Optimum Experience Center in Bay Shore
Site: http://www.alticeusa.com/
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
DISAPPOINTED: Scheduled an installation was told technician would arrive between 2pm -5pm. Optimum called several times (more than several) both of our phones to confirm this appointment. We were home waiting all afternoon. NO TECHNICIAN ARRIVED. Seriously, NOT A GOOD START TO THE NEW ALTICE PRODUCT. We called and I had to beg to speak to an OPTIMUM SUPERVISOR TO THEIR DISGRUNTLED SOUNDS AND AFTER WAITING ON HOLD FOR 20 MINUTES, BEGGED AGAIN FOR A SUPERVISOR ONLY TO BE TOLD HE WOULD HAVE THE TECHNICIAN CALL US! VERY DISAPPOINTED, BAD START TO ALTICE. DISAPPOINTED AND LET DOWN BY OPTIMUM. ITS B.S. BUT THEY CHARGE US FOR SERVICES, WHAT ABOUT OUR TIME WAITING FOR THEM????? DISGUSTED OPTIMUM EX-CUSTOMER
The worst company ever, they do nothing for you, i called many times to get a new promotion trying to low down the bill and they never did anything because Im an old customer, as soon as I called to disconnect everything, they come up with many deals, and I told them that its to late I already got someone else, they even said they would go lower than the deal I was getting, so I told them, that to keep me you would give everything i have for less than 87,99 per month and he said that its impossible to get 4 boxes HBO and many more channels with DVR in every room, so I said sorry we got nothing else to say.
You like altice one, That is going to send everything you talk about to optimums computers for evaluation, want to know how Optimum treats customers throughout NY and Ct, visit this one Optimum Executive blvd Yonkers, youll be sorry
Stay away. Service is terrible. If you have any issues customer service will lie to you to tap you into paying for your phone despite canceling service. Total scam.
I went in twice asking for help for an inconvenient I had I called optimum they told me to go to a store and this was the closest one but the guy ROB. Has a bad attitude didn’t even let me tell him what was going on did not help at all and this situation happen twice if doesn’t like his job or does not have the patience this job is not for him thank!
Horrible ..was here on 2 separate occasions twice for well over an hour and always under staffed , there phone selection is a joke better not want an iPhone 11 or Samsung note10
I was there for the adopt a pet event, got there on time, waited on line an hour, had to listen to the optimum sales pitch, got up to the front of the line & was told all 20 dogs were adopted & we couldnt view them anymore.
This was my first time Ive been in the store to setup a appointment for internet and TV service! It was way better than being on the phone.
Optimum seems to have suffered in the customer service area. We attempted to get the new Altice boxes but they cant or wont fix the signal issue that is in my area.
Manager too busy to come to the phone, no concern, no option to call me back, referred me to customer service who keeps you on hold and are rude and arrogant, What a Joke, terrible company
They were very friendly and helpfulUnfortunately the altice service suvks
Iam coming to conclusion that optimum it has lost their customer service. 😬😬😬😬😬😬😬
Great new experience especially speaking to the remote control to help me find channels and programs.
Got a great deal on a full bundle for the house.... customer service was good...
The staff help us alot, really good service
Their internet service is unreliable snd its difficult to reach customer service.
Useless didn’t even answer the phone when I called. So I could have saved a trip.
Horrible service. And made me pay for a service that didn’t work for an entire month!!! So I cancelled the service. Bye bye
Customer service is good but the overall service needs improving
Very kind knowledgeable employees.
One of the best places in Suffolk county to shop.
Not a full service location. Only for sales
The assistant was very helpful and honest!
Great place for good deals
Cable box always rebooting on its own
Needs more selection on tablets and devices
Nice store, helpful staff
Jose F. very helpful and knowledgeable.
No respect at this place.
Didnt go inside
Great service and staff
Way too expensive
Very good
Customer service good
Visited Game of Thrones alter
Great experience
Great service
Great service
Friendly staff!!!
Its Alright
Helpful staff
Helpful place
Whatever
Good attention from the lady who attended us
I dont like it because I have to wait a long time for my point of view bad attention
😊
1 star because you cant put 0 for a comment
They do not solve problems they only make one wait and they do not know how to solve
I love and your attention
Total reviews rating 3.3
59 Reviews for Optimum Experience Center 2023:
Review №1
2019-05-04I love Altice One...Had a great time taking a picture on the Game Of Thrones / Iron Throne...
Review №2
2022-07-28Went all the way there to pay a bill and they take no cash.
Review №3
2022-01-16Clean store, no customers and they will not exchange cable boxes. I was told that you can exchange a defective cable box, but they will not allow it at this location.
Review №4
2019-11-09They only like new customers, but if you need any help They are the Rudest people ever i find in any retail store/Business.......That was the reason i left optimum in 2013 I joined Fios. At least they have Very Good Customers Service for Existing customers NOT ONLY FOR NEW CUSTOMERS. LIKE OPTIMUM
Review №5
2021-06-01Unless youre an optimum customer you cannot buy a phone here. Strange but for $30 a month I guess Ill do the extra leg work. Addition reviews to come on their service....The cell service was horrible, constantly dropping calls, unable to connect, missed calls because of poor service. I canceled 60 days after signing up and went with a big 3 company.
Review №6
2018-10-03Went to the store tried to get the service and even though my cousin has a passed due balance and he is long gone , they said I was responsible for that bill. Spoke to Eric the manager and gave me the lecture on paying passed due bills, after explain to me that it’s not his problem and I should pay it up.Later on I found out they work on commissions....ughhh loser .
Review №7
2021-07-31Have no internet access, they couldnt help, said I needed a service call at a ridiculous price. Why am I paying such high prices and have no internet access!!!!!!!
Review №8
2020-12-28Their customer service told me they accept equipment returns, but they DO NOT. At least the guy there was polite...
Review №9
2020-02-17Great people with awesome attitudes did a great job getting me a new phone. I love it and will recommend the service to all my friends.
Review №10
2018-09-06Louis is a Great help ! He knows his stuff and what he doesnt know he will find out for you. Hes not afraid to ask his co workers for the correct answer if he doesnt know it. His co workers are very helpful too !