Online care
Yes
Northwell Health-GoHealth Urgent Care in East Northport
Categories
Location on the map
East Northport, Suffolk County, New York, US
Service options
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Highlights
COVID-19 testing centre
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Appointments recommended
Yes
Tests limited to certain patients
No
Appointment required
No
Referral required
No
Phone: +1 631-238-3065
Site: https://www.gohealthuc.com/north...
Site: https://www.gohealthuc.com/north...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:8AM–8PM
Other Urgent care center Nearby:
Northwell Health-GoHealth Urgent Care in other cities:
Comments (122)
Literally walked in said my name and was in a room within 60 seconds. I got my test probably 30 seconds after that. Quickest Ive ever been in and out of a urgent care. I definitely recommend.
Very poor service. I went there sick, I was feeling weak and I wasn’t able to even stand, the guy at the front desk said it will take an hour. I fill out the info, and came home to rest since I live five min from there. When they call me I went there , the nurse who came in to do my triage , was so rude. They did whatever testing need to be done fast but the customer service and the way they treat patients was not nice. The lady doctor who talk with me was nice and gentle though.They named it Urgent Care but I see any urgency but the environment was trivial and Care!…not at all.
Terrible place to go for urgent care. My daughter had an infection on her arm. It took many trips and phone calls to get the prescription over to our pharmacy. The staff took a long time to verify my daughters information. I need to repeat many times to her so she finally get it right. TERRIBLE staff.No coordinations, the staff does not know what to do. It took over 5 hours back and forth we still not getting the medication. Again, it is a horrible place. Finally, my phone call routed to a New Jersey facility. He then told me he will call the front desk person in Elwood site to verbally call the pharmacy. After all these, I finally get the medication. Terrible, horrible place to go for urgent care.
Have visited the Elwood location several times for myself and my two teenagers. Doctors and staff have all been very nice, knowledgeable, and attentive. Timely appointments. Would highly recommend.
I went the other day because I sprained my ankle and possibly tore ligaments. I was a walk in and upon arriving no one asked if I needed crutches or a wheelchair. None of the staff had masks on. When my husband went to sign me in we were told by a older gentlemen who was texting on his phone behind the receptionist, to leave and go down the road, that it was a 2hr wait. They would not be seeing me. I’m in complete disbelief. I’ve never been turned away from an urgent care or completely disregarded while seriously injured. Safe to say, we did go to the commack location in mayflower gardens shopping center and what a difference! If you need urgent care go straight to the commack location. I can’t say enough wonderful things about the office.
Fantastic place to bring your children. Staff is caring and very nice. I would def go back, if needed!
I went in because I was seriously congested with yellow green snot coming out of my nose, my grandmother just passed and I wanted some medicine to make me feel well enough to get through the next few days. I was told my symptoms sounded like covid and that yellow green snot is not an indication of an infection. . .needless to say my covid test was negative and the next day I saw my PC and was treated for a sinus infection and given antibiotics and a prescription nasal spray
Zero stars would be sufficient. Walked in to get a Covid test after showing symptoms. Apparently urgent care walkins means scheduling an appointment 24 hours later. Go somewhere else where they do their jobs and care about patients.Don’t just take my word for it. Look at the other reviews about patients being denied timely Covid tests. Not to mention, the rude, inept staff that sit at the front desk. How can a health provider act like this during a pandemic?Need a fast covid test from a competent urgent care center in Huntington? Go straight to Prohealth in the Village. They took me in, performed the test and gave me what I needed right after I left Northwell.
Terrible..I went to clinic at 730pm..the clinic was empty but was turned away as staff said they were booked until close at 8pm.. why have a walk in clinic if you cant be seen..very disappointing. This place has so many 1 stars for a reason. I can see a few 1 stars..but when half the neighborhood gives 1 stars its obvious that the clinic is poorly operated..avoid and go elsewhere.
Do not go here!!! I came in for a rapid covid test. Multiple staff members were rude and unhelpful. The wait was close to 4 hours for a rapid test.I went to the Syosset location instead. The staff was friendly and I was in and out in less than 20 minutes. I will never go back to the Elwood location.
