COVID-19 testing centre
Yes
NYC Health HospitalsMetropolitan. in New York
Categories
Location on the map
New York, New York County, New York, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Appointments recommended
Yes
Tests limited to certain patients
No
Appointment required
No
Phone: +1 212-423-6262
Site: http://www.nychealthandhospitals...
Site: http://www.nychealthandhospitals...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (199)
Spending my Medicare and Medicaid dollars but not discussing results of tests. I was told there were no GP or Nurse practitioner appointments available. Cant get a copy of my echocardiogram for clearance for surgery at another hospital. Unresponsive & downright rude.
I never really had a problem with this Hospital. Whenever I came in contact with a rude staff or one with a bad attitude all I did was put them in check for being cheeky, file a complaint and follow up with their supervisors and bosses. No cursing, or yelling is required for nasty employees.
Its a good hospital, however one of the staff members has a propensity for violence. According to a friend of mine a clinical social worker by the name Saudia got him jumped by her son and another girl over a breakup. If its true, then what are the steps my friend can use to report this woman. A woman in such a position of helping people cannot be trusted if this is how she handles disputes with others. Real life isnt an episode of Power.
Every time I call the number to speak to somebody it keeps talking about entering a mailbox number I dont understand why you guys put that there I need to reschedule my appointment Im going through health issues management needs to do better.
I Was Born There & Throughout The Years Ive Received Top Notch Medical Assistance & Care.
Horrible service unless you are admitted into the hospital they don’t help you! They are very much just going to send you a referral to go somewhere else.
Nasty employees…. To make an appointment I have to go through here there like a pimpón ball.. this is the second day and no answer for a sonogram.If they don’t like answering the phone don’t work here .This is what makes a place nasty …
Ladies on the 3rd floor of the north building, specifically A,B, C are very rude. They practically yell at patients and speak to them as if they were their children. One of them said to a patient “don’t just stand there” she could’ve used more professional language. They lack profesionalism!!I only took off one star b/c I’ve seen more professional and adequate staff in other areas of the building. But where can I report their behavior?
At first I was upset because I felt like I was held hostage and against my will but then again after a while examining my perception of what I thought , I kind of felt comfortable and came to peace with my doctors decision. The staff was amazing and respectful and created a safe and secured environment. This is my hospital since birth 55 years ago. I was told Im always welcomed.
I was in so much pain and went to the ER. The doctor said I had UTI, even though I told him that I already did the test for infection days ago and it was negative. He did not do any test to make sure about what I have and prescribed antibiotics. My pain got stronger and I went to another hospital. It was kidney stones and he was incapable of working on an ultrasound to see why I was in pain. Terrible!
I waited over an hour past my appointment and there was only 3 of us waiting the entire time. Very slowwww service
This hospital is huge. The security was able to give me exact directions to other parts within the building. You will get lost without asking for help.
I had my first baby here in May 2020 with the midwives and it was a great experience!! I had been using a private practice that delivers at NYU but after realizing that I wanted an experience that prioritized the mother and the baby rather than the hospital, I found Metro.At Metro you might not get the best food or the most modern decor, but you will get a private room, caring and patient midwives, and the time and space to let your body do what it needs to do...no rushing you to get a c-section or lottery to get a private room. It has its quirks but I loved it! I recommend taking a tour to make sure its a place you feel comfortable with. Thank you Metro and midwives!
The doctors and most nurses were very nice and helpful but other staff members need training on etiquette desperately. Very poor attitudes from several nurses and the security guard at the emergency room is incredibly rude. The unpleasantness from these certain individuals made it very hard to communicate with them. They were ill tempered and impatient.
Went today Sunday to get PCR test needed for travel as per the NYC Health + Hospital site it says they do PCR testing Mon-Sun up to 3:30pm. When we get there on a small printed sign someone crossed out Sunday and wrote Saturday. They need to update their times because people are going to there based on the hours they have posted. I traveled from the Bronx there for no reason. No one answers the phone so calling before hand is pointless.
Norma R. Dunn is an old pinoy quack. Dont use her. Shes expired.
My experiences here were always excellent. The staff whove attended me were so kind. They were always so helpful with any questions and concerns Ive had... Treated me so well all the times Ive been there. Everyone there were very friendly. No other hospital I have been to compares to this one. I highly recommend this hospital to everyone. For me this is the best hospital out there. They really make you feel at home.
Metropolitan HospitalI wouldnt send my Dog there. Majority of Nurses and Support staff was incompetent, Rude and Lazy. There were some excellent Nurses and Support Staff. Most of the night staff was either on the phone, sleeping or eating the patients food (no joke). I was there 3 1/2 Weeks. I was discharged with serious ailments, I didnt have when I was admitted. There were leaks and mold and dust. They had sheets laid out to soak up the water and and just left them down gathering mold. Just a heads up. Enter @ your own risk.
With the doctors records and the 3D scanner to prove that the doctor planted the patients front teeth askew, the patient refused to return the money, forced the patient to Sue in court, $1,500 for the lawyer, $4,000 for the implant, shouldnt you pay? He hired a lawyer to argue that the patient had sued the wrong hospital, and that the three-month statute of limitations had expired. The situation found on 7/16/2019 was submitted to the court on 8/7/2019, what is the reason to avoid liability? I am very dissatisfied with your attitude towards your medical errors. Until now, no one has said sorry to me, and you are still looking for excuses. Will you betray the trust of your patients?
Hadn’t been to this hospital since I was a child, but I just gave birth to my daughter here last month. Every single staff member that I encountered was amazing. Special thanks to all of the NICU nurses and their prayers for my family while my baby was in their care. Really appreciated it.
