Optimum in Bethpage
Location on the map
Bethpage, Nassau County, New York, US
Other Internet service provider Nearby:
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Optimum in other cities:
If I could give zero stars I would. Today is February third and it marks the fourth time in 5 days that I have had either an intermittent or extended outage where partial or complete services have been lost. As someone who works from home this has been extremely problematic for me. I have placed several calls and each time I have not been provided a reason why this keeps happening. Several calls to tech support could not help identify if there was work in the area and this would keep happening. One request to speak to a supervisor yeilded no return call, the other was forwarded and then I was hung up on(a call back number was provided too). All of this after increasing my bill 40+ dollar last November. I want an explanation so I can plan to work at another location if necessary. Outages: 1/30 loss of all services @7:30pm & restored overnight after 10:30pm, 1/31 loss of internet @10:00am & restored @ 11:15am, 2/1 loss of all services @10:15am & restored at 12:30, 2/3 loss of internet @10:15am restored at 10:30am. (Note: I am an engineer and was previously CCNA certified. All equipment on my end has been tested and verified to be operable)
Heads up if you returning your equipment at the door they tell you 25 minutes but you end of waiting 2 hours the reason bc optimum when to phone business ,they offer you cheep monthly payment with not much internet data so after people watch couple of videos their phone not working anymore so now they go to the store and ask why my phone is not working ? they tell you , you when over your data and if you want more data now you pay 30 40 or $50 more so lets sign new contract and that take forever it’s a scam and in meanwhile people waiting there for hours to return something. so here’s the story decide for yourself if you want to work with a company Like this!!? fyi I’m not fan of Verizon either but at least their internet it’s faster and tv pic much better quality with the same price.
Made an appointment for service installation 3 TIMES. The technician NEVER SHOWED UP and after multiple calls and no returned phone calls, I had to wait from 8 am till 8 pm without service technician arriving to do the work! This is the type of customer service you get with Optimum
This whole system they have from top to bottom needs to be reimagined. Went there to exchange router/modem because after testing ours were deemed ineffective. This was the closest site to where we could exchange the item and it was a 50 minute drive to get there. In the past few years they closed the Lynbrook and Freeport branches. Then it was a 45 minute wait once we arrived. We were then given misinformation about the new equipment saying it would only work with an upgraded internet speed. Ill spare you the rest of the problems that occurred in hooking it up and getting it to perform properly,their sending a tech and me calling 4 times to get them to correct our bill and the service we had before what was supposed to be a simple equipment change. It took 4 days to rectify. Unfortunately in my experience this is typical of what happens when you have a problem.
I went to the Plainview Store about a month ago. The wait was very long. Everyone had to wait in the Car. It was to hot to do that. The Store is relativ large and with distancing there would have been room to fit quite a lot of people. I don’t know why that was done. Also they only had 2 People behind the Counter (absolutely crazy).Why is the Hicksville Store closed??? We used to have a Optimum Store in Freeport and Garden City. That was great. We need a Store or 2 Stores in Nassau Country. That would help a lot.
I had a cable box which wasnt working. Wont turn on. What a joke to reach someone by phone to resolve this issue. So I went to their store in Bethpage and was extremely surprise and appreciative with their service. When you get there they take some info from you, ask you to wait in your vehicle. Immediately you receive a message which tells you how many people are ahead of you. When your turn comes up you receive another message telling which station will be addressing your issue. Very friendly, very safe environment and didnt have to wait long in my vehicle. Issue resolved very quickly. Very happy.
These people are very serious about social distancing, and masks they take your name and text you when you can come in. But they handle everything very efficiently and the wait is not long. Once inside they addressed our issues in a friendly and knowledgeable manner, it didnt take long and we left feeling very satisfied.
I have called and chatted around 6 or 7 times to be removed from the paper mailing ad/solicitation list. This seems impossible to do because I dont have an account so each representative and supervisor told me there was nothing they could do. Im at the point where Im about to make an account just so I can stop receiving ad mail!I have used the automated system where it prompts you to leave your number, but Im pretty sure that only works if the number is linked to an account.. which mine is not.