My first visit I needed pre surgical clearance of a Covid test. I call because now days have passed and girl who answers phone tells me hold on. Gets back on and says I need to redo the test, swab was defective. Well now my surgery is in two days. Wouldn’t knowing that, shouldn’t they call me to tell me I ask her? Hold on. Then comes back on, she tells me oh it’s negative. What? Which is it I say ? She calls lab now and they say negative. It was entered wrong on our results. Still couldn’t tell me why I was not called with results if test had to be redone. Careless, unprofessional and annoyed I was asking so many questions. Now I say, I need a document to give to the doctors office. Hold on again. I had to go pick up, would not be emailed and of course would not allow anyone else to pick up. After much back and forth I was able to get someone to pick it up.Now Which brings me to today 8/18/21. I have a lot of Covid symptoms and in order not to infect anyone I wanted a Covid test. Said on line walk in ok. I walk in and two people on line, my turn and I tell the man sitting helping receptionist why there and takes his hand and kind of shoes me to the kiosk that was covered in fingerprints to enter my information. I can see the kiosk as lady ahead of me is using. If others to are there for possible Covid would you want to use the dirty kiosk? Disgusting. I was also told it will be awhile. I Walked out and my friend took me to Northport Medi Center and more people there than this place, in and out in 15 minutes and staff is so nice. I went here only because my friend took time from work and 5 minutes from home. I have to say I love Northport Medi Center but thinking it’s 15 minutes to there I felt uncomfortable asking my friend to take me the extra distance. I know better next time.Reading now the many complaints I want to know why Northwell Health allows their name on this Medi center. They should be ashamed. Their number is erased from my cell phone.
If i could give this place 0 stars i would. Terrible Customer service took my father as a walk in. Signed him in, there was a option to receive a text 20 minutes before so i choose it. We were told that the wait was a hour then 3 hours go by and they call me and tell me that my father could not be seen because we used the save my spot option and how they don’t use that option no more. The least they could have done was tell me that when i was putting my father on the wait list or even when i asked if everything went through correctly. When they call to tell me that they won’t be seeing him because i chose the save my spot i explained to the person that how was i supposed to know that i couldn’t use that option there were no signs no where nobody told us anything. Guy seemed like he really didn’t care and just made it seem like it was our fault like you sure care for your patients we waiting 3 hours and you canceled our appointment for a mistake that was on your end.
GREAT follow-up! Called with results two different times (each with a result of a different test) AND put a specialist in touch with me same day. Fantastic!
Dr. Gomez was very kind & knowledgeable.(And handsome LOL!) He even called a few days later to ask me how I doing. Ive NEVER experienced that before after visiting an Urgent Care.*******
Went here for a sore throat. Was told it was strep without being tested. Received a shot and antibiotics, once i finished the meds it came back. Called for additional meds because i was just there a week ago and was denied. Another case of misdiagnoses, practicing medicine, and just trying to get more money -.-
Everyone was super nice! Doctor was excellent, professional and explained everything so thoroughly!
The nurses were so RUDE and nasty....my nephew thought he broke his back, we ran there to see if he needed myself or his mom to drive him back, and these rude women were yelling at us. The rudest one said he was old enough to take care of himself! How dare she assume he did not need help! I dont care how old he is, not your kid! if you can go somewhere else please do, the receptionist is so nasty unprofessional! The last thing you need when you or your loved ones are sick!!!
Extremely efficient and friendly. Took great care in giving my 7 month old a Covid-19 test.We appreciate all the staffs hard work!
Poor services. Poor organization. The general manger should be fired. I came to covid test. There was no one in the waiting room. I put my name and asked how long is the wait. I have been told ‘I don’t know .. maybe 1 hour maybe less”. I have no problem to wait but the fact they have no idea and rudely communicate to me. That’s Enough I switch to City MD
Got me in right away and took great care of my baby boy! Highly recommend!!
Very pleasant experience at this location. Scheduled an appointment online, arrived at location and checked in. My insurance info was put into the system and I was seen within minutes. Jordan took vitals, discussed my medical history, and took the time to understand why I was there. She was very sweet and professional. Dr. Debra Brooks then came in to see me. She quickly diagnosed the issue, prescribed treatment, and explained the prognosis. Dr. Brooks was very kind and knowledgeable. My prescriptions were called in and I was out of there in under 30 min. Pleasantly surprised at how kind everyone was and how simple and quick the visit ended up being.
Horrible service. Came in for rapid test and was refuse to be seen since it was 20 min to machine close!!! Excuse me!!! When a patient comes in for medical reason you don’t send them away with an excuse. They said “we don’t have time to clarify ur insurance” when I told them I’m going to write a review they said “good so we won’t get any more patients” they are all lazy!!!!!!!
