Nu Eyes Vision Center in Flushing
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Flushing, Queens County, New York, US
Site: http://nueyesvisioncenter.com/
- Monday:10AM–6:30PM
- Tuesday:10AM–6:30PM
- Wednesday:10AM–6:30PM
- Thursday:10AM–6:30PM
- Friday:10AM–6:30PM
- Saturday:10AM–6:30PM
- Sunday:10AM–6:30PM
Highly recommend! I went in today nervous about getting contact lenses for the first time, but Diana was amazing! Very funny and friendly along with the rest of her staff. Theyre also affordable and great at what they do. You wont regret working with them!
DO NOT GO HERE if you are planning to use insurance. Got turned away service today by the rude front desk ladies after going there for the past 3 years. They will refuse to process insurance and claim its insurance company computer issue (which I called the insurance company myself and verified it’s not). I literally saw my profile successfully pulled up on their computer screen. Last year the front desk said the same thing but owner was to there and let me see the doctor first while they process insurance as I was able to pick up my contacts a week later. This year, literally the exact excuse by the front desk while rudely refusing service (telling me to call insurance company myself and complain about their computer). If the staffs are too lazy to call or process insurance, just tell customers you don’t take them instead of wasting their time and being extremely rude for no reason. Got a new place from calling the insurance company, definitely NOT going back here. You just lost a long time customer. Sorry Doctor Ma, you were good but you need better staffs working there.
My nervous mother who hardly leaves her house due to covid, felt safe and at ease getting her new glasses and eye exam here. Dr. Ma is knowledgeable, and the staff were patient and friendly.
I need a contacts prescription. I went to them said I need a prescription, they didnt even ask me for what type of prescription I need and gave me an glasses prescription. Im not an expert, so I realize this when the contacts seller told me the prescription is not for contacts. I went to them again spend a long time to explain this to them. They then asked me to give them $25 dollars extra which I can understand since contacts prescription more expensive than glasses. BUT when I contacted my insurance company for reimbursement, the insurance company said they called NU EYES Vision Center and the Center told them that I dont have contacts exam on file, but only glasses exam. Even after providing the date I did the contacts exam there, they are not able to find anything....Craziness!!!Besides, Dr. Ma who did the test for me was great, knowledgeable and friendly. She gave me alot of advices. Just the staffs were lack of knowledge and show no care. The front desk lady did not understand the difference between contacts/ glasses prescription. She asked another staff for how to write the contact prescription and now I see she forgot to even update their file. She did not provide the receipt to me either.
I walked in since i need to get my prescriptions glasses and i must say very friendly staff and very quick! also was informed in a week My glasses should be ready to be picked up! Hours are very flexible as well. Im so glad they are near my house.
Doctor is arrogant. When she was doing 1234 lens thing. I told her to make the font smaller so I can see the difference and she said she was the doctor and the one of us two that knows better. I have a good eye doctor (Willy Ky on Yelp). When I said the same thing to him, he apologized. What a difference!The salespeople talked to me very coldly. I am still a teenager. I think thats the reason. When my mom cam with me, they talked to her much more warmly, even the younger saleswoman who doesnt even bother to talked to me when I first came, now was apparently striving to please my mom. I simply hate people who doesnt take teenagers seriously just because they think teenagers dont have the money and their parents do. Disgusting attitude.
Doctor Ma was very professional and helpful in getting my first ever set of glasses. She was very helpful in the diagnosis process and I’d gladly visit again if needed
Take appointment before going there in COVID. I like the way there are managing in COVID . They offer you the sanitizer and allow one customer at a time based on appointment. I have some difficulty in finding parking over there other than that every thing is good.
Dr. Ma was very professional and helped me choose a very comfortable frame. She helped explain the differences in my options and I am very happy with the service. Highly recommended!
The Dr. that examined me was friendly and kind. The gentleman that works there was rude n didnt act gentleman like. He interrupted me while picking out glasses. He really needs training on customer service.
During this hectic season, their staff was very helpful. They help me finding the best fit glasses. I will definitely come back here.
Absolutely terrible service don’t go this place.The worker was so rude and impatient, why these guys book appointment if can’t keep space on time in Covid situation. standing outside in cold, did not show any respect to the customer. It seems like they look down upon certain group of people! So nasty!
The people are extremely rude, and lack customer service. Even the older doctor is condescending and yelled at me during an eye exam because I was trying to make small talk. Every time I walk in there, I have to stand for a couple of minutes for someone to even see me and address my issues. Horrible place.
