Kerbside pickup
Yes
NYC Fireplaces and Outdoor Kitchens in Maspeth
Categories
Location on the map
Maspeth, Queens County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Amenities
Gender-neutral toilets
Yes
Wi-Fi
Yes
Planning
Quick visit
Yes
Phone: +1 718-326-4328
Site: https://www.nycfireplaces.com/
Site: https://www.nycfireplaces.com/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:10AM–3PM
- Sunday:Closed
Comments (191)
Me and my husband always wanted a fireplace in our new home so we went to NYC fireplace. They did an amazing job guiding us and designing the perfect fireplace for our home. Even though we live on Long Island in Nassau county they came and did all the work within 2 days and they were extremely professional. We have recommended them multiple times to many family and friends and they will not disappoint. If you are looking for great quality and professionalism call Sal. Thank you for making our house more of a home of our own.
Great expert and professional service in the production and install of fireplace doors and screen. Was spot on with time estimate. Everyone who came to provide a consultation was friendly and professional.Luca is extremely responsive and friendly. Within a day of the request, I had a team at the house measuring and showing us various options.Thanks again!
The team at NYC Fireplaces is a pleasure to deal with. You are provided with excellent customer service and a staff that is very knowledgeable about their products. We purchased two units and have been very satisfied. Getting a service appointment is never an issue and the service technicians are reliable and professional. I highly recommend using NYC Fireplaces. Michelle Farkas, Garden City, NY
Building my new home certainly had its challenges, but working with NYC Fireplaces was easy, fun and overall a great experience. The folks were professional, always followed up, and gave great service. Very happy with Sal and his team, I would recommend highly.
NYC Fireplaces are the consummate professionals. I contacted them last week (eleven days before Thanksgiving ) as my fireplace was malfunctioning and I needed a service call. Despite all of his servicemen being completely booked, Sal managed to set me up with an appointment today (the Saturday BEFORE Thanksgiving). Stuart arrived, did a complete inspection, cleaned and repaired the unit. Everyone went above and beyond to help me and I can not thank you enough. Happy Thanksgiving to all!!!
My husband and I are beyond satisfied with everything...the service and help at the showroom was incredible. Our GC wanted the number so he can start sending customers there.Before going to NYC fireplaces, I went to 3 different showrooms on Long Island. They ALL told me that I would have to purchase a fireplace FIRST then they would come to my home to see if it could be installed. I thought that was ridiculous. Not one, not two, but three companies said that. It wasnt until I spoke to Elizabeth and she told me that those other companies were insane for asking that. They came to my home and saw that it could be installed. We got a nicer, bigger fireplace for $1000 less than the other ones. The process was headache free. We are so happy we chose NYC fireplaces. Go there!!!! You will not be disappointed.
I did a great deal of research and shopping around before deciding to purchase Xtrordinair’s 4415 Fireplace with Cool Wall technology from NYC Fireplaces and Outdoor Kitchens. Luca, Elizabeth and Sal were all professional, knowledgeable and accommodating. I visited their showroom in Queens and was able to see not only my fireplace but other fireplaces so that I could compare before purchasing. Bottomline—a first rate company with wonderful people and a wide range of products on display in a nice showroom. I would definitely shop with them again.
I am a developer and this is my first time using NYC fireplaces, the guys are true professionals with very good service. They installed a gas fireplace in a high end Park Slope town house. Luca and his team are professionals, responsive and flexible. They worked well with my GC coordinating and working hand in hand in the different stages of construction to complete the job.
Purchased a Breeo smokeless fire pit (x 30 series, corten steel) from NYC Fireplaces & Outdoor Kitchens. What a great experience. We bought exactly what we wanted, and picked up from their showroom in Queens. Luca and his team in their store/showroom made it incredibly easy. Highly recommend them. We will be going back for my outdoor kitchen build in the Spring. Thanks, Luca!
Purchased 2 electric fireplace units.Top notch service. Great quality product.Thanks Luca!
Elizabeth and the crew at NYC Fireplaces are awesome! At first, we went to a fireplace store that was recommended by our contractor. After wasting a months time trying to get them to give us a quote, we decided to check out another store. We are so glad we did! Elizabeth is very responsive and helpful. They actually care about the final result and helped us plan out the fireplace, step by step. We told them we wanted cultured stone and they voiced their concerns and gave us suggestions to make it perfect. I highly recommend Elizabeth and NYC Fireplaces!!
TOP NOTCH ALL THE WAY! From initial meeting all the way through to installation... if you need a fireplace or outdoor grill THESE are the people to work with! Beautiful showroom, knowledgeable sales team, efficient installers, and wonderful customer service throughout! Special Thank you to Luca and J Cotoia Construction for working hard to make this dream a reality! Job well done! Highly recommend!!
I recently purchased an Electric Fireplace from NYC Fireplaces & Outdoor Kitchens. I am in the midst of construction in Manhattan, and in typical NYC fashion I needed the fireplace delivered “yesterday”. I worked with Luca from the beginning and he was on top of things immediately. Within one day he secured my fireplace and made arrangements for shipment from the warehouse. Within 3 business days I had the fireplace in my living room for installation. Luca went out of his way to expedite my needs, and followed up with me daily, including delivery day to ensure all ran smoothly. Their delivery guy was amazing & professional as well! Highly recommend these guys to anyone in the market and in need for a fireplace.
We have had a great experience with NYC Fireplaces. Bought 2 fireplaces and we are very happy. Ordering process was smooth, delivery was in a timely manner and very professional. They even sent a tech. to make sure our installation was correct after.Luca has helped us and was very professional and pleasure to work with.Excellent job!!!
Great people to work with, my fireplace is beautiful! The people I worked with at NYC Fireplaces were great and their installers were professional and thorough. Can’t recommend highly enough!
Showroom and staff are top notch. Excellent customer service and communication. My item was delayed by the manufacturer and during that time they provided updates frequently. They even went as far as delivering my outdoor bar free of charge ( even placing it in garage ). I would definitely use and refer them to everyone. Thank you again!!!!!