DO NOT GO HERE......if I could leave 0 stars I would. They charge $350 for a visit where I was inside for 1-2 mins. I had to argue with the doctor and then show her where the infection was in my nose because she only looked in the back of my nose and she was in a rush and did not care. Then I had demand antibiotics because I have had the infection before and it worked the last time. The doctor Danielle DeGaetano is AWFUL, if you care about your health please do NOT go here....stay away!!
Dr Bisacco was amazing! My son has autism and is non verbal and it is very hard to bring him to the dr because he becomes combative. The Dr was so patient and understanding and explained everything clearly to us. He went above and beyond trying to find a way to get medicine into my son who refuses to take any medicine. The staff was so nice and also helped hold my son still ( needs about 3 adults to hold him still to get a throat culture ). The facility was clean and a very short wait time. Would definitely recommend this location and Dr. Bisacco to family and friends!
Previous visits were great, front desk reception fantastic.Dropped in to make sure I was in good shape, despite poor workplace conditions. I havent been feeling great and wanted to overreact vs. under react in situations that can create long term healthcare issues (possible, black mold, lead paint, and gas leak at the workplace).Awkward encounter when the glass doors are extremely thin you can hear the employees conversations right next to my room, is she hallucinating?, then enters the doctor... Regardless that it could have been not aimed towards me. Poor class and representation.
Went here early in September for a COVID-19 test. My insurance company covers most COVID tests at 100% and the copay gets waived, and this was the case with every other provider I visited for a COVID test. However, this location charged me a $70 copay. I brought this up when I was charged and was brushed off- was told that it was what their computer said without any effort to look into it further. Contacted my health insurance company and they confirmed that my visit should have been covered at 100%, and what they paid out also factored in a $0 copay. Ultimately, it is the responsibility of the medical provider to do their due diligence in ensuring that the patient is billed correctly. GoHealth has my contact information and Id assume they have the needed info to see their mistake, but I have yet to be contacted. GoHealth also doesnt make it intuitive to get in contact with someone that can help. Based on this alone, I cant recommend this center.Update (11/24): Emailed them per the response to this review, and resolving this has been far from easy. Took three follow up emails spanning two weeks and ending with a threat to open a credit card dispute in order to even get a response. At that point, I was told that a refund check was sent to me a couple of weeks prior and to allow “up to 25 business days” (seriously) from that date for it to arrive. That date passed, and I wasn’t exactly surprised that I didn’t have my check yet. Went through another charade to get in contact with these guys, and now I’m apparently getting a credit card refund within about a week. I’ll give it a week, and we’ll see then if that comes in the form of a chargeback or a refund from GoHealth- I’ve certainly allowed this to go on long enough at this point.I’m not sure if these billing practices are a product of incompetence, if it’s a process made intentionally difficult with the hopes that the person will just give up, or some combination of the two. Regardless, it should NOT take this much effort to resolve an admitted error on their part.I would recommend avoiding any GoHealth center if you can. Based on this experience I’ve revised my 2 star rating (which was probably too generous as it was) to a 1 star rating.
Staff, and first time entering this location very kind helpful and eager to help me 👍🏾👍🏾👍🏾👍🏾👍🏾
I dont normally leave reviews but this incident is serious. Fraudulent claims. Improper healthcare.I made an appointment in advance and within 5 minutes of arriving I was in. I was the only patient there during a busy hour which seemed odd. First I was met with the staff who took my vitals. I explained the staff member my situation and she said Justine Del Barrio, the Doctor will be in shortly and address any issues.Justine Del Barrio was falsely represented as a doctor but she did not have a MD. When I called her doctor she did not correct me and the staff tried to convince me she was a doctor.Later when I returned to work I looked up Justine Del Barrio online and found she was not a doctor at all. She is a physician assistant which is an entirely different ballgame. How dare they lie to me about something so serious.Justine Del Barrio refused to prescribe antibiotics because she claimed with her medical expertise and false MD credentials that I did not need antibiotics.I went to my real physician the next day (not part of Northwell), one who had a medical degree framed on the wall, and was confirmed I did in fact need the antibiotics.The second to last complaint was they took my blood for testing and billed my insurance company. When they emailed me the results they forgot to include the test results. It showed the name of the test but the results were blank.My final complaint is I am on medicaid but one of the other providers billed me for a certain amount. I called my insurance and they agreed it is a fraudulent charge. Medicaid patients do not have to pay. Now they are threatening to send it collections and talking about bringing down my credit score. What the hell is wrong with you.. the insurance companies should terminate your contract. I will be calling the medical board and other agencies tomorrow morning and informing them of your ill intent.You will never amount to anything when you are deceitful and greedy. Remember that
I use to come here all the time. Today was a different story. I took off work this morning, to have an appointment here at 1043. I’ve had severe back pain from working out and lifting heavy weights which just got worse from working. I also have my whole left arm that has been numb and pins and needles for three days. This is pretty serious and could lead to heart attack, heart failure. I called them and this man that answered said I cannot be seen or I have to pay out of pocket because I said work made my back worse! I really needed to be seen cause this is very serious and getting worse day by day. I can’t make another appointment now. I do not recommend this place. Will never come back.Update*** I spoke to corporate and several other urgent cares and they told me this was not the right way to go about it, and very unprofessional. I decided to try again after higher ups said I could go. I went again this morning with an appointment. Guess who answered? FRANCISCO. I told him I am self employed and that my injury is working out and has gotten worse over the week since they refused to help me. He is very smug, and doesnt care how injured you are or about any patients clearly. Why work in a medical field if you are going to personally deny entry for help. I will contact corporate again, and settle this. Maybe even a lawsuit, lots of family friends are lawyers and said I should pursue action.Anyways. I went right over to another urgent care that i have never been to, and guess what? they saw me right away, took my insurance and believed the words out of my mouth.Dont come to this place, read the prior reviews as well. Something unprofessional is going on at this location.
