Staff wear masks
Yes
Optimum in Riverhead
Categories
Location on the map
Riverhead, Suffolk County, New York, US
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Phone: +1 800-735-5379
Site: https://www.optimum.com/stores/n...
Site: https://www.optimum.com/stores/n...
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–5PM
- Sunday:Closed
Optimum in other cities:
Comments (186)
0 stars...... impossible to speak with someone and no communication between departments. Unless you are a new customer, they dont want to solve your issue. POOR
Quickly took back my equipment without any issues. Fast service!
I give you my a star because I don’t have the option to give you less. We star to pay $40 dollar monthly for the service, then the company up to $65 because we are more of one with the company, that’s ok, today we receive the bill and get charge $98 for a basic internet, and we get charge $20 for a partial month because somebody make changes in our optimum account. We call and the tree persons who talk with us are not available to give us a reasonable answer about the new charges, the only give us new excuses every time I ask for every charge separate, when I tray to discuss with the customer service representative about to open an investigation of who call and make the changes the customer service person start to be sarcastic with us, and say is nothing more to discuss. More of one hour in the phone and I resolve nothing. Now I’m going to call Business Bureau.
Clean store. Great experience. Always helpful. Highly recommend.
Terrible. The WORST cable company I’ve ever dealt with. Can not get through to customer service and if you do they will hang up on you rather then take care of your problems. WiFi speed is not at the speed you pay for. Went to the local store to up WiFi speed and get new modem and router. The refurbished ones they gave me were faulty. Paying for 200 MBPS was getting 8.9 MBPS!!! Yes that’s not a typo. The technician appointment was 6 days later. I was told it was the earliest. Not to mention the time frame is between 10am - 8pm. Cannot get any representative that is in the United States. Terrible, terrible service. If you can get another service do it. Even if you have to pay double. Save yourself aggravation. Absolute worst company I’ve dealt with. You might be better with a regular digital antenna and not even getting cable. If I could give it no stars or negative I would. Stay clear of this company
Waited long time to return equipment because only 1 associate was handling customers. Another associate was running a calculator tape and never acknowledged anyone. However my representative was very pleasant .
Every time theres a problem they ask you to call. Calling can take hours.
This is the most horrible tv provider in the world!!!! There is no way I could find to contact a living person. The options they stubbornly provide when one calls for help do not jibe with my problem which is a downed cable line outside my house, but there is no one to talk to about that. It is truly upsetting and infuriating.Unhappy customer in Hampton Bays
Extremely Poor Customer Service!! Have been trying to switch service from old owner to new owner for the past 2 months. They dont use email for business documents but rather rely on fax and physical mail. Once you submit documents, no one gets back to you if there are any updates or if you are missing anything. Have to call and ask status, and every time you call they say currently working on it and use the pandemic as an excuse for 2 months. Was told to go to the physical store for better customer service, went there, and the store representative told me they only handle residential issues and told me to call the business line. It has been very frustrating as a small business to have to deal with this nuance and to waste time on stuff like this.
I would give -0 stars if that was an option. This is the absolute worst company to deal with. I’ve been waiting a 6 weeks to get my cable fixed . You would get much better service in Guatemala . They take your money no problem . criminal behavior
Never seem very helpful. They have no problem taking $152 for my bill which is suppose to be only internet but includes phone and I have not had a house phone in over a year. Ive called gone down there numerous times to have it removedThis is nuts...
The reps at the counter were courteous and very professional! However, to have my cable card bound to the system i use is another story. Its been 3 weeks now that i dont have service. The customer service line talks in circles and doesnt address my problem. Then finally i am put into a call queue to speak to a person instead of a computer. Finally, after 2 to 3 hours later they could not fix the problem.
I have had both good and bad experiences there. The wait to be waited on can be long, much to long.
I showed up and there was a line of people waiting outside. The worker quickly checked me in and told me that I would get a text message when its my turn to go in. I waited for about 15 minutes I was called in and the staff was very friendly and took care of my needs. As I was waiting I noticed that they were cleaning the counters and making sure everything was sanitary for the customers.
