Delivery
Yes
Comments (120)
The best in Altamont, never a complaint!!would recommend to anyone.AAA+
Last time we were there it was horrible. Extremely rude employees who really did not want to help you at all. When asking them about allergy information the one guy to Shrugged his shoulders and said, while I dont really know. When we got our pizza, finally, it was raw. When I brought it to the attention of the manager he told me it was fine. I peeled off the cheese and showed him raw dough. At that point he just got annoyed whisked it away threw it back in the oven, and I had to go get it when it was done. Again. I dont know if this place changed ownership but it has totally gone downhill since last time we were there. The pizza place across the street was much nicer and much more accommodating. I dont think we will return to the store with rude people
Great Sicilian rectangular pizza, sold by the slice. I was working near this place so we have had lunch there multiple times. Today we had a chicken parm sub, steak sandwich and cold subs. All were very good.Looking for some thing to do, get food here and go to Thatcher Park. Its only minutes away from them .
Everytime I go to Altamont I stop by Paisanos. Great pizza and food, I also drive about 25 min once in Awhile because it is that good. Cant believe it has such A low rating. I would recommend Paisanos to everyone.
I live very close to here and have ordered there many many times.I have a large family and they are the closest. The food can be good but the customer service is atrocious. More times than not I get mozzarella sticks with no cheese in them or something I didn’t even order or wrong version of what I wanted and ordered. I’ve gotten salsa delivered with my mozzarella sticks instead of marinara and I’ve gotten barbecue wings instead of hot wings The list of mistakes is endless...the people that work there just don’t care. Order at your own risk
This restaurant truly needs an intervention in how to manage orders and customer service. Ordering pizza, wings, and garlic knots led to major confusion as they incorrectly made the pizza the wrong size and we waited for new pizzas. Once the correct pizzas were ready, they realized that they had not put the wings in yet. After another 10 minute wait, the wings were ready but at this point the garlic knots were cold. Meanwhile, they ignored a growing line of other customers and tended to a busy phone rather than serving people, even a woman who simply wanted slices, politely asked for them, and then was ignored for 15 minutes. They are both understaffed and poorly trained. Rather than being rude, they just retreated to behind the counter and tried to avoid making eye contact with patrons. This is not an issue of poor workers but of poor management who are likely the largest beneficiaries of our dollars. We will certainly never return.
The pizza is the best pizza Ive had in 15 plus years. I drove 40 minutes each way for it. it is well worth it. my husband thought I was absolutely crazy for driving that far for a pizza, until he tried it himself. and agreed pizza was amazing.
Ordered pizza and wings with extra sauce for wings. The kid taking the order clearly understood what I wanted. Upon pick up I asked if extra sauce was in the wings. The girl said yes it is. Get home... No sauce on the wings and no extra sauce. I called to tell them thinking I could run back and get the sauce. Instead the kid just argued with me! Over a little thing of sauce. Very poor customer service!
The pizza at Paisanos is amazing. We have not tried the other things on the menu yet, but after trying 2 pizzerias in the area and being disappointed, Paisanos did not let us down and we have enjoyed their pizza ever since. We will never get pizza from any other place again.
Called to place an order for a large pasta salad. Kid on the phone was rude, cutting me off and seemed annoyed with me. Then he proceeds to tell me it will take 20-30 minutes. For a pasta salad? I didn’t even bother picking it up. Went to Village Pizza across the street instead and got a Chef Salad in 2 seconds. Same price. I used to come here a lot a few years ago, but honestly, these kids don’t care about the establishment or the orders. A change in management is essential for me to ever go back and pick up the pasta salad lol.
