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Panera Bread in Rochester
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Location on the map
Rochester, Monroe County, New York, US
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Phone: +1 585-442-2060
Site: https://locations.panerabread.co...
Site: https://locations.panerabread.co...
Opening hours
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–9PM
- Saturday:7AM–9PM
- Sunday:7AM–8PM
Panera Bread in other cities:
Comments (199)
Yesterday I attempted to place an order for pickup online. After completing the myriad of questions, the order would not go through. So I called the restaurant and explained the problem, and the the person at the other end took a verbal order instead, reassuring me that it would be ready in 10 minutes later. My sister, who was there and waiting for the order, texted an hour later stating she was STILL waiting. At one point then produced the order and it included 2 sandwiched rather than the 4 ordered and paid for! A bit over an hour later, the order was complete. My sister said everyone else who was waiting at the same time was having similar results: incomplete orders and wait times 6 times longer than what was promised. I will never go to this restaurant again!
This place was loud as hell. The employees brought their kids to work and they were jumping in the booths yelling. Ratchet when the employees were so loud you couldn’t hear yourself think. It was like a ZOO loud employees preparing the food yelling and having unprofessional conversations on the line. Loud Chaos Panera is what it should be called. Unprofessional employees and management that allows their employees to bring their kids to work and not supervise them…won’t ever go back there for any meetings or for lunch.
Not a busy time, forgot 2 things for the orders (bread and drink cup) had to ask for both of these things. Asked for the bread and the employee chuckled (?) As a response. Not sure if it is because someone else should have been paying attention and gave it to us or because of some other reason, regardless it was extremely off putting. Womens bathroom was gross and needed to be cleaned. Bathrooms needed to be cleaned both men and womens. Tables were not being cleaned there were several with crumbs and sticky substances. If it were busier these could be excusable but even to go orders werent keeping them busy, i assume we missed a rush. Paneras in general are hit or miss, this was a miss for us.
I ordered a bread bowl with soap it was delightful. But the amount of soup was maybe 4oz I counted I ate the soup in 5 bites. The bread bowl was super delish. We got a flat bread pizza price was 11$and it was probably worth 50¢ . Honestly for what they offer in ratio to the amount they charge I felt ripped off. I did enjoy the food and atmosphere. Sometimes I try not to look at the cost for the value. But I felt like Panera is great just give more in your soup portion
This is not a review regarding staffing at this location in particular. EVERYWHERE is short staffed! I placed an order through the Panera app which came from this location. I would say Paneras food quality has been in decline for a while (before pandemic) the Mac & cheese no longer has same flavor, bland. Ingredients missing from sandwiches, or overall portions are skimpy and sloppy. Bread and souffles burnt too and still delivered. Just not the same Panera as 1st introduced in Rochester.
My bagel was hard and chewy. Then my smoothie tasted like it wasnt a strawberry/ banana. Ive definitely have had better meals.
The toilet could be cleaner. The inside of the toilet bowl looked like it hasnt seen chemicals and a brush. But other than a good experience
The breakfast sandwich was fantastic!! Loved it. Usually have dinner. I will be back.
I love the food, and the atmosphere is nice!!Buuuuut...this is the 3rd time in a row I had an issue. Previous two times, I ordered online, received a confirmation and when I went to pick it up, no order. Both of those times, they were very apologetic and that was nearly 4mo ago. Really craved it today. Went online for rapid delivery (10 min), confirmation received, showed up after 15 min to make sure it was done because my lunch break is only 30 minutes. No order on the shelf, but they were SLAMMED. decided to wait a few more minutes and since the prompter wasnt working, I asked an associate. Very rudely noted she had 45 orders in cue and didnt know. Waited some more...people came in after me and left. Asked again with similar response. Got another employee, come to find out...no order recorded. I was there near 45 min...no apologies AT ALL and I was 30 minutes late back from lunch.
The cashier was unfriendly and didn’t understand how to use gift cards so said they were not valid. Luckily I had cash. The order was missing an item which we didn’t notice until we got home. The fruit cup had a piece of plastic in it. But otherwise the food was good and tasty
They were very busy so I waited a long time. I grabbed the food and headed home only to find that my order was missing two of the bread bowls to go with our soups. Also there was a soup in our order that we didnt order. Its very frustrating to order food and not get what you ordered. The food tasted good at least.