Luca and Elizabeth (on the sales team) were incredibly nice and helpful! They walked us through the best outdoor heater options -- including the electric systems we needed to have in place to function properly -- and then made sure we got the items asap. Their delivery team was on the ball, too. When their guys inspected the merchandise before delivery and noticed some damage, they quickly got back to the sales team who made sure that the items were replaced immediately and then expedited to us free of charge. The heaters themselves are top quality and we are enjoying them in our backyard so much already! I will definitely be going back to NYC Fireplaces and Outdoor Kitchens again!
I just had my Fireplace installed and I am over the moon with joy. My experience with NYC Fireplaces was nothing short of perfection. The sales person Elizabeth was always available when I had questions. Raffi the installer was so knowledgeable and a perfectionist. Along with his assistant Walter they were so very neat and did not leave a drop of dirt. Just know you do get what you pay for.
NYC Fireplaces and Outdoor Kitchens is the best company to work with.I highly recommend these folks as they are responsive to the customer’s every need.My experience with NYC Fireplace was perfect. From the minute I decided to work with them until the job was finished I was supported in every way. I worked with Luca and he responded within minutes of either my phone call or email question.The team is top notch and every promise made from the start was completed with perfection. They are like working with family!I am so pleased with the outcome and will enjoy having a wonderful warm fireplace to enjoy this winter.Thank you to all at the NYC Fireplaces and Outdoor Kitchens fo a job well done.
The best fireplace showroom and shop in NYC. Great selection of display models and exceptional customer service. Luca was helpful, accommodating, and kind and got our fireplace delivered the next day! There was no sales pressure and they were patient and made sure we were comfortable and satisfied with our decision. Highly recommended and very much worth the trip from Long Island for us. Picture coming as soon as the fireplace is installed!
We recently had our fireplace log set replaced.Luca was the rep we dealt with he was honest and a true professional. Before buying a new system he sent techs over to try repair the old system. After they couldn’t Luca went over our options and suggested several models. He said it would take a couple of days and true to his word he called and set up installation date . The techs came on time and were great , neat Clean and quick. Looking toward to getting outdoor kitchen from him this spring excellent service
If we could give NYC Fireplace 10 stars we would! Sal and Luca helped in selecting a 100 ft linear electric fireplace as well as helping us select an insert and door for our gas fireplace. Everyone at NYC Fireplace was a pleasure to work with. They are friendly, professional and very knowledgeable. Great customer service and great follow-up. We highly recommend them. you will not be disappointed!!!
Purchased a grill from here. Really friendly and great service, couldnt recommend them highly enough.
Hands down the best place to get a fireplace from in the NYC area. From inquiry to purchase, and after care, the entire staff at NYC fireplace was outstanding! All details and contractor issues was addressed and followed through. We had an issue with the remote, months later , after the install. Luca was unbelievably helpful. It was a complex technical issue, taken care of within a week! A seamless operation from A to Z! A wonderful fireplace! Many thanks!
I just saw my recently purchased fireplace all lit up in my newly remodeled home and I couldn’t be more pleased. From selecting the fireplace in the showroom to final installation, Luca was tremendously helpful. He was knowledgeable and patient as he guided us in choosing the right fireplace model for our home and taste. During the site visit when he evaluated our home to see if our fireplace selection was compatable with our space, he was clear in explaining how things must be kept to code.When doing business with NYC fireplaces you can expect helpful employees who provide immediate answers to questions throughout the process. It is clear Luca and his team pride themselves on providing quality products, and a professional and reliable service. If you are considering purchasing a fireplace, I ’d highly recommended you start by visiting their showroom!
We did our outdoor kitchen, i want to thank Sal and his staff for making it happened from a scratch. We used their services all the way to the end— building, appliances, service, changes and etc! Thank you 👏
After buying several fireplaces at other stores ,I am happy to say my current experience at NYC Fireplac s store was excellent. Luca, my salesman was knowledgeable a and responsive to my needs and my contractors timeline. The installation team was immaculate and the product superior. Couldnt recommend them more highly!
We recently moved into our new home that contained only a basic marble surround for the fireplace. I reached out to several places to assist us in picking a tasteful mantle and enclosure. My husband and I were so happy by the response we received from NYC fireplaces. At the onset, the receptionist/administrative staff was warm and friendly. The response for a call back exceeded our expectations. Vinny came to our home and provided us with wonderful ideas and selections. We even shared an espresso!! The installers were equally meticulous and courteous. We are beyond thrilled that we have our beautiful fireplace surround and mantel for the holidays. We have received many compliments and wholeheartedly recommend this company. Thank you for adding to our decor!!
I had the pleasure of dealing with Sal to install 2 fireplaces in my Brooklyn townhouse. He came highly recommended by my architect. He was extremely patient with me and gave me many options based on my needs. The install was quick and easy. The staff are always there to answer any questions I have, even a year after the install. I highly recommend NYC fireplaces for all your fireplace needs. Good people.
We purchased a gas fire log set and a custom made fireplace door from NYC Fireplaces. We are thrilled with these logs and the custom doors are beautiful. The ordering and installing processes went very well, complete with reminder phone calls and pictures of products sent by email. I can highly recommend this company - they only carry and install excellent equipment and they are very professional in every interaction.
The entire staff was AMAZING!!! Sal couldnt have been more helpful at finding the perfect fireplace for our home, his knowledge was top notch, and he found us the best fit for our home with the best prices around. The installation crew were extremely professional and installation was a breeze. The entire staff was very informative in teaching my family in the safe usage of our unit. I would highly recommend NYC Fireplaces to everyone for their Fireplace needs!