I take an hour trip to metropolitan hospital because i like the service and the nurses are nice but the receptionist from radiology in room 2D48 “late 20s,blackhair with glasses” was so rude,unprofessional and kept talking with her coworker the entire time. They close at 5 and i been here since 4 she told me to sit down and wait. It was 5pm she grabbed her stuff and just left with out even telling me or the other person waiting a single word! Just looked at us left and went back to turn off the lights.October 24 2019
Rewards card MastercardAE77665544B9999999999s from my literacy company www. clouck and Dagger.com
Very, very unprofesional. Many staff is extremely rude & some of the doctors have an attitude.
Best faculties and staff.. Doctors have good experience of hospitality..
Worst Hospitals I have ever gone to living my entire life in New York City. This place is a total filth in the emergency room blood on the floor of one of the patient rooms with used alcohol pads thrown on the floor, food left over from patients. The maintenance female was obviously milking the clock while standing in front of the desk chit-chatting with the employees for over an hour an a halfno wonder this place is a hot mess. I complained that the room they put me in was dirty not only did I complain but numerous other patients complain that I spoke to. When I first got in they were letting all the sick patience that came in after me before me when Im having severe issues and some bleeding. I had to wait 35 minutes before seeing a nurse and getting a wristband before waiting another 6 hours in an open area where all the nurse and doctors are at. Every time I saw a nurse or a doctor it was in an open area where I had no privacy. I had a man stare at me that was a patient the whole time while the doctor- resident is lifting up my shirt. None of the tests I had requested from the doctors and nurses were ever done actually nothing was done I waited 6 hours just to get results of a damn pregnancy test which I had already done at home! Im having problems with my intestines/organs/infection I dont even know!! No test were order or done. my urine was sitting on the floor for over 5 hours they told me my urine was going to come back but they never even took my urine it was on the floor the whole time!!! Nothing was done I was such in shock I should have never came to this Hospital!The doctors and nurses are very neglectful of patients issues.All the doctors the desk clerk everyone working at this emergency room all were arguing for the 6 plus hours at different times that I was there never seen an establishment so unprofessional! This place is just for homeless people dont waste your money and time at this ER!!!!
A REAL POS HOSPITAL.. THEY SENT MY FRIEND HOME AND HE HAD COVID HE WAS WEAK COULDNT WALK AND DEHYDRATED. DID NOTHING FOR HIM REPORTED THIS PLACE TO THE NEWS..
Great workers made everything run smoothly and are joyful even with all the pressure put on them.
Not a very convivial hospital. The staff were extremely rude and unhelpful. They abandoned you in a room for hours without even telling you what you are waiting for. The doctors barely talk to you, and act as if checking you out is a favor. I left 5hrs later, with pain killers and as uninformed as I came in. Google would have been a better use of my time.I dont recommend this hospital. Scores very low on the hospitality scale. I will not return.
If you give birth and have a birth plan. They will do everything they possibly can to make sure it’s not followed.
Keeping it simple, The staff are extremely rude, They stole my babies placenta, which we asked for. They threatened us on several occasions, something the nurse did effortlessly, giving the impression that its a norm. The experience in total was heart breaking, given that our childs birth was suppose to be a welcoming experience. Nothing welcoming at all about the service provided. I could go on and on and on, hopefully the message is received. This hospital has very poor standards.
Absolutely horrible experience with a primary care physician.The doctor asked me the same questions several times. I dont think she was actually listening, but instead just wanted me to shut up and get on with her day. She seemed very confused about a common medical concern. Zero concept of preventative medicine and zero listening comprehension skills. Will never return.
Very disappointing with the service.My mother had an appointment today with a Gastroenterologist. Her appointment was at 3pm and she was seeing at 5:30pm. I find it unacceptable for the staff not to advise the patients the doctor is running behind and instead they are sitting there texting.I understand doctors run behind sometimes, but two hours for a follow up visit is just too long.I advised her to look for another location.
Terrible phone etiquette; front desk places patients on hold and never returns to the line; unable to leave doctors in the Adult Mental Health Clinic a message by phone or on MyChart making it nearly impossible to reach your doctor for important matters. Changing my family members doctor as soon as I can.Impoverished patients on Medicaid are human beings too - treat them like it.
Worse place Ever very UNPROFESSIONAL STAFF DOCTORS ETC...I highly Dont recommend this dead place YOU THINK BELLEVUE IS BAD? LOL NAH BELLVUE HOSPITAL IS 50 TIMES BETTER THIS IS A HUGE ZERO 000000 PLACE.
I spent $1,300,75 on an implant here last August, and the frame fell off in March this year after it had been installed for two weeks. It was a loaf of bread that was eaten in the morning. The toothframes were glued to the bread. It was a bit disgusting. I asked the doctor what was the reason? Doctors often conceal the truth, saying that the material of the dental frame is a problem. I have repeatedly stressed the need for professional doctors to help me see a doctor, and the hospital is arranged for interns to show me teeth, in March the toothframe fell off, or did not attract the attention of doctors, still arranged for interns to see my teeth, until July, my gums have been inflamed and did not improve, I asked for a professional doctor to see a doctor, the clinic did not agree. 。 So I asked the hospital for a refund. Because of the interns misdiagnosis, my implant was seen in other clinics. The doctor said he dared not take such a mess. I am very disappointed about the attitude of the hospital after causing injury to me. I said I dont want to continue to see a doctor. Its only a month or a year away. I cant do a good job of denture implantation. I havent brought a denture for such a long time. Its conceivable that I hurt other teeth. Please help me figure out how to deal with it now. This matter. Thank you. Welcome to give me valuable advice.
