NY Bakery & Desserts in New York
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New York, New York County, New York, US
Site: http://nybakeryanddesserts.com/
- Monday:9AM–1AM
- Tuesday:9AM–1AM
- Wednesday:9AM–1AM
- Thursday:9AM–1AM
- Friday:9AM–1:30AM
- Saturday:9AM–1:30AM
- Sunday:9AM–1AM
I don’t have anything good to say except that the woman on the phone was pleasant. It took literally over 2 hours for my order to arrive and I only received 2/3 items. The 2 that I did receive were terrible. The choc croissant was old, hard and dry. The fruit tart looked nothing like it’s photo and arrived in pieces. It had a chocolate crust instead of the vanilla shortbread and the fruits were different than pictured. Flavor wasn’t there either.
We were visiting from out of town and wanted a treat so decided to stop at New York bakery and desserts. It’s safe to say we were not disappointed, the owner was very welcoming and made sure we got everything we needed. We had the carrot cake, tres leches, and chocolate covered strawberries. We definitely will be back on our next visit to New York!
Ordered gluten free chocolate soufflé and it arrived an hour late made with wheat. Called to track order when it was 15 minutes late and no answer at restaurant and voicemail is full. Now after waiting an hour after it was supposed to be delivered, I can’t eat it. Don’t order from here if you want it in less than 2 hours and think you are getting what is described.
I’ve decided that the Strawberry Tres Leches cake is my new favorite dessert. I live in the south where baking is a rite of passage and people are super critical of their cakes and pies lol. This cake was soft, moist and melted in my mouth. (Pause 🤣). Just got a text about a sale they’re running and I was so happy to be reminded of them. Too bad I’m not in NYC anymore.
After the theatre I was walking a relative to the train station and BAM- A well lit dessert place with wall to wall desserts individually packaged for takeout has stolen our hearts. The marble floors sparkled and the place was spotless as a result we decided to sit down.It felt like it was family owned. A gentleman brought us free a taste of the hot espresso and to to the other couple. He was beaming with pride. The espresso was like a Nonnas kitchen in Trastevere. We both liked our desserts and took some other selections home. The staff was very convivial. What a jewel so close to Penn Station.
Walked into this beautiful bakery and was greeted and directed to the best pastries! I believe her name was Krissiie ! She stood out like no other , welcomed me from the beginning and i left with a happy belly ! Highly recommend you stop by for a yummy snack and high quality service . :)
I have been using Uber eat to order food a lot since 2020, never had any big issues with the service.Today placed an order on Uber eat for a few desserts. After an hour, I called to check on the delivery, a very nice lady picked up the phone and apologized saying there was a delay but the order is being processed. 2 hours later I got the delivery bag from my neighbor saying the deserts were left in the apartment lobby! I called the shop, and this time a guy picked up and start blaming me saying they couldn’t reach me because they couldn’t contact me so they left it there.Desert itself is ok, but terrible delivery and customer service, and it seems they couldn’t care less.
I ordered on Uber eats an it was horrible. I ordered 6 cupcakes, but received 5. I didn’t received 2 my flavors that I ordered but instead got replaced by something I didn’t even want. I wish they would’ve called if it was out. I also bought a “special handmade gift gold cookie tin” that said it’s filled with chocolate chip cookies, m&m cookies, etc, but instead received a cardboard box with broken and dried up god knows what cookies it is. Also bought caramel flan and received an old dried up one that didn’t even have caramel. Also, whoever box these cupcakes up just threw my cupcakes in the box and shoved it in the bag, so all my cupcakes icing was everywhere. Bottom line horrible place and would never pay $80 again.
I had ordered a birthday cake, even after giving the instruction they forget to write birthday notes on the cake. Whole cake went waste . when I called them , they simply said “we r sorry we have lot of orders today” I don’t understand if you can’t deliver orders properly why do you take it.
Genuinely cannot say better things- especially about the manger Chrissy! We unfortunately didn’t receive a 6” inch cake that we had ordered. There was a bit of a hiccup getting it resolved. Talked to Chrissy (or Christy, sorry if I misspelled!) not only did she send us a TEN INCH cake at no extra cost, she also included a “Happy Birthday” topper & candles, as I told her it was for my boss’ birthday. Phenomenal customer service- will absolutely be ordering again. Cake was delicious- Thank you guys so much!
