Credit cards
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Nordstrom in White Plains
Categories
Location on the map
White Plains, Westchester County, New York, US
Payments
Phone: +1 914-946-1122
Site: https://www.nordstrom.com/store-...
Site: https://www.nordstrom.com/store-...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–6PM
Nordstrom in other cities:
Comments (199)
First time I went there I live it is a big mall
Great prices. Love the clothes. Fathers day shopping 🛍
I loved it, staff was very friendly & helpful. I will ALWAYS shop at Nordstrom/ Nordstrom Rack. Clothes are really great.
I didn’t shop but I went to the cafe section to get a drink, I didn’t know they didn’t take cash app but Tashay (I hope I spelled that right) still gave me the drink anyways. Thank you!!
Great store. Customer service workers can be a little more organized at the shoe dept.
The staff always goes above and beyond without hesitation. Very knowledgable and attentive, what more can you ask for? Not only is the in store experience always amazing, but I have also had items shipped to this store many times and I am always able to pick up them effortlessly.
I must say I live in the city but will drive to this Particular one the young lady at customer service by the name of Stephanie has the best customer service you can ask very polite and always happy it really makes customers like my self come back I strongly believe that Corporate needs to know how important this is when we get great customer service like this she deserves a higher rank.
I just want to shout out everyone that works at the restaurant and in kids department. They’ve always been super kind, seen my kids since they were babies, they know their names, their orders and just make us feel so welcome. It’s a rare feeling to get in a store now and I really want them to feel appreciated.
Anthony L the manager of customer service in Nordstrom in White Plains is awful. Not only was he unkind but also completely lacking of “customer service” . Instead of providing solutions or acceptable explanations he basically repeated policy over and over again. To pay for a 2K coat and get that type of customer service where there are so many other options… too bad I will never shop at Nordstrom again. I will also continue to tell everyone my experience.
Spencer in the men’s department was a pleasure to work with, great insight, not pushy and made great recommendations.
Great location... knowledgeable and friendly cadre......pricey....but you get what you pay for
Great place to shop quality merchandise nice staff 👌🏾
My favorite store in all the world. Nordstrom always have what Im looking for.
The staff are excellent and available for in store shopping.
I went Into the store looking at the moncler jackets. I asked Vickie for a coat in my size and she said they don’t have any of those coats. As i was Walking around i found One on the rack. It wasn’t my size but they did have them. I ask Another sales associate, Sasha and she told me they have some sizes and will check and bring me my size if they had it. Not sure if Vickie was too lazy to look or thought because i am Black i didn’t have money to buy the coat. Iam glad Sasha took her time and worked with me as i tried On the difference sizes. I was Able to purchase my coat thanks to Sasha. The one star is because of vickie.
Alot of selections but food court is un organized
I cant believe that their plus size department consisted of three small racks of clothing... SMH
It took me a little to find the store I was interested in.
Great store and friendly staff.
The customer service is absolutely terrible. I have had several employees turn and walk away instead of offering to help me when I was approaching them. The workers wouldnt offer help if you were literally on fire. Forget browsing the makeup and perfume area as well, the employees will watch you like a hawk until you have a question then they Usain bolt out of there. What happened to this place?
Good store but not enough variety.
So far my experience online has been EXCELLENT! I get just what I order. And that is SO REFRESHING, I just love this store. I encouraged my mom to shop here, and she works at a store! But she says the quality products that is here is NOT at her store. Shes also getting a credit card ANY day now. Because her credit is EXTREMELY good. I get nada card from NORDSTROM and I shop NO WHERE ELSE!
I use to love shopping at Nordstrom. Now there is absolutely nothing in there the store is scanty. I couldnt find anything for this upcoming event Im attending.
Genette within the Bags/ accessories department is absolutely amazing. The best customer service I have received in a long time. I went in to purchase a specific wristlet wallet and it was out of stock. Within seconds she called multiple locations to find it for me. After a few minutes she found a store that would be able to ship over night to me by Wednesday right before my trip. I was so excited and happy! I just got home and received an alert that it will actually be delivered tomorrow morning instead of Wednesday!!!! Genette you are amazing 🤩 thank you for having such a beautiful spirit to help.
