Optimum in Lindenhurst
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Lindenhurst, Suffolk County, New York, US
Site: https://www.optimum.com/stores/n...
- Monday:Closed
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
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Very helpful staff and smooth experience returning equipment. I will definitely be back for any future cable servicing needs.
The security are very profetional help alot whit good info the parking is a nighmear and some worker are to slow inse take more tume than normal
If there was an option to give -5 stars I would. I’ve had optimum for about 3 months and when I signed up I was offered a $200 gift card, 12 months on HBO max and 1 month of free internet on my 3rd bill. I had received my 3rd bill and the free internet credit wasn’t applied. I called to rectify this situation and was on the phone for an hour and a half and spoke to 5 different people who shuffled me between the same 3 departments (billing, sales and customer service) 1 salesman had the audacity to offer Optimum Mobile…All representatives said they did not see this promotion on my account, only the gift card for $100 which was also wrong as it should have been $200. When I asked for a supervisor they explained that this was not possible. After all of this, they were still unable to help and promised to call back tomorrow when a different department was in. I had already entertained the idea of switching to Verizon as I’ve heard much better reviews from friends and family about their service (I’ve had channels freeze multiple times) but now after this experience I am most certainly switching to Verizon once the yearly promotions that I do get are removed and the price is more comparable to that of Verizon’s. If you are looking to add optimum as your service provider I highly recommend against it. This has been one of the worst experiences I’ve endured.
The worst store ive ever been in...i waited for 2 hrsThe people were completly rudeThis company is in danger..if i were a gambling manI would bet the house on this company to failBye to being robbed
I was unhappy with the Altice service and that was why I went to return my stuff but the lady that met me at the door was so sweet and loving. Like a motherly welcome. She explained everything thing, waited until I got the stuff together, took it from me and took care of everything for me and made the process so easy. By the time I got home I had a confirmation email that everything was taken care of.
If you go there in person prep your self for Soo long waiting time outside in your car. They take customers 1 person at a time. Initial waiting time start with 30 min. I wait 90min. For 7 person front of me. Something wrong. Just saying.i hope they can get back to normal like the other businesses.
Great customer service at the optimum store today.
Went here to return all of my equipment and thank goodness there was no line. They will take your temperature at the entrance and have you stand on the side of the wall inside until you are called, there were only 2 windows open at the time and i watched how both attendants dealt with costumers and they were very professional and along with their neat appearance. Michael took care of me and I have no complaints whatsoever, I even forgot cords in the car and I was able to go and get them without any issues.
Dave was excellent. Wait time off. Said 15 minutes it was slmost 45. 3 people working inside only 2 waiting on customers. One bagging new products. Should help custimers and bag when not busy
Very kind and polite staff despite the long waiting line!
Your supposed to change your cables boxes for an upgrade and they refused to do so. Then when I called optimum they told me the teller mike that helped me at the store removed the $10 promotional after a representative on the phone gave it to me for being a long time customer. Had to find the person who gave it to me in the first place so I can get it back. And this man was very rude.
This Optimum is woefully understaffed. Seeing as Optimum stores seem to be few and far between, it was no wonder there was a steady flow of people waiting to be helped. It irked me that the store was equipped with eight work stations, yet only two employees were present (apart from the one directing traffic at the door). I had gone in to return a router, which took only about 3 minutes to process once it was my turn; however, I was waiting in line for half an hour before that. I wish they had a more streamlined procedure for anyone just planning to drop off equipment. Had I known that it would take that long, I would have just gone to a Walgreens or FedEx to mail in my router.
The store itself is fairly efficient, but they have limited capabilities and cant help with some important issues.I give 1 star because optimum/altice or whatever branding you want to use, has the worst customer service of any product and any industry Ive ever seen. They bounce you between different parts of the company and wipe their hands clean at the transfer so you have to explain your situation many times while the reps take no attempt at making sure the department theyre transferring you to has the ability or desire to correct your situation. You then get bounced back to where you started and Ive spent over 2 hours with no resolution on the phone with reps that were quite useless and hatd to understand because of poor connection and other communication issues.
This has the worst service and the internet , customer service constantly leads you on so your 2 month guaranty is up sending texts over with no results , they sell you on the best but in reality your not getting what’s promised !!!! Stay away the worst service and customer service we ever experienced …… because they won’t hold to there promise we will have no choice but to use social media to let the masses know how bad this company is .
They wanted to charge us the same price for only internet as to a triple package of phone/tv/internetA while ago we returned a cable vision boxUpon returning another one today they stated we had another box to returnI used to work collections and noticed this company had a reputation of charging people and putting them into collections for boxes that were returnedWhen we got in contact with customer service the rep was rude through and through. She refused to believe the box was returned until we stated our proof of return which was the receipt and the rep stated then that she now sees it had been returned on Oct. which it was not it was returned on Jan. Which she then confirmed was also true; how do you get the return date wrong if it’s right in front of you? When asked if we have been being billed every month for the device though it was returned she stated we need to speak with the billing department in which she transferred us to the billing department only for the billing department to be closed.Like I said I used to work for collections I’m starting to sense a bit of extortion from these guys.Take this review as you will I’m just telling you what I notice and experience.
Took me an 1 hour and half just return my box! What a ridiculous place! They should just better close down this place. What a joke! If i can give negative star i would definitely!
Why is it on every low star rating everyone gets referred to facebook or Twitter social media pages???So were supposed to air our dirty laundry to the world? Are YOU For real optimum? For.the outrageous prices we pay for your products and services there absolutely needs to be a better.solution besides a cookie cutter.answer.of going to facebook and twitter. Surely you can do better.than that???
Worst company I’ve ever dealt with. Total scam artists. They provide you with old used equipment during a pandemic and have security guards at the doors due to such sustain for the company. I was given a old used not even programmed router 3 times in one day that did not work. I was patient and considerate throughout the 5 hours I spent back and forth and was told the third time I was not allowed back in with the router that did not work and have serial numbers scratched off their 5+ year old used device. This is during the pandemic, you should not be giving used equipment regardless but most specifically in this situation. Completely disgusted with this company and it’s only gotten worse everyday.