Horrible hospital, all i can say unprofessional people working in the emergency room. I brought my fiance here. They should hire people who actually want to help
The health System is broken. I Arrived at emergency room @ 6pm with my mother who has 75 years old and being see by the doctor @ 12:45am. The Emergency is crowded, nobody are able to give a right information. They keep apologizing for the waiting, but dont do nothing to make faster. The place is dirty and bad maintenance.People are piled up on the hall way, waiting area, its chaotic.Its a very sad place due to the pain and suffering of the patients arriving every minute.The nurses trying to be as kind as they can be, but is beyond their power all the chaos.
One of the best hospitals in the world my opinion 4-kids C-section and I never felt safer I’ve even had one bad experience with one doctor but that was just that one doctor and I’ve been going to the hospital since I was nine to this day I’m 47 i give them Dr a 10👍🏽 thumbs up God Bless 🙏🏼❤️
I found the hospital to be very clean and the staff professional and helpful.
I won’t lie you I was born here honestly had no problem even though I almost died from not being about to go out my moms v because my head was to big they cut her belly😘❤️💋😻💕
This hospital has BY FAR the worst OR staff I’ve ever come in contact with. The scrub techs for the most part, with exception of maybe one, are the WORST of the worst, have attitude problems, act like they don’t want to work, and are just plain nasty. Unfortunately they also have very thick accents, which I don’t mind but then they get agitated when asked to repeat themselves. They wouldn’t know what’s sterile technique if it hit them in the face. They are USELESS. At least the surgeons are very capable and professional, and doctors seem to also be very attentive
1983 I went to Metropolitan Hospital to deliver a baby my baby was 3lbs with lots of complications it was said that my baby would only survive 3hrs tops out of the entire team 1doctor gave me some tips my baby was breach natural birth and said if he make it he will be behind other childrenJust for the record it’s 38yrs later he’s still on them feet and is not behind he’s ahead and I wanna take this time to publicly give thanks and appreciation for all that y’all have done,gave and taught me the blessing continue to comeOverall We Did ItRESPECTFULLYJANICE COLLINS
MINE IS with the doctors is that the doctors dont talk with each other another a patents needs. I had a stress text to have on the 11/13/19. When I get there the guy said he can only do one part of the text, the other of the text the persons had left for the day. So not Im shut in the hospital for another day. When the doctors talk to the tech on 11/12/19 about me. Now thoday is the 11/14/19 8am , lets see how long will it take today.
Doctors and nurses are great for them I had no complaints, but front desk staff are so rude and pharmacy are the wort so slow at least 3 hours waiting for a prescription.
You have to wait for months to get an appointment, and then youll sit in the waiting room for hours because the doctor is always running late. Everything is worn down and the floor staff is kind of rude sometimes. BUT ITS A PUBLIC HOSPITAL AND YOU GET WHAT YOU PAY FOR. I dont have insurance and I see a doctor for $15 and get all of my prescriptions for $2. If I have to wait forever and deal with people who dont know how to deal with people, thats fine by me.Oh, and the pharmacy is pay what you can - doesnt matter if your pills are $1 or $100.
This hospital is dirty and disgusting. Everywhere you go there are dirty used needles all over the place and empty drug bags. The food is tasteless. You dont even have a shower or a private bathroom when they keep you in a ICU room. Most of the staff I have dealt with are mean and just dont care about their patients. A lot of homeless people also sleep about in the lobby and stink up the place.
I am a 71 years old woman, that at the age of 16 years I had a spinal fusion. Knowing that at that time it was very difficult and painful, but I had the best care and the best concerned doctors. I am so glad you are still given the best care possible. God bless you!!
Despite the friendly staff (with the exception of the very rude intake nurse), this was a long and miserable experience for me and my partner. We went to the ER after he had been experiencing complications with his eye for a few days. It had gotten so bad, that he began losing vision. He registered rather quickly, but then the waiting began. We sat in a room waiting to see a doctor or nurse for over 2 hours. Someone apart of the staff noticed that wed been waiting forever, and she went to let a doctor know what we were waiting. We were forgotten about. Finally, a doctor came in, gave a lame excuse as to why we were waiting for so long, and he did what shouldve been done hours before. He then leaves us, yet again, and tends to another patient. We waited some more, then a nurse came in to give my partner eye drops to alleviate the pain, and we were then told that wed have to wait another hour for an actual opthmologist to come examine him. An hour and change passed by, and finally someone came who knew what they were doing. She diagnosed my partner right away, ran through treatment with us, and here we are, still waiting to be discharged. Total time in the ER for an examination that took 10 min: 5 hours and 15 minutes and counting....Dont come to this hospital unless you plan on dying before you get help.
I was there yesterday. It took FIVE hours to have blood drawn, have my BP taken, and pick up a prescription. I asked to see a doctor, and was told I had to either make a separate appointment (which would be three months later!), or go to the ER even though theres no emergency. Im convinced any problem will either go away on its own, or Ill die quietly at home before anyone at that hospital could be bothered to help me.