Found this company on the internet and my wife and I went to the showroom. We were introduced to Sal who answered and explained to us in detail our concerns in what we considered a difficult installation. Sal and his staff sat down with us and made us feel comfortable. We were steered in a better direction than what we had in mind. Sal made ever effort to make sure everything was done with peace of mind. The showroom is very diverse and showed something for everyone. We love our new fireplace, everyone gives us a “wow” and most of all, Sal’s advice was right on point.Mike and Cathie
Vinny was excellent! He was always available to answer any questions or concerns we had. His first main concern was making sure safety came first. His service was very professional and caring. He helped us pick out a beautiful fireplace. The delivery and installation was on time. The fireplace looks better than we imagined. I would definitely refer NYC fireplaces to others. - Nancy & Jack Evola
Great experience. From their knowledge and selection of units, their outstanding installation with experienced and knowledgable technicians, to their incredible service, I couldn’t have had a better experience with the selection, installation, and subsequent servicing of my fireplace. They stand by their no questions asked complete satisfaction guarantee. Their follow-up service requests are swiftly done on time and completely covered by the included service guarantee. I give NY fireplaces my best endorsement and would highly recommend them without reservation.
These people are so great.We bought a gas fireplace from an out of state supplier that we had our contractor in NYC install. (who didnt seem to know how to operate it!)We needed a fireplace expert that works with that specific brand to confirm how to start it and operate it properly. I looked up NYC Fireplace on line and Luca walked us through the process during the course of several phone calls even though we werent a client of his. So generous. And he really knows his stuff, so now we will be hiring him to come and service the fireplace and check that everything is installed as it should be. SO relieved!
I had a great experience with NYC fireplaces. We worked with Sal from the beginning who was fantastic and very professional. From the day he walked in my house i felt very comfortable that he knew exactly what he was doing. He made a whole experience headache free. I would highly recommend them to anyone who wants to convert their fireplace over toGas. We are enjoying ours.
These guys are truly amazing. Luca and Sal are extremely knowledgeable, not only on there products but the overall experience from beginning to end. From the moment I walked through the door at their showroom, I was greeted and asked if I’d like some refreshments and to let them know when I need assistance, they were attentive yet allowed me to explore on my own and when I approached them with questions they were so helpful. The process began with a tutorial on the products and questions regarding my personal style and specific needs for my project. The turn around time for a in house design to maximize the use of my space was very impressive and they offered great ideas and suggestions without pushing any one product vs another. They gave me the tools and information to make a decision that I am extremely happy with. I am enjoying my outdoor kitchen more than I had imagined. I highly recommend them and I have told many people about my experience with them. I plan on adding to my project and I have no doubt I will be using them again in the future. I had questions before, during and after my installation and I am very impressed with how helpful they were , they came out to my home and made the experience very personal and showed interest throughout the entire process and they are always a phone call away. Their service and their technicians are impeccable. 5 star service all around. I tried many places during my first round of researching and once i met these guys and saw their operation I was convinced they were the right choice for me and this is coming from someone who is very difficult to please! Thanks again Sal and Luca for helping me build a super functional high end stunning private oasis that will be enjoyed for many years to come by my friends and family.
NYC Fireplaces and Outdoor Kitchens provided us with excellent service. After waiting 35 years for a fireplace in our home, they made the experience easy and enjoyable. All of the people we dealt with were knowledgeable and professional. They completed the work on time and worked very clean. We would highly recommend this company.Darlaina & John
These guys are great to work with. I worked with Luca and Sal on my fireplace rebuild project, but everyone I spoke with there are extremely professional and courteous. Came out to survey the house multiple times, and helped with planning, scheduling, install, turn up. Everything went according to plan and on budget! I would highly recommend working with NYC Fireplaces.
I have never written a review before, but my experience with NYC Fireplaces was so good, that I feel compelled to write to you and to Yelp.I selected this company from the internet, never even having heard of them before.The customer service department was excellent! (Ask for Luca). I was offered a proposal that made perfect sense, and did NOT try to upsell me, thereby increasing my cost and the company’s profits.The technicians who came, were highly professional, very neat, very nice and extremely helpful. I ended up needing a new part, which they had on their truck, so they were able to complete the job in one visit.And the price was right!!Five stars for customer service, workmanship and price. Hard to beat!
My experience with NYC Fireplace and the people that work there was great. From the time I first visited their Showroom were Elizabeth Delgado was most helpful, Luca Pipitone who came to my home and supplied more information and made sure what we were ordering was right for us and would actually fit. Lastly the men who installed our gas insert were both friendly and professional, and everything is working great. I would like thank them all again.
Really great experience working with Vinny and the team. They are very reliable and are quick to respond to any questions we had. Installation went smooth and the electrical fireplace is great. We are a design build firm who will definitely be using them in the future. Thanks, Vinny!!
The technicians arrived on time. They were exceptionally neat and tidy, serviced the unit, and even explained what the issue was. I bought this unit several years ago and had to call the company a few times with questions, issues and they stand behind their products. You don’t see that quality of service anymore! I highly recommend NYC Fireplaces!
5 stars isn’t enough! If you are looking for a fireplace you found the perfect place to shop! The staff is top notch and the items they sell are gorgeous! Sal was an absolute pleasure to deal with and I couldn’t have asked for a better experience.
I would like to take this opportunity thank NYC Fireplace and Outdoor Kitchen for their great services. Recently, I called them for a problem I was having with one of my fireplaces and they responded in a very timely manner. They provided great service and quickly resolved the issue. I have also called them in the past and have had equally good results. It is reassuring to know that NYC Fireplace backs up their products with knowledge, expertise and excellent professional services. Thank you again NYC.
Amazing experience with this team! Sal was always available for all my questions and I had plenty! Very professional and so great to work with. I’m so happy with the outcome! Highly recommend!!
NYC Fireplace (Luca) did an amazing job with our fireplace. from the very beginning helping us choose the right fireplace, delivery, installing and making sure everything was working. Glad to see that there are some dedicated people working in this industry. would choose them again if i had to.
NYC Fireplace is amazing! They don’t just do Fireplaces! They helped me choose the right product for my kitchen. They delivered and installed a double drawer undercounter True refrigerator at a great price. I have ordered from all over, Home Depot, Lowe’s, PC Richards, even sears. NYC Fireplace is by far the best! These guys are true professionals! Thanks guys!