Went to return equipment and it took around 30 minutes to be called in. The customer representative who helped me was friendly and kind. However, the woman at window 1 was extremely rude and yelled at me when I got too close to my fiance. She was also not helpful at all when asked questions about a bill. I dont recommend this service to anyone.
Waited 2 months for a credit on my account for a $70 charge on my bill. Still havent gotten it. Terrible internet service and customer service by phone is a NIGHTMARE. Literally the only good thing i have to say is the staff at the location is always extremely helpful & friendly. Unfortunately they cant address issues with billing or credits in person.
Worst cable company on planet earth. Thought when the Dolans were out it would improve. It hasnt. Worst customer service. Constant internet problems. Stay away from Cablevision. Not worth the discount pricing.
Waited forever in line. The setup they have there is horrible
Zero stars is more like it. Customer service reps are disgustingly rude! Optimum as a company promises so much more than they can provide! Their service never works. We had 9 technicians in the past 4 months come to our house (in which we were told they were FREE service calls that optimum requested themselves, come to find out they charged us $80 each time!) still no service. Spoke to numerous supervisors who told us “we will credit your account once the issue is resolved” it took 5 months to “resolve” this issue, veryyyy slow speed internet though. We called back to speak to the supervisor who had promised us a compensation to our bill considering we weren’t even able to work from home during quarantine; to be told “sorry miss you were lied to, Optimum’s company policy isn’t to give compensations, they must have just told you that to get you off the phone. Wow, great customer service optimum!! I will be switching to Verizon as of today.
Super bad customer services. I couldnt even do what I needed to do. I was supposed to drop off some items but they made me register myself and wait for about one hour while I awaiting my turn. Come on! Thus is not a doctor appointment.Not good at all!!!!
Charging me double for Internet (I signed up for a deal in June) which is not even working properly. Your customer service is terrible as I’ve spent a total of 18 1/2 hrs on phone and in store trying to communicate and straighten out. You are ripping me off and not fixing either of the problems and I’m a new customer. Headed to local news this week and social media blasts.
Customer service rep who waited on us gave me the wrong info on a service i ordered also swapped 3 boxes for me and forgot 2 give me the remote controls. Had to go back in to get them and that was a hassle cuz its easier to get into the Capital bldg than this office.
Fantastic customer service. They send you a text when youre next in line. Maximum wait is about an hour or less due to covid-19 restrictions. They always have somebody in front to answer your questions. Lupe was pleasant and friendly. Be patient they will get to you. I give these women a lot of credit because the public are a pain in the behind. Be kind to these representatives, theyre just there to help you.
If I can give negative stars I would do so with a smile. Although not exclusive to this store , which I do have issue with as well. I was told today that I could not come to the store to pick up my Altice Mini after I was already there , I was informed by the people working the desk that they can not do this and there is nothing they can do about it. The issue comes that I was on the phone with the company and they told me I could go to the store and get one today. Furthermore I was in a text conversation that also stated the same. The supervisor was less then than thrilled to talk to me as if I was being a problem to her and the associate continued to call me “boss” which I found rude and unprofessional. I have been having an issue with this company since I started my service back in November, requesting a call back and still waiting on any correspondence not started by me, I cannot take any more two and half phone calls going around in circles. If you are reading this please MAKE THIS RIGHT!!!!
The store is okay. The cable prices not so much!! You are taxed on almost every single thing on the bill!! OVER expensive, overrated. Verizon always the better option!! Cheaper no taxes.
Worst customer service in the history of man kind! I spend endless hours on the phone with so many rude ladies ( from India ). I downgraded by package and they still continue to charge me the amount I was paying but yet already took away my channels and decreased my internet speed. When to the Lindenhurst location the other day and waited online for an hour and a half to trade in my old box and of course the kids working there had no clue what they were doing and couldnt help with the billing issues. Than they gave me a new box which was supposed to include DVR and the Caribbean woman there told me the DVR would begin working an hour later. two days later and still no DVR but yet they continue charge me the full amount. I called customer service for the 7th time and the Indian lady of course was of no help! Im beyond frustrated at this point and dont know what else to do. Next step is to cancel cablevision once and for all! This seriously sucks!
Clean, well organized facility. Looks to me enough precautions have taken in the middle of this pandemic. Two star less because I dont need to go there if they didnt bump up my internet price, slowest speed 200M, highest price $100. I switched away from Optimum.
I was in and out. Well organized with covid restrictions. The person at the counter was super fast. It was like she pulled a new cable box from out of the air!
If they are your cable/internet provider I recommend not signing-up for autopay, even if there is a monetary incentive to do so, because they may siphon money from your account without advanced notice or billing you first. If autopay is your only option, I recommend using an AMEX card so that disputes are easy to process. For instance, a tall truck drove by and snapped the cable that connected our service. After several weeks of waiting, without internet nor TV, we were given an appointment and waited all day. No one came. Then, after waiting some more, a crew finally came out and fixed it. We were charged several hundred dollars for the person who never came (apparently they put in the computer that they did and no one was home) as well as the crew of 4 persons who finally did come (they did not need to come inside once, the dropped cable on the exterior was the only issue. . . which proves the first person did not come, because they could have fixed it with or without someone home). The cable snapping was an act of nature, not sure why the repair costs are offset by the customer? The value of their service and pricing schemes keeps getting worse. Less and less channels are included in their packages, less and less English fluency in their customer service personnel, no reimbursements or credits given for the extended periods of time that you are without service and now any time you need repair service it must be on your dime. Unfortunately, they monopolize our service area and satellite is one of the only other options- which we are seriously considering. Looks like all you can do as a customer is take defensible stances by using certain credit cards for payment, leaving reviews of your experiences to warn others, and researching your options well so you can switch to a better (not worse) provider.
