Kerbside pickup
Yes
Pandora Jewelry in other cities:
Comments (199)
Door was locked 10mins prior to closing people were still inside at 9:50pm wasnt allowed inside.
The associates are always pleasant and friendly. Found two beautiful rings.
Staff insanely rude! Not allowed to look at anything unless you’re intending to purchase! Customer service obviously not important in this store!
Went to get my fiance a nice ring as a christmas gift. She fell in love with it. What can I say jewelry are a females best friend. The workers stayed after closing just so I could come into the store. I did call before time and told them what area Im from. They stayed an extra 15 mins and were greatful to help me.
I buy THE NEW BABY YODA COLLECTION this last month and happened this my FIRST AND LAST LOST MONEY !!!!AROUND YOU CAN FIND MORE JEWELRY 100% MORE insured
Helpful staff and had the NYC charm I wanted
Great experience. Was personal and professional.
Definitely not a good sales person at this store.I like to buy Pandora charms but this person wasn’t helpful at all
Rude and disrespectful , they put me to the side because i was asking questions and they had “customers to attend”.
Very nice products, I couldnt stay because it was too crowded. My daughter loves Pandora and it is always a perfect gift for her.
Usually staff at pandora are very friendly, I used to go here a lot before. Recently I was passing by the area and wanted to go see what new collections they had and the lady in the front told me that I’m not allow to look through the store unless I’m purchasing something, which was not only rude but very odd because like I said I have purchased here before. Very disappointed. Not coming back.
Nice collection.. Ideal for gifts or a self treat... Friendly and eager staff... Overall a very satisfying experience... Find what we were looking for
This store was too slow and inefficient. I had to wait for a long time on a weekday night to get serviced but there were employees standing around doing nothing or just telling people not to enter.
They were very helpful and extremely nice. This is my new Pandora store.
Rude employee. Made me stay with my group even though store was empty and covid restrictions dropped. Usually I stray off from my wife in these stores and buy something (for her) so she doesnt see me. Your loss. Money spent elsewhere.
Beautiful store , a lot of choice and advices by good sellers
I went already knowing what i wanted to buy , the associate that helped me (didnt ask for her name but the receipt says Bella) was very nice and attentive , she took her time with me and even educated me on what size i should buy my bracelet since i was exchanging mine and it was too big. Overall i really like this store and will be going back soon!
The store was very clean and all of the employees are very nice. They greet you as soon as you walk in the store. They even cleaned the jewelry we were wearing while we shopped. This location is my go to store.
Best customer service ever. Scarlet was such a sweetheart. Thank you to the whole team. 👍🏼
They hardly had charms, New bracelets, or cleaned items.They charged for a recycled bag, that was dirty, looked used and wasnt presentable to give as a gift. Wasnt pleased with this location at all. My attendant was new, in a rush, and had no knowledge about his work. Wasnt pleased at this location.
Abominable service. The girl at the entrance was helpful in guiding me to a queue. The one behind the counter looked like I owed her money. So I decided to spend my money somewhere else.I think I’m treated better at Cartier than this.
I like to go to th8s licatio. All the girls are very nice and helpful. I recomend to go there
Fantastic shopping experience! We stopped in looking for a specific charm with very little time. We were immediately greeted and helped. He worked quickly to get me checked out and on my way. Highly recommend!
Must have been a busy time. Had to wait a while for service. I thought for a store in this location it would be more fully staffed. The young lady that helped us was very knowledgeable and professional. It was a good experience.
The staff is very patient and kind to recommend the charms to me! Thank you so much!
The Pandora employees were very inviting and helpful and stayed with us the entire time during our visit. They had a great selection and was able to show us what was available for the upcoming season.One negative experience about the visit was that although we did take a little longer than most customers, (I assume), the employee that was helping us was very patient expect for the momentary frustration that was visibly shown on their face and I happened to have caught when I looked up.