After many attempts by me and my Therapist from Interfaith Hospital in Bklyn to see as to my receiving Treatment here in Manhattan , closer to Home I finally get through. They have the rudest phone personnel and misdirected my call 8xs.. Only to be informed to come in at 8am and sit all day as their intake process apparently is meant to trigger nothing but ones possible worst reactions.. needless to say I will NOT be seeking their Help and hey avoiding answering direct questions as to said treatment by them. Also spent hrs reading the reviews here on them and they aint not a one positive... Dont waste your time with this place :(
Im 32 weeks pregnant and have experinced such discrimination during my prenatal care at the high risk clinic throughout my pregancy. The last C-section I recieved at this hospital for a pervious preganacy was performed by a “resident” doctor and caused horrible infection shortly after. I was seen at high risk today by Dr.Rosenfeld and voiced my concerns to her about having my fourth c-section being done by any students or “resident” doctors. Dr.Rosenfeld misinformed me of who would be performing my c-section. She gave me a list of three random resident doctors who would be likely to perform my surgury as I later found out after calling labour and delivery to inquire further informtaions on the name of the doctors given to me. I was only given last names and was ignored when I told her I did not want any resident or students present during my c-section. Dr. Rosenfeld disregarded my request to create a birth plan as well pretended to be ill informed of what a birth plan was by asking me to desceribe to her what it is. Later that evening After waiting 20 mins on hold with labour and delivery Dr.Rosenfeld awnsered the phone and was extreamly passive aggresive when ignoring my request again and trying to reassure me that the resident doctors are experinced and qualified only then informing me that she is a resident doctor herself. She then went on to say that I would have difficulty finding a hospital and doctor that wasnt a resident with the health insurrance that i have. I wouldnt advise exapecting mothers to trust this hospital with the birth of their child if it is not your first. The nurses are also extremely rude during your visits and they treat the exapecting mothers like uneducated cattle because they have mesicaid health insurrance. If you wish to have unbiased reapectully fair prenatal care do not go to this hospital. I am going to file a futher compliant on this doctor as I now have to find a hospital and doctor with only 8 weeks ahead of me to perform my c-section.
Not a bad place, when considering that this is one of the only major hospitals in the area after Mount Sinai. However, this hospital lacks so many basic amenities that other locations such as Bellevue have. It seemed to me last time I went that doctors were not aware of what is going on with patients and the nurses double as the receptionists.
I went to the ER and they placed me in a very cold room and im pregnant i couldnt bare being in the room so i sat in the chair outside of the room long story short now i have a fever
It does the job it is supposed to. The 14-day detox/psychiatric is the only one of its kind in the city hospital system. Sheer volume makes personalized care difficult but they manage. They could probably do a lot better with their appointment-by-phone system. You know there is a problem when you give a patient no choice but to come in, get on line, and sit in a waiting room just to make an appointment to see a doctor, irrespective of specialty. It kills me to say so but there has been a vast improvement here, and in public city health generally, from the way things once were some 50 years ago. 12/2017 update: Re-reading other patients reviews, I must admit I have allowed my prior experiences thru shelters, jails and prisons to skew my sense of what is acceptable. Case in point: My wife lying on a bed needed to use the ladies room. When I requested a pair of slippers for her i was told: But shes wearing socks. Can she walk? It being common knowledge that most hospital patients die from infections exacerbated by unsanitary conditions this is apparently news to E.R. staff. Yes, of course my wife can walk but after having done so, and continuing to do so as nature calls, am I to believe this heavily-trafficked area leading directly from the street where dogs rule and humans expectorate, is safe enough to traverse, and put ones shoes back on afterward? Really! But then city hospitals turn no one away and if the staff, largely from the Carribean with a substantial Hispanic presence, do not seem up to par, bear in mind, you get what you pay for and a lot of what you may experience is someones on-the-job training. Besides, you will more than likely be better treated than the guys in handcuffs chained to gurneys, right? (So where does one find First Class Platinum 5-star E.R. treatment? Thats easy, Lenox Hill Greenwich Village, Seventh Avenue (12-13 Sts.)
Worse staff! Especially those women working on the first floor replacing clinic cards. Rude, racist and slow. Go to a different hospital but stay away from here! Three to five months to schedule an appointment at see a primary doctor. Its ridiculous.
DONT EVER GOT TO THE ER time they see you, you will be dead. The customer service is bad most of the staff are nasty. This is a place where they send students doctors to work out all their kinks and mess up before going to a real hospital its like you are their test dummy so if they mess up its okay. Patients care is not their model. If u sick you better go to mountain sini
I had gone to the hospital to detox from heroin . after having to wait for over 8 hours for a bed just to find that there was not a bed available for me i was discharged . how was my experience ? it was terrible . i am looking for help of my own free will no law or a.c.s involved , i just want to stop being drug dependent, and after not being helped and having door after door closed in my face i have been made to feel even more hopeless than when i started. inpatient drug facilities will not intake you without having first detoxed at a hospital and you must provide discharge papers from hospital to join an inpatient drug program . its a sad day when a drug addict is asking for help on there own , not being forced , and has had door after door shut in there face.
Came in to the emergency room because I wasnt feeling well. long story short I left because everyone there was complaining about the lack of service and wait times exceeding 5 hours. I now officially consider this hospital my Worst hospital EVER.
The worst hospital ever: Metropolitan hospital missed the disease that was in my leg for 3 years. I didnt have surgery there, so I went Hospital For Special Surgery who fixed my leg and actually knew what they were doing. I was bowleg but now its straight . I still have the brace on but their physical therapist are working my leg so that it gets stronger. Ever have leg problems? Go to Hospital For Special Surgery. The best doctor in the world
My daughter was taken to Metropolitan via ambulance to the nearest hospital. She had 105 fever and shaking uncontrollably. Once there she did nothing but complain about the care. 2 days later, I called the hospital to have her relocated, assuming good care at a county hospital was impossible. I spoke to the Administrator on duty Suder Raj, and within moments, my daughters care shifted. In the morning, I spoke to my daughter who shared that several people came to see her to find out what was going on. The head of nursing, Dorthy Neal came in while we were on the phone, and she was extraordinary! I spoke with her, she took responsibility and was appreciative of the complain as it brought several issues to her attention. She said there were several processes not being followed and they took pride in patient and family centered services. she was going to make sure the processes were getting followed, and provided my daughter with information about what was going on with her care. she gave my daughter her cell phone and made herself available 24 hours. People like Dorthy Neal are change makers, the hospital is very lucky to have her! I can rest assure she is in good hands. thank you Suder!!! thank you Dorthy!!!! you guys rock! Because of you, County Hospitals reputations can change as being providers of great service and care!Adrianne
Horrible place! My boyfriend was scheduled to have surgery today and it was the worst experience ever. We were told to arrive at 6am and after being ignored and kept waiting for almost 6 hours we were told that they couldnt perform the surgery today because they dont have all the proper equipment! This experience was just totally unacceptable. Would recommend that you go else where for your medical needs. Also 80% of the staff was extremely rude and unprofessional towards us.
