Papa Johns Pizza in Albany
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Albany, Albany County, New York, US
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Site: https://locations.papajohns.com/...
- Monday:11AM–1AM
- Tuesday:11AM–1AM
- Wednesday:11AM–1AM
- Thursday:11AM–1AM
- Friday:11AM–2AM
- Saturday:11AM–2AM
- Sunday:11AM–12AM
Papa Johns Pizza in other cities:
Top Quality Pizzas in Albany, They have bundle deals, 4 for $4.99 Each, I love that deal, 4-5 people can easily survive in this deal. They have long waiting time but still its worth it to wait instead of eating low quality food. This is the only Papa Johns which uses Hand Gloves while making pizzas and Topping it. I love this place
This is my CARRYOUT pizza place. The pizza is delicious and in the many years Ive ordered from this location, the staff have always been professional and courteous. When Ive used the app to order pizza to be picked up.They have new promotional offers going that I attached here, The new parking spot for customers are available free of cost, they open late nights, Its the little things I appreciate.I highly recommend.
Good location and great pizza. Don’t order on phone as they are not giving attention on phone , always use their website. When we ordered, the store asst. Manager was over wel... He was taking phone orders and preparing and cooking all the orders not to mention walk in as well. But thru all of the madness our order was accurate.The pizzas were cooked very well and the desert pizza was just was advertises.
Wonderful taste . Came from the Hospital near by..... No comparison of their taste with anyone........Was too hungry . the pizza hit the spot . The pizza was out of this world . The place was packed n waiting time too long But they got me out in 20 mins . Very good staff. And very good customer service .Full points for the delicious pizza
I recently ordered a pizza from Papa Johns in Albany just before I sat down to watch the football game. Delivery of the pizza was on time and was extremely delicious. Moreover that garlic sauce is awesome. Its the best pizza i have eaten so far. In Albany, I can depend on Papa Johns every-time! You will feel like you are in Pizza heaven.
I placed an order online and arrived at 6:50PM. It requested I be there between 6:40-6:50PM. I was greeted by a nice lady at the front - who spoke to a gentleman in the back - who said it would be right up. 25 minutes later still no pizza. I asked when it will be ready (because I’ve been waiting 25 minutes) and the gentleman said 3 more minutes. 5 minutes later I walked out. Beyond the fact that I sat for 25 minutes (while other pickup orders were doled out in front me immediately as they walked in) - the building and employees are unhygienic! The longer I sat there looking around at the very dirty building and employees - it became clear this was not food I wanted to consume. 🤢🤮
The food was ordered for someone else and they had no complaints however, when I walked in there was an everyone must wear masks sign on the wall. All the customers in there at the time where wearing masks but the man behind the desk taking my order as well as the person preparing and packaging the pizzas were not. On top of it the man taking orders was coughing and not sanitizing or anything else. It was very off putting to be honest.
Amazing Taste, best pizza in the town, 100/100.... Nice slices guys, very huge slices as a matter of fact. hope to visit you again soon. If you are ever in Albany, one of the few places to visit you will not be disappointed. They have special desserts cookies and brownies....I like new parking arrangements for CARRYOUT CUSTOMERS
I love ordering PAPA JOHNS their service is always great and efficient ... You will never find any pizzeria place like PAPA JOHN’S in ALBANY......! Oh My God , they are too too busy on weekends, that’s why waiting time is longer,,, My personally advice is always order in advance on weekends!!!!!!!!They are really popular 💯💯💯💯💯Unlike the other pizzeria company’s that are near me , and I love the Papa John’s Pizzas even long waiting time🎈🎈🎈 The food always come hot never cold or warm .... u guys do a great job 👍🏽 Keep it up !!!!!!!!!
