Staff wear masks
Yes
Optimum in Yonkers
Categories
Location on the map
Yonkers, Westchester County, New York, US
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Crowd
LGBTQ+ friendly
Yes
Phone: +1 800-735-5379
Site: https://www.optimum.com/stores/n...
Site: https://www.optimum.com/stores/n...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Optimum in other cities:
Comments (199)
This is one of the worst companies I had to deal with. I paid to have internet service installed in my apartment and had to request a refund. Firstly, the technician who came to do the installation said the Optimum cable was apparently severed by Verizon. He promised to return and address the issue but no one did. When I called to enquire about the installation, my account or information could not be found on their system. After being transferred approximately five times to various departments I was told that my service is pending cancellation. I requested to speak to a manager and this proved to be futile as everyone absconded my request. After many exhausting and unproductive conversations with the many departments I was able to get the Billing dept. to process my refund. Hopefully, I will receive it within 7 days as they promised. Happy riddance of this nightmare!
It was worth it taking the long ride out there. First off, not crowded. I was well and quickly tended to.
I received a notice from Optimum stating that they are digitally encrypting channels and that they are offering 2 CABLE BOXES to no COST to us for 2 years. I called the number on the letter and was told that they were not able to ship the boxes and that a technician will come out to install them to NO COST TO US. They came out to install the cable boxes on 12/14/2021 and within 24 hours I received a BILL increase. Optimum is trying to make me pay for one of the boxes after the letter states 2 for FREE for 2 years. Optimum also removed my promotion that RETENTION gave us as well. I SPOKE TO NUMEROUS REPRESENTATIVES WHO REFUSES TO DO THE RIGHTFUL THING BY LAW. MISLEADING practices are illegal. The boxes are NO COST and put back on my promotion.
If you dont have a car ,long walk from N.B/way on foot. Open to exchange cable boxand remote.
My cable and Internet went out on Tuesday May 25. I called and went through the reset/reboot process through the phone without success. Was referred to customer service. Michelle answered my call and asked what problem I was having. When I told her I lost cable and internet service she sighed as if it was an inconvenience for her. She started talking to someone else in a different language and then put me in hold. She came back and had me manually reset the modem. As I followed her instructions she repeatedly put me in hold. At one point I asked her if she was new and she answered no. Each process she instructed me to do did not resolve the problem. She eventually put me on hold and then hung up on me. I had to call again and go through the same process without results. I was connected to another representative and I explained my problem. I went through the manual process again without results. The rep scheduled an appointment for a tech to come in on Wednesday morning. On Wednesday two tech came and couldn’t resolve the issue because they said New cable needed to be run outside because the cable hookup box was destroyed and they didn’t have the proper equipment. I was instructed to call customer service and schedule another appointment. I contacted customer support, explained the situation and told them what the technicians had told me. They rescheduled another appointment for Thursday. When the tech arrived on Thursday he did his thing and still couldn’t resolve the issue. He said that he was notifying his supervisor because he was not able to do the work needed to resolve the issue. I was scheduled for another appointment for Friday. The techs came on Friday and after around 2 hours were able to hook up the cable and service. Two hours after they left I lost service again. I called customer service and they scheduled another appointment for Saturday. Saturday came and went and no tech came or called. When I called optimum I was told my appointment was rescheduled for Wednesday Jun 2. No explanation was given. This is the worst customer service I’ve ever experienced. I’m without cable service for going on a week and have no other options since Optimum is the only service provider allowed in this area.
The gentleman I dealt with when I returned the equipment was nice and professional and was very efficient and helpful. The praise ends there. Optimum, sucks in every way. I dont have the energy to waste on any further comments.
They have a good costumer service very effective ver nice people!!
Terrible customer experience by their field representatives with a supervisor present at my home. Even with telling them I was not the former account holder they were looking for and was not interested in their services. They kept pressing on, being intrusive by essentially acting as a detective trying to find out who lived at my home.If this is the way management is training their employees in sales tactics at this company. I can be assured I’m not the only one that had this very uncomfortable experience. Thankfully it wasn’t my mother who answered the door to these people.
I didn’t realize we had Verizon Fios in our neighborhood so I signed up for Optimum. It turned out Optimum was not in our neighborhood but the company ran a cable to bring Optimum service close to our house. Another team at Optimum had to then run a cable from the street to our house. That took forever… weeks… and no one would help me or update me. All they wanted to do was up-sell me on services when we didn’t even have internet installed yet. In the end, I learned we had Verizon service in the neighborhood and cancelled with Optimum. They quickly came by and ripped the cable they installed into our neighborhood, pulling down the Verizon lines and electrical lines. Our neighborhood had to report the outrage to get it fixed as wires hung down to the street. In the end, I learned that Optimum runs ads in a way that makes it seem that they are the only option in a area. My advice is to check with Verizon and Spectrum first before going with them.