Had the absolute worse experience ever, went here on Friday morning to simply return some uggs that were the incorrect style. When the item was purchased I did $140 in cash and $50 on my debit card, however when they did the refund they said the system would not allow them to give me the cash, i let the young man know that I would like to have the refund the way I paid for it, I requested to see the manager who was giving him this information from the back after waiting 5 minutes she finally comes out a lady by the name of Tamara and she was very nasty, had an attitude as if I was wrong for requesting my refund the way it was purchased. She had no manners did not look me in the eye tossed me my receipt and went to the back, as a long time customer of Nordstrom Ill be driving to the city and New Jersey location even though this one is closest to me I will never ever shop here again!
Went in for a bra fitting after my double mastectomy ... Kim at the lingerie department was so helpful, friendly and just FABULOUS 👏🏽👏🏽👏🏽Thank you for making the experience AMAZING!
This is my favorite place to shop. and if you shop there you could even get free parking
Love their footwear collection here and they usually have great sales on clothes.
I had ordered some shoes for me and my daughter it said it will be ready to pick up within four hours this was at 12:00pm so when I got to the store about 4:30 or so they said I only have one order and the other one is being shipped from another store which is in PA I said that’s not what it said online it said it will be ready within 4 hours so they told me that they cannot do anything as of right now so I asked them could they give me something for going though all of this they told me that they don’t do that I said wow that is a inconvenience for me they still didn’t care
You will find the top best brands on here.
As we all know, 2020 has been a brutal catalyst for change. The slow decline at Nordstrom has been accelerated to the point that when we went there today, the merchandise selection was sparse and a good number of the brands that I used to go there for are now gone. They are in great need of a reset, facelift...a refocusing of what they want to be.Although I dont believe well ever get the Old Nordstrom back I hope whatever emerges from this perfect storm of a retail tragedy is something exciting and different...something that will make people put down their devices and once again shop in 3D.
Excellent Service as usual got exactly what I needed
I love, love love this place. Its very clean and the clothing and the price of everything is to die for. The customer service appears to be good this far. Also the bathrooms are very clean. Keep up the good work all the staff at this Nordstrom especially the janitors/ cleaning staff. These guys deserve a raise.
Love this store. The Cafe has been my go to⁷ù place to have a cup of tomato cream soup with to die for bread.
Unfortunately, customer service and sales staff at Nordstrom – The Westchester make it pretty clear that theyre being bothered to help you.Im consistently disappointed by this store given the ongoing difficulty in finding anyone on the sales floor, customer service refusing to assist, and closing the store without notifying curbside pick-up customers.
Beautiful dresses very staffed.
Had the worst experience I have ever had last night. I went to ask about a pair of Ugg’s that had some damage. I was in the shoe department waiting on line and a woman at the register that was there packing shoes while the other was ringing some other els up. She asked if I needed help so I went and started talking to her and asked simple questions that she should have probably known about Nordstrom’s policy’s. All her reply’s were I don’t know. She was rude and had an attitude the hole time. Didn’t look me in the eye. And told me to go somewhere els. She didn’t have to ask me if I needed help while she was finishing what she was doing I was waiting patiently. I have never had an issue here before and I can say i was very alarmed about how I was treated. I was even there to buy another pair of Ugg’s and I had to walk out because I was taken back.
I love shopping here for the atmosphere and the brands they carry but their service beats any of the other luxury shops by far. They’ve always gone the extra mile to make sure I’m happy if I ever needed an exchange, return or any other help with anything. To me that makes a big difference and it’s why I’ll go there even if I can buy something at another store.
Not a place for an older man to find clothes. Many, many shorts and bathing suits. Only sweat pants or that ilk with draw string for waists bigger than 38 in
Whenever Im shopping for a purpose (date, event), this is the place to be. Everything is well laid out for me to decide quickly if I can find what I need. The sales racks also have great deals, though they could be better organized. The right sales associate can also be super helpful as long as youre clear about what you need. The cafe upstairs is also super tasty, with its fair share of alcoholic beverages also. The shoes selection is also great. They could do more to expand the bags selection, but otherwise, worth a trip when you know what you want.
We went to see Santa but ended up spending hours just browsing stores, window shopping and gasping at all the beautiful things in this mall. It is quite an experience. The mall is spacious and the decor impeccable. You know its a higher end retail mall. We went shopping at Sam & Nat as well as Lilly Pilitzer and the salespeople were accommodating, knowledgeable and very pleasant to deal with. Nordstrom had almost anything you were looking for in a higher end fashion store.
Always using good judgment in allsituations.
I really like the customer service...personalized service in a department store..they are doing a great job..👍👍👍👍
Great selection or merchandise, some sales. But excellent quality. For the Holiday free gift wrapping. Adequate amount of sales associates on staff as well. Great experience.