Service: I have had very mixed situations at this one. Had one very clueless employee a lot chop off her own hand and gave me a burnt bagel, and then also have had the normal mediocre employees. This location can be hard to park at as they have very limited spaces in the front and a very tight parking lot in the back.Food: the bagel are amazing and All the bakery treats are to die for! BUT The other food is so expensive, I am honestly not going to pay $20 for half a salad and half a sandwich. If me and my husband want to spent $40 on a meal together we’re going to go somewhere that we can’t make the same food at home in under 10 minutes.
I order from this location for many, many work meetings (large, expensize orders) and 9/10 times something is not correct or missing. This time, and my last, I picked up a $142 order. Got back across the city and one entire sandwich was missing. Unpacking it there during the chaos or in my car and comparing the order and repacking it again is annoying and a mess. I called back and asked if they would make one and deliver it with other orders getting delivered. I was told they would make it and I could come back. NO WAY as we had guests arriving that we were hosting. I was told by the Mgr. to use Grub Hub. I told her I didnt have an account and needed a replacement ASAP, she couldnt have cared less. I ended up ordering Grub Hub, they took 1 hour and 25 minutes and the luncheon portion was over. I have spent a sizeable amount of $ at this location and will NOT go back to 12 Corners Brighton again.
This is the absolute worst panera in the area. The 12 corners location is very slow (even when there are only a few customers), the female manager is extremely rude, the food is ALWAYS wrong or missing part of the order, and you never even get as much as an apology. From now on, if I really want Panera, I will drive to Henrietta because the Henrietta location is good and the managers ar Henrietta are friendly. The 12 Corners Brighton location NEEDS NEW MANAGEMENT ASAP!!!
Multiple times they havent been open in the last couple months when they should be open. No sign on the door to update on website or Google maps ...If you have to not be open at least make sure effort to notify customers
Placed an order for an exact time, it has been 45 minutes PAST that time and we still have received nothing. Staff is extremely rude especially the woman who wears the vest like a crossing guard. Turns out the order was stolen after repeated attempts to get them to check if it had in fact been finished and they are still taking their sweet time. If there is a problem with an order you would think you would attend to that but these people are extremely unprofessional and cannot handle a simple order.
Love the broccoli cheddar soup, the bread bowl was delicious as well. My only gripe is how much they charge for so little cold brew, I got the largest size and it was $5 for 50% ice.
I like this place. This place has the Teriyaki chicken bowl which ,is Not only good but healthy as well. Customer Serv is GREAT and your order will be exactly what one order before leaving establishment, Not like other fast food joints who hire people that cant even count money let alone make a meal😂🤔
Been waiting for over an hour very unprofessional staff. They are allowed to play around n wear CROCS to make food!? No one should be in the food industry with exposed socks! It should be non slip shoes. Do not come to this location. Poor management!
First of all I wish zero stars was a possibility!! Haley, the very rude worker would simply not let me get a water cup after I was dying of thirst. She screamed at me to give her water my water cup after I took half a sip of free water I don’t know if it was because I did not ask but she told me to leave. I was very disappointed at a place with such great food would have such bad services
This is the 3rd time I have placed a curbside order and have waited 10+ mins before calling. Today my call was dropped and when I went to talk to the manager I was told they are busy with deliveries, rapid pick ups and staffing issues. Curbside should not be an option if the manager is telling me they can’t actually do it.
Soups and salads are very good. A very pleasant atmosphere and clean.
The Panera Monroe Ave location says on their website that they open at 6 am, however they actually do not open until 8 am.This is very poor customer service. The worst part is they know the website says 6 am.How do they expect the working class and bus drivers and all of us who start work at 8 am to get breakfast if they dont open til 8 am?Very poor. I give them a zero!
Just dont order to go. You get like half the amount of food and there are ALWAYS important things missing. Dining in is all good tho
The sandwich and salad combination was on point! Absolutely delicious! Everything in the photo below is worth FEASTING upon.
Paneras good. Their portions and quality have gone downhill since their inception years ago which is unfortunate. They used to be a first look, today they are strictly a backup choice.