Luca and Sal were always great to deal with and helped us a ton in selecting the right appliances for our outdoor kitchen. Would highly recommend!
Words can’t begin to explain the professionalism and knowledge of Luca pipitone, who was there with us step by step from day one. Our fireplace is a beautiful statement piece in our home that we enjoy every single day. Thank you NewYork fireplace and especially Luca Pipitone. I highly recommend doing business with them ifYour in the market for a fireplace or outdoor kitchen. Thank you!
By far the most professional and HONEST person I’ve ever dealt with!! Not only was Vinny willing to try his best and help us in fixing our fireplace, but when I contacted him a year later he told me that he had someone else who would be able to really help me fix the problem with my fireplace!!!! Not only did he recommend someone, but he even went out of his way to get in contact with him, tell him the problem we were running into, and call me back with all this information!!! Such an amazing thing coming from a business owner...shows how honest he is and not money hungry!!!! Thank you!! Thank you!! Thank you!!
Fantastic people to work with from start to finish — friendly, efficient, and professional. We love our new gas fireplace and this team made the process simple. I highly recommend NYC Fireplaces!
Vinny and his team were first of all a real pleasure to work with. After listening to my intentions with the project, Vinny was able to steer me in the right direction. He didn’t pressure me to buy the most expensive log set, but the one most practical for my purposes and I Love It! And they made every effort to get it installed by this holiday season, so it was perfect.Thanks again, Vinny and team!Happy Holidays,Monique
Luca saved us! Knowledgeable, patient and really easy to work with. Wed been to plenty of showrooms. No one took the time that he did to explant things, make sure we were happy and the fireplace was working exactly as we wanted. NYC Fireplaces is the BEST!!.
Had a great experience working with the staff in choosing a fireplace that will go well with our home and our family needs. Beautiful showroom, professional staff and no issue installation! Cant wait to enjoy the fireplace this winter!
I never write reviews and after my experience with NYC Fireplaces I had to.Went to three other dealers at first, what a disappointment was going to give up and found NYC fireplaces.From the time I walked into the showroom I knew made correct decision on using this company. Our sales rep Sara was very knowledgeable and not pushy. Prices were fair and reasonable. After picking out our fireplace a rep was sent to our house (before we placed our order) to make sure the unit would fit, without a charge.Installers were on time, put down drop cloths down, cleaned up and were great at explaining the unit. Raphee and his assistant were specular. Raphee said he has been doing install for 17 years and boy it shows!!!!!!I would not hesitate in using this company again
NYC Fireplaces 5-Star reviewWe highly recommend NYC Fireplaces for glass fireplace enclosures.We moved into our new house and discovered that the 2 fireplaces were irregularly sized and that we could not find a fireplace screen that would fit them. Faced with having a blacksmith forge custom screens, we began looking around for fireplace doors and discovered NYC Fireplace, very close to us in Brooklyn NY.They were fast to respond to our initial call, fit us into their schedule for measurement in the same week, offered a wide variety of styles and options, and when we chose a custom made door, promised and then delivered and installed two of them before Thanksgiving- a faster turn around than is customary, but they made it happen and were generous and excited about the entire process with us. In the showroom, they were extremely helpful in making decisions and offering options and solutions and customer service by phone and email, all along the way, was helpful and fast.The installation process was painless for us, and the fireplaces were running perfectly that same night. In fact, they are working better than without the doors, as the doors have corrected the air draw up the chimney and we have no smoke leakage at all now. The doors look like the chimneys were built around them. We are extremely pleased.5–stars.
I have grown up working for a company that defines customer service. It was a good place for me because that is also how I was raised. In the current business climate it is no longer the norm to get exceptional customer service, and so I am always grateful and surprised when it roars in as it did yesterday. We called NYC Fireplaces and Outdoor kitchens and spoke to Elizabeth. She was absolutely the perfect illustration of the type of person you would want on your team, representing your company. My husband and I are re-facing our fireplace, and the dry wall company was on their way. Some questions came up about how the dry wall should sit around the firebox. Elizabeth was so amazing that I am still sort of shocked. She navigated our questions, went through guides, and sent pictures from their showroom so that we could see the way it should be and then be able to describe to the contractors what we needed. She was knowledgeable, professional, patient, and followed through to absolute perfection. Here is the kicker. We were directed to NYC Fireplaces by the manufacturer. They suggested them because they were on the east coast and were OPEN. We are on the west coast and had a dry wall team ready to knock on our door. So her efforts were WELL BEYOND my hope or my expectations. I am going to be writing reviews, telling my many friends and business associates that are LOCAL TO HER, and doing what ever I can to share how impressive this company is. Now I am going to call her manager and let him know how amazing she is. Although I suspect he already knows!
Had a great experience with these guys! My husband & I went to their showroom a few month before actually purchasing our Dimplex. They were extremely helpful and even responded right away to our contractors questions re: installation during our renovation... about a month after we were in their showroom. Once it was time to place the order, again, they were extremely quick to respond & even accommodated our renovation timing by delivering the fireplace themselves!! Would definitely recommend them!!! Our fireplace looks AMAZING & is the highlight of our first floor.Thank you NYC Fireplaces & Outdoor Kitchens! Well be visiting you again soon once we start our backyard/deck work!
Very helpful store! A few years ago, I bought a grill at this store and the manager was very nice and accommodating with my specific delivery needs. Then they recently repaired one of our fireplaces and I can’t say enough great things about the guys who came to our house. They found the parts that weren’t working, replaced them and fully cleaned the fireplace. It works and looks like new! And they made sure the area in front of the fireplace and surrounding work area was clean too. I’d recommend this store to anyone looking for a fireplace or grill in NYC.
Great quality of work and products. The installation went smooth, and the team is extremely nice. Fireplace gives our home a comfortable feel. The unit has multiple options whether you want the cozy look of a fire or you want to stay warm on a cold winter night. High quality of work from quality people.