I’ve had desserts twice at this place and the quality has been great both times. I love the passionfruit tart (personal favorite) and they chocolate desserts are also amazing. I’ve had the brownie, soufflé, and chocolate baklava. I’ve never had chocolate baklava before and it was delicious! Highly recommend.
What disgusting customer service! Do yourself the favor and do not ever order from this establishment. I placed my order and the latest delivery time was slated for 11:15. By 11:45 I called the restaurant and they called the driver while I was on hold. They got back on the phone with me to tell me he was 15 minutes away. 20 minutes later, I get a call from the driver telling me he’s 10 minutes away. When I questioned what the problem was and why he was going to be 15 min later than he estimated to the restaurant when I initially called, he lied and said the restaurant never called him and he didn’t have any idea what I was talking about. I called the restaurant back and all they could say was sorry. Sorry? This is YOUR employee you choose to use instead of a seamless driver and yet you hold him absolutely irresponsible for his negligent customer service? It’s clearly a consistent issue given the massive amount of feedback you receive in your reviews about the horrendous delivery experience (or lack thereof). Take a hint and fire whoever is undercutting your business because this experience was enough to make me actively recommend that people not eat/order from here.
Just visited today and bought several desserts. We got 3 cupcakes- 2 red velvet and 1 Chocolate oreo, the icing had little to no sugar and tasted like Crisco, we thought it was a mishap in one batch but it was in all three cupcakes, the cake was great in it though. The lemon tart and black and white cookies were amazing and so was the service.
Gave an extra dessert on the house which was so yummy! Got the soufflé but ordered on grub hub so they came late and werent as warm but were still delicious. The cannoli cake was spectacular but didnt resemble cannoli flavor that much. The whipped cream was really sweet and thick!
This place is terrible!! too many desserts that was stay for days! its doesnt live up to what their branding, if you asked the dessert or cookies are fresh bake oh la..la..watch out!! the meow lady owner will give you a nasty look and the rude answered! you will feel guilty just to ask. .So dont ask and dont buy and dont go!!
Been in New York City for 5 days and discovered NY Bakery & Desserts. My daughter and I visited the bakery everyday! Mert and Serpil were wonderful and very pleasant. Our last visit we were given a little extra treat to take home. Will definitely go back next time we are in The Big Apple ❤️
Never order delivery here. Two were delivered incorrectly and one was not even delivered.Theres no feedback on the wrong order. The staff who answering the call was so unkind and the delivery staff who said he was coming back never came back. Terrible service with terrible taste.
I went in there and had a most wonderful experience. What I’ll never forget is the AMAZING customer service etiquette from Krissiie. She was extremely welcoming and courteous, professional. As soon as I walked in, you felt her vibrance and happy energy, which was definitely needed. She was very attentive, honest, and gave great recommendations based on what I liked. She did it all with a smile on her face and extreme confidence. It’s now my new favorite bakery! I recommend everyone go there and please be kind and say hello to Krissiie. Thank you for making my experience memorable! :)
So my girlfriend ordered a few things from here the cookies were hard as hell I’m lucky I didn’t crack a tooth I will not be ordering from this place ever again we called them spoke to them and they had an attitude because they sold us old Cookies we should’ve declined the delivery the guy was dirty and smelly we definitely won’t be ordering from this place ever again
Strawberry covered chocolate looks tasty after I opened the box looks old and rotten. I also bought for my friend a carrot cake and it wasn’t fresh she said and not tasty and feel sorry !! And popcorn taste is not good too, chewing like tires. They need to do something else except this business cuz they can’t Make it here!!!
Placed an uber eats order with them. My order never came and I called the place about 6 times. The automated voice machine put me on hold for over 5 minutes each time. Could never get ahold of anyone nor did my cakes ever arrive. I ordered during regular business hours as well so it was pretty unprofessional to not update me on my order nor answer their phones.
