Kerbside pickup
Yes
OReilly Auto Parts in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 315-294-7360
Site: https://locations.oreillyauto.co...
Site: https://locations.oreillyauto.co...
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:8AM–7PM
OReilly Auto Parts in other cities:
Comments (37)
Went for a classic car cruise in. Great store gave us hot dogs and chips. Thank you OReillys. See you for the next cruise on Labor day
Terrible customer service and lack of knowledge. I was given the wrong part which I attempted to install and came back to return just to get attitude from a worker named (ALICE) she was a old short lady and was utterly rude and unapologetic for their mistake. I will never buy from this company or recommend anyone to do business with this company again. Do yourself the favor and take the mile drive down grant ave to advanced auto they’re much nicer people and they actually have a brain cell or two to simply look up the correct part on a computer.
They had the part that I needed and no one else did.
I would rate a 0 if I could, there was a older woman I believe her name was Alice or Alicia. She was the rudest person I have ever had to deal with. I figured I’d go there because I needed a part for my van, and I would give them a shot. I asked a simple question for some advice and she seemed annoyed that I was asking for help. I understand you guys aren’t mechanics, but making customers feel like they are bothering you when coming in for parts is just unacceptable customer service. I’ll take my business elsewhere.
Needed a part out of stock late on a Saturday evening. They were able to get the part at 10:00 am on a Sunday morning.Glenn and Joel both provided excellent customer service. Glenn is extremely knowledgeable and bends over backwards to help!
This place is a fine establishment, with excellent service. Alice helped me find a part I had been looking for without any success at the other establishments in auburn. I’m so happy we finally have a real parts store here in auburn, I definitely will be returning!!!!
Domanick the sails clerk is awesome he helped me with just what I needed! Outstanding customer service!
Really great customer service if they dont have a part they will try their damndest to get it for ya
The lady that helped me was phenomenal! Alice was kind and quick. Definitely made a customer for life at their new Auburn store!!
Had everything I needed to rebuild breaks on an 9yr. old Honda. Quick and friendly service, reasonable prices.
Great auto parts store for finding and locating hard to find auto parts
Great service. Matt and Cory are very knowledgeable and are very customer service oriented. I work at a very busy shop and when I need parts quick and right I know I can depend on them
I had to take back two parts and they went above and beyond to help me. Great customer service skills!!!!
Excellent customer service. Employees go above and beyond and are very courteous.
Great Staff! Friendly and willing to help problem solve. Saved me $40+
Get me stuff for me a lot of times over night!!!
Still new place in Auburn. Not sure yet, but liked OReilly in Arizona.
The counter person, Crystal, was very helpful.
Great price.
Always have what I need
Tad pricey, but quality is everything
Very nice
Had what I was looking for A+
Not bad
Great service
Okay in a pinch
Prompt service
Total reviews rating 4.6
37 Reviews for OReilly Auto Parts 2023:
Review №1
2022-01-04First time in this store. (Auburn NY)Went in for a set of windshield wipers. Destiny was awesome!She greeted me as soon as I walked in, and helped me find everything I needed, as well as provide her recommendation for which wipers I should go with.Store was clean, bright, well organized.I was also impressed with their covid-19 policies posted on their front doors.They take the safety of their customers and employees seriously, which is important to me. I’ll definitely be shopping here again.
Review №2
2022-01-05I just love it there so much! I love that theres girls that work there and they actually know what the hell theyre talking about! I love that Destiny came out to my car and helped me do something that I couldnt figure out how to do! If the manager is reading this Destiny deserves employee of the month!!!
Review №3
2022-01-13Knowledgeable, friendly staff. They ordered me the part I needed, an engine air filter, at a reasonable price. Clean store, well organized and well stocked. Thank you.
Review №4
2022-01-29Needed to buy a battery and have it installed on my daughters car. The service was great. The manager offered to put it in for us if we left it there.
Review №5
2022-05-08Crystal at the Grant Ave auburn NY Location was Fantastic! My first experience trying them out, got me out of a jam and she made my first experience a GREAT experience!!
Review №6
2021-09-04Stopped in from out of town and Joel and his crew fr the Auburn store were absolutely amazing at replacing our brand new key fob battery. This place and Joel are top notch!!!!!!
Review №7
2020-11-17I needed my battery replaced immediately in my 05 Mercury Mountaineer, so I called OReilly while I had the engine running because once I shut it off, it wasnt going to start again. They had the battery i needed in stock, so i drove straight there, bought the battery, and they even installed it for me. The associate that replaced it for me was very professional and knew his stuff when it came to vehicles. I was very happy with the service as i had my children in the truck with me.
Review №8
2022-02-28Prices are high got same parts different store half the price and that was almost 400$ saved
Review №9
2020-06-02If I could give less than a one star I would. I went in today to get parts for my vehicle and had to come back three different times from about 15 minutes away. I had both of my young kids with me and what an inconvenience. The third time my mechanic finally looked up the part numbers himself to give to the associates there to make sure I was able to get the correct part. Two different employees got the parts wrong. Glen knows exactly what he’s talking about. Glen is awesome, has great customer service skills, as well as actual knowledge of vehicles so he knows right away when something isn’t correct. If he didn’t work there, I would honestly never go back there again. It would make sense for the person in charge to be someone who actually knows cars. I could work for O’Reilly but would be zero help to the customers. What purpose does that actually serve? Please train your employees so that they can get it right the first time! Not three times later.
Review №10
2022-03-20Things are priced at a fair price and they had parts for my ride.