Staff wear masks
Yes
North State Custom in Bedford Hills
Categories
Location on the map
Bedford Hills, Westchester County, New York, US
Health and safety
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 914-241-1234
Site: http://www.northstatecustom.com/
Site: http://www.northstatecustom.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (43)
If for some unfortunate reason you find yourself needing repair work or you just want to keep your car looking sharp, this is the place! High quality workmanship is supported by great service. MB, Audi, BMW drivers in Westchester should not go anywhere else for bodywork and repairs. Neil is easy to work with and the NSC team will support you in dealing with your insurance company.
I want to extend a sincere thank you to Greg and the staff at North State Custom for the incredible repair on my 2013 BMW X1. From beginning to end, the level of service and attention to detail were impeccable. North State turned a stressful situation - someone crashing into my brand new car! - into an excellent customer service experience.I came to know of North State from the outstanding reviews on various BMW forums; they did not disappoint. I highly recommend North State to anyone seeking a top-quality auto body repair shop.
These guys are the BEST!i brought my Tesla here and it was not only repaired but brought to a condition better than new.i cannot recommend these people enough. it is rare to find a business so dedicated to customers and so connected to the insurance company.i will never hesitate to bring my car here but hope not to need their service.
This is the shop you would bring your Tesla. Model 3 got rear ended first day and the paint job is superb. Made the vehicle like new again and cant even tell the bumper was replaced. They also had the sensors flushed with the bumper, this wasnt the case when I first got the car! Felt like delivery day when I picked it up (minus the paperwork). Best of all they included some touch-up paint for the car after the repair!Everyone at North State Customs were professional and responsive throughout the process.
My experience with NSC inspired me to write my first and only review of any business ever. Their professionalism in all aspects is unparalleled. Not only did they refuse delivery of inferior parts for my classic car, they made sure that my damage was repaired flawlessly with the original parts intact.Researching and upgrading to NOS badges made my car actually better than new. They battled with the insurance company so I wouldnt have to, and made a stressful body repair a pleasant experience. Quality craftsmanship at its best!Special thanks to Stacy, Frank and J.R. You guys are the best!
North state repaired my Suburban for 25% of the cost of my local chevy dealer, and it looks like new. I did not think it would be possible to remove deep scrapes from my bumper without replacing it, but they somehow did it - looks like I just drove out of the showroom. This is a father and son business, very professional, and on time. Highly recommend them.
Best place to get your car fixed and customer service is top notch. Hands down the best place to get your car fixed
I was referred to North State Custom by my dealership who had sold me my Porsche Panamara. My car was stolen and recovered by the police. The experience began with me speaking with Marisa who guided me through the process and she explained everything to me from start to finish. I received multiple updates per week along with pictures via email throughout the entire experience. The customer service is second to none along with the quality and craftsmenship of their work. They worked with my insurance company and handled everything without a hitch. North State turned what was an extremely negative experience into something postive. In the event I find myself or someone I know in a postion of needing this type of service in the future, I will recommend North State Custom 100%Thank you Frank and team!
Top notch! Everthing was perfect. Great place to get my car fixed, excellent service and repairs. We have been longtime customers here. They have ALWAYS done a PERFECT job. We are so fortunate to have found this business. Update, they now have FREE PICKUP and DELIVERY SERVICE. So convenient. AWESOME PROFESSIONAL PLACE. We will be lifetime customers and our entire family too.John S.
I just picked up my KIA from North State, and I couldn’t be happier with the repair that was done!! A coyote strike took out my left fender and undercarriage. North State did an in credible repair, as well as buffing out the entire car to look showroom new! Thanks to Stacy, Marisa and the entire crew at North State Auto. I would highly recommend, and they specialize in luxury cars!!
The team at North State gets 5 stars, without any doubt. They took excellent care of me and my Tesla Model S after someone backed into it and wrecked the rear passenger side door and wheel well area. If you need any body work on your Tesla, do not hesitate to bring it to them. Here is what to expect:1. Professional and friendly service! Off the charts really.2. Experts on the job. These guys really know what they are doing.3. Attention to detail. The work is near flawless, down to the last edge and corner.4. Efficient and fast - They really want to get your car back to you as soon as possible and they managed to turn things around surprisingly fast even when Tesla parts are backlogging.5. Proactive service. They actually reach out to you to keep you updated on the status ... even send you pics of your car in progress!6. State of the art shop. They were nice enough to show me around in the back. Everything is clean and neat and all Tesla patients looking like they are in very good hands! Even up front, they know what email is and SMS and they use it, keeping communication quick and easy.If everything Ive written here doesnt convince you, just go down there and see for yourself. I guarantee youll be adding a post full of praise here in no time.
