Kerbside pickup
Yes
P.C. Richard & Son in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-745-7300
Site: https://www.pcrichard.com/stores...
Site: https://www.pcrichard.com/stores...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:9AM–7PM
- Sunday:10AM–5PM
P.C. Richard & Son in other cities:
Comments (199)
I cannot say enough good things about Joe Santana who works at this store. He has helped me search for, compare, and select appliances for the last two years. He’s incredibly knowledgeable, friendly, hard-working, and just a really good person with integrity. It’s easy to get jaded in NY and think that there are no honest people out there and prices are too high, but this man will restore your faith in how uncomplicated and easy it can be to make these decisions. When you walk in this store, just ask for Joe Santana and feel at ease. He will talk you through everything without ever pressuring you, he will work with your price point and make an intimidating experience a pleasant and easy one. First time I’ve ever felt compelled to leave a review! Thank you so much Joe for all your help!
The entire team at this PC Richard & Son location was the best! Nicole was an absolute peach to deal with and Robert really knows his stuff. Do yourself a favor and head to this Bay Ridge location if you need help deciding on appliances, tv’s etc. The care and quality of service are worth it!
Excellent customer service. I worked with Jose Santana and he was both helpful and very knowledgeable. Definitely knows his business. I will be sure to use PC Richards in Bay Ridge for any future needs.
PC Richard &Son is the place to go to, for all our appliances. It is special because of excellent customer service. Joe is pleasant, professional and more than helpful. Manager is always available to assist whenever need arises.
As always my experience at PC Richard in Bay Ridge was smooth and flawless. I needed a new mattress for my 85 year old Dad, and Patricia was so helpful and attentive. Thank you so much to Patricia and Mr B for all the help. Will be back.
Martin at this P.C. Richard & Son store is a life save! Purchased Frigidaire window A/C in June 2021 as gift for my sister. It stopped working this month (July 2022) just 3 weeks after warranty ended. A repairman ripped her off for $85 to come out and look at the A/C - then said it would be an additional $200 to open it up and take it apart with no guarantee he could fix it. She could not afford that plus I paid only $282 for the unit a year ago. Called store today and Martin agreed to swap out the non-working A/C for a brand new one of the same make and model. Excellent customer service!! I highly recommend this store and will purchase with confidence there in future.
I have purchased from many other stores but they couldn’t compare to the service I received from Mr. B at the PC Richards Bay Ridge location. I was torn between a few different refrigerator models but he steered me to the right one. I recommend Mr. B because of his honesty and professionalism.
To be honest I have shopped at p.c Richards many times before with no regrets. But unfortunately while I was there this time in search of an A.C. I was totally turned off and went to best buy instead because I saw how a salesman tried to manipulate a customer out being able to return a defective recently purchased a.c and upgrade to a better more expensive model. Thank God I was able to translate for the gentlemen and get him a refund after the salesman was claiming he wasnt sure he could do that. Once I asked for the manager and spoke to him there was no issue.
Osama was very helpful and knowledgeable about all the appliances. I have been shopping at PC Richards for decades and he has been helping me for several years with all my appliance needs. I strongly recommend this store and their staff, your neighborhood Brooklynite Christine
Great service great knowledge of product. Was super nice and helpful gave me all information about the product I was looking into to buy. I got treated like I was part of the family. Great place to shop.
Eric helped me with purchasing our Weber BBQ and a new air conditioner, hes always very helpful whenever we need something. Its always nice to shop at PC Richard.
Osama was a delight to work with! Friendly, knowledgeable, & helpful! Was a pleasure & I feel confident I got the Best Buy & will be happy with my purchases!
Came into purchase four TV LG C1 ‘s. Frank guided us to proceed with the Samsung units that were half the cost and not much difference in Quality. Very Knowledgable salesman. Please go see him. AND DONT EVEN BOTHER WITH BEST BUY. TRASH. Their reps don’t want to help you. PC Richard made the whole experience simple , affordable , and streamlined. Now I’ll be back to purchase appliances.
I have been dealing with this PC Richards @ the 86th location for a number of years. Recently I purchased a bbq, mattress, 2 tv, and washer / dryer. Everyone is super helpful but I used Frank as my main contact and salesman and he has gone above and beyond to inform me about the various models I purchased and assured everything was ordered correctly and delivered at a timely fashion. Highly recommend Frank at this PC Richards branch.
Robert was wonderful! Very helpful and took time to help us get exactly what we wanted. We have been loyal customers for many years.
Osama is my favorite and only salesman at PC Richards in Bay Ridge . He is warm, trustworthy and makes sure I am happy with the product I am interested in purchasing . He goes over and beyond his call of duty .
Eric was the best. He spent so much time with me helping me choose what refrigerator was best for me. I highly recommend Eric as a salesmen and P.C. Richards.
Barkaat was super helpful with my 3 air conditioners. Helped me calculate the right size ACs for my apartment and got me a great deal. Love shopping at this PC Richards. Highly recommend.