Monopoly over the area. No fiber optic options. Have hit me with so many extra charges its insane even though I pay for the highest data rates. I suggest not getting the highest data rate if you can avoid it since it makes no difference.
I think her name was Diane, very helpful, and helpful.
It is 5:43 pm. I have phoned three times to request more current cable boxes (4) than the ones I have, primarily because a new television set I bought to replace an antique has an HDMI 1 input but the cable box does not have an HDMI output. On each phone call here’s what happened: pressed 1 after prompt, for English; pressed 2 after prompt, for correct phone number; said “new cable boxes” following final prompt.Here’s what happened next: Robot said I was being directed to the proper department. Then silence. No hold music. Occasional beeps. I looked at the ID panel on my phone—still had a connection. Silence reigned. After 5 minutes on each of the calls I gave up.Optimum sucks.
Every few months its something else, costing money, time and aggravation. This weekend I spent at least 3 hours on the phone, 6 phone calls, to get my cable service restored. Still nothing! Im a senior and have to drive to drop off another burnt out cable box for an exchange. They charge me $259 per month, and I have to exchange it and hook it up myself, or pay an additional $81 dollars for them to do it. Unbelievable! Optimum, you suck!
Counted 7 people ahead of me while I waited 32 min outside ,wairing a mask in 91degree weather. Went inside the male worker pleasantly accepted my box. Female coworker looked out the window to see how many customers were waiting & commented not too bad. I would like to see that woman wait 32min in 91 degree weather wearing a mask. Shame on her and Cablevision!!!!!
I have never left a review in my life before, but my experience was so bad I had to. I have tried calling in to cancel my TV service and upgrade my internet and was told it was done for me on FIVE different occasions with a call center overseas, TV was never cancelled and my internet was never upgraded and they tried up selling me on Altice Mobile.
I Really dont understand how this company gets away with the worst customer service in the world. I own two companies for 40 years and if I treated my customers the way they do I would have been gone in first 6 months!
They want to charge me $25. per month to put my summer home account on hold for 5 months...Last year it was $10. Wow a 150% increase??? I am going with another company for ALL 3 of my homes...ripoff!
Unfortunately there was on 2 people working there and 1 of the employees got stuck helping someone for over 45 minutes. The location needs to have more people working there. Very frustrating
This companys service is the a solute worst. I work for one of the largest global corporations in the service industry. If we had service like optimum we wouldnt have the business we do presently. I am completely dissatisfied. If tere was another provide r in my area i would switch even if it cost me three times the price. They have you buy the short ones and they know it. This company isnt worth a toss.
Worst service ever , internet doesn’t work , technicians doesn’t know their job , customer service not even talk about, i give u 1 start cause i can give u less , and really expensive for the service they provide
I WOULD GIVE A NEGATIVE IF POSSIBLE WAITED 27 MINUTES ON HOLD THE B WHO ANSWERED WAS NASTY ASKED HOW MUCH FOR JUST INTERNET AND SHE WOULD NOT ANSWER ONLY SAID YOU ALREADY HAVE CABLE I SAID I KNOW I WANT TO CHANGE TO INTERNET ONLY THEN SHE HAD A FEW CHOICE WORDS AND HUNG UP ON ME. THEY NEED COMPETITION, TOO BIG FOR THEIR OWN SHOES AND THEY WOUNDER WHY PEOPLE LEAVE THEM. WHERE ARE THE BOSSES DONT KEEP TRACK OF HOW YOUR CUSTOMER SERVICE TALKS TO YOUR PATRONS
This is the worse cable ever. Had Wi-fi issues,the rep name NICOLE couldn’t speak english well.I’m trying to ask a question,I couldn’t understand her,so I tell her I don’t understand her,She hangs up,if I could reach threw the phone I would ring her neck.. They keep saying I owe them$1.44 really. THEY SUCK
I have two of your original remotes that need to be returned AT2300/ but I cant for the life of me find your phone number in which I used to be the only one that had it. Send me $35 or **reten****to my home phone number serviceKthnxbyee🤭
Worst service i could possibly get. I own a business and their internet isn’t working because of that my customers can’t use credit or debit cards. I do not recommend i am losing customers because of them. DO NOT GET!!!