Sal and company are personable and efficient. We did and outdoor kitchen area which worked out quite well. They plan the job carefully - “measure three times, cut once”. Sal and company came when they said they would come getting the job done. We can’t thank NYC Fireplace and Kitchen enough for a great job.
Had an incredible experience with NYC Fireplaces and Outdoor Kitchens. Sals advice and personal attention made my project a dream from selection through installation. We couldnt be any happier with the finished products. Amazing company to work with!
The whole team at NYC Fireplace is great. Vinny was an excellent salesman and the two installers (forgot their names) were fast and professional. There are many styles to choose from and they made a difficult job easy, even recommended a chimney company to help with pre existing chimney issues. Highly recommend.
We have had a wonderful experience with the NYC fireplace.we were looking for a size of grill and stove that we couldnt find but finding Luca was bingo.he was of great help getting us what we wanted.our experience couldnt be better order and delivery was great. Luca even reach out to us to make sure we were happy with our appliances. He was very professional and was a pleasure to work with.
From start to finish the experience I had with NYC fireplaces was stress free and professional. They have an excellent selection and really took the time with me to figure out what best suited my needs. I strongly recommend them!!
We live about an hour away from NYC Fireplace but chose to use them on a friends reccomendation. They were courteous, meticulous and reasonably priced. The entire installation took less than 3 weeks and we are now enjoying our gorgeous new fireplace!
Great customer service. Vinny fully answered all of my questions, and when it came time for installation, installers were extremely courteous and tidy. They covered drop cloth across the floor and took their shoes off. There were some minor chips on the powder coated handles, Vinny came back to install replacements within a week. The end result it stellar! Couldnt ask for better service and execution- dont go anywhere else in NYC area!
We had a great experience. Sal was very knowledgeable and customer focused. We knew what we wanted and he directed us to the best product available that fit with our budget.
This is an awesome company that I highly recommend.In an age of online no contact purchasing and no customer service, it’s great to come across a local family owed business that is there for their customers from sales to service.They listen, know their business and have great customer service from start to finish.
From beginning til the end Sal and his team provided excellent service. They were knowledgeable and helpful throughout the installation process of our new bbq and fireplace. Looking forward to working with them for our service needs in the years to come.
Very good experience dealing with Luca Pipitone from NYC Fireplaces.I was looking for replacement refractory panels for my wood burning fireplace and Luca gave me great price and provided me with courteous and friendly customer service. Thanks Luca !
I want to give the highest recommendation to NYC Firplaces. Luca and his professional team do an outstanding job with sales and service.They are a pleasure to work with. If you are looking for a fireplace or an outdoor kitchen run out to his showroom in Maspeth.Can’t wait to use my fireplace this winter❤️
Had a great experience working with NYC Fireplaces. Helped us out during project planning, purchasing and install. Really went the extra mile to make sure our products worked once installed. Will use them for all future projects.
NYC fireplaces are absolutely wonderful to work with. They have such a great selection of items to choose from and are very helpful in answering any questions you have. I bought Fireplaces from them for a new restaurant in Madison Avenue and Elizabeth was so great and helpful in understanding our project and got us what we needed. It was a pleasure working with them!!
I think I talked to the whole family. They had the last red oven in the US . I called on a Friday, It was at my door on Thursday. Great deal! great product! great team!
I have been dealing with Sal, Luca and the rest of the NYC Fireplaces family for years. They are a great company to deal with. Weather its a new installation or a service call they are always ready to help... I understand why they are successful... because they know how to do business...
I had to replace the gas fireplace in the house I just purchased which was sold as is I went online and contacted NYC Fireplaces and outdoor Kitchens, from that first phone call to schedule an appointment to have the old fireplace inspected to visiting the showroom and the installation was a pleasant experience the staff is polite and professional. I recommendthem to anyone interested in a fireplace thank you Sara and Luca
I have been using NYC Fireplaces to service our gas fireplace for many years now. They are prompt, professional, and always solve our issues. I highly recommend.
There is no where else that I would turn to purchase any future fireplace or outdoor kitchen needs.We purchased an indoor fireplace at NYC Fireplaces and Outdoor Kitchens for our new home.Luca Pipitone, our salesperson is a true professional in his field. He guided us and held our hand throughout the planning, construction, installation, and turn on processes.Luca always made us feel that we were in good hands.And....We were!!!!It didnt stop there. The installation team was just as professional, courteous and extremely helpful.We highly recommend Luca Pipitone and the entire team at NYC Fireplaces and Outdoor Kitchens.
We bought our Flare gas fireplace from NYC Fireplaces and we couldnt be happier. Luca Pipitone is an expert and a pleasure to deal with. Their installation was flawless and their service is superb.We highly recommend!
I am extremely happy with the service at NYC Fireplaces. Luca and his staff were very informative and honest helping me choose my new Fontana pizza oven!Highly recommended for you to shop there!
NYC Fireplaces just installed a linear fireplace in my home. They were professional and informative every step of the way. The products and services were a great value. I highly recommend them.
As far as I can tell, they are the only game in town for grill repair in New York City, however you would never know it. They are a pleasure to deal with, pleasant, fair, personable, reliable. My grill was a rusted mess and they managed to fix it so I didn’t have to deal with replacing it, not easy in New York City. Highly recommend.
Our experience with NYC Fireplaces was wonderful They were extremely helpful throughout the process from the selection of the mantle and the marble to the installation. We highly recommend them.
Liz and Sal my sales team were knowledgeable, friendly and courteous. The showroom has a large selection of fireplaces and outdoor kitchens. My experience at NYC Fireplaces exceeded my already hugest expectations. I would recommend NYC Fireplaces to anyone looking for a fireplace or an outdoor kitchen.Alan
The NYC Fireplace team was easy to work with. They made the process of having custom fireplace doors installed seamless and were extremely responsive to every question I had. I recommend selecting NYC Fireplace if you need doors installed.