Very very bad customer service , impatient & unfriendly. Hand up my phone three time and refuse to give the customer prescription. Do to come to that nasty store.
I love Nu Eyes. Ive been a customer for over a year and always enjoy chatting with the friendly staff who provide great service! Will definitely recommend to friends and family.
Dont buy from here.A few months ago i brought “Michael Kors” prescription glasses.Today i woke up with the “MK” sign stuck to my thigh,it was just a flimsy sticker this whole time.Real brand named products dont fall apart easily , This clearly shows that they sell fake brand named glasses.This isnt the first time we’ve had a problem in this place.
Dr. Ma is knowledgeable. Staffs are just OK but lacking friendliness. Average experience here. Price is relatively high.
I called you guys to send my info to my email and it’s been couple days you still didn’t send it to me. I guess you guys just gonna take money transactions seriously. Not gonna come again!
The worker was so rude and impatient，and they did not show any respect to the customer。They treat meLike treat a homeless! It seems like they look down upon certain group of people! So nasty!
Highly recommended in that area. Friendly service to all staffs. Very good deals So we could save more.
Horrible store.
Fast customer service and great people! Highly recommend
Awsome
I didn’t even want to give it to a heart. I asked how much the eyes cost before, and the clerk replied 30 yuan. After checking, he said that you don’t have glasses for 75 yuan, and you can’t get back the prescription order for 75. Finally, a pair of glasses is equipped. Even if I ask about the size of my glasses frame, this is not what a black shop is. And it was not checked by a real doctor, just an assistant looked at it, which was completely different from what I had seen before in the ophthalmology department.
It seems that I have not given a Chinese evaluation yet. I feel that the evaluation given for the first time is only 2 stars. It was the first time I went to this store to choose glasses with glasses. The reason for giving two hearts is that their staff is very good. However, their glasses frames are really very greasy. . I have spent 220 knives since I went home to check out the miscellaneous cards that I cant find on the Internet. I will send pictures and details in the next year and a half.
Bad review. Regret not listening to others
Never encountered such a bad optical shop. Afraid that the business would run away, I did everything possible not to give the client his own optometry sheet. The guy in the shop has a bad attitude.
Rubbish place, whoever goes to regret
Total reviews rating 3.2
38 Reviews for Nu Eyes Vision Center 2023:
Review №1
2021-01-18We have been coming to Nu Eyes for years and have always had great experience with Dr. Ma. With remote learning and staying home all day, my sons eyes are getting worse and worse at a alarmingly fast pace, so Dr. Ma recommended us to get miSight contacts to slow his myopia.I was concerned to go during Covid, but they assured me every precaution is taken to ensure safety of their staffs and customers.We showed up at the appointment time and were promptly allowed in with 1 other group of customer that we were able to keep apart from. They took everyones temperatures, had everyone sanitized their hands and masked properly. There are glass dividers set up at every station with air purifiers running.When we went in the testing office, every surface was wiped clean and sanitized. Dr. Ma was very helpful and took the time to explain and answered our questions. She patiently taught us how to handle the contacts and put them in and out, checking to ensure it was proper fit. My son was frustrated because it isnt easy for a kid to put in contacts, but he managed to do it with Dr. Mas guidance.Overall this has been a great and safe experience given the current global pandemic.
Review №2
2021-04-04Bought a pair of glasses recently. Been to lots of different vision centers and none of them charged me examination fee; however, this place charges $75 if you dont decide to buy their glasses and $30 even if you do. They trick you into the examination because they make you do the exam first even before you look at the glasses and they did this without telling you the cost. When I finally picked a pair of glasses - mind you they werent one of those popular luxury brands - they told me if I get the extra thin lenses with warranty plus the exam plus the AR film they apply it would come close to $750 which is ridiculously priced. When they saw I was about to leave, they gave me the whole thing for $500 which just says how overpriced their glasses are. A week later, I went to go pick up the glasses. They only had 2 people working so I had to stand outside waiting for about 20 minutes before someone was able to let us in. They didnt even take our temperatures. The guy that helps tighten your glasses then tells us that we need to be careful when selecting glasses that nose piece like the ones I chose arent able to be adjusted. So why didnt anyone tell us this when we were picking glasses? He also wasnt very professional. He didnt even clean/sanitize the glasses after he touched them which many other vision centers did for me. Definitely do not recommend.