Let me say that although I have always been happy with the service from this location, what prompted me to write this review is how they handled a complaint: I placed an order that included 2 20-oz. drinks. I received all of my food, but only 1 of the drinks. I placed a call to the restaurant and they sent me my 2nd drink. No fussiness, no anger, no attitude or anything like that. It was just listening to me as a customer and delivering the missing piece of my order. I was pleased with that customer service and that is why, in addition to my overall satisfaction with my experience at this location, that I am leaving a (5 star) review. As a customer, I appreciate being listened to and having this location complete my order, which will continue to earn them my business. Thank you for your excellent customer service tonight.
The pizza tasted really good. My wife has been looking for PA PA Johns for a while and we just recently moved closer to one. This is on New Scotland ave across from the hospital. But cant hope to kind of lose your appetite when the person making the pizzas and also running the register comes up with his mask down around his chin. And a mouthful of chewing tobacco with Brown all the way around his lips and hanging out of his mouth. I couldnt help but wonder how much chew Ended up falling in our pizza. The mask around his chin par I didnt care about. But the chewing tobacco is definitely concerning how an establishment especially as famous and well known as PA PA Johns would allow somebody making pizza or even working in the kitchen tapped chewing tobacco in their mouth. Pretty disgusting message
Awful...they messed up my order awhile ago and told me that they would give me 2 free medium pizzas for the future for their mistake. I said thank you. I called today to order my two free pizzas and the guy on the line talked with the manager and said I had to order online in order to get my pizzas. I said I dont have access to do that and I always order my food over the phone so I should not have to order the free pizzas over the internet. This was not told to me when they mentioned I get these for my inconsiderate and their mistake. The guy said thats what my manager said. I said then forget it and tell your manager I said that n I will never order from them again I told him to tell the manager. Very upsetting since for the last three yrs I ordered from them. I would not be bothered with them in my opinion. I didnt want to give it a star but in order to post i had too. Debbie
The quality of food is very good but its not what you pay for. The prices are higher compared to local businesses. The worst part of this specific place is the waiting time during pick up, yes, pick up. We ordered online e and I had to wait almost 10 minutes to get someone in front desk to give me my order, and guess what, the guy gave me the wrong one. I figured that out after checking it. Well, I think they need to hire two or three more employees if they need this business to keep running.
Just ordered a delivery from here and Im seriously impressed! The pizza was fantastic! I especially like their Mediterranean Pizza. Way better than any chain pizza Ive ever had, and Ive tried them all. Even better than most, if not all local pizza places in Albany. The delivery guy was extremely nice as well, and gave me a great coupon for running just a tad late (still a shorter amount of time than local pizza places). Definitely my new go-to place for pizza.
The pizza was okay but they didnt make the pizza I ordered. I paid for (confirmed on receipt) a pepperoni pizza with garlic parmesan crust on 6/7/20. And they made a pepperoni pizza with garlic dipping sauce. So I paid an extra $3 for nothing. Dont know how you mess up an electronic order.... Pizza is also ridiculously expensive. I paid $20 for a large pizza that would be a small anywhere else.
Generally good deals and pizza, but their delivery range is not good, considering they only have one location. If I want anything I have to go through Uber Eats, which can get expensive. When I called to inquire about delivery, I got transferred to another, closer, location (supposedly), only to get put on hold and told the same thing, but now instead of Uber Eats, I am being told to use Grubhub.
Got my order wrong, put me on hold for 15 Min. Called back, put me on hold for 10 min. Called a third time, person told me the manager would call me back in ten minutes. That was over an hour ago. I paid $63 for three small pizzas. Clearly they don’t care about their customers, and fill a $63 order with three small pies without batting an eye. Order at your own risk.