On and off with Optimum/Altice. Had TV and internet for over a year. Installer told me not to use 5g as it was unstable at the time so stayed with 2g even though paying for 5g. Flash forward to pandemic with 4 internet users in house and internet REALLY slow and unstable. Spent over an hour on phone with them trying to troubleshoot. They send a technician over and first thing out of his mouth is Are you on 5g? and we said no. Told him what installer said and he told us that was wrong. We switch to 5g and problem solved. Total technician time: 5 minutes. Next month, $80 charge on my bill for technician. Spent another hour plus on phone with customer service trying to figure out why the charge. Technician wrote he fixed wires inside my house and outside cable. I said he did no such thing. Was told it was my word against his and that there was nothing i could do. Asked to be transferred to a manager and told there werent any. Asked for a supervisor to be sent to my house to show me repairs. Told there werent any. Hung up. Two weeks later they block me for not paying the $80. Spent another hour on phone and told only way to reinstate was to pay $80. No supervisor available. Called Fios and installed next day. Super fast internet. Called optimum to cancel and was directed to a retention manager who said he would remove charge if I stayed. Told him I would see them in court before I paid fraudulent charge. Worst case scenario, I would pay $1 a month over 80 months just to reflect how fast their service is.Feel sorry for areas that dont have option to switch. Would give 0 or negative star if possible.
Great place, this might be my very new walk-in store for me
HORRIBLE! I called into customer service to cancel my service, they said I had to wait for the full billing cycle ( Which is understandable). I went to return my equipment, and they mentioned to me that they have no information or notes that suggest that I called in to cancel the service. I was lucky enough to take notes when I was on the phone with CS with the time and date of the phone call and NOONE can play back that call for me proving I canceled the service. I am now stuck with an additional months worth of payment because of someone elses mistake in customer support. I keep getting transferred around to each department. Someone switched on my midway through our conversation. I was hung up on twice!!!!! HORRIBLE HORRIBLE HORRIBLE. If I could give 0 star, I would.
Every time I go, the service is quick.
The place is not easy to find and buildings around are so similar. The best way to find the correct door is to find the YONKERS water tower and the Shell gas station. The Cablevision / Optimum is right across the street. If you are returning devices, DO NOT entry from Applebees!!
I was a loyal customer of Optimum online for many years. However, my bill was increased several times in 2020 with out any explanation. Additionally, since 2020 optimum started to charge its customers network upgrade fee! Why should I pay for this company’s network upgrades. Last year, fios got out building covered. I became one of their first customers. Most of my neighbors are switching to fios.Suddenly after a year, I stated to get phone call from optimum with their new offers! Please stop calling me - I don’t want to deal with your company anymoreI’m sure, that there are millions and millions customers in Brooklyn and NYC area who experienced such a horrible treatmentMonopoly is over optimum!
AWFUL customer service. Optimum has been a major disappointment in the last few years. They were great in the past but things have gone downhill. Ive had issues with my internet services for a couple years now and every time I call the reps are rude and disrespectful. My friends and coworkers have expressed the same issues. They laugh at you, hang up, dont listen, cut you off when speaking and try to up sell you instead of focusing on your issue. Ive dealt with it up to this point out of sheer frustration and basically just giving up because cancelling and switching is a hassle. Recently due to the pandemic I had to move unexpectedly and did not want to move the service with me. I contacted them on 2/23 asking when I should call to cancel to avoid starting a new billing cycle and charges - I was told to call that Friday 2/26. I did so and now this rep told me my billing cycle has already started as of 2/23 (the day I initially contacted them) and that I cant cancel right now and would be charged for the entire month. I was upset that the first rep gave me wrong info and didnt find it reasonable to pay a whole month of services I literally could not use just because I called the day a new cycle started. He said maybe if I call back on 3/19 he could give me 50% off of the month but thats all and if I choose to fight the issue now I would get nothing. I was extremely annoyed by this point at the attitude and nerve of this rep, I asked to speak to a manger - he says he has no manager in his department - I say its impossible you have no management and he says well theres a supervisor I can have call you back. Guess what - no one ever called me! Again frustrated and not having the energy to expend with this as I was in the middle of moving - I gave up and decided to call on 3/19 as instructed. Once my move was settled I decided to call on 3/16 to get ahead of it and wouldnt ya know - my service was already cancelled and I owe the full amount immediately. The automated system wouldnt even let me get through to a live person at all now. So just to sum that up - had I still been at that address and able to use services- they had cut it off anyway but were still charging me for service during a month it was actually disconnected. So I have no options to speak to anyone and file a complaint with the BBB. Of course they contact me NOW in less than 24 hours. Im told by the rep that yes my service has already been cancelled, the other rep should have never spoken to me that way and no I will not be charged for the month of March and that the charge on the acct is for February - wow easy!- I was satisfied with actually being assisted for once. I pay the balance and the next day I see the response to BBB from them saying it was resolved etc and mentions that my acct balance was for the 2/23 - 3/22 billing cycle. THE EXACT BILLING CYCLE I WAS DISPUTING IN THE FIRST PLACE BECAUSE I DID NOT USE SERVICES IN THAT TIME FRAME! So now Im extremely angry that I was basically tricked into getting locked into another month by the first rep and now tricked into paying by the last rep. I respond saying I want a refund and they say theres nothing they can do - its just policy etc. No help at all! How is a company with no contracts justifying charging a customer a full month of already disconnected services because they called literally 1 day later than they would have liked. They play the game of getting you to do autopay for a discount so you never see the sneaky increases or get a paper bill that clearly states the policy they have so they can pad their pockets an extra month when you cancel. It makes 0 sense and the fact that theres nothing at all they can do now is 100% a LIE! Theyve just gotten their payment already so they dont care. A cancellation fee would be understandable but not a full months charge. I will never do business with Optimum again and I urge you and everyone you know to steer clear as well!
