected.Intake to discharged took about 2 1/2 hours.First experience as a patient in an emergency room:They run the basic tests in an attempt to see if what you really have is an emergency. As I was being released I was advised to see my primary care physician for more in depth testing and evaluation.
The New York Presbyterian hospital system is the best. I see why this is the #1 hospital in the nation
Nice hospital. Its relatively small, so it isnt crazy like a larger hospital. Everything is smaller, from the waiting areas (and I never had to wait long, if at all), to the differerent sections. This makes the hospital experience a lot more pleasent and personal, and seems to make me feel that the staff is more attentive, as there are less patients in each section than larger hospitals . Everything seems nice and clean and non-chaotically orderly. The doctors I have seen listed as working here all seem first rate as is expected of a teaching hospital affiliated with the Columbia University College of Physicans and Surgeons. The doctor I had for 2 different procedures graduated Harvard magna cum laudi and Harvard Medical School cum laudi. The nursing and other staff all seem pleasent and attentive. Staff members including the doctor and nurses not only called me multiple times in the following days,, but send out a thank you card and there is a folow up survey to address any concerns or suggestions.
Sitting in the emergency room for over 7 hours my friend collapsed on the street due to server lower back pains which could be the cause of multiple things and still hasnt seen a doctor or run any test on her after 7 hours waiting.
Waited here for 10 hours because my fiancé was suffering migraines. Waited hours for medication. Watched an elderly patient be attended to by a complete stranger, who by the way was a patient themselves. Its amazing someone hasn’t died in the damn waiting room, which was barely half full when I walked in (once again 10 hrs ago).I’ll make it plain...If your having an emergency don’t come here.
Spent 6 hours in the ER with my husband just to have his info taken. When i tell the nurse i wanted to leave her answer was “last name” 🙄
My father was here for a hip replacement and they had him in the wrong unit. So they never asked about him. We had to go to them to find out what was going on. All they did was keep him doped up so he would eventually die. Even the obnoxious doctor said us we can have 5 minutes of his time. There was nothing he could do he’s to old. We called another doctor and had him transferred immediately down to Columbia pres. on 168th st. Who not only repaired my fathers hip at 87 but saved his life. This hospital is great if u want to die. Otherwise, run out of this hospital as fast as u can. I realize the doctors here r from the bottom of the list. Who barely got out of med school. And extremely dirty. Should be shut down.
Worst staff I ever had the displeasure to meet. 23 hours with pain sitting in a chair 4-6 hours then in a bed in the HALLWAY 8-10 hours finally 11th hour bed upstairs was ready at 5:30 a.m. your kidding me :/I had begged literally to comfort my pain(S) I repeatedly asked for food from 7:30 before 12 a.m. knowing I could not eat after 12 a.m. for surgery. Went to room at 5:30 still no pain killers ... called Administration which couldnt care less, a flock together.. I pulled I.V. out and left.So 23 hours of pain and suffering, inhumane, no empathy. Worst part I still need surgery. Two kinds of Doctors: 1.) Whos payment is helping others. 2nd type of Doctor just wants his check weekly. :( ITS SADAs for nurses some want to work the rest just want a job... go figure.
Very bad experience I had with being one the family members my little Sis pick for the delivery. Everything seems fine and everyone helpful and professional until a nurse called Carmen showed up as the delivery Nurse for the day. She was so unkind I dont understand with so many people unemployed, why the aides and staff at the hospital are allowed to be so rude, lazy and disrespectful to patients and their families...I have never seen anything like it...If you make a complaint, then you are really in trouble!!! All of the aides are aware of the complaint and then you are treated like a leper....Why is it so difficult to treat people with kindness and respect? The hospital needs to hire administrators, who have the time to monitor the employees and see the way patients and their families are treated...Every person has the right to be treated with basic human kindness, and if your employees cant do this, shame on both the employees and administrators. The Nurse Carmen was extremely rude, demanding of you to do as she said even if it was not a rule from the hospital and she would be even bother if you would say another Nurse was nice or even if you use clothes to avoid trasfering batteria to your love one or her little one. So stupid. I know I would not pick this hospital for my delivery day Gods willing.
I didnt have a pleasant experience in this hospital in the Sonogram area the lady there was Asian very rude loud as they can get I went there for my sonogram because my Ob/Gyn doctor send me because my son was big, and they need it to know before doing my C-section I heard this lady from the waiting area said that she wasnt going to my sonogram again that they knew my baby was big everyone that was in the waiting area hear her conversation with her colleagues all the way in the hallway. Then when I went to get it done, she told me I got three babies she was wrong then my blood pressure rise and my labor was induced. Another thing I was high risk and they let me there knowing this I was supposed to be in the 168th St hospital not there. Be careful about going there. She lucky I didnt know much, and I was young during this time, and I wasnt in the health profession like Im now.