I felt I had a very bad post nasal drip in the middle of the night I was so greatful I could go online and make an appointmet at 8:30 am. I was texted by the urgent care the were ready for me by 8:10 am. Just terrific. I told them I had an emergency and I had to be in and out quick. The receptionest helped me get logged in very quick and the Dr. greeted me with agood morning and they were able to get me in and out so quickly ! The place was immaculate and staff was very pleasant.
Thank you for taking such good care of my daughter during the zaniness of covid and the Christmas crush. God bless you all and thank you for being there for my family!
Positive feedback from costumers comes after providing a quality service + treating them with excellent manners. Keep up your high standards. Congratulations.
Today, December 28, 2019. That one star should not be up there. After trouble trying to get registered for an appointment on line, we decided to go to the Northwell urgent care center in East Northport , NY the address 1912 Jericho Turnpike by Elwood Road. We went to the front desk, no one was there. We waited and waited. Staff went in and out of the rooms, looks at us and made no gesture or acknowledgement of our presence. They just continued what they were doing. The waiting room had approximately 7 patients. Finally we walked out, feeling if that is the way that were going to treat us, we wanted no part of it. When I got home I called and let them know
I came in to do a covid test. I have been here before, and I am in their system database. There were NO patients inside. The receptionist (probably a Karen) seemed to be uncomfortable with me being 6 feet away from her, even though we both had masks on and partitioned by a giant plexiglass. I am hard of hearing and I couldnt hear the receptionist behind the plexiglass so I tried to get a tad bit closer, and the said to me in a snippy tone to get behind the plexiglass. Afterwards I went to sit down and the Karen kept telling me to sit farther and farther. Like, Im the only person there. We both have masks on. Were separated by plexiglass. This woman was stressing me out for no reason and eventually I had to leave because she is apparently unaware of a thing called BEING NICE AND POLICE TO YOUR PATIENTS.
I went earlier today to get tested for CVOID, Presented with my insurance. However, they were trying to make $75 off of me saying rapid test will cost you me such amount. When i presented evidence- Rapid tests are free with Insurance, then they spun another narrative saying how Oxford hasnt paid them and i will HAVE to pay $75 before the test.Its a money making scam
Everyone was great. The doctor allayed my sons fears and told him step-by-step what the diagnosis was and what he was doing. Would definitely recommend!
I have never been to such a rude place! The staff are horrible and unprofessional. They do not know how to speak to people. I asked for manager information and they would not provide me nor would the staff provide their name.I am appalled by the treatment of This place. This is beyond comfortable environment. If the manger can please reach out to discuss this matter because this is NOT acceptable.
I took my daughter there with 2nd day flu symptoms hoping for a swab test to see if it was the flu. They wouldn’t give her one saying it’s not very reliable. She was feeling very ill, And didn’t even want to give her something like an antiviral. Well just to let you know it’s been four days later and She is so so very ill with the flu. Thanks a lot Northwell health urgent careE. Northport. Terrible advice and unhelpful. Also they didn’t take our insurance to top it off! What a waste of time.