They have a pretty wide variety of pretty inexpensive clothes to really expensive designer stuff. With really friendly staff, its an awesome place to go.
I bought a shinola watch online. Yes its just a watch but when I opened the box the wooden box was busted. I opened the cardboard box and looked over the 41 size watch. The metal case was uniformaly scratched all the way around and the bottom and the buckle I doubt it happened in shipping. This was last of this color. I think they sold me the sample piece for full price. What a ripoff. Ill go to the store and return.
I bought a $2,220 bag with my boyfriend at this Nordstrom store and the lady and had such a mean face on and was rushing me and asking me if I was done as if I can make a decision in 5 minutes she looked like she dint want to be there had a attitude I asked her if she was upset and she told me she’s tired no excuse I work in retail and give the best service I can and never treat customers that spend so much money the way she did she gave me a attitude the whole time while her and her coworker just kept staring I feel so disgusted she should be fired and for the guy who works in the booth for parking he was like 70 something telling my boyfriend he was lazy because he couldn’t fit the card and totally kept insulting me and that’s when I had enough and said this is your job and he couldn’t reach and mind you my boyfriend is very respectful I felt so horrible here do not shop here it wasn’t worth a hour ride to get insulted by people that hate there job. I should be treated kindly when I’m spending so much money never again !
Purchased a nice mens suit that needed to be adjusted slightly,The tailor was great but the sales associate had the biggest attitude and even measured me wrong for a shirt. Luckily I tried it on when I got home and had time to exchange before my event. Horrible customer service.
This is one of those stores you can find so much that you want to buy.The staff is mostly friendly. Ive encountered a couple bad apples but by and large, very courteous.Parking can be a challenge sometimes especially exiting the parking garage.Great clothes, good selection, prices that match the quality of the clothing.
Not sure where to begin but I wish I could leave less tha one star. The rep in the store put In the wrong address and refused to adjust it. Had to call customer service multiple times and spend over 8 hours and on the phone and 3 weeks later to get nothing resolved. The customer service is a joke and clearly has no clue how to talk to people. Long story short Nordstrom’s should just go out of business. For me at this point I will never shop or accept anything from Nordstrom’s ever again.
Great location and layout. Amazing merchandise and service. Bathrooms are clean and rest areas appropriate. I wish they would have more events to promote themselves. All in all, I will continue to shop here.
Called in for an item, the employee was nice enough to put it to the side for me to make sure I could get it when I already on my way
I love Nordstrom for their shoe department. Love a pair of shoes and they dont have your size in store? They will ship to you for free. Im withholding a star for their lackluster beauty department. The sales personnel are horrible. Instead I head over to Neiman Marcus to make my beauty purchases. The staff is far friendlier and welcoming. Its in the same mall so I dont mind walking over for a better experience.
Good shopping experience. My wife was the real shopper, I was just there along for the ride... well, drive because Im her personal chauffeur. Anyways, I have nothing to say negatively about this store.
Up until today, I had shopped at Nordstrom for over 20 years. I first fell in love with the store while living in Seattle. The respect, the customer service and especially the merchandise were second to none.When I moved to Westchester the service was not as good as can be found in Seattle and even Denver. Nonetheless I kept shopping at the store. Well that ends today.This is all due to the express service department on the first floor. And the gentleman pictured in the photo attached to this review. He was rude, condescending and disrespectful to me. And he did very little aside from making snide remarks. His coworkers (4 of them) attempted to help him.He could accurately look up my order. He did not know where the items were. He could not distinguish between a refundI and a cancellation.At the end of my visit there he aggressively and sarcastically yelled youre welcome - I have worked in customer service for a bit and it is customary to THANK all customers. Nordstrom employees used to be well trained enough to understand. Now they are just another brand on decline.There are many places to shop in Westchester County. I dont have to take such treatment.If you see this guy in Nordstrom please avoid him.
I was picking up and returning merchandise. There was a bit of confusion and because it took so long they validated my parking ticket even though I dont have a Nordstrom credit card. I was very impressed by that and their level of assistance!!!!
Even more efficient and customer oriented then before Covid
Excellent customer service from Gail S. in the hats/purse dept this morning and Elisa in womens clothing. Always a wonderful experience at Nordstroms!
I have received the BEST service from the Customer Service and Pickup. I am in NC and I am purchasing pickup items for my brother in NY. I called twice for two different orders requested for the items to be Gift Wrap. With no problem Tavian displayed wiliness to help me and assure me that the items will be Gift Wrap nicely.... Great Service Tavian, look forward to doing business with you again!!!!