Internet worked well. But when it came time to cancel, I experienced the most thorough and aggravating run-around. I am on the phone with them two months after I cancelled (this is my third time calling to try to straighten this out), still trying to get them to acknowledge my cancellation and refund the money they are trying to bill me for services I didnt want. The service reps appear to have no problem lying to customers and then putting them on hold for very long periods of time, assuming you will just give up and hang up the phone. Unless you want to be a customer for life and never cancel, look out...
I have gone from an unhappy new customer to an irate new customer. I received the equipment in mid-June and started using the service one week ago when I moved into my new apartment. I should not have had to literally make about 15 phone calls for problems with the service and the remotes. Moving is stressful enough. Today I had a service appointment for between 2 and 5 pm. Not only did nobody show up but nobody communicated with me in any way, shape or form to let me know what was happening. I was able to sign into my account to see that they changed the appointment to 7:25. Again, nobody showed up and there was zero communication. They changed the appointment, unbeknownst to me one last time to 8:53 but wait, theres more...after being inconvenienced for much of the day into the late evening, they CANCELLED the appointment. Totally unacceptable and unprofessional! I will be exploring other options. That is no way to treat and retain a brand new customer or any customer for that matter!
Great place because IDA had shut down all other offices. This place is up very high and safe from water damage. Will use in the future if needed.
By far the worst experience I have had with any company. My internet has been dropping since the first installation. They have sent 4 different technicians to my apartment even though we found out the problem was from outside the building on the first visit. I have complained and tried to speak to any supervisor or manager and the technicians said they are not allowed to forward me to any supervisor. I have no idea how to resolve my internet problems and optimum refuses to do anything to help.
This cable company doesnt even deserve a rating! It is NOT the same, customers are literally been fleeced here. Staff members are prickly, rude, one technician came to my home with his bad manners, testy attitude I was very tempted to send him back through the door. I have just about had it with optimum. DONT send me any fliers either.GOOD riddance!
No line. No wait. Staff guy checking temperatures at the door and only letting 2 customers at a time--1 per window.I was impressed with the process and experience.
Their internet service is painfully slow. Their TV service is equally slow. If they spent half as much money on improving their service as they spend on their endless advertising then maybe it wouldnt be so awful. And Ive tried customer service, they are polite, yet totally clueless. Ive also seen hundred and hundreds of negative reviews about Optimum on various websites.
Only 2 people working for the entire southern Westchester. Are you serious. Long line due to IDA. And you wonder why people are cutting the chord. Just dont get it!
Beatriz is very unprofessional if that’s even her real name. She is the overweight androgynous female. She gave me the wrong information twice. Made me come to the store twice. She also lied about the computer system being down so she didn’t have to continue helping me. I said I’ll wait she then said the store is closed so she could no longer help. I kindly let her know i am not leaving without my issue being resolved, magically her computer worked. Still I did not get my issue resolved!
Got nothing done. No help. Still have no service that Ive paid for. Smh.uugghhh
After the most aggravating experience I have ever had with this company over the phone from what feels like an outsourced company, that will hang up on you multiple times if its difficult for them. My experience inside was the total opposite and I was put at ease by an experienced customer service representative named *Daniel*. He is solely the reason why OPTIMUM is getting 5 stars. Plus the whole staff there was pretty fast and informative.*We all are quick to write about the bad, lets celebrate the good.
Wish i could give this place a minus 1. I dont even want to spend the time to write a review. Just be mindful, when you return your equipment and you sign, you are agreeing to pay for a full month of service (after your cancellation) even if you cancel weeks before.
I ordered cable back in July as of today September 7 we have no cable service and we have not been refunded our first payment. It’s impossible to reach anyone on the phone. We have tried numerous times and can’t seem to speak to a live person! We want a full refund and will never call optimum again!
Honestly by far the worst company to call. I never write reviews but after my experience with them I had no choice. The technicians never showed up to several appointments I made to install cable. My issue was even escalated and still no help. The representatives are rude and unhelpful. If I can give zero stars I would.
This cable company is strict to mark & severe to punishment! I mean they ONLY care about money NOT about their customers. My mom has been with optimum over 12 years now. And we are switching they dont give credit when its their fault or weather related. To add insult to injury I stopped by today to pay the bill and it was increased, so I guess the optimum associate was lying when she said NO increases for right now!!!!! They can keep their shoddy services, ill- mannered technicians. Ive just about had it now!
They dont treat their customers right they just dont care So it looks like I have to go elsewhere.
Absolutely awful service. Impossible to reach by phone to speak to a person. When I returned my equipment they sent me back an email receipt with someone elses sensitive information. No matter how good of a deal they offer, its not worth it.
