Delivery
Yes
Nike NYC in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 212-376-9480
Site: https://www.nike.com/retail/s/ni...
Site: https://www.nike.com/retail/s/ni...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–8PM
Comments (199)
Justin B was so helpful today. Attentive, checked multiples resources for my size and held my items while I checked merchandise in other floors. This 5th Ave store is beautiful, almost reminds me of being in an Apple store. The aesthetic and clean and bright and welcoming. I didn’t find a lot of kicks for my wife foot but the men in my life are happy with theirs.
Prices here are ridiculous. Unlike every other store on the planet, they don’t offer any sales, so you have to pay $200 for a thin sheet of fabric and rubber.They don’t have a good selection of sizes and the biggest sizes they have for men in the shoes I tried are 9 or 11.5.There are not enough employees so it takes a long time to be able to ask anyone for a size.Do not recommend.
I went shopping with my children and they both had a fantastic experience, the staff were very attentive and friendly and the shopping experience and product choices were brilliant
I am a disabled customer who visited this location with my mobile device I waited online but to my surprise their was a second line so I went to the security who then went to the supervisor and I could see him through the glass and he said no excuse I had to join the second line. This situation is not an excuse, at the very least use some discretion
Was simply minding my business, store was empty. I wanted to see all floors to see if there was something i’d like. As I was walking to the bottom floor, unaware it was only kids, an employee yelled at me because I was about to turn around. Keep in mind there was no one there, I didn’t want to go on the kids floor, and I was not bothering anyone. No need for an Employee, who is supposed to be helpful and kind, to ruin my experience here. It is sad to see the company ruined from a poor choice of employees. Never coming back. I was extremely upset. Do better.
Amazing store and extremely helpful and friendly staff! They are everywhere and willing to assist and answer questions. It was such a wonderful shopping experience. When we left is when it got bad. We are tourists and I stopped near the exit to check my gps to know what direction to walk. A security guard walked over and said “I’m not going to tell you again, get in or get out.” I told him that he never told us a first time. He insisted that he had told us. I don’t mind being told not to stand somewhere, but don’t yell and don’t treat me as a repeat offender when I am not.
The staff seemed a little overwhelmed by the amount of people in the store but post-Covid, who isn’t! I had to return something, I was redirected to a less busy floor and even if the cashier spend the entire transaction speaking to her coworker instead of acknowledging me, I was grateful for the quick and easy transaction.
This Nike store is also really cool! Like most of them in NYC this also has different floors. A big plus is that they have a restroom for customers!Service always great here
Beautiful store. Many shoppers carrying their purchases out in big Nike bags HUGE assortment of shoes to pick from. Getting the size you need could be a problem. Go shopping!
Poor customer service. When I wanted to try on shoe, manager had to break up a group of employees talking to get someone to help me. When I wanted to purchase, my sales associate disappeared, so I had to go to the circle of employees talking and ask someone to ring me up.
Shoes. Great Deals.Good emloyees.Motivated.Go for a good brand.The lab is great.Unique NYC styles.Changing every month.
Great store and great dependents. However the security at the gate was a complete jerk.July 19th.It started to rain and he told my 17 year daughter not to block the door. 10 seconds later he repeated it again and I asked him if he was referring to us, since the lobby was crowed and nobody knew who he was talking to. In a threatening plan, he looked at me, pointing his finger at me and repeating in a very unpleasant tone, you, you, you!Nobody understood anything.I am a big fan of the Nike brand and I think that people who work in their stores should have a more polite and helpful behavior.For my part, I will never go back to that store and I hope I never see that “person” again.
We love love love Nike. But we’re all hyped up and let down by the lack of basketball clothing and shoes. Better shoe selections elsewhere in NYC. I will say the staff was super helpful and the store seemed fun, just not close to what we experienced in other Nike stores around the country
Horrible customer service. Waited 20 minutes to even try a shoe and all the salesperson said was “I ordered twice and shrugged”. I didn’t even receive it at the end. You’re not making food! Improve your customer experience and train your staff on the importance of the client experience.
Wow wow wow! We love this store! Sooo much range, very helpful staff -- big shout out to fellow Australian Benny who was awesome!! Would give more than 5 stars if I could!!
Glad we checked it out. Lots to see and plenty of staff. Staff were quite chatty with each other however. We would have purchased more had they offered assistance while we looked around. We had to break into their conversations.
Meh… Ive gone here 4 times. None of the shoes are worth opening my eyes up for. They have the same old shoes you bough before in different variations of bland black and white. If you want clothes with the Nike logo spread across your chest then its great. Meh! I come to the Nike store for shoes first.
Complete waste of time. Customizing was closed for private function Did not have mens size higher than 9 of one of the most common models. No better than a regular store, only more crowded.
The store is perfect in terms customer service, shoes availability, I always visit this store once a month and never had any issues until now, It has all departments on each level according to your need, it has Nike Expert level too, the infrastructure inside and design is just too good. 5/5 ⭐️
Customer service do not exist on the top floor. Out of 3 associates that I spoke with 2 never came back with items requested even though I saw them later on the floor. Customer service on register is not better.It was my first and last time in this store. Perhaps my last purchase of that brand.
Cook store! Great to see the “archives”
Quintessential Nike store experience. Great staff, great selection of items both clothing and shoes and a really well laid out store. Blaine helped me and he was incredibly personable. Can’t wait to visit again.