This review is ONLY about their birthing room and post partum care.Our son was born 11/2017 and our experience was fantastic. Our OB Dr. Schott was not only knowledgeable but saved our sons life without hesitations or complications. She leads a staff of caring individuals who will be on top of your needs and making sure you have the birthing experience you deserve.Our nurse was Miosotis and I couldnt be happier with how she handled our admission and listened to my pregnant complaints and so on without ever judging but just supporting.Patient services was on top of their game about a negative experience we had prior our son being born when visiting and delivered on every promise they made and made up for whatever happened before. We are very grateful.The care in the room after birth is TOP NOTCH! nurses make sure you are comfortable, fed and happy 24/7 . There are lactation classes before you leave the hospital. My husband was allowed to room with me and was treated with the respect he deserved but being such a supportive husband and father. We got a handmade blanket for the baby by a lovely group of senior ladies and the food was so delicious!I will be delivering here again for sure.
Waited in the area room for six hours until I got to see doctor worst hospital ever !!
Terrible, nurses and doctors neglect their patients. They have one doctor in the ER at 8am! How is it possible to leave the hospital feeling worse than when you came in? Dont come to this hospital, go to montefiore!!
Ive been waiting for Dr. Chung for over and 1hour 20 min. Know one tells you anything, about shes running late, shes behind schedule or anything. And the ATTITUDES THAT THEY HAVE WHEN YOU ASK A QUESTION.
My husband had a surgery on his back 2 weeks ago. As a wife, who waited for him while doing the procedure would say, I am so impressed by the service of their staff. They were so caring. They catered for us. My husband so glad about their service overall. Dr Ron Lehman was great!Hamdi, the man who ushered me to the family lounge cant do enough for me. He made my day a lot easier that day! Thank you so much!!!
I wish I didnt have to give 1 star! The wait is ridiculous there wasnt even a lot of people! I went with symptoms of a miscarriage I waited 2.5 hours I finally just left. They have a broken vending machine that makes a horrible noise because theres a soda stuck instead of just unplugging they rather have everyone in waiting area listen to the horrible sound it makes! Never coming here again!
The emergency room is far from an emergency room here. My girl has been screaming in agony & pain from lower abdominal pains and noone bothers to come check. When I go to the front desk a woman says she has not even been assigned a doctor. If I could flip out on the nurses here I would but Im not trying to get into problems with security. This place is suppose to be a professional environment but these attitude having nurses can care less about someone laying down for 30+ mins in agony while they continue to walk by while having their little giggly conversations. The employees here need to be checked!
👍
Awful service. We had 8 y.o. son. With severe stomach virus and dehydration. More than 2hrs waiting time. Never again.
Worst hospital! Terrible staff!! Dont waste your time
This place is bad don’t come here
The doctors and the nurses in the labor room are angels. They do a terrific job.
Its been the worst experience of my life .. I almost give birth in my car .. I was almost in labor and they sent me home ..so in my way back to the hospital my water broke in the car ..thank God I made it on time ..but I will not recommend this place to anybody ...
Unfortunately the emergency room management/ services are poor.. Don’t go to this ER if your looking for emergency relief /care
Hands down the worst experience at a New York Presbyterian hospital. NYP is my go-to. I went by ambulance with good reason, and it took me an hour just to flag down a patient care tech or nurse to pull my bed into a supine position because I was too weak to, and I have postural pain.There were mosquitos flying around the emergency department. There was vomit in the ED patient restroom that wasn’t cleaned. I came and left Allen Pavilion in the exact same condition. No one saw me— 4 hours. I walked out. Took me forever to get home because of the pain, and I live 5 minutes away. I had a paramedic I know bring me what the hospital was supposed to give me at home. Not exactly supposed to happen that way..Now I’ll probably get a $10,000 bill just because they think they can.
My wife gave birth there recently, delivery of the baby when well cant complain. BUT SERVICE IS SUPPER SLOW. AND RECENTLY LOST BIRTH CERTIFICATE FORM. AND NOW MY SON IS WITHOUT A SOCIAL AND BIRTH CERTIFICATE. THATS NOT ACCEPTABLE.
If u sick and want to suffer pain just come here, they will literally not care.