Great customer service and friendly staff. Was nice to visit and chat and enjoy the site.
I went in at the perfect time about a hour before they closed. I knew exactly what I wanted. They sales lady showed me my options. I was in and out in under twenty minutes.. the longest part was the transaction. I paid cash
Super knowledgeable and friendly staff. I went there to get my ring size and it was super quick.
Staff were super friendly and well presented. My friend bought 2 NYC special charms and we were well looked after and greeted by many staff. Opening hours seem to be accurate and in an easy location to find
We had a great experience here and the salesperson that helped us was very kind. Taking one star off because there was an elderly woman there who didnt speak much english and another staff member was incredibly rude to her.
Ms. Luz Diana Perez is a great sales associate. I visited the store on 29 March 2019, a young man was helping me who was in training, Ms. Perez assisted in the sale by helping me select other charms and placing the new charms on my daughters bracelet. The sale was going to the new employee; however, Ms. Perez assistance and professionalism was outstanding. I spent approximately $600 due to the hard work and customer care provided by Ms. Perez. Great customer service Ms. Perez, thank you!!!!
Thank God, there was a no line outside the store 😊. The staff was very considerate. The clerk was kind, helpful, and patient.
I went here to buy a gift for my sister & the sales rep I dealt with that day had an attitude, a slight attitude. I guess it was because I kinda looked a bit bumbish in my style of dress cuz I just got off work, but let me tell u, I noticed they treat u off appearance. Not good at all. But when I pulled out my black card, she asked if I wanted anything else & kept asking me to get this charm & such. Lol. Never going back!
I walked in a 4 employees standing around and did not say a word to me. Another associate comes out from the back and greets me. A couple walks in and they sre immediately greeted. They refused to acknowledge me. Never going back there. They cater to a certain type of people. Extremely disproportionated by their behavior.
Terrible! Speak as I find, wanted to buy several charms and was summarily ignored by everyone in the store, manager included! Maybe you guys enjoy throwing money away, but I for one will not be back! Also, I watched you roll your eyes at us after we left! Disgusting way to treat customers!
I go here when I want to surprise my mom, grandmom, or girlfriend with a gift. The prices arent that bad when you consider the smile and happiness the person receiving the gift will have. And the fact that they will wear it all the time is a good feeling also!
The things I do for my wife
Just popped in on our last night in the city to buy a few charms to celebrate our trip. Folks, don’t bother!! Not only will you be ignored browsing but unhelpful staff will chat whilst also pointedly ignoring you. Manager included!! Great service - not!!!!
Excellent customer service and clean and organized store. Definitely will revisit.
I Bought My Daughter A Graduate Gift which is the Hat Scroll and The Owl for Graduating with Her Masters Degree!
Customer service is horrible. The sales person showed no interest in servicing us, she was cleaning someone else bracelet and when I asked her how much was the charm Mickey and Minnie she told me 50 then when I told her that I wanted the charm all of sudden the price when up to 85, she didn’t offer to clean the bracelet once I told her that I wanted the charm put on. She takes the charms off to balance it and put my charm in the same box with the person bracelet that she was cleaning. When I asked why the price changed she said when she looked in the book it was 85. Instead of throwing a price out there she should have checked first she never apologize. Never going back there
Walked into the store to look at the New York charms to buy myself a souvenir of our holiday. Was told by the sales assistant that I could not come into the store to look. Seems we could only be there if we already knew what we wanted to buy. Unfortunately I like to look at what Im going to buy before I decide to buy it, so we had to leave. The couple who came in after us were allowed to stay and look though. Perhaps the fact we were in jeans and shirts and they were in fancier clothes helped the sales assistant decide who could stay and who had to go? Lost my business now though, Ill buy my souvenirs elsewhere.
Very nice location greeted warmly no line walked right in had every charm I was looking for might make this my regular store very close to B and D train win win !