This place is always very busy. But for it to be on 5th Ave you would expect their elevators to be working. It’s been weeks and still no elevator. This nike store has over 4 flights. I also waited about 30 minutes just for a pair of sweatpants in a medium because it was on a different floor.
Really neat. OK prices... but the sellers seem more interested in chatting with their buddies than to give assistance.
Definitely an interesting experience at this Nike store. Each floor offers unique products with the Nike Shoe Lab offering a very interesting look into their sneakers. The first floor also has an interactive fun zone for kids to play and try out the shoes.
Really good experience but not pices. Loved it is 5 floors and especially the museum part.
Cute little store but is missing the Soccer Jersey section that is Nike Brand among other thingsCould be better if it had Nike Brand Gear from World teams and the MLB
This place was created by a truly master in Marketing. You will have a great time there. Its the total experience of Nike, design, entertainment and shopping. What a building of Nike. Not sale or clearance prices, but still totally reasonable.
Security guard is rude mannered and started yelling, rather than helping customer walk in, his inside knocking on the door saying which door to use. Not a service expecting from such NIKE store. Hopefully they make the service better next time. NIKE, please fix your service and I am not the only reviewer gave bad review because of security guard, please check other reviewers and make proper adjustments to your store service, specially security guard.
The clerks were terrible. Especially one black women. I should have known her name. I tried to get exchange items. Since I bought it from NJ, they said it’a impossible to exchange unless I pay tax. Okay I got that. I just asked it nicely.. But did you have be angry at me to explain that? I went to get help. Not to fight. I have never insisted that u guys have to exchange . No nothing like that. I guess she thought she was a God in that store. That the way she behaved. I said not to angry at me. But she never apologize. I can’t believe how that type of person can work at the store? I felt she had so much anger in.
The Public never get a chance at getting any popular releases. Managers and district managers only cater to the resellers because they getting paid in the back end . It’s Always the same kids getting all the hot releases and camp out hours ahead like they know what’s going down. When there’s kids don’t get their way they create fights ect
In store experience is way better. One of the best Nike stores I’ve visited.
Tourist trap. Shop online save yourself time. Tried to find running shoes and there were no employees available or sections dedicated to running. 3rd floor is Men’s. Just apparel which is not noted until you get there. I miss a real sneaker store. Nike has ruined a retail experience by creating more than you could want in a store and lost touch with customer service.
Went in looking for a pair of Air force 1s. Went to ask for my size and my guy was trying shoes for HIMSELF!! I asked for my size and he didnt even make eye contact, just said nah man sold out. Never again, worst service ever
This store might have high tech and robotic arms, but also the worst customer attention. I wanted to buy a pair of Alphaflys, and the seller gave me the wrong price. I told them, the price had to be updated, he didnt care until he saw it in the device he uses. I also mentioned I wanted to try two different sizes, he didnt care, making a general statement and leaving me for another customer. I dont understand, its ok to be wrong sometimes, and Ive never been rude or impolite. I wont wear this brand anymore, as if this is the best service they offer in their flagship store, then its better for me to run bare foot.
Nice sneakers selection. Great customer service despite the crowds. We were able to see 4 floors and complete our transaction within 30-40 mnts or so.
Been in multiple Nike stores coast to coast and always have an excellent experience. The athletes were very friendly and down to earth and made the vist very enjoyable for my family and I. Definitely will come back to Nike NYC when Im back on the east coast.
Kinda disappointed. If all you want are sweat pants and trending basketball shoes this is the place for you. I was hopeful there would be an inclusive stock of the full lineup of Nike gear with everything from golf to tennis and every sport A to Z.
Walked in and approached Gabriel who provided superb service. He helped me find the perfect water proof sneakers, set up an account and they will be shipped to my home. Gabriel went above and beyond. Extremely pleased
Very good experience and professional staff. Just came in to find some snickers for my son. Our loved one is now super happy
First time at the Nike flagship store on 5th Avenue. Five floors of Nike gear for men, women and kids. The 4th floor has all sneakers and the line of people stretched down to the 2nd floor to get to the sneaker section. The line moved pretty quickly. I ended up buying Nike Vapormax Flyknit 2021 in Black for my lady. Great place and excellent service. If they dont have your size, it can be ordered for you. Highly recommended. 👍
Nice environment. Great customer service
I came here for a SNKRS Pass. It was a quick and simple.
This store is awesome! If you are not already a Nike fan, you will be after a visit here. Staff are real friendly and the added experience when shopping with your app and profile is a clear plus. There were some issues with what showed as in stock and what was actually in stock, which caused a wrong delivery to our hotel (yes, they do have complimentary hotel delivery) - Also the app only works on certain items. We will go there on future NYC visits. Store changes on a regular basis!
Awesome store. It have almost every Nike things you want
Its basically impossible to try on a pair of shoes, staff is very reluctant to help. Ordered a size from staff and waited 30min without anyone showing up. Meanwhile staff members wander around aimlessly with nothing to do.
Very nice, huge store on 5th Avenue NYC. The only I could not find Mens sport pants that would be not sooo thigh at the bottom. Only thight or very slim sport pants in deffent variations or if wider, then in very heavy material. ... Maybe its popular, but not what I was looking/expecting.
The biggest Nike store i have ever seen, and they do not carry one shoe that is 15 wide. I was told that i would have to order online.