The absolute worst service possible. First, spent two full days attempting to install service but Optimum failed to do so, even unable to locate their own wiring. Then a supervisor came a 3rd day, apologized for the incompetent technicians (who are subcontractors, not employees), who should have tested the lines first, not realizing that the lines were allegedly defective. I was then told by the supervisor that the service request would be expedited, and I would receive a call and/or an appointment the very next day to have the new lines installed expeditiously. Of course, no one ever called me and no lines were run. So, I then canceled Optimum (having never received any service), but received a bill for a month of service. I then made 2 appointments for Optimum to pick up their equipment. They failed to show up to either appointment. It doesnt get any worse than this. Stay away. Choose any other provider. Ultimately, Fios got the job promptly, running new lines, with better service and a better picture for cable.
Terrible customer service. Cannot get through. Stuck with robot voices. I asked for cable boxes that were NOT HD. Boxes arrived and they were HD. The cable man really didnt know a thing. I have had nothing but problems and run arounds since Cablevision was taken over by Altice, a French company that couldnt care less about its customers!
Ive been a customer of Cablevision/Optimum/Altice for 21 years and have never received poor customer service until now. I am on my 3rd week waiting for wifi/modem service. Altice has called and rescheduled 3 times, always on the day that they are scheduled to show up. Im calling Verizon TODAY!!
I will never use Optimum again. The staff at this location were efficient but the company as a whole put me through the worst experience Ive ever had as a customer. Wish I could put 0 stars.
They promote upload speed, and lie saying download speed same. Tech came out twice and finally said that it will not be any better! When I tried to cancel within 10 days, they said that they won’t turn it off until month is over and I would be billed for full month! Do not truest them or service! HORRIBLE!
Pay your bill and leave. No problems. No much to wait on line.
Everyone at this Optimum location was very nice. My husband and I were assisted by Charmaine. We were there to exchange our old cable boxes for updated ones. Charmaine was so helpful, informative, and pleasant to work with. All associates seemed to get along with each other as well. We had an easy, quick, and comfortable experience. I would highly recommend this location.
Was told by customer service to go to optimum store to exchange router. When I arrived was greeted by unhappy worker and was told “I don’t know why you’re here we don’t carry 1gb speed routers” was told to call back optimum
Horrible service. Set up a service appointment for between 11am -2pm. Called in to check after 2pm and was told technitan would be there between 430-530pm. I only found out because I called in. No consideration for making me wait around in an empty house for over 3 hours. They expect you to be there, but dont bother to tell you theyre running late. And of course they cant waive the installation fee even though they dont show up within the appointment time. Worst customer service ever.
After outage I received an email about next month being free. After optimum still tried to bill be I called customer service. The outsourced customer service rep was rude, told me there is no such thing, refused to help any farther and sent me to optimum store. Now I have to take time off from work to go there.
Several attempts were made to cancel my service. Called on April 22 asking to cancel then called again in May AND June. Spoke to numerous customer service reps, supervisors, retention department but Optimum continues to conveniently disregard the request so they can charge customers late fees and Restore Service fees. Poor management, zero oversight by Optimum.
Update.2/13/2020 After 3 month of dealing with bad services and no credits had Verizon install there stuff and have had no issues. Also filed a formal complaint with 3 agencies in Washington DC that have oversight of these types of companies....2/8/2020 For 3 months been having the same issue with on demand VOD1 code no one seems to know what it is and can not fix it. My wife can not watch on Democrat without the tv being pixilated. They wont give me credit for 3 months of none working service even after logging 23 phone calls to there service department. I did just found out Verizon Fois is in my area and they will be installing there service on 2/13/2020. I plan on filling a complaint with FCC and federal trade commission this coming monday as well as with New York State communications commission. Dont wast your time with this company trust me the frustration level I have had is not worth it. It would be one thing if they had great customer service bad that is a bad as the picture on the tv set. What I dont understand is this is a customer based company and without customer these people are out of jobs do they not understand that and does this companys CEO amd CFO not see what is happening to there company all they have to do is read a few reviews people have written to know there company is going down hill. I hope realize there are no more government bailouts and there doors will end up closing becuase the lost there customer base.
The rating is for the optimum services. Couple of optimum technician came to my apartment and completely destroyed the internet connection and left without fixing it . I am without internet for 2 days but optimum don’t want to fix it
This cable company is very very weak in the service end of the business. Ive had a very hard time getting the service installed in my aparment after my home burned down no one came for three weeks and when the service technician finally came three hours late he said he was going to his truck for something and HE Left. Now the house is being rebuilt and the wall are open the electrician asked me to call optimum to run the interior wires because its much easier for their technician to do with open walls and better for the homeowners (no unsightly wires all over the house) and optimum said NO we dont do that . I was told I had to open another account at the rebuild site and pay for that service plus the service at the aparment Im renting. Ive been a customer for as long as I can remember SHAME ON YOU OPTIMUM!😴 asleep at the wheel or what ?
Super efficient. Although theres a line do to the current situation in the world, the reps were quickly assisting everyone. I started 6th in line and only waited 5 minutes to be helped.
Nobody is willing to assist with a simple refund due to a miscommunication by an associate who could hardly understand or speak English. They have no proof of why I was charged yet refuse to refund my money.
Rep told me to go there after a month of trying to get 3additional cable boxes, I know no equipment is at Yonkers, Exec.Blvd store due to carona. Was supposedly delivered to me 3 boxes by fedex and I signed for them.Never happened, fraudulent. After a month relentlessly calling rep. swore I could pick up the equipment. Told me come next week and will have boxes, liars.I hope someone files a lawsuit.
