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Nissan of Westbury in Westbury
Categories
Location on the map
Westbury, Nassau County, New York, US
Payments
Phone: +1 516-338-5600
Site: https://www.nissanofwestbury.com/
Site: https://www.nissanofwestbury.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:11AM–5PM
Nissan of Westbury in other cities:
Comments (199)
Carlos took the time to notify me that the car Ive been looking for was finally available and set a time for a showing and a test drive. From the moment that I arrived, he was kind, patient, knowledgeable and eager to provide me with what would turn out to be the very best service I could hope for. Im very happy that I got to work with him, and I wouldnt hesitate to recommend both Carlos and this dealership to anyone looking for a stress free experience.
I cannot even stress how amazing every single person at this dealership is. The dealers truly care about putting you in the car you want at the price you can afford. I have never experienced such amazing customer service, and many options to choose from. Even with the current economic issues, they played absolutely no games and gave my mom and I exactly what we wanted. highly highly recommendshout out to Diego and Ruben for being so great! :)
Went last year for my moms lease and worked with Sham. He was amazing! This year I went for my husbands lease but didn’t know Sham still worked there and based on the reviews, I went with Mike Ventura. I have no regrets. He was great since day 1. Asked all the questions and within minutes he showed me 3 vehicles that he thought my husband and I would like. He was very helpful and he’s very knowledgeable. Got me a good deal and we got the car that we wanted. Was very helpful throughout the whole process. Thank you Mike!
Dont believe what you hear about ALL car dealers. Westbury Nissan was AWESOME! The staff was friendly, knowledgeable, and fantastic to deal with. General Sales Manager, Nelson, was equally as wonderful as the rest of the staff. Thanks so much for my 2019 Nissan Rogue! You guys are the best!
I had a great experience at Nissan of Westbury. Gilda helped me find the perfect car and made it a very easy and painless process. She was knowledgeable about the different car features and found a car with the features that was best suited for me. Chris in finance also was very helpful and made the process of signing the lease very easy. I would definitely recommend this dealership!
I went there to buy my car after a lease. I called them up a week before to make an appointment. I was told it was only going to be about a half hour. I asked if there was anything I need to bring or could fill out to make the process go smoothly and made sure everything I needed to fill out online was done. When I got there they took me 15 min early. However, they tried to sell me a new car several times after stating over and over that I was only there to buy the car. After 20 minutes of that we waited over a half hour where nothing much happened. Eventually we met with finance and went over everything and it was Al good, that process took about 10 min. Then we went back to waiting, we finally got the papers to sign and were on our way. The “half hour easy process” took well over 2 1/2 hours and we had to cancel plans because of it. And this is with no issues, if there was a problem I have no idea how long it could take. Not a fun day, and no…it was not busy at all.
Nissan of Westbury provided my mother and myself excellent service. Our sales rep Chris L. was very patient and professional. He made the process very easy for her. He ensured my mother walked out fully satisfied and happy with her new vehicle. After such a wonderful experience I will ensure I recommend my friends and family to visit Nissan of Westbury.
I got my lease at this location a little less than 3 years ago and wanted to be loyal and return for my current lease. When I arrived I noticed it was under new management. I got the greatest salesmen ever, Gary. I was so hesitant at first but so glad I stuck with him he really took care of me and was so personable. I even loved the finance manager Maria! We had so much in common and she was so thorough with all of my paperwork. They even stayed late to make sure I was leaving in my car that day! My whole experience was amazing and I totally recommend everyone to get their next car from Gary and Maria and Nissan of Westbury!
I purchased my first used car at this dealer. I came in with a skeptical attitude, expecting aggressive sales tactics and a pushy attitude from the sales people. However, I was pleasantly surprised by my experience. The sales representative, Eric, was very helpful. He listened to my concerns and answered my questions. I also did not feel pressured to purchase a car, and at the end of the day I was happy with the price of the vehicle and what I was offered when I traded in my car.When it came to going over refinancing options, Maria was very through, and took the time to explain my options (and the best deal for me)! All in all, it was a long process, but worth it. I am looking forward to driving my Nissan Sentra!
I came to Nissan of Westbury not expecting much, but the sales woman Gilda was patient, talented and so amazing! She worked with us, took her time with us and we left with a beautiful Car, and friendship. I highly recommend Gilda and the staff here for all your car needs whether you buy, lease or trade 👏🏻👏🏻👏🏻 Happy car shopping
I recently went into Nissan looking to purchase a new car. My salesman Eric was extremely welcoming and helpful throughout the entire process. He was extremely knowledgeable about the cars I had an interest in and was not pushy at all. He made purchasing a new car easy!
I recently got a service done to my car. It was a factory call in. Nissan Westbury got me in ASAP and were very helpful with my car. The mechanics are great and the overall staff was very knowledgeable and helpful. I forgot the ladies name at the front desk but she was super nice.
I wanted to take a minute to share my experience at Nissan of Westbury. I had been searching for a used car for the last six months with no luck. My wife and I walked into Nissan of Westbury on Saturday morning with no appointment and were promptly greeted by Eric who told us he would be happy to help us despite us not having an appointment. We told him what we were looking for and he showed us everything he had. He was courteous and helpful and answered all of our questions. We found a car we wanted and Christina, the used car manager came over and was completely transparent when it came to financing and then the last step was with Karan the Finance Manager, who worked to make sure he found financing to match the number we were comfortable with. Although we were there all day, never once did we get rushed or pressured to make a deal. It was one of the best car buying experiences we have ever had.
I went to Nissan to buy my first car and as soon as I walked in William greeted my family and I and immediately began helping us. He was extremely patient and helpful as well as Omar he also helped us. They both made sure that everything was situated before we even left the lot. I was very appreciative for all of the help that was given by both William and Omar
I love my new car! The salesman Eric helped me out so much. I was looking for a new truck and I went to a different dealership but didnt see anything I liked. I walked into Westbury Nissan and Eric noticed me immediately and offered his help. I told him what I needed and he had a few options for me. He helped me pick out the perfect truck. Thank you!
Shout out to Mike! I went to a few Nissan dealerships over the past few weeks and they were all very unprofessional and doing their usual sales tactics - Ive been in sales for 5 years now and could see right through their BS. They had no intention of actually helping me.Mike at Nissan of Westbury was the complete opposite, and you could tell he really wanted to help me get the best deal possible. Very professional with his work. Def recommend this dealership, and working with him specifically. Give that man a raise!
Friendly and courteous service. A Customer Service Rep helped my son to pick out a car to his liking, a new 2023 black Nissan Kick in immaculate condition and process his paperwork accordingly! I highly recommend owning or leasing a vehicle at Nissan Dealership of Westbury.
Terrible experience. Spoke with Meghan in sales, who on multiple occasions assured both car availability and a offer match for a lease, both of which were not true when I came to the dealership, after a long commute. Would definitely not recommend this dealership by any means, because their word does not hold water.
Today I was helped by Eric Kronenberg, he made the car buying experience fun and informative. During our time there he was very attentive to our specific needs. He definitely made a customer for life, highly recommend him.
Bought a used car and a custom edge warranty. The reason I got the warranty was because If I didnt use it I was supposed to receive a full refund. When the 36 months were up I contacted the dealer and was told that I was definitely entitled to refund and had to go to dealer and sign paperwork. After I singed I was told that I would receive a check in 4-6 weeks. Its been over a year and all I have gotten are excuse after excuse. I realized that this is a tactic their salesmen use to take your hard earned money. I will never do business with Nissan of Westbury again.
On February 7, 2022 my parents took out a nissan frontier 22. We got helped by Sebastian. I will say he was very polite & helpful. However he ended up doing everything wrong on the paperwork of this car. My parents specifically told him they didnt want the car on my mothers name. They wanted the car to be on my fathers name. Which they didnt do. & to top it off they told my parents that the car was one price when in the end the car ended up costing even more of what THEY had told my parents. I find it very unprofessional that they lied to my parents about the price of this car. They knew that this car was way more than of what they had told us.
I had the privilege of working with Saleswoman Marta to help me find my new car! She was very knowledgeable and understanding of my budget. She was able to get me an amazing deal on a 2022 Altima! Amazing business. Thank you.