NYC Fireplaces provided very courteous and efficient service from beginning to end. From ordering a fireplace in the showroom to having my gas fireplace at home repaired, everyone was incredibly accommodating and competent. I highly recommend NYC Fireplaces.
My husband and I decided to convert our wood burning fireplace to gas. Although I was excited about the project, I was nervous about how the work would go. Our experience with NYC Fireplaces and Outdoor Kitchens was perfect from the moment we made the initial phone call to their showroom for information.Maria Pregola took that phone call and was so gracious as she so patiently answered all of my many questions. She completely put my mind at ease about going ahead with the conversion. An appointment was set up with Sal Finocchiaro to look at and measure our fireplace. He was at our home just a few days after the initial phone call. Sal also was so kind, answering all of my questions and making sure I knew what to expect when I visited the showroom.Our next step was to drive out to the showroom the following weekend. Luca Pipitone spent a great deal of time with us as he explained all of the ins and outs of gas log sets. We settled on a set and then Luca helped us decide on a glass fireplace door and hardware. He allowed me to bring home door color samples and we made our decision on the color and texture with the help of Luca and many others at the showroom.Yesterday, a few weeks after ordering our log set and doors, the technicians were out to our home to install them. Raffi Saladin and Walter were amazing!! They were neat, professional, knowledgeable, gracious and most of all detail oriented!! Raffi and Walter did not leave until they was sure we understood everything we needed to know about our new gas fireplace.This was a wonderful experience from beginning to end. I would highly recommend NYC Fireplaces and Outdoor Kitchens to anyone thinking of this type of work.
Luca guided us on the purchase of two new gas fireplace inserts and David installed then- they are fantastic, thanks guys!!
High guality service. Delivery was ahead of schedule including installation.After doing a lot of research online - and speaking to contractors, I went with this company. I realized that it was better to go with professionals then try to put together this job on my own.There really is no way to do a gas fireplace on the cheap-If you want to sleep at night.I am a homeowner from the Bronx and was able to go to their show room- which was in Queens- and actually see the fires and speak to the tech- Luka- in person. I trusted them to do a quality installation which they would back up with locally available service if need be. I believe I made the right decision. BTW the gas fire looks fantastic.
Love the guys at NYC Fireplaces and Outdoor Kitchens. Sal is wonderful. Always available to answer questions. Guided us in the right direction for our purchase. Highly recommend!
NYC Fireplaces Company is amazing! Thank you we are loving our fireplaces in our home and our fireplaces outside in our yard, we are so happy with everything that you did for us and would recommend anyone in the world to you!!! Your work and service is outstanding!!!!
I love working with NYC Fireplace. We crank that baby all the time and its SOOOOooooo easy. Today I had a service call and the tech was exceptionally polite. He didnt charge me either. What a refreshing change!
Product came in tact and delivery came on time. Can’t wait to use it!!
Such a pleasure to deal with. The people here are so nice and will spend time with you to help you find what you need. They have a showroom with some of the work they do so you know what your paying for. I went in looking for a pizza oven for my backyard just to see it and ended up just buying it there because the pricing was well under what I’ve seen them online for. I wasn’t able to take it so they were nice enough to hold it for me. They do delivery but it where it was going was pretty far. I rented a U-Haul to go get it and they literally offered to drop it off to me so I wouldn’t have to go out of the way to pick it up. If you’re looking for ovens, fireplaces , outdoor kitchens, or anything like that I’d HIGHLY recommend you give this place a look.Thanks guys , I’ll be back
Luca Pipitone and his team at NYC Fireplaces are top-notch. They not only set us up with a beautiful new fireplace, they also provide excellent service for the upkeep of our unit.
I purchased a Big Green Egg on Tuesday and received it on Friday! What amazing service! The guys who did the delivery were very professional and conscientious. They were able to handle our stairs and get the COI in time. Would definitely purchase from them again!
It was a pleasure dealing with everyone at NYC Fireplaces. Elizabeth and Luca were more than helpful and accommodating with my FPX 44 Elite purchase. While dealing with everything else that has to come together with a home renovation they made this one of the easiest decisions. Thanks!
NYC Fireplaces and Outdoor Kitchens is a professional and trustworthy company. Was a pleasure to communicate and work with Elizabeth and Sal. Technicians were professional, clean and polite . Highly recommend!
The Fornetto outdoor wood burning oven was a great idea. Not only is it simple and economical to use, but the quality of food, that is the end result, will have your mouth watering. The pizzas cook through and the crust is to die for, the flavor can not be beat. I am excited to try the great recipes suggested by our sales person, and to use the flavored wood chip option on the oven and grill some meats/fish/veggies. I can even bake deserts, a nice warm cobbler sounds good. This was the perfect addition to our patio set. The memories and fun it has created for my family can not be beat.Thank you NYC Fireplaces for your excellent customer service and high quality items. Your establishment was highly recommended.
Extremely helpful! there is no one better to get the expertise and customer service provided. Great team who are there to help when you need them. its been a few years and I continue to purchase from NYC fireplaces and outdoor kitchens. thank you all!
Great overall experience. Very professional, arrived on time, and the job was completed as promised. We had two fireplaces converted.
Highly recommended! This is a class operation all around. We have bought a barbeque from them and have gas fireplaces serviced by them as well. Their expertise and customer care are impressive, and they sell quality products.
Extremely knowledge-full team from sales to installers, was truly a pleasure to work with, not only did they deliver as promised they go out of the way to make sure everything works properly. A+ for customer service !!!!
Sal was a pleasure to work with. Every time I reached out to him he responded quickly and thoroughly explained things . The purchase was seamless and arrived earlier then expected. Would definitely recommend !!
Thorough, knowledgeable, efficient, friendly, and overall awesome. They did such an amazing job on our fireplace and chimney - highly recommend Sal and his team!
Sal and his team installed a beautiful gas fired fireplace in my living room. The job was seamless with full communication along the way. My father in law loved it so much NYC Fireplace is now doing one for him too.