Just had to weigh in on all these glowing reviews. Had an antique BMW restored years ago at this shop. Charged me way too much for an incomplete restoration. Later found out when I had to go to a welderfor creeping rust that an inner fender supposedly replaced was NOT.The car has been garaged for a long time yet I had to leave it outsiderecently under a Covercraft made cover for a few weeks, now I have tiny bubbles seemingly everywhere on flat surfaces. Originally my mechanicsaid they do great paint jobs, which is why I sought them out. There arebetter options for full restos out there, they are not one of them....
I had an amazing experience working with Greg and his team at North State Custom. They treated me like royalty and took great care to make sure my car was returned to like new condition. They even got rid of the door ding. I highly recommend North State Custom.
North State has been fixing my cars for over 15 years. You will not find a more professional, customer first experience anywhere else and the work is flawless. I highly recommend North State Custom!
Had been using another body shop but the owner retired and this was my first experience with North State. The way I was treated as a customer was 2nd to none, they took care of insurance details, timely repairs, and my car came out looking like it just came off the showroom floor. I highly recommend North State Custom!
I’ve spoken to many body shops about work I needed done on my car and they all had the same rude demeanor and attitude. When I visited Greg he was the exact opposite. He took a lot of time out of his busy day to inspect my car and educate me on things I never knew. I wish all body shops could operate like this. He now has a customer for life and I wish his shop all the success!
I cannot recommend this shop highly enough. Their technical skill is beyond compare, and they take customer service to a level that is really rare to experience in this day and age. I have had two cars repaired here, and would enthusiastically recommend this shop to anyone in need or auto body or mechanical repairs.
My 2 week old Mini Cooper got damaged. North State Custom repaired the damage so that any work was undetectable. Amazing... most times, you can obviously see where body work is done. North State Custom Autobahn did the work with perfection.
This is THE place to get a high end vehicle repaired. Having a new car get in an accident 6 weeks after you get it is a huge bummer - and cant stress enough how impressive a job they did both repairing it but also keeping me up on every step of the repair process with near daily updates. Very highly recommend.
Outstanding from start to finish, professional, excellent communication, vehicle pickup up and offered to bring back, car qas immaculate clean and exceptional repair...very impressed! Will be my go too!
They made my sideswiped aluminum F150 look showroom condition. Very professional service. Would definitely recommend 👌
Best body shop around hands down. My truck came out amazing!! Thank you everyone at North state custom.
Excellent father-son team. They know cars, they know the business, do a great job, and most importantly, they are honest and trustworthy.I highly recommend them.Ed
Best body shop in Westchester County
Above and beyond service. Daily progress photos. They drove me to the Bronx after I dropped off my car. Repairs look amazing.
This is the fourth car myself and family have had repaired at North State Custom. Perfection is an understatement.
Top notch work all the time. Everyone there is awesome. If you meed a vehicle fixed correctly, this is the place,to go !!! Thanks guys 👍
The staff and the quantity of the repairs are both 10/10. I’ve been here a few times and they’ve always exceeded expectations
Get the job done right the first time! Quality at its best!
EXCELLENT BODY SHOP....FROM FRONT TO BACK....EXCELLENT SERVICE....FRANK MASELLO....THEBEST !!!!
Amazing customer service with Avi.
Great customer service
The team at North State Custom is amazing. Extremely professional, terrific customer service, timely communication and excellent repair work. They made a stressful situation much easier to handle. Cant recommend them enough!
Total reviews rating 4.8
43 Reviews for North State Custom 2023:
Review №1
2022-07-03This is the ONLY auto body shop I will use from here on out! I went through a traumatic experience when my brand new car was totaled (while parked!) just DAYS after I got it, and North State Custom had my back every step of the way. They advocated for me during the total loss claim, and Neil went above and beyond in offering me advice as this was the first total loss I had experienced. Everyone at North State Custom is so friendly, professional and knowledgeable. They made the stressful total loss experience so much easier for me. I told them I would be a customer for life. Shortly after, bad car luck continued for me and my family, and my mom’s car was hit in a parking lot. Of course, she brought her car to North State and they did an incredible job repairing it. She said the car looked better than when it was brand new when they were finished. Thanks for everything, North State Custom!
Review №2
2022-04-09I was in an accident and I took a chance with North State Custom after reading all the positive reviews. They did not disappoint! From the day of the accident they came same day to flatbed my car which was 45 minutes away. They were professional and great with communication. They answered all my questions right away and made a very stressful situation much easier to deal with. I have a white Model Y Tesla and the paint job was perfect! After I had picked up my car, there was a small issue and they were super fast in taking care of it, and even let me take a rental car for the day so I didnt have to wait. I highly recommend them, they are professional all the way around, from their customer service to the quality of their work. I was told by the car rental place that some autobody shops take some of their repair work to them so they can fix it, I believe it.