My experience started over 40 days ago when I brought my Mazda in to be sold based on a Kelley blue book quote. I was interested in getting a rogue sport. The salesman Michael Vasquez was not exactly knowledgeable in anything I asked him and Julio the sales manager had to step in to help him negotiate the deal. I was told my rogue sport was on its way and left a $500 deposit for my vehicle which arrived on a Saturday and I was called by Michael to come get it which was just a few days later. Three hours after that I was told not to come because the MSO was missing. I was then told I’d have to wait a week or so at best to get my car. At that time I’d already turned in my Mazda and had no car. I had to beg for a loaner because of their mishap and it was just a mess from beginning to end I felt I was lied to many many times and the MSO for that car never came. Nelson finally stepped in after three weeks of waiting and being frustrated. There was also issues with them getting the paperwork from Chase auto to release the paperwork to release my money for the car they purchased. It seemed like there was one issue after another and finally after 33 days I was told to come in for a different car because of Nelson. I instructed them to have all the paperwork ready so I would not have to wait around and I felt something should go smoothly at one point or another. But that did not happen when I got to the dealership at 3 o’clock. No paperwork had been done and I was forced to wait around with my boyfriend and Michael’s attitude towards me was insulting and disrespectful and I will never deal with your dealership again ever
We dealt with Mike Ventura and he was so respectful and courteous. He really went out of his way for us, ensuring we got in the car the same day we came to look at it. I have had many cars and this was one of the best experiences I have had.
I recently sold car to dealership. Salesperson Brianna Caban was great. Unfortunately the finance department was terrible. Still awaiting payment for my vehicle going on 4 weeks. And dealer has the car for sale for past 2 weeks. How can you sell something you havent paid for yet!!update as of 4/13 Manager Nelson was able to assist me in getting check. Thank you very much for you prompt attention
Everyone was awesome. explained everything and took time to answer questions. Julio, was awesome with beginning to end. Helped me out tremendously. Also Sebastian and nelson were great, too. Customer service was excellent. Please ask for them if you come to the dealership.
Great place to purchase your next Nissan! My salesman, Mike Ventura & finance manager, Omar Alvarez were a pleasure to work with. Very infomative, very patient & most of all very helpful with my budget. Best duo at the place! Highly recommend for a super easy experience. Thank you guys for the new Rogue!
Purchased a car from this dealer a couple of days ago and Mike the sales rep was a great help. Very respectful and treated me very well. Would definitely purchase another car from here and from Mike again.
Phenomenal customer service, attention to detail, friendly and knowledgeable. I enjoyed the entire process which is rare when it comes to buying a car. They got something good going on there!! Thank you Chris, Jeff, Maria n team!
I bought Versa in here. Sebastian was my salesperson. I visited Nissan of Westbury without appointment, and I met him in front of the door by chance. However, he treated me like old friend and serves me good deal.Thank you, Sebastian and Nissan of Westbury.
Nissan of Westbury has exceptional customer service ! I absolutely recommend for your next Nissan purchase. They helped me at the end of my Altima lease and got me into a new rogue easily . Marta Aires is a very helpful and knowledgeable sales person make sure you ask for her !! She made the whole process super easy !! Thank you Marta
I had the best experience at Westbury Nissan! Gary was my car salesman, he was kind, professional and very knowledgeable ( and funny). He helped me find the car that was perfect for me and my pocket! The entire staff was very friendly and helpful (especially Diego and Karan) I am so happy with my purchase of my 2022 Nissan Altima and definitely will be sending my family & friends their way to buy a car!
We have agreed a lease price on Nissan Leaf for $347/month. They ran my credit and approved and I have waited 30 days for car to arrive. Today car has been arrived, and they have told me that price is changed to $405. This is a bait and switch scam. This dealership is total scam. I will sue them for these, and will let Nissan USA know the situation, but in the mean time stay away from this dealership, all is fake! I am sure there are many honest Nissan Dealers to work with, but not this one
After having my car totaled, I had a horrible experience trying to purchase a new car during this tough time. After meeting with Shyam Manandhar, I finally felt as if I wasnt being jerked around. He was informative, kind, and very helpful. Thanks to him, I have an amazing and safe new car for myself and my little ones!
We had a horrible experience with Nissan of Westbury.We recommend anybody to NOT go there because they are unprofessional, and their post sales service is the WORST in the world!Recently, they sold a vehicle to us with defective parts.They promised us that they carried out a 170 point pre-sale inspection on the car.They are ALL liars, they mislead customers, they do not honor their commitments, and they give false information about the vehicle.The sales team is even worse, because they do not entertain customer calls after selling the vehicle.Overall, I would give this dealership a rating of ZERO stars.
Thank you very much for making the purchase easy and pleasant. Working with Martha and Omar made my experience enjoyable and go smoothly. Finding the beat options that worked for me. Thanks guys!!
As a woman of 55 years old this is the first experience I have had leasing a car on my own, by myself. I can’t say enough about how happy and satisfied I am. Mike Ventura was exceptional explaining every detail and making me feel super comfortable. Karan was also wonderful with the financial part of it. A great experience from the minute I walked in to when I left. I wouldn’t use any other dealership. I leased a 2022 Nissan Roque and I’m in love with it. Thanks to the crew of Nissan Westbury ⭐️⭐️⭐️⭐️⭐️
Had a good car shopping experience. Happy I went here. They were very straight up with me about the money and didnt play games. After deciding to purchase the car (lease) they were really efficient in getting us out the door all paperwork signed sealed delivered and drove away after maybe 2 hours. Ive never got a car so fast!
Let’s start with this; DO NOT GO IN THERE. They are there to rob you. The manager wants to sell based on fear and intimidation. They’ll start with the highest number to trick you, and then they won’t even listen if you’re looking to save a buck. This is the typical car salesman experience. After this horrendous experience, I went to Nissa legend in Syosset, and bought a car within 1hr (great people and owesome professionals).
Ruben was an incredible person to work with. We greatly appreciated his professionalism, and we are very happy with our car and the efforts made by all of the staff at Nissan of Westbury. Thank you!
I purchased a brand new 2022 Nissan Pathfinder from Westbury Nissan. After searching everywhere in this market for the model and trim i came across this dealership and they had it in the showroom! I was met by sales associate Julio who provided top notch customer service and expertise on the car. I then was met by the sales manager Bilal and the General Manager Jeff who personally came over to make sure i was getting the right deal that works for me and we finalized the deal. A few moments later i went to the finance department and was greeted by Maria. She made the experience so easy and within minutes i was out of the dealership and driving home in my new ride! The whole process was effortless and smooth even with a trade in vehicle . I would recommend anyone in the tri state area to buy a car from WESTBURY NISSAN!
Mike Ventura was our salesman while we were looking to get into a new Sentra and he made our transition smooth and fun. He was very personable and understanding. Karan, our finance manager, also helped immensely and explained the terms of our deal wonderfully. Can’t wait to see them again in a few years!
The staff, Chris ( sales) and Maria (Finance) made this a seamless and wonderful transaction! So thrilled with our new Leaf and with the impeccable and speedy customer service. Many thanks!
I spent the Saturday before Easter purchasing a vehicle. Unfortunately the vehicle was not ready for delivery the same day. On the day that I was scheduled to pick up the car the sales person called to advise that the car did not pass inspection so, I could select another vehicle. I informed the sales person that the car had been previously inspected as if it had not been, we would not have been allowed to take it on a test drive. To date I have not received my $1000 deposit. The General manger was of no help. I wont do business with an organization that I can not trust. I subsequently found that they have an F rating with the Better Business Bureau. Please see the attached inspection sticker.
My sales representative Shyam was outstanding and explained everything in full detail. He went above and beyond with the whole process even helped with connecting the Phone to the vehicle. The only thing that was inconvenient was the long process which was out of his control.
Service was good. Brian was very friendly and professional. The prices of the services were higher than expected. I came in for oil change but left with additional services as per recommended by the mechanic.
Shyam was an amazing sales person! He always attentive to our needs and concerns, and worked with us the entire way!! If you are looking for a new or used car, ask for Shyam at Nissan at Westbury!
In the process of opening up a false advertising case against this dealership. The cars they are promoting on the site is non existing. They sent me to Volkswagen dealership saying the car is in stock there. When we arrived they said they have no officiating with that dealership. They are putting up fake cars with low pricing. MEGHAN THE SALES PERSON I HAVE RECORDED CONVERSATION WITH HER AND TRAVIS !!!
Service Advisor Frank Contino displayed professionalism, courtesy and great knowledge of the issue. He was very prompt in communicating with me, which I appreciate. I plan to go to him in the future for all my services.Thanks, Frank!
I had a very pleasant experience, specially with the attention and service provided by salesperson Mr. Shyamalan Manandar. Also I received prompt and dedicated attention from Mr. Karan Motwani. The place was clean and store manager Mr. Andre Guerrier. I will do business with them in the future.