Biggest and best chicken wings Ive ever had and their Sicilian pizza is absolutely fantastic their service is excellent sometimes when I dont have enough time to wait the time that they say it will take to make the food and I tell them Im in a hurry they always accommodate my needs I am very impressed with this place
Nice place to eat .Fast serving .Quality and quantity food.Must try back from thacher park
Paisanos in Altamont its disappointing tonight. I have ordered many times in the past without issue. I order dinner at 8pm and said Delivery please, gave my address and was informed by the girl on the phone it would be 45 minutes to 1 hour. At 9:15 pm I call wondering where my dinner is only to find out there was a mistake made in the taking of the order and Paisano thought it was a pick up... Why you have my phone number not attempt to call and verify the order? The disappointment is 15 minutes later driver arrived and the pizza is burned and cold and chicken tenders are cold and rubbery. I can understand the mistake its a busy Friday night, however, a customer service oriented small business would have made a fresh new hot pizza, and chicken tenders. Its hard to enjoy $34.00 plus the tip for cold and burnt food that we had to throw way, the pizza was burnt to the paper, and typically ordering from Paisano is considered a treat for us . I would like to order from Paisano again however Very dissappointed in how this mistake was handled.
For the fourth time in probably six months, Paisanos is out of grilled chicken. How can a business run like that?? Grilled chicken isnt some exotic food, it should be a staple. So we cancelled our order and have to go somewhere else. Perhaps they need to rethink their ordering of supplies.
I ordered 2 dinners, one eggplant parm and one spaghetti and meatballsThe egg plant parm was OK the other order was some kind of pasta with chicken so I had to reorder and drive back. The spaghetti and meatballs were about the worst I ever tasted. The spaghetti was dry and the meatballs were like hockey pucks. Never to order those again.
The pizza is really good but within the last year, the service and cleanliness has gone downnhill. The place could use a good cleaning especially the bathroom. Some of the young teens that work there could use some better training. We travel 25 minutes to eat there but if it doesnt improve then unfortunately we will be looking for another place.
Super slow service, got a slice while waiting on my salad, it was blah, nothing special. Prices where high for what you get and quality of service. When food finally came they informed us that there were NO forks. I asked how are we supposed to eat, we ordered 3 salads, 2 dinners? They said the owner was on vacation and he buys the forks, I suggested one of them go buy plastic forks and the response was we cant buy anything Ill go see if I can get some from subway. She came back with 3, we needed 5. I asked again how we were supposed eat and she said fine Ill see if they can give me 2 more. With a whole lot of attitude and ZERO problem solving skills, she is not a great people person! This place is not worth the hassle!!! Save your money!!
Great lunch deal with good pizza.
Been getting food here for over 40 years and always thought it was really good. Recently, the past couple of years, the food quality has really gone downhill. Tonight we got Stromboli that was NOT even cooked all the way. Last time we go there again, MUCH better food and service from Village Pizza, Pizza Gram or JayCees Pizza
My boyfriend and I came here during calm hours and yet, it took us forever to get simply three slices of pizza and wings. Everyone who came in after us got their food well before we did. Finally, as I was beginning to get hangry, my boyfriend had asked what was taking so long. The guy at the register finally gave us our pizza and then later comes to our table to ask how many wings we ordered. They didn’t even start making our wings at this point. Very irritated at this point, we left. Very unprofessional and disappointing. Never going back.
Called and ordered delivery and was told 25 mins. About 5 mins before they were supposed to deliver they called to tell me they were out of dough in the size requested. How do you not have any idea what you have in stock when a customer places an order? Also why aren’t the doughs stretched when you order. Worst customer service. Apparently there is no good places to get pizza in this area.
Used to be my favorite, (until the Owner passed away). Now, under new management, they never get my order right. Deliver other peoples food. Usually burn the Pizza, (then have the nerve to deliver it). Most of the fried Appetizers are burnt. Sometimes they melt through the Styrofoam carton! The last straw was when I ordered a half Hawaiian ham pineapple and half cheese. I got only cheese. They charged me for the extra toppings but said that they wont credit me back for the things that they charged me for. I will also be complaining to the Better Business bureau.