Great hospital that provides consistent outstanding care. I came in for my vaccine and was treated immediately. Would recommend!
This hospital has literally the smallest ER waiting area that Ive ever seen. The staff dont seem to care or go beyond whatever their job description happens to be. The waiting area in the ER is dirty. I would not recommend this hospital to anyone.
While the whole process for an x-ray and prognosis room about 4-hrs in total, I have to say that the staff was super professional, accommodating, and helpful. As good as it gets for urgent care.
Well I came to review the cafeteria but I cant find a separate cafeteria posting. Anyways the cafeteria food is so delicious! It is made healthy so will not feel guilty eating this. I went every Wednesday...the oxtail OMG! Its so good they run out you have to go early as you can since they only make it on Wednesdays. Thats all anyone has to remember: Wednesdays = Oxtail! Makes my mouth water just typing this.
This is a city hospital that can deal with trauma well. This place always seems crowded. The emergency room is packed and feels like your standing in a dark dingy room waiting to be called to see a doctor. The rooms are multiple patients and this hospital feels like its seen better days. I avoid going here if possible
Overcrowded, unsanitary, rude staff. Proceed with caution..
Well I came to review the cafeteria but I cant find a separate cafeteria posting. Anyways the cafeteria food is so delicious! It is made healthy so will not feel guilty eating this. I went every Wednesday...the oxtail omg! Its so good they run out you have to go early as you can since they only make it on Wednesdays. Thats all anyone has to remember: Wednesdays = Oxtail! Makes my mouth water just typing this.
A group of 30 people have been waiting for medication at Metropolitan Hospital Pharmacy for hours. People went to the window many times complaining constantly. For at least 40 minutes no one was called. Some people waiting mentioned that they were psych patients and they got pretty aggressive and agitated. This situation is potentally danagerous. The HH services has gone to pot in NYC.
No help from staff and the female administrative personel are more concerned for their next paycheck so they can get glute implants.
Doctors used Google to figure out my childs symptoms. They also didnt know what was going on and tried to keep my baby in the hospital without a diagnoses even though the signs were obvious. I had to threaten them with a lawsuit to have my baby discharged.
Slow ! The people at the front desk are rude and seem miserable so theyll try to pick under your skin. Ive been here for my first born in Womans Health and all they do is argue with each other. So much miscommunication. I wouldnt recomend a person expecting go here at all !
Always being treated in this hospital, nurses doctors are very nice and friendly. I recommend.
The system is broken at this hospital. theyll push you to get a NYC Hospital ID even if you dont need one, and youll have to travel to almost every corner of the hospitals maze to get answers. Ask your parents, ambulance, friends, cab driver to take you to any other hospital. I completely lost trust in city hospitals from my experience.I wont recount my story, but I had to write the management after a serious injury to get a phantom bill dropped. The doctors may be amazing for all I know, but the hoops and loops theyre used to making patients go through are not designed for people who ask questions.
ONE star because it is needed to post. This office is disorganized, not helpful, and no one there seems to be on the same page as the next person in the same office. The staff there are extremely dismissive, barely listening to the person as they try explaining their situation. If the staff has become so desensitized and cynical they are no longer productive at their job and should therefore be dealt with accordingly. It is a bad decision professionally to have someone as the face of your office when that person is so rude. I have a year left in services that I can receive and due to this disgusting display of blatant lack of common courtesy I have chosen to forfeit the services just not to deal with the infuriating employees that WIC/Metropolitan deem fit to address those seeking help. Completely unacceptable and I am sure NOTHING will be done about this.
My doctor is the best ever, but the staff is the worst ever.... everybody are rude. Omg very bad experience.. i will try to see my doctor in some other clinic
Confused at front desk except the man at the door
I called for a Rx refill for a customer & representative in the operatator department talks to me like im not a human... & called me dumb for asking if its possible he can help me i would of understand if i was rude but i was not i did nothing but ask professionally ... when i asked him to treat me like a human i am that was so unprofessional he goes oh well now im not gonna attend you.... & hung up !!!! all because i asked for help !!!!! this was absolutely uncalled for im calling from a pharmacy imagine how they treat customers!!!
They forced me to under go a medical procedure in order to get pain medicine for a bus accident. They didnt feed me my entire visit, no excuse. In staff bickering, no rhyme or reason to medical protocol. I am worst off after treatment than before I came to Metropolitan.Doctors arent very helpful, show for show.
Thank you so much for providing EMR services instantly!
Ive never said I di slide the place gyn treated me well also I was born there my son to and my 2 sister an 1 brother I think very highly of metropolitan hospital give them a 10
The worst hospital ever.. Majority of the staff are rude & unprofessional. They spend more time joking & playing with each others. 90% of the staff spend more time in there phones then into patients.