Had a great experience here working with Marta! She is super friendly and has great customer service! Super friendly and would recommend to anyone!
The service advisor (Frank) was one of the most professional person i have met.Want to thank everyone involved with my service that was done on my car
I came in after dealing with a few other dealerships. My lease is ending and I knew what I wanted and what I wanted to pay. Eric was my salesperson and was extremely courteous, professional and made the process seamless. I would absolutely recommend Westbury Nissan. No hassles at all. I will definitely use Westbury Nissan for my next lease. Extremely satisfied.
Nissan of Westbury is an amazing dealership.My lease ended and I wanted to purchase the vehicle.I got a quote from the original dealer who charged me almost $2000 in processing fees. WTH?I visited Nissan of Westbury and spoke to the sales representative, Mike who was very helpful.Maria, the financial advisor got me a great deal with the banks and help me save lots of money. She didnt charge me any fees.Overall, my experience was great and I recommend them to anybody.
Horrible place to go do not go here! They don’t return calls or help! Horrible all across the board! I was told I was gettin approved and never gotten a call back til this day! Don’t know anything about what’s goin on! Don’t go here if you want straight forward service and excellent service ! This place is not professional nor do they care about the customers! This is a Money hungry unprofessional business
I overall had the best experience at Nissan. I was welcomed like family by Sebastian and Omar. They were great salesmen. I came in searching for cars due to trouble with my previous car and luckily I had the right guys helping me. I needed a car as soon as possible and what did Sebastian and Omar do, they got the job done. Luckily for me, I walked out with a brand new car and now I can get to work consistently. Definitely will be returning after my term for my lease is up. Thank you Nissan Of Westbury!
This dealership is honestly a blessing! From the moment I walked in I was greeted with smiles from the staff, the environment was welcoming and inviting. I was looking to buy out my leased vehicle, I went to a different Nissan dealership that tried to play me and charged three times more than what my payoff value was; the finance person at the other dealership was standoffish and didn’t want to answer any of my questions. So before I finalized anything I went to the Nissan of Westbury, and Diego (car salesman) explained all of my options giving me the pros and cons. While we waited he offered us snacks and never pressured me to get into another lease vehicle, but he was patience and knowledgeable. Maria in the finance department is an absolute angel, she got me an amazing deal and taught be a lot of things and showed me different payment options! All in all my experience here was AMAZING, if you want a dealership that is knowledgeable, hospitable, kind and willing to truly work with you; Nissan of Westbury is the place, they really do care about their customers!
I leased my very first Rogue with Nissan Of Westbury. My salesperson Mike V was extremely helpful and got me into my 22 Rogue at the right time and at the right price! He accommodated all of my needs and the whole management team did their part to get me where I needed to be. I found my dealership for life here at Nissan Of Westbury!
Had an amazing experience at Nissan Of Westbury. I was helped right away by a sales consultant. Sebastian was super resourceful and attentive. Highly recommend looking for your next car here and working with Sebastian!
I purchased my first car here today! The experience was sooooo amazing! Special thanks to Mike and Maria who were so patient and made the whole buying process so easy and enjoyable! The experience here is really great! Very recommended!
Staff was very polite and helpful. Marta was very attentive to my likes in choosing my vehicle. Diego was very helpful with making sure all transactions were done to my liking. Vinny was amazing at getting my insurance discount. Last but not least Maria was very helpful with my lease papers. All staff that I was in contact with was very courteous and professional. Extra special thanks to Marta for being so helpful.
Mike V was up front and honest and did his best to get me in my new Frontier at the right price. Karan the finance manager also did a great job negotiating with the banks. I highly recommend!
After visiting many different auto dealerships, I was so happy to wind up at Westbury Nissan. The dealership is spotless, we were greeted cheerfully as soon as my family and I walked in, and they even had exactly the car I was looking for. Jason was a knowledgeable and helpful salesman (he even brought us bottled water after we’d been there a while). Maria in finance couldn’t have facilitated a smoother process. I will definitely be returning once my lease is up and I highly recommend this dealership (which is under new ownership apparently)!!!!! You’ll be happy you went!
We bought a 2019 Nissan Sentra which was more involved than anticipated but the salesman Eric & the financial manager, Maria were professional, personal and steered us in the right direction. We are very satisfied with the service and the vehicle. Highly recommend buying a vehicle at Nissan of Westbury!
Had such a great experience here! Staff was very helpful and knew exactly what I was looking for. Around the clock service really appreciated Shyam, Diego, Vinny, Chris and Maria! Thank you so much again highly recommend their services! They all work with you and are very informative.
Went here to buy out my lease after going to other dealers. Was treated by Jayson with great respect. Actually he was very eager to help with showing different options before buying out the lease. Willing to go the extra mile. Also dealt with Maria in finance who was very easy to deal with. Never forced me to buy anything extra. Worked with me on getting me to buy out lease. Made sure everything was transparent and explained everything in full. She was very professional and has customer first mentality.
I gave four star cause there is always room for improvement. Came in for routine oil change which wasn’t bad plus I didn’t have an appointment. I scheduled a follow up appointment for 11/23 for other issues with heater that another dealership didn’t resolve. My car is almost 100,000 miles routine maintenance. Not looking forward to hearing the cost of bill. But needed maintenance. They inquired about my car warranty with issues I explained. Good luck to me! Overall the customer service was good. My rep was interested in what I say about my and didn’t brush off my concerns.
We bought a car today the kick. We meet with Jason Valencia. From the minute we meet him his service was unbelievably professional and treated us with the utmost respect. I will highly recommend him and your dealership. The sales went smooth and we are excited to drive our new car. Thank you Jason for making our experience so wonderful.
I was shown a car that I was Interested in by an salesperson named Jason. Left a “deposit” of $200 and was given the reassurance that the car was going to be there for the next day since it was getting late, then I go the next day and he had me sitting for more than an hour just to come back and tell me that someone else had bought the car for more money. I reminded him of the deposit I left the previous day and now he was disclosing the fact that the dealership can override that deposit but I was not told that AT ALL the day before, even though I asked him several times to make sure that it was going to be there the next day or else I would get a refund, and I was met with “reassurance” that the reason for the $200 is so they can hold it for me when I get there to “avoid” anyone else from buying it. He also offered me a discount to get a different car from the dealership which is fine, but I wasn’t looking forward to that. Also he said to me that if I was willing to give more money than “the people who gave more than the asked price” they could consider it. Which makes me doubt If there was ever a third party involved because why would you deceive and give false hopes to the other party for more profit? I understand the best interests of a salesperson, however I’m truly disappointed with how this potential sale was dealt with from his part and how misleading he was with the information that he was conveying. Lastly, I did give two starts just because I got my deposit refunded, and I was given “a choice” to get a car from theirs for a discount, but I would truly recommend anyone to do your research and to truly consider if people like him or even the dealership itself have your best interests considered along with their best interests.
Chris and Mike were amazing at carrying themselves and helping me find the best deal. They made the process easy and were attentive to all my needs. Nelson felt me like I was part of a family and I felt at home. Thank you guys!!!!
Happy with our purchase of 2021 Nissan Rogue.. Gary (salesman) and Jeff (GM) were very helpful on all aspects of the transaction .. Both were friendly, knowledgeable and professional. Great tutorila from Gary inside the car explaining all the dashboard features and technology. Maria in Finance was also very professional as she explained services offered but was not pushy. One drawback was the overall purchase was 4 hours long from start to finish which is just too long
I had a previous lease at Nissan and came in to get a new lease today. Shyam, Maria, Karan and the entire management team were patient and fair during my transaction. I highly recommend them.
I went in to purchase a lease and had a wonderful experience. Shyam made my sales experience a great one. Maria and Karan were awesome and worked hard to get me into my new Altima.
I have purchased a number of cars in the past and Nissan of Westbury has by far been the best experience I’ve had. The facility is clean and welcoming, with energetic and engaging staff throughout. I was able to view, test drive and walk out with my new car. I was given a tour of the service facility and met with the staff there who were able to show me some of the features of and maintenance suggestions for the car. By far the most incredible part of the experience was the incredible saleswoman I had the pleasure of working with. Marta is hands down an amazing and kind hearted woman. She emanated with me in a professionally personal manner. She ensured I was aware of every step and process along the way. As I spent some time there in the process of the purchase I was able to see how she treated customers and no matter what someone was looking for or buying, everyone received the same energy and love. All of the staff at this dealership are stellar and it is very clear that customer service and investment in the experience are their number one goals. Thank you Nissan of Westbury!
