Oussaden Tours & Travel in Astoria
Site: http://www.oussadentours.com/
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:10:30AM–4PM
- Sunday:Closed
Ive been Oussadens customer for over 23 years now. Their level of professionalism and proper demeanor is unbelievable. Furthermore, the trust degree between our family and this company is beyond imagination. The agents works tirelessly to get you the best deals possible in a timely manner.ASMAA is my favorite this year. She is reliable, professional, courteous, polite and yet friendly.A BIG SHOUT OUT TO OUSSADENS TOUR TEAM.
Worst service ever. they don’t answer the phone. very poor quality communication ”impolite”. Stay away from this agency, there are better agencies to deal with. I gave a star just because I couldn’t post my review with no star.
Great company with great prices 👍
Hello,I just want to say that Hanane went above and beyond helping me book my reservation today . She is a great. She called me several times to make sure that everything is ok with my booking. She is such a caring person. Thank you Hanan and I will always use Oussaden to book my flight
They took very good care of us. We enjoyed every minute of it.This is the agent for Morocco. Extremely reasonably priced. Highly recommend using Oussaden Tours.
The best travel agency out there. Served the Moroccan community and others for years. Very professional and responsive. Great customer service.
I don’t recommend anyone to deal with them
1)Excellent tour operator.2) Best itinerary.3) Your brother went out if his way to do his best & so did you.You outdid yourselves.4) We all have come back with the most memorable memories ofone of the best destinations we have ever visited.5) The tour guide & the driver also went out if their way to accommodate all of us.6) Tour guide was very informative.7) I will highly recommend your tour company.8) Azzdine tried his best to accommodate us at the best possible hotels after the worst experience we had in Fez hotel imperial Holiday.I had sent you multiple emails & texts to warn you about that hotel.Thanks for all your help & effortsWe all loved Aasma. This was her first job & we are aware that she is learning & doing her best!!
I had the same bad experience as نزار اسلام. My trip booked and everything seems fine for 14 days then I got a big surprise when I tried to pull my booking at RAM web site. I got shocked. When I asked the agency why my ticket has been cancelled. They blame for not paying for it however, the transaction shows that its pending during 14days. So according to them I have to call them. Whats the purpose of a booking system or booking through their web site?Bad & unprofessional service.
The worst ever. They wont help you if you need them. Once they take your money they tune you out. Do not trust them...Worst experience ever... SHAME
Great company, I ve been flying with them for the past 18 years , very friendly, great deals and most of all great communication, Thumbs up Brother Lahcen, Mohamed .....
I had a very bad experience with this agency after i booked a ticket through their website on September 18 from Boston to Casablanca they process the payment in it shows pending on my credit card statements and after 48 hours ,I had to call them back for the booking confirmation which I never received then I was told your ticket was canceled stating that I should call them. I’m so disappointed ,I don’t recommend them because of the unprofessional service .
5 Stars, first time satisfied with the service. EXT4 Hanane, an Amazing Skilled Agent, Great Communication tools, Very helpfulThank for the service providedI highly recommend
When I spoke to owner to change my mom’s ticket , he addressed it will be a change fee the RAM set, however when Asked why I suppose to pay , he said that’s my pay of changing you the ticket ...he was very rude and extremely unprofessional during our conversation ... other agencies handle the customer in very professional and better way
Since I landed into the US, a decade and half ago, I had always got my tickets from Oussaden Tours, the best agency with great service , I agree sometimes there are problems that happen suddenly , but Mr Lahcen and his team always there to answer the phone and take care of it, Highly recommended, with you a good continuation.
I had a very bad experience booking a ticket with them , not professional at all , very bad service. Never use them again
Was there to change my car exhaust, friendly staff and did fast job with no appointment.
Because of the poor formation of their employees they make me buy another ticket in the aéroport , wrong name
They have the worst costumer Service today o called to make a reservation from Washington DC to Paris orly I spoke to their boss he was very rude he asked for my first and last name to confirm the reservation without asking for email or nothing , and it’s really reach them they keep playing games I will never ever deal with egency .