I was pregnant and I was treat it over there but I have a complication bleeding thru my nose during the pregnancy and went over there so they didnt care enough and make the bleeding worse son after 2 days I got transfer to bullevue
Metropolitan hospitatal has cared for me since i was born. I am chronically ill and metropolitan is always there to help from the ER to my regular doctor. And the nurses are some of the kindest out there.
Not a good hospital. About 90% of the staff is rude, useless mainly nurses. For any questions I had regarding the patient, they would say ask the doctor. Very poor patient care.
VERY very unprofessional. They’re very loud, had loud music in the place. I could barely hear anyone speak when I had to ask a question. Also when I called I was put on hold multiple times while I was asking questions. Don’t go here unless you want to be mistreated
This is funeral home, and when we were applying for the death certificate. we realized the name on the death certificate is incorrect. we called the hospital for correction. The administration office refused to change it because they did not want to. I will not recommend this hospital.
Staff dont know the doctors by name and the only one they have to answer your questions are the cover doctors and all they tell me is to wait in the the morning for the real doctor to come in and thats if he or she comes in.. I want to work here , all they do here is sleep all night ..l have videos
Would never reccommend this hospital! Come to ER & be prepared to wait 4hrs to get the checkup & medicine you need! Go to another hospital.
The pharmacy staff are very and extra very slow!!!! For some pills refill you have to wait at least 2-3 hours, which is not ok. Very very very disappointing!!
Great staff,very concern,great doctors and nurses
Hospital needs to be shut down. Multiple improper discharges with this place its like a revolving door. A money pit for insurance companies and life threatening for patient. Check out their repeat customers #medicaid #departmentofhealth
If you attending one of there clinics bring yourself a good book and something to eat you are in for whole day of waiting. And the medical help is mostly people you cant understand😕😷.
ROSA RIVERA from MetroPlus (Metropolitan Hospital).I am writing in regards to the unprofessional service I had received.
The front desk staff were not friendly. And the doctors appointments are so far and when finally I could see the doctor, it wasn’t how I spectated.
Is the best hospital compared with others. The staff very nice, the comunicación spectacular and my doctor the number one. Dr. Ramadan Ponamgi thank you for everything 😉😉😉😉
My grandmother was helped by the administrator Ms Quinones and the lead medical professional. They were thorough and informative with all my questions. Thank you!
I was in pain when I walked in emergency. It has been hours and the doctor that told me that they will put me on painkiller is nowhere.
Readd the reviews and was wary...decided to experience it myself....excellent conditions..excellent staff ...no long wait ...very good hospital trust me...i saw no bums or anything negative...hospital had a clean environment 2
Went in with a cold that was a dirty infection. Eww! The ER doctor I saw had a heart of gold and was caring and knowledgeable.
Im trying to make an appointment a month ago and they tell me theyre going to send an email to the hospital and nobody calls me its the worst service people die waiting for an appoiment thats worse hospital in NYC
NICU NURSES AND DOCTORS ARE AWESOME.. They Took Care Of Babies Like They Were There Own!! Best Department So Far!!
This was the worst place Ive ever been a whole my life. I thought that public health in Brazil was terrible until I came here and wait for 7h per service!
Fantastic maternity experience. Truly amazing staff and experience for mother and baby.
Its a good hospital i cant say anything about it i was born that hospital its been 28 years now might change hospital i dont know but it is not a bad hospital
The staffs were good they behaved respectfully
Doctor jason mackbdoesnt tell me much bout my child pigeon bone on his chest... sucks how im tryna leave da facility n I cant find another hospital that can accept my health plan
Best metropolitan hospital good,therapy good surgent,good emergency room,no complaints.
Front desk staff is very very rude. Unprofessional, bad rapport and no kind of good customer service skills at all.
9. Name the optoelectronic device used for detectin 9. Name the optoelectronic device used for detecting optical signals and mention the biasing in which it is operated. Draw its I- V characteristics.
I dont suggest to go to the ward in this place. They lost my stuff and found it after one and a half weeks. Also, they gossip too much about patients and its annoying
This is a horrible hospital they have you waiting in An waiting area just to call you and put you in another waiting area I’ve been here 3 times with the same issue they keep changing my antibiotics and the clerk calls everyone whom came after me I rather self medicate myself before coming here again
Had my first child here the staff is so sweet made me feel comfortable !
This hospital is the worst as far as the whole staff are terrible I call to inquire about a friend ask if he still was in their care and some stupid woman who answer the phone told me she could not give me that information so I told I asked her how am I suppose to know to go visit him and she could not answer I then ask her name and she made one up this hospital should close down
Well at the current moment family member in the ICU he is being card for. we all just wish he gets better and come home.
I gave birth to two amazing children in this hospital
The worstest hospital in the NYC,Laziest satff ever,Never again this hospital,Make America great again!!!
The pediatric residents move very slowly, it doesnt matter weather its busy or not, you will wait.
Been dere all my life luv my hospital born and still go to the hospital everybody knows me on the fifth floor on both side 1`st ave and 2`nd ave
Terrible experience I don’t recommend this hospital! The service is horrible...
They were extremely professional and polite towards me.the facility was clean
Worst emergency room ever!!!!!!!! waited 4 hours and they didnt even looked at me
Just love it best hospital in the world thank you very. Much. NYC nys10029/5788
My experience at metropolitan today was very good mental health services and psychological services.
The best hospital And people 🙏🏼 I thank God everyday for this.
They scheduled appointments for you and when you show up they tell you that the app.is cancel, without call you to tell you know that they have reschedule.
Staggeringly bad care. Do not go to this hospital if you can avoid it, go to any other ER in the city.
They just keep you waiting for hours with zero communication and treat you like a number.
I just came to visit a friend and there was nobody at the information desk for over 20 min... I couldnt do anything but wait.