Have two workers dont know where anything is the other half were very helpful not a good place to go if you looking for good shoes sorry to say Niketown NYC I heard is way better real post about it when I get there
Really good 4 floor store! In my personal opinion too much running sections, needs more basketball or soccer sección. This store needs to be the best in NYC and it’s not like that.
AMAZING CUSTOMER SERVICE! Came for a pickup which I got successfully. Had a creepy guy start following me in the line and I alerted staff and instantly they helped me leave the store safely and made sure I felt safe. Thank you so much for the guys that helped me get my shoes and keep me safe ❤️
Great selection and helpful staff. Lil crowded on a weekend but from what I see, just shows theyre sticking to quality products image match.
God that place is dope. Loved it. You can even custom make your shoes or t shirts
Staff went above and beyond to help us with a specific request. Great experience - cool 😎 store.
Amazing collections wide range of shoes and sports wear even customize shoes modification is possible thats the highlight but with appointment
Its a very cool store. mice shopping experience.
Set your opening & closing times properly, last night you closed at 7 although it said 8 and this morning you don’t open on time and about 200 people are waiting outside the store in the cold 10 minutes past opening time
Beautiful store, but staff is not really service oriented. We requested a pair of sneakers to try on, after 20 minutes waiting... At least the staff people seemed to have fun in the meantime chatting together. Sorry Nike, but this is not what can be expected when visiting the newest flagship store in NYC.
Didn’t have to wait on a line walked right in was greeted not on the main floor but on the floor I was directed to for exchange/purchase. Right away Emmanie greeted me😊 4th floor shout out !!! She helped me briefly and was so adorable. I went to look around so that I can exchange what I purchased online. Kirk Kirk Kirk!Because of him I purchased an additional sneaker. his patience and attention was a delight. No pressure! Kirk thank you 😊 Emmanie thank you😊Can’t wait to wear them. Can’t have enough crisp white sneakers😬
Pretty cool shopping experience at the Nike House of Innovation. Staff available at every corner and very friendly.
Love the professional service offered by the employees 👏...UNLIKE THE STORE AT THE JERSEY GARDENS MALL, *****THANKS A LOT*****
Really nice place. It is expensive.
I came here yesterday to look for a pair of sneakers. A complete mad house they have it roped off like a night club to get up to the shoe department. No thank you but for those tourist its a shopping experience . For a new Yorker hell no .
They didnt have the 90 air max in black . Still looking for them
Staff was very rude especially on the top floor. Poorly managed. Not the kind of experience you expect from a flagship store
Fast good interactive service..you can pay the sells rep where ever u are in the store instead of looking for cashiers its great.. cash or card or site
This was my first visit after they relocated from 57th Street. I like the layout of the store. You have the option of taking the elevator up with Covid restrictions. Or the steep stairs. I walked up and visited 4 floors. That was enough exercise after a day of walking in the park. The store was not crowded at all. There was plenty of staff there to assist my Nike shoe search. The new Nike maternity line was not available in stores yet I was told. I was able to find the sneakers that I was looking for. Nike is showing their appreciation to the US service women and men by offering a 20% discount online and in store. So that includes all active, reservist, veteran, and retired US military personnel and the spouses and dependents of active personnel. Nike, thank you very much. So in NYC that’s a greater savings with it being tax free.
One of my favorite shops great staff and helpful 👍🏾 front desk Rep named Kenya
Terrible service. Very haphazard. Waited for a size for 20 min and then told oh sorry it’s not there. Elevators hardly work. Poor service.
Didnt have 2 of the Snickers I asked for. So big shop and its better to buy via Amazon. At least they have stock.
Always a great time picking up my sneakers from Nike NYC flagship store! I love the new building and all the work that went into it. I Went to the unveiling event they had and got too see in depth the new building when they first opened up. If your visiting Nyc i would definitely check this place out. Checks Over Stripes!!
JoyRide is the new merchandising. It gets all store full of bubbles. It was quite an experience, this store is enormous! It also has shoes lab and great material for runners. It is super recommended for runners.
Should open at 11 AM but didnt let anyone in until 11:30 even when it was freezing cold outside...
Not as impressive as you might think... It wouldnt kill them to throw a few items on sale once in a while. Everything is at our above retail aka overpriced. Better off @Nike.com
Unusual selection but not a real shop to pick up clothes.
Best nike store I ever been in! New York!
Great service. Really appreciate the employee effort to accomplish the needs of the client. Top top
Bit of a disappointment to honest. The store is cool, the employees seem nice. Their newer styles are pretty ugly in my opinion. If you want the newest and most fashionable gear, you’ll prob like it. If you have eyes and want to look halfway decent you won’t like it. Was looking at a zip up top, but they didn’t have any mediums, which is a bit weird. The sneaker floor was overrun, and once again not a fan of their new sneakers. Sucks because we went in to buy at least 2 pairs.
Terrible customer service with a very low inventory
I love Nike as a brand and quality. The store is great but they need more people helping customers. They still have a lot of restrictions for capacity. I love my new sneaker buy it took me 2.5hr to buy them and it has a little stain, but it was the last pair so I take it
If you visit Nike flag ship store you latest model of shoes but limited for kids selection. The Nike air evolution is interesting: shows on 6 balls :)
Great flagship store.Plenty of sneakers and apparel
On magnificent 5th Ave this 6 story store is easily seen and instantly marvels you. Truly incredible from the outside, and truly incredible from the inside. There is a half a basketball court to try shoes out, and whole floors dedicated to shoes, men’s clothes, women’s clothes, and the expert floor. The expert floor is where you meet with a Nike expert to see what you would want which is very, very cool. Incredible Modern Nike Store!