My overall experience leasing a car was great.Marta was wonderful. She helped my daughter find the perfect car for her!Maria in billing was great! She was easy to talk to and very thorough with finalizing the paperwork! I highly recommend you visit Westbury Nissan!
Honest and helpful. Patient and very educated. At time of purchase salesman described and attentive to my needs. Described clearly function of handling of vehicle. Very satisfied.
I have been to other dealerships before but this one really impressed me , from greeting of Receptionist , to the sales people. Julio was great, Christina the manager, and Maria in finance explained everything to me about my finance decision & the protections I should get because it was a preowned vehicle . I didn’t feel pushed into anything. They were all very patient when I asked questions and answered them effectively. I would definitely recommend Nissan of Westbury to all my friends and family. You can’t even tell they are under new management! everything was clean and very organized & my wait time was short also ! Thank you Nissan of Westbury special thanks to Maria in Finance department
Had the best experience here! The entire staff was super welcoming and friendly. I got the pleasure to be helped by Mike Venture and would highly recommend him!
The staff here is excellent! From the owner to the manager and everyone else I dealt with. Christina the sales manager was very helpful and found me an amazing sales person to work with, Sara. Sara was thorough and kept me informed throughout the entire process. It was a busy day while I was there and she always communicated with me and was there to help. Maria was great as well explaining pertinent information clearly. I would definitely recommend this location.
Made a deal to purchase the truck, after all the finance paperwork was done they had secretly tacked on a $5000 extended warranty and a $2000 service contract thinking I wouldn’t notice, they tried to ROB me plain and simple
Had the best experience here! The entire staff was super welcoming and friendly. I got the pleasure to be helped by Eric Kronenberg and would highly recommend him!
Im not oblivious to the reality that inventory is short and demand is high...thats not gonna last . That being said , I despise dishonesty . After questioning the sales rep 3 times regarding all fees , I filled out a credit app and shared my personal info . That led to a gruff call from the manager to tell me that there is a 5000 dollar market adjustment fee on top of the price . You think that little detail would be mentioned at the onset ? Avoid , you can do better .
Just sold my Pathfinder through KBB. Briana Caban was very helpful from start to finish. I highly recommend her and the Westbury staff if you are looking to sell a vehicle.
Outstanding experience. Diego, Gary and staff were welcoming, supportive, transparent and professional. Highly recommend Nissan of Westbury.
The service with GILDA was amazing. She dotted the i’s and Crossed all the T’s.🆙💯 I’ve been to other dealers in the past. And this was surely the BEST!!!! Everyon was very Courteous. 🙌🏽🙌🏽🙌🏽🙌🏽
Excellent service! Julio was a great salesman! Very accommodating, replied immediately, and helped me with everything! Beautiful showroom too! Went to 2 other Nissan dealerships and was not treated well. This dealer values it’s customers and is willing to work with you and make good deals!
I had to bring the truck in for an oil change. I also mentioned that one of the sensors was acting up and they took care of it. Everyone was super nice and friendly.
Westbury Nissan is the best dealership Ive ever been too thanks to my salesman and the mánager they made my experience awesome Im so happy with my new car
This is the second car Ive leased from Westbury Nissan. Ive never been disappointed. I love my new Nissan Kicks. Everyone was friendly and the process was quick. I came home with my new car the same day. Mike, my salesman was so sweet and honest. Danny in finance was generous. It was a pleasure dealing with them.
Shyam Manandhar was very helpful with me today. He was able to work with my needs and help me feel comfortable with my purchase
This is the worst dealership I’ve ever experienced in my life. They false advertised prices of their cars to lure you in there doors. I can’t believe they haven’t been shut down.
Sebastian went above and beyond to help me get set up with a vehicle during this crazy times. Made the whole process painless and stress free. Will definitely be recommending Nissan and him to family and friends going forward.Thanks again!
The process was pretty quick from start to finish. My sales agent Marta was very informative and helpful throughout the entire process. The incentives could have been better but overall it was a pleasant experience
Just got my 2021 Nissan Rogue SV. Julio was able to get me a cheaper deal for the Rogue than what was originally available and his customer service is top of the line. We had a lot of problems with the insurance but he was able to handle a lot of the problems for us. Definitely the guy to go to if you have any questions on getting a new Nissan. He even offered to fully tank up our other car due to the wait being so long the second day. Great guy!
I came to Nissan of Westbury to lease a Rouge and they were extremely helpful! Marta was knowledgeable and answered all of my questions and worked with me to get the right price (even though we stayed well past closing time). Maria in finance was also very helpful with making me comfortable with my purchase decision! Highly recommend this dealer!
We had a great experience, Jason Was super helpful and attentive, he gave us all the information we needed and we purchased the Perfect car !! Maria in finance was great !! She made everything run so smoothly! She was on point with all the information we needed in the final process. I highly recommend this dealership!!!
I want to thank Michael Ventura and Danny for the best experience ever when leasing my new car. Michael really heard my concerns and worked diligently with Danny to respond to my specific needs. At a time when the pandemic has made finding a new car so difficult, Michael removed the stress and allowed me to focus on the positive side of driving away in my vehicle of choice at a price that that made me happy!So if you are looking for a new car to purchase or lease - stop in and ask for Michael - you will be glad you did!P. BarAmRogue Sport 2021
I didn’t know where the service area was located so I called and I got an extremely nice person gentleman who gave directions to service site.When I got there I felt I could breath and the reception made me fee comfortable and was happy there was coffee.Yes recommend this site without hesitation.All staff interaction were courteous and professional and I also felt I was respected as a customer.Everyone was will to give an answer without hesitation.My experience was a good one at this service compared to others.Thanks Nissan Westbury Service SitePlease keep up the great professional service
We went to Nissan of westbury and the guy name Jason Valencia helped us tremendously. He bought our for the price we wanted and he as well provided us with the best customer service by far I seen. I highly recommend this dealership to anyone looking to buy or sell there car .
After all was said and done,I was really impressed with Nissan of Westbury. I was VERY nervous about buying a car in the pandemic, but I couldn’t wait things out anymore. Vinny, and the rest of the staff were incredible, nice people. Will for sure be going back when my lease is finished
I came into Nissan to return my lease a few months early. Marta assisted me and she was nothing but wonderful! She listened to me and we went through every detail about what I was looking for and what I was able to afford, etc. I sat with Maria to further discuss the financial portion and she was just as sweet. She listened to my concerns and we were able to figure everything out. This is my second car that I have leased from here and I couldn’t be happier with the service. Thank you to the team at Nissan!
The entire process of purchasing the Murano was extremely pleasant. The entire staff was extremely professional and courteous. We will back to purchase another Nissan from them. Thank you Nissan Of Westbury!
Had an amazing experience at this store . I walked out with a 2021 rouge not knowing what I wanted but with the help of Sara ( sales rep) and sales manager Christina who made me feel comfortable, I don’t regret buying in this tough market. Also would like to point out Nelson ,general sales manager stopped by to introduce himself and assured everything was going well and made sure the process was going smooth. Def recommending to friends and family with the upcoming holidays.
I had a very pleasant experience at Nissan of westbury. They assisted me with buying out my lease, they were fair and caring with the amount. The sales person and finance personal both spent time answering our questions without trying to pressure us in any way. I will definitely use them again and they’re my new go to place for future leases and purchases. I highly recommend them. Thank you to Daniel, financial and Maria, salesperson. They made a stressful experience until something pleasant.
The service rep, Frank, was great. He was very transparent and informative about my options, pricing, and scheduling. The service manager, Sean, was EXCELLENT! I had some concerns about service options and he was able to clear everything up and I ultimately decided to get more work done than I was planning. I am very happy with the service team, especially with Seans leadership.
Amazing, friendly, and fast service at this Nissan dealership! They were attentive to my every need in picking out my new car. Walked away with exactly the car I wanted and needed. Thanks a lot Jason and Maria they’re the best!!
I got there and I didn’t think I would be able to buy a car but with the help of Maria and Julio I was able to get a brand new car with minimum monthly payments!! They are the best of the best. I’ve never been this satisfied with any customer service. I’m so happy to drive my brand new Altima. Thank you guys!! Please ask for them when purchasing a vehicle
Marta is an excellent sales that took care of me in minutes details . The dealer is beautiful, people is courteous. Love my experience.