Wow, so many clothes, so little time.
Nice staff and great store
Awesome experience! Manager Luis was exceptional and did an amazing job the purse I bought for my daughters b-day.Even helped with the matching wallet for her boyfriend to come in and purchase later.
Upscale shoppingNordstromCrate and barrell, tiffany.L Vuitton. And more
There was no calamari when we went. But everything was delicious and Service was great! Would definitely go back again.
A very clean and organized store. Employees are friendly and personable. Found a lovely pair of sunglasses that were in my price range. They just got a new line of readers! I will be back for those!
This review is on the Tux section in Mens Department. Ezra is wonderful in assisting us in choosing my husbands Tux and we ended up getting Canali. Not too expensive for 100% wool full canvas tux. Now onto to the tailor section, Souleymane and Abraham were fantastic and very professional in handing our tailor needs. I think they went over and beyond their job descriptions. They are well mannered , polite and calm even though I went a bit crazy to them. I highly praised Nordstrom for having such a wonderful tailors. Thumbs up.
A beautiful shopping experience. The store is big and it is conveniently located in a very nice mall.
Good store for buying clothes
The shoe department is the absolute worst. I have visited fast food restaurants with better customer service and friendlier employees. I have never went to the shoe department and experience up to par customer services. In two memorable occasion I stood and watch a sales person on her phone having a personal conversation, looked and me waiting and didn’t even acknowledge my presence. Another time the sales representative act as if I was invisible, I guess they work on commission, so if you are not somoeone they assume is not going to have a large sale they don’t acknowledge you.. I stop spending my money there and only shop at Bloomingdale’s where I get amazing customer service. Very disappointing..
Ordered online and picked up at store. Great service. They have you go to the designated area and you let them know you are there and they bring it to your car!
Good place to get quality clothing!
Great store friendly, clean,stylish. I was pleased not to be racially profiled as I have been in other major department stores. Great job Nordsrtom at the Westchester.
Nordstrom is the most accommodating store i have ever been to. I was working with Calvin and he helped me return an item i was dissatisfied and buy something i really liked. The costumer service here is phenomenal.
A Cashier thought she could tell me how high up my mask had to be. Not high enough for her. I dont shop for the mask police. And actually I did have a mask on, it slipped a litle as I was speaking to my cashier. NERVE! Left w/o purchasing
It’s a good Nordstrom. The staff is friendly, knowledgable, and very professional. The store is always spotless, and the people who work here really work. It’s refreshing to see employees in this day and age who actually care about the way they present themselves and the way the store is presented.
Staff was very helpful. I like the location because its convenient. They didnt have a BP section when went. I was looking to rack up on BP t-shirts during the anniversary sale. I ended up just buying them ands several other items online.
The Westchester has weathered the pandemic quite well with most stores intact. The art installations bring some life, and the food court continues to be a draw with several options.
Very disappointed with Nordstrom. I ordered two jackets online. One came two days late after Nordstromss PROMISED DELIVERY DATE, the other came on time but did not fit.The order that didnt fit was purchased on sale, and was quickly returned. Nordstrom emailed me confirming that when the item was available that I could purchase it for the same price.The item came back on, but in a slightly different color. I called Nordstrom they kept me on hold for about 15 minutes only to inform me that they wouldnt honor the email they had sent because the jacket was slightly different in color. NOT A HONORABLE BUSINESS PRACTICE FOR A BUSINESS OF THIS MAGNITUDE. SHOP ELSEWHERE.
Professional service, quality items.
I came here to return a few items from an online order and the people were rude, didn’t care about my time and did not speak to me in a courteous fashion. They were obnoxious and slow. I shop at Nordstrom all the time and this was by far the most annoying experience.
I signed up for updates (Nordys) and this is the FIRST WEBSITE EVER where I cant cancel this subscription! DONT DO IT! Dont sign up! NO unsubscribe option! There is NO phone number, nothing. I guess I have to go to freaking Nordstroms in person and haggle with whomever but theyre about 30 minutes drive from me.