EXCELLENT CUSTOMER SERVICE TI RESOLVE NEEDS AND MATTERS
Gave it 2* only bc the place is not as crowed as other stores, but their tellers are rude. You go there bc you need something you cant get online, why give attitude to customers?
Cheats ! Plain & simple ! Go for another service provider. From our original $129, my husband and I are paying $143 for basic cable & internet. That is $12 less than customers that have basic cable+premium channels+internet.That is outrageous ! The operator had the gall to offer us $5 off our bill a compensation 😒. No thank you.
Decent internet service but theyre vicious when you break up with them. I returned everything, paid the bill, and just received a call from debt collections about $8.
Ive had Optimum for about 3 years. Had the tv & internet package which was about $89 a month when I started. One tv, cable box, and no DVR. Every couple of months after the 1st year i started getting increases. Id call and explain that I wasnt gonna pay a ton of money for the services I was getting which I felt were super overpriced. After getting the run around for months and them lowering than almost immediately increasing my price I had had enough. I told myself the next time I got an increase I was switching. This past week I got the notice that my bill was going from $115 a month to $150. I called and explained it to the customer service rep and he said that I would have to call back another day because everyone from the retention department had gone home. When I called em back today they kept me on the phone for over 30 minutes explaining how they could save me a bunch of money if I switched plans and did a bunch of other stuff. I thanked the rep but told her my mind was made up. Her response to me was that because my pay through date wasnt until the end of the month, I would get charged for the next 30 days of service which I wasnt gonna use, at the higher rate. I told her, and this is why im cancelling my account.
This is optimum service office. Wanted to disconnect. They provided the information and informed me there will be no problem as I was returning within 30 days of trial. Unfortunately I was still charged for services and it took several months to get the issue completely resolved.
The worker were very nice and quick was in and out in 10 mins
The worst customer experience ever.Once you talk to a representative they say, please hold while a take a look at your account. I waited for over 50 min until the line dropped.
I have been have problem with their services...when I went to their office to state my concerns they werent able to help much. The representative said I would have to take it up with co-operate office. Their phone customer services are horrible. Their mannerisms is nasty and disrespectful. They need to be trained in that area, Customer Service Care.
Haven’t had WiFi for 2 + months and they supposed to send a tech who never showed up and them all of a sudden it’s an outage in the area and no one sends a message or anything check my online account and no outage reported now still no service kids need to go to school and they can’t even have the hart or care for me as a customer to send anything to let the school know I’m having internet issues so sad and no help yet
This Cable service is so illegal and inferior its crazy. As I use a friends phone to set up a new service, not able, no prompts for it, when I finally get someone its the wrong department and that department is closed. My friend does not get 200megabytes as advertised, in commercial, a call ticket made was 8am-9pm no one showed up no one called.Tell all your friends, share this on social media and put this companies illegal activities and fraud out of business.Here is what you can doWrite a letter in educated english to the district attorney in white plains, not yonkers, then send a letter of notice to the better business BBB This company offers great service until your a customer, like a landlord who promises and guarantees nothing once moved in.
I have been trying to get in touch with optimum since Friday may 29th 2020. After waiting 3 days I finally get a call back on Monday morning to tell me what I already knew was that my modem needed to be replaced. I was then told that I can go to the Yonkers office or store for optimum and replace the modem there. After driving there this morning when I arrived I was greeted in the parking lot by optimum employee who told me that they are not doing any exchanges of quipment there theyre only taking bill payments and that I had to go to The Bronx location no one on the phone told me so and that is a huge disappointment when I finally got to The Bronx location the line with snaking around the block this is ridiculous I cant wait to cancel my optimum subscription
I drove all the way to this office only to have them give me the wrong cable. I told the guy behind the glass that I didnt think it was the proper cable but he assured me it was. Guess what? I took a ride all the way there for no reason. I am so aggravated. The phone support stinks and there in person service stinks as well.Should I switch to Verizon or is Verizon just as bad?
Its sad that Optimum has to keep apologizing for bad service and expensive packages. Instead of all the apologies, do something productive for your customers. And yes it gets more expensive and people get increases for their services and the customer is never told until they find the change on their credit card bills. Cable is losing business to streaming so they keep raising their prices but the service remains mostly poor
Every week I received the promotion letter from Altice that looked good, but the service representatives are aweful.Never call to take an offer. Online request is the best. Technician did not show up letting me wait for hours. Meanwhile, I tried to take the better installation free offer by cancelling prior request, but it did not work.Bottom line is that I wasted 4 day to get internet connected, but had none. Optimum kept my money for a week for nothing.
Horrible customer service, can not get someone physically to talk to. Everyone we spoke to had no clue how to fix our problem. Just an overall bad experience
This is the worst customer service I have ever experienced. Constantly putting you on hold and then once you get a rep they hang up on you.. i just had someone return my call and put me on hold for 45 minutes.. I do not know where they went however they never returned to the line I am checking with Fios to see when they can install
Clean very nice, prompt service. The lady who helped me was really nice.