Okay the food is top notch but the workers arent so much. It was my birthday today and I got an email from Panera Rewards to come and redeem a free pastry. I redeemed my pastry on the app and invited my friends to come eat. When I got there I asked for my order, and my order wasnt there. When the manager came to see my order they said they dont give free pastries anymore which doesnt make sense. I decided get another thing since i was already there. All my friends ordered things too. After a while we were sitting down and a worker there kept telling us that we needed to leave because we didnt order anything there... but we did
DO NOT go to this location during the lunch hour!! 30 minute wait and STILL didnt have my food!! Walked out empty handed cause my lunch was OVER!! NO LUNCH FOR ME!! Theyre too slammed with the Door Dash/Grubhub orders! Even THEY were talking too long!! 3rd try, Im DONE!!! 😡
I placed an order tonight for curbside to go. I waited 7 minutes after I arrived at the Monroe ave Rochester ny location. When I home I found there was NO Chicken on the salad!!! I tried calling the store 5 times, after holding my call was disconnected everytime. Is this the level of customer service that your company offers? Sadly this is not the first time orders have been wrong from this location.
It is Panera, so you kind of know what to expect. Stopped in for a breakfast sandwich and coffee. They do cook your food when you order, so there is a few minute wait. hazelnut coffee is great!
The cashier was wearing ear buds so couldn’t hear our order. When we went to find a seat to eat all the tables and floors were filthy. Wrappers on the floor food on all the tables none of them wiped off. Would never come back here again. It’s gross
I came in with some friends and we sat down and within 5 minutes an employee came over to rudely tell me to order, after having been inside for 5 minutes. While I ordered, the employee at the register treated me with disrespect and was incredibly rude. When I asked for a side of bread, she told me they were out, and when I asked for chips she shortly said they were out of that as well. Won’t be returning.Additionally, an employee in the bathroom rudely asked me to leave? What?
Possibly the worst Panera I’ve been to in multiple states. I’ve witnessed curbside orders being stated as ready when they’re not, Togo pick up orders with frozen and warm drinks that sit for almost 20 mins. No organization at all. I don’t recommend coming here until a standard and precedence of true customer service is added to the culture
Not a welcoming staff, had to bring 2 different orders back and still not correct, no soup in my bowl and dirty silverware. Very disappointing..
I come here pretty often, and have always had lovely experiences! The staff is kind and friendly, things are made in a timely manner, and the food is as good as Panera tends to be! This location is right by a school, so if you come in at around 3 there are a lot of students who’ve walked over from campus, so keep that in mind if you’re trying to find a large table or wanting some quiet. Overall I enjoy this location a lot, and recommend it!
This location made some of the best food I have had at a Panera ever. I always get a Sierra Turkey and they not only nailed it, they surpassed my expectations 10 fold.The manager on duty was fantastic as well. He was ensuring the team were doing OK and helping insure accuracy as well as a friendly touch when picking up the order. He was actively assisting in the day to day activities. It was great to see and his personality was on key.
Ordered a half chicken frontega..no tomatoes and more dressing than needed. I also dont like that they went from boxes for the sandwiches to wrapping in paper..very messy. Also no napkins in my bag.
If I could give no stars I would. I used to come in everyday on my lunch break and everyone was very nice, friendly, and helpful even when super busy. I knew all of the employees since I was a regular and everyone was amazing. As a of a few months ago, I was treated very poorly and when I asked to talk to a manager about a problem with my order she acted as if I was the problem and didn’t care to fix it or refund me all I got was a sorry and she walked away. I miss the old panera and all the old employees. I feel like management has drove them away unfortunately.
Love stopping here after school on my way to work. This location can get quite busy around lunch time. So ordering through the app is recommended. I’ve never had a problem with my order being wrong, although using the kiosk I have forgotten to grab my drink. Staff is diligent about getting orders out.
Workers in this Panera at Twelve Corners are so rude. I don’t know what their problem is but they seem to get mad when one wants to redeem rewards. Also, I took my elderly friend to eat there and she did not spoke loud enough and the cashier got impatient and told her in a very rude way that he didn’t understand what she was saying. Never coming back to this place. Such a shame!
Good Food, but Bland. Not my 1st Choice. But they Have Made Hugh Improvements and the Women and Veggie Eaters I Know Love the Place. Personally, I’m a Carnivore, So I Want my Meat, Potatoes 🥔, and Hot Sauce, Not Bread Soup and Salad.
I ordered 80 dollars worth of food for my coworkers and I. We all got baguettes with our meals which were rock hard and burnt. When I called the store the manager told me that they were still edible but shouldnt have been sent out. She stated they didnt have any bread in the store so she offered me a free you pick 2 which not only did I never get but did make up for everyones bread that was inedible because I would have broken my teeth. In the past when orders have been wrong from other stores the problem was solved fairly. I wont be ordering from this location again.