The absolute worst customer service they doubled billed me for months, they just don’t know what they’re doing, they say one thing and don’t follow through, Every month I’ve had to ask for a refund because of double billing. An agent gave me her ID # 82 A thought she took care of the problem but I got double billed again. I tried to reach out to her left my number and never got a return call. I thought this time it would be resolved, I tried again today so we shall see. I don’t recommend using the company.
This company by far is the worst to deal with , they sell you a product with a guaranty that there 1 gig and Wi-Fi is best but yet it was actually the worst constant calling about our Wi-Fi and they just egg you on past your 60 day period till finally we had enough of bad service and customer service it affected out in house business stay away from this company !!!!!
If I could give 0 stars I would. I waited on hold with optimum for 3 hours and they told me I HAD TO go pick up a router at this location, my account was noted with my name as the pick up person. When I got there they told me I couldn’t and I had to call again and wait on hold for 2 hours with optimum to have them send me the router. Then I wanted to take something OFF my bill and they wouldn’t do that either. BUTTTTT they accepted my $300 payment toward my bill. So they accept money, just not help you.
Rude customer service representatives. WORST SERVICE EVER!!!!! I was paying for cable and internet and had no service every other week for 8 months. Not to mention when you call for help the representatives are so nasty. When I decided to cancel my service I was transferred to the retaining dept. and the representative could careless and hung up on me.
I have been attempting t to resolve a payment issue with Optimum for the past two weeks. Even though my on-time payment cleared my bank, Optimum claims they haven’t received it and they’ve started sending dunning letters. Their phone support is hopeless. None of their agents are able to rectify the problem. I finally drove over to the Bethpage “customer service” office and was told they don’t handle billing issues (even though their Google page says they do.) So, checkmate. After over 20 years as a customer, I’m seriously thinking about moving over to Fios.
Optimum is a horrible company. You are better off cutting the cord and doing all possible to avoid giving you money to these Monopolies. My account was some how stolen and being used to add multiple modems all this according to there own people and yet there was nothing they could do so I asked to speak with a supervisor lmao. They said a 24hr wait period.. 3 weeks later still waiting.
Not the store just in general. Was signed up for Lifetime monthly price of 160.81, as long as I live at my current residence. After 1 year they raised the price . I called to complain and my promotion was extended another year, and all I had to do was call back and have them re-up the promotion. Well not this time. After 2 and a half hours of texting, not even on the phone, with an agent and then a supervisor nothing was solved. Not defeated yet, still more departments to deal with!
The worst company I’ve dealt with. Booked multiple new installs and they cancel each time. Talk to customer service and they all lie about the situation and then transfer you to other departments that do nothing. Haven’t had a worst customer experience in year. Shows you when there’s a monopoly that quality, experience and care for the customer means nothing. Wish I I Fios in my area.
I have never had a better experience at optimum, ever! Not on the phone, not in the store, never!Its really far from my house, like a 30-minute drive. I had to replace a remote.I walked in the door, she took my temperature and asked what I needed. I told her, she told me to drop the remote in a box filled with other remotes, they were apparently prepared for this situation, and another woman handed me a replacement.Thats it! I never even entered the building!It was amazing!
Just switched to Verizon, I had 5 boxes in my home an only 2 worked. Technicians gave me no options an basically said there was nothing they can do. I don’t want drilling in my home. Verizon came installed 5 boxes no drilling. Been a customer of optimum for 25 years. Nothing against them personally except maybe have there technicians more aware of customer options
Im looking into other providers. Optimum is horrible. This is the second time we have scheduled an appointment and they dont show up and make some bs claim that we rescheduled the appointment. Even though we were home and took time off to be here for the appointment. Customer service has you on hold for over an hour. Spoke to 5 different people and a manager called and was no help what so ever. They have no sense of urgency for their mistakes.They are unreliable and dont respect peoples time. So well be leaving as soon as we figure out which provider we want. They take no responsibility for their bs.