This is the worst urology clinic to get medical care. My daughter with multiple health problems is notoriously left without any medical supplies that she needs daily. The management never put any effort to explain, coordinate or help with it. Further more, the manager herself is refusing to give her last name, when asked, stating “ there is only one person of the name Jessica”. No any respect to parents or family members. Very unprofessional and rude
Labor and Delivery Nurses treated my daughter well but overall the hospital is dirty.Entrance lobby was dirty and delivery room had blood stains on the floor. Not a good first impression. Praying all goes well with delivery and maternity ward are cleaner
Great service, excellent doctors and nice/clean hospital!
Took my fiance to the emergency room with chest pain at 2:30 pm in the afternoon the doctor saw her nine hours later, terrible service nurse sees you once and forgets you are still alive, once you survive the emergency room and you are admited the service is great, a real shame anyone has to go through that ordeal, very few staff to deal with patients in the emergency room and they have the bad habbit to forget about you.
One of the worst hospital bad choice in my life
The wait time is ridiculous.The Nurses are rude as hell, especially in the Labor/Delivery department. I was accused of solely wanting a note for work. When I was inquiring about whom I should speak to about medical leave. I’m currently 5 months pregnant with a terrible sprained ankle. I was accused by the front desk nurse, that I only came in for a note. The nurse and midwife who attended me, made me feel uncomfortable with their stares and distasteful attitude. After I received “clearance” which the front desk nurse with attitude didn’t mention about. I went home with a sprained ankle because I couldn’t tolerate their unprofessionalism.
Eddie the nurse made it a great stay for me. I stayed three days on the east side, second floor and Eddie had a great bedside manner.
This is ridiculous you come here to get medical attention seeking for help .... but instead you come here to waste time and energy going after the nurses and doctors worst hospital Ive been to
If I could give no stars I would. Last summer when my uncle was admitted he was really sick. they put him on the geriatric ward because they didnt have space for him in intensive care and they didnt even have monitors on him to monitor his vitals. my brother was in the room with him and i had just walked in and noticed his lack of equipment. a couple of minutes later a nurse comes in and has the nerve to ask me and my brother sarcastically why we didnt come and get her; that my uncle was in distress. i responded back to her, why wasnt he on any monitoring equipment knowing how he needed to be in intensive care.they are the worst when i comes to bedside manner, common kindness.
The first time i gave birth to my babygirl i had an amazing experience however this time when i gave birth to my second little girl i was so dissapointed. The staff during my labor process were amazing, no complaints about them but once i was upstairs in the room some of the nurses were rude. How is it possible that you have to wake up every freaking hour or every two hrs to tell them that you need milk for your little one or if the baby is eating to much ( every two hrs or two hrs n a half) i have to wait till 3 hrs seriously?! They really had my little one crying for 1 hr n half hungry! Then they had the nerves to tell me to give her the breast when she didnt want it neither i was producing any milk at all! Really dissapointed this time!
The worst experience ever delivered my daughter here and i had to come back 3 times in the same day they kept sending me home while having contraction 3 mins apart then only w 3 centimeters they made me walk 3 hours to admit me in the hospital then put pitosin and my epidural didnt go see me for about 4 hours and i was 10 centimeters for 3 hours already then i had this rude nurse tell me thats since i wanna do grow people things i have to hold in my pain ! Due to the fact that she thought i was to young to have a kid (20) then after i gave bith and they took my daughter they brought her to me while i was sleepin and didnt tell me anything thank god i woke up in time because my daughter was choking and had vomit all over her face ! WORST HOSPITAL EVER !!!
The worst hospital to have a baby in,fathers cant see there kids .The worst in this dump as i write this comment
This hospital is the worst been here three times once when I was in labor and they didnt take me because it wasnt the hospital I was to pose to deliver second time came with my infant at 5pm didnt get outta the hospital till 12am lack to the staff waited 5 hours to be seen then 2 hours to be discharged then the 3rd time my infant have rash and was their from 1 to 3 and nobody seen us so got up and left to another hospital
Dr. Riew and his team are superb. Communications were timely and effective. My turn around was a day and a half which I attribute to the skill of Dr. Riew and his associates. My PT was short yet effective. (as always in NYC, check your parking status. The hospital has an independant contractor and they will ticket you if they can), otherwise my experience was positive throughout.
Was there with a stabbing pain under my chest and two hours passed by before I was seen by anyone. Tried to force me to drink something I cant for acid reflux, and gave me tylenor for the pain. I left end up in in rooselvet hospital where I should it have gone first to start but because this was closer my location I came here, anyways at rooselvelt hospital they found out that I had an ulcer. So if you want to go waste time and die with pain by all means come here.