We went at a very busy time and it was still very clean, well run and fast service.Food is great as always.
Placed order online via app, when driver got here I was missing some items but the driver came back asap with the rest of my order and they through in a few cookies for free for my inconvenience. Im very happy with the customer service here and the way they handled my issue. I order from here all the time and this was the first time I had an error with my order.
Ive been in a few Panera Breads and the brand is definitely on top of their game.This location was very busy while I was there with just a few seats left. They must be doing a good job serving customers.
Just tried the Chicken chipotle wrap. Consist of a flatbread with egg avocado and chicken on a flatbread. It is Grill. It tastes delicious. I would highly recommend this meal
Crazy busy and short staffed, BUT the employees were fast and good. One guy inparticular kept everyone moving as we waited to pick up out food
This place is purgatory. The staff is friendly and are seemingly doing their best, but the system and general management are botching and making things over complicated and slowing things down in a way that causes uneeded issues.
I often order takeaway, and not only have they gotten my order wrong before, (which they were prompt to correct) but they cant seem to ever get the meat/sauces/cheese on the sandwich. Always a sloppy mess. Get it together twelve corners.
Havent eaten here often, but I just got the toasted Frontega chicken and it was hands down the best sandwich Ive had in a while. Made perfectly. Nice location too, very clean and inviting.
Panera is a very generic fast casual chain restaurant. The food is okay and semi-healthy, but the portions are fairly small and the price is way too high for what you get. Every item Ive ever eaten here has been okay tasting but is very much on the bland side.
Great sandwich but extremely disappointed by managers lack of customer service skills. Kiosk communication and follow up email is incorrect and misleading.When I brought it up to manager, received the typical thats how Corporate does it.When I persisted to suggest she communicate with her corporate staff, I was told that they are one of the busiest Paneras in the area.It was more about hurrying and not much integrity. They also made an error with my order.Does anyone know what it really means to give outstanding customer service anymore?
Antibiotic free chicken and turkey in a non assuming setting. Whenever I have a stomach ache I love to have their chicken noodle soup with bread for dipping, sparkling water and maybe a bit of greek salad. My kids love the mac n cheese here. The prices are a bit above other convenience food places but its worth it for the health and quality of the food. You can stay on your healthy diet - or not! You have the options here.
I recently was at the twelve corners location in Brighton and I had a terrible experience, not only was my sandwich sloppy but I saw one of the managers with very curly hair and heavy makeup yelling at one of the employees up front behind the registers. I think that’s very unprofessional.
Menu and ordering system are arcane and confusing, staff are disinterested and confused, food is adequate and overpriced. Dont treat your customers as contemptuous imbeciles please. We know you list the sugar content in teaspoons as opposed to grams not because its easier as you claim, but to conceal the fact that your cola has 69g of sugar in it.
Im not a Panera Bread person. However, one day a friend of mine bought some scones to my house and they were delicious. So today I decided to go and get some. I really enjoyed my scone. But I really enjoyed my chocolate chip muffie. It really hit the spot. Fresh and tasty. The bathroom could use some help.
Seemed like the server was phoning it in, but my order was correct and also timely--if a tad pricey. That said, the spicy chicken was so spicy it drowned out the rest of the salad flavors (disappointing). Still, it is nice to eat lunch on real flatware with real silverware. Overall, pleasant but not outstanding.
Helpful staff despite constantly being busy. Every time I have been there the staff has been nice and the place has been hopping.
I love the you pick two option! I always get the harvest turkey sandwich and spinach salad. Booths usually available. the mobile order and pick up option is super convenient and fast. Their baked goods are delicious and you can earn free treats :) this is a great place to bring your laptop and get work done with a cup of coffee.
Went to lunch with my daughter and granddaughter. Had soup and salad. They make the best broccoli and cheddar cheese soup and it was nice and hot! I had a Thai chicken salad. Tge best beverage for me is the green tea and I mix it with lemonade. 3 Stars!!!
I love Panera and the experience food wise is always consistent, which is nice if youre traveling and want something familiar to eat. The staff here are friendly and helpful, and I would give this location 5 stars except for the fact that starting at 330 the store is flooded by unaccompanied middle school kids, so dont expect to be able to get any work done over the noise.
This is my favorite Panera. It does get really busy at lunch time but they are always quick and my order is always accurate. I really wish they had delivery to my house though or through an app service. I would love to have Panera without leaving the house sometimes.