Please do not use altice/optimum as your service. I spent an hour on the phone with the sales department over a month ago and was able to get a more reasonable rate. I got my bill a month later with no reflection of this hour long conversation and promised lowered price. I called back and asked for them to pull up the recorded conversation, this alone took 40 minutes to request. I was informed my request was being escalated and someone would get back to me In 24 to 48 hours and that i could listen to the hour long conversation also. Noone called me back. That was 1.5 weeks ago. I called again and they told me a supervisor would call me back the same day in 1 to 2 hours. No call back. I am applaud by this company and the lack of customer service. DO NOT USE THEM GO TO VERIZON.
The worst Internet provider Ive ever seen. If I could rate it 0 stars I would. The internet does not work in almost half of my house and all they can say is that such a powerful internet has a very short range. They will not provide an extender (even if I pay for it) and instructed me to buy one in Amazon if I am having difficulties with my internet! Not to mention the time it takes to get someone on the phone or at this store. Horrible customer service.
If I could give the Corporation -Infinity I will, but a one is all I can give them. the are horrible in everything the provide to the consumer. On thing they do is charge the consumer after the service is terminated!...Another issue I had with them is when they charge me for my spouse account without my consent....Also they promise me a 200 dollars card and latter stated that I was late on my payments....Hello, I had a direct payment...but time will stop them....
Out on eastern long island this company has a MONOPOLY! they over charge and have the highest rates for some of the worst service I have ever experienced. They have poor customer service and over bill and bill erroneously. If you have a billing problem it is almost impossible if not impossible to get a charge removed. I have been battling since March 01. I sold my house, cancelled my service and returned my equipment only to find a bill for the following 2 weeks of service AFTER all of that and I have yet to be able to remove the charge after literally 8 people and over 10 hours. If you can use another service? DO IT! They claim it is in a billing cycle however, it was AFTER my billing cycle ended. They set up a NEW account to bill me since my account had ended!
If you owe a single dollar from this company they will put it on your credit report even pandemic is going on. Worst company. I switched to Verizon and have no problems at all. If you fall behind Verizon will call you and offer payment arrangements but optimum will simply disconnect the services and put the balance on your credit report and then send you offers to switched back to optimum what a shame.
Despite many negative reviews here I would like to say this place has courteous and well organized service. I waited for about 30 mins. Yes, that is little long, but they have electronic queue. You register for it, wait in your car and get updated on your position by text messages. People were not happy waiting. That is expected, but the gentleman outside was patient with everybody explaining how to use the queue service. He provided an estimated wait time, which was in fact shorter. Try to look at the situation at a different angle - everybody is affected by covid and these guys established a safe service. The ladies inside provide a courteous service too even though I came to stop my service.
After not having TV, Internet or phone service for over a week, when I brought my defective router in for a new one I was instructed to wait in a beautiful sun-drenched asphalt parking lot (in 90°heat) for 2 hours.Having sought out shade across the street, I was 2 minutes late past the time they texted me & was told my name was put back into the waiting line!There were only 2 people servicing customers inside and a fairly large group of people seeking service outside, many of whom left out of frustration.We pay quite a lot for this (bad) service and enough is enough. Verizon is looking to be a better alternative right about now.
After being a costumer for 22 years the service went from bad to horrible, extremely overpriced, came to my house to pick up the equipment and tried to charge me 1600 dollars for a Internet router worth 150 bucks witch they had picked up from my home, promised to lower my bill from $290 to $100 removed all tv channels, picked up equipment and next bill was over $300. horrible company, bad reviews, bad store service over 40 minutes to exchange a bad cable box.Wouldnt recommend it.
My visit to the optimum center was fine. The young lady who helped us was perfect.The problem is with their actual service. We have been having difficulty at our business for weeks with upload speed and they cant seem to fix the problem. Interestingly enough I also had the same problems at my mothers house and my home.Since Altice took over their prices have gone up significantly and there system performance is getting worse and worse. If Verizon FiOS is available switch over. Things are probably only going to get worse
Staff was friendly however, lines were very long. No way of turning in equipment for canceled services other than driving down and spending over an hour waiting in line.Constant price hikes on services that are getting less and less use drove me to drop TV and phone services. Dont miss either however, having to stand in line for over an hour just felt like the final insult from a company I have been a loyal customer of for over 20 years.Looking forward to more competition in the home internet space.
