Wheelchair-accessible entrance
Yes
NYC Wheelchair Transportation in New York
Categories
Location on the map
New York, New York County, New York, US
Accessibility
Phone: +1 212-705-8773
Site: https://nycwheelchairtransportat...
Site: https://nycwheelchairtransportat...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Closed
- Sunday:Open 24 hours
Comments (36)
Dont normally write reviews but this service is too important to not let people know how unreliable they are. I booked a wheelchair equipped ambulette for my 96 year old father. They confirmed and sent several updates by text. When the car didnt show up the hospital I was informed very rudely that my reservation was not confirmed and that they would send a car when a driver was available and that they could not tell me when that would be. It took 2/12 hours with my father who had just gotten out of the hospital sitting and waiting for the car to finally show up. The next day there was no follow up or apology and I was charged the full amount. Several attempts to speak to customer service were ignored and then empty promises of someone caring to call me back. I urge you to find another service if you need reliability for wheelchair transportation. This is not the service to use. Very disappointing.
Great group of guys who go beyond their daily job as NYC Wheelchair Transportation to continue to help their community, better choice over the others in the business.
I needed to travel from Staten Island, NY to Woodbridge, NJ for my daughters baby shower. Driver Abdul was prompt, professional, friendly, and tremendously helpful. Im hoping to be done with the wheelchair soon, but if I need to travel in the meantime, I will definitely call NYC Wheelchair Transportation and request Abdul.
The worst customer service i have experienced in a long time. they refuse to call back or email back [i have sent a dozen], regarding a terrible experience i suffered in november. just TERRIBLE.
The wost service I have ever had to deal with. They are sharlatans that take advantage of people with disabilities. After they didnt show up to the appointment time ( confirmed and paid for), they called to say they need an extra $100 in order to show up. 45mins later they were still not there. This was for an airport drop off, and my parents almost missed their flight. I had to order an Uber and have the Uber driver lift my father into the car
There is only one phone number to contact this company and their email address. If you have a billing situation, email is the only way to communicate. They do not respond. I made a booking and paid their quote. Unfortunately had to cancel due to emergency situation that required a special equipped ambulance service transfer to another hospital. The cancelled reservation was in plenty of time of the pickup date and I requested refund of the payment made. Unable to contact their billing department directly or speak with a representative that is from their billing department. The only person you get is the reservation personnel who only make the bookings if you call the number they provide. You make the booking based on what they offer, pay to confirm but watch out after that. Other reviews had issues with the transport itself, now I report refund practices from a billing department who only has a email address as a contact number... you be the judge.Update: called the number provided. Advised there is no phone support to the billing department only email in order to contact Jenny Still no refund or response to the email I sent to Jenny’s attention.
WOW! I usually dont write reviews but I feel like this company is a life saver! I was in a complete panic, trying to find a service with accessible vehicles for my stepdad who just had surgery. Danielle was very calming and assured me that they could assist me with anything he might need including the 2 flights of stairs in our building!!!She was so patient and compassionate and sure enough, she had a vehicle there the next morning with 2 men to help my stepdad down the stairs and into the vehicle!! Our driver was extremely nice, the wheelchair was secure, and he drove very cautiously, as I was a bit afraid of a bumpy ride!Overall, this company is an absolute necessity and I wish everyone gave such great customer service!!Thank you Danielle and NYC Wheelchair!!!!
NYC Wheelchair Transportation is the best. I highly recommend these guys. Really nice and respectful.
I ordered a wheelchair accessible van to pick me up at 2pm. for a one way trip. they in turn charged me for a return ride that I did not order or authorize. When I called to clear this up and request a refund for the trip I did not order, Iand to push back the pick up time 1 hour to 3pm , i was told that it was no problem. I waited for them and called them at 3:25 pm to then be told that it was a mistake and that the website should of told me that they were in NY and that it was impossible and hard to get a van at this point. When Ipointed out that I had a confirmation number and why was I not told of this on the website or in my eaarlier phone call and why didnt they CALL me? ...the response was yea, whatever...but let me see what I can do... because I was pressed and needed the ride, Joseph acts as if he is doing me a favor and tries to get me a wheelchair accessible van- that just happened to be 15 minutes away, but it was going to cost me another 55.00. When I protested that it was their mistake not mines, he acts like he is doing me another favor by getting me a discount, which pretty much adds up to the intial roundtrip cost. I was extorted out of an additional $37.00 that felt very much like a switch and bait and that it took advantage of the disabled. I dont reccomend this place and intend to file a complaint.
My experience with this company was a total nightmare. I had a wedding to attend on 10/11. I made my reservation for a Mercedes wheelchair van to pick me up at 1:30pm. Pick up comes on time but it’s a Toyota. Call the office to let them know the wrong van was sent but since it was here I would accept it since there wasn’t time to waste. As the driver is getting me into the van another van pulls up. This one is the Mercedes only it’s from a different transportation service. Seems that somehow my reservation got shared or stolen with another company. So now we are on our way to the reception and my phone is ringing like crazy and I am being harassed by this second company. The icing on the cake is that my credit card has been charged $2300. I have yet to receive a final bill outlining the hours and charges. I’ve been calling 2-3 times a day to speak with someone and no one will return my calls. Now it’s being turned over to my attorney. This is the worst company I have ever dealt with and I would not recommend them. Client information isn’t safe and they are very unprofessional. DO NOT USE THEM!!!