Astoundingly deceptive customer service. Its near impossible to ever cancel and disconnect service. Infinite holds, agents that hang up on you, mystery callbacks that never happen. TERRIBLE. Youll be a customer for life, as a different reviewer below wrote.
Seems to always be a line when I get here, but it moves rather quickly as for the fact that Thier staff members are very quick moving and aim to please. Staff is always courteous regardless of how rude and classless the customers could be. They handled the crowds quiet well.
Cable TV premium channels have gotten so bad, they are mostly broken pixels on premium channels. No way to contact company except getting on a phone systems designed to discourage callers rather than helping them
Optimum now charges an extra $10 if youre late with your bill when in fact it only gets to your home within a few days of when it is due! Ive been a loyal customer for over 30 years and theyre charging me an extra $10 for A-day or 2 late because I use a check book rather than one of their systems. What a complete joke! Thank God for the workers. The new company that owns Optimum is for the birds. This is a great Optimum outlet in Yonkers. It is generally very fast moving and the help tries to do that best to service you properly. I bring back all of the cable vision equipment from my mothers home in Yonkers, NY. It is the closest one to her home. It is centrally located off Executive Boulevard in Yonkers, New York which is also off the Saw Mill River Parkway, Nepperhan Avenue or Broadway. Parking is free. That is certainly a plus. Its also located in a complex where you could do some shopping and have a bite to eat. I am switching. Its just a nice place. Prices are insane.!!
If I could give this company zero stars i would. The cablebox resets 4 times every hour. When it does you have no internet and no phone. I cannot believe I’m paying for such horrible service. It is the worst company on the earth.
Terrible. .. customer service. On hold for hours . Returning the call. They refuse to help. . By playing games and telling u that their computer are down. Then u go on hold with outbthe help.I am about to cancel all services
The staff is generally helpful but the company as a greater utility is poor with abyssimal customer concern. You are treated as a necessary evil.
Worst phone and contacting procedures. When youre put on hold, it disconnects, and people answer the phones that cant comprehend what the problem is. Its too bad, because the tv has an excellent picture.
Terrible customer service. How are they even in business. People need to know that they have options... A way better one called Verizon. I will never use optimum again nor would I recommend. They’ve lost there way.
Very bad people. use only verizon fios. opimmum told me i will have free phone service and now i see im charged for the service. also they add a 7 dollars protection plan when i never asked for it. they have low iq workers and they mass up with customers
Thieves using many different tactics to steal from the consumers. Uses customer service department and the disconnecting department to intimidate customers who are being overcharged hundreds of dollars. Consumers call the BBB Better Business Bureau to complaint and also call 311 to get all the info.
I spent two hours on hold waiting for some help. No response I finally hung up. Tonight I messaged and as you are always told there are problems in the area. I am going to verizon. I have had enough
These employees @ Optimum never open up on time then at the end of the day they wanna close up early smh
Ive had the worst experience with this company. Billing is located in the Philippines where different representatives tell you you owe different amounts of money. The service sucks, im paying for 200 megabits but barely get 80 with 2 devices connected. Go to Verizon fios. The internet is way better not to mention their representatives wont treat you like your trash.
The chat is a waste of time, cant do much with downgrading your service. They want you call so they can give you an anxiety attack for keeping services you dont need.
Would give it 5 stars but the wait can sometimes be ridiculous because there could be like 5 people in the back but only 1 or 2 at the window. The good thing though is that they are all friendly staff from my experiences.
Very fast service was in and out in less than 10mins.90%.Good to go.
People is right about the costumer service and the problem is not about them. The problem is the time you spend to speak with them so stop saying they are nice becouse this opinion is to let them know about a problem in the system so they can get better.
The site is pleasant enough, the company is horrible. When the corporate office screws things up, the local retail sites cannot fix your issues.
Clean, friendly place. Customer Service Reps very knowledgeable.
Always a line, which causes everyone who steps in here to be stressed out, customers and employees! Poor corporate decisions have caused This company to sell itself to a French company, who thusly have FIRED most Westchester employees. Thank you Altice , and the 3 other names you go under. We will b canceling our service , much like everyone out there who pays for your services.
Although, due to COVID-19 the wait time was around 1/2 hour, the staff was pleasant and even said, thank you for your patience.
DO NOT get altice if you want to pay for a service you wIll not get, then altice is for you. The customer service sucks you get the automation machine then you have to key in this and that then after what seems forever you get a customer service rep that has no clue about anything if you need service they cancel you appt or don’t show up . So if you choose to get optimum altice good luck don’t say no one didn’t warned you.
I had to go all the way to Yonkers to drop off a cable box. Because in the Bronx store the line was out outrageous. So the 20-minute drive to Yonkers. I when in, came out less then 10mins. Thank God for the Yonkers store.
As of the recent storm in the Westchester area the cable and internet in my home was disrupted and all of the televisions read error. Making the appointment was easy, however, the next day was an utter fiasco. First of all, the technician gave a time frame of 10am-8pm. After waiting at home all day and taking off of work nobody from optimum showed up. After being put on hold multiple times and receiving no answer optimum finally reached out and explained a technician was at my house at 11:17am. The technician left no note and did not call my home indicating he was on his way (which he stated he would do) or that he was ever outside of my home. The operator on the phone explaining the predicament was extremely rude and disrespectful and left my mother in tears. Now that it is past 8pm on Thursday night, once again we must wait for a technician to arrive TOMORROW. Beyond disgusted with optimum.