Very attentive quick and smooth service
Its a problem finding parking in this place. They need to make a bigger parking lot knowing how busy they get. I lost my turn because I couldnt find parking. I was at least 3 mins late and had me register again. So therefore another 2 hours wait. Im a very patient person but after they told me I had to wait that just got me upset just to return 1 box.
People are nice, wait was short. But beware when you need to cancel service!!! They charge you for the whole month even if you just started a new cycle the day before 😠 we were fortunate but I can say that it feels wrong (does a new account at same address get free service ... or does Optimum get to collect double?)
This location is an easy on and off RT. 109. Can be seen from. Agent meet at door to collect name and cell number for appointment. This requires a long wait in personal vehicle for text message. Parking is horrible but extra parking is available about 100 feet to next driveway.
Not too long a wait on line, but the woman who helped me kept trying to say she couldnt look up my info until I paid my bill, but then she still pulled up my info before I paid. I really went there to find out how to switch to the new Altice service, but then she said I would have to pay a $59 service fee just to have a guy switch out my old equipment for the new ones. I decided not to. Also wanted to find out about changing my plan, and they dont do it from there; she said I would have to call customer service. I should have stayed home.
I wont go into the gory details of how Cablevision/Optimum/whoever-they-are-now has broken package deals that were agreed on, randomly raised the bill for no apparent reason, etc., etc. You want to hear about my experience at this location. I went in to cancel our account, since I got a FIOS pkg that was less than half what I was paying here. The associate who assisted me never looked me in the eye, was hurried & curt, and didnt care that I was horrified by the news that I had to pay for the full month even though I was closing my account on the 5th. (Weve had our account for many years & never agreed to these terms.) I was waiting for her to shout, Next! and have me removed like youd see in a movie. Whatever corporate entity that bought this company has brought a whole new level of jerky business practices to the equation. Avoid at all costs.
Where do i begin....I waited in line in 45ﾟ weather for 20 minutes to be told that their system is down. They didnt allow anybody into the building while the system was down. Even though there were elderly customers in line. I pleaded to see a manager, they sent a customer service representative to talk to me. This angry loud woman barked at me before I even said a word trait, she was streight up rude when I pleaded to let the elderly customers stand inside at the representatives stations which were all empty!!! The girl refused to get here manager and states it was company picy to not let anyone in?!?!. I left immediately. Seriously f*ck you Optimum im going to switch to verizon. This is optimum in a nut shell, DO BETTER.
I went there today to exchange a non-functioning cable box. Staff said it was a 2 hour wait in the cold. I am thinking that returning to Verizon may be a better option.
Ok so was in the store today 6/22/2020 had the worst time with one of the employees there( Verona )I know this store for many years and they have the worst Costomer service.
Girls ar counter couldnt be ruder! Awful experience, they refused to help me with my problem. I went home and terminated my service and I will tell ANYONE to go elsewhere for your cable tv needs
Service has been extremely reliable for many, many years. Packages that Ive been subscribed to are not automatically updated to the most cost effective option as years go by. If you need to phone company expect to go through numerous voice prompts. Once you do get a person on the phone the customer service is very good. Overall a very good experience with the company.
They continue to treat customers like they dont want us as customers.... the counterperson made us feel like she didnt want to be bothered. Were moving, and wanted to see whet plan would work for us.... we ended up CANCELING our service and walking out.... Hint; if you advertise a low price for new customers, you shoukd also offer it to existing loyal customers....
The staff at this location are great, never had an issue with them, However, the service its self... is absolute garbage. I cant watch anything for more than one minute without it hiccuping. I have to regularly unplug the box & still have problems. Had a tech come to the house just yesterday.. Turns out the previous tech that installed the cable didnt set it up properly. I had a couple hours with no isssues and now, once again I cant watch tv or any of my dvrd shows without an issue. Never had problems like this with Fios.. As I mentioned above, absolute garbage!!!!!
Very poor service. The employees will not help with any issues if they are within an hour of closing. They did everything possible to not do their job. After spending an hour trying to explain my issue I realized they were just pushing me out so they can close, which they are known for closing before they are supposed to. I had to go home call Optimum who saisaid the store should have been able to take care of issue. These employees are useless and should be retrained or fired.
Its always really busy.. and usually a long line, but the line goes quick! Staff are fast and professional.
Slow service..not enough employees to handle overflowing customer lines...
Optimum is perhaps the worst company I have ever had to deal with. They do however have a MONOPOLY so it appears they can get away with it. Its not so much the Viewing service But rather their business practices that are so disturbing. If you go on their website and look at reviews they mirror mine. No wonder they got a rating of 1 out of 5 on a satisfaction scale. Just look online at consumer affairs. I believe they have earned a lower rating but one is the lowest I can give.
What a joke. Had a modem and router moved. 1st tech snapped the wire to our roku, didn’t tell us and left the house with it still plugged...a live wire 🙄. 2nd rep “Mike” cancelled while we were waiting to arrive, said it was a 3rd party company not him? Umm optimum sent the original guy. The customers don’t know that, optimum are the ones sending them. So I guess the bright side is the house didn’t burn down with a live torn plug still connected to the power outlet that the original tech didn’t tell us he did and left. 2nd rep actually laughed at us on the phone 😂 is this company serious or what?