The drivers are very professional, however there is a communication issue with the base following instructions. They ask for any special information and then ignore it. This is extremely frustration.
Wonderful service. Always prompt, courteous, and professional. I Very highly recommend them.
I traveled with NYC Wheelchair transportation company, and I was very pleased with my entire experience. I booked a round trip vacation too Atlantic City for 4 days, my driver was very prompt and very accommodating to me & my handicapped husband.. I would definitely travel with this company again.
I am so grateful to have found you guys! Everything was soo much easier than I expected! Amazing customer service and nice drivers! My family and I will most definitely be using your company from now on!
Although repeatedly having tried to contact NYC Wheelchair Transportation they remain unavailable via phone or email.After a cancellation of a booking, they still commenced with charging my credit card, and remain unavailable for any form of contact.Shameful. Especially in this industry.
This company is highly caring and responsible. I was completely at ease that my brother was in their capable hands..I would highly recommend them for all your Transportation needs.
Thank you guys, great service. They took my grandmother round trip to the hospital, and the help her with gental care and respect etc... Not like the other few I used before, it was an extra mile. I would be looking forward to continuing using your company. Thanks again and keep it up!
The customer service was great. Transportation was on time and love how I was greeting from the start of the service to the end of my trip!!!
Confirmed flight numbers and arrived promptly.
I missed my doctor appointment because they gave me wrong estimated arrival time 😡
Great service friendly dispatcher and driver great driver got there fast and safe
I used this company, theyre really great, automated and quick, thank you.
Thank you NYC Wheelchair Transportation. Great service!
Joseph was very curtious and help full great company!!!
Very pricey
It is a good company for people who can come to your services, excellent
Total reviews rating 3.9
36 Reviews for NYC Wheelchair Transportation 2023:
Review №1
2022-01-27Weve used NYC Wheelchair Transportation to take my dad in for his appointments over the last few years. My dad uses a power wheelchair and transportation we used before was often extremely uncomfortable for him, but the vans used by NYC Wheelchair Transportation handle road bumps well and my dad usually sleeps on trips now. Never had anything but good experiences with NYC Wheelchair Transportation: easy set-up and communication, professional and safe driving, has gone above and beyond to help us out on more than one occasion.
Review №2
2022-01-08Needed someone to transport my husband home from a nursing facility in a wheelchair. I was panicked since so many were not taking new clients because of the pandemic. I am so thankful I found NYC Wheelchair Transportation. They were very professional and helpful even getting my husband into the house. I will be using his services again and would highly recommend it.
Review №3
2022-01-31I used NYC Wheelchair Transportation to take my daughter to an appointment. The car was very clean and the driver was so friendly, I felt very comfortable. We got there on time and safely.
Review №4
2022-06-08Very unprofessional!!! I as a driver have all the requirements for this Job and I have called them plenty of times because one lady doesn’t know what she’s doing and keeps sending me to the supervisors which they never call. Until one day I’m able to speak to the supervisor everything to me seem good but I call the same day because he had said he was going to send me an email but didn’t and so when he picked up he started to discriminated me and insulting me. I ask what happen and he responded to “I know who you are” very unprofessional. And I’ve been blocked from calling. I don’t recommend for anyone to work here.
Review №5
2022-07-12Great experience today transporting my 90 year old mother throughout NYC. Came on time. Clean van. Kind and courteous driver who drove very carefully.
Review №6
2022-07-11I visit new York City with family, we used this company for entire week, every day we got different car and driver, they treat us very nice, all car new and drivers very nice.
Review №7
2022-01-28I highly recommend this company. They had a reasonable price and were willing to give me a flat rate for a round trip to my dialysis appointment. They waited for me and wheeled me inside the facility. Thanks, guys. I will continue to use your services. 👍👌😄☺
Review №8
2021-12-26DO NOT USE THIS SERVICE!!! My sister booked a 2 man assistance pick up and drop off service for my elderly father who can not walk. The pickup came with only 1 person who managed to somehow get him down 2 flights of stairs in his wheelchair alone. That was okay Job was done and he made it to his destination within 45mins. Coming back he waited over 2 hours to be picked up by a urber driver that this company sent and when they dropped my dad home he was just going to leave him on the sidewalk In front of his building. Im so thankful his home attendant was looking out the window and saw when they arrived and immediately went downstairs. The home attendant the had to take him upstairs by himself. Horrible company!!!
Review №9
2022-01-09NYC Wheelchair Transportation is very impressive!!!! They has provided consistent and reliable service for our facility. I know I can always count on them, even if its last minute.
Review №10
2022-07-11It’s our 5th year using nyc wheelchair transportation. We are very happy with the service and dispatch is always there to assist.