For years Paisanos has had an Monopoly in Altamont. So if you wanted Pizza you had no choice. 3 times Ive ordered a tuna sub with hot peppers. All three times no hot peppers. I was told come back down and get them. What good is that when Im 20 minutes away. I have gotten Pizza few times Raw and a few times burnt black. No offer of a refund or discount. I have had other issues with other orders. Too many to post. three small square slice of pizza and a soda came to almost $12. Not only is the food bad they are extremely expensive. But there has been a new Pizzeria called Village Pizza that has open its doors this year and not once have I gotten the bad sub, Pizza, calzone, stromboli or fish dinner. Among other things I have ordered from Village Pizza. So if you want a real New York style pizza thin crispy crust and out of small bread Square Pizza that wont break the bank my suggestion is go across the street The Village Pizza. Their food is awesome not like Paisanos overpriced garbage you get here. dont believe me then look at there rating 2.5 starts.
I keep seeing all these review about rude kids. I have never had an issue with rude kids. They have always been polite and courteous anytime I have called to place an order and picked it up. Food is always fresh and hot and delicious 🍕. Keep up the good work Paisano’s 👍🏻
Best pizza that you will ever put in your undeserving mouth. Altamont doesn’t deserve this, 3 stars? You gotta be kidding me. I like it thick and sloppy, so should you.
Had Buffalo Chicken Pizza and it was delicious!!
I tried Paisanos a year and some months ago when I moved to Altamont. I ordered a full pepperoni pizza. When I picked it up I was greeted with a gross undercooked mess with an INSANE amount of cheese on top of it. Literally reminded me of the pizza we had access to for lunch in middle school. I gave it to a neighbor after trying 1 slice. Today I decided to give them another chance, after over a year. I called and ordered a buffalo chicken wrap. Was told over the phone that they dont make those...well literally online under their hot subs it says under buffalo chick sub available as a wrap. He asked whoever he was working with if its ok and placed the order, I specifically asked for no tomato. Bring it home, 4 giant hunks of tomato and ZERO buffao sauce, and it was cold as if it was made in 5 minutes when they told me it would be ready in 30. I generally dont give places second chances if it involves my money, absolutely will not be returning and will never recommend this place to anyone, 0-2 is enough for me.
DISGUSTING. From the raw chicken wings on the floor under the fryer to the top of the pizza slice warmer being all fuzzy with dust and dirt this place is gross. Every single table top was dirty on a Sunday evening. Inexcusable to have 4 people working and to have your establishment look the way it does. Absolutely no one should be leaning on a table talking when your kitchen floor is littered with broccoli and sauce and chunks of other food. I gave this place 3 trys and now Im out. Never again will they get my money.
Placed a order for three items same things I’ve ordered many times before. Kids tender meal, crispy mild wings & a pepperoni calzone. Now what we received was mushy wings, boneless bbq wings & half a piece of pepperoni in a piece of bread! After calling to let them know that there was an issue they would not refund me for anything or provide me a discount for next time. Needless to say our love for pizzagram has grown tonight!
Food tasted good. But the pizza dough was gummy. I had a issue with my pizza order not going through properly. The staff repeatedly said they would have some one contact me about it. I got blew off. Sadly I wont return and I hope others know that this establishment doesnt stand behind their word.
Received a menu in my mailbox so I figured Id try it. Delivery time was long...about an hour, but I didnt mind. Wed ordered from there about 5 times. I called one night and they said they didnt deliver to my address. I told them I ordered from there 5 other times and the night before. The delivery driver (who was a rude girl) told me they must have made a mistake! I said 5 times they made a mistake?! I told her she was mistaken and she said listen Honey and proceeded to yell over me. I asked her to speak to a manager and she said she was the manager! Then had the nerve to hang up on me. That might be their problem having a deliver driver ACT as the manager! She has no right dealing with the public...She def hurts their business. Extremely rude and unprofessional....I feel sorry for the new owners that are trying to get business. They have a rude person working for them who has no idea what the word customer service means. Order was for $50! and they are 6 minutes up the road. Now they have me on a cant order list.....what a joke....like Id EVER order from them again. They are garbage.