This is Emelita Peper, I went to this place for a covid test on 3/31/20 while on full blown symptoms of corona virus. I was tested negative, I begged for a retest so I can manage my isolation better but I was denied without an explanation that it could be a false negative test. Somehow I infected my whole family, husband, my kids and my mother. We all recovered except my mother who was hospitalized for 5 weeks but she never got better. She passed away on 5/29. I went for antibody test and of course I have high antibodies and everyone in the family. It proves that the covid test was a false negative. This place denied me of a covid retest that could’ve spare my mother from getting infected.
I had had spine surgery with some complications. I was having difficulty breathing & swallowing. I had a bad cough. I had been in & out of the ER a couple times and I thought I would stop by the urgent care in Elwood to get a chest X-ray to rule out pneumonia. Unfortunately they did not have a radiologist on hand to do the X-ray but she was willing call to another urgent care to get it done.The PA had said to me that she would not be doing me any favors by arranging for an X-ray. She suggested that I go immediately to the ER. She said it could be much worse than pneumonia (& it was). At the ER, I was diagnosed with a pulmonary embolism. This woman saved my life. I am now on blood thinner.
I was always very happy with the service there until this week that I went with my son and we both got diagnosed with flu without doing the test, I insisted in getting the test at least for my son and it was refused. I did not give my son the tamaflu instead I waited and took him to his regular doctor which tested him and he does not has the flu. The doctor or PA was very obnoxious with me also.
Everyone was very polite, attentive, and we were seen right away. It was an all together great experience. I would definitely choose this urgent care for any future visits. Thank you for fantastic service!
Went in for a UTI. They couldn’t prescribe me anything and there was no lab to confirm. Took them four days to call me to confirm it was UTI. Furthermore, the doctor who saw me did not even touch me. It was incredible and I’d never experienced anything like it at any other Doctor’s office— she stood 5 feet away from me the whole time with a mask and gloves on.Oh, then I received a bill for over $200 for lab results confirming something that was essentially useless, since I had to go to my own primary care physician the next day to confirm anyway to get the antibiotics necessary to treat the UTI. Please don’t waste your time. Go to a real doctor’s office.For what it’s worth, the front desk staff were charming and sweet, tried to be as helpful as possible.
Highly recommend if you need to go to urgent care. I did not have an appointment. Very professional and caring.
Walked in and signed in on the tablet. Place has no customers. Ten minutes later no one is at the front counter and I ask. Young lady comes out and after starts giving me an attitude about checking my insurance. Note - Ive been here in the past with same insurance. I call the insurance and she walks off in the meanwhile. I finish and wait another ten minutes for her to bother to come back. Then she again starts on telling me the problem with running my insurance. I leave at free 40 minutes without being seen. I go down the street to another site and Im in and out in 20 minutes with no fuss. No surprise why no one comes here
Went to GoHealth to an injury to my hand. Wait time was minimal. Aide was very nice. Dr. reviewed my history and checked my hand. Ordered x-rays. Luckily it wasnt too bad and my hand was splinted. They had all the necessary equipment and supplies. Other than my hand, it was a painless experience!
Went there last night with symptoms of a sinus infection, as I have bad chronic sinusitis. The PA proceeded to tell me that I have a virus and would not listen to me. Though I am no doctor I know my body. She kept telling me I had a virus, and I felt in my chest that I did not feel right, as I have asthma. Today I woke up feeling worse, went to my real doctor and ended up on the nebulizer and was told I have a bad sinus infection. So now I wasted $30 to be misdiagnosed and told I had a “virus” and wake up feeling even worse when I could have caught it.But wait theres more, I previously came here due to an infection from a pedicure and they prescribed me medication that I was allergic to! As a doctor, shouldnt you recognize what a patient should not be prescribed if it is in the family of another medication?? Thankfully I had asked my pharmacist and they had me call back and get something else. GO SOMEWHERE ELSE, SAVE YOURSELF MONEY. THEY ARE MICKEY MOUSE DOCTORS WHO ONLY WANT YOUR MONEY!!!! They dont even deserve one star.
The super nice, professional crew here. This clinic didnt make me wait, provided exactly what I needed, and the follow up was excellent. Entire staff was very friendly. Id certainly visit here over my doctor or the emergency department.
The staff is always personable yet professional and they really do take the time to listen to what you have to say about your symptoms before youre examined. This is important and is really lost in most MD offices. They also always follow up with a phone call.
Everyone at GoHealth Urgent Care is amazing. The staff is friendly, helpful, positive and has great bedside manner. They ensure your stay is quick, efficient and they go out of their way to ensure timely appointments are scheduled with specialists if needed.