Worst customer service EVER. I have to drive miles to get here for an HOUR wait. No where to sit. Why am i waiting an hour. This is ridiculous. Worst company ever. Go Verizon
Firstly, I am a licensed Private Investigator and one facet of my job was to go into places of business and write a report of my experience. Today I was retuning equipment, now let me digress. I joined optimum in September when I moved to Long Island (I was told this was my only option). From the beginning there were issues with the internet going out for up to 20 minutes at lease 5 xs a day. I reported it. I was told to reboot, I was told there were servers down. I called the next day to have some come out and check the wiring. They did not bring a truck that could check the poles. They said the would send someone back. The following visit they came and said it was not hooked up right. The wifi was still not working. During this period my WIFI was going out regularly. Another visit I made sure I stayed home, I have 2 Pitbulls a ring door bell and a cell phone. They did not show up. I was told the next time they were available was in 3 days. I spoke to a supervisor and they said the would make an emergency visit the following day but I had to be available in the home for 8-8 (wait the drama is coming). They did not show up. They told me to bring my equipment to the Lindenhurst store located on 109. I waited an hour in line. I received new equipment set it up at home and ....it still did not work. Its coming wait for it....I called verizon they were here the next day and I havent had a problem since. I should probably mention I am a day trader so I have lost thousands when the wifi would go out with optimum. I called and told them I switched to verizon and I would like to have them pick up the equipment. Once again I was told from 8-8 I had to be home, they never showed...Here comes the good part. I waited till saturday to bring my equipment to the store on 109 in Lindenhurst, Long Island there was a huge line all the way to the door. I saw someone walk away from an employee a (Male, Hispanic, in his 20s a little overweight his hair was shaved on the sides and bottoms and had a pony tail on top. (yes that look)I handed him the equipment, he aggressively pushed the equipment aside and asked for the next customer. The Hispanic male told me to get in the back of the line. I said would you like me to tell everyone in line my optimum my experience and now I am a Fios customer, I started to tell my story and within a few minutes some woman took my equipment but would not give me a receipt. The hispanic man stated cursing so I started to take video, he grabbed my hand along with the phone and I think its sprained.I called the police. An (African American, 40s, 56, 185 lbs, Big wig and ALOT of makeup) Told me to get the F out of her store I called 911 I wanted my receipt and I was going to press charges against the Hispanic male. Thats my Optimum experience. I had Fios before for 5 years, never a problem, I have them now no problem...Oh yeah I should also say on another call to customer service, I should have my computer 10 from the router. The Fios guy said I had the highest speed available. A nightmare. DONT DO IT! you have been warned.
This has to be the worst company Ive dealt with, horrible customer service. I called yesterday.. Got hung up on while speaking to a rep. Called back to cancel my service, the rep gave me new promotions while keeping all my same services, I hung up happy. Got home and my entire sports package was cancelled. I called today and the gentleman I spoke to told me I had to wait until 11/5 to get the sports package back at my current rate (I never authorized it to be removed and I was told I had all the same add ons, I was just given promotions to lower my bill) and he refused to transfer me to a manager or the cancellation department. I then called back to cancel (after being hung up on once, having my services removed, and dealing with a rude rep I just wanted to cancel and be done with the company), I was then hung up on yet again!! So this is 4 phone calls now, my issues are NOT resolved. Very upset with the customer service!
I wish we had Time Warner Cable in Suffolk. Never had an issue with them when I lived in Queens. I can see why Optimum is banned in the town of Brookhaven. They are an absolute nightmare to deal with. Worst customer service I have seen from any company.
This is the worst Cable company Ive ever dealt with.The channels keep going down.Its a whole process to reboot the boxes everything.When you want to watch a channel is says you can be watching this channel in minutes.This is ridiculous,especially when the channel is included in the package.Do not use this company.This is a waste of money.
The experience of cancelling service and returning equipment is not only made as difficult as possible (i.e. try to look for cancelling service option on the optimum website....) it is anything but white glove. If as much emphasis was put on a stremlined service cancellation process as there was on customer retention Optimum may have the right to call their treatment of customers as white glove. I guess Dolan is hands on with this process just like the knicks...
Every couple weeks my Internet goes slow and at the end they recommend to change modem or router . I shouldnt have to change equipment twice a month. Also every couple of months Im upgraded to new speed for a higher price and dont see any new results . Still getting charged high prices for a company that gives you upgrades but still the same slow speed.
My bill just keeps going up and up and up without changing a thing on my service. Not sure who is going to give me a better deal now. Been with them since 1972. Service use to be great many years ago but now its in the toilet!
Terrible service, the woman couldn’t even understand my problem with the Router that doesn’t work and after twenty minutes she disconnected me . Terrible
I spent so much time waiting on line only because so many people dont pay their bill on time and their cable is shut off! I was the only one on a line of 12 people that had an equipment problem. Took care of it in less then five minutes. All the others were about 15-20 minutes each. People, please pay your bill on time or have on separate line for just late payments!
The worst customer service I have ever experienced. Call the serice number it always says due to unusual high call volume. Any day or time you call. Go head try it. I will be cancelling and going to fios as soon. As they pick up they phone..this is how long im on hold after waiting 1 hr for a 20 minute wait time call back. So basically 2hrs waiting so far
Located on main road between two main highways you will expect a bigger location,but the parking lot here is TERRIBLE.Parking holds about 10 cars and is super tight,if someone is pulling out/in youll have to wait on the street running the risk of getting rear ended. Inside is clean well lit,Theres about 9 computers/desk but ONLY 2 people working and both looked miserable working,I just spent 45 minutes to return one box remote. If you can do it online DONT come to this location. With 9 desks,they should designate some for returns/exchanges ONLY some for payments ONLY and some for costumer support ONLY . Make it more efficient .
Over the years their customer service has gone down. I can tell you stories about their customer service in this past 2 months alone. When I first signed up 25years ago it was excellent. Today I wish they just disappear.
I had to return a modem. Took forever, they tried to tell me just to drop it and leave without s receipt. I stayed to get a receipt. Took 2 guys to finish the job. If you need to do something with Altice, try to do it online.
Called in January to have service tech came out on the 18th due to a pole fire there were no lines had to wait for special crew to come out due to snow storm it took till February 20 to get service it’s not even 3 weeks and they cut my service dew to late payment for service I never had and they said if I don’t pay over 300$ my service won’t be turned back on crooks is what they
Never had any problems with the service but.The tv channels you get for the price is not worth the expense.I called 4 times to try to lower my bill and they would not. I was paying a extra 8 dollars for a sports chanel fee. And I dont watch sports at all.