Reps here were very nice and understanding. I just hate how overpriced optimum has become especially to customers who used them for over 25 yrs. New customers get package deals of $89.00 old customers pay $204.00 for the same. Ridiculous!!! Basic chanels were costing us $166.00. And now internet alone it costing us close to $100. a month. As soon as i can get rid of them i will.
Optimum randomly removes channels on demand . We watch regular programming and sometimes 2 shows on the same time. I went to on demand to catch up on the shows I miss and the channels were gone. With there excessive pricing we should be able to watch what we want.
Lets start with Optimum offering internet and TV to new customers at $70/mth for life. Us old customers for 30 years get nothing. Oh yeah we do get a $20 rate hike. I cancelled HBO to make up the difference. So my bill is $225/mth and my new neighbor is $126/mth. Same service. Once I figure it out Ill cancel the TV service and just keep the internet. As a plus the person who waited on me yesterday was very nice.
During these difficult times, service calls from Optimum are not prompt, but by going to this location I was helped by friendly and competent staff who got me closer to fixing a service outage. Still needed a service call, but office visit definitely helped and I am grateful.
If I could I would have given 0 stars!They now charge you for the full month even when you sell your home and move out of state in the middle of the month! Criminal activity by the big business owners should not be allowed!!
Optimum/ Altice. The worst customer service on the phone ever , no one knows what is going on, you get false answers. My services were down for 4 days it took them 3 days for someone to come out and I lost half a days pay and it did not get fixed. They dont offer a better time frame for the repair person to come out or after 5 for the repair. The Altice box was the worst I was always on the phone for them to download another fix. So Im done. I returned all my equipment and said goodbye Altice hello Dish.
We tried for 4 weeks to get channels restored with people in India. They were more interested in getting a payment than fixing our problem. We had no choice but to get a dish.
I had a pleasant experience for a change. But their pricing and packages are a total RIP off and they know you cant do anything because there is no competition
Riverhead location is now doing dual business in their location, selling altice phones AND doing regular optimum business. Making a simple optimum payment gets mixed up with people looking to purchase phone service. Arrival time 11:13 extremely slow service, line OUT THE DOOR and not progressing.Disastrous customer service solely in terms of wait time. People working the counter are very courteous.
Terrible service,they are highway robbers every year I go away for winter 3 months when I come back they offer package for new customers now I order just internet because I stream through android tv boxes(a thousand channels) and they said well this time you are returning customer internet 60 will be 65$ with my equipment instead 49.95$. The problem with them is that dont have many competitors and they fix prices the way they want and if you downgrade service they have fees after fees for anythThey search for new fees...lately 2.50 enhance fee...maybe next will be a forgotten fee....Hungry..very hungry!...when is coming competition here? I have a house in Europe too...I pay internet 7$ a month for a speed 10x than here where they charge now 32.50$ for optimum 20....yes 20!!!!...and we are close to end of 2019!
Customer service is the worst poor English speaking agents have problem they cannot resolve. Bad connection and that tell you there in New York well then I’m from China. P S how come you only get a response from the owner when your comment is positive?????
I asked them to remove an outdoor cable, which has been dangling for years, as I am not a Cablevision/Optimum customer. It has been there for almost ten years now. I called them a few times, and although they promised to send someone to remove this outdated, unnecessary, dangling exterior cableoutdoor eyesore, but no one ever showed up and it has been years now!!
Seems every 2 months it goes up 6 or 7 dollars..i just retired..they have a monopoly on internet out east so we all have NO choice. super expensive for their discounted bundle .its awful what they do to people
Zero value for money with optimum
IMPOSSIBLE TO GET ANY ANSWERS ABOUT ALTICE MOBILE. I was told that I must drive over 30 miles to a store. Optimum service is the worst ... no matter the savings, I dont believe I will benefit from ALTICE MOBILE. OPTIMUM AND ALTICE BOTH STINK!!!