Ill try to make this quick. I went a week ago and bought a pair of jeans and had them altered. Came home and tried the jeans on and they were 3 inches too short. The tailor and two other workers there gave the worst service. They were miserable and gave me a big attitude during the entire phase. I called and explained what happened with the jeans they said theyll order another pair since its sold out in my size. Called a week later and they never ordered it. I went into the store and looked for other colors and nothing appealed so I ultimately spoke to a woman there who asked how she could help. I explained to her she told me the lady I spoke to on the phone who was the manager that was supposed to order the new pair of jeans was fired (lol). I returned the jeans and she tried to rush me to sign off on the credit card machine but she didnt refund the money for the alteration. I told her, you messed up the alteration why would I pay?! After talking to another person in the tailoring department they refunded the full amount. Im not one to write reviews but this place is absolutely garbage. Im not sure if its because of holiday season or what but I literally encountered 5-6 unhappy and nasty individuals there. I wont be coming back. All in all, they wasted 2 trips to the mall, 2 hours of my time (you need to wait for alterations) and 6 dollars in parking fees. Good luck
Early Access for the anniversary sale - all the employees were very friendly and helpful. Great variety of items on sale and the prices were great! Always a fun shopping experience!
Great mall with all major brands under one roof.
I have never, ever been welcomed in this store. I am typically told. If you are looking for the mall entrance, its straight down and to the right. No Hello or how may I help you. This location will never receive a dime from me.
This Nordstrom has vastly improved over its original inception a total renovation has improved the Mens department. Sadly, it is on one floor instead of two. Improvements throughout the store, on each floor. Personal Stylist worked with me, and was wonderful to meet, and to get her ideas.Many things about Nordstrom I really, REALLY LIKE. Call the store, order items, free shipping. Plus, I live in a tax free County, unlike Westchester. No sales tax under $150. Has become my go to store, both online and in store.
This Nordstrom is good ... but not great like some of other other big locations. Ive definitely found good things in this store but the selection is not as great or varied as some of their other stores. If you need that...the Paramus store is huge and carries everything. Its better for the higher end stuff and just more selection. Still a good store and Im glad its local. I love the Nordstrom Rack in White Plains...worth checking out!
The sales clerk Chanel was excellent. She saw the issue over my glasses and reassured me that the Mutual trip Im taking was a great choice.
This is the only place I ever buy my shirts, shirts and ties at. Wonderful staff who remember me even after 2 years! Not high pressure staff and they recommend what looks the best not what costs the most.
Nordstrom (White Plains) has great deals on designer wear and shoes. Great store to get clearance sales!
Not the level of service I receive in other Nordstroms. Service is the S in Nordstroms. If one is willing to pay a little more based on service and a helpful staff that provides it then you may think of going to the new Flagship location in Manhattan or drive to the new Norwalk store. This location just doesnt stand up to the expectations one is expecting from such an iconic retailer.
Excellent and wonderful place to shop at not crowded just so pleasant to walk around with the family I went after the holiday just before New Years beautiful sale the employees was wonderful I recommend them they treat you so kind they patient they ask you questions while you wait and just enjoy yourself you have to go there..
I love Nordstroms. Unfortunately, I only shop when there are sales or from the Nordstrom Rack. A lovely selection of clothes, shoes and accessories. Helpful staff--right there when you need help.
Premium shopping experience — pro tip have lunch at the cafe. The waitress let my wife and I split and asparagus grilled cheese and a Caesar Salad. Beautiful views from the cafe and an excellent lunch — definitely try it —
I found it at The Westchester Nordstrom’s, great customer service at the handbag section and also in the casual wear Dept ,Rob was super friendly and accommodating . Nice lady in the dresses Dept as well .Personalize Service as your assigned to a dressing room with your name on the door .but parking was confusing even though I took a picture of where I was parked , still great price 3 bucks and I shopped for about 2 hours
Went to Nordstrom White Plains, made a purchase, left it at store for alteration and they promised to ship out the next day. Never received it and never heard from store again. Took multiple calls to find a person willing/able to check, gave me a tracking number, alas an invalid one! So after spending time going there, picking out the item, have to waste more time just to find out they lost it in store. Their idea of a solution is going to store and do this over again. What a joke. This is an example of why retail is (and should be) hurting.
If you are patient, and not stick to one specific item, you will find clothes that usually cost double for half price. Nordstrom is a place I have been shopping at for many years, since the days I lived in LA, and I still stop here once every few months to renew my closet.
The thing with the Nordstrom is that you get what you pay for and yes you pay top dollar and thats not necessarily a bad thing as there stuff is quality unlike the discount stores ...the service esp is great as with the mens suits dept they work with you until the end when you purchase making sure everything is in order ..and the fragrance and cosmetics dept is top notch never seen so many talented woman working in one dept...if they dont know a brand or able to answer a question its probably bc something doesnt exist kudos to the manager for training the team to be so on point ... No wonder why they are top in sales on the east coast year after year ...