They will only handle equipment. Wait is 45 min to 1.5 hours in Bethpage today 10/17/20 @ 2 pm. Will give you a label to go to FedEx. Do not handle any billing or credit due issues. But then neither does customer service on the phone when multiple calls are made taking an hour plus each time with promise to call back that go unfulfilled! Horrendous customer service!
Their customer service is as bad as their internet. Had to wait for more than 2 hours just to return the routers. Thank god, i moved to verizon fios. Their online customer service is terrible too. They are still dragging their 80’s cables and putting it to work. Come on Optimum alias altice alias cableVision, you have to upgrade your cables to optical fibre network... your cables are outdated and not reliable.
Due to a problem of lost channels, after 6 days of phone calls to the 5 customer support telephne numbers, we had to resort to going here to find a human to speak with who did resolve the issue.Be aware that when you do go here, a rep will take your name & phone number, place you on a digital waiting list and ask you to wait anywhere outside the building for a confirming text message. They are only permitting one person at a time for each open Optimum window. After 30 min., there was still 10 people ahead of us. Moral: come prepared to wait quite a while.
They have actually gotten worse since I first wrote this review... They are inflexible, uncaring, and condescending, as well as deceitful and greedy.Can you get any worse than that??? Probably not....Their customer service has gotten to mythically bad levels. Keep you on hold forever. Make changes to your packages right after you pay for them, and then say, oh no, we sent you a blah blah that says that now you have to pay more for the same service you just upgraded to, etc...
Me and another person were standing outside waiting to check in when it started raining heavily. We were getting soaked while the customer service rep was speaking to another woman in the doorway, nice and dry. I mentioned the rain and he told me I can go get an umbrella. Totally rude and nasty. Glad I canceled my Optimum service.
We have been without any service for over 7 days. Not storm related, it happened before. We have been hung up on repeatedly. We were given an appointment date for the technician to come out. When that didn’t happen I called to see why, they said he was there, just outside that’s why I didn’t know he was there. I stated that I too was outside during the appointment time and didn’t see anyone. Oh,,,, actually I don’t see that you even had an appointment. The worst customer service around. Every time I asked for a representative located In the United States, I was hung up on. Can someone please just let me know when I might have my service back?!?! So wish we could get FiOS in Brookhaven!
I detest this company. Horrific service. Horrific customer service and faulty equipment. They say they will fix it. They say they will call you back. Then they say they have to send someone. Really? If someone has to come here to fix my internet, it’s going to be Verizon Fios. I have had it with optimum altice. Bah. Humbug.
Canceled 1 day into my billing period and got charged for the whole month. Got hung up on by the first customer service rep. Second one said no refund, asked for a manager and got told he is not available. Went into the office to return equipment and got told that I have to wait 45 minutes. Horrible customer service and billing practices find another internet provider and dump these guys. Cellphone 4g services are available with mobile hotspot devices and once 5g comes around these guys will be irrelevant for internet services.
Do yourself a favor and just get VERIZON FIOS. Don’t waste your time like i did by trying optimum. The internet service is night and day. Pay the extra money and get way better service and zero headaches and frustration.Just a terrible experience all together.The 2 star rating speaks for itself...🤦🏻♂️
How to wait to get in I get my Optimum box so I go home it doesnt work I have to go back the next day which is a 2 days later because I went on a Saturday I had to wait till Monday about 11. A new box and now Im still having problems with that box so now I have to wait till after New Years to go back with it these people do not know what theyre doing there and then when you call they still dont know what theyre doing on the phone either
Terrible Customer service even the automated system gives you the run around sign up for call back and nobody calls back. I switched over in December have been trying to get my buy out credit. I submitted paper work multiple time even the my salesman submitted it and I went to the optimum store to submit it that’s 6 times and still getting bills which I refuse to pay anymore they can cut off my service and come collect your garbage
This is the absolute worst phone service ever. They are extremely rude and don’t care about any of your problems. Good luck getting any information in the store the employees don’t care and give u a number to call when ur in the store. No service any where you go I can’t wait till my contract is over. Don’t go to this location and DONT GET ALTICE!