Staff was very helpful, and friendly. She found a NYC charm for her bracelet , and was very happy
I visited Pandora Times Square December 3, 2016. We were greeted at the door and waited just a few moments for an available sales associate. The store itself was welcoming and conducive to a pleasant shopping experience, then we met Paige. She was amazing. Professional, courteous, patient and SO helpful. It took me a while to choose the ring I wanted as it was to be a gift. Paige took the time to show me a variety of rings in the type and size I needed, then tried each one on as she was the same size so I could see how it would look. I happily made my purchase. Thank-you, Paige. Pandora is lucky to have you and I was lucky to be your customer that day.
Ive spent well over $1k here and Everytime I go in here I feel like the employees here are just so snobby. You can feel it in the air. Some of them are good, dont remember who I worked with last but wow, quite stuck up...and they work in retail!
Great Service and very respectful help at this location I will be visiting again
I wrote a detailed review about my awful experience in this lets say Pandora Store...But the service i got here not even deserve to be called Pandora at ALL, I have visited several Pandora Stores in several countries, since im a collector everytime I travel i visit pandora to get a Charm for my traveler bracelet...I came to this store in 2 different occasions to give a second chance to this store BUT the second experience was even worse than the 1st...the personal treated me like I was there begging for charms...hell no I was not...when I asked the employer to wrap a gift, he stucked a small bag in the bigger bag I had and told me they didnt wrap at pandora which is NOT true since I been buying on Pandora stores since 2008 and they do wrap, but he didnt want to. Notice that I spended more than 100 usd on my short visit...and definitely didnt buy more because of the bad attitude of the employees here. And after my detailed review with pictures and proofs somehow my review was not longer available Instead of doing something to upgrade their service they deleted my review....shame! And Now I see other clients write on their reviews this store needs new management and i will add employers that like to work there, because the attitude i got the two times i visited this store it seems they are not even paid to be there. If you need pandora go to other store.
It’s an excellent story
Love this place n one of the managers, Steven. I feel is my personal shopper. His service make you want to spend all of your money, including your lunch money, LOL...Im Rose
I was served by a staff named Raul. He is very friendly and explained clearly and patiently about the products to me. I am happy with his customer service.
It was a perfect customer service experience. Anyone shopping for anything Pandora should go to this one. Every worker was extremely helpful and very upbeat.
They close 8:30pm, not 9pm
Its a nice and fancy place, so loved by woman by the jewellery and the style of it.With reasonable prices and some offers.If you are thinking on a surprice gift for your love one that will make her love you more, this is the place.
So me and my mother came it last week (16th April). I had loads of spending money left over so thought I would treat myself. Baring in mind this was our last day in NYC and had a 12hr journey later that day to get home me and my mother were dressed in leggings, comfy top, trainers... basically totally opposite to smart. You may ask why this is important. Well the woman standing at the door immediatly looked down at us. Slowly came over to greet us. When asking how much some charms were basically said some are more expensive than others, some are 55 some are 75 it varies.... believe it or not ive got pandora charms, i know they vary but i wanted specific prices. Apparently a hard question to answer.Anyway another customer entered the store, she was well dressed, looked more well off. My mum said it was similar to the scene in pretty woman where the shop assistants wont serve because she didnt look like she could afford anything... yeah, that. The sales assistant rushed off to serve the other customer leaving us....Luckily the day was saved by another woman, who was lovely. Went above and beyond to help us. I bought two charms, as I cant get them in the UK. Mum however did not. Totally spoilt her experience. Maybe some staff should learn not to judge someone by what they are wearing.
I bought birthday gift.lots of selections beautiful things
I came here because a ring I bought a couple of months ago broke and the staff was super nice and polite. I walked out with a brand new ring because of the one year warranty. Highly recommend
Beautiful scenery! If you visit New York, this area is a place you must not miss. The best part is during sunset. It is simply spectacular!
What a night and day experience from their herald square location. The service was swift and helpful. Although I will not be purchasing anything from Pandora after my herald square location experience.