IDK about the rest of the hospital, but the ER is really doing a great job.
Loved passing by on the bus during the holidays
Its okay. You going to meet rude people but there are nice people in this hospital
Better than Lincoln hospital this hopital is best treat ment and services
Staff were great and they took care of me from day 1.
The staff here do a great job at helping everyone with their problems
I was born here and I remember it clearly! I love that hospitalI lied.
Saved my life. Great staff and skilled doctors.
Great hospital, excellent and passionate staff.
The staff is courteous and they are always helpful
I waz born in this Hosptial in 196? Live on E118 st Manhattan, NY
Hard to believe how caring the people are who work here. Inspiring.
Awful hospital. Not the best care and makes everything difficult.
Hospital for the low income patient. Its one of the HHC affiliated.
I was born in Metropolitan Hospital....i rearly have a reason to go back...
I can i say... its the worst hospital
Sometimes ok and sometimes not
Bad service ! Keep on hold for 30 mins dont rust them !
LGBTQ+ friendly
They was a excelente person with te pacient
I feel safe there I care about my health
Old hospital, but a lot of movies are filmed here!
How man soda was a year. voskresensk is people
Omgg i was born there😍
They are best i everseen
Good service. staff was kind.
Awesome. Treatment was fabulous.
You get the rag doll treatment
Very courteous staff!
Super speedy in the emergency room
My whole family goes there
Good good
My mom works there
Clean place !!!!! glad i went there ,,,,,,,,
Very good Hospital
Cuz
Bad service
Nice
Great staff
Good service
Excellent
Go to next one
Working night shift
I was born here 🙂
Born in this hospital
Good services
Hospital
I was born here
Friendly environment
Just a hospital
The worst.
Needs Updating!
Hospital Sucks
For me, the best of all care is the entire staff from which he cleans, ties, the security, nurses him, the doctors, what a good and humble person, God bless you all for your attention and your work, congratulations 👏 it is the best hospital I recommend 100x100 thousand thanks first God and then it with. the medicines
Very good attention, the hospital is always impeccable. Most of its employees speak Spanish and English. And good at all their services from customer service to the pharmacy. Good pediatricians, gynecologists in short all.
It is the hospital that I visit, because as in all hospitals in the world there are people with human quality and doctors with a lot of ethics
What a bad experience I had in emergencies lately they are putting students and one of them tried to draw blood, never found my vein, it pricked me all over and I got worse than it arrived. Too bad they practice with one without consulting you first, the patient should agree on things like that and more if one goes with pressure and heart problems. How do they come up for that? That upsets you more than you get!
(Translated by Google) While the whole process for the x-ray and diagnostic room is about 4 hours in total, I have to say that the staff were super professional, accommodating, and helpful. As good as it gets urgent care.(Original text)While the whole process for an x-ray and prognosis room about 4-hrs in total, I have to say that the staff was super professional, accommodating, and helpful. As good as it gets for urgent care.
If you need a hospital this is excellent
Emergency is a disaster, the entire HOSPITAL is clearer, if you go to the emergency room to be treated, they take time as if you had nothing. If you entered at 4 pm you will leave the next day at 1 in the morning, because they want to take exams. In addition they tell you not to worry, they dont have anything, they give you 4 Tylenol and since it is done with the primary doctor. And the exams that you did? Where are you called to know about that, and there is never such exams. How beautiful if we knew that our primary doctor will see us right away, we would go to them but that is not the case, they tell you the next appointment is for 3 months. WHAT !!!! I do not understand why if one makes an appointment with the doctor and they tell us that there is an appointment within 3 months, and the blessed doctors also do not attend after 3 oclock. How beautiful to know that, then the people who work will have to die because they dont like to work. And the same is the same as the MOUNT SINAI HOSPITAL, they just wait for one to be on the verge of death, for them to do something, what a pity it gives me attention in these hospitals.
Total reviews rating 3.4
199 Reviews for NYC Health HospitalsMetropolitan. 2023:
Review №1
2022-03-20Honestly people think metropolitan hospital may not be the best but when it comes to the emergency room & working fast to help you.. they are the BEST. Every single time i come in i am seen quickly compared to Mount Sinai & Presbyterian Hospital, every time i get my own room and dont have to share with people. All staff are nice and listen to you very well. Like i said it may not be the most aesthetic hospital but it sure does get the job done to get out and all fixed up as soon as they can. Thank you so much to all the medical team & for your services, i really appreciate it.