Small shop. Didnt have what we wanted. Ignorant staff just sharing life stories with each other
Went to buy Nike sneakers and although I couldnt fit in, I took back the pairs and got one that I could fit in amd my refund back
The store is well organised and has a very nice set up. Disappointed that a store with such big size has only two restrooms. The Que was Long. Some people were on the floor. Some had kids. It should at least have triple that number.
Amazing new Nike store !Nice atmosphere, very helpful sales person.Big up to Nike that included large size models to expose clothes 👍🏼
I am a fan of nike sport shoes when ever I travel internationally I love to visit there store and buy the shoes which touch my hearts 🤣 seriously. however, I am not satisfied about the latest and newest model because I bought Nike metcon 6 form this branch supposed to be the latest model after a few days I found a newer version of what I bought above in my country in online shopping .I think this store should be unique by providing the latest model or what make this store special. Beside I have to admit that the showroom has is impressive and the shopping experience is great .But please consider my valuable comment from an old fan of your product so no other customer will get my bad experience. Still I didn’t talk about the price .Your loyal customer.
Incredible, 5 floors of Nike gears to see !
The workers just roam around and help whoever looks like they need help, which is cute, but ineffective. They need dedicated stations. I had questions and couldnt find anyone to help me. Surprised there isnt a dedicated customer service area at the flagship store.
I used to look forward to coming to the store as of today I will never visit it again. The staff are not welcoming there’s a line to go upstairs to shop for Sneakers and nobody is willing to help. Now I know why people go online and shop as the stores have no chance for the future. Horrible experience I’ll never be back
Totally immersive experience and very thoughtfully designed store. Having the half court inside is a dream!
Floors of good stuff. nice
Workers acted annoyed when i asked them a question and stood their continuing their conversation. Very arrogant and rude.
The store was jammed but the wom a n that helped me was terrific.Will look for her next time.Thank you.
Superior customer service. I received personalized assistance in finding my next walking sneakers/trainers. Special shout out to Chelsea for her help.
I wish kelsey was still there:(, always such a nice person to chat with
Great customer service and beautiful store
👟🏀🏃Recommendation: Go to the top floor. Its an experience. You can have your own personal shopper, so you skip all the lines. They even have a private room for events.Only cons are that the plants are all fake and as for customization, you are pretty limited to what you can do in store. You will have more options if you customize online.
The staff member will intentionally ignore you if you are not white. Ive seen black staff members only eager to serves white blond women and they intentionally avoid my eye contact and even lied to about different color availability. I was a trouts and I was hugely disappointed in their service to the tourists. people literally gives you an attitude and act like they didnt hear you when they intentionally cut you off while you are asking question to them directly. it was ridiculous and I know I should have said something but they made it seems like it wants intentional. I was disgusted and offended. im going to report them. PEOPLE WERE RUDE AF.
Cool store, safety precautions very much observed. Tons of sports gear. The latest Olympics wear that our own athletes are wearing. Cheapest t shirt ist $30, Olympics wear is gorgeous, authentic and starts at $90 for tank tops and goes to at least $160 per clothing item. All the latest technology in shoes, undergarments, breathable fabrics. Its a fun store with 4 floors and showy, flashy displays. Spacious, with lines on the floor to follow a complete circle walk. Just bring plenty of money and enjoy the most modern athletic wear!
This is a very, very cool store. I think it had 5-6 floors, and all the employees were so happy to offer help. Selection is pretty great because of the amount of stock. I wish I could remember his name, but one of the employees even recommended a sick dinner spot right down the street from Nike called Mastros. I really appreciate him taking the time to recommend it, since I was here on business and not from NYC.
This was absolutely great. They sell things that you would never see at other nike stores. Extra Good quality clothing. Lots of shoes to choose from. Way different than any nike outlet or sports apparel store! Bring money you will find things you want!!
I have not been here myself. I would never go near NYC, but I just saw a video, where your employees, seem to think they have some sort of power over other hums beings. Well you dont. You are just gullible, low IQ TROGLODYTES, following.the crowd. We know who you would have been in Germany 1930s. Take off the face diapers, and learn some facts.
Confusing shopping experience, treated horribly by employees in shoe section.
Only the patient survive. Went to cop some sneakers on New Years Day 2018. I found 2 pair of sneakers in 3 minutes on the 2nd floor (I believe or 3rd?) I just remember the elevator! However I waited 15 minutes to try them on at the 5th Avenue-The Flagship location. So hyphy!!!!NOTE: There are runners to retrieve your shoes to allow the sales staff to keep selling. Good business! So glad I found my pair because I got the last size and someone had already requested the 1/2 size smaller.Anywho, dope experience for any sneakerhead! You can custom your own on the 1st floor and honestly just enjoy the scenic view of the hussle and bussle. I did. I am keeping my large white bag...its rather exclusive 😎
Best nike store Ive ever been too!👌🏾👌🏾👌🏾
Bought $120.00 pair of shoes here and 2 weeks and 3 days later the shoe is falling apart. I live in Austin and purchased while visiting NYC. I called to see if there was anything Nike could do to stand by their product and they said unfortunately not. I would need to take it back to the store. Disappointed in their product.