There honestly is not a bad thing on their menu. My favorite option is the choose two, because you get the most bang for your buck and you get to taste more things. You get your choice of two of the following: half a sandwich, soup, salad. You get your choice of any of the two you pick. My favorite sandwiches include the caprese and the grilled brie and apple.
Some tasty vegan options. All the employees are very helpful and when prompted will give you their recommendations too. Love the casual atmosphere and everything was clean. Give them a try, youll be glad that you did!😀
I was at this location and it was awful. There was a line to the door and only one cashier working. As I got closer to the register I saw there was an older lady with lots of makeup on and messy hair behind the registers just watching her take care of customers and didn’t offer to help out. I kept hearing the phone ringing constantly and the cashier had asked who I believe was a manager (who was watching her) to answer it and I could hear her say “I refuse to answer the phone” and then walked through the door. I usually love this cafe but I think management needs to be taken a look at by the corporate offices.
Good quick food, had a few mistakes in my to go orders in the past- a forgotten bread bowl or two. Recently learned they double paper wrap the sandwiches with the pickle hidden between the wrap layers, almost threw mine away.
Great place. Food is fresh and tasty!
This location is probably the worst in Monroe County, I have been to all of them. The workers are not well trained, or organized and are rude , the facility is not very clean. You would be well advised to avoid it, I definitely will.
I had to literally wait 30 minutes for an online order.they forgot my order i had to remind them multiple times in the store.
Nice outdoor seating behind restaurant. I enjoyed their seasonal corn chowder and turkey bacon bravo.
Used to come here and order a cup of coffee. Their coffee is really good, and if I remember correctly, refills are free. Also, the cinnamon rolls are HUGE, delicious, and well priced.
Food isnt bad, but the majority of the time I order they have no avocado available. Seeing that avocado is a staple in half of the items they sell, its hard not to be disappointed with this place.
Food was good as always. Not sure if the servers are stressed or what, but some are great, and some I feel like are not happy to be there... Overall I give it 4 stars
I literally just watched one of the workers bring her family cat into the building and then into the back kitchen. I just think that was ridiculously unprofessional and borderline disgusting while customers were standing there.
Panera is a great safe option that had some tasty healthy choices! (Or you can celebrate your in her child and get the Mac and Cheese. Thats delicious too)
First time at a Panera. It wasnt bad, not in a rush to go there again. Daughter loved the mac and cheese. Apple turkey sandwich was good.
So I ordered a cookie and they did not give it to me
My soup and coffee was cold. My wife’s coffee was cold also. She however did like the flat bread pizza and actually ate the whole thing. The only thing is wasn’t cut into slices.
We love this location except for a few recurring issues. They always seem to be out of bread when we order meals which come with bread, especially in the evenings. The bathrooms also dont seem to be cleaned frequently enough. That said everything else is great!
My favorite place to eat. I Grub Hub now. I love the food, I adore vegetarian food, but still love poultry. Best sandwiches, and the avocado is generous!
Food and service are good. Staff is friendly. Place is filthy. Windows are dirty. absolutely no care is taken of the outside or seats. Have to ask to have the inside tables wiped down between customers. Bathrooms are old, outdated and dirty.
This is one of my preferred places to meet up for a coffee, lunch, or a treat. I have had many a small meeting here, or just came to have a change of scenery while working. The food and coffee is consistently good, and I love that there are a variety of vegetarian options.
A very classy and nice restaurant! Panera never disappoints.
Even at crowded lunch rush time Ive got good service. The line gets a bit long and perhaps might be better organized with ropes or something so people dont line up in awkward ways. Food is always good and comes out surprisingly fast.I usually go with a Cuban Chicken panini and am always happy. Pastries are ok, but if you are lookin for dessert, go with an awesome smoothie!
Waiting 20 minutes for a bagel with an egg... That’s ridiculous for a “fast food” establishment
Cashiers had no product knowledge, I asked what a certain salad was and they were not able to answer. So I consulted the printed take-out menu. Employees were having loud side conversations - overall store appearance was messy and felt more like I was at McDonald’s. Will not be returning
Poor experience with online ordering and delivery. Panera charged my card twice, then wanted to take 5-7 days to refund the overcharge. Impossible to locate customer service, the only recourse was Twitter.