I’m so happy I found this dealership. After seeing so many and feeling like I was being taken advantage of, a friend recommended Cristina from Nissan of Westbury and I’m SO happy I came. Working with Cristina was simple and easy and was so happy with my purchase. Will definitely be recommending family and friends!!
Went in to look at the BMW in center for $18,839 was told by the manager that this was a mistake it should of been $ 24,000Got offended when I told him in other words customer is always right.Its online posted like this ,even the salesman confirmed it and printed it and showed to us.Only thing I have to say is I always check carfax on cars before I go to dealer the VIN number are available when u look up online.This car has been sitting at this lot since September 2020Wouldnt you want to get rid off it!!!!!!This is my opinion.
This was my first time financing a vehicle and when I tell you this place went above and beyond to make me feel safe and secure about this huge decision. The moment I met Cristina, she was extremely informative and Answered all my questions, no matter how weird lol. She got me an amazing rate with my credit Union and I drove off with a 2020 Nissan Rogue ! Thank you so much Cristina!
I dont know what it is like to buy a car here (and never will, Im never giving them business again) but doing a simple transaction as a lease buyout was painful. This process could of been done in 30-45 minutes, it took almost 2.5 hours. The reps leave the room to never return. They will literally have you just sitting and waiting throughout the process with no explanation and the same person will never come back to you. Had I not asked to speak to a manager I would of been there a long time. We arent even going to talk about the fees they dont want to explain and try to put on as mandatory. This place is the stereo typical car dealership. You cant trust them
I had a great experience this past weekend at the Nissan of Westbury dealership. The salesperson, Michael Ventura, was excellent at navigating me through purchasing a 2021 Nissan Kicks. And, Karan Motwani, the finance agent gave me a thorough overview of all my options. Thanks for making my buying experience so effortless.
Ive had great experience at Nissan of Westbury . Amazing people and great hosting, Thanks to the sales rep Martha so giving us great deal and never knew i would talk out the same day with Nissan Rouge 2021 specially in this current market. Thank you so much to the entire team
It was Amazing! Marta Aires was my sales consultant and she was patient, kind and did everything she could to give us the best service possible. I’ll definitely refer nissan westbury to all of my friends and family. Maria from Finance was the best too!!! Please if you need anything go to this Nissan! You will not regret it!
My husband and I went to Westbury Nissan yesterday and what a pleasure it was dealing with professionals. Both the sales person, Jason Valencia and the sales manager, Bila, were considerate of our needs and took into consideration our status. The consequences of this pandemic has hit us all so hard from both the sellers and buyers perspective. But they worked with us and met us in the middle and in the end they made their sell and my husband and I were thrilled with our new lease! Dont waste your time going to other Nissan locations, believe me, we know. We wasted an entire day going to others and one specific location was unprofessional and condescending. No need to name it, so long as you know that the Westbury location is the one to go to. In an hour and 20 mins, Jason Valencia got us where we needed to be and the manager sealed the deal! Great team work. Thank you both for your professionalism! Bila thank you for not coming across arrogant like many managers tend to do. You were a pleasure to do business with! 👍
First time I walked out with happiness from a dealership, I spent around three 1/2 days searching for what fits me. The moment I step foot in this facility Marta Aires greeted me with open arms! At this moment I knew this place cared more for the customer than money. With Marta I was able to get everything I ever wanted she was a wonder sales women and I recommend her to everyone
The team an Westbury Nissan is just amazing! They are upfront and honest about pricing. Our salesperson Julio was so helpful and facilitated a deal so we were able to leave with our new car! It was the most efficient leasing experience I have had ever. I would recommend Westbury Nissan to everyone.
Everyone was pleasant and was doing their best but before we came in to purchase I asked very specific questions regarding price and inventory. I was told specifically pricing and asked explicitly if these were accurate figures. Was told yes of course and then came in to find it wasn’t. Bait and switch tactics are completely unnecessary and honestly unprofessional. There were a few more minor issues regarding staff and efficiency but my main complaint is the tactics used
Stopped in the dealership to discuss my end of lease and was greeted by Sara who helped with the transition from the old lease to a new one and was above and beyond helpful, professional, and transparent in guiding me through the process. Highly recommend Sara for all the help you may need doing the same.
I would give 0 stars if it was an option. My lease is expiring and decided to buy it out. They tried to charge us $3,000 in fees in addition to the cost to buy it. They tell you it is listed in the lease agreement but it doesnt give you a number. Told us (arrogantly) that we can shop around but they have the lowest price. Well they didnt. South Shore Nissan got your business. I will say their service department was great to deal with.
After having a poor experience at another Nissan dealership (that Ive leased my 3 Nissans from over the years) it was time to part ways. Luis and Sean from the parts department at Nissan of Westbury helped me out big time and I told them if I stayed with Nissan for the 4th round I would come to back to them. Yesterday was that day. I was greeted by Marta who ended up being my sales associate. She was fabulous. She gave me a full tour of the vehicle I was interested in and then we spoke about prices. She was honest, patient, and most importantly I felt like she was there for me, not just to make a sale (unlike other dealerships). I was there with my young daughter and Marta also helped me entertain her while we worked out the deal. She spoke to Bilal, the sales manager, twice about pricing. The third time Bilal came out to speak to me. He was very personable and not pushy (unlike other sales managers Ive dealt with.) He said he was going to do everything in his power to get me the deal I wanted...and that was what he did! He made the deal happen. Then I was introduced to Karan in finance. He was also very personable and honest. All in all this was a great experience. I didnt feel pressured or hassled at all which is likely to happen at other dealerships. Thanks to Luis and Sean in service as well as Marta, Bilal and Karan in sales, I will definitely be back to Nissan of Westbury and I will recommend others to go as well.
I’m so grateful for Maria and Julio who helped and guided me through the journey of purchasing a car. They helped me find a convenient vehicle and didn’t make me spend more than needed. If you ever go to Nissan of Westbury please ask for Maria and Julio you won’t be disappointed!!
I went to Westbury Nissan in the hope of this dealership would be my last one to visit for my new car...... and it was!I met really nice, patient, and friendly staff. My salesmen, Chris, also knew that it was all about the the comfort level of the customer and did his best to make my experience great......The finance guy...... George made the paperwork part of the experience fun..... we laughed and told stories and in a few minutes I was the new owner of my car.Thanks to everyone from the internet manager Meaghan to the manager of dealership.Well done Westbury Nissan....👍👍👍👍👍
Just purchased our new Nissan Rogue and we are very excited! Gary, our salesman, was great, professional and extrememy knowledgable with our purchase. We also met Jeff, the new GM , who could not have been more helpful. Also, remember to ask for Maria in the back office. She explained all of the details of the sale. Go to Nissan of Westbury and buy/lease that new vehicle!
Really happy with my experience at Nissan of Westbury! Eric was very helpful with all my questions. Maria and cristina got me a rate better than my credit union offered. If you stop in for a car, make sure you ask for Eric!
Marta Aires and Maria Olivo have been incredibly helpful through this process! This was my first time buying a car, an EV too!! I was nervous but they were so helpful and kind through the process. These 2 are the people to ask for when you come to Nissan Westbury. Everything was explained so well to me and I just can’t thank them enough
Nissan of Westbury is a reputable dealer. Was looking for a new lease and the salesperson named Julio who was friendly, accomodating and trust worth was able to provide a good experience with no haggling. He is a professional through and though.
Excellent customer service Sandy is the best she’s answers all my questions she’s very knowledgeable and very through and very patient she gets 10 stars!!!!! Excellent!!
My experience with Nissan of Westbury was really great. Shyam Manandhar is a excellent sales person. He was understanding, kind and patient. And overall the entire staff was really nice, friendly and understanding. I give them 100% thumbs up. I strongly recommend to go there to get your vehicle.
Salesman Shyam, Management Diego as well as Karan in Finance Dept all went above and beyond and made the experience comfortable with no pressure. They assisted in any way they could to get me in a my Pro 4x Would highly recommend to friends and family! You dont this type of professionalism in most places. Thank you Team.
Julio bergollo was the very best !!Exceptionally professional and very nice . He made the stress of buying a new car painless!! I would highly recommend that you deal with him and only him when it’s your turn to get your new car!
