Obersheimer Sailor Supply in Buffalo

Review №1

2019-08-23

Respectful of the other sailing enthusiasts that left raving reviews for this store Im giving them a rating of 2 stars. However, my experience in getting a repair done at Obersheimer left much more to be desired... Called the store on Wed with a problem I had with my Selden Rodkicker - crimp on the inside steel cable loop has failed and cable snapped. Encourage by the yes, we can do that answer over the phone I brought the boom vang (Rodkicker) to the store on the same day. Explained to the girl at the storefront that alloy end fitting attached by rivets needs to be removed in order for repaired cable loop to go on fitting extrusion inside the vang. Asked to explain the same to the rigger, but he was too busy to come up to listen to me, so I asked them to give me a call before doing repairs. Also I mentioned that I didnt have an urgent need to have it repaired, but to do this small repair in a weeks time would be great. Didnt receive a call all of Thursday so we can go over what needs to be done, so I called late Thursday afternoon to receive an answer that all store crew is racing - I respect that. On Friday afternoon I received a VM that work is done, so I went to the store on Saturday morning to discover that repair wasnt done properly - instead of taking out the end fitting from the vang, the repairman replaced the cable and pulled the end of it on the mast side through the hole in the fitting, where he installed reinforced loop. However, this was a useless repair since pivoting bracket on the mast to which Rodkicker attaches takes entire space between two prongs of the vang and leaves no space for a cable loop to go over clevis pin. Cost of this repair was over $100 which would have been OK if it worked. When in store, I have explained and showed a technical drawing to the store personnel asking them to at least look at that on Monday or Tuesday next week and let me know if repair can be done. Called them Monday next week - no time to do it, called Tuesday - same answer. On Wednesday afternoon, while I was gone, my wife called the store and girl that answered the phone started to argue with her that we told them, this wasnt urgent. We decided no to use this stores services for this repair, as we expect a greater respect of customers. As a result I have ended up with a useless repair for $100+ and having to buy a new Rodkicker for $500 (upgraded version with a gas strut). Be the judge if my impatience is to blame, or Obersheimer should have greater respect for customers and a desire to at least look at reference drawings before completing repair.

Review №2

2021-10-02

The positive reviews on here cannot speak justice. Be forewarned, The owner and staff of this place cannot be any more rude than you can imagine. And it is quite a shame since Ive been coming to this establishment for parts for my sailboat for years only to be met with sarcastic staff that talk down to you and act like they cannot be bothered with your business. One time I came to Obersheimers looking for certain parts that I would need. The young girl that works here here; Morgan, and Dale are extremely condescending to their LOYAL customer base. They look down at you as if you dont know anything at all. If you dont know what part youre looking for for your boat you would expect to come in and be greeted with helpfulness. WRONG. Each time I come in Im only greeted with this one sentence Well that doesnt help me. Morgan advised me to next time come in with a list of what you need. I cannot believe that C-ME Sales, a store with great customer service and reputable prices is closing but these jokers are not. But Ive got a feeling that day is coming quite soon as their prices for their cheap products are through the roof.If you dont believe me please look at the other negative reviews with Dales reply. It is his negative reply that will show you how he really thinks of his customers that are also loyal to him for many years. I will never be returning to this god-awful store and I advise you to seek other sources for cheaper prices and better customer service. Dale, its called the internet, Youre not the only sailing part shop around.

Review №3

2021-07-14

11weeks to get 1.75hrs worth of work done, and when I called after 5weeks, I got yelled at by Eric saying to be patient or come get my motor. I will never go back!! Worst service ever!

Review №4

2020-07-16

I was referred to Obersheimer Marine by a sailing buddy who has sworn by them for years. This week I took my Tohatsu outboard in for service and now I see why my buddy raves about them. This is a true SAILING supply store and the family owned atmosphere and service was terrific. Morgan took the time to talk to me about marinas in the area and services offered by their business and answered all of my questions. Moreover, they had my engine repaired in less than 4 hours! Having traveled from Rochester, this was HUGE. Obersheimer has become my first choice supply store and service center for all things sailing. These folks are sailors themselves and have a wealth of knowledge in addition to the products and services offered. So glad I took my friend up on his referral.

Review №5

2021-07-22

This store is awesome and the folks to own it are knowledgeable and extremely helpful! I’d recommend this place to any sailor/ boat owner!

Review №6

2021-02-02

Weve had a terrible experience with these folks. No respect for customer. $ orientated. Now I understand why the common perception of the sailing community is Snobby, Arrogant and generally imperious. Thank god there are other options Buffalo

Review №7

2018-01-21

Excellent place to get sailing supplies, sail repairs, generic sailing/boating supplies, Hobie/Laser parts, etc.If you need any help or advice, the staff is always very helpful. They are able to make hull repairs or sail repairs as needed, can suggest the right line type for the application, etc.

Review №8

2016-06-16

Cant say enough good things about the service weve received from Obersheimers... Weve worked with them for new sail inventory, rigging, crew gear, and more. Not just great products and prices, but theyve really become a key adviser to our boats program. They know us, and what we need, which has really taken the guessing game out of new purchases. Grateful to have a local business like this in our area.

Review №9

2020-08-03

This is a family owned business that genuinely cares about its customers. Whether you are an experienced sailor or a newbie like me, they provide service above and beyond the typical boating store.

Review №10

2021-04-06

Family owned business are the very best and this is a great exampleThey are all passionate about sailing and very knowledgeableIm always pleased with the service I receive