I am so disappointed with Optimums services. They increased our bill to 3x the original price over 3 years, then wouldnt even reduce our price when we all when we asked them to price match their competitor Verizon (1/3 the cost, double the internet speed). We ended up cancelling, but had to talk to two people to cancel service, and they didnt even send us a box to return the equipment so we had to drive an hour away to return it! Then, they told us they would pro-rate the service, but then changed their mind after we returned the equipment! Run, run, run away from Optimum!
Horrible, needed to return a modem. They should have separate lines for doing different things stood online for an hour in the rain for a 2 min transaction.
No parking whatsoever! Even the over flow parking lot is tiny. I turned around and came home. Somehow, I have a feeling that is what they hope most of their customers decide to do.
Waited 45 minutes in my car and 30 minutes standing in the cold to swap a box. Not good enough for me especially considering how much Im paying for the service. I was very disappointed.
I have been booted off the internet many times I have rebooted several times and can’t talk to a live person. Keep being told to go online...how can you go online with poor service. Optimum is the worst company I have ever involved with.
The Real Deal, Ordered new service for a friend, appointment 8am to 9pm window......no one showed up, call to set up my service and cant on their phone because optimum computers dont provide that feature through a customers phone and thinks everyone is a cablevision customer try it.Want to know this companies reputation? Read the reviews for how they treat customers in Yonkers Optimum Executive Blvd. Now youll onow their business practices.
Worse customer service plus they will increase your bill monthly without any notification. DO NOT USE!!! Plus, they would insult you over the phone and will not discuss any details or help you to reduce your bill.
Extremely long wait, over 2 hours. 🤬 They also claimed that their Altice service was not compatible with my factory unlocked Galaxy S9, so I went to the Samsung store and purchased a new phone to start the service. Later just to test, I put the Altice sim in the Galaxy S9 that they said was incompatible, and guess what...... it works perfectly fine. Thank goodness I was able to refund the new phone. And am now currently using my old phone with the Altice service, problems free. The only reason I am not rating this experience one star is because you cant beat the $20/mth unlimited talk, text & data.
Horrible experience from start to finish with this company.They charge more than you are quoted and makes you pay for a full month after you cancelled services.Left my apartment on December 15. Called to let them know one week ahead of time.They say I have to pay for services till January 8th.Horrible company.Worth paying more for FIOS
Super fast even with a long line. 2nd time there and was in and out very quickly. Little sitting area if you have kids.
The place looks very nice inside sense they remodel it and they are very helpful, nice clean atmosphere, happy customer. 👍😃
Definitely complying with social distancing. Other businesses and stores could take a lesson from how they are handling customers entering building. Very organized and positive energy. Great customer service and smooth experience returning our equipment.
Guess theyre fine as far as the the cable company stores go. Have a little sitting area and enough counters that you can be in and out quickly. Ive had good experience with reps whenever I needed to visit.
I like the way they are managing the customers.You check in outside by giving your cell # then wait in your car and they text you when you are allowed to go in.
While I can’t say anything negative about the staff here, I will say they need a location with a larger parking lot. But at the same token I enjoyed watching the planes headed to Republic.
This business is going down to the bottom, not a first time. Luck of good competition on Long Island, is a cause for these issues:Customer service awful, not trained well employees and the most important thing, they do not care, what they are doing.Pay money and be quite...no alternative cable company, available...This is advise to all who is consider open the service with this, evol business! DO NOT MAKE ANY BUSINESS WITH THIS FROSEN HELL! Otherwise, you will be screw by their policies, customer service and rude people in the local stores!STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!Find alternative service and enjoy your time!
Horrible service. Its not the internet and its not the phone connection. Its the 5 min interaction with the service team which makes us regret a decision of using a service. We visited the optimum office in 1144 NY-109, Lindenhurst, NY 11757 to cancel our services as we were moving out. And the rude and unreasonable lady kept shouting at us about not reading the written envelope bill which comes by post and mentions that even if we cancel our connection halfway through the billing month - we still have to pay for the entire month. When we said how would we have known we were blamed for not reading an envelope bill which arrives in mail. Nonetheless the lady also asked us to keep ourselves upto date on the service related things by logging into our online account BUT to know that we will be charged extra - we have to read the bill which comes in mail.Imagine hearing this for 360 seconds - its almost better to not disconnect to avoid this challenging situation
Optimum has always been very pricey and maintained a monopoly on parts of LI. Unfortunately for us they are the two cities we resided in. Now with the new owners in Canada prices have gone up for existing customers and countined isses with the boxes have become more troublesome as waiting time to speak with a representatve is an hour and good luck understanding their heavy French accents and complacent attitudes. Many of yhe representatives are not aware of the product and often provide misleading anawers to alreasy stresses out issues. We changed to ATT Direct and found out yhat we will be bolled $107 for internet! Need I say more. I provided one star because that is the minimum allowed to post.
Optimum by Altice has unfair billing practices which now charges customers even when not rendering services. For instance I cancelled my service and returned all their equipment on the 2nd day after the billing cycle and found out that I will be charged to the end of the billing cycle. So in essence they are charging me for 4 weeks of service that I will not be receiving. I spoke to numerous customer support employees only to receive multiple answers to the same questions. I will have to pay approx. $180 dollars without any services rendered for the next 4 weeks. I feel this billing practice is unfair and doesnt seem legal to me.
Terrible internet service and the worst customer service I have ever dealt with. They love adding fees that cannot be removed. These fees serve no purpose except to steal hard working peoples money. The new fee they just added was called Network Enhancement Fee. Well theres definitely no enhancement to my network, still the same bad service since day one. Someone needs to regulate these companies because they are getting away with highway robbery and they are criminals.After your response, I certainly will e-mail you. So basically Im paying for fiber optics service and Optimum wifi hotspots, neither of which I use. So youve added on fees to MY bill so that other people can use your service for free. Well doesnt that make it all better then!!