The whole process was all in all not to bad. One major complaint I do have that it took entirely to long. It took roughly 4 hours to complete the whole process. Way to long for purchasing my leased Rogue.My salesperson, Shyam Manadhar was very nice and easy to deal with. I also have tell you that a $2,000 charge for helping me buy out my lease is absurd. Even after I was able to negotiate it down, that price is still ridiculous. Especially with Nissan already charging me $300
I did not give a 5 star because what was told to me over the phone changed when I got in front of the finance guy. I was told 12k per year on a Murano lease but they changed it to 10k when I went to sign the contract. I was going to walk away but I am planning on buying out the lease at the end so it didnt make a difference. I have to say it was not stressful as my previous car buying experiences at other dealers. They did honor the the price that was quoted over the phone. Finally I have to mention the pleasant experience with my salesman Tyler. No hassle and no pressure. I have another Nissan lease that will be coming to an end in a few months and I plan to give Tyler the first shot.
I just drove away in my beautiful 2021 Nissan Murano and I couldnt be happier! The GM Mike, and salesman, Gary went above and beyond to ensure I was satisfied with my purchase! I visited dealers throughout Queens and LI and Westbury Nissan was definitely most accommodating and understanding, trying to navigate through the current chip and inventory shortage. I would recommend this dealership to anyone in the market shopping for a new car. Go see Gary and Mike.. you wont be disappointed! Thank you!
Julio at Westbury Nissan is the best! All around great experience. He worked with me for two days getting me the best deal. He really cared and so did his team.These are the people you give your business to, their grateful to have the business !
Julio was my sales rep and from the very beginning he went above and beyond my expectations. The whole experience was a breeze and my anxiety always flares up when I have to go to a dealership and this time it was In check because Julio was exceptional. Charles my finance rep was amazing also, I had to be out by a certain time to pick up my daughter from school and they both made it happen. And the rep that confirmed my insurance was great also. Overall, the absolute best experience and my friend is coming back to purchase a Sentra with Julio. Thank you for having an exceptional team who made my experience awesome. This is my new home for all of my future SUV needs.
Finding a car is not easy and can be very stressful. I am very happy I chose to walk into Nissan in Westbury that day. I had a total different experience from the other places I went to prior to visiting Nissan.After I was greeted by the young lady at the front desk, Tyler approached me right away. I told him I needed time and he gave me space. He let me look around and followed up asking me how it was going. I told him what I was looking for and he led the way, never coming off pushy, always making sure he answered all my questions.Thank you Tyler for your help and patience. You’re amazing!
Finally found a dealership that could get me approved at a good rate with low insurance. Thank you Cristina for getting it done- also thank you Brianna for helping me with the car. Its excellent !
Im a big believer in GREAT customer service and these guys in the Certified Pre-owned sector are TOP NOTCH! Definitely recommend anyone who needs a car to go to them! EXTREMELY professional, caring and overall just genuinely good men in that establishment. That says A LOT. So, anyone that is looking for a car, go see these guys! They will definitely take care of you! I got approved because they wanted to see me succeed so at that point you definitely dont want to let them down! Thanks for my new SUV guys!
Purchasing a new vehicle is one of my most dreded things to do. From not knowing if the sales man is ripping you off to getting into financing and all these fees popping up. Not this time. Shyam Manandhar our sales man was very professional and informative. Showed us every aspect of the Rogue and went over every feature and explained how everything worked. Even helped set up our phones and radio stations. Daniel Reynolds the business manager was also a breath of fresh air. We felt like he really had our best interests in mind. Nissian Westbury is definitely our go to car dealer and we will recommend them to anyone who is shopping for a new car
Had a wonderful experience at Nissan of Westbury. Outstanding customer service from Sebastian, made it stress free experience. Thank you.
The sale manager Maria Olivo was great. She was very transparent and informative about my options, pricing, and scheduling. The service manager, Maria Olivo was EXCELLENT! I had some concerns about service options and she was able to clear everything up and I ultimately decided to get more work done than I was planning. I am very happy with the service team, especially with María leadership.Thank you MariaKeep Good Work
Im glad I went to Westbury Nissan. They were very professional and welcoming. Frank was our man from the beginning. He made everything easy to understand and he knows the business. My credit isnt exactly a 100% and I was afraid I was going to go away empty handed. But Frank came up with the perfect solution that me and my wife were thrilled with. Everybody was amazing down there in financing and insurance and I realize that theres other salespeople on the floor but, I still have to say- See Frank, hell take care of you.
I came here to get a vhecile after my car was totaled. I ended up getting a used vhecile which i never wanted to do as i never wanted the headache of potentially fixing multiple things. Kerman was my sales consultant and he was amazing. He helped we get an amazing vhecile for an amazing price even in this pandemic market. Nissan of westbury also gave 3 year 75,000 miles warranty on my vhecile which eased my mind with getting a used car. i recommend Nissan of Westbury and if you go Kerman will be your guy to see.
The service was good. When we drove in to service bay the porters did not say a word or greet you. Was not cheerful or friendly like other service places. Several service desk personnel was not friendly either where they did not greet you or ask if you needed help. I dealt with Frank and he was friendly plus professional. He took care of what the car needed to be serviced and he didn’t try to oversell to make money. The mechanic was professional and he knew what issues needed to be corrected and completed job satisfactorily. However, they made us wait 6 hours for a brake job. The mechanic said he had to take care of a oil change while he worked on my car first and then lunch time came around and I guess this added an extra 1.5 hours. I woke up early and came in at 7:30am and left around 1:30pm. They should complete the job and get everyone out as quickly as possible. The oil change job on another car should be completed by another mechanic and finish our brake job before taking a lunch brake. Plenty of time to eat when the job is completed. Also, they didn’t have loaner cars available when I ask. For a longer and expensive job they should give out loaners so people don’t have to coop up and wait around the facility with lots of people also waiting in lounge during Covid pandemic.
So thankful I went to Nissan of Westbury for my new Altima! The staff was so attentive to what I was looking for and made getting a new car a breeze! The sales manager Cristina was so professional and got me a great deal. Highly recommend ⭐️ ⭐️⭐️⭐️⭐️
I spoke with a saleswoman over the phone who assured me multiple times that the vehicle I was looking for was on the lot for a specific lease rate. I even confirmed with her right before making the drive to the dealership. Upon arrival, I was told that the car was no longer available, they had no idea why the saleswoman told me that price, and that I was never going to find that lease deal. Basically this was a big waste of my time, and I was told completely false information over the phone. They tried to get me to look at other, more expensive cars once they got me into the shop. Really slimy business tactic, and they were not apologetic. Will not be recommending.
Julio bergollo is the best worked every hard to acinmidate me and got me my car thank you Julio bergollo
Nissan Westbury quotation is Where Customer come first Really....???????I have tried to contact lease return manager Gary regarding return my leased car for few days. He has never called me back. I have left him a message with some operator. Also I called his extension, I was unable to leave a voice mail. I just would like to return my lease car....I have also tried contact general manager of the Westbury Nissan - NO ANSWER!!Thank you Nissan Westbury for the worst business/ customer service ever!!!They will take care of you if you take car from them if not they don`t even want to talk to you!!!!!!!!!!!
Writing on behalf of my grandma and my aunt. Amazing customer service and great customer service. Shoutout to Karan, Maria and Shyam for making the process so easy for them!
I leased a car from Eric who was super helpful and easy to work with. He made the entire experience as quick and efficient as possible. Would definitely lease a car with him again!
My overall experience with this location is good. The employees are polite, it’s never overly crowded and the waiting room and restrooms are spotless and spacious. The downside is that labor and parts are very high. You can find competitive prices probably anywhere else if you go to a regular mechanic. They are willing to work with you, but even with discounts, you’re walking out paying much more than you would anywhere else.Side note: On my last visit I went in for air balancing and a tire rotation as part of a routine maintenance check. They pointed out that my lower control arm needed replacement and that my tire had worn down from it.Their cost for replacing the lower control arm alone cost more than replacing an entire assembly, but I proceeded. After work was completed I drove car home and parked it for the weekend. Two days later when I went to move the car that tire was completely flat.
Sean, the service manager, was very courteous and professional. I waited a reasonable amount of time (about 90 min) for my car to be serviced. The waiting area was a good size for social distancing and very comfortable. I would gladly bring my car to this location again.
Service Technician was excellent. Arranged me to have my service within 1 hour complete.
My experience with the Nissan service was exceptional. I live in Brooklyn, NY and I only made the appointment due to a family member looking at car to purchase. While at the Nissan dealership, I asked about their maintenance service and was directed to their service center and I made an appointment. My service there was stress free and the service techs are amazing. I will definitely be returning for my 53,000 miles oil change.
I called to make an appointment for service, oil change, I asked how much, service receptionist said $40. I said that you have a promo of $20 off on your website, she said yes, just need to print it out and bring it w/ you. Next day was my appointment, went and the manager will not honor the promo. He said the oil price is already marked off, and the receptionist was wrong and not part of the service dept. This is a classic bait and switch!
