If you ever have your car towed you’re basically in a hole and you can forget about anyone helping you and just pay saving you the time the people her don’t care I went inside to the office and I don’t have my driver license it was stolen came with every identification and the person left the register thinking it was some type of high school drama class saying I can’t help you. the people who work here don’t deserve to work here there at lot of people who can do this job and talk to you respectfully and make NYC better there needs to be something done about this!
I was able to get my car out right away after I paid the fee.
My brothers car was towed away there. 🤷🏾♀️🤦🏽♀️
The NYPD Queens Tow # really got the job done for me. I thought I was going to work, but lo and behold, NYPD had my back that morning. The people were friendly and the dirty office Trailer was outstanding. Visitation hours for car jail can be tricky so be sure you know their hours before showing up. My car was returned for a reasonable fee of $185 which seemed fair
Absolutely horrible experience dealing with this business. I was parked illegally and paid my tickets and picked up my car immediately. The issue is that they towed my all-wheel drive Nissan rouge like a forward wheel drive and cost me $2000 in damage. My car should have been put on flat bed, but instead they destroyed my rear differential.The worst part is they were EXTREMLEY rude to me when I came back and insisted that they cover this. I brought all the documentation from my mechanic and they still denied my request. I filled a police report instead. Dont let these people destroy your vehicle- double check everything about your car before you leave. I would give them a zero if I could!!!
Nice Sup. inside the trailer where you pay to get your car.
It has to take a toll knowing your so incredibly hated. Hey I get it, no need to take my illgegally parked frustrations on the workers, however, the pace at which these people work you would think we were in middle America. No communication, if their shift is over they’ll literally get up and leave in the middle of processing your stuff (I watched it).The city grabs at you any way they can - nyc doesn’t care for their own. It’s evident on how they treat they’re own workers and who they hire.
People here are very nice if you’re nice to them. You have to remember that they’re not robots... they too are human and have feelings. Saw people being nasty and giving attitude for absolutely no reason and guess what these are the people that give gross reviews. Treat them how you want to be treated and remember they are not the reason nor the person who towed your car. They’re just trying to help, so let them. Was here for an overall hour and a half but can honestly say with the niceness and conversation it felt like a half hour tops didn’t even realize the time till I was driving away In my vehicle. Hope I won’t be back even though the experience wasn’t bad at all!
Car was towed because it was in a No standing area for 8 hours while they left all the other cars on the block. NO ONE WEARS MASKS HERE. Be careful. All NYPD employees were walking around without a mask, as if there is not a pandemic or mask mandate. They ask you to ride in their car to get your car- with the windows up as the driver has no mask on.
I bet you see what they put on their walls behind the booth: HAPPY RETIREMENT
A korean staff here is very rude. I couldnt catch his name. Anyone can file a complaint about police misconduct.
Great advice don’t park in front of a fire hydrant to avoid the tow ticket and fees. Come to think of it a garage is cheap compared to this hands down every day all the week long. Look for Home Depot nearby to find this place. If you call with your license plate number you will be informed if your vehicle is there or not.
Staff are rude as hell. I felt like I was interrupting the guy at the desk. So sorry to make you actually do your job. The place is run down and not lit well at night. I had to turn on the flash so i could see where I was going to avoid mud puddles. Its so bad that I thought it was an abandoned lot.
Listen, I know this isnt a place that people want to be at, but I walked in just looking to retrieve my car and go home. I have never been treated this disresptfully in my entire life. The staff have laughed at me and are visibly talking bad about me behind the counter. I didn’t expect them to be professional, but I didn’t think they would be this bad. If you hate your jobs please get new ones.