Ive only had to exchange equipment, before and after the quarantine. Ive never had a problem and the representatives were always helpful and kind.
Horrible internet service. Every month its a new excuse why they keep raising our rates and offering worse and worse services. Complete scam if you ask me.
Always helpful and nice at the Optimum store in Riverhead
Total waste of time. People working there were uninterested in my problem and definitely not helpful in the least. No better than calling into the very poor customer service people on the phone. So wish Optimum was not a monopoly. Customer service is basically is non existent here.
Terrible service. There customer service hangs up, lies about timing. There is zero recourse in trying to fix the problem. No one to complain to. It’s awful!!!
Worst customer service ever, worse than the DMV! Online and phone service is terrible, slow and lack of understandable English speakers. After over an hour of waiting I was disconnected and had to start all over again, ridiculous and completely unprofessional.
WHAT A SCAM.... PLEASE DONT GET THE APPLE BOX. YOU CAN NEVER BRING IT BACK....THEY TOLD MY HUSBAND THAT HE NOW OWNS THE BOX.WHAT A JOKE....
Over priced, terrible in home internet service did I say WAY OVER PRICED MONOPOLY ON THE ISLAND. THEY NEED COMPETITION, they stink as a company!!!!!
Wifi is always slow when watching p0r.n other then that my phone line is always filled with telemarketers and my annoying ex wife, News 12 is useful though.
Worst internet I have ever experienced for the highest price I have ever paid. If you only like having the internet for half of the business day, than Optimum is the place for you! (By the way I had to write this review using cell service, because the internet was out... shocking)
Waited 53 minutes and then disconnected. Impossible to speak with representative. Using Covid 19 as an excuse for poor customer service. Would give minus 10 stars if possible. Disgusting service.
Very fast and pleasant
Just a rip-off cant even talk to a customer service about lowering your bill $235 a month $109 for internet Im dropping it going to Amazon Fire stick
The Optimum store on Old Country Rd. in Riverhead NY was great! I got there at about 3pm. No lines, no waiting.
I was able to get in and out quickly. I was there to swap out a box.
Good service at Optimum Cablevision Riverhead today. Friendly customer service. Knowledgeable with the questions I asked. Keep up the good work.
Worse phone service ever.Notice if you give 5 stars you get a response. Typical of way they handled complaints. Ignore you. Occasionally you’ll get someone in the Riverhead office who tries to help.
My patient called numerous times for the credit she needed on account since August !!! Been waiting it’s now October soon to be November !!!
I went to river head office it was not professional,and they didnt resolve my problem,once you pay youre bill they forget youre a customer. Bad service
Worst internet and TV provider! Extremely overpriced. Employees sell you on things you do not need.
Sitting on hold for ever. My Altice is always having issues. On hold now a half an hour and still not light in sight !!!!
Customer service is all smiles and no actions, they are trained to squeeze you for every possible cent for service that has tv drop outs weekly and an internet service that has drop outs every 8 to 10 hours for as long as 3 minutes.
Their internet speed 10-20Mbp and drop to zero when try use skype. Undeveloped monopolist internet service
Very overpriced for services. Office understaffed. Customer service reps talk to each other too much. Long lines.
Awful customer service, on hold for an hour. Can never resolve your issue. Get a different answer when you speak to different people. D-
Worst company I’ve ever dealt with. No work ethics. Avoid them if you can.
Store in Riverhead is not as busy which makes going there a lot more pleasant than the location and Port Jefferson
I am very upset with optimum service I pay good money for Internet and cable and I returned a bad box and they gave me another box with problems I dont live close to cablevision
Incredibly overpriced for what you get. Inconsistent wi fi, cable box frequently re-booting, and having to take many channels that you have no interest in just so you can get the few you want.
The staff are helpful but overwhelmed by the crowd. There were easily 40 people waiting in line.