Called them in October to see what they can do about my rate. I only use internet and pay almost the same as those using phone, internet, and TV. They said no way.Switched to Fios in late December and called Optimum to cancel. The operator was nice and then he put his manager on. She proceeded to get nasty and talk over me. She started yelling at me for not calling back to get a better rate. Really?Really? You want me to call you every month to see if your prices dropped? I told her they should call me. She gave some privacy excuse. WTF. You have no issues contacting me if I’m a day late on the bill.Went to this store to return my equipment. Waited 45 minutes standing up because they were understaffed. No reason for that silliness.I highly recommend Verizon FIOS.
Line from the pole to my house is filling with water, instead of changing the line a simple fix. They want to tap into my other line thats good and put another splitter in. Amateur lazy fix. I paid extra money for the extra drop so why in the heck would I want to remove it. I left it the way it was, the technician put a bend in the wire and slit a opening in the sheathing for the water to drain out. 38 years with them and never even thought of changing service with a different carrier but to refuse to do the correct repair is WRONG. Can you imagine having someone like that as your doctor, he would say you broke your arm but no need to fix it you have another good one well tie them together and it will be the same thing. WOW dont anyone have pride in there work and more importantly honest care to make a loyal customer happy. A rear occurence indeed.
Absolutely terrible customer service - Altice mobile doesnt even have a phone # to call for help. Having to GO to the store-wait about an hour and that is unless you go on a day that the computers are down.....then you go home - no problem solved !!Looked for a phone - made a choice - heard all about the plan - only to hear they dont have it - said to go to Best Buy & get it & come back - needless to say - a week of a run around.
Does anyone at Altice care about anything anymore? No one updates the hours of this store on Google and their customer service phone number routes you through countless automated menus with no notifications about availability. I drove 20 min to get here to just find out that they’re closed today. Saw five other customers stop by in the min or two that I was here, so apparently I’m not the only one.Never able to reach anyone anymore and so many of their customer service functions don’t work the way they’re supposed to. This company is falling apart and no one cares. I just started and cancelled Altice Mobile because the web site had so many issues and there is no one available to help fix customer issues. If this garbage service continues, I will cancel all of my other Optimum services and just go to Verizon. Whoever is managing things is asleep at the wheel.
Extremely long wait, over 2 hours. 🤬 They also claimed that their Altice service was not compatible with my factory unlocked Galaxy S9, so I went to the Samsung store and purchased a new phone to start the service. Later just to test, I put the Altice sim in the Galaxy S9 that they said was incompatible, and guess what...... it works perfectly fine. Thank goodness I was able to refund the new phone. And am now currently using my old phone with the Altice service, problems free. The only reason I am not rating this experience one star is because you cant beat the $20/mth unlimited talk, text & data.
Optimum is THE WORST. They overcharge then you have to practically beg to get prices reduced. Then they adjust your bill and say wait for a corrected bill which is never adjusted and charge you late fees for not paying the bill they told you to ignore. Cancelled and went to another internet provider with faster internet for cheaper and no issues at all!
Issue with internet service, went to store to avoid technician in the house during pandemic, was told by the guy who thought he was a bouncer at a bar that they dont exchange boxes at this location. Hauppauge was extremely friendly and accommodating, theres a reason there were only 2 cars in the lot here and a 45 min wait in Hauppauge. Optimum what are you doing?
Tried to get someone there to help with the new phones we purchased..the calls keep dropping and lose service near each other..people cant hear us and while on speaker the volume is real low and all they keep telling us is use the chat...we have tried the chat and they keep switching over to different people and making us wait hours or dont come back to the chat....so my visit sucked and I dont like the rude persons at the door at alltice...no help whatsoever...