Review №3
2022-05-30North State Custom deserves 10 stars!Their professionalism, courtesy, advocacy with my insurance company, above and beyond customer service and of course immaculate, gorgeous repair of my car, elevate this shop to the very top of auto repair businesses. Every contact with Joe, Neal, Dianne & all was a pleasure. They understand how traumatic it is to have your car hit and do everything in their magical powers to fix your wounded spirit along with your car.Our family had 2 not at fault accidents with our parked cars within a month and the one consistent bright spot was North State Custom.They put the customer in Custom for sure!
Review №4
2021-08-31By far the best repair experience Ive had in my entire life. The team at North State Custom went above and beyond and exceeded all expectations and then some. I feel lucky to have been referred to such a high quality, professional, and communicative group of people.I wrecked my car after hitting a deer head on. North State took my vehicle immediately, coordinated directly with my insurance, helped me with the logistics of getting to and from their shop and got my car back to brand spanking new. I returned my car a second time to address some residual cosmetic issues and they handled them day of. My vehicle looks the way it did the day I drove it off the lot.Not only do they provide high quality work but everyone that works there is a high quality person. Theyll fix your car and make sure you get to where you need to go while they do it. I dont know any business that will offer to give you a ride if you need it - not because they offer that service, but simply because thats just the sort of kind people they are.I cant more highly recommend North State Custom. If you need any body work whatsoever - your car will be in great hands and so will you. I never knew that I could have such a pleasant experience getting my car repaired.
Review №5
2022-05-12Great reviews so I went there. Got there to a super busy lobby. No parking at entry on a busy road (good for you guys). Some guy greeted me told me to go on the one open laptop on the counter, fill out a form and after this wait while a service writer who will be assigned to me. I had trouble a bit navigating the computer. I mean really anyway what is this a homework assignment to spend money? Next the lady behind the same counter said are you done with this computer. This was all to overwhelming for me. I left, not the right fit for me. Too bad maybe a great body shop. Owner get more laptops, maybe some nice person to assist with the forms. Then again, do absolutely nothing, everything seems to be working great for you, place was pack. Best wishes always!
Review №6
2022-03-18I brung my Tesla Model 3 to North State custom because I hit a deer on Merritt Parkway & then fixed my Vehicle and brung it back to Brand New. Joe at the front desk WAS AMAZING AS HE ALWAYS kept me UPDATED on EVERYTHING. The entire staff was great & GOD FORBID but if I ever get into any other incidents I will always bring my car to North State Custom .. 5 STARS WELL DESERVED & THANK YOU GUYS FOR EVERYTHING 😊🤞🏾
Review №7
2021-04-02I have brought my Tesla Model 3 a couple of months back for collision repair. To be honest, I was scared of bringing my vehicle to a unfamiliar area since I live in Danbury CT. Especially with Tesla vehicles, not many shops repair Tesla vehicles. However, North state customs did an amazing job repairing my vehicle. Avi did an amazing job coordinating my vehicle repair and keeping me informed on what needs to be done and why it needs to be repaired. I would recommend to any Tesla vehicles that needs repairing. They know how to handle these vehicles
Review №8
2021-02-16I would not trust ANYONE else besides North State Custom to do your body work on your car. They have perfect reviews on Google for a reason. Amazing staff who go above and beyond to get your car fixed and stay in your budget, and Neil, the damage estimator/dude who handles the situation with your insurance, is THE BEST. I was first hit in a front end collision, Neil and his guys fixed my truck... and then two weeks after getting my 2012 Jeep Liberty Latitude back from this shop, some kid rear-ends me. No wait time to get right back in with them, timely repairs. The paint is vin-matched so it looks exactly like the original paint and you could NEVER tell there was damage there before. This shop also only uses OEM parts, so you’re getting quality over speediness and cheap parts.I can’t say enough about this establishment, everyone who works here is fantastic, and the work is top-notch.
Review №9
2020-03-04North State Custom was amazing to work with. Excellent communication and the work was stellar. This would be the only place I would have my Tesla worked on. They trained in California with Tesla on repairs. They were over top with customer service when the job took a little longer than expected. A+
Review №10
2019-03-30Anyone that has ever worked with North State Custom, knows they are one of the BEST shops around. I am from upstate NY and wont let anyone else touch my vehicles, even with the shop being almost 3 hours away from my house. Greg (owner) and Avi are AWESOME to work with!! My most recent experience with North State was not my fault....The service center scratched my vehicle and tried to return it without me knowing. I noticed it upon return and they asked me who I wanted to take it to for repairs, and without question, I said North State. After it arrived at North State, I reached out to Greg and we spoke immediately and he told me to rest assured, it will look like it did when I picked it up new, and without question, it looks just as good the day I picked it up. The customer service with North State is probably my favorite part of working with them. They are extremely friendly, and are also in constant communication to let you know exactly what is going on with your vehicle. I will never let any other shop do any kind of body work on my vehicles, other than North State. Simply the BEST!