Bad agence the dont answer their custmor on the phon bad service
Oussaden tours chefara , check out ur account statement after booking any ticket, atl9aw agent fee .dyali hezo fiha 97$ mli 3yat galt lia chi haja tax , mafhamtch aalach tax separated from the ticket itself , o mafhamtch aalach mktoba aaliha AGENT FEE ila kan ghi tax , will never use this crappy agency again and Ill tell everyone I know about how tricky they are !The agent was AIDA
Excellent customer service, dedicated staff and management. Shows real care about individuals and groups. Highly professionalLoubna from DC
Excellent place and my first place only for getting my ticket no matter what because I know him for a long time since 1995 he never changes thanks to him.
This agency shared a confidential email to a third party without authorization, very very unprofessional! I don’t recommend it.
Very helpful and Lahcen the agent was very nice and kind
Assmae was very helpful and professional!
I have been booking with Oussaden for years, he is top notch
Poor service plus keep lying and lying to the customers . Never again
Best service ever, thank you lahssan
Even they don’t deserve one star, the worst customer service ever and rude people o cheffara
One of the best travel agency that I work withthank you
Deserves a 0 star not even a 1 star.
Dosn t care about you .just collecting diniro
Nice people and great service
Eida 👍👍 she is the best and the helpful ladyThanks lot
They need to improve there customers service
The best travel agency ever great customer service
Good ppl with great service
Very helful and nice. U can rely on them.
The oldest travel agency in new york city
Excellent customer service A+
Dont know them
Good thank you lahcene
Noce ppl, good service
Dont waste your time and your money
Great services and deals
Very good
Excellent service
Worst experience ever.
Excellent
Excellent service
A professional service
Pretty good
Efficient and courteous.
Very helpful
Unprofessional
Idiots
Bad service
I have 11 years in America my age I have a problem with them God bless all the staff in the agency
Irresponsible liar liar liar
Total reviews rating 3.6
70 Reviews for Oussaden Tours & Travel 2023:
Review №1
2022-03-01Very nice Agency, I always buy from them, the agents are so nice, they go above and beyond to help you, the prices are cheaper than anywhere else.
Review №2
2021-12-23Great services! They always do the best to help you find the most convenient travel of your desire with affordable prices no doubtsLast time they help me with an asap ticket to morocco it was an amazing trip ! I am planing to use them again as soon as they reopen airports in morocco ! Big thanks to Mr . Lhcen
Review №3
2022-01-27Poor service , attitude , lies after lies , all what I can say is that you need to check ur bank account when u deal with them , they over charged me several times , when I called , they said sorry we will refund you , they cancel my kids tickets , when I call Mr Attitude , he said he doesn’t know why , after several month of going back and forth he gave only portion of my tickets refund , almost two years now , still didn’t hear from him , Be very careful dealing with this agency , save yourself the fees charges and book ur ticket straight from the air Maroc web site , Watch ur account for double or may be triple charges , he is snaky .
Review №4
2022-02-05I just had a bad experience,I made my reservation and they sent me an email I was supposed to paid according to my phone call I made with them$3400 for 2adults and 2 kidsAll of the sudden the price went up to $4008So they refused the deal I made with them because they tried to make more money even though I been a loyal customer to them???????
Review №5
2022-06-24Bad service they don’t follow withe you if you have an issue never again
Review №6
2021-11-10Great customer service , very professional. A special thank you to Dina from Morocco. She was very helpful and ready anytime to answer any COVID related questions during my trip.
Review №7
2021-11-17My family travels to Morocco periodically. We always call Lassen at Oussaden tours for our travel. The best prices and great service. They respond to our calls and help us find the perfect flights to and from Morocco.
Review №8
2021-11-18I used Oussaden Tours and Travel for my trip to Morocco. the agent Asmae was very friendly and professional. I will definitely recommend Oussaden to all my friends. Thank you again Asmae!
Review №9
2021-06-12Mr. Lahcen was super helpful and courteous. He didnt hesitate to help us book a flight for 6 people with a super short notice due to a death in the family. He also made sure that we pay cheap rates.Thank you so Mr. Lahcen we really appreciate your help.
Review №10
2021-01-13I live in Virginia and i have been booking with oussaden tours by phone for so many years now, i never had an issue with them they have the best prices all the time.And so many discounts around the year. Customer service people are friendly and helpful specially Nadia she never hesitate to answer your question and gives you suggestions of the best days to travel with sheaper price. I would put 100 star if i could.