Typical Nordstrom at excessive Westchester pricing.Location: Located in the Westchester Simon Wall in east White Plains, convenient access via I-287, I-95, I-684, Sprain Brook Parkway, Saw Mill Parkway, Taconic State Parkway and Metro North.Store Selection: Typical. The place is pretty comparable to a JC Penny or Macys. Unfortunately this place has frequently been becoming a hangout for middle and high school students, so its not exactly a place of shop at with young children unless or course you dont mind them hearing all the cussing coming out of their mouths.Pricing: Your in the NYC metro area, so expect to pay a premium. Tax here is also high, so expect to tack on an additional 8% (that does not include the cost of parking, as this mall charges for spaces).Overall, if Nordstrom can step up their game and police this shop better and institute more competitive pricing than maybe they have a shot at sticking around. If they continue on this track, they will certainly be heading in the same path as Kmart, Sears and JC Penny.
What a beautiful store, the hole mall is beautiful. Its a must place to vist.
Extremely over priced Mens clothing.
Not so pleasant curbside pickup experience. I will say the young man who was trying to fix the situation was very pleasant and apologetic which keep me pleasant.
Very nice clothes here.
What happened to all the fashion clothing?
Extremely rude & unhelpful staff in kids department worst cashiers and managers and assistant managers did not help me or listen to me at all! spoke to most of the kids department staffAs soon as they hear the word return their attitude negatively changes & practically threw merchandise back at methey dont wait to hear what customers have to say and will rudely cut you off constantly!!staff is unprofessional and constantly pass responsibility around to different managers made me wait for 5 hoursthey, the kids department, sold me a defective product, specifically UGG Boots which I received used when I payed for new UGGS, and did not return the product claiming all different kinds of excuses such as not being able to return merchandise over a certain period of time even though there is no return policy on the receipt ! Aside from all that, staff members were speaking to me with such disrespect!I was completely unhappy with my Nordstom experience in the kids department and do not recommend going to the kids department at all! Staff has very unprofessional, negative attitude toward customers, no one knew what they were doing & I felt like I wasnt in Nordstom! I felt like I was dealing with people who really degraded me and that Nordstom hires just about anyone!! The kids department was a extremely ghastly experience and I do not recommend anyone to have to deal with that kind of staff!
Amazing product options (buyers are great!) in every department and you cant beat Nordstroms customer service, hands down the best!
Got alteration order in time to my place before flight to attend a wedding. Prompt to reply. No wonder I drive four hours to this Norstorm store to get my stuff..bc I know they got me covered. Two thumbs up!!
Great store but often too pricey
All good. Only changes Id make is a larger selection of mens clothing, and more reasonably priced non China made housewares.
My go to store for shopping. They have wide varieties of clothing for men, women, and children. They also carry lux items such as : Prada, Burberry, Gucci and many more! 4 stars for parking, I wish it was free.
Staff are very un friendly, didnt even greet if I need help or something spending 19 minutes not even one human say hello or smile in mens department bad customer experience, management team must be look this gap make nessasary corrective action plan, at last ended up going to Niman Marcus to buy what I need.
Great customer service, especially in the kids clothing department. I had to exchange a jacket for my son and I was helped in no time; very courteous and professional to say the least.
Erica the customer service manger took over my call to the store when I asked to speak to a manager. She was very helpful, nice and had a lot of patience. Thanks again
Kind of disappointed, not much to see. Im sure due to the Pandemic it hard to get shipments in.
Nordstrom has excellent customer service both online and in store. Although I like going to White Plains, Nordstrom is best online. Nordstrom has a special number for beauty. If you need a cosmetic product or cream call Nordstrom’s Beauty for all of your cosmetic needs. Find your favorites while ordering hard to find brands. Nordstrom will find you everything you want with a 😊 smile. It’s one stop shopping with extraordinary service. Unlike other department stores, Nordstrom has a wide range of products priced reasonably. Call for the best products and services available online and in store. At the Westchester Mall in White Plains Nordstrom is an upscale department store featuring a wide selection of designers for your shopping pleasure. Enjoy 😉 a fulfilling family shopping adventure at Nordstrom. Note: Help Nordstrom raise money for domestic violence at their opening night party for Nordstom Norwalk. Enjoy 😉 Nordstrom to benefit domestic violence Friday October 10th from 7:00 -10:00. Grand Opening Norwalk Store Friday October 11.