I just placed an order from them for a simple CHEESE PIZZA ( doesn’t take much brains to make) and they said the time needed for delivery would be about 30-45 minutes, which is fine. However, I just called for an update OVER A HALF HOUR LATER and they said they would need another 20 minutes unreal!!!! You guys are a fast food place and I could have called any legit pizza place and my cheese pie would have been done in 30 minutes not almost an hour later. And not to mention when I called them the “manager” said she’s too busy to talk to me because she has 6 other customers so much for customer loyalty. Also apparently was received a coupon for 20% off and my cheese pie was $20 WHAT A JOKE AND A HALF. This place is horrible avoid at all cost . ( September 8th 3:39 am)
First time I was there, it was a decent experience. The second time (which was the latest) was much more miserable. Only one guy was on staff and he seemed completely overwhelmed by the amount of orders the store received. My order said it was completed on the order tracker but low and behold- it wasn’t even started. I waited an additional 20 minutes in the store while the sole worker threw my order together. I realize it wasn’t his fault as he was by himself, but it’s unacceptable to show orders as ready for pickup when they aren’t even started. Overall it was a pretty terrible experience and I wish the guy didn’t handle cash with the same gloves he used to handle the food.
1 Star because I cannot give 0 star. Terrible service. Even Terrible Delivery. Everyone of us understand that mistake happens and that’s okay. But how many times will I have to suffer for their mistake. I nearly order from these guys fortnightly and almost every other order is messed up. Sometimes burnt pizza. Sometimes wrong order. Sometimes it just taste different, don’t know why. Also, when you call them letting them know that they have messed up your order, they are not even sorry about it. Instead they sound rude. Discontinuing my forthrightly order.
The pizza is always good at 571 , New Scotland Avenue, Albany, As they are always busy when I go in there so they must be doing something right. I have never gotten anything that I didnt like from them. Everyone there is courteous and kind. Perfect bites,,,, Pizza here is like a piece of cake 🎂🌹🌹🍀🍀🌹🌹🌹🌹🌹🌹🍀🍀❤❤❤🌇🌇💯💯
I am regular customer here, They are open on Christmas Day, That’s pretty cool because am celebrating Christmas party with friends with yummy pizzas🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕I ordered 30 large pizzas for the Christmas party........I inquired about Christmas and New Years Offers, And they have lots of offers online, I love garlic dipping sauce and a huge green pepper chili with each pizza. Prices are very reasonable!!!!👍 Great staff, very nice! Bug thumbs
Pizza looked great but then I ate it and not even 2 hours past before I was throwing up with very bad diarrhea. Tell your employees to wash their hands. I got food poisoning and its terrible, I never leave bad reviews but this is important: please have them wash their hands and make sure they are doing so.
Terrible experience from the shop on New Scotland Ave! Wrong order to start off with, then when I call to have the pizza taken back and remade, the staff member I spoke to told me specifically to keep the pizza and they will send a new one out right away. Pretty cool right? But being as it was the wrong order, I didn’t even attempt because it wasn’t my order at all! Not even close to what I ordered. An hour passes, and I make another phone call and my reorder was not even made. The staff had no idea what I was talking about. No name was given (yes, thats on my part. I shouldve asked for a name) so I had no way to detail whom I spoke to. Night ruined. Wish it never happened.. I WAS a fan of Papa Johns Pizza.
Fantastic pizza..... Love it❤❤🌇❤🍕🍕🍕. Trusty reliable pizza delivery and pick-up. Cant beat this Papa Johns on a long night at work or studying...😉😉😉😉😉😉😉😉Customer Service at its finest, Drivers very helpful, whole staff take every order personal to insure quality in your experience, thanks💯🤝👍🏻❤🌇🌇🙏🌹🍕🌺🍕🎈🌹🎈🍕🍕🌺🌇
Absolutely the worst service I have ever received. I placed my order for delivery on my friends phone and gave my phone number for the order. The pizza Place called me back and I missed it, I called back and he was extremely rude and was talking like he just got a DUI fine that he doesn’t have the money to pay for. It’s awful that the service talks to people like they are the scum of the earth. So disgusted.
The person at the counter had a problem with honoring a rewards card for a free pizza, and had to be argued with before he accepted it. He was rude and discourteous, and if it wasnt the closest Papa Johns to my home and my family didnt like it so much, I would NOT go back.