Review №2
2022-07-06I just brought my son in for a lengthy surgery. It was an all day affair and being from the island a long day for us all. I cannot praise the staff members, Nurses , desk workers and anyone else who crossed our paths that day for being so patient, understanding and above all helpful . Our experience as a whole made a very intense day so much lighter . Thank you to all that crossed my path and cared for my son that day . You all went beyond making us comfortable and the days events go so smoothly. You are all truly the definition of kindness and caregiversThank you 💗
Review №3
2022-04-15Came in with Covid symptoms. Was greeted by a Police Officer who tried to turn me away because they weren’t doing Covid testing anymore because it was past 5pm. Emphatically kept motioning towards the door and wouldn’t let me get on the line to be admitted. You’re not a medical professional and this is an emergency room! Why do you have any say what’s going on?! Why did i even tell you about my symptoms now that I think about it… Why does this non medical professional have any say who’s in an emergency room vs. who’s not? People show up for dumb reasons, sure, but isn’t that for a doctor or nurse to decide?! Maybe I’m just a complainer today because of my severe chest pain…
Review №4
2022-03-05I went to the ER via ambulance due to tachycardia and breathing problems. I was instructed upon entry to sit in a chair outside of triage before my vitals was checked I was instructed to put on a mask. Keep in mind I’m having problems breathing and I’m also asthmatic. Both was expressed to the triage nurse who still expected me to put a mask on. After a minute or two I was given wrist bands. I noticed that I didn’t have my red band which lets whomever is treating me know I’m allergic to whatever beware. I informed the triage nurse of my missing red band. Her response was I doubt you’ll be given that but I’ll give it to you anyway. She gave it to me and disappeared. I’m assuming this wasn’t important to anyone because before proceeding to check my vitals she answers a person call from her son about his 9:30 baseball practice and how he needs his uniform. They go back and forth about where his information is and who’s taking him to practice. Once she sorted out her personal affairs. She then come and take my vitals and leaves again. Minutes pass by again and then a nurse comes through the glass doors to let me know she looking for a space for me because there’s no beds. The same nurse calls my name and instruct me to follow her. She takes me to an area with 4 connecting seats facing pediatrics. Little did I know this where I will wait and speak with the attending physician. I waited there for sometime before becoming agitated due to being light head and dealing with chest pains. A nurse walks out the door for pediatrics and I asked her if she’s going to the front desk can she please inform someone I’m having trouble breathing and I feel light headed. Her response was I don’t work in this department I work in pediatrics. So I waited a while longer. A nurse then calls my name for a urine sample. She hands me the paper bag and points to the bathroom area. I walked there barely making it. I reached the bathroom and stumbled into the sink. I put water on my face and proceeded to collect the sample. Once done I came out looking for the nurse to inform her of my recent incident. She’s no where to be found. I returned to my bench area and waited. Time passes by again the nurse appears to take my sample and leaves me there waiting again. Some time passed by what seems to be forever and the attending physician appears. Only to ask me if I Psychotic and would I be open to speaking with a therapist because I looked stressed. I informed the doctor what may be the cause of my health problems and I haven’t been able to consume food or drinks due to this incident. I had to ask for certain procedures to be performed prior to my discharge being processed and was told he needed permission from his supervisor and he’ll let me know.( I’ve never been treated this badly in my entire life and I don’t go to the ER unless I have to)The doctor proceeds to leave time passes again. A nurse appears and informed me that they have my room ready. She showed me to room 10 and leave. Time passed by again and a nurse comes in instructing me to take some pills. I ask is it safe for breastfeeding moms. She looks at me shocked and says oh you breastfeed I’ll check with the doctor and come back. She then leaves only to return moments later stating she googled it and it’s safe. (What??) I shrugged it off and took the medication eagerly hoping it’ll make me feel better. I was told it’ll take a half hour to move through my system and take affect. I said ok 40 mins later the room was spinning my oxygen level drops to seventy my son took photos. The machine beeped loudly but no one came. I passed out. Then was awakened by a nurse that said I was being discharged and needed to get ready to leave. I informed the nurse I don’t feel well I feel light head and my heads pounding can I get an hr of rest hoping that’ll be sufficient enough to gather myself. He said he have to ask the doctor and left. The doctor came in and said ok. I hr later the Nurse asked if I was ready to go. I said I really don’t feel well. She said well it’s be an HR you need to leave.
Review №5
2022-04-27Born at this hospitalI remember I was at the asylum during zika but I felt really lost and to be honest I was crying to go home but I really dont know anymoreI tried my best so many times and really need detox already!I try to be happy again but its like society is bringing me trouble so I was hoping for the hospital to help me feel safe and happy againI need a do over reallyI miss when everything made common sense but yall posers and always going to be posers probably got creepy plans u narcs
Review №6
2022-04-25Came to a emergency room with a hard pain in my lower back after a crash accident, starter a 10:00 pm after 4 hours and 30 minutes they say we dont have beds available this people dont respect patience every 3 or 4 hours they take one people inside! Worst service in the world!
Review №7
2022-06-05This place took way too long for me to get help, not just that but also thank God I didnt have anything worse. There was no one at the front desk. I keep knocking down 10 minutes in the window until someone assisted me. They just took my papers and said they were busy even though Im the only person here waiting outside. Bad hospital!!!
Review №8
2022-05-02This is a horrible hospital… my sister had surgery… I was with her after …the day staff was terrible,it took two hours for them to tell us she could , not because they didn’t know it’s like they forgot about her ,she had to go to the bathroom… we press the call button they’d come 30 minutes later , she has a fall risk band and instead of helping her to the bathroom all was done was they’d unhook her from the IV and leave … I was arguing with a nurse that’s been there since 7am ( she said ) we didn’t see her until six to bring pain medicine that she needed every six hours she didn’t get it until 5:45 pm …
Review №9
2022-06-14UNBELIEVABLY RUDE RECEPTIONIST.I called in regards to a phone appointment I was scheduled for. I didnt receive the call (possibly due to lack of reception while on my commute)When I called to explain and to simply reschedule, as soon as I said I never recruited the call her response was:Oh so its the doctors fault right? Right Its the doctors fault but we dont need to discuss that so what do you want to do.I was being polite and only wanted to ask to reschedule, even after her response. I never lost my cool.Someone like that should not be working for health care period. Shes needs to be terminated immediately.The doctors are truly great though and super helpful.
Review №10
2022-02-12Don’t send your loved ones here if you can help it. Metropolitan hid behind COVID regulations to hide misconduct and theft. Someone from this place stole my dads cell phone (the only way we were able to successfully reach him). The social workers seem to change everyday so you can’t keep a pulse on how your loved one is doing. And to top it off, they won’t even tell you when major things happen. My dad was transferred to the medical unit. We were not informed. We just called for days until someone was nice enough to provide us the information. All in all, this place isn’t for people you love.