So Ryan the manager told me to order from the Scoharie location because it was closer. Yet they are both 8.5 miles from my house! Feel free to goggle it folks. 129 Darby hill rd Delanson NY. Both are within the 10mile radius. So what is the problem. Reading other reviews you would think they would want the business. I use to order from Scoharie but the Altamont location is better. Oh well...disappointed, now have to find another pizza joint!
It seems like I have the unpopular opinion in Altamont, but they by far have the best pizza I have ever had! It’s always hot, and super cheesy which I love! They also have delicious burgers, subs and finger foods! I order from Paisanos on a weekly basis...never disappointed!
The worst possible place to eat, total pig sty. No plates no knives and forks grab a beer from cooler no place to open it. The pizza was total slop so greasy it fell off the crust , yeas we had to eat it out of the box which was stuck to the table with the grease that had soaked through. The napkin dispensers had not been cleaned for quite a while. The pasta was served in the heat up alum pan that it was stored in in the freezer and it was cold asked if if could be heated a bit more it dissapeared never to return. What a total waste of $30 we had to just leave as I said total slop served
The kid at the counter couldnt understand our order, I wanted to tell him to get high after work. He couldnt answer simple questions about menu items. Had to correct the order 3xs. Buffalo chicken sub was good, Taco salad was ok.
Placed a large order for the next day and they delivered it the day of order. Ordered three,eight cut cheese pizzas and they delivered three,eight cut three cheese pizzas that no one would eat. Arrived 30 minutes late even though I gave them 26 hours notice and the buffalo chicken pizzas were burnt black on the crust. So burnt it crumbled in your hand when you touched it. When I called to complain they were basically silent and said oh sorry and thats about it. Crazy high prices that are misquoted over the phone also.$163 PLUS for 7 pizzas two were burnt black and 3 were the wrong pizza altogether. Never ever ever do business with these people. Sloppy burnt food and horrid customer service.
We get delivery to New Salem regularly and we like the food and the ease of ordering on their website
Recently moved to duanesburg area visited today (3/3 around 430 pm ) received terrible service at the schoharie shop from the boss as well as the employees. The wing price would not be honored from the flyer I received in my mail two days ago. I was met with unprofessional service all the way around. Do yourself a favor and drive the extra 10 mins to the pizza shack in cobleskill they are rated number one and you will always receive top notch service. Done with paisanos get your act together.
Placed an order online through the website for the lunches of everyone that works in my office. Selected delivery. an hour and a half later, I called since I still hadnt recieved the second email or text saying it was on its way. The employee who answered told me in a condescending tone that they dont deliver until 4 PM. When I asked where that was written on their menu or website he stated I dont know, thats just how it is. When I asked why someone hadnt called me, since they had 2 phone numbers to reach me at, he said I dont know, I just thought someone else had. I cant believe how unprofessional this place is. Im praying they dont give me trouble about refunding my money. The kicker is, if they had called, wed have had no problem going to pick it up.
I dont understand what all these 1 star reviews are. Ive been getting pizza here for twenty years and never had any issues. You get a kid in the phone having a bad day and you screw a local business by giving them a bad review on here. Grow up.
I stopped in this evening (4/23) while I was passing through for work.....the place was clean, the person that took my order was pleasant (not quite friendly.....but far from rude), my pizza was delicious and was ready very quickly......theonly reason Im not giving 5 stars is because there wasnt enough sauce on it
I have came to this pizza shop 3 times in the past 2 weeks and they have 0 slices at 12:15 pm lunch time. Why even bother opening up if your not going to have pizza at lunch time. Hire someone to run the business because your not.
Greasy pizza that is at best sub-par. Also the staff can often be a bit rude. The only thing they have going for them are their wings. Other than that I would not recommend it.
I have been ordering from here for years. Love the pizza it is the best. Never had a problem with staff or wait time.
Loved it! The new management has really turned the place around. Food is much fresher and the customer service is much faster. Great place to get pizza!
My favorite pizza ever. Have been loyal customers for many years.