I brought my vehicle at the dealership for service and a warranty issue well P.S. theyDidn’t address my warranty issue told me thatThere was nothing wrong When I left there afterSpending about $600 on minor service the problem occurred on the way home when I called the dealer back the service managerSean Clarke gave me a song and a dance.Very disappointed with the service.
Easy to get an appointment when I needed it. I dont have an easy schedule. I was taken on time and service I needed took less than they estimated. Everyone was friendly, courteous and helpful and answered all my questions. This will be my go to place for servicing my Rogue.
WORST DEALER EXPERIENCE. STILL SCAMMERS. PLEASE STAY AWAY.1. Made a deal w salesman Eric on Sunday. Financial manager, Maria, said they couldnt give me my APR and my monthly on a Sunday and they didnt have the title for next few days.2. Was asked to leave a $5000 DEPOSIT (my down pmt) and come back when title arrives to then talk finances (weird they couldnt give me a interest rate/monthly, but gave them the benefit of the doubt )3. Came back Thur. (from the bronx) bc title arrived and they were rushing me to come in and make the purchase.4. Financial manager, MARIA, tells me I HAVE to buy the extended warranty w the car ($3000 additional) or they wont sell me the car. when we spoke multilple times before she said it was optional. DECEPTIVE.I asked for the APR% and monthyl w.o the warranty, and maria said shell have to bring in CRISTINE, the used car manager.5. CRISTINE says there was a miscommunication on their end and they cant sell me the car without adding $3,000 to the cost bc it comes with the 3rd party exteded warranty. FORCING ADDITIONAL FEES. COMPLETE SHAM!!!--> whatever money you negotiated down w the salesperson, they add when you talk w the finance manager
Marta & Omar are both so amazing. They explained everything for me and broke everything down. Hands down one of the best car buying experiences I have ever had.
The advisors, mechanics, & customer service are great. The wait time is terrible. 3.5 hours for an oil change and I arrived on time for my scheduled time. Other than the time I wouldve given them 5 stars 🌟
Nissan Titan owners or any Nissan at all beware.Horrible service. I will never go to this service station again. Took my 2019 Nissan Titan in because it felt very under powered and was making a load whooshing noise under the hood and all I got was the run around. They threw every excuse at me.First was: we had our best tech working on it and he said it was normal.Took the truck back and did an 80 mile trip and the truck sounds like a 747 taking off on a run way and my gas mileage dropped. So back I went. Dropped the truck off and EVEN told the person writing me up that I researched online and every information I pulled up was saying that the fan clutch needed to be replaced. I even spoon fed them the information!Got a phone call from them and voice mail said that they heard the noise and were opening up a case with Nissan. 2 days later I get a phone call saying to come pick up the truck.I get there and their excuse was:We had a tech that drives a titan and he said that the truck it working and driving how it should.So from a phone call that said we heard the noise and are opening up a case with Nissan to we had a tech that drives a titan and said its driving the way it should..Really Westbury, really ???I guess you are to busy selling cracked brake rotors that can break like I heard the other guy on the phone telling someone.You lost all my future business and anyone that I meet that has a Nissan. Ill make it a pont to let them know to avoid you.
I was looking at a couples used cars at many places and when I came across to the one at Nissan, it had just been traded in and was a little dirty, so I didn’t think anything but the price was perfect. I called them up, told them about my situation and the next day it was completely detailed, they worked with me on the price, and everyone there was extremely helpful. Only thing is the dealer fees that stop this from being 5 stars.
From reception, to online sales, to in-house sales rep, to management to finance; the purchase of my car with seamless and extremely pleasant. Never did I expect such amazing treatment ! As skeptical as I was initially, I was pleasantly surprised throughout the entire process which was well laid out in advance. I have purchased many online cars in my past, all to some level had some miscommunications in one form which frustrated me to no end, Nissan of Westbury was an exception. I highly recommend anyone purchasing a vehicle to stop in view selection view new & preowned - talk with the sales reps and you will know how it is to be treated fairly and with respect.
Havent gotten my license plate in 3 months. Every attempt made for updates are blatantly ignored. I did receive one response after making a BBB complaint stating sorry, were working on it. which unacceptable after waiting this long. Unfortunately, I cannot in good conscience recommend this place.
My salesperson Bailey Feiler was amazing, she helped me get into the car of my dreams and the finance manager Addy was able to get me approved and with an amazing payment! I’ve never been so happy with the customer service at a car dealership before. Everyone should buy from Bailey Feiler!!!
I am very pleased with both of my leasing experiences with this dealership! Everyone was welcoming and friendly, and their service was pleasant and personalized. Jaime was very attentive and patient, and helped me find the exact car I was looking for. I really appreciated his dedication as he followed up and gave me all the instructions I needed to facilitate the process. I would definitely recommend Jaime and this Nissan dealership to anyone looking for a new car!
The dealership gave us a very pleasant experience, from our salesman, the manager and Joe D in finance. Walked in to look at a car and walked out the very same day with car in hand. No nonsense and worked with us to get us where we wanted to be. Safety measures are in place given the environment, the dealership was clean and I felt safe here. I would definitely recommend!
Nissan of Westbury worked with me through and through ; my salesman Shakil was excellent, professional and super helpful. He walked me through the process from kicking tires right up to the financing dept. The finance dept was very helpful in getting me a good deal, and Im extremely pleased with the entire staff and service at Westbury Nissan, Ill definitely going to recommend them to family , friends and colleagues. Thanks again for a fantastic product and experience.
Nightmare experience getting an new automobile. The Salespersons were nice but inept. The finance person George A (needs retraining in customer service or should retire) was the most horrible person I’ve ever encountered. Fortunately, they do have people that work there that cares and saved my deal with Nissan of Westbury. Ironically, the manager and salesperson were let go afterwards and new manager came on to rectify the nonsense. I would recommend them even after this experience because they do have some really good staff left.
Mike and Kuran were super helpful and made the entire process a breeze. Highly recommend.
I bought my car on August 17, 2020 from Westbury of Nissan paid for extended warranty. Changed my mind the next day. Asked for my reimbursement for the warranty which I was entitled to according to contract. Made an appointment with Finance manager Joe. He kept me waiting for 3 hrs. When I finally saw Joe he made excuses after excise about why I couldn’t get my money back.I decided to have my lawyer write a letter requesting my reimbursement. Nissan never contacted me or my lawyer about this matter.I have not put all of what transpired in this review but I will say that my experience with Nissan of Westbury was horrible. Sales people and finance managers are liars. My family and I will not be patronizing Nissan of Westbury or any of the dealerships within the group.
Meaghan from internet sales was great. Good follow ups and communication. Thank you Meaghan.
I went into Nissan looking to trade my 2016 Maxima and purchase a 2018 infinity Q30…. The process was easy and stress free … Marte helped with the sale and Maria Olivo assisted in finance … Both were courteous and professional…. Overall I would recommend Nissan of Westbury for all you’re new or used car purchases
We had a bad experience at a different Nissan service department. We called the service department at Nissan of Westbury and immediately experienced a different experience. The service manager Sean, was professional and kind and assured us they would get to the root of the problem. Johan, the service center team member was polite and was aware of the problem. He kept in touch every step of the way and the problem was solved.
My experience with Nissan of Westbury was frustrating and very stressful to say the least. I was told that service on my car would take 3 hours and I would get a call once it was finished. The service center ended up closing for the day. I was not contacted to pick up my car. My house keys were attached with my car keys and left with the staff there. I was unfortunately locked out of my house & missed a day of work the next day due to this. I was transferred to countless people and did not receive any solution. I was told to come in the next day which was a Sunday after 12 noon and I would find personnel there. I was reassured that I would be able to pay my bill and that my car would be released to me. I got to the service center as discussed and it was yet again closed. It just so happened that 2 people came out of the building while I was standing outside. I explained the situation to them and I was told to wait since they had no idea of what was going on. After about 45 minutes of waiting. The woman came out and said I could come in to settle my bill and she would have my car returned to me. A huge relief but extremely frustrating, preventable and overall unprofessional.