Excellent
This service is terrible, they just cut your service with out explaining to you whats going on, you call customer service and they do not give you any useful information on whats going on they say they will be there the next day and they give you a time and they never show up on time. You pay for service that is not reliable.
Had to return an Optimum provided router. Customer service was friendly. Entire process in the store was simple, quick and painless.
The tech services are great but they have become very expensive. Their cheapest cable packages are expensive. I was with optimum since 1994 and just dropped their service due to poor and expensive service.
Fast and helpful. If u use optimum services you can drop off or exchange equipment and make hard changes to your cable and internet service here.
Optimum customer service sucks, and there policies are in place to screw the consumer. Really quick to over charge and take your money. Dislike everything about them.
We waited outside maybe 10 mo Utes an employee came out frequently to tell us how much longer a pleasant experience
If I had the option of placing a review with out any stars I would. I don’t even know where to start ... just don’t deal with this company.They will take your money and not provide and service.
The internet goes down and no one calls to inform you...its a pandemic and the internet plays an important roll to keep in touch with love ones, and continue to do business...we who pay for services should be notified of these problem.
Nice clean area with parking and five minute wait. Very efficient
The customer service representative was excellent patient and helpful. And friendly
I love when People are Kind and Hospitable is very important to me, I was satisfied thanks
They return my call every evening by hanging up on me it’s been months now my mother-in-law is a 76-year-old woman that’s being harassed by them saying we owe them $250 for no reason whatsoever been trying to get answers yet they’re going to tarnish her her credit and tarnish her Social Security thinking of getting an attorney for the situation
Loved it. Good experience.
They disconnected my service with no reason . When I called , they informed thats my address is wrong and I didnt provide the right address and if u need the service back, u need to pay for new equipment and installation .Thieves
Customer Service representatives are very courteous. Provides quick service information, and have a patience of an angel.
Misrepresentation & false promises. Several times I ran a speed test on their 200 mb/s Internet service. The highest speed I got was 116 mb/s.
Go to too a everybody optimum sucks they made me wait 12 hours at home until I contacted them at 1030 pm and they said they couldnt make it anymore it was late. The window of 10 am to 8 pm sucks
Weth out respect for customer l don’t take about all the people there but still l stop the Service and go to another one
They are cheating! as When I enrolled-they promised me a $200 gift card after 3 month and when they have to send the card they dont keep up with their promises. so Dont trust them
They’re expensive, their internet is not the most reliable and even though they’re expensive, they still have the audacity to charge people for service when their equipment doesn’t work.
The Food was nasty horrible burgers 3 times each will not again through drive to or never through uber
This Optimum office never seems to be crowded and is a lot cleaner than other offices I have been to. The staff was friendly and I was in and out in 10 minutes.
Nice and friendly staff, efficient customer service. I was able to get in and out of the store in minutes
Safety protocols were in place and the customer service agent was very personable.
Go in and pay your bill or pick up or drop off equipment. Usually not much of a line. Quick in and out.
The worst customer service ever !!!!!!! over charge , I should have never my other carrier, Two months no resolution, big company with a small mind.
Truly wonder how this company is in business. The worst customer service experience from any company in a very long time.
Lines are usually minimal but they arent taking equipment back so they send you to the Bronx to return
Extremely grateful & satisfied! The Rep was VERY professional, courteous, cheerful, respectful and polite. THANKYOU again. Enjoy your weekend!
Internet service its great. After the second year it just gets more expensive. This optimum place has the best customer service so far
Worst service. Adds on fees that dont reflect on the bill. Will never allow you to speak with a supervisor. Never fixes any issues.
Although it was cold, the time on line was kind of quick, courteous, I found this to be very easy during this pandemic! Yonkers store.
Wait was pretty long. Only two people working upfront.
Short line fast service , if you drive go here for your customer service needs dont go to the one in the bronx.
A bit of a wait due to COVID-19 but rapid service non the less
I had to return the Box, service was quick. The staff was very kind and courteous.
The slowest internet in the country and customers service is trash totally fraudulence
Asked to have boxes removed not until I changed my service did Optimuim offer help
The location is a little out of the way, but it was in my travel path for me to return equipment. Not a long line, thankfully.
Called to sign up but no one answers the phone. No way to leave a message. This was the middle of the day on a Friday. Really? This is how you do business?
Quick service and plenty of equipment ready on-hand to replace whatever device you need to be taken care of.
Close Saturday no good
AWESOME and AMAZING place GREAT customer service
Convenient, adequate parking, in and out in a short time span
Customer service for the company is horrible... Time to stand up and stop giving these companies your money for poor service
The worst servise ever when u call instead to help u they r laughing at u i hate this campany
I never have a problem here. Customer service is really good.
My experience with the service was good news smooth. Very professional and knowledgeable
You need to make a lune bucase securit your sel, very nice attention
Customer service very helpful in RECIEVING pats to components AN free if a faulty item
Great customer service
Awful customer service. The increased their fees $15 and $20 more in February.
It was awesome! Very nice and helpful! Answered all my questions and went above and beyond To Help me.