Brianna is the best so kind so helpfulVery sweet person
Huge place with tons of empty spaces, The shoes are on the Highest floor, and it is the main attraction of this place.When I was there there was a long line through all the stairs connecting between the floor of the shoes and the floor below.When it was finally my turn the floor was chaotic customers everywhere workers trying to assist with not a lot of luck. Took forever to get someone’s attention and at the end of the line to pay was horrible as well. I would strongly recommend looking for a less crowded store or just buy online.
Its nice but not a lot of merchandise. I expected more.
Nice place to purchase your favorite brands stuff!
Isiah.....there should be more of you. Thank you for looking after us; overseas guests of NYC. Your customer service and patience with a constant smile should be exemplary in all retail stores.
Main store in NYC and it lives up to the name. 5 floors, with the top 2 floors having a lot of exclusive drops. The ground floor always has an interactive setup, which the kids normally really enjoy.Staff is attentive and helpful.
Very busy place. Need more staff
Customer service was amazing here. I ordered online for my autistic son because he hates stores but i had to come in anyway becuase the sneakers didnt fit. Miko was the best, he was attentive, made us feel welcomed and got my son the perfect sneakers.
Always worth the effort to see the Christmas tree at the Roc. Staff and police have it very well organized. Fortunately it wasnt a heavy tourist day and weather held. Stick around for light show on Saks 5th. It comes around every 15 minutes or so. Theres a virtual snowflake clock on the wall that counts down.
Enjoyed my experience shopping for sneakers. Make sure you download the Nike app. It helps in getting your sneakers without having to look for a sales person.
Its near Christmas and Its before listed closing time and they wouldnt let me in..Note to the store manager:Near Christmas in NYC you stay open later aka make more money. Not close your doors to the public 30min before stated closing time..Stupid move. You are the reason brick & mortor stores are closing like crazy.Ill shop elsewhere.
Literally not a single employee acknowledged me… even though I was holding a shoe in each hand ready to try on and buy.
Nike is always a top spot to go to and with 5 floors and a half court youve a wide range to choose from with the always helpful staff that go with it !!
Big store! With very selective collection
A special and trendy place!Whenever I go to this store, I want to buy all of the Nike items.🛍🛍🔥🔥
This is the second time i shopped at this location and the staff is always helpful. however this time, we dealt with ROMELLO and he really went out of his way!!!! Great sales guy, very friendly, quick and EFFICIENT!!! A different sales associate informed us a woman size 8 sneaker was sold out, & Romello was able to find it IN STORES!!! in an 8, and 8.5 !!!! ( the first sales associate only checked the computer) while ROMELLO went to the back and checked for himself!! and came out with 2 sizes!!!! .. if Romello was not working that day we would have left the store thinking its sold out! Romello should really be an example for other staff members. they should all try to help find a sneaker!
Visually it was a stunning store. I was very disappointed in their selection of merchandise. I would expect a flagship store of that magnitude to have rare items and a better selection of shoes. It was a tourist trap. When I go into a Nike store. I expect to spend money. I did not have that take my money vibe
They do not have Air Jordan series 1 , they are always out of stock and I see the reason, behind such a demand, create an artificial demand and make people wait, so you are getting ready to play with their emotions.If they feel the demand is too high, they have the capacity to fulfill it within very short period of time, but they want to be in the game
Staff was absolutely incredible. Like literally had a better time in the store because of the employees. Every floor you are greeted with a smile (at least I can tell its a smile under the mask) and asked for help but not in a pushy way. Keep killingg itttt.
The Nike soho store has amazing vibes... the managers, the staff, everyone is happy and that puts the customer in a good mood. Unfortunately, everytime Ive been to thos one on 5th avenue Ive regretted it. The manager acts like an army general running a military camp. And it reflects on his staffs attitudes and the whole vibe of the store. He is wayyy too serious. The managers of this store generally are. Its probably the go to store for tourists wholl only visit once. Otherwise, I see why most locals stick to the Nike soho store. Even the security guards at the Nike soho store are super nice! It feels like the ones on 5th avenue are under the impression its a top notch club with limited entry! Customer service is everything!!!
Amazing store and so many great things.
Very nice and friendly staff. They dont have their cheaper sneakers like Downshifter here. Make sure you install their app and register before going; you may get a discount by scanning your QR code at the checkout. Also theres currently a capacity limit due to covid19 and people have to wait outside in a line to get in, but it was quick and took less than 3 minutes when I visited.
Living in NYC is has kept me close to a store and brand that I love. The brand is NIKE and the store is NIKE NYC. This store is amazing. Its a Nike fans dream come true. When you enter the premises you are immediately fascinated by how much beautiful clothing, sneakers and sports gear Nike has to offer. The store is very large and comfortable. The floors are super shiny. You feel like you are walking on mirrors. The have Nike sneakers and clothing for the entire family. The prices are reasonable and the staff are very friendly and professional. They also have fitting areas where you can try on the footwear before making a purchase. I highly recommend a visit. You will leave very happy I guarantee it.
The time I went, it was busy, and the customer service representatives were very helpful.
Its cool, but wow its not a very practical store to buy shoes in. Just go to your local nike outlet if you live anywhere not in NYC.
Top!
I love Nike and love how large this store is, but they don’t carry as much product as you’d think at this location. I think I prefer the soho location, just because you have NikeLab on Mercer st just a 5 min walk away as well.