Panera Bread is your standard fast-casual soup, salad, and sandwich joint. Theyve recently improved their order process to allow ordering from web, mobile apps, and tablets in the store which helps improve the time between walking in and actual eating. Menu now seems a little healthier too - if you consider throwing quinoa on everything as healthier.
This is the second time I had my food delivered to me where I didn’t get the croutons for my French onion soup.. it’s not the end of the world but it’s very annoying considering it is supposed to come with the soup.
Delicious food, quick service. Friends full salad with chicken had only 2 small pieces included. Otherwise all was great!
I payed 10 dollar for 3 spoon Mac and cheese and it was a large Mac and cheese. Rip-off. Don’t order Mac and cheese here.
Great service, super friendly staff, and great food. Only 4 stars because obnoxious middle school kids hang out there in the weekday afternoons and it really makes it less professional and difficult to get work done. Otherwise- love this location.
After a while going to this location, I’ve noticed that the managers here work harder and more efficient than other Panera locations. Food is fast and temperature is good.
Panera is always a good choice when you want a good pastry or bread. I get the pecan braid whenever its available. Also a delicious orange flavor to the cinnamon roll, which has perfect icing.
Stopped in to pick up a quick and delicious sandwich. Service was fast and efficient. Service staff were very friendly and personable. A very nice experience.
The cashier was impatient and unhelpful when it came to ordering and proceeded to put in I ordered a cup rather than a bowl of soup. The inside is very out of date and falling apart and much behind other locations Ive been to.
Awesome Charged Lemonade drinks!!!
Made a mistake with my take out order for the 3rd time this month. I called - no apology. The mngr kept me on hold - spent 5 minutes looking for my submitted order & asked me if I knew what was in an apple fugi chicken salad... dried apples & chicken which werent on my salad!! I wont be back...
Great service and yummy Costa Rican coffee. They also have a fantastic 13 bagels for 7$ deal Tuesdays. Comfy seats too.
Good Food, just like any Panera. But this location gets allot of traffic and the bench seats are getting warn out. Staff is great.
Good experience just very crowded at lunch time. I went to this location with a friend we waited about 5-10 minutes for our food, but finding a table was definitely the hardest part.
Good food, fair prices. Clean space, friendly staff.
I dont have any money any more. Thanks Panera! To be fair, its yummy and i will always have the memory! Cant put a price on that! Oh wait $1000 for salad. If only i knew how to get to the grocery store, i could combine lettuce, dressing and dried cranberries.... but I cant buy a gps because PANERA TOOK ALL MY MONEY! DO YOU SEE! THE CYYYYCCCCLLLEEEE CONTINUES!!!!!!
Panera is always great for a quick meal. The food always delivers and if something is wrong it will be fixed with a positive attitude.
The employees are always kind and helpful when corrections need to be made to our order. Love this location.
This location needs a total make over. It is shabby and dirty. My husband used the mens room and he was appalled at the grim everywhere.
Only have been to the Pittsford location, but great food & fast service. Changing specials make it really fun. Havent had the same thing yet.
Wish they had more vegan options; however, I like this restaurant and the fact that the food is always fresh and packaged into paper containers vs foam.
One of the better Paneras in Rochester. Maybe the best. Largely in part to a friendly customer base and lots of space inside. Recommended parking is in the back.
I picked up a last minute catering order for a friend and they were all set for me and had everything ready. The coffee and bagels were quite delicious
🤢
Always have a good experience here. Clean, lots of space, good food and coffee. Its a great place for a meeting or to quietly work.
One of the few fast food places you can get healthy options. Easy ordering options, phone, kiosks, or the old fashioned way at the register.
Youd think $8 for a large Mac and cheese there wouldnt be a fly in the the cup. But I guess I was wrong.
Cinnamon crunch bagel is to die for!
Great meeting place for meetings or just catching up with friends & family. Food is good and service is friendly and quick. Plenty of places to sit.
I like eating healthy and delicious and this is the place where I can get this combination. Their bakery and bagels are soooooo good!! I almost wana go every 3 days😍
Unfriendly staff and made my order wrong. Wont be coming back to this location for sure.
I love Panera; the only thing preventing me from giving this location a five-star rating is the parking. It is extremely limited, especially during the lunch rush.
Its a Panera. Staff seemed like they could care less about anything. When I asked a question I got the common response, thats not part of my job. I asked about how long it takes to brew decaf....because they ran out.....?
Great service. Loads of parking available.
