Paul Mitchell The School NYC in Staten Island

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Phone: +1 718-979-9001
Site: https://paulmitchell.edu/nyc
Opening hours
  • Monday:Closed
  • Tuesday:9AM–4:30PM
  • Wednesday:9AM–4:30PM
  • Thursday:9AM–4:30PM
  • Friday:9AM–4:30PM
  • Saturday:9AM–4:30PM
  • Sunday:Closed
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Total reviews rating 4.3

51 Reviews for Paul Mitchell The School NYC 2023:

Review №1

2021-11-19

I cant remember who did my hair but I had a lovely experience. The teacher showed the student hair dresser how to do everything first. I got face framing layers and a few inches of the end and it looked great. It took a long time since she was a student, but for $20 bucks I cant complain! Facilities are clean and everyone is very nice. Would definitely come back.

Review №2

2022-04-19

I live in Brooklyn and this was definitely worth the travel to Staten Island. I’ve never left a salon so in love with my hair and I love it I can’t wait to go back in a few weeks to get my hair highlighted.

Review №3

2019-10-15

Wednesday September 25 , 2019 5:15pmMy recent experience at The Academy NYC, A Paul Mitchell hair salon Staten Island was a NIGHTMARE. I have tried this place many years ago and I was always satisfied but I had the absolute worst experience when I went to this place yesterday. I understand majority are students along with the teacher guiding them through. when I walking I was welcome with smile a for my 5:15 pm appointment. I asked Marie the teacher for a hair cut, balayage and to color my roots. She said to me it would be no problem and she brought one of her students to do my hair. The student was very polite and respectful but very slow she took 5 hours JUST to foil all my hair. The sad part was that the teacher Marie was not there to watch her and guide her she offer her help ONCE and she walked away. Then at the end Marie came back to help she pulled my hair bangs to paint but she did it so carelessly that it hurt my head. I have had done balayage before and I have never seen somebody doing it the way they did. Every piece of my hair they took it was different size and i started to panic when the student called her teacher Marie to tell her that my hair is turning orange!! Marie the teacher said “don’t worry looks beautiful” but I felt something was not right. 3 hours passed and the lady was STILL bleaching my hair and then another 2 hours passed continuing this.By the time I knew it, it was 9:30 pm and at that time she started washing my hair. The student asked me if I still wanted a haircut and a blow dry, I looked at her and I said yes I am not going home like that. She was ready to let me go home in SOAKING WET HAIR because they were close to closing and she wanted to go home. They had everything ready to go and the music and lights turning off like they wanted to kick me out right then and there. The teacher Marie came over and said to me sorry but we can’t blow dry you hair it’s late so I said to her excuse me I can’t go home like that. She pretty much didn’t care! How sad is that. She has the title of a teacher and in my opinion SHE needs go back to school and learn to be a good teacher. The point of teaching is to help make the costumer happybut she was just in a hurry to go home. They had the audacity to charge me $132 what a joke, I was ready to cry after complaining how much i hated it and the fact that I did it before going away on vacation. They ended up charging me $84 but I regret paying. That’s much this kind of job cost $0. They wasted my time and left me with the worst hair you could imagine. What a mistake I should’ve kept my hairstyle because she absolutely ruined my hair. I wouldn’t take the chance coming to this place again very sad they way they teach this student, and I am very disappointed. :(After my review of my nightmare experience with Paul Mitchell academy I decided to call the school to share my experience, I spoke to Diana, one of the teachers, she apologized for what happened with me. She asked me to please come back and that she would personally be there when arrived. I meet two of the teachers, Diana and Danielle very nice ladies and it was completely different from what I experienced going at night but in a much better way. They apologized the student Jessica took care of the whole process while Diana and Daniel guided her, and she follows every detail. I was very happy with her job and it looked much better.Before I left Diana asked me to come back for a complimentary hair treatment a week later, went back Diana show Jessica exactly what to do. Jessica did a beautiful job. I think having open communication with students is very important and that’s exactly what I saw. If I have to go back, I will definitely go back during the early class because I just feel more comfortable but that’s just me. Thank you, Diana and Danielle, for take care my problem and thank you, Jessica I wish you good luck and keep up the good work!