It was a crowded and cold winter but there were great deals here at Nike!
A five floor store with a wide array of offerings. The store seemed impeccably clean and the employees were courteous, professional, mindful and Covid compliant.Our attendant Dontae was incredibly knowledgeable for my partners specific needs. It was immediately obvious that Dontae was a footwear expert and a shrewd salesman by giving my partner the exact shoe according to her physical and aesthetic and something similar to compare it to. Above and beyond that he was able to easily accommodate a payment situation that involved a customer service discount code and a gift card.Our experience was quick and pleasant. Highly recommend.
Everyone in the store was super helpful & nice. When I got there, I went to the 4th floor first, & everyone was super helpful. Then I went to the second floor. There was a young lady there (with a unique name) who was exceptionally nice & helpful. She went above the call of duty. Then I got to the -1 floor. And they ruined the whole experience for me. They were awful. Not helpful at all.. And kind of rude. I went there on Friday (10/2/20). Theyre the reason why I gave the store 4☆ & not 5☆. But I wont allow a few spoiled apples to ruin my opportunity to return. That bunch should be retrained though. And I love the design of the store. Its absolutely beautiful.
09/16/2021:I love the bathroom here.
Apparently they close at 6 everyday? It would be nice if they updated the hours on Google and the Nike app, lol.
1. No public bathrooms even after waiting in line. Maybe thats normal for New York, but maybe thats why you see people pissing where they shouldnt. Sorry if you saw me. Other than that, store was huge! However, no good shoes for resale unless I missed them which was possible in a store that size and needing to rush to try and find someplace to pee.
They closed store to visitors from 18:00 today. Excuse was they are short staffed and can’t serve customers. Store was empty and staff was casually chatting inside.
If you’re a Jordan guy you won’t find many options here
Its a good Concept store and fantastic design. There is at least 20 mins wait.. COVID 19 safety boards are everywhere but people were all over, NO social distancing followed. The staff were all in groups chatting up and not bothering if anyone needed help. only1-3 people were attending to customers ..it was a weird experience.. I wish the staff was a bit more helpful. Usually they help you find a good shoes for your requirement, here it was more like Find your own i will just check the availability.. I walked out and bought my Nike else where, NIke Soho or Nike UES is much better and has good service.
Of course its great its Nike!
Was visiting in New York for a little bit, stopped by the Nike store and the place was amazing! The staff was very helpful and kind in showing me around. The store itself was very big and clean.
Experience really good. Lots of friendly employee available to welcome you . its amazing . All new product available. Product display perfect. They maintain the social distance. I love to buy lots of nike product.
Great selection but the staff couldn’t be less helpful. I stopped in around1pm on a Thursday. The store was empty and the most of the staff was standing around doing nothing. No one asked me if I needed help. It was a strange retail experience.
Nike unfortunately was lack luster FOR ME. The interior, MAGNIFICENT with being clean and the design being futuristic and chic. The shoe selection was way less than I expected. Disappointing.
Extremely expensive, but a cool place to walk in.
Terrible customer service. Surreal experience at this Nike store: (1) I returned a pair of shoes because defective (fell apart after quarantine use inside the apartment), (2) the store forced me to use the credit right away instead of giving a gift card, (3) the new shoes I ordered at the store never arrived (first blaming the delay on covid, then saying the item is out of stock when it’s still available online), (4) nobody at the store is able to fix the issue, it’s been 4 weeks and I’m still waiting for my money back. I would def not return. Highly recommend buying products on amazon, makes no sense to go to the store and deal with their inefficiencies.
Nike does not honor thier warranty if bought from ankther store. They want you to buy from them directly. Lost $160 on a pair of sneakers bought 4 months ago. Terrible warranty!
Pro: Friendly service, they knew exactly how to assist meCon: limited selection. No appeasing apparel in store
Store and nice sellers but beware on the fourth floor there is a box that she does not give the discount to who is entitled!! she pretends not to understand about the discount!!!!!! if this happens cancel the purchase and seek your right
Mine is a big nope… gigantic empty store , third floor closed because 10 people were browsing , other 10 were waiting in line ,sales assistant not nice and helpful.
Really cool experience, 5 story Nike story, selection isn’t what I expected, that’s why 4 star. You could get more online, but still worth going. Friendly service.
Staff seem more interested to chat with each other than help customers, lazy and unprofessional. I recommend if you shop online, unless you want to wait 20 minutes at the cashier because there is only 1 staff there, or wait another 20 minutes to get your shoes in your size. If you want to go for photos this is the place, many colorful screens and sounds/visuals, limited and pathetic selection of items. Dont waste your time.
Update your hours on Google/ website. Google says you close at 8pm but then when you arrived it says they close at 6pm.
We had an EXCELLENT experience! It was a very busy store and we enjoyed every floor. The staff was very friendly! They even did a Birthday song for my sister’s 50th! Great Job NIKE NYC!
I went to return a pair of sneakers I ordered online. It was quick and easy. Then went upstairs to purchase a different pair of sneakers for my grandson. Staff is very helpful and attentive.
Saw a pair of shoes online, decided to go in person to purchase them. Went to the 4th floor it was fairly empty. The associates were having conversations with each other while I was standing there about 4 of them, went up to an associate interrupted his conversation and showed him a picture of what I was looking for. Basically told me they didn’t have it or anything like it, he just didn’t want to assist me. I was upset didn’t want to make a scene so I left. Told the associate what happened on the main level and walked 3 blocks to adidas. Where I received amazing customer service and 30% off plus I won a mystery prize and a feee face mask. I will never go to this store again!