The pizza is good and the wings are great. However, the staff is rude and they act like they are doing you a favor.
Im from NYC and we know about pizza but this was the best pizza Ive eaten in my life and service was excellent...
LOVE LOVE LOVE the pizza but have to say the service here is not good . Kid behind the counter must be hangry 🥴
Food came late. Order had mistakes, food was not good. Both me and my friend got sick after eating. Absolutely 100% do not reccomend.
This place need to be shut down, the food is horrible. Nothing speaks real Italian, the food taste and look lke there are lazy cooks who dont care what they serve to patrons.
HIGHWAY ROBBERY!!! One buffalo chicken salad, one order boneless wings, 4 slices of one topping pizza, and 2 liter of soda $40. That will be the last time I step foot into that dump
I ordered a pizza/salad that was supposed to be here for 7 it didn’t get at my house till around 9 when it got here my chicken Ceasar salad was hot and soggy and my pizza was half burnt and tasted like cleaning products never again will I order!!!
This place is so dirty they dont clean.We had ordered food and the burned it they will not replace it the managers and the workers are so rude!The food is over priced and they charge you for the tip you give them and the drivers are as rude as well!!!Please if you value your health and safety dont eat here! This place is disgusting!!!
Frozen burger patties, microwaved and grilled.,ordered med well, got med rare.. Burger served on huge sub roll, not a burger roll.,. could barely find lettuce, slender sliced tomato.. No bueno.
Good cheese, sauce and crust and the chunky sausage is way better than most that slice their sausage
Food was good. The eating areas were very dirty.
Every time ive eaten here ive gotten something different and ive gotten sick everytime. Very poor quality good.
Stopped for their lunch special today!!Customer Service is terrible!!!Rude, short with ya!!Dont like your job, find another!!
The service is unbelievable I had to wait just to get 2 subs I demand 99 present in off on my next sub
Order was incorrect. Manager, Dustin, handled very poorly. Food was good but could not recommend because of poor customer service.
Awesome pizza, excellent employees A++++
How can you spend $50 before they tell you they dont have a fork... I wouldnt feed my dog that garbage
Good food as always, but the service is a little lacking. Not the level that I have been used to in the past.
Delicious made to order food. Friendly helpful service. Clean.
First time there. Food and staff were awesome!!!
Great foodFast service
French fries were good. Pizza not so much
Have been ordering here for years and the food is great, highly recommend
Always worth the side trip. Excellent pizza
Pizza is ok, subs are good and dinners are grood
Had a cheese pizza for the family and it was excellent
Ive missed paisanos since I moved away from Altamont. I try to get wings and pizza when I go back
Awesome food. Great sauce and chicken wings are incredible.
Just had sausage pizza.... Very good !
Bad pizza and bad food, also ratio
Fast hot and always good.
Called several times...No one answers the phone...why?
A bit more expensive but excellent quality.
Food is GROSS!!! New owners are doing a terrible job running it.
They are awesome. Keep up the great work!!
The specialty pizzas are amazing
Was incredible pizza and wings
Very disappointing and not cheap. Will never make this mistake again.
Over priced average pizza
Long wait food not so good
Pizza was pretty good.
Food great, bathroom was on desperate need of cleaning
Great people and pizza.
Nice square thick crust
Great place for Italian cuisine
Best pizza there is
Great pizza and service
Good foodGood price
Real key
Food is pretty good
Best pizza anywhere
Excellent Italian food
Very good as always
Nice
Just average food.
Great food and employees
Quick and good
Best Wings!
Good pizza!
Its not what it used to be.
Delicious slices
Horrible
Stopped in for two slices for lunch and really enjoyed the pizza. Great tasting sauce and love the thick Sicilian slices. Will def order a whole pie next time.