If your vehicle is missing and you’re wondering if it is towed, you can call 311. 311 operators are able to locate your vehicle with either your vehicle’s VIN number or your vehicle’s plate number.If your vehicle happens to be towed to 31-22 College Point Boulevard you would need to know the following details:* Bring your vehicle’s documents. Bring a valid registration, the valid title, the keys, valid insurance, your valid driver’s license.* The entrance is on 31st Avenue and NOT on College Point Boulevard.* Their towing price from towing your vehicle from the street to their location is $185.* For each day your vehicle stays at their location, they charge $20 and this accumulates so get there as soon as you find out about your vehicle.* A part of this process to get your vehicle out is to pay a DCA-LICENSED tow company to literally tow your vehicle from their lot to outside of their location which costs $150. They have a DCA-licensed company that they have available on site so you don’t need to look for them.* Finally, after all this, you can drive your vehicle away OR if your vehicle is not in working condition, you would need to find a way on how you’re gonna transport your vehicle.* Assume that there is no ATM credit card machine so bring cash. At least the three amounts I mentioned above.* IMPORTANT: Forget about calling them. I tried calling the moment I found out from 311 that my vehicle was there but no one picked up my call. I figured, it’s best to deal with them in person, and it was.For me, I decided to NOT keep my vehicle. It was old and I am in no position to take care of it so I decided to sign the vehicle off to them. Signing off the vehicle to them means that I NO LONGER want it. Luckily, I brought my TITLE and KEYS with me which they REQUIRED from me to do the process. I did NOT have to pay for anything and after all was said and done, I said goodbye to my vehicle (in my head), I thanked everyone for their assistance and patience, and walked away.The staff was surprisingly helpful and efficient. They asked for stuff they needed - in a pleasant manner, and took care of my case right then and there. They were also pretty chill - they even tried to convince me to keep my vehicle instead of signing it off to them (which is another story).I hope you find this review helpful. Hopefully these details will save you time and energy. At the end of the day, in my case, it was 100% my fault that my vehicle got towed. Also, the place is an NYPD impound lot, it’s not Disneyland and your vehicle got towed so it’s not a positive experience. Just mentally and physically prepare yourself.Shoutout to Ms. Tanya who helped me out and to the rest of the crew. I forgot to ask the name of the other lady who also helped me, but thank you lady who wore a white shirt!
I dont like paying these towing prices. But staff super cool and nice considering. Thanks guys
Professional and right to the point although a bad circumstance for me.
Towed due to the nose of the car in a no standing. No need to tow could have gave a 60$ ticket . lost 180 for 15 minutes. I had to wait to be escorted to my car I could walk to
No signs inside parking lot
Wrongfully towed my car when there were no signs nearby saying no parking. It took me 2 miles and an hour and a half to walk here because the cop who broke into my car to attach it to the tow truck wouldnt talk to me as he was towing my car away. Found out through a friend who works for the NYPD that the only reason it was towed is because the person whose house I was legally parked in front of is a constant complainer so they towed me to shut them up. The people that work here are low life criminals who scam you for money. Gotta love the NYPD, Id say Im surprised that they towed me for no reason but then again they shoot people of color for no reason as well.
On the phone theyll tell you that you can tow your vehicle out yourself via a uhaul and in person theyll claim that you gotta call one of their buddy who is a licensed tow truck driver. Like i dont mind paying a licensed tow truck but dont tell me to spend 70 bucks renting an uhaul and then telling i cant use it and gotta pay a tow truck 150 cash to just take my vehicle out of the lot. And to top it all off you got a fake cardi b looking employee gossiping about you to her coworkers in spanish as if I dont speak spanish and understand every single word you saying lil fake cardi b looking b.
If theres a way to give them a half of star I would give it to them because thats what they deserve, their customer service is the worst they got me wanting 3 times in hold, when she finally decided to talk to me, you could hear them laughing and cracking up in the back. Very unprofessional, rude. Shes lucky I dont add her name in this post.
Very arrogant officer that worked at the gate after you have paid the ticket and tow charge.There is no reason to act like a Jerk when a person ask if you had to show him the receipt.I doubt if he could pass a civil service exam.
The women at the window were completely rude and unprofessional. Texting on there phones the whole time and literally mean to the people trying to get there cars back. Its a shame
The front desk people are very nice and patient. This place got my car back at a good price and with maximum service.
Oddly enough the service was great, despite being in a mood over getting my car towed. I did have to wash and scrape my windows after retrieving, so that was kind of lame.
Unfortunately this place is always busy. You need to wait to get served.
Whoever tow my car broke my front bumper and now the question is how do I take my car out of the tow pound? What an idiot
The staff were polite and efficient. Nonetheless, it was an exhorbitantly expensive visit and I feel I cannot, in good conscience, recommend it.
They said my car it was blocking the curb. BS...I had no proof and had to pay to get my car. lost a day from work. They sent me on my way without giving me my license back...called them and they said they have it. I went to pick it up and they could not find it...never in my life.paid $305 to these crooks and now I have to get another day off to get a new license?
Towl car fee $185 plus fire hydrant fine $115 either this or that, car damage! Plus u get the worst customer service. Don’t u think is too much?!
What a total rip off, low life garbage
The cashier was not a knowledgeable or competent employee,and should be terminated.
Worst experience ever, I dislike this place with a passion... my car was towed for no reason and I had to walk 5 miles to find this place because my car was towed at 10 pm at night in queens and I live in the bronx... paying for parking next time to avoid getting towed again
They took my money
Who likes to go to a pound. They towed my car for the wrong reason, then when I get there I had to wait another hour just to get my car back and they only had 3 ppl working like really
Funny. The city has been running this place out of a trailer for years.