This papa John’s is so far the best place for me to order pizza in Albany specially when there is one of their best pizza man 🍕🍕🍕🍕 WAHID is there, this guy is just amazing so kinda and dedicated to his work specially when he take your order and make your order just on point prefect 🍕🍕🍕🍕 you will just love it..I highly recommend this place to order pizza toever one .Thank you 🌸💐💐🌸
I rarly get Papa Johns since moving back up North. I was happy to discover this place was here, then I ordered, the experience went down hill from there! Kid answering phone barly spoke English, I had to repeat order maybe 4 times (order still ended up wrong). When I got there to pick up, my wife said she wanted a 2 liter of soda, kid said it was almost 6 dollars for a 2 liter of Orange soda!!! I know its avvtourist area, but that kind of rip off is rediculous!
Very unprofessional guy called Ahmed he seriously should learn some manners and how to deal with a customer.Especially during corona you should have some common sense of not touching your customers phone.Seriously this dude(Ahmed) should learn some manners and common sense.
Orderded and had delivered 2 pizzas, garlic knots and a Pepsi. They sent 2 burnt pizzas, burnt garlic knots, and a beautifully cold Pepsi. I think that the Pepsi was cold becauss it was 5 degrees outside. I completed the survey hoping that I would receive a call. No call. Nothing. Bad business and papa Johns has lost a customer forever. Horrible to think what they sent me was acceptable. I have teenage boys who eat everything....they wouldnt even touch it. Shame on Papa Johns.
Had A Really Unpleasent Experience Ordering From This Location Some Time Ago. Manager Called Me To Get Everything Squared Away ! N I Appreciated That. As Someone Who Is Also A Manager For A Customer Service Based Company, That Extra Hand Is Often Needed To Show Your Appreciation To The Customer And Their Business.I Followed Up Today With A New Order, And The Team Took Care Of My Requests So I Am Pleasently Happy About That.
Got my family’s order wrong. Called to ask if we could get the right order, they put us on hold for 10 minutes. Called again, 15 minutes on hold again. Called a third time, asked to speak to someone about this situation, person on phone said the manager would call us back in 10 minutes. It’s been a little over an hour now. Feel bad leaving only 2 stars, since the food was actually really good. Customer service, not so great.
I hate delivery and there responsibility. They called me when they were not here yet so I went outside and they made me wait for half an hour outside for this delivery. I ordered from a university so everybody is familiar with the area. and they never bring pizza inside I have to go cross the street and wait 30 min to receive my order.this is the address 135 Western ave downtown campus.
Ordered at 5 o clock this evening and still has not arrived. The tracking app said it should be here between 5:35 and 5:45. It is now 6:06 WHERE IS MY FOOD? When I checked the app it now says 6:00. When I called the restaurant 1 ring then the phone hangs up. What the hell. WILL NOT BE ORDERING AGAIN.
Gave me the wrong order, then told me that they couldnt give me my correct order and didnt want to give me my money back, just credit even though I paid for my food. Then decided to send the delivery driver back to pick up the incorrect food they sent me. Now I have no pizza :) and I dont normally write reviews but I am hungry and upset.
I usually use the app to order or order online. Delivery has always been on time. I have never had an issue with the food quality and I think I have been buying from here for about 4 years. Awesome quality food..... Only one thing I dislike is we have to wait so long in dinner time.....
The restaurant is dirty, the employees use their bare unwashed hands when making the pizzas, and on top of that service is disjointed and slow, the only saving grace is that the pizza is somewhat decent, considering how many much nicer restaurants surround this papa Johns location, dont go here
Total reviews rating 4.1
199 Reviews for Papa Johns Pizza 2023:
Review №1
2022-03-25Its been over 3yrs since I have ordered from there and it was a terrible experience. I called for pick up and told my total was 20$+. Ordered garlic knots or something and a small sausage pizza. Upon arriving and paying this lazy boy gave me what looked like a personal frozen pizza. Definitely was NOT fresh made. I complained and got a credit that I never used. Definitely need it so I can try the papadios?? How long is a credit good?