My Goddaughter Been there since 3 oclock this afternoon and here it is 8:07 and she hasnt been seen. Horrible service.
This hospital seems to place their priority on substance abuse patients and alcoholics. Note that I am not judging the patients, I am judging the doctors in the Emergency Unit specifically Dr. Depp . My husband was brought in because of a heart related issue, 6 hours in Dr. Depp states my husband was perfectly fine although his EKG confirmed distress. You would think my husband was given something for his heart, not at all, chest pains and an EKG to confirm that something was indeed wrong with his heart was not enough to consider this a life threat. Honestly, the EMT that escorted us was more informative and had bedside manner than what my husband received here. Also, he was removed from his room just to be placed next to the staff members because the room he was in was given to someone else to get their stomach pumped.
This hospital deserves a 0000 stars, took my mom to the ER for Abdominal pain, as were waiting patients are also waiting for the same reason or others, patients has been sitting there for more over 4-5 hours, also the hospital hygiene was horrible, from the entrance of the hospital, to the bathrooms and triage.Once my mother was called in to triage, by the bed that she was assigned to their was dry vomit from the previous patient, blood bandages on the floors, EKG tape patches were also on the floor, which it seemed that the maintenance person hasnt cleaned for hours SMDH.What happened to the cleaning and maintenance of this hospital, this issue needs to be submitted to the Hospital Department of Health and resolved, a dirty hospital makes the patient get even more sick and the visitors will get sick also.
Waited 3-1/2 hours in the ER just to be entered into another area to wait lord knows how long for the 1 doctor on call to see my boyfriend. Still here cringing on the discusting bathroom that has vomit since I got here and no one cares to clean it. Or the security guards that are on their phones instead of watching the door.Or maybe its the bloodied up people and asthma kids that arent being attended that is bothersome. Im going to pray to never be sick enough to have to actually come here and Im going to keep in my prayers those that do not have other options.
Worst place for labor and delivery!!! Couldn’t breathe and the response time was unacceptable
She was very understand and knew, what I was telling her. and Very courtesy.
My Girl is in the maternity room awaiting to give birth just waiting for the for the baby to come out. Im in the cafeteria in the basement and i have to say is DO NOT EAT HERE. The cafeteria is infested with Roaches all over the place. They are comming out from within the counter and where the food its placed so people can serve themselves. As of right now all the tables are dirty with crumbs and food on them. This is a total disaster, and very nasty,filthy,and shameful for who ever has anything to do with the maintenance and management of the cafeteria here in the basement of Allen pavilion Hospital in 218 Manhattan,N.Y.C. We are better than that people.
Except for one excellent nurse named Janet, the staff encountered here is completely awful. When my grandfathers breathing tube popped off we pushed the call button and when no one came we ran to find a nurse. The nurse had no sense of urgency and continued chatting with another nurse until finally she leisurely walked into the room taking her time to slowly put on gloves while our family was in a panic, watching her in horror. My grandfather was in 2 River East and in his final moments one of the night nurses called security on our family because we had more than two visitors in his room. Once we explained to security that we were there to say goodbye, they apologized and left. It is completely unacceptable and disgusting that a nurse would try to deny a family thier final moments with a loved one. This nurse was working the floor and knew the situation. Absolutely horrible.
Warm people kind generous and professional .... amazing team ... thanks .... I will never forget what they did for my family...
The experience of my children, was a great attitude and I feel like very grateful for the attention about how I feel in thats place.
They make you wait forever, even though their personal is not busy.
Good doctors horrible emergency room service
Care itself was good but takes WAY too long
(October 19, 2017: 3:00pm)My name is Carlos Blanco and I am currently at the hospital and I am very glad of my nurses care and attention to my well being and follow up. I came in with a flu and bad asthma my flu is contained but my asthma persist. I couldnt breath just now and the staffs response time was impeccable. So glad that Im here and nowhere else.
I went to the Allen Pavilion to have a fibroid removed. Everyone was incredibly nice and helpful - especially Dr Paula Castaño who led the way
THE WORST EMERGENCY ROOM HOSPITAL EXPERIENCE EVER. EVERYBODY IS UNPROFESSIONAL AND IS EVERYTHING BUT PATIENT FOCUSED/ORIENTATION.
The Nurse SARAH, WAS UNPROFESSIONAL & EMOTIONLESS !!!! Awful Experience!! Everything else was perfect. Love Their Hot Chocolate.
Genuinely compassionate doctors and nursing staff.