GREAT multi-level store In the heart of the 5th avenue shopping district.They have an amazing selection of clothes and shoes for men. The women and childrens selections arent as good in comparison, but there are still lots of choices. The sales associates are all very nice and very helpful and there arent any lines, as any sales associate can check you out using a mobile device.
Its been a great experience. I shop here almost every week. That has to say something.
I wasnt planning on going, as my brother in law had planned to take my son.However, we all ended up going in and what a place!I enjoyed the basketball court, and all of the shoes encased with how they are made etc.My son has a hard foot to fit, and was able to walk away with a phenomenal pair of light blue kicks and also a nice zip hoodie and matching sweat pants that I through in as an early Christmas gift. He was very happy!I could have easily found more to buy!!
The mangers wouldn’t give me my reserved sneakers yesterday as i was in nyc. The blue headed lady that works there started laughing in my face and said that you’re not getting them and to leave the store. I’m extremely dissatisfied with how i was treated and will take this case to the next level.
Was visiting in New York for a little bit, stopped by the Nike store and the place was amazing!
Cool Place overall. Although not much stock and very pricy. Probably better to go to one of the 10 footlockers on 5th avenue or Times Square for easily picked up items but for customs Nike House of innovation is the place to go.
The store had interesting modern architecture. However it seemed a bit all over the place with merchandise display. I was looking to purchase waterproof boots that I saw on the online website. Unfortunately I was never approached by a sales associate after failing to find them in store. I left empty handed and underwhelmed.
Well I wanted to try a size only to wait 30 minutes before leaving. Store employee told me each time I was asking he was still waiting for it but tbh didn’t seem to care or to try again. I saw everyone that care after me in those 30 minutes getting their size in just minutes.Beside that store is nice, but when it comes to buying, looks like they don’t want us to.
This place probably has the most diverse portfolio of products of the Nike brand. The staff is very friendly and the purchasing process is extremely easy and fast.You have also the possibility of purchasing on line and pick up your order here.Definitely a place to visit.
I have visited many Nike shop but this store is most worst shop I have ever visited. First of all , the sales man (especially works in the 4th floor of T shirt section) was terrible. Nike. If you want to call your shop to “ House of innovation” How about change the customer service first?
Great employees, nice selection, and a free basketball to boot.
Its very confusing and you can wait for a half hour before anyone comes to help. They offer no information on the shoe and once they get you a pair to try on,they disappear. Never again
Preeeeeety dope...blown away by the multi level functions. Sneaker level had a covid line...but 3rd floor had sneaker models...you like...they get, you buy. They even price matched their online price...been a nike fan since 89...have bought nothing else but nike.
The only thing good about the store is the looks. Immediately when you enter, you will see signs to download the Nike app and request your size to try out shoes. I downloaded the app, registered, scanned the items, requested the shoes and waited over 20 minutes. Then asked one of the employees and she said “nobody is looking for shoes, I can request them for you”. I said yes, waited another 10 minutes, the shoes didn’t fit and when I requested a new size they said that it may take another 20 minutes. People were just going to the store to take pictures, because that’s pretty much what 5 floors or prime NYC real estate is worth for. Do not waste your time if you really want to go there to buy some shoes.
Nothing in stock and horrible customer service!
A nice experience with very helpful vendors
Worse customer experience in 20 years.1h for staff to bring a pair of shoes...Only to bring 2 left-foot shoes!Staff spends time chatting or doing their hair,actively avoiding customers.Really damages Nike brandI love Nike but dont waste your time in this shop.
I went in for a release date on a specific sneaker and the staff was not aware of the date. I can say that they get an A for effort bc they searched, however they were searching the nike app which i could do on my own, its the reason why i went to the store. The staff was friendly and the store was state of the art. My review is base on the product knowledge. 5 star for professional staff and 5 star for overall look of the store.
The 5 floors in this store are su much fun to explore!
Spending 20 minutes here makes me so happy to be able to order online. The store is so ridiculously overcrowded, it’s uncomfortable to even walk, let alone look at merchandise. There are stairs and elevators — no escalators. I was never so happy to get out into the heavy rain as I was today.
Couldnt get an employee to help me. Used the app to have an item brought to me said 4-6 mins wait. Waited 25 mins to no avail so left. Will not go there again
Went to visit there the other day and it was extremely packed which I figured is a common occurrence. My gripe is with a few of the team members. Sure its busy, but a few of them offered little to no help and werent the friendliest people about it. Not all of them, but some. I was looking for a shirt and I was on the 4th floor looking for a specific size and I asked a team member and didnt even really look up from folding shirts he just said, no we dont have it. He didnt offer to check another floor or anything just immediately said no as if he was confident that no where in that store they had that shirt. As I walked away I heard the other team member tell him dang youre not even going to check. Lo and behold the bottom floor had the size I needed. There was one person who was extremely nice another time I went in and called other Nike stores to see if they had another item for me and I appreciated her time. Im not looking for above and beyond service, just at least make it look like you made an effort to help me out.
I love this place!! Great ENERGY from the time you are greeted at the door. Staff leaves you alone but is always nearby to assist and very knowledgeable when asked. U can always find something you NEED here😊
Although this store is very crowded, I had one of the best and fastest shopping experiences. You dont really have to wait in line to check out, any sales person could assist you as long as you are paying with a card. Friendly staff and willing to help.