Went in at 4:10 pmon New Year Eve.....(closing at 5pm) they did their very best to meet my needs. .I was in and out in 35 minutes including labs for confirmed UTI infection and RX phoned into pharmacy. I think that was pretty great. Staff was professional and helpful. Dr. Brooks was very nice.....I would recommend them..glad they are just around the corner from where I live.
That was simply the best medical office visit Ive ever had. If you have flown Virgin America, this is that in an only your sick. Super nice office and staff, efficient and friendly, every detail thought out and executed without a hitch. I really strangely enjoyed going there, and as the alternative was the ER I couldnt be happier I did.
I went to Northwell Health after relocating to the area recently, as a walk-in. The wait was minimal, the nurse was extremely personable and the doctor was professional but easy to talk to. My prescriptions were sent to the pharmacy requested and everything went very smoothly. 3 days later I received a phone call to see how I was feeling and given some recommendations to help with lingering symptoms
The staff were professional, friendly, knowledgeable and courteous. They made the patient feel comfortable from the moment you walk in to the time with the doctor. They were also efficient. I commend you on your choice of staff.
Expeditious, pleasant, clean and thorough. Received the printouts of the results of the visit and follow up visit and 2 follow up phone calls. I believe printouts of my bloodwork are waiting for me to retrieve as well. Am I happy with the diagnosis? No. But she got it right. Gallstones hurt. Even little ones
Very disappointing! I have gone to this urgent care several times and had great experiences, until last week. I went in with a horrible chronic cough, shortness of breath and a head cold. A PA came in the room for 2 minutes and told me to go buy Mucinex. So I payed a $50 co pay for less than 2 minutes of actual care. I was finally able to go see my own doctor this week and was told I have bronchitis, was written a prescription for an antibiotic, inhaler and steroid nasal sprays Thanks for nothing, Urgent Care. Will never go back. Two thumbs down. P.S the Mucinex didnt work at all.
I made an online appointment for my son since he was not feeling well and I didnt want to wait for a long time. According to the website if you make an appointment online they will see you quickly without much of a wait. My appointment time was for 10:09 and we were seen at 10:40.
The staff and doctors/ PAs are so compassionate. They went above and beyond for me. They’re truly amazing!
Did walk-in on Saturday 11/21/20. Site says appointments not required. Also tried to hold spot on site , would not let me do that. So 1st person online and go in and asked if I have appointment. I said no site says none needed. Told I need one. Told them my parents did walk-in yesterday. Told it changed that night but google and website do not say that. So instead of testing me sent me away. Told to go to other walk-ins but they have lines. I know I would have been taken care of already!! A bunch of people were turned away because of miss management of site and this location. They should have taken us until the site was changed.
Provider and staff were wonderful and friendly. Provider was very knowledgeable and was able to diagnose me right away and prescribe the right medication. I always go to you guys because of the quality of care that I get.
The staff was amazing from walking in and registering online to the day after phone call to check up how my son was feeling! Totally recommend this urgent care thank you to the wonderful staff.
Wonderful staff. I will absolutely come here again if i need to. The staff made a decision to send my 4 year old son to the hospital even when I was iffy about it and it absolutely saved him from surgery! Definite recommend!
ZERO STARS! Visited in July for COVID testing. They submitted to my insurance paperwork that didn’t mention COVID at all. My insurance is charging me for the COVID test due to GoHealth’s terrible billing. Would appreciate an escalation and call back.
They got us right in to see the provider and she was so nice and knowledgeable. She made my daughter feel comfortable right away! The experience was great!
My first visit to this facility. The entire staff, from receptionist to the PA, made my visit a pleasant one. Very clean and well run facility. Ability to book my appointment online was very convenient. Recommend.
The Staff were such Awesome Ladies, I really didnt want to go to any Doctor, but when I left there I was smilling and I felt much, much better. I had an Awesome experience.
I visited the north well urgent care in Elwood plaza. They were extremely nice and knowledgeable. They provided me with the right treatment and even followed up afterwards to ensure my satisfaction and well being. Definitely recommend this place.
Incurrrd bruised ribs and was suffering difficulty breathing. Went to Northwell Urgent Care in the Elwood shopping center. Short wait time crated and received efficient care a be details for follow up. I highly recommend this optionfor your medical needs.
The convenience, ability to make and get an appointment and the care and service level are great. Docs always take time to explain things and staff is very welcoming and courteous. I’ll be back!
Justine my pa was excellent. She was extremely informative and took the time to answer all of my questions. The front desk staff was very friendly and great as well.
Made appointment on the phoneThey took us right in at appointment time and they were very thorough. Would definitely use again!