Ordered at 9:30pm through Grubhub with 30-45 min delivery estimate. Nobody answers at their phone number, so after 1hr, I called and Grubhub said they had entered my order as delivered, but happily refunded me since it hadnt been delivered. I then got a call from the delivery driver at midnight, waking me from sleep, who said to please come down to the street to get my order since he didnt want to come to my door. The desserts were old and soggy. This place is a disaster.
Don”t order online.If you’re staying in and you’re craving something sweet... go elsewhere. I ordered through Uber and it arrived over an hour past the LATEST estimated delivery time. 2+ hours after I put my order in.Apparently they do their own deliveries and don’t use Uber, door dash, etc.I tried to call for an update. It’s automated then either hangs up on you or beeps after keeping you on hold. Can’t get a hold of them EVER.And subpar baked goods. Just skip this place.
DO NOT ORDER DELIVERY!!! Ordered through uber eats and delivery took over 1h the expected time and they got 3 out of the 5 items I ordered wrong!!! Cant track order through uber eats because they do delivery themselves and whenever I called them they kept hanging up on me.
Total reviews rating 4.4
199 Reviews for NY Bakery & Desserts 2023:
Review №1
2022-07-14This place is pure decadence and a haven for any dessert lover! The smell is what drew me in but the top notch customer service is what sold me! We got tarts, cupcakes, cheesecake and they gave us free mousse cakes. Everything tasted divine!
Review №2
2021-12-30Serpil was so nice, provided excellent service and was so friendly and attentive! I recommend this bakery all the way! Definitely 5 stars. We visited from PR and will come again. Thank you Serpil for your attention in our visit. Everything DELICIOUS and fresh! Happy Holidays!!
Review №3
2022-01-02Update: I received two old crusty chocolate croissants. I ordered one order of the chocolate baklava and one of the original but I just received two originals only. If something was out of stock or old you as an establishment need to step up and contact someone and let them know. Would you eat or serve this croissant? I would never. Absolutely disgusting. I received my order two hours later. I have received a pitiful reply from this review. If you’re unable to serve to due to the weather and your subpar crusty old food close your business early. Save everyone their time, gas and money. Will never be coming back.This is my first time getting any food from this store and I see why no one orders from this bakery. The wait times are much longer than they show. They never pick up the phone and will send you straight to voicemail. They don’t delete any voicemails so you cannot leave any. I’ll be going up there tomorrow to get a refund since no one wants to answer the phone. It doesn’t make sense to deliver your own food if you can follow through. Terrible service and I will never be back. I wish I have read the reviews before ordering. Don’t make my mistake.
Review №4
2021-10-24Walked in, grabbed 2 tasty treats…and demolished them! Nice selection of desserts! Not much sitting room so don’t depend on a spot…might be better as a grab-and-go! I’d recommend this place!
Review №5
2022-02-24I walked in here because the deserts looked good from the window. The staff was very nice and very patient while I made a decision. There was seating to enjoy my slice of cake which was made very well. The owner was very nice and gave us free espresso after talking to u for a little. The staff cleaned up for us while I was trying to clean it myself. Not many places like it in New York. I will be coming back.
Review №6
2021-10-13I love this place!!!! I come once a week for a desert until I get through to having everything they offer. Chocolate cake and Oreo cheesecake is my favorite! Krissiie was awesome and made my experience very pleasurable. I’ll be back next week.
Review №7
2022-07-16Its my first time in NY and I happened to walked by this cute bakery. Everything was very delicious! 🤤😋 As a baker & cake designer myself, I truly enjoyed the pastries here and the dark chocolate they use is fenomenal. Thank you guys for a great service. keep up the good work! 👏🏼
Review №8
2022-07-14I came in after a show on Broadway and stumbled upon this dessert shop. I talked to the owner Eddie, who I instantly connected since I work in the biz and he’s worked in show biz for over 30 years! Since the pandemic, he’s been working full-time at the bakery, where I can attest to the hard work he’s putting in to making delicious treats! Also, it was my birthday and his staff was the sweetest! Stop by if you’re ever in Times Square and want a treat!
Review №9
2022-07-17Loved the variety and quality of the desserts. My new favorite desserts spot. Recommend.
Review №10
2022-07-16Stopped by for a cheesecake slice for my 27th birthday, it was super yummy!! Definitely a must if you’re in NYC.