The place and the infrastructure are really nice, you can find restrooms which seem to be hard to find in shops, the people that work there are really nice and helpful, nice selection of products
Mitch helped us to find right running shoes and shoes for outing as well. He was so patient to deal with, with good bedside manners and knowledge in what he is doing. Mitch also helped us to choose some sport apparel as well. He didn’t rush us, was very happy to assist us with all our needs, demands and went above and beyond to make our shopping experience very pleasant. We start our shopping with him and ended with him till we bought all what we were looking or dreaming of . Would love to see him as the best employee of the year with some company rewards include monetary as well.We even took a photo for our memories with him.Highly recommend to visit the store.Ps. Mitch, if you read this info, my mom still in love with all her shoes and other gear and sends you best regards. All her friends are “jealous “ on her fancy outfits and you are her hero of the Excellent Customer Service, she will definitely come again to shop, she hopes you will be promoted for higher position.
I was with my daughter buying some clothes, suddenly, I felt sick, I ask the Lady at the registet if there is á restroom or a place where I could check my blood sugar levels, she said no sorry, very rude! We hurried, bought out things and left... not going back to that store.
Went in looking for the flyknit air force ones. I only saw one color on display, but Philomena from the 1st floor was excellent. She checked & found the other color I was looking for while I was checking out. & when she saw me checking out one pair with a foul look she didnt hesitate to take it back & find me a pair that was perfect. The whole experience was great, very friendly staff & alot of them there to help!
Total reviews rating 4.3
199 Reviews for Nike NYC 2023:
Review №1
2022-01-07This was my first time ever at a Nike store and I am completely blown away by the amazing customer service! Every detail was perfect.I was greeted by someone when I walked in the store. Then I had a personal sales associate, Jason. He was awesome! He helped me get the shoes I wanted. Told me about the Nike app, how to download it and walked me through the app. I appreciate that so much!He also helped me get the proper sizing and discussed other sneaker options. He took his time with me and I never felt rushed. When it was time to check out he told me to take it easy and he would bring over the credit card machine to help make my purchase easier. I had a stroller with me and two naughty kids so needless to say I appreciate Jason so much!! I’m so impressed by this Nike store and the amazing staff here!! Only coming here from now on to make any Nike purchase.
Review №2
2022-03-20This is a really great store to visit if you are a fan of Nike shoes and clothing. The atmosphere is fun and there is so much to look at. There are multiple levels too. The Sneaker Lab was a really great experience and I actually found a pair of Air Max 90 SE in stock in my size. So it was a win. The employees in the Sneaker Lab were very helpful and answered all of our questions. It was very busy when we arrived on a Saturday afternoon. There was a 10-15 minute wait to get into the Sneaker Lab.
Review №3
2021-12-20Had a really good experience, i had to get 2 air force one for 2 kids that are dear to me, AF1 were very hard to find everywhere, so i went to the Nike flagship store on 5 Ave , they found me one right away that was a lot cheaper than many of the stores and online places that i checked, they also helped me install the Nike app , and showed me how to get 15% off in-store purchase. The architecture of the store is beautiful inside out, the outside glass facade reflects lights and always look like a different artwork every time i pass by the store while inside to he store is like a Nike Museum of a sort where you can see exhibits of dissected sneakers to show their design concept and scores of sneakers and Nike sportswear. Big thank you for the friendly staff.
Review №4
2022-08-16Amazing Nike store experience. If you are a Nike fan this is a must stop. It is a 4 levels store with kids, female, male, sneakers and custom made section.It is a great experience however it can be crowded and a bit overwhelming.
Review №5
2022-05-17Popular Nike store with 4 levels of clothing and shoes. Wide variety of shoes, tops, socks Hoodies and more.the only thing the store could improve is the selection of basketball shoes. No Jordans, but they did have the Lebron’s
Review №6
2022-02-23Disappointed in the selection. Not one pair of basketball sneakers. Not one pair of Jordon’s. On 2/22/22. Also, wanted to get a pair of sneakers that you can make. They don’t do that anymore. Very little selection of basketball shorts and tees. For five floors they had nothing. Staff was very pleasant and bathrooms very clean.
Review №7
2022-05-30The store is always a must visit every time we come to NYC! However, our experience this time was exceptional because of Nyles! Our son had a custom T-shirt done and Nyles went above and beyond to treat us like royalty and we couldnt be happier! He needs a raise! 😃
Review №8
2022-04-03Love this place and it’s concept. This time, 21st of March i asked for a t-shirt in my size that wasnt on the hangers, they informed me that it would take around thirty minutes just to get that for me… i don’t think anyone is willing to wait that long just to try something on. Luckily i could go there the next day and it was out on the hangers.The staff was very friendly during the checkout and i even got a 15% off because i scanned my NIKEID. A must visit if you’re in to sportswear or sports and visiting New York City.
Review №9
2022-04-30The displays were really great! Inclusive, fashion forward and even edgy! Which I was surprised to see from this brand. The store was very clean! I was a little disappointed in how it was merchandised. And surprised that they didn’t have more advanced fabrications. Especially in the sport bra category. Color selection was on trend but limited and very safe. Overall cool store
Review №10
2022-06-30Huge Nike shop but limited designs per shoe. You can customize your tops and totes at the highest level. Good range of shoes.