It’s TERRIBLE!!! WiFi hasn’t been working, television is shutting off in the middle of a movie to reboot itself, having issues purchasing movies after bill payment, long waits just to be disconnected after 2 hour wait callbacks. It’s HORRIBLE!!!!
After waiting in line outside for 35 min. I wastkldtbat they couldnt help me andtbat I should ca the support number.
No manners from people handling the line. They need to remember we the customers pay good money. The least you can do is be curious.
The optimum store is actually quite nice and the people are always very helpful and friendly. The only possible thing that may help if they knew a little more about their products. I was there to get a new modem since they said that makes my internet connection slow and the new modem they gave me was identical with the old one. After I switched them I realized that and of course my internet is still slow. Just a waste of my time and a few hours of frustration with no results.
So long Cablevision your to much 🤑🤑🤑
Terrible service and long wait!
This company really just strives to get worse and worse. I guess this is what happens when an orginally local company is bought out by a foreign one. Unfortunately there arent many alternative options out there
Very polite and courteous staff. Stopped by to replace my 8 yr old modem . Covid compliant store. Thanks for your help!
After having cablevision my entire life almost. I remember the first wired cable box. I have decided to stop being ripped off. Altice is nothing but money hungry. The treat their workers horribly like their customers. Cost increase every year. They wont even try to work with you on the cost. I now have FiOS locked in for 3 years at $80 a month with free modem. Then got YouTube TV for $50 more. Much better than cables $290 a month! Good bye!
The young man we were speaking hang up on us he acts like we werent supposed to ask any questions he didnt even take the time to answer couldnt he get his name he shouldnt be working in customer service
I shouldnt even give a star. The people even the “ supervisor “ was no help. I got promise 3 months & when to complain about me not even getting the 3 months & fine out the girl doesnt even work there anymore i didnt get no help at all. WORSE MISTAKE I EVER DID!
Today, 8/15 @ ~8:45amI stopped at this Optimum store in Lindenhurst to gather information about getting a new cable box.The young woman at the middle computer who helped me was knowledgeable, clear in her instructions, patient and kind spoken. I walked away very happy about my very productive visit at this Optimum store.And, God spare me I will return to pick it up at my earliest convenience. Thank you Lindenhurst Optimum. Please keep up the good work🤝🏼🤝🏼
Knowledgeable staff with good problem solving skills & personable.
They made me feel really comfortable and were very polite when I came to return equipment yesterday
The guy that helped us out today was excellent. Friendly, patient with my dad and went through all different options with us to help us lower our monthly payments. Thanks guys!
They were quick, but when I asked if I could be upgraded on my service was told no. I called customer service when I got home and they said yes. Why couldnt they just do it and save me the time?
Horrible communication and customer service. Is there an adjective that’s stronger than horrible? If so, they own it. Who in their right mind would give them a 5 star review??Every time I have a service outage, which is way too often, I can’t get accurate information if any information at all as to when it when my service will be restored. Text updates that are wrong and useless, over 24 hours to get a return call with more inaccurate info. Lucky for them, the only other game in town is equally terrible. So we’re all stuck with subpar service that’s ridiculously overpriced.
Staff is professional and nice.. i was treated with respect.
Terrible customer service as usual.
Having trouble with new box that they just installed a week and a half ago I was asked to bring the box in to Optimum because it may have a defect I felt that this was an inconvience to me we pay almost $300.00 a month, I was told the earliest they could get out to me would be three days, when asked to speak to the supervisor I was put on hold for eight minutes the customer rep took my cell phone number and said they would call me back I reminded him that it was already 10:15 pm at🙄lozy service.
Switching over to Cablevision was a nightmare and the biggest mistake my recommendation is not to use them they came to my home on a Monday the technician cut my second phone line and disconnected my home entertainment system so by Monday evening the nightmare began numerous phone calls to no avail and after the fourth day finally getting to talk to someone only to be put on hold for one hour and then being connected to the most arrogant man imaginable at this point I became so disgusted and discouraged that I hung up the phone and called my previous provider and went back and the reason again why I originally went to Cablevision was because of all of the promises of certain stations that were never gotten so if youre thinking of going to Cablevision think twice because their service sucks and it will take you days before you can speak to someone and then get aggravated as far as speaking to a supervisor thats another joke the woman claimed that all of their supervisors were in a meeting really at 8:30 PM definitely not a way to keep not only a new client but any customer as far as I’m concerned I wouldn’t even give them one star
Bad place very slow only two people work and a long line outside people were just leave thats how slow they were.
Their service is very bad👎🏻, all those who are in the window are very rude they should not be there ... I do not recommend them , I did not expect such attention
Was with Cablevision many many years since they sold their company this is the worst company no longer a family business its like dealing with a foreign country only out to rip us off sales bad service bad prices bad billing practices unfair go to FiOS better deal better service and if you are a Verizon customer yourself you get a $10 discount every month wrote letters to consumer affairs New York State Attorney General no help Run from Cablevision as fast as you can get FiOS and go to DIRECTV to stream more cable channels and it comes out half the price with FiOS and DIRECTV then Cablevision no joke investigate and you will save a lot of money every year almost enough to pay your car insurance cable vision turned out to be a rip off
Vicky was absolutely amazing, a life saver such a pleasant person to work with. Thank you so much for your help.
3 hours to sign up for altice mobile. $600 for cheapest phone and doesnt work yet. Only good time rep Lupe
Terrible service! Tried to find out when my services would be restored and they refused to provide an estimate. They no longer care about their customers since the altice buyout.
I went to take back equipment because I refuse to pay $200 for service its just to much
The staff was very nice with helping me get the additional phone for my son. She was so helpful.
My WiFi service been down and I’ve called multiple times and the problem still not solved I would like my problem to be solved and they won’t do anything about it and on top of that I have to Pay for someone to fix my problems for the service that I’m already paying it’s unacceptable.
In and out quickly. Nice job if social distancing inside. Polite, courteous customer service agent.
The person who helped me was wonderful. Took back old equipment and gave me the info needed to correct the installation problem at me new apartment.