Review №2
2022-06-06Very efficient and prompt as well. The counter person was well spoken easy to understand. Pizza was very good and 3 people said that at different times from the same order. Thank you
Review №3
2018-11-17🍰🍰🍰🍰💐💐💐This restaurant offers the best pizzas. Cooked to perfection and the extras are highly pleasant to the taste. Extremely impressive food, great customer service and staff are friendly. The portions of the pizzas are large and pretty flavorful! Order online for fast pizza delivery or takeaway and you get free pizza rewards, They have so many bundle offers online on online special page. Definitely the best papa Johns ever they are such a busy store but handle everything so well and perfect 👍🏻👍🏻👍🏻👍🏻👍🏻🍰🍰🍰🍰🍰
Review №4
2018-09-05🎈🎈🎈🎈🎈🎈Decent pizza at a good price. I did carry out and it was long waiting time because of their popularity.... I love to wait even 1 hour because it’s really fresh cooked all time... They are too too busy.....Always use the discounts online for them. 1-Large 1-topping pizza is about $8.99,,,,, 1 small-1 Topping is just $5.99.... so Cheap....The place itself looks clean and the staff nice enough. Papa Johns among the numerous places to go for a quick grab and go meal. The service is always attentive. Prices are easy on a light wallet and the portions are appropriate for a single diner to large scale events.🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈
Review №5
2018-11-17This is what I call pizza . Very delicious and very fresh . Their wings are really mouth watering . The new chef is good . Excellent pizza at very reasonable rate. He is good at his work . The place looks clean. Perhaps the cleanest place in Albany area,,,, I love their cheeseburger pizza,,,, They have parking lot available on the side. Awesome testGood pizza , good staff, and clean place . I give them full points . keep it up.
Review №6
2018-11-17I had a totally amazing experience here.Order through the iPhone app and reached the store in 7-8 minutes. Thought that I will not have to wait for the carryout and the pizza was all ready..fresh and hot!Customer service was good as well..In and out in hardly 2 -3 minutes. I am told the management has changed in the last year..may be that is the difference. They open 11 a.m. in the morning and close at 3 a.m late nights, On weekend they open until 4 a.m in the morning... I would 100% recommend this place for late night orders They have free parking space available for customers at the corner of New Scotland ave and S Allen Street .....AwesomeNew Timings:-Mon-Thus:- 11 am to 3 amFri-Sat :- 11 am to 4 amSun:- 11 am to 1 am
Review №7
2018-11-25I ordered a pizza and it was hot n fresh. Amazing experience everytime. Just what I ordered good quality pizza every time. Store seems to be under staffed but other wise makes my pizza with perfection, affordable cost pizza. Good backup to cooking at home. Order online to get points, but pick up from store for faster delivery
Review №8
2020-02-14Nice Pizza!!! Always hot and fresh 🤙🤙🤙Long wait but it’s still worth it for eating world class quality food.🎁🎁🎁🎁🎁🌇🌇🤙🤙🤙Use Online coupon codes 👍🏻👍🏻🎁🌇🌇They have very good discounts on online 👍🏻👍🏻👍🏻👍🏻just go to Special Offers page❤️❤️❤️❤️❤️❤️
Review №9
2018-09-10Delicious and hot pizza everytime you order. Very fresh and the dough was the best bread I ever had. The people are always smiling and happy. Waiting time is there on weekends but you cant wait if you want the best pizza in albany as they are so busy. A must try is their Buffalo chicken pizza. Online deals are the best. They have lots of online promotional offers under Special offers section... I could give more stars than 5 ⭐. Also try their Garlic Cheesesticks🎁🎁🎁🎁🎁🎁
Review №10
2021-10-16I just got handed a large pizza with a half opened garlic sauce container. There’s now garlic sauce all over the bottom of the box seeping through it from the drive home. I won’t be coming back.