Review №3
2021-12-29I would second guess coming here if you dont want to be insulted. A staff member of optician by the name of George (the name what they told me) said in Mandarin (not knowing that I understood Mandarin) that I could not afford to get transitional lenses in a very cocky and condescending way. How does a business in a community that understands both languages have an employee that outright insults its customers based on assumptions. I can afford them but I wanted to try an initial pair of reading glasses. He assumed I was broke and could not pay. How rude and to say it in another language makes me realize what a coward he had to try to humiliate me so that others understood and he did not think I would. I think this guy should be fired! Rude!
Review №4
2021-01-03I went there a week ago. I have been their customers for many years. The staff was super helpful and nice. I really appreciate their organized steps to ensure each customer is social distancing, masking up, and offering free hand sanitizer to ensure the safety of everyone. Their place is cleaned constantly. I feel safe in there. Their advises are also professional and the frame is cheap. In the Flushing community, its hard to find a store with courtesy and respect, and this is the one!
Review №5
2020-12-19They don’t pick up phone calls. Very poor customer service. They should improve their service. Don’t go to this place. I heard they don’t make promise and appointment time. You don’t want to wait so long outside in cold weather without staff answering the phone calls. Instead, you just watch them servicing other customer inside. There are many eye glass stores around the area. I don’t see this store stands out in terms of price, service and quality of eye glass.They are not so unique and quality of their glass is not good. Screw will come out in an year. For glass issues, other places are much better and could just make appointment same day or next day to have it fixed rather than waiting for weeks.
Review №6
2020-12-19Terrible service. My wife and I would NEVER go to this place again. I recommend people not to go. Keep waiting in cold weather outside for so long. This is really the worst eye glass company in my entire life. Staff looks down on you and don’t show any respect. So arrogant. People please don’t go to this place. They have you waited outside for long and staff came to say you were late for appointment. I am late and the previous customer was still there. They also broke their own rules to bring in 2 customers at the same time. What a terrible customer service. If they are so cool, why can’t they cancel my appointment and why can’t they call you to inform you rather than having people travel all the way in a snow day and find parking. When you call them, you need to call them at least 10 times without getting to unanswered voicemail and when the person picks up, they don’t talk to you and they speak so far away and you cannot even hear what they said. Terrible.
Review №7
2020-07-13I never get that worst customer experience at Flushing area. I called 1 day before to fixed my glasses and they asked me to come 10am. I wait ahead about 10 minutes because they not open yet. At 10:02 am I ring the phone and asked them I am outside coz my appointment time is already pass. Then I got the worst the customer experience of what the lady said, there is plenty of way to say they can’t fix my glasses because my glasses is broken that the reason I explain and make appointment over the phone. But she is very rude, she said how can we fix broken glasses and I asked why you guy said over the phone can fixed it. She is Really Rude. Doctors is nice my experience. Well bad day what I had my bad customer experience at morning.
Review №8
2018-06-11This facility is located in a fairly busy intersection in Flushing. I have been here multiple times, usually for a new pair of glasses or the regular annual eye exam. I have to say I am very impressed and satisfied every time I walk out the door.Having lived here for such a long time, I have learned that being part of the customer service workforce in Flushing is an absolute nightmare. Being bi/multilingual is a necessity, and sometimes even that is not enough.I see a lot of people complaining about the lack of customer service at this location. For me, I have never had this issue. They could be a little robotic and emotionless at times, but that is something to be expected. After all, with such high customer volume and each customer having their own demands, it is very draining. As long as I get what I want in a reasonable time frame, I have nothing to complain about.Additionally, the ophthalmologists are extremely friendly and helpful. I feel completely at ease when I speak with them and they addressed every question I had. Recently, I tried on my first pair of contacts. Moving from glasses to contacts is monumental for me, because I have been wearing glasses for almost 12 years. The staff were very patient and offered a lot of encouragement and advice for putting them in and taking them out (surprisingly, my biggest issue seems to be the latter).My parents use this facility also for their eye wear and regular eye exams and they love this place. I would recommend anyone who is looking for a decent pair of glasses or for some professional service to try this place out.
Review №9
2021-01-03They are always reliable and trustworthy when it comes to the health of my eyes. They are kind and patient. Whenever I go, I always learn a new way to keep my eyes in a healthy state. Dr. Ma especially is a very patient when explaining something. She is great at teaching me new things about my eyes and what to do!
Review №10
2021-01-04Old contacts were okay but dr yip introduced me to a new contact that were better for my eyes. After trying them for a week, the new contacts were much more comfortable. I’m glad I gave them a try since my previous doctor never told me my old contacts were not breathable.