Never again really bad experience I was overcharged, bad services everything is bad.
Horrible experience. I was told by Optimum Service that I need to go to a store and pick up a new router and modem because the ones I had were defective. Once I get the new ones, I simply needed to send the old defective ones through Fed Ex and they emailed me the shipping labels. When I get to this store, the Rep tells me thats not how its down and I need to bring the modem and router to them. This was their mistake and they wouldnt accommodate me. Wasted my time
Dont get cable they rip you off now get FiOS its cheaper and better they gave me a cable box without a plug and then wanted me to go back so I cancelled cable and got FiOS and they still want to charge me till the 20th of next month even though I cancelled already I aint paying
ONE hr wait to simply exchange a broken cable box.
I HATE that I cant talk to a person 20 mins and still no one to talk to I need a tech # now to set up the cable box and I dont know how to get it. I could scream right now
It was too cold to be waiting out side. They need a better way for the customers not to freeze to death.
Walked into the new Bethpage location on Stewart Ave at 10:15a and checked in with an associate who told me it was a 45 min wait... to return their modem!The store looks cute and new inside but lacks enough seating, there is no one available to assist with questions on any of the devices and best part.... NO CUSTOMER RESTROOM. How can you tell people to wait 45+ minutes and not even have a restroom? There is no where close to go either, so DO NOT COME WITH SMALL KIDS who might not be able to hold it.There are 6 counters and despite the flood of people in the store waiting for help, always 1-2 people sitting behind a desk looking around with no customer in front of them to help.....?This store wants to be technology forward but lacks the human touch that will always be needed. Atleast let people make an appointment or check in online instead of unpacking their kids and stuff to walk in and be told to wait.
They helped me out.
Spent a good 45 minutes to talk to a representative from your company why isnt there a number for customer service direct other then that no other problems
Hooked up there new altice service for the 1 month I had it installed it was nothing short of a aggravating nightmare..customer service on phone when I told them I have had 3 techs to fix all the issues we were having that I wanted to cancel everything the guy his name was Ron said no I need to wait till the end of the month to cancel!!! I asked for a supervisor he then tells me theres no supervisor there to talk to I would need to call back tomorrow..mind U this was a morning phone call...I then took all my boxes and equipment a dropped it right to optimum store.. Told them what transpired and they later called from the store I cancelled my service and returned all there equipment to and the woman and manager in the place apologized for everything I had to deal all month with and disregarded the month of service bill as well as told me they will be forwarding me back the 150.00 for the 1st months bill I had gave to them because they double bill you the 1st month!!! Well I did get a bill 3 days later and I signed up with the agreement of 150.00 a month internet phone and basic cancel service and GET THIS MY BILL WAS FOR 289.65!!!!!! I COULD NOT BELIVE THE BILL...OPTIMUM ITS NO,MORE THAN A COMPLETE SCAM AND THEY SUCK THE LIGR OUT OF YOUR HARD EARNEF MONEY..TO LATERALLY WATCH NOTHING BUT REPEATS REPEATS AND STUPID SHOWS I SAW WHEN I WAS A KID! MY SUGGESTION TO EBERYONE CONSIDERING GETTING IT...RUN LIKE HELL AWAY...SERIOUSLY PURCHASE FOR 40 BUCKS THE FIOS INTERNET SERVICE SND GO TO AMAZON FOR 35 BUCKS GET YOURSELF A 4K BOX! YOU GET EVERYTHING ON IT
I agree tv should be freeCable is a rip off and we should not be paying for it.Let the commercials pay for our service like it was intended to be......
The best happy honest answer good job
Not enough people working lines too long. Service great once you are actually assisted
Terrible servic in optomin store wait time vary long. No better on phone call into office. Alltice is terrible.
Quick service and very polite people
Went to two different locations toReturn my DVR that no longer records or plays back any showsthat it did not erase . I was toldthey dont exchange devices atthe Optimum stores.I could not get any representative on the phone, I would go through the prompts it would tell me about websites that were of no help also .After about four hours of talking to a representative ( who I was disconnected from) going to two different locations and wasting time on line to no avail ,and talking to two different associatesI finally got a service appointmentto replace my DVD .THE WORST CUSTOMER SERVICEEXPERIENCE I HAVE EVER HAD .
Horrible! Website shows store open on MLK day. Parking lot full of disappointed people. I just love to waste time! Typical cablevision service.
The store had quick service. The cable service on the other hand is terrible and I was there to drop off my equipment
Easy transaction, got an extra box in 5 min no wait, nice space. Only drawback only 6 parking spaces in front of store.
Has little parking big lines not enough help my problem was not solved no restroom and you are on line for long time 😡
Worst Customer Service Ever, They made a mistake and suspended my service and it is impossible to get an answer from their horrible customer service team
Could not understand when they spoke to me not clear....
I returned my equipment and yet I got a call last night asking for my payment. Meanwhile the clerk clearly did not put that in their system.
Parking is horrible with a Yukon Xl and Now that Altice has taking over EVERYTHING IS SLOWW THE CUSTOMER SERVICE, THE EQUIPMENT EVERYTHING SLOW,SLOW,SLOW
Nice people. Quick service. I searched for a parking spot longer than the service they provided. 😄
I did 1 star because there is no option for zero stars useless people
Wish I could put less than a star its disaster
They were helpful. I did a return .
Optimum is the biggest thieves out there .. there is no worse company if you ask me ..no one answers the phone and service is sub par ... do yourself a favor and stream !!!
You guys stink!!!! I pay a fortune to watch TV snd I can’t get anyone to help
Nice people and very helpful but the parking lot is way too small and difficult to manuever your vehicle.
Just went there to switch my boxes. A bit of a line but went pretty fast. I was in and out in good time.
Horrible, customer service supervisor actually told an employee not to answer any questions.