Returned equipment for a buddy, i was in and out like a robbery but i am not a fan of optimum. the lady was very kourteous though
Great place, never a line, employees are super nice and efficient.
Wonderful..unlike 174th..nice area..very Clean..good service..Thanks..!!
Amazingly helpful, friendly, efficient and as professional as optimum staff can be. Nothing compared to 174 st.
Cancelled service and they were nice about it
The store is good because you can talk to a real person.
With how good Verizon service is, I have no idea how optimum is still in business.
Great service. The representatives were friendly, knowledgeable and helpful.
Easy
Service is very slow, not enought custumer service person
Prices just keep going up,but service and product doesnt improve.
Not very friendly, seem bothered to have to help you. Parking is horrible
Dont go with opyimum customer service is the worst
Not very friendly. Wait time is good sometimes.
The young woman that helped me was very kind and informative.
I will travel all the way to this location for the awesome customer service I receive at every visit.
One person in front of me there still was a wait just to return a modem.
Security Guard and staff checking temperature extremely rude !
Very quick and easy to return equipment
Very friendly, helpful and courteous Staff. Waiting time is minimal.
Swapped equipment, they ended up disconnecting services.
Quick services, in and out in 2minutes. I was returning their devices
Went in to return equipment. Clerk was fast and very pleasant.
Line moved quickly. Very Covid pro active
Got good service and friendly employees.
Staff wa friendly and the line moved quickly.
Quick service. Excellent service. Clean environment
Just return the Cablevision equipmentI was not happy with theyre service, plus they are expensive.
Its ok I guess I accompanied my client there
Best service ever from the old african american lady
Service not provided as expected, needed to call phone service for further help
Teller was polite, no wait, clean and organizes
Hard to find but reasonably prompt and effective service
Fast service great customer service rep
Line was long cashier was very helpful and friendly
Prices are getting very high and customers will not be able to afford,thinking of going to another service
Awful service, 10 A.M. on a Monday no supervisors are available. Pathetic!!
Friendly people, I didnt have to wait for a long time
Went in paid my bill and was out in no time.
Kept you waiting outside.
Always empty and very nice workers come here avoid the Bronx
Easy access to drop off modem. Generally friendly
Total reviews rating 3.1
199 Reviews for Optimum 2023:
Review №1
2022-04-04The store is fine. I have no problem with the workers. Its the company that is the problem. They do everything in their power to make being a customer with them a hassle. Their prices are outrageous. Their service is acceptable, but not worth the exorbitant amounts of money. Prices go up, but service doesnt improve and in many cases gets worse. People are cutting the cord left and right. Its because of businesses like Optimum/Altice. However, the store worked smoothly. Workers took care of customers in a timely manner and were friendly enough. Im sure they have to put up with a lot of disgruntled customers throughout the day. The higher-ups at Optimum dont seem to care though. They continue to milk the customers that stay behind.
Review №2
2022-06-10It would be ZERO if I could. I was on the phone for 33 minutes trying to cancel a useless service and the customer service rep did not listen to a single word I said but kept trying to sell me other services. This went on and on for over half an hour. Finally when I asked why it was taking to long to cancel the service I had asked him to do he replies oh, I cant do that you have to call our retention department!!!!! This is the WORST customer service and if it didnt happen to me I wouldnt believe how bad it actually was. ZERO stars!!
Review №3
2022-06-10Loved this clean location. The people were extremely nice. They didnt try to make extra money off of me either. No lines when u went either. A win win.
Review №4
2022-05-18Optimum prices just keeps going up every month! Im DEFINITELY going to be looking for a new alternative for internet service. They dont seem to care about loyal customers. All they care about is the bottom line!!
Review №5
2022-02-22I wish there was an option for zero stars as this place doesn’t even deserve one. I was there to return my equipment after happily cancelling my Optimum service and was refused service for not wearing a mask (even though the NY mask mandate has ended). The staff was extremely rude, so I dropped my equipment by the front door and left. This is simply the last of many horrible experiences with this company and I am very happy to now be with Verizon Fios.
Review №6
2022-01-28Absolutely TERRIBLE. Find other options for your cable, internet and phone services. They DO NOT KEEP appointments; have long waits for customer service issues and technicians that are not qualified nor knowledgeable. Horrible company with terrible services. STAY AWAY !! If ZERO stars were possible for a review that’s what they deserve.
Review №7
2022-07-02Optimum is horrible and is possibly one of the worst ISP ever if I could switch providers I would but the only other notable provider is Verizon and they dont reach over here, just get Verizon its way better.
Review №8
2022-04-15I needed to exchange a box because one wasnt working. I like this particular location as its never crowded. Staff are friendly and helpful.
Review №9
2022-01-22I live in the Bronx an Ive seen the lines at the store one 174st an for months I decided that I would rather keep the broken boxes than standard one that line (worst with covid). Well I found the store in yonkers and man it was worth the drive. I was in an out in under 10 minutes, no line reps are pleasant please is clean and neat and there was 0 hassle.
Review №10
2022-01-04Office is CLOSED until further notice. They still have the office showing open, but it’s not. Paper sign in the window stating it’s closed UFN. Their own website shows it’s open. Don’t waste your time or money with Optimum. Go FIOS.