This is a second Nissan dealer I visited for my 2021 Nissan Rouge SL. I visited a dealer twice and I did not like the rushing and pushing of the salesperson, so I search on line to located Nissan of Westbury. I met a saleperson named Shyam Manandhar. My Wife and I are looking for a particular model and color of our Rouge, however, there was not one in stocks. Mr. Manandhar presented to us a genuine attitude for not being able to provide us the perfect choice. I thank God, he is the right person and spent a lot of time to locate one for us, without allowing us to wait for it to be ordered. I felt like we just made a freind.... nope, a family member upon completion of the sales. He routinely follow-up with us on how the car goes, and we feel being cared and warmth. Thanks for his effort asnd treated us with sincerity and friendiness. The car is awesome, and it worth more than how much we paid.
Frank Contino and the serviceman on the job were professional. They confirmed my suspicions about the problem I was having. I might buy a hybrid or electric car next which is why I may not buy another Nissan.
Got a very good car here. Nice service for the service of Shyam Manandhar and Karan. Very detail and helpful.
Great customer service. I am glad I chose Westbury location to purchase my vehicle. Sales representative Donna Bruno was very professional, she took time to guide me through the process without feeling pressured. Thank you Donna! Your patience and expertise helped me pick the right vehicle.
If I could give 10 stars I would! Came in looking for a 2021 Sentra for my son. Was totally exhausted after going to 4 other dealerships and dealing with salesman over the phone from numerous others. Long story short, went in for Sentra and left the same day with a beautiful new Altima (AWD and all the bells and whistles) for the same price I was getting for a Sentra which cost almost 7k less! Cant say enough about the professionalism and helpfulness of our salesman Shyam and the sales manage Eric Martinez! Never felt pressured and my son couldnt be happier!!
The process took all day. I did not want to take out a loan I wanted to pay for the car in full with a debit card. We were told that we had to take out a loan Things are not right at this location. Then we were told we have to take a warranty When my partner said he did not wan the car then. That’s when they said ok. Other things followed too much to review. They are just not honest. There was money that was to be returned that did not happened i till weeks of calling. This is not a honest dealership if I did not have someone with me I would have been taken for a terrible ride.
MY EXPERIENCE WITH NISSAN OF WESTBURY was AMAZING!!! The staff is great!!! Megan, Bill Q and Kerman were absolutely amazing!!!! They came up to me and introduce themselves in a very professional manner!!! I will be referring others about Nissan of WESTBURY!!
Just an awful experience top to bottom. The finance guy said an 802 FICO was a tier 2 score which would lift our cost. He also didnt know how to use a computer. We waited for hours were asked to sign a blank contract l. were never told we werent going to get a title and would need dealer plates which meant another visit days later and more waiting. They booked our second visit appointment time before the employee we were meeting with starts. We get a car every 3 years and there is 0 chance any of them will from here again.The reply from the dealership here should be completely ignored. Since my original post i have received 2 additional monthly bills for the car I turned in and I have been asked to come back to the dealership 2 additional times to fill out paperwork. Honestly there are so many ways to buy a car online there is no reason anyone should even take a chance going back in. The reply is such a joke. Sorry you had a bad experience please call the person who gave you this bad experience.
Thank you bill, Julio and Cristina! I appreciate all the effort you put in to make sure I was very happy! I am so happy because of all you did! Nissan of Westbury has been a great experience
A Nissan Maxima listed at ~21K, at the top of the KBB pricing list, with 2 Car-Fax accidents was quoted out to me at 28K with 7K in dealer fees. I expect that from the corner car dealer, not a registered Nissan dealer! The sales person told me all the fees are listed on their webpage. I could not find any fees when I looked. Wasted several hours!!!
Very professional, transparent. I got a great deal! I will recommending family and friends
I purchased vehicle at Nissan of Westbury with Shyam Manandhar and Maria. Awesome job. Very happy with fantastic purchase.
Total reviews rating 4.1
199 Reviews for Nissan of Westbury 2023:
Review №1
2022-05-07Absolutely love this dealership. Saw a pre-owned Mercedes on the lot one day driving by, decided to stop in the next day expecting to be a long annoying process based off some reviews but they couldnt have been more wrong. I worked with Julio, Nelson, and Omar and they were amazing from the beginning. They gave me the keys to test drive within 5 minutes and went over the vehicle features in details during the test drive. Julio had no issues answering any of my questions, never once making me feel insecure of any possible stupid questions. I was on a monthly budget and Nelson made sure we worked out a deal that I was completely happy with (my corolla trade in helped a lot too of course). When in finance with Omar, he made sure I understood what I was signing for and all the coverage I would have once driving off the lot. Some reviews should not be trusted because I expected to have a semi bad experience but I can honestly say it was the complete opposite..... I have had my car for 3 weeks now and have had 0 issues with the vehicle and when I called Julio to ask some more questions on my newly purchased Mercedes, he answered my questions quickly and it felt like I was asking a family member for help. Will be coming back for my next vehicle in the next few years hopefully!! Great team... highly recommend going now since it has gone under new ownership!!
Review №2
2022-07-15I had a great experience at this dealer ship. Carlos helped me get the best deal for my trade in. I left with a wonderful reliable Nissan Altima 2022 midnight edition.He helped me wit my insurance and explained all the features of my car. I would definitely go back for a new card in next ten years.I hope everyone that goes there would have the best experience that I did.Thank you Carlos for all ur help and making this an easy transaction for me.
Review №3
2022-05-26The dealership was great, the process was smooth thanks to my sales consultant Chris L. He really took his time with helping my dad get the vehicle of his choice. We have never been so satisfied. Thank you Nissan of Westbury and thank you Chris L. We will be sure to recommend you to family & friends!
Review №4
2022-03-06Great dealership with excellent customer service. Mike Ventura, and his colleague Diego were super helpful and great to work with, along with Julio who helped with finances. Highly recommend Nissan of Westbury, and be sure to ask for Mike and Diego!
Review №5
2022-07-23Julio bergollo and Julio m were very helpful. I came in with the intention of buying my car off the lease. I then was asked just to test drive the new Rogue to see how many new features were on it. I told them I can’t go into debt with higher payments. Of course they came back with numbers that were high. I told them I couldn’t do it. I told them what I was willing to do and they made it happen. I was in Garden City Nissan twice. Everyone told me buy your car we can’t make your numbers work. Well They proved them wrong here.
Review №6
2022-04-05An exceptional experience. I visited another car dealership before coming to Nissan Westbury and so glad I waited until I got to this one. Every step of the process was genuine and I felt I was being listened to. When coming to Nissan, I wanted something with a luxury feel, sporty, with all the safety features. Looking at the 2022 cars, I was in between the Nissan Altima and Rogue Sport and ended up going with the Nissan Altima (midnight edition) and so so happy I did. Its a beautiful car!For a large brand, everyone working there seemed like family! Julio (my sales associate), Omar, Nelson, Diego and Jeff (the GM) all worked together and made me feel comfortable leasing this car. These guys are really awesome, very professional and got me the best deal. Everything went so smoothly, I didnt have to worry about anything when I left. They guided me through the lease; took care of my license plate; registration; helped me with insurance; made sure the car was cleaned up/ready to go -- all within a short period of time so I could hit the road without any issues.Honestly the nicest/best staff and overall experience. Im so happy with my new car! Thanks guys!!!
Review №7
2022-01-23My experience with Nissan Westbury was amazing. I purchased my first car from them. A 2022 Nissan Sentra it’s everything I could dream of Mike and Maria were very helpful. Highly recommend
Review №8
2022-03-02My experience here was a good one. This place has some really nice vehicles. I would recommend this place to anyone who is looking for a new vehicle. The sales associates here are awesome. They are very professional and they do their best to work with you to get you the best deal.The associate that worked with me was Mike. He is an awesome guy. He listens to you, answer questions clearly, and explains the terms and conditions concerning the process of getting a new or pre-owned vehicle in a way that you would understand. I had no issues working with him. He guided me through every step and did his best to make the purchasing process go smoothly for me. This is definitely someone I would recommend.This dealership is really a great place to check out. It has a wide variety of good vehicles and a great team of sales associates waiting to work with you.
Review №9
2022-07-24I had a great experience here. Marta was amazing and really worked with me to get the best deal. She was so patient with me (a first time car buyer.) It was so reassuring to be able to get everything done there in one sitting. Also, the follow up after the purchase was great. I could tell that everyone there really wanted to make sure I had a good experience. I would definitely recommend this dealership and Marta!
Review №10
2022-03-02I went in for a trade appraisal and left with an Amazing PRO-4X. The staff were great and attentive. The salesperson, Mike, was awesome, assisted with every step of the purchase and got me a great deal on my trade. This is the third car purchased from this location. This dealership is by far the best Nissan dealership to deal with. I would buy again from this dealer in the future.