We order from this location relatively frequently and the food is consistently good but they seem to be out of baguettes nearly everytime we order which is strange and annoying.
I ordered a sandwich with a piece of bread for my side. The side of bread was so hard that I broke part of my tooth off just trying to eat it!!! :( :( :( This just happened on Sunday June 2nd, 2019 @ this location.
Ordering always takes a ridiculously long time. Food is good but not great. Prices are high for what you get.
The people are awesome, other than the soup I dont recommend.
Got a chicken chipotle panini, it sucked worst panini i have ever had and ive had my 4 year old brother make me paninis better than that ( he can barely talk). forgot the baguette and had bad customer service
Love the fact there are two entrances and the ability to park in front or out back. Pleanty of seating yet a quaint atmosphere. Very relaxing.
Panera will ALWAYS get 5 stars,I would give them 20 stars.But it wont allow me to.So I will improvise ********** ********** ( my 20 stars,lol..
Were out of bananas for smoothies. Also out of breads for soup. Instead gave me multigrain with seeds on top for dunking in French onion soup. Threw away
My favor
The service was fast and the food is always tasty.
Disappointing that they dont have a drive thru, but also parking is horrible during midday. Can take over 20 minutes to park to go inside.
Good food, fast - with great customer service. Can be very busy at lunch times.
Quick nutritious sandwiches at reasonable prices. Calories are indicated for the health council. Friendly staff and free WiFi.
My wife ordered a power sandwich for myself and a bacon egg sandwich for herself.Mine was great, hers was too, except there was no egg!
Its super irritating to get home and find out your take-out isnt right.
They usually have fast service, and almost always have enough tables to sit at that also have outlets.
Staff always pleasant, nice environment. Fast and yummy food! Delivers!
Love panera! Food is always great and my orders are always processed as quickly as possible.
Seemed an exceptionally long wait for 2 drinks!
I have never been there before. Staff was very helpful and the food was delicious.
I little bit crazy here at lunch. The food was good and my to go order was correct
Im getting tired of going to a restaurant that doesnt use fresh ingredients.. Why would you put half frozen lettuce on my sandwich... So gross and slimy... Ruins the meal...
Good, quick service. They gave me a bowl of soup instead of a cup so thats always appreciated
Super good food and decent prices. Plus the order ahead app is amazing !
Awesome staff and awesome food. The level of customer survice you will get is amazing!
Expensive but food is good overall. They messed up our order, though.
This place is not good at all my daughter bought a large coke with a $20.00 bill and the cashier give her $15.00 back how can you robbed a school child her money.will never recommend this place at all so disgusting
Great food. Had fast service during the lunch hour.
Always great service! Liz is always cheerful and friendly.
Howard rd panera, the lady in morning provides the best service.
Your prices are too high the portions are too small and theres soup spoons are always disgusting you better off using a plastic one
Always good food - great salads and sandwiches. Reasonably priced.
Fast service. Good food. They really need to replace the booths. I can feel the frame
Lukewarm soup, dried out baguette, tiny half salad. Plastic utensils. No TP in bathrooms. $26 for two.
Pricey, but worth every penny. Always great food
Amazing food best soups ever love how there food is fresh and healthy love how they deliver just loving everyth8ing about it
Nicest lady in the bakery. Very helpful and knowledgeable about the product.
Good,but a little pricey-1/2 grilled cheese & a cup of soup $9.58.
Satisfactory. It wasnt bad, not in a rush to go there again.
Boston highway 1 establishment the coffee was not prepared correctly. Bitter and burnt.
Plenty of space to find a table for a quiet meeting over coffee
A little expensive but well worth the money for the quality of food. Excellent fresh rolls and sandwiches.
Got some chocolate croissants, and they were majorly yummy!
Great sandwiches and drinks, good service too.
Free local parking.Good selection of food and drinks, friendly service.
Luv PBs consistent good quality across their menu items!
Autumn squash soup was delicious
Always one of my favorite places. Employees nice and efficient.
Food was very good and came quickly. Nothing bad to say about this panera.
Amazing staff, everything was perfect and delicious!
Mac and cheese gave me food poisoning and I missed a full day of work for it
Friendly service and the dining area is usually kept clean.
Really good food. The prices are median in range but worth it.
Friendly staff, one of the better Panera Bread locations out there
Poor service the young lady who waited on us was rude and did even get our order right!!Never will go there again 👎👎👎👎
I just got soup to go from here and got some to see the container barely half full.