Awful service - We experienced several pushy sales people that acted as if they were too precious to deal with regular customers. My advice go to Pandora at Columbus Circus where you will be treated properly.
Found the staff very friendly & helpful. Really should not be identified as Times Square, located close to Bryant Park but cant fault thee staff. They were great.
The staff is always helpful. I love this location and they always seen to have more than what I see at the stores near me.
When I travel, one of the souvenirs I like to get are charms from the place I am visiting. This store had a large selection of NYC themed charms to select from. As I was wearing my bracelet, they even cleaned it for me while I was paying for my purchase
They have everything that you need. The person you choose to gift this item to, will absolutely love their gift!
The manager a little rude, but the rest of the staff very lovely.
They were very nice in there. On vaca from CA. My daughter in law get a charm everywhere she travels.
Overall a good experience but there are many items missing.
Dont like this much as they have no stock for what in catalog. I am a big fan of this brand. I bought a lot Pandora as collection for my wife
I searched for this shop, so I could add some charms to my bracelet, I managed to get a Statue of Liberty charm, so that made my day xx service was very good xx
Quick service and friendly staff
Great service
Fantastic Im Soooo Happy....Sweet n kind....I left A very very happy customer with New Bracelet
Helpful staff with plenty of stock. They do have special Charms just for NYC which is great for tourists looking for that something special.
Good morning. I am Brazilian and last week my friends and I bought some charms and bracelets at Pandora Times Square ( we spent more than 400 US dollars ) Specially , We bought four charms New York medal to remember our trip. I used my bracelet two times and unfortunately my medal was lost because the link opened. I was really sad and disappointed with the quality the product. It would must be more safe, maybe it would must be solder to avoid to open. I would like to let you know my indignation because I really love Pandora products and it would must to be revised to improve the quality the products. Thanks a lot.
Disappointed got promotion on any two items or more 25% off cause we was british tourist and wanted newyork charms they said we couldnt have discount manager was very rude
I loved the store and merchandise but because of its popularity, sometimes it gets frustrating to look at some areas. But I love how organize they ran the store !!
Great experience. A little busy but lines moved fast. Friendly sales clerk.
Offers a wide range of selections with really pleasant employees but there are clear management issues considering they seem to be the most incompetent
Best customer service ever !
Not sure but my wife would say it great she walked out of the store with 😁 & a bag in her hand
I love Pandora, and I loved being able to purchase the New York exclusive charms here. They look so nice on my travel bracelet!
Great customer service, Damien is very helpful every time I go shop.
Excellent , Sales Personal very helpful very patient and very pleasant
I went to the store today, they told me they opened at 10:00 Am they say they will open in 10 min and waites outside 20 mins and still telling me they need time so i left im very disappointed i wont go there anymore, and i was about to spend 200$
Great customer service and selection. Will visit again and recommended to anyone.
The service was good and fast it was busy and I didnt have to wait long to see a sales rep.
The employees here were very nice and accomadating. Great customer service.
Great jewels at an affordable price.
Small but nice place. They have to change staff, they are acting like they are doing a costumer a favor that they help. Strange for a jeweler store.
Great service... and pretty much anything you get from here will get you out of the doghouse or into some panties.
Pandora Jewelery has amazing service and the best Jewelry I’ve every seen! They don’t make anything look bad and it’s very impressive
Very lovely staff, didnt feel rushed and came away very happy with our purchase.
The salesperson and other employees were very attentive and helpful. I may have found my favorite Pandora store.
Beautiful store decor🌹🌹🌹🎉🎉🎉🎭very professional essential workers💯💯💯🌹👑💎💎💎
The Jewelery I buy my Wife...And other Women/Girls in my Family.
Had a great experience here! Staff is super friendly.
They have some cool rings and necklace that everyone will love .Your Diamond and Gold jelwry store at the center of the greatest city in the World. Its Timesquare New York!