Ok well first things first first time ever been there to the new place in bethpage first went into the altis area luckily there was some guy leaving the building and he led us to the right place I think the fellas name was Dave he helped us inside at station 2 and it went very well he answered my questions about packages and new speeds and just to remind anybody who is going there for the first time you have to go in and check in then go back to your car and theyll call you or theyll text you
Staff was great , but the first time I went, over an hour wait, second time 40 Minutes wait time , when you consider the customer base optimum has in our area & the revenue created, to have only 3 people available to help you (the rest are pushing phones & other products) , is insulting, my local pizzeria has more help , obviously it must be some reaction to all the cord cutters, but to a customer with over 25 years loyalty this is a poor business choice,, for a brand I had considered premium
It looks like that finely found a home 1101 Stewart ave BethpeageNY, 28 people ahead of me 5 cable reps 30 40min not bad concerdering, i went between 11 and 12, this is not the time to go if you are in a hurry, All in all good even the managers pitch in to move the linr
Horrible service why did they are about an hour to receive a cable box that had no card in it been spent half a day on the phone with them telling me that I have to go back and return the box or theyre going to charge me $80 to send a serviceman over to fix it even though it was their fault and my wife who is the account holder holder is in a wheelchair they would not accommodate.
Total reviews rating 2.7
199 Reviews for Optimum 2023:
Optimum needs to really work on there customer service. I was offered 1 year free service after installing a new provider and calling to disconnect. I took the offer, 3 months down I’m getting a bill saying I’m in default & I must make the payment. I call 4 to 5 times to speak to the retention office who gave me this promotion can never get hold of her because it’s call centers around the country. Finally got a call from her telling me this is a technical issue & she assured me it will be fix. Which was never done 7 days later I called & a supervisor from other retention department told me she apologized for that representative lying to me! Like wow! I can’t believe my ears! But this is stressful. Optimum get it together!! Stop doing this to your valued customers!! I didn’t ask for free service you offered it to me!!
I was returning one cable box out of 5 that I have. There were very few customers in the store and there was just 2 people ahead of me but it took about 30mins. To get service. The service agent who did take care of me was great, professional and got me out the door. Thank you
The system of checking in at the door keeps the customers organized and to be taken care of in turn. We needed to purchase a new phone. Supply there was very limited and Linda worked very hard to find a phone that would meet our needs. Unfortunately we left without a purchase but thin inventory was to blame. If you go, make sure you ask for Linda 😁
I had a horrible experience at optimum this morning I am being over charged by the billing department and they will not get it right they stopped taking my calls so I had to go to the business office with my walker in the rain . I explained to him I am a disabled veteran and this is truly a hardship coming there since they wont let me speak to a live person over the phone. I informed him that I no longer want to deal with optimum as I gave him back the boxes he actually had the nerve to offer me cell phone service. I looked at him as if he had 3 heads and said you just dont get this. I am mad as heck and you are trying to sell me another service while doing me wrong with this one. I just walked away.😡
There are no appointments and its first come first serve. There is a wait, I waited about 20 minutes at around 12:30 pm. You can wait in your car and you will get a text when its your turn. Service was great, Pierre was wonderful and very helpful.
Been here over 35 minutes you give your name and wait and wait while reps wander off to the back to do nothing. 3 or 4 reps for 1 client this place is not run effectively this is not science or brain surgery people i was there to return something on a Wednesday mid day ridiculous rep was nice but system should be more efficient
Much better layout than previous store. Queu system eliminates standing on line. Some decent accessories and phones for sale for good prices. Friendly customer service reps.
Dont get optimum cable if you can help it. Their staff are not helpful when you try to cancel your service. When they ask you why are you canceling they expect an answer to get you to stay. This is not a hate review or being vindictive, this is a former customer who just dont want to be hassled let alone hustled.
You have to register for the que when you arrive. My wait was about 25 minutes in the car, watching the line move one at a time on line.The young man that assisted me was very helpful and friendly. I needed to exchange my router that was constantly dropping wifi for the last 2 weeks. When I installed it at home, the new one didnt even work.I called tech support which wasnt able to help so I got an appointment for today between 2-5 pm. Naturally the tech was running late and showed up at 5:36 pm.He changed some cables and splitters, and replaced the router with another one which seemed to work. I had to reset it once to get it to connect to my devices.Optimum is discontinuing their 200 mps speed, so I upgraded to the 300 mps speed which seems to be better so far.They lost a star for the bad router and lateness of the technician.
Im not from this area -- now I live here and I have optimum. Its honestly the worst Internet service provider Ive ever had in my life. My service cuts out every few minutes (Im not being dramatic), and theyve come multiple times and cannot fix the problem. Just now its gone down 5 or 6 times within the last 30 minutes.Miserable company.