Service was quick, even though they were very busy.
Pretty decent for fast food. Healthy options
I went here last week and ate a muffin it was tasty....
My girlfriend loved it. Serve was quick and good taste.
Friendly service and clean tables.
Good curbside pickup when ordering with the app.
Lunch time wait is ridiculous. I waited 25 minutes for 1/2 sandwich.
Delicious, healthy, yummy food. Great location.
Everything is satisfactory, but overrated in my opinion.
Fast service, clean food, and tasty, too!
Everything was great. Employee was super.
I was there in late afternoon. Nice quiet lunch.
Total reviews rating 3.9
199 Reviews for Panera Bread 2023:
Review №1
2021-12-14Last time I got a different sandwich than what I ordered in to-go.. mentioned about that when I picked up todays to-go order. No change in the taste and we enjoyed the food. Unfortunately we saw a paper(must be cheese sheet) in my kids sandwich. Appreciate if they take care in future.
Review №2
2022-06-18Excellent place to dine for any meal.Delicious, mostly healthy, food with relatively fresh, high-quality ingredients are offered here for a slightly higher price than the average food establishment but is arguably well worth the cost. Orders are reported to sometimes be wrong, but risk seems to be relatively low.The building is usually quite clean, with mostly clean bathrooms to match. Both indoor and outdoor seating is available. Indoor area can get quite loud at times. It is dimly and evenly lit and has a nice overall atmosphere.Staff is typically friendly and quick about fulfilling orders. The status of ordered food is queued via buzzers. Lines are rarely long. Food can also be ordered via tablets near the entrance.
Review №3
2022-03-08This location is consistently terrible. I usually love Panera, which is why I have given them multiple chances but my orders are frequently wrong/ missing items. Today I only ordered one item, so they managed to get that part right (hence the one star) but the avocado slices they gave me were unacceptable. This wasn’t the first time it had looked questionable but today it was the worst I have seen. Note to Panera employees: If you wouldn’t eat it yourself, don’t put it on a paying customer’s sandwich.
Review №4
2022-03-06Panera is as always great. Good food. Clean restaurant. The staff wasnt rude but not pleasant either. Maybe it was just a bad day but not very friendly. I spoke with two people. The first I ordered with and she never smiled or said welcome or anything like that. The second I asked where i could find the water and I got a very brisk answer. It didnt ruin my visit but it didnt make me feel very welcome.
Review №5
2022-06-26Says they open at 8, no signage on the door indicating otherwise. Its about 9 and doors are locked. Its not that hard to update a maps listings with temp hours or to put up a sign so people have some ideas of whats going on.
Review №6
2021-11-13I love this place! But the food quality has gone down the last couple of months!Tonight for the last time, I ordered through UnerEats a half southwest BBQ chicken sandwich with a soup! The sandwich showed up with Just the chicken and cheese. No Sauce, No Onions.. nothing. Thankfully i had Bbq sauce in the house, but I basically wasted my money!The meat looked so disgusting I pretty much lost my appetite, I couldnt even eat any of it. 😑
Review №7
2021-10-12I requested a tomato soup for a group and ended up with squash soup which was very nasty tasting! Not only did They get the type of soup wrong but for the second time no bread and the ticket actually had the 5 breads and the salad correct but the bread was not included at all! I tried to call twice the system phone rang and rang and both times Simply hung up on me with no answer! I am beginning to believe the quality of help they have in management positions is questionable! I will not be returning to this Panera bread , and possibly the entire franchise as the quality has been going down for some time!
Review №8
2022-04-27This is a great place for lunch if you have no commitments for the rest of the day. If you have anywhere to be in the next few hours, you don’t want to go here. Every time I go to this location I tell myself, “this cannot possibly take as long as last time” and every time it does. The consistency is remarkable, I must admit.
Review №9
2022-05-02I ordered a chicken salad and THEY DIDNT GIVE ME ANY CHICKEN! Paid damn near $13 for a bunch of lettuce and didn’t noticed until I got home to eat it! Very very disappointed. Will not be returning. I always love their food but I do not like how my order is never correct at this location.
Review №10
2022-03-14I didn’t get all the salads I ordered (3). I did get the noodles to go with the Asian salad but no salad. I got 5 spoons and 1 fork. I picked up the order in Brighton and love I’m irondequoit so I’m not going back to get a refund. Their food isn’t cheap. So one should get what they order. You cannot get through by phone to make a complaint.