Coke
Total reviews rating 3.3
120 Reviews for Paisanos Pizza Villa 2023:
Review №1
2022-04-22Unfortunately village pizza was closed and I didn’t want to drive to pizza gram plus so I took my chances. I took a fat L. I ordered buffalo chicken pizza and what I got was the worst buffalo chicken pizza I’ve ever had. I don’t know if it’s a different style you use when making it or what but I would much rather prefer Stewart’s buffalo chicken pizza. Walk across the street and take notes. Other than that the pizza was okay. I think I’m just gonna stick to the basics and get cheese when I order from you guys from now on.
Review №2
2022-04-11I love the pizza they have for lunch. It seems to be a little thicker than ordering a whole pie. Always fresh and delicious. There whole pies are very tasty as well.
Review №3
2022-05-12Paisanos Pizza used to be our favorite place to get pizza but lately the customer service has taken a sharp decline. Tonight we ordered pizza on our way home, about 5 pm told 30 minutes. Arrive 25 mins later, and my partner was inside for 30 mins waiting for our order. We left at 5:50 pm. If its going to be longer, communication is the key to success. Also, didn’t realize there was a garlic shortage. You should inform people you’ve changed the recipe on garlic knots and your facility has decided to use garlic powder instead of real garlic, not good. I understand every business is busy and cost of goods has doubled, but I don’t feel like we were communicated that our ordered had been screwed up while we were waiting. Bad communication and juvenile customer service skills lol
Review №4
2022-05-25To the lady that runs this store…She is the most foul human being I have met. Reading the other reviews, you constantly paint yourself as the victim in every situation and never take responsibility for the problems you cause. Not to mention the shop is completely run down and filled with dirt, debris, and old food on the floor. The horrible condition explains the dead mouse that I saw around the back of your so called “pizzeria”
Review №5
2022-04-20This is the second year we have been ordering. Normally no problems , we dont expect delivery to be quick in the location with the price of everything now a days , a normal order bi weekly, even weekly costs 70- 100$ for us. We work hard for that, this evening it took over an hour to state out for delivery, thats ok. But ... then it was another hour to deliver, ok we kind of get that, we arent difficult, but over 70$ later and two hours the food was not even Luke warm. It was just cold. When we called the manager she was so rude and disrespectful and suggested we send it back and they will reheat. .... ok. Now we will move on to the many other choices
Review №6
2022-03-06Foods pretty good, could be a little better sometimes, but they are the only ones who will deliver up to Berne, (the one down the road wont) and they always fix any issues if there is any, cant complain. Will keep buying from them!
Review №7
2021-12-05Menu did not indicate multiple locations and both are on Main Street but 45 minutes from each other. Staff did not say there were multiple locations when we were confused as to why they didnt have our order. Antipasto had onions even though I asked for none and was jist a garden salad with meat/cheese tossed on top.
Review №8
2021-07-31Pizza is great if you walk in and order a slice or call for pick up. Delivery is terrible. They tell you a 30-35 minute delivery time and 80 minutes it shows up. This has happened to us twice, and it’s always the same old excuse - they don’t have enough drivers. Don’t quote someone 30-35 minutes and then show up almost an hour late. Next time we will go elsewhere.
Review №9
2021-03-07I placed a large order last nightIt took an hour to get here thats perfectly ok I get the fact busy Saturday night. The food was all cold , mozzarella sticks were like rocks ,mushrooms were mushy the small pizza ..cheese had all slid off it. The 12 cut was cold but delicious! We were missing our garlic knots I called and they said oh they are right here ill send him back.....were the only warm part of the meal. Was disappointed.Thank you for responding i didnt mention any of that at that time because we were just starting to open everything and didnt know.i am changing my rating because you were quick to respond and seem to care and we do love your pizza and will try again
Review №10
2021-01-07Honestly, been getting food from here for years. Their pizza isn’t always made the same and they tell you “ 45 minutes to an hr “ lately they always say “ we’re waiting on delivery drivers “ or “ we’re not delivering today “ if you don’t need delivery go to Pasta & grill or Wolfe’s pizza. Their pizza tastes better than Paisano’s. Your company’s name may have changed but so has your quality, quantity and service.