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Total reviews rating

199 Reviews for Omni Berkshire Place 2023:

Review №1

2022-06-23

Dont forget to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a place. This website will compare countless hotel sites and usually will have prices much cheaper than others! Youre welcome :)! This hotel is one of the highest rated in the area. Ive been coming here for a very long time. If you choose this place you wont be let down.The staff here is fantastic! Everyone is very nice and welcoming. The rooms are also very clean and comfortable. Bathrooms are on the older side but very clean and very well maintained! We will be back!We would’ve given it 4 stars because we paid extra for a specific room and it wasn’t exactly as described. We will sort this out at a later time but a place where we’d definitely stay again. 5 stars as Lenny (doorman) is always smiling and welcoming folks!

Review №2

2022-05-30

The staff here is fantastic! Everyone is very nice and welcoming. The rooms are also very clean and comfortable. Bathrooms are on the older side but very clean and very well maintained! We will be back!We would’ve given it 4 stars because we paid extra for a specific room and it wasn’t exactly as described. We will sort this out at a later time but a place where we’d definitely stay again. 5 stars as Lenny (doorman) is always smiling and welcoming folks!

Review №3

2022-02-15

Spent the Valentine weekend here and found the staff to be friendly and accommodating. I cannot say enough about Lenny the doorman. He was amazing and gets 5 stars!! Mary the concierge also stood out as a rock star. Friendly and sweet.My only constructive comment is the toilet water pressure isn’t great but typical of stately old NYC hotels. Bravo Berkshire!!

Review №4

2022-05-26

Such a beautiful hotel, with a chill, relaxed, understanding, yet professional staff. The suite was large and the balcony just as large. Was definitely worth the price and the roar of construction outside in front of the building. Will definitely be staying again in the near future.

Review №5

2022-02-25

We are thrilled to be able to stay at our home away from home again. The hotel and city are less busy due to the pandemic but still greatly accomdated. We are glad that many of the old staff were called back. Its nice to be welcomed by a friendly staff that remembers your name. Highest recommendation

Review №6

2022-02-04

The hotel lobby is really nice and had amazing decoration for Christmas. The concierge service were a great source of knowledge on how to navigate the sub way so that was great to. We went to bobs bar for a few drinks and the bartender Sonny K was first class and was also a great source of info about the city he was the best bartender in New York

Review №7

2022-03-31

The Google reviews live up to the hype of the Omni. So happy that we stayed here. The location is perfect; Central to walking around to all major attractions, shopping, and subways. All the staff is kind and considerate; we were even helped by off duty staff on the street as we tried to get our bearings. What type of review would this be if I didn’t mention Lenny; what a dream, what a delight. This will be our permanent location whenever we are in Manhattan.

Review №8

2022-06-08

Positive: The location is great, staff were so kind and understanding of our flight delays and cancellations. They did everything they could to help us get around the city and gave us advice on scheduling activities in town! Negative: This hotel was amazing! We have no complaints.

Review №9

2022-05-20

I had a very pleasant stay at this hotel a couple of days ago. The hospitality was wonderful thanks to Gissel and the front desk staff. The rooms & bathroom are really nice. Highly recommend for anyone traveling to the city.

Review №10

2022-06-26

This place is closer to all tourist locations. Cleaned every day. Barring that nothing good. I was treated differently on a Juneteenth day and when I called it out the director was rude and said sorry that I was upset sounded like a very insincere apology. The wifi was non existent especially at night when they assumed guests slept so probably took wifi out. Also, we were three females in a room that had a common door shared with another room and it did not lock. I checked another floor (by mistake long story due to the issue of discrimination) and it was locked. I called out that too and the director did not care probably because I did not sound white enough. I will not be staying here ever and wont recommend this hotel to anyone. The first two stars are explained for location and cleanliness third star is for the doormen. Lovely fellows who made our day with their big smile and made the stay extremely bearable with the horrible emotional experience. So, again not recommending and please avoid. I dont think leadership cares if they do the director needs counseling on how to treat emotionally hurt people and a big lesson on communication.