Terrible! You can’t walk in for care. They won’t make an appointment for you at the front desk (you need to go to the website for that). What the point of this place?!
The Doctor and staff are wonderful. They are caring and thorough. I know that I am in good hands each time I walk through the door.
As usual, everyone was kind and polite, always a good experience when we go there! Treatment was spot on and Im feeling great!
Every body was very nice and caring! One of the girls was so nice and make me a cup of hot tea! Sorry I was so sick dont remember her name,but it was very much appreciated. Thank you!
Excellent service. The doctor and the employees were great and very caring in our time at the clinic. I would go there again.
This is the worse place to go if you are sick. staff is nasty and not willing to work with you if you need to see a doctor. Please do not go there !
Staff was amazing, efficient and made me feel so welcome. PA was a personable expert as well as a good listener. Thank you
The staff, care and follow up was excellent with little wait time. I highly recommend them. Dina and Maria were wonderful!
They are very caring and listen to what you are telling them. Excellent care. Excellent team work. I would definitely go back again if needed.
Super faster attention, walk in and make your appointment and the staff is super nice!This is my second time and make my appointment online is super faster, Thanks for the excellent attention, great professionals !!
Same 2 patients in treatment rooms for 30 min. 7 people waiting. Staff is not trained so takes 5 people to do one thing. Extremely long wait times.
I have to agree with the review below. Dont waste your money on them. Its not quality service. Its better to go through your regular doctor.
Tested for COVID-19 JULY 18th after returning from Florida. Two weeks + Two days later. . . No results.
Poorly qualified PA’s staffed at most of their facilities. Other reviews seem like paid reviewers. Can’t believe they get away with it.
Great experience.... no wait ,Thorough exam , correct diagnosis.Excellent facility and wonderful clinicians , who truly care
Every staff member that we had contact with was amazing! Thank you for the great experience!
My first visit to an urgent care and I couldnt have been more impressed. Very clean, professional and efficient
Staff is so rude. They don’t listen to the patient and are completely snobby. Horrible experience.
DISGUSTING BUILDING! UNPROFESSIONAL AND SNOTTY STAFF THAT MAKE UP POLICY AS THEY GO. HOPEFULLY CORPORATE SHUTS THIS DUMPSTER DOWN AND ITS TRASH STAFF CAN GO BACK TO 9-5 AT MCDONALDS!!
Been here twice and both visits had no wait, great staff, and very fast service especially during a pandemic.
The Staff is unequivocally the best a special thanks toMaryanne and Jason G and Marie, you guys were great , pleasant and professional....
Compassionate, caring kind. Pricessionals. Ex excell every time Ive used them.
I was cared for rapidly with the minimum of paperwork; diagnosed and given a regiment of antibiotics.
Dr. Kim went above and beyond and gave good direction for resolving my issues.
Thank you so much for taking such great care of me and having such an awesome bedside manner!!!!
The whole visit was great super friendly and helpful staff Thank you You guys are # 1 Thank you for your help
We had a great experience! In and out fast service!
I had the flu and everyone there was so nice and helpful.Thank you!
Love this place. So quick and very nice staff and Doctors.
Great staff, very clean, super professional, very fast , and wonderful with follow ups.
I was in and out within a hour. Friendly staff. They knew what they were talking about.
No wait time. Staff treated me great!
Clean, modern, quick, efficient, friendly! Will definately return!!
The staff always makes me feel welcomed and cared for.
Dr John was very helpful and kind. Very good experience.
The doctor and staff are very professional. Very thorough.
Reception was extremely rude and unprofessional
Rude, not helpful, awful communication
Quick s
Clean friendly staff
Was hung up on twice trying to make an appointment.
Total reviews rating 3.9
122 Reviews for Northwell Health-GoHealth Urgent Care 2023:
Review №1
2022-04-29Went to this Go Health in East Northport for the basic COVID 15 minute test required by Northwell for a routine medical exam.This urgent care receptionist told me it was $195 but if I had insurance they would summit it to them and I may pay less or nothing depending my plan.After 2 months I got a bill from Go Health for $547 for the visit, so if I had no insurance was $195 but with insurance for whatever reason or deal they make with insurance companies I ended up with the hefty bill and they don’t want to adjust it to $195.They are a bunch of thieves and rip off con artists.Avoid these urgent care or any urgent care places at all costs and if you have to go to one, ask in advance the cost if your insurance denies their claim or you will be taken by a ride by these awful Go Health clinics, that they even have no doctors, they have nurses.