My wife my son and I went to get shoes for all of us, and the people a the kids dept are super nice and the ones at the ladies dept are nice also, but the gentleman that works at Mens department has an attitude and the service was awful, I ended up not buying my shoes :( no star for him and five stars for the other guys but over all 2 stars.
Just stopped in their Cafe always a pleasure
Great selection of womens clothing and shoes. Sales personnel very friendly and helpful.
Lanxome is the worse ever 2 weeks in a row trying to speak with a rep I even know her.already Michelle she cant be found and supposly she is the only person. That can. Talk about the products really a waste of time and I want to have her job she gets pay for no being there on the otber ha d
Always pleasant shopping at Nordstrom. Mary was very helpful and friendly helping me find what I needed!
I was looking for shoes but they dont have a good selection... very limited.
Employees do a great job at wearing masks and quick customer service.
Get fitted in lingerie by Annette Do your make up in cosmetics with Lylis at the Nars counter and get your shoes in women shoes with Serena. You need kids shoes hit Bobby up. You look hungry all the staff in the cafe and Ebar are top notchThose are my top service people
I dont really shop there as much as I used to but the location is well kept, though you wont really find too much staff around to greet or assist you.
Prom / formal dress selection was very poor. If someone under the age of 50 is in the market for something formal try L & T or even Macys
The service is top notch!
Andrew in Hugo Boss has great customer service, compared to my personal experience in the Mens suit department at Nordstrom.
Ok place to shop. Its lots its appeal. Not like the old days.
Salespeople nowhere in sight. Finally one came, told me to give her a minute she was in lunch. Didnt have what I needed made no effort to find a replacement product.
I always find what I am not looking for...my last minute go to!
Super busy on a weekend.
Nice place to shop. Didnt find what I was looking for but they have a very nice cafe on the 3rd floor where I had coffee and a snack
My experience at Nordstroms always makes me feel like I am ontop of the world i have my own personal shopper and the food in tge cafe is amazing.
Just returning. And a little shopping
The Nordstrom Mall is always Amazing and a wonderful experience!!!
Great place for shopping. Staff is polite. My wife loves that store.
Quality abounds, you can always find something nice. Mens and womens clothing, shoes, gifts.
So helpful at the mens cologne section! Definitely want to be assisted by Jason P.
Always nice environment and keeping up with social distancing rules. Plenty of space to browse without bunching up to others
Nice big mall
Like always very good store you will find what you like in this store
Extremely helpful people and great service..enjoyed the attention to detail. Great smiles greeting you every step of the way!
Nordstroms is great! Reasonable but upscale. Great sales staff and great return policy!!
They have every kind of style
Very limited selection of sizes compared to pre-pandemic experience.
Couldnt find anyone to help me buy something in the fragrance department but I loved all the sampling opportunities!
Nice!!! n Pricey
Super classy and expensive. Make u feel like Gold. Parking starts at 3$ minimum. Has apple store etc.
Lots of potential but the stuff is a little lacking. I think they need some better sales and the layout is weird
Great service. Immaculate store with good selection of clothing. Cafe is reasonable.
I found womens cloths I couldnt find anywhere else! I was thrilled! Ive been getting complements everywhere I go!!
Great store they are organized and seem to have a good section of clothing and other stuff
Wonderful friendly and informed staff and one of my favorite places to shop.
The young lady who assisted me in the Cosmetic section with my Tom Ford purchase was excellent
Nice selection of merchandise, I was disappointed that entire brands on their website are not offered in the store. Staff is courteous.
Nordstrom continues to set the bar for quality products and stellar client relations.
My favorite store!!!!!
This Nordstrom as almost all Nordstroms is amazing. Great staff, very clean and always get the experience you would expect.
Was able to get the item I wanted
People are not very helpful and the staff is very standoffish! Its as if youre bothering them when you ask a question
Excellent help in shoe department and ladies clothing both areas were extremely helpful.
It was really easy to get the item I ordered online and the salesperson that helped me was nice and quick.
Wow is super awesome I found everything I needed I recommend to everyone
Parents shop here and the selection for me is a tad slim but a great store nonetheless
I like its a favor fruit soothing drinks somethings the Food Court in Nordstrom The Westchester Mall... :D
Love love love Nordstrom and their excellent customer service!
We are so happy with the service in childrens shoes and my grand daughter loves her shoes.
Prices and qualities of clothing are very good
I gotta tell you, I was a bit letdown by this Nordstrom. It kind of felt a bit like Sears, in that its dated and a dying store. Maybe Im totally wrong, but it honestly felt like that.