Towed my car in a worldwide pandemic, non essential workers home quarantined...no source of income..260$ to get my car out! Help me Howard
Honestly nothing good would happen here especially the city is robbing people through tricky traffic violations. Thanks to the stupid mayor, the worst one the NYC could ever get
Front desk people are just the most annoying people on earth. They apply for customer service positions BUT LACK CUSTOMER SERVICE SKILLS. Like unbelievable...
Horrible. And needs to be revamped. Rude staff. You start out with on people and end with another. They dont give u the correct info. Nasty people and it should be that wat when u dealing with people. And its all a rack it. Frustrated you
Atm the doesnt work, no ac, hard to find entrance, slow service, workers there seem to be goofing around half the time.
Worst place ever. Pray you dont have to ever go here.
Very slow and lazy service like every NYC agency. A rip off. The one that was working hard and fast was the Asian guy.
Very rude . The old white lady named Narine is really rude and unprofessional very racist. got towned with no reason: I hope she will be fired .
Lets just say its not the state of the art facility with one of the most inconsiderate human beings working behind the glass
Towed my car on a Sunday night and im not even on a no parking street. Went there and sit for an hourr, no ones helping me out but hearing them laughing and chit chatting.
Very helpful people there. Im in love with the gorgeous Spanish girl who works there. Thanks for letting me use your phone charger ;)
I hated the staff complaining, if they dont like to deal with people get a different job or open your own business and stop complaining. Do something about the thing you dont like.
I hate giving them five stars but everyone here was nice to me.
These people are animals. Perhaps that is why they work there. They damaged my bike to the tune of $3,000.Wanna be cops and will never be cops.
No parking spot lot. I had to wait for a friend to claim her car on the street. And she took more than half an hour to claim it.
Once your car get towed ..you gotta come to this place to get your car back..pay them a fat load of money.
Their system was down and had me waiting over an hour. I have my children’s dentist appointment and almost missed it due to their slow service.
WHO TOWS A CAR SATURDAY NIGHT AND THEN THE PLACE IS CLOSED SUNDAY?! HOW CAN I RETRIEVE MY CAR IF YOU’RE CLOSED. THE CITY CANT AFFORD TO PAY PEOOLE TO WORK ON SUNDAY? PATHETIC
Very rude front desk people and they never pick up their phone.
They steal everything in your car and break your car!
Good customer service!!!
Customer service is lacking, the anger can be belt throughout the entire encounter
Unlike some reviews the staff was courteous, pleasant and got me in and out rather fast
Every person moved at a glacial pace.
You only two hours to pay before the tow your car and they slow af.
Outrageous wait time to pick up vehicles slow employees needs to be petitioned
Just how we Like it Smooth. Straight in & Out Quickly. At around 1: 30 pm 👍👍
Nasty place. the police town my car when i suppose to get a ticket. Rockaway resident in queens be alert they want you money. One way o another
The customer service are very disrespectful espcially the supervisory i think her name is johnson she doesnt know how to talk peacefully
Worse experience ever. It took 3 hours to get my car out of that place. Very unprofesional people working there
They not opening on Sunday , and 311 just tell me Sunday was open.
What do you expect me to say they towed my car. 1 star
No person wants to be towed it was an horrible experience .
Abolutely disgraceful staff, uneducated and incompitent, 200 dollars for a boot, and charged a convience fee when it was incredibly inconvient.
Worst service ever. If you hate your job find a new one. God help you if you get stuck with the older white lady..
The people here are rude and unprofessional. Plus they damage my car.
Signage is faded by the sun and address is located on the side street
Very slow service, if only there was a zero star rating.
Stressful and slow service. People yelling at each other and information is not given right away. Slow service, but what else can you do.
Great service, delicious food, no long waiting time
Very bad.. the employees were rude & unpleasant..
Super long to get your car it youre not first in line.
People are nice, but paying is painful 😖
Couldnt give 0 stars. Car got towed for no reason. Beat the ticket now they owe me $
Entrance is a bit hard to find – not exactly where the gps brings you
Call Mega towing ahead of time to meet you as your car needs to be towed out.Mega Towing
Parasitic blood suckers feasting on guts of ordinary people. City Hall should be ashamed of itself.
Workers were very polite and accommodating.
I think she need coffee next time cause she put the wrong damn license plate. She gatta listen to what people say. 😒
They are really rude, tow my car for no reason no sign or nothing...
Remarkably friendly and quick for an impound lot
The gps doesnt take you to the pin point spot but your right by there...
It was fast and no line
If possible I would like to burn this place down :)
They are just the legal Mafia with the law on there side and the worst A...... HOLES
Just have patience and everything will be all right.
Nice place to pickup your repoed car
I mean I didnt want to be here but the process could have been longer and worse
Dropped my bike while towing plus service is mad slow
Horrible place with rude people who damage your vehicle!!!