Ignorant rude staff, ignored us so we had to ask to be served, bought the charm that I wanted which was the only best thing
Great service, didnt have to wait for assistance on getting what I wanted to purchase!
The people that work there really help u to find the perfect gift there respectful and polite
AMAZING customer service. People there are so kind and friendly. 100x better than the one of 34st, the pandora there just has terrible customer service unlike this one!!
Only 3* because I totally dislike to not be allowed to see what they have lonely. You just can wait in the queue to see with a seller. And they didnt have what I looked for.
It was too small of a location. The staff was rather rude and snobbish. It was as if they couldnt be so bothered to serve me.
Service was awful considering the store was not busy and the person who originally was supposed to serve us walked off without saying a thing and we then spoke to another attendant.
Customer Rep was knowledgeable and had everything I needed to make my daughters Christmas special
Loved it, Ive been collecting from every city we visit in and out of the USA.
Bella makes your experien wonderful thanks You do much
Staff were kinda cold and didnt really interact with us. Nice looking shop though
Last minute Xmas shopping and Pandora was there to save the day. Quick, affordable, and great service.👍🏽👍🏽👍🏽
Tara was so so helpful. Very pleasant. Helped me pick the ring out. Please keep her
The workers at this store are very nice, and the young lady that helped me was very sweet and patient, this is my pandora go to store!!
Staff was friendly and polite. Wait time was fairly short considering the time of year.
It was okay, but we are still dealing with Covid.
I was dissappointted in the rude service...but they have a big selection.
Bought Christmas presents from Pandora this year and the staff were super helpful!!! And everyone enjoy their gifts!
Vert attentive staff at this location. They took my return promptly.
People working there could have been better. I spend money at one in ever city I go
Worst customer service ever , Ive been into plenty of pandora jewelry places and this one has to be the worst by far . From all my years of experience as a sales associate and floor supervisor I can tell when a sales person doesnt want to work or be there.
Great service from their workers
Worst customer service if you think they are accommodating to online or pick up
Excellent service. Staff is extremely friendly and helpful. Specially Viviana.
It was stressful. There was an endless line at the cashier, thus I left. Btw I hate shopping.
Very informed sales person. Helpful.Polite. Great customer service
Had a lovely experience, lady who served me was very helpful.
Staff very friendly despite the long wait due to a sale.
We walked a mile and it was closed! The info reads “closing soon” 12AM. This Bussines is not recommended !!! Update your hours!
Very nice and clean friendly atmosphere
Great
Great service by some some very nice sales people.
I’m loving
How is it that google says you close at 11 but it’s barely 10 and you are already “closed” with 2 people inside makes no sense to me if I could I would give it -2 stars ridiculous
Awesome Experience! Will visit again, & again.
Worker followed me and asked questions to find the perfect gift. Loved the hospitality here
Quick with no wait. They also have special NYC charms only sold there.
Got my pandora bracelet as my wedding present, we went for our honeymoon to NYC and got me a exclusive charm!
Beautiful store. Friendly atmosphere
A great selection of goods however in busy periods expect to queue
Great place. Dina and Asia were amazing.
Wifey got me a beautiful pandora bracelet love it.
Great staff and great service as long as you know what you are looking for !
Services is really great, fast and polite. And a big stock of charms and bracelets.
The lady that helped me pick a pandora bracelet & charms and advised me on what is best to purchase. Beautiful shop.
Made stops at 2 locations. Found what I needed at the 42nd street location.
Great customer service, But it was too crowded
Very little options or availability on products. Staff was very helpful though
Fine selection of wheres store is filthy rub any thing other then the main case and your finger is covered in dust
Very beautiful store shopping day was great loved everything about this store
I 💘 it the 1st time Ive been there
Warm and welcoming staff. Everyone was pleasant and helpful.
This store in particular enforces policies based on the customers skin color.