Love Nordstrom especially when they have their half yearly sale
I love Nordstrom good customer service always willing to help yiu top shelf
Disappointingly lacking winter jackets for men. Better than Neiman Marcus, which appeared 100 percent for women.
Best in class for in store shopping. Elegant, professional, great service.
Very comfortable and beautiful a lot of nice stores very clean nice place to bring your family
I love I buy clothes
I love shopping here for the finer things. The food court is great to have lunch.
Everything is good quality, it is slightly expensive but it’s a named brand store.
This is a very nice Mall prices are a little high but worth every penny
Wonderful shopping mall all the lol best stores and amenities to spend the day
I love the shoe department here, and the buyers have excellent taste.
Amazing staff. Fully stocked store. Everything youd expect.
Nice selections for kids and women dresses. Never left without getting anything.
The place is gorgeous and and they got the best clothes to shop.
Its ok
Lovely store. Didnt have the baby size I was looking for.
THEY HAD A Café BEST COOKIES
Love this place- best place to get one of a kind clothing...
Block out the extra stuff great items great sales
Customer Service is top notch. There are restaurants and cafes and ample parking.
Total reviews rating 4.4
199 Reviews for Nordstrom 2023:
Review №1
2021-12-04I’ve been shopping at Nordstroms at The Westchester for many years and today I had a wonderful experience that I felt was worth sharing . I’m going to a couple of weddings and needed a few pairs of dress socks. I had been to another men’s store snd was blown away by a pair costing $24 ! I couldn’t and wouldn’t spend that much for a pair of socks and while I guessed that Nordstrom’s prices would be comparable, I was pleasantly surprised that they had similar socks but priced three pairs for $30. I was thrilled but to my disappointment, I could only find two pairs at that price. To my relief, Susan, one of Nordstrom’s salespeople, asked if she could help. She looked in the storeroom and returned with the following offer, she’d sell me the two pairs for $10 each so I’d get the sale price ! I was thrilled and as a result I also bought a new L.L.Bean jacket that will replace my ragged North Face! I was impressed that Nordstrom’s has some great prices and while I’ve often shopped at the Nordstrom Rack, I think a smart shopper might get some great bargains and high quality clothing at Nordstrom’s!
Review №2
2022-06-11Will always be impressed with Nordstrom customer service!! Call me biased as I worked there myself back in 2000 for a few years in the Cosmetic Department. Much has changed since then, except the Supreme customer service!!
Review №3
2022-06-05I am writing this review purely for David that was working in the mens shoe section today. 6/5/22. He absolutely saved the day and really was excellent to work with from start to finish.
Review №4
2022-03-21Exceptional Customer Service in Womens Apparel! The experience I recently had while shopping with my elderly mother for a dress to wear at her granddaughters wedding was unforgettable. We had the good fortune to meet and be assisted by Ms. Shefille Coley, a department manager, who was not only incredibly helpful, she was also extremely considerate and patient with Mom. After helping us select an amazing gown, she then walked us over to the shoe department, and took the time to pull out several pairs suitable shoes for the occasion. She remained in constant contact with us through the process of ordering the dresses, as well as the fittings with the tailor Marly Schliessing, who was wonderful. She gave Mom a fit that made the dress look and feel like it was made to order for her. Dont waste your time shopping anywhere else!
Review №5
2022-06-16Wonderful store to shop in . They have a wide array of designer clothing and accessories. The store in the Westchester Mall is pristine and the employees are extremely helpful .
Review №6
2019-12-16Love the perks at the store and quality of products but hate the parking fee lol. Sometimes I think the parking people pocket the cash you give them they pretend to stick the parking ticket and sometimes leave the gate open you just hand them the cash? Do they pick or choose who they do it to? Change my view.
Review №7
2022-01-17Nowadays theres nobody in these stores so shopping is a blast. Theres always someone available or soon to be available. I hope they survive this COVID era. Nice store with a wide range of options ranging from mid price to high end. Watch for sales.
Review №8
2020-08-07My absolute fave store in The Westcher. Ive been going there for over 15 years. They have the best customer service and dont forget to check out their cafe. Great food and salads
Review №9
2021-11-14Nice upscale mall. Attentive store staff, not crowded.
Review №10
2022-03-18This was three months ago, but I just came across the photos and wanted to review. Everything is wonderful about Nordstrom, the selection, the organization, the quality…including their infinite patience when you roll in with four teenage boys!