Have completed two projects now with Sal and NYC Fireplaces. Hes responsive, his crew is professional and the finish product is 2nd to none. Sals guys come even after the install is done to fire up and double-check everything is as it should be. We will only use NYC Fireplace on future projects.
The people here are very helpful and responsive, great service . The fireplace looks amazing.
Exceptional service, professional and friendly is what comes to mind. All the different options were explained to us in detail by Luca. He provided excellent communication with my designer and contractor. Totally seamless process! Would highly recommend this company.
We had an outdoor kitchen put in this year. Luca and Sal as well as their entire staff were a pleasure to deal with. Would highly recommend utilizing them.
Great customer service. I absolutely love my new fireplace. The entire staff at NYC is awesome. From the showroom to install I was nothing but happy
Awesome experience from start to finish. Wed recommend them and use them again for certain. Quick and kind in an emergency. What more could you want?
Excellent professional service, from advising on the right fireplace for us, to installation, to final setup. The fireplace is gorgeous and we are very satisfied.
These guys are the absolute best. They’re reliable, extremely professional and knowledgeable. We recently used them and couldn’t be happier with the results. Highly recommend Sal and his team.
We are VERY happy with NYC Fireplaces and Outdoor Kitchens. From installation to service, they have been great! Use them!
This company is on Target !!!Started off with a warm reception from Elizabeth,I just bought a new home, and it came with an old looking fireplace, i was thinking of just replacing it with a new one, ( never had one before,) so they came to my home to give an estimate, and after looking at it for half hour, they determined all i needed was a tune up and spay high heat paint to bring back to life, they could have made a sale of maybe 5K but was honest and said a few hundred, would do the trick, THANK YOU GUYS, and ELIZABETH,!!! NICE TO HAVE AN HONEST COMPANY , Ohh by the way , LOOKS GREAT, !!!, Thanks Stuart ,,,.Just in time for Winter, Would HIGHLY RECOMMEND YOUR COMPANY,Michael Whyte , Whitestone , New York
Amazing place! The staff is very knowledgeable, patient and the showroom is awesome. The installation also went super smooth! Great place ... dont bother shopping around. These guys are A+ and will be able to answer any question you have. Thanks Luca and Sal for all your help...
Nice store front. Has lots of big fireplaces so more geared toward people with larger houses. Shopping for an apartment here isnt as easy. And not all models are on display. The staff is very helpful and has plenty of brochures to make up for it.
Excellent customer service from the very start. Elizabeth and Luca were able to answer all out questions and guide us through the process. Cant thank them enough!
It was a pleasure working with the staff from beginning to end. Everyone was very friendly and professional. The timeframe for delivery was as promised. I highly recommend their services.
Great company , beautiful selection of fireplaces. 100% service all the way through from selecting a fireplace to install and start up. Top notch company!!!
Very pleasant and helpful to work with. Luca answered all my questions with courtesy and patience. He responded immediately to my emails. I highly recommend his services. His work was exemplary in every way.
Everyone we dealt with a NYC fireplace was amazing. From meeting with sal and going over the different type of fireplaces, to the install. We cant say enough great things about them.
Very professional service. Vinny helped me with an outdoor kitchen, he had very helpful advice and it turned out great!
I cant speak highly enough of Sal, Luca and their team. Prompt, responsive, efficient and the best quality service. We would have no hesitation in recommending them.
NYC fire place know what they are talking about !They are Proffessional, respectfully and do what they say they will . . .I know unheard of these days .Both the sells people and the installers came on time did an amazing job and delivered on budget on time . . .I highly recommend the team .
This is a great company. The service was terrific, and Im delighted with the final product. Luca is an excellent person to work with--always attentive, and very knowledgeable.
Great customer service, pricing and most of all final result. Extremely happy and would definitely use them again. Thanks NYC Fireplaces!
I would recommend this place for all your needs from parts to service as they went well beyond to making sure I was completely satisfied. I worked with Elizabeth from NYC and she was amazing working diligently with me to make sure the part I needed for my stove was indeed the correct one ... Many thanks
Luca and his team were always there for us, even we had a problem with our Electrian they stepped up and helped us. Thank you guys.
THE BEST CUSTOMER SERVICE PEOPLE I EVER DEALT WITH. (LUCA) for sure Very honest. And accommodating highly recommend them five star contractor
The team ((specifically Elizabeth Delgado) at NYC Fireplace are extraordinarily professional and courtesy. Not to mention, our fireplace is awesome. I would recommend them to anyone.
I am exceedingly pleased with my new fireplace; I almost cried when I saw how nicely it was finished. I must commend the professionalism and careful attention of everyone at NYC Fireplaces.
Excellent service. Quick and seamless.
NYC fireplaces were such a pleasure to work with, they were efficient and excellent problem solvers. Extremely personable staff!
Great service. Fast and professional. Had them clean my gas fireplace and replace the remote. Definitely recommend.
Great place with great service. Twin eagle a real winner. Luca really knows his stuff. His advice/recommendations was priceless. Highly recommend.
Luca and the staff at NYC Fireplaces are the best around! Great service, Great installation crew!
They did a stellar job on the fireplace install for my client. They followed through on their promise and completed the job beautifully.
Luca, at NYC fireplaces gave us a very good customer service and we are happy to recommend to others.
Great work by an excellent team. Love the new fireplaces after a clean and smooth installation.
Very helpful service. Installation was fast and professional.Much more efficient than Big Apple Fireplace.
Sal and his staff go above and beyond to make sure you are happy with your purchase. There is no other place to go for a fantastic outdoor kitchen.
This place is A++++++ material. Customer service is on point and would recommend to anyone. Keep up the great work!!!
After several years of excellent service, Im Happy to recommend recommend NYC Fireplaces!
Beautiful selection of indoor gas fireplaces out dental office finally looks complete! thank you so much!
Excellent service, advice and pricing. I would strongly recommend visiting the store for any fireplace (and related) needs.
