Northeast Heating, Cooling & Refrigeration in Albany

Review №1

2022-02-19

These guys were great! The duct work in our home was original and was in need of replacement. They were extremely professional and I couldn’t be happier!

Review №2

2021-08-18

After the shock of a very cold shower and finding my hot water tank leaking, I knew I needed repair, so I called Steve DiCaprio of Northeast, who immediately returned my call. Very soon after our discussion I received a quote, an assurance that the tank I needed was in stock and an appointment for the very next business day. Installation was efficient, thorough and the technicians were very respectful of my property. Even though Northeasts name may not reflect that they replace water heaters, they do, along with providing many other services. I would never call any other firm!

Review №3

2019-06-19

I have used this company since 1992. They are very reasonably priced and have always done a very good job at my homes. Kevin the Manager had ordered the wrong size H/W tank and searched most of his day until he found one within code to install, same day. Everyone in the office & the technicians have always been very nice & prompt. Clean up afterward pretty good too. I would recommend for replacing baseboard radiators to make sure you see what they offer in person if style is important to you. And to be sure if they are removing old ones make sure your there to see & vacuum the edges to your satisfaction before they install the new ones. Kevin also takes the time to measure many locations in the areas where they may install any system. He also searches for the best systems to meet or exceed your homes needs. I recommend this company.

Review №4

2019-11-06

I am giving them 5 stars because I cant give 10! Friendly front end staff that listened to my tale of woe about the house we are renting out that had no hot water or heat. She shoe horned me in at the end of the day and a very knowledgeable and friendly man came out and solved our problem with two small pieces when we were bracing ourselves to buy a new water heater and/or boiler! Love, Love LOVE these people! Check them out!!

Review №5

2018-12-10

I spoke with the service department on a very cold busy Saturday with a complex issue with my tankless hot water heater. I was informed that they had a tech who was highly trained in trouble shooting and fixing my unit and could be to my home later that day. They showed up same day and fixed my heat right before I had to leave for a business trip to Florida. thank you Northeast!

Review №6

2021-04-25

Prompt, professional service! Diagnosed problem in a timely manner, not running the clock. Excellent response time and same day fix. Highly recommend to any business or homeowner.

Review №7

2020-12-10

I called them on the Wednesday they came over and looked at it Thursday and installed a new hot water heater on Friday. Would highly recommend and will call again. Lol hopefully not.

Review №8

2021-06-03

They charged $99 for a furnace ignitor. Later I checked online, the parts should not cost more that $30 to $40. I will look for another company next time.

Review №9

2018-12-07

Terrible customer service, unqualified technicians. Had to get another company (Appolo) to finish the job. Appolo was great, their tech spent 3 hours making sure the job was done right.

Review №10

2019-04-13

We have had nothing but good experiences with Northeast. When we have had a problem they have responded quickly and our issues have been resolved. Customer service is friendly and helpful.