Review №4

2019-05-07

I recently finished the makeup program! Danielle was an amazing instructor. 👏🏼 She is Very knowledgeable and experienced in the beauty field. I had a great time and I learned all the history and fundamentals of makeup. Im looking forward to take some of the makeup workshops coming up!!! ☺️👌🏼Instagram: @makeupartistnj

Review №5

2019-11-09

Go see Victoria!! Went last night to get my hair done for my birthday I knew it would be hard to lighten my hair since it was black and the previous hair salon has did a horrible job I went from red to black and she did an amazing job lightening my hair that was still red underneath the black! She put highlights around my face from and it came out such a beautiful color very natural looking as well. Also did a special treatment to my hair that left it incredibly soft and silky even after dying it. Go see Victoria the girls there are wonderful.

Review №6

2020-03-03

I love coming to the Paul Mitchell School for my haircuts and balayage coloring! The teachers are attentive and understanding, and the hair students watch carefully and learn quickly when a teacher helps with the hair process. I especially love the teacher Diana, and the students Carmella and Hayley. When the students graduate, the front desk reps give helpful advice on who to choose considering what type of hair you have and what youre looking to do. So sweet.

Review №7

2020-03-03

Ive been coming to the Academy for a long time now and I have never been disappointed. I have had a few different students and watched them graduate. Recently, I trusted Anna with her first time doing highlights and it has been my favorite my hair has ever come out. Always high praise to give about the work they do and the students in general.

Review №8

2019-05-08

I recently got the opportunity to complete my 1000 hours at The Academy NYC and graduate with a lot of knowledge with the help of my multiple learning leaders. The each taught me something different. I left a different person then when I walked in. I look at this job from a different perspective now because they taught me that we dont just do hair, or nails, or makeup. We help people feel better about themselves and touch hearts with our skill and personality. I am so grateful to be taking my first few steps into this industry with the help of all my mentors. Im excited for the future!

Review №9

2016-08-20

Ive been to the Paul Mitchell School in Chicago, so I expected nothing less than exceptional service for a school. Of course, its obviously a school so theyre learning, but from personal experience the students at the Chicago location always do very well. I expected consistency when coming to this location in Staten Island.Unfortunately, this school only offers level 1 service, unlike Chicagos level 1 and 2 service, so I was stuck with a student who took 2 and a half hours for a cut and style with treatment since Staten Island only offers level 1. The girl did a good job with the cut, except the styling took forever just to give the smallest, most lifeless curls Ive ever seen. It wasnt worth sitting in a chair for an hour and a half since I ended up going home and curling my own hair anyway. She offered to redo it, which was considerate, but at that point I was ready to go home.The teachers could work on her customer service. Please dont give attitude if youre going to ask a client for honest feedback. The teacher asked me what I thought, and I told her I expected the blow out to have bigger curls, but the cut was very good; however, before I could finish my sentence, she automatically cut me off with a brief, Shes learning. I obviously know this, and I honestly wasnt upset until the teachers curt attitude, but forgive me for having high expectations for Paul Mitchell students.I was also upset because they dont allow card for tip, so I used minimal cash I was lucky to have on hand. My fault--I just assumed that since the Chicago school allowed tip on the card, then this location would. The receptionist kept insisting that I go to the ATM, but frankly the service wasnt worth the extra take-out charge on my card.I will say the girl who did my hair did pretty good for a level 1, but I wish I was given someone with more experience. This location was also very patient with me considering how long it took to get from Manhattan to SI on a weekend (3 hours!!!!), so Im glad they were able to find room for me. All in all, the cut was great, but Im unsure as to whether Ill trek out to this location again.

Review №10

2020-01-17

I took my two daughters and myself to the Academy for cuts and a color. We were warmly welcomed and very well taken care of. My two daughters were very happy with their cuts and so was I. My color matched my hair color perfectly. Thank you Katie, Lisette, Michael, and Marie. You all did a great job.