Great work on fabricating and installing glass door fronts for my clients fireplace.
He is very good at his field and also respond with any question and concerns quickly.
GREAT staff and the fireplace is amazing it definitely makes a difference in my home. THANK YOU NYC FIREPLACE !
Just got a Big Green Egg from here. Came much quicker than expected and the guys were good enough to dissemble half of it in order to get it through my ridiculously narrow hallway. Thanks a bunch.
Quick and efficient. Very professional service!
Overall a great experience! Highly recommend NYC fireplaces.
Quick turnaround. Excellent Service.
Great place to deal with. They told us what they were going to do and when they would come to do it. And they followed through, perfectly, on both things.
Excellent response to a service call, professional, polite, very competent. I would give them 10 stars if I could.
Quality products and attentive, professional service at competitive prices
Wonderful service with a responsive staff. Our outdoor kitchen is amazing!!!
Great service. Called when the fuel was delivered. Thank you.
Excellent place with knowledgeable and professional staff; superior service and superior products. Highly recommend.
Very nice products. Extremely helpful staff. (Vinny)
Very good service, and a quick response to our call.
Superior customer service !! always available for any technical support!
Beautiful work, excellent plumber and chimney sweep referrals
Great customer service! Elizabeth is so helpful!!!
Excellent service, polite staff, I would definitely recommend them.
Excellent product, superior service from order to installation!
Sal was super helpful and professional!
Very specific in service mostly upgrades , knowledge able staff
We were very satisfied with product and service.
Very responsive and friendly service. Couldn’t be happier
Great on time installation of outdoor sink and fridge.
Great staff. Professional installation.
Hot warm
Awesome people with awesome products!
Great service!
Helpful
Amazing service
Very vonito
Total reviews rating 5
191 Reviews for NYC Fireplaces and Outdoor Kitchens 2023:
Review №1
2022-05-18NYC Fireplaces and Outdoor Kitchens did an exceptional job upgrading the insert in our fireplace and modernizing the look of it by adding bifold glass doors, encased in a beautiful decorative frame. We were very pleased with the customer service that we received from Sal from start to finish. Sal was very helpful in explaining the process and answered all of our questions. The installers who came to our home were very professional and courteous. They took care to keep the work area clean and were very thorough in explaining how to use our new remote start, and what to do if the pilot light went out. After the job was completed, Sal reached out to us to see if we were satisfied with the work and if we had any further questions. We highly recommend going to NYC Fireplaces and Outdoor Kitchens, you will not be disappointed.
Review №2
2022-06-13After looking at other outdoor kitchen specialty companies I was fortunate enough to find Sal and team online. With an incredible 5 Star Google review I was hopeful. I was blown away when I called an the owner actually picked up the phone after hours and spent time with me and invited me to visit the showroom.“Amazing Service” is still not a strong enough saying to describe this incredible family run business. Sal truly understands the importance of providing you with an experience that makes you glad you took the time to call them. The knowledge of the staff from the person who answers the phone to delivery and installation was outstanding. They guided me to a purchase of a grill that has the flexibility to build upon when we decide to build our outdoor kitchen. Sal and team pointed out differences with Grills in there beautiful showroom never pushing one grill over another rather guiding me to the right decision.They delivered and installed the grill in record time. I can’t recommend them enough.
Review №3
2022-03-18After weeks of shopping for a fireplace and people not calling me back or telling me everything was out of stock for months or on back order, I came across this company. Luca was very professional, he got me a fireplace within two days when everyone else was tell me MONTHS. I had a seamless, stress free experience with this company and I would recommend them to everyone. I was concerned about no parking space in that area when I made my appointment and the company held a parking space for me for when I arrived. I had an amazing experience with this company and if I could give more than 5 stars, I would!
Review №4
2022-06-29Excellent customer service, the two young men arrived early and assembled the oven and put it in place.They were very respectful and did and excellent job assembling the cart.Nice to do business with a smaller family run business that values their customers and goes the extra mile to make sure everything goes smoothly…Highly recommended!
Review №5
2022-02-12We just wanted to thank you (Luca & Sal) and everyone that we worked with at NYC Fireplaces & Outdoor Kitchen. It was a pleasure doing business with you guys. We are so pleased with the final results of our fireplace and can’t wait to start using it and enjoying it for years to come. Such an easy process from start to finish. Thank you again.
Review №6
2021-12-24A+ From start to finish! When I decided to take the major step to create an outdoor kitchen area for my backyard I really wasnt sure where to begin. Was a dream that I had, but needed reliable experts to show me the way. From my first visit to their showroom until the day my project was complete the folks at NY Fireplaces were absolute professionals! They checked every box - good listeners, made great suggestions, incredibly knowledgeable, responsive, solutions oriented, creative and GOT THE JOB DONE. Vinny Capri and the team I worked with made sure I was in loop along the way and kept me apprised of the steps required, ongoing progress and what I needed to do on my end to keep things moving. These projects take time and patience because of all of the moving parts - I could not be happier with the service or the final result. HIGHEST recommendation for NYC Fireplaces for all of your BBQ and custom outdoor kitchen needs!
Review №7
2021-07-04We had been looking around for this model for sometime and was pressed for time for an upcoming outdoor event. The wonderful people at NYC Fireplaces could not have been nicer and more accommodating. It was even better that we were able to support Local. Keep up the great work guys:) Thank you, Michael and Victoria
Review №8
2022-07-21Best company service! They come to you, set everything up and teach you exactly how to use everything! The workers are excellent and the products are so great! Definitely recommend coming here!! 10/10
Review №9
2020-08-20I was very pleased with NYC Fireplaces. The quality of their work was excellent and the service from everyone on the team (Luca, Vinny, Raffa) was great. We love our G31 log set and Carolina doors. I would recommend NYC Fireplaces.
Review №10
2022-07-21We got the wall mounted electric fireplace and love it!! Outstanding customer service. Everyone is so nice and helpful!!! Will highly recommend