Would be better with more staff up frontDoing the best they can with Covid limits
Worst service and mis informed employees and issue still unresolved
Is the worst experience I ever had just to switch an account to a different business name, they didnt have a clue what to do, or where to call, till 3 months later
Ridiculous waiting time after appointment and terrible customer service.
Didnt wait too long! They also did Social Distancing!
The women I spoke with was rude and arrogant to the point I suppected her to be a raciest.
Excellent service...bought a new phone...transferred everything over to my new phone for me..Thank you Bernard!
Good service at this location. Well staffed with friendly and knowledgeable folks.
Fast and friendly people good service
Fantastic.. in and out. had to swap out an old box for a new one on my way home from work and was expecting long lines
Everytime Ive come to Optimum on Rt. 109 theyve always been very pleasant and helpful.
In and out in 5 minutes. Issue resolved.
Classic utility office. Long lines and weak service. Be prepared to wait while staff closes up Windows.
Returned equipment fairly easy and straightforward process but FiOS service is the best.
Great n fast to get out
Parking is not the best but once inside the line moves fast. They had at least 8 people behind counter helping customers
The Hicksville store has closed. The new store is at 1101 Stewart Ave., Bethpage.
Line to get in but staff friendly and once inside it goes quick
Service was good but there is always a long line
Waited too long on line outside in the cold,no service for the disabled .
Had to pay a bill. Quick & efficient courteous service desk.
Terrible customer service, too horrible for words. This company is beyond dreadful.
Theyre really courteous, patient and helpful everytime I go there
That always close 5 minutes before store hours
The worst optimum service representatives ever you can find in long island is the one working the optimum store in Route 109 Lindenhurst.They are rude impolite and definitely not professional they need more training about how to deal with Customers and use good manners talking to clients, when you go to store they refused to listen to your service issues and try fixing the problems, they are egos to cancel your account quickly and fast rather than helping you with your issues.definitely they dont care about the company name or reputation just like they dont care and want to corrupt optimum. feel bad about the owner of the company...
Terrible customer service
Very nice staff, everything went smoothly.
I dont visit there often but the Optimum Store always has great service!
Good service but parking lot very small has accident history.
Who gives Cablevision ratings for anything over one star?
Nice staff, waited less than 15 min.
Didnt get what i needed. That wont have remote controllers for another week.
Thank God this time was good service 🙂
Very up to the task as far as protocols for covid. Was impressed
I want FIOS back, I want the money I lost in the switch. Optimum promised me the world and delivered nothing but problems.
Really impressed by the customer service: professional, courteous and friendly staff.
There is not enough parking and it takes forever to get helped but once you get to be helped, they are pretty quick.
Total reviews rating 3.1
199 Reviews for Optimum 2023:
Review №1
2022-06-16Prices are extremely high for their service. Did not have a working cable box for six months, still had to pay for the unservicable box. Had technicians come to my house various times. To try to get a credit for six months called Optimum various times, left on hold for more than an hour until they hung up on me, called back then they couldnt hear me all of a sudden, went to an Optimum Store and they cant do anything. Optimum gives poor customer service.
Review №2
2022-02-25If I could give them negative stars I would. I havent had internet for a week. We had a service person come on day 2, he said it would be fixed within 24 hours. 24 hours later, to no surprise, no one showed up and nothing was fixed. Called again, told us the tech shouldve said 24-48 hours. Today there were 2 people on the pole outside working on it. 4 hours later they left and I still dont have internet.People in my house work from home and have missed DAYS of work because of optimum incompetence.
Review №3
2022-05-04Canceled and returned the equipment and kindly said this is because of your customer service I Canceled and immediately got nasty. They need to remember they are not the only game in town.Horrible customer service experience all around stay away from these guys.
Review №4
2022-05-04Got there as soon as they opened...4 customers ahead of me but was out in bout 10 min...friendly, efficient staff..wouldve gave 5 stars but I was only exchanging boxes...pretty simple stuff
Review №5
2022-04-28Bad, bad experience with Optimum... when you are going to get the service, just one person can do everything, but when you are going to cancel, not even 6 of them has the power to do it... so go from one petson to another...Do yourself a favor, do not go with Optimum, better go with Verizon, yes more money but much less hassle...
Review №6
2019-12-23If you need to exchange a cable box or return an existing one, this is one of the places you can do it. It doesn’t matter if you’re a Cablevision subscriber from Nassau or Suffolk County.I went on a busy day...the staff was friendly, but their own computer system was slow and I spent more time than necessary there...perhaps it’s a touch of irony that their connection in their own branded store was slow?If you want to switch to their phone service, there seemed to be a good number of reps there to help.
Review №7
2022-01-04I called after being online with customer service for over an hour. They told me to call the location. The phone # they provided was a general number not the specific location. After spending another 15 min trying to talk to the right person. They just said to go in to the location.Once i get there optimum rep victoria who was creating some type of wait list was rude and cut me off when i was talking. Her attitude with everyone else was not very customer service like either.Optimum Should also notify ahead of time how everyone has to wait in their cars for 20 minutes or more when coming to the location.
Review №8
2022-02-04Ridiculous. 8 visits from technicians and lineman over the past 4 months and still don’t have channels. Some techs don’t even show up and then write in their reports that they did. I Tell them every time to bring a new box but they don’t. Now I have to go to store myself and they are so backed up that we have to wait in cars for a text. So disgusted. Moving to Verizon tomorrow.
Review №9
2022-03-29This company a joke!! I went to return cable boxes on my lunch hour. There is a 20-30 minute wait. I couldn’t do it on my lunch hour. I shouldn’t have to take a day off or wait long to just drop off cable boxes. This company is ridiculous!!
Review №10
2022-04-04Meredith at the Amityville /LindenhurstI recommend seeing her She’s very knowledgeable She runs that location like a top I was in there on a Saturday morning She got everyone cleared out within 5 minutes There had to be 8 people ahead of me Thank You MeredithFor Being An Exceptional Worker You are the best person I personally ran into in the past 10 year’sYou are a asset to OptimumThank YouJohn Morro