Review №2
2022-03-09You are the only Urgent Care i use for my son. And although I do not want to go there as often, he loves going there. Hes only 3yrs but I believe he feels welcome, and that you care about him and that is very important to me. Thank you for always being so warm and sweet to us.
Review №3
2022-05-10Booked an appointment for 7.45pm today May9th, 2022 and arrived 10 min earlier. I booked everytning online 6 hours in advance for “Covid related” visit, filled out repetitive questions - drove all the way sick to be told that they are closing in very soon and have no time to do Rapid PCR test, the employees are going home. The front desk “manager” had an attitude, clearly annoyed that I am upset for my complete waist of time. She couldn’t make an effort and resolve the issue until a nurse came out of the room and offered me to come again next morning. So now I have to go twice, but the cherry on the cake was when the front desk told me she did a FAVOR to me booking me for tomorrow. REALLY? Isn’t it’s just your job that by the way paid by my visits? She was obnoxious even more when I was leaving.Will go there tomorrow and then switch to other clinic.
Review №4
2022-03-04The doctor was very nice. She helped my 9 months baby and hes doing great now. He is relieved and we are happy.
Review №5
2022-04-23This place is absolutely the most unprofessional doctors office I’ve ever been too. Will never return. Brought my daughter in when she wasn’t feeling well…disgusted by there cold and disgusting manor…. I have never had a problem at any Northwell health facilities….just this one.
Review №6
2020-07-25Went for a Covid test. Signed up online. Super easy and self explanatory. Uploaded insurance info and short health history. Text when I arrived, I was called. Francisco verified my information over the phone and let me know when I could come in. They cleaned my exam room prior to entry. Brandon the PA assured me that all equipment, even the blood pressure cuff was wiped clean with Clorox before I entered the room; which has a sliding door. Contactless. The swab in the nose was unusual and unpleasant but not as bad as intramuscular needles for 9 days straight as an IVF PATIENT. It was a breeze compared to that. It goes deep in the nostril. I was advised to breathe through the nose to reduce discomfort and it helped. Everyone wore masks and I only lowered my mask to have the swab done. They are efficient, friendly and very clean. Great job guys, thanks for all you do!
Review №7
2022-01-11Joe, our awesome paramedic, and Dr. Gerberg (not sure if I am remembering her name correctly?) were both kind, friendly and wonderful. The woman who checked us in at the front desk was also kind, efficient and helpful. Thank you for making “sickness” as pleasant as it can be!
Review №8
2021-12-20If I could give this place no stars I would! Terrible service! I was Covid positive on a home test but wanted to confirm. The gentleman at the door said it would be a 3-5 hour wait. After 5 hours I went back and they said I had 13 people ahead of me so I waited 2 more hours and went back in the girl said you’re getting very close there are only 13 people ahead of me! I said that’s what they told me 2 hours ago and she said well we had some emergencies! If you need urgent care DO NOT GO HERE!!! They are anything but urgent! CityMD has a much better system and way more organized!
Review №9
2021-12-25After testing positive two days earlier and having no symptoms I wanted to have my daughter retested prior to the holidays to confirm the diagnosis. Upon entering there was a security guard not wearing a mask. After waiting a few minutes the staff began to eat Carvel ice cream Sundays in front of patients. Then after waiting and being brought into the examining room the female physicians assistant stated she would not retest my daughter. After questioning this she left the room, spoke to someone and returned stating they would only do the PCR test which takes approximately three days to get the results. Why do the PCR test and not a rapid test when I was just looking to confirm prior to the holidays in case this was a false positive. as of this date my daughter still has no symptoms and I do understand that it is possible to be positive with no symptoms. This place needs to be reviewed by the management for minimum its mask policy and eating policies. This is a branch of northwell health, the so-called experts, give me a break.
Review №10
2022-01-08Like others if I could give zero stars I would. I saved my spot in line my appointment time was 712 pm. I arrived at 715pm with an your late.. blew it off.. what are you here for? Keep in mind I am the only patient in the place. I said a rapid test. Wwell, we dont have any more of those, you want a PCR? Yes or no? Long story short, they TOLD me where to go ,what room.gave me the test. On a side note the PN was so very nice and did a great job checking me out. I ask the nurse if she could also give me a rapid, she told me only if you come back on the morning, they only give them then and you need to be the 1st 30 people. Got my Pcr on Tuesday and my results on SATURDAY... after calling and calling and checking the portal,.. I only got a phone call back after I requested one on Saturday..find somewhere else to go..