I was in and out in five minutes. The gentleman that helped us was friendly and professional.
Great customer service... Reliable Tv phone and internet connections 🇺🇸🇺🇸
Had to wait until my number was called by text, that was not a problem, was in my car with the actual on
Worst customer service EVER. Get no answers, people on the phone are not local and have NO idea what is happening with local service. When you ask for answers, they hang up on you. So bad.
Worst companyin the world!Every couple months your bill will go up!!And they cant help you!!!!!
It seams like my cable bill gets more and more expensive every year lets go back to the good old days where we didnt have to pay over $200 just to watch basic tv
Optimum is refusing to fix the issue Im having. If you have a choice use a different service.
This place is terrible lines are so long with only one person working
The worst customer support ever!!!! When you call about anything you will be on phone ateast a hour or 2
Indifferent/Incompetent phone reps. Customer Service has gone down considerably in last 2-3 years.
Extremely Poor Customer service misinformed given out misinformation no instructions having to go online for tutorials that dont exist unable to talk to anyone over the phone unless you pay your bill at least a month in advance.They need to go
Store employees were helpful and understanding. No waiting on lines as customers were taken care of swiftly.
Too many news channels u ruined ch 61 w / all the advertisements n other stuff news out east etc used to tune in for current weather not anymore go to ch 62 if I wanted news I would go to 12
Just Dont.. If ANY other options are available.. go with them.
Worst internet service everrrr.never works on and off..
They were fast when i need it help with my cable box
You pay through the nose and get lousy service, 5 days and counting without DVR service and no one can figure out why.
While I believe all Internet providers on Long Island are over priced, their service personnel and help staff on premises, are friendly and helpful.
Very nice staff, but new store entry photo app system is confusing.
This office is very professional.... Kind and courteous...
Really easy to get stuff done. Pleasant customer service people
Fast, efficient service. I hope the bill is correct when I receive it.
You can get in and out quickly. The staff is very efficient and helpful.
Nice
This office of Cablevision is the same as the rest maybe a little faster than Medford Office
Quick and easy. I made payment and upgrade internet speed
Safe and secure services quick and easy
Dont like overpriced hard to get service
Im glad to have cable service, but its overpiced
On the phone for 2.5 hours and have not gotten anyone yet
Went there to get a new modem
Very helpful
Horrible customer service.
Always friendly & helpful. Need a bigger parking lot
Got to pay that cable bill.
Friendly Staff.
Not good.
Knowledgeable staff
Im bias I dont like the cable comanys anyway
Competent staff, only problem is the wait
They made it safe, and quick
Slow wifi
I HATE CABLE ! THEY ARE THE BIGGEST RIPOFF OF ALL !
Service is getting better, shorter lines.
Great experience. Helpful and knowledgeable
Fast service good customer service
Never an issue, at home or in Riverhead store.
Better by far than dish
Expensive with poor service.
No good
Cablevisions service center; not thrilling.
Its fine
Needed a modem, very professional 🐋
Prompt service nice people
Ppl are extremly pleasant & helpful
Staff is very helpful and very nice
Very helpful staff.
Good customer service
Long lines, staff uncooperative
Wonderful service and swift
I honestly think you guys SUCK!!
Went in the office to exchange a Router
Good customer services
Fine quick and convenient
Its just a cable company
They suck
Just ok
Its fast server
They are just awful
Fast friendly
Overpriced Internet TV and phone
Good service
Excellent Service
EXPENSIVE, UNRELIABLE, CRAPPY SERVICE !!!!
Rude nasty people.
Very delicious
Pleasant
Highway robbery.?!
What a rip off
Nice people
Ok
Poor
Optimum is expensive
Okay, convenient.
Quick service
Worse serice
Sucks
To expensive
Poor service
Overpriced,
Returned my equipment. It was very easy and quick.