Modern Day Theives !!! Its Disgusting!
Hate it. Takes forever and is shady.
Nice police
Sucked! Keeps you waiting for no apparent reason except to make the experience even more crappy.
Quick and ez just have your money
Long time for service and rude staff.
Its really weird place and really hard to find entrance
Good service. Very kind people.
Great place to learn about how to park legal
The worst place to place was filthy.
Bad service staff was very rude
Its a car pound - how great can it be?
There should be more signs telling people where to go.
Hard to find and service was quick though
In and out, If you have money lol
Painful but professionable
Very quick. Friendly guard.
They were prompt and courteous
Nice, people, but it is a pound.
Most Disgusting place. Most corrupt place.
They suck, big time...
Who really wants to go here? Honestly. 😑
Very rude people
Very expeditious & yes,,,courteous
Very unprofessional.....
How is this leech system proud of itself
Ok
Help doesnt exist there.
This is y u guys get swatted
Rude rude rude customer service
The patients are running the asylum.
Not nice work
Its a tow pound.. .Whats to like?
Bad business.
Serice lady was mean
Basically legal thievery
Very rude management
Costumer service is terrible
Small and crowded
Good service!
Unnecessary tow
Trash employees
Speedy services
Fast service.
Hate
Poor service
Just a business
Unsanitary
Good services
Faster Service
It is a very serious place they do everything well if you have your records you will not have a problem
Bloody horrible attitude, do n’t listen to you, very very rude. Fighter in silly, aircraft carrier in fighter, super big silly
Hmmmm
TOO MUCH THAT YOU PARK TO DOWNLOAD AN ORDER AND THE CRANE IS ALREADY RAISING YOU
The worst service in New York
Hard to find
Total reviews rating 2.4
163 Reviews for NYPD Queens Tow Pound 2023:
Review №1
2022-07-01Shady operation that targets the more vulnerable. No-one bothered being of any help or offer explanations. Purely a money-making scheme
Review №2
2022-03-24Honestly, no one wants to be here, and yes it was inconvenient, but we had all of the paperwork, and cash (the machine was down) and after waiting for a guy to get off of his break we got our car and the whole ordeal was like 30 min. The shortest of out NYC tow yard experiences.
Review №3
2022-03-09Just wonderful if you owe $$$ to NYC for unpaid parking tickets. Dont expect any type of sympathy from the workers as they dont care. Dont get aggravated just giving you a heads up.
Review №4
2018-12-10Worst experience so far in NYC. Glad I am moving out of this hell hole next month. Deal with the ladies behind the booth, Adam the goofy tall white dude is helplessly feckless. They said to file a claim about the damage that their tow truck driver made to my vehicle, but it can take 1-5 years.
Review №5
2022-03-01Way Too crowded..Waiting room way unsafe, masks were not asked to be on No sign up at all about it..During a MASK MANDATE..I had to LEAVE and go back the Next day..It us very slimy? Not Ckean , Gross!!
Review №6
2022-02-24Call was okay but not helpful. NYPD called me talking about they found my stolen car but would not give me any info on the car. So I had to bring in my lawyer. NYPD does not help at all....
Review №7
2021-05-24Your experience is your own. Remember in order to drive a motor vehicle, you must have a valid Drivers licence. ,The vehicle must b registered and insured. With that mind you must know the rules and regulation of parking your vehicle within the 5 boroughs of New York City. I find that the people who complain are more than likely not part of the rest of the city that abide by the rules and laws of driving and parking. So the next time you complain about the service in which youve received, place yourself in the position of the person serving you. Are you licensed, registered and insured? But better yet, can you produce the items that you are being asked for (not a substitution)? Have you parked your vehicle correctly (not, I park there all the time or I was only gone for a minute)? Truly, take responsibility for your part. Provide the documents need, but most of all learn the rules and regulations of both driving and parking. Trust me, your life would b so much easier and you wouldnt have the time to provide bad comments that do not tell your portion of the horrible experience in which youve encountered. I say all of this to say take responsibility for your actions, be an adult.
Review №8
2021-06-26They were very courteous and informative. My friend had a medical emergency and she thought her vehicle was towed. The officers on site were very respectful and assisted in locating her vehicle shortly after. Support the Blue
Review №9
2018-11-05Worst service ever! And not because I had to get my car. This place is run down, the people are rude and impatient. The entrance is thru a prison looking gate on the side of the building. Welcome to NY.
Review №10
2021-05-17I came here because my vehicle was towed. There are negative experiences from others here - and it can be true.But I had a phenomenal treatment today. Everybody was kind and fast. The lady in the front and the security guard, to the officer escort outside. They were all helpful