Konrad was great!!!! Awesome customer service!!! We will definitely be back 😊😊😊
Picked up the charm I wanted and the staff was friendly and knowledgeable about the charms.
If you like Pandora, youll like this store. I dont but the wife does.
One of a kind location. Great customer service
I love this store & location; they are open late too
I Always feel welcomed great staff 😊
Great jewelry selection and great prices,fast friendly cashiering
Christmas Eve, and a big queue. Not able to browse before joining queue to purchase.
Great customer service
Polite representative
Always a pleasant team. Very organized and spacious.
Nice 👍
There are a lot of designs here & cheaper than HK, SG, PH.
Good customer service small and very busy
Just bought another charm from a trip 🥰 I love it !
My Best place for giftsJajajaja???
Very nice, but Pandora as is Pandora anywhere. Unless you are my daughters.
A great place to shop
Really nice place ! Fast and good service
There is a lot of chouces and cheaper compared to other places outside of US.
This is where I shop for my girls ... great service....
Love this place found everything I was looking for.
Good service, good advices, no rush like in other shops
Very friendly staff, I love the attention
I loved this store got bracelets for my daughters,priceless
Sales woman was very helpful and friendly
The Customers this is garbage, The jury that they sell their Is no good,
Love this shop .... great limited NYC collection
This is the best Pandora shop in NY. The staff was nice and helpful.
Nice staff, good prices.
Helpful and fast service. Great customer service.
Not looking to have people like me as customers
They had a lot of nice rings and necklaces
Great collection and sales persons are friendly.
Birthday 🎁 I love it bracelet is 😍
Great service and great people
Lovely the week before christmas....really
U can find here amazing gifts for a special girl
Total reviews rating 4.3
199 Reviews for Pandora Jewelry 2023:
Review №1
2022-06-14I visited Pandora today to pick out a gift for a friend thats relocating. I really liked the store. The young lady (Monae) that showed me the bracelet was very helpful and nice. Now I want to get another bracelet for myself.
Review №2
2022-07-10A great gift shopping experience, the staff was very friendly and really takes the time to help you. I didnt expect to be there for even 30 mins but I was helped beyond that and I was truly satisfied with the purchase and service.
Review №3
2022-07-16Sales people are rude, long wait time. Checking charms out to add to my bracelet the sales person moves my bracket around when I’m trying to decide which to get. She did it 5 times more or less and it got so annoying. She counted the charms I was looking at every 10th of a sec. So annoying and ruins my shopping mood. Was so not necessary. I would have went to a different shop and spend the money there if it wasn’t for the trouble and time. Seriously rude and disrespectful. The female sales person before done with me went and help someone else. I hope the sales person who put his name under my purchase doesn’t get the credit or points for selling something out. He did not put in any effort in selling the items to me. His name is Brandon. He don’t deserve to claim the credit on my purchase. The female sales person’s name I don’t know.
Review №4
2022-01-27The people was very helpful very nice and respectful and Im going to spend money in there a lot more
Review №5
2022-05-25Inefficient sales personnel. 4 people serving 2 clients which creates a long wait for no reason. One sales associate enjoys bossing clients around and not really helpful.
Review №6
2022-06-14Dont go with your wife or girlfriend or significant other. You wont have any money when you leave....lol. The associates were nice and professional. Next time, I will stand outside
Review №7
2022-05-31Wouldn’t sell us a nyc charm. Said due to inventory we had to buy another one too. Forget that , we got it at the airport instead. No problem
Review №8
2022-05-26Terrible attention, we lasted more than 30 minutes without being attended; and when they finally give us attention, people are very indifferent and rude. I would never go back to this branch. Lousy experience.
Review №9
2022-08-20The lady who showed me was very patient I really didnt know what I wanted
Review №10
2022-06-13Store website said they close at 9pm. Arrived at 8:45 and doors were already locked and they would not let us in. I was traveling from south Florida. Very upset