I had several recent experiences at Allen. I had prostate surgery and when I came out of the anesthesia, my recovery room nurse, Soki, stayed next to me the whole time. I was release the next day, and a few days later, when I had a problem with my catheter, the ER staff saw me expeditiously. They resolved the problem. A few weeks later I fell and broke my pinky finger. The ER staff again saw me expeditiously and gave me excellent treatment.
EXCELLENT FACILITY WITH WORLD CLASS DOCTORS AND MEDICAL STAFF.
For making me a disabled sick patient seeking emergency treatment pay to park in a disability spot
Every employee needs to be investigated, very unethical place. Please avoid this place at all cost
People don’t even answer their phones
IT’S THE WORST EMERGENCY ROOM EVER TO GO I WAITED 8hrs AND I DIDNT RECEIVED MEDICAL CARE SO I LEFT.....
This the hospital I was born almost 20 years ago 😳
Sooo this is the hospital I was born 🤔
I was born here and I came out alive 💀
Wow thats a awesome looking good
Waiting time is too long
Great and a great staff I will say
My hospital of choice!
The worst hospital!!!
Great hospital
Clean, quite and modern .
Great service 😍
Very caring.
Worst customer service
Nice place!!
Total reviews rating 3
199 Reviews for NewYork-Presbyterian Allen Hospital 2023:
Review №1
2021-12-18Been here with kidney stones for over 5 hours in pain. Only saw a doctor and nurse one time because as seen below they where just SO busy with all the patients based on what they said. They practically just came to me just to tell me they will see me shortly. I Will NEVER come again and definitely DO NOT recommend to anyone. A hospital full of humans yet no humanity. The Nurse and RN attitude is disgusting to top it all off, they treat you as if your wrong for complaining
Review №2
2022-05-03Horrible emergency room great staff but horrible service 9 hours waiting for 1 ultra sound. Worse waiting than a 3rd world country
Review №3
2022-03-16My mom is hospitalized here fir a second time. First time was when the psych dept existed here. I dont like their sister hospital at 168th street. Here my experience from the ER to all the nurses on her floor as shes been admitted have been so kind and compassionate w mamas care. I call every morning to check in on her before I get there at noon. They are organized and return calls within an hour often times within 30 minutes. Today we had a musical recreational therapist visit and it made mama so happy. I dont have complaints about this hospital.
Review №4
2022-05-20Never herd so many people cry out for help and be ignored. Was there for almost 15 hours with nothing but no results and a hospital bill. 2/3 nurses were helpful, First nurse most likely forgot she was my nurse and I’m sure this caused me to be unseen for the first 2 hours
Review №5
2022-02-19The security up front is very rude !!!!! He called me outside of my name !! He does not need to work thereHe works on the emergency side he’s like skin and a bit heavy set!!Most people don’t even want go to this hospital because of him my grandmother fractured her hip and he did not bring her a chair he sat there and watched her !! He needs to be gone !!! Because it’s obvious he doesn’t care about him job ! Or the safety of people
Review №6
2022-07-06Worse ER ever!!! I went to this facility with a terrible headache and my throat was crazy sore and painful, these mfs had me there for 4+ hrs and just gave me the discharge papers and ask me to go to CVS and get otc pain medicine. Shame on them🤦🏽♂️
Review №7
2022-06-26Horrible emergency room the security from this location was very rude and he clearly discriminate me and my family I have the worse experience ever I’ll never come here again, I never see so many inhumanity good that my brother work for one of the largest Latino news in USA and he will make sure people know about this place , people lead your rights as a patients they I’ll do so many bad stuff to people that don’t know how to deal with this type of discrimination but lear that we got people who we can REPORT THIS TYPE OF BAD EXPERIENCE LIKE THE boards, managers , YOU CAN Mke a police report and open a case with any body that treated you wrong. I’m so sad about my experience here ( security head Mrs perez will not hear you or help you in this location so don’t waste your time .
Review №8
2022-05-30The waiting time to just to get a doctor to see you in the emergency is more than 5 hours which terrible. Never coming here ever again. They are understaffed. Not enough doctors. I don’t get the point of the emergency room if they can’t try to treat us at least within 2 hours.
Review №9
2022-06-29Amazing I have been a going there for over 25yrs they have the best doctors in the world. I just had a colonoscopy done there. Dr Lee is the best GI
Review №10
2018-12-01My son and I wanted to say a big thank you to all the ER staff. They did an exceptional job taking care of my son, from the check in personnel, xray personnel, Nurses and doctors thank you for being so kind.