I dont like it and the service seems expensive
Worse, the technicians do not know how to do anything, they leave everything wrong, they only lose it in time, they have already come to do an installation in my house four times and they only come to collect from their employer and they do not take anything, they are technicians garbage
Very good service in the store but as a customer they charge more money
Even if I pay more, games always go laggy.
The biles are expensive
NG
The worst in the world this place
Good service
Good attention
The attention takes a bit
Slow
Total reviews rating 2.8
186 Reviews for Optimum 2023:
Review №1
2022-02-03Great place to go to if you need help. Friendly staff, very clean store and the wait time is really short. They always have been able to help me and showed sincere care for my issues. Highly recommend that if you need to go to an Optimum location that the Riverhead NY Store is the place to go!
Review №2
2022-04-20People there were very friendly and helpful. Turned all my equipment.Im done with cablevision/optimum/Alice!Rates are out of controll!
Review №3
2022-03-09If you can avoid at all costs customer service is terrible. Takes an hour to speak to someone and then they kept referring to me as a female. Disconnected on the 8 of dec they want me to pay for the full month. Find a different alternative. 03-09-22 Once again tried to resolve billing issue they will not work with you find a different alternative for cable on long island.
Review №4
2021-12-28Just had a technician here and was told everything is fixed. I try using my devices and the same problem still exists. Multiple devices all the same issue. They tell me over the phone that everything tests fine and to check my connections. Isnt that the technicians job to check everything before he leaves. For what this service costs me I would think the repair service would be so much better. Very disappointed and I wish there were better options out here!!!
Review №5
2021-08-27Very poor service and customer service. Prices are astronomical and there are NO OTHER OPTIONS. THEY HAVE A MONOPOLY IN OUR AREA. per other reviews, they hang-up, disconnect you after you are waiting over an hour sometimes to speak with someone. Very frustrating. The just increase your charges when they feel like it again, per other reviews, with no explanation or unsatisfactory excuses. The service cuts in and out, they cant tell you why BUT! OF COURSE they insist the higher speed options (more expensive) will fix it!!!! Im so done with this company. Cant wait to be rid of them. One tech actually SAID he was installing a damper on our wifi when we first moved in. I could never figure out what that was but we have always had poor service. Now we increased our service and included a phone. Our service STILL cuts out AND THE PHONE WORKED FOR ALL OF ABOUT 2WEEKS AND WE NOW HAVE NO DIALTONE. cant really call and talk to someone unless you have 3hours to spare. I just want a traditional land line connection no digital phone!
Review №6
2021-10-26Do not believe the deals they offer for new customers. If they offer a $200 gift card BEWARE... any change negates the offer, even adding more services! They are a monopoly so if you want cable and internet in their service area, you may have no good alternatives, but know.they wont honor the deal used to suck new customers in.Following my review, Optimum reached out to me, presumably to review and resolve my issue, but instead they told me too bad you lose. Amazing! I WOULD GIVE THEM A ZERO IF I COULD.
Review №7
2022-06-10I loved all of the cell phones on display plus Marissa was so professional. Thankyou
Review №8
2022-02-03I had a very good experience at the optimum store no problems at all! I was in and out in 5 minutes
Review №9
2021-08-08Horrible customer service. You cannot talk to anyone, except an Indian call center. We pay an exorbitant amount of money for service and have been dealing with wifi problems for months. Cant watch any TV without it freezing every 30 seconds. We had a tech out who said we needed a new modem. After hours on the phone and text we were assured they were sending us a new modem but received a router and upon contacting them again we were told we had to try that first. Did not work. Here we go again.
Review №10
2021-11-10I am beyond frustrated with Optimum. Our home service was fine until a few months ago our cable service was erratic. Pixelating, unable to access content etc. multiple reboots but it continued. Technician came and replace the outside cable. Now we have a WiFi extender as well. Our service has never been worse. Calling Optimum is an exercise in futility. I am now being told it’s $80 for a tech to come back in an attempt to fix the issues. They are pushing a $7.99/ month insurance policy. This is all beyond ridiculous. It’s Optimums wiring, boxes, router etc. and it’s not working. I am paying a fortune for this.