This review is for employee Frank Palumbo. I went to the PC Richard and Son in Bay Ridge, Brooklyn in search of a new tv. I didn’t know exactly what I wanted but with the help of Frank and his patience, I was able to find a tv for a great price. Frank is a good guy who isn’t trying to sell you on the most expensive product but who actually cares and is willing to give his honest opinion. Thank you again!
Yahya is incredible to work with. He is honest, informative, and so helpful. He is one of the main reasons why we continually do business with P. C. Richards!
Super satisfied with my new AC. Mr. B helped us find the perfect unit for our specific apt layout needs. Great service - highly recommend!
Joe Santana is an asset to PC Richard and wonderful customer relations. We have been his loyal customer since 2014.
Robert was helpful in finding me an air conditioner. Very outgoing and great personality! Awesome service.
Joe was extremely helpful with our air conditioner problems. He related to the issue, didn’t try to sell us something we didn’t need, and gave us a fair price for our new unit
Robert has been excellent in his response to my needs and budget constraints. He’s been very gracious.I am very satisfied.
Update 7/8/22: Robert helped me get a new AC and was super fast and very kind. Thank you Robert!B was super helpful! My spouse and I were looking for a small TV and he talked us through options, explained technical stuff, and made great recommendations. Great experience!
Robert was excellent in working with my needs to help me find the perfect mattress. I definitely recommend!
Joseph was courteous, and knew his products well. Would definitely recommend to friends and family.
I went to buy a tv to the pc richards on bay ridge in bklyn i had the best customer service ever!!! Thank you so much Adam you are awesome .. excellent customer service..
We were helped by a guy whose name I think was Dave. But regardless, he helped us buy a fridge and it was a low pressure sale where we got exactly what we needed and werent pushed to get anything that was more than we were looking for. It was a very good experience.
Eric at the Bay Ridge location was extremely helpful and patient while I decided which television I wanted to buy. P.C. Richard is a great place to buy items. I’m glad they are making it through these rough times while so many businesses are closing. I don’t know what I would do if PC wasn’t around.
Nick from Bay Ridge store is amazing! I had to buy new appliances and various other items and Nick made the experience wonderful. I appreciate his hard work and dedication.
I was treated with respect and spoke to the salesman frank about any questions I had about what I was buying and great Advice
Martin hands down made the AC purchase easy quick and hassle free. Will be returning for future appliances.
Robert was amazing! As a referal to him, I had high expectations. He called me back within 10 minutes & guided me through the availability of 3 new appliances. Robert helped to ensure the COI was ordered for my building (strict delivery guidelines), kept me updated on availability, & even made sure I have a point of contact while he is away from the store. With all that is going on in the world Robert’s professionalism, attention to detail & kind service earned our praise! Thank you Robert.
I am very very happy to tell you about a very special man that you have working in your store. Nick is absolutely a godsend. I brought both of my folks in who were not really capable of doing this themselves because of language barriers, etc. He worked tirelessly with us and helped to work out the credit arrangements and all other issues that we needed to do. He absolutely went the extra mile for us time and again and making sure that he had the appliances they needed to refurnish their kitchen. I can’t tell you enough good things about this gentleman. He assisted myself and my wife other times. When I come in I ask for him by name. Whatever you’re paying this guy it’s not enough. And he Has the patience of Job and he is a saint. As long as he’s in the store, I will always come back here for more items and products. For me it’s all about the customer service and all about the people you’re dealing with. As they say, everybody “has a guy” in a certain business and will tend to gravitate to the place where the particular person is. That’s Nick. So when you come to Bay Ridge PC Richard, ask for Nick… He’s the best!
I came in with my family. I was greeted so warmly by all the associates here. To get such great customer service in this day and age is rare it really made me enjoy shopping. I was able to browse, ask questions and purchase items for my kitchen and even some appliances for gifts for family for great prices. Definitely give this store a 5/5 I will be returning and telling my friends about this great store.
I have been a BestBuy guy for years, not anymore. Patricia was not only knowledgeable about the TV I was buying, but she got me the best price. I did not have to wait or chase a sales rep like BestBuy. Patricia helped from start to finish and had me out of the store within minutes, I highly recommend Patricia and P.C Richards for their amazing customer service and honest work.
Frank was super helpful in picking out a sound bar for our TV. Really knowledgeable and exactly the sales person we wanted to work with.
Osama has helped me with numerous purchases over the last 10 years. He is very knowledgeable about refrigerators, air conditioners, washers, dryers, dishwashers and TV’s. I have purchased all of the above items from Osama at P. C. Richards. He is very professional but not pushy. A kind man with nice manners who goes out of his way for the customer.
Eric was the absolute best! Made the purchase seamless and would highly recommend him highly!
Always shopped here when I needed appliances and some 1 on 1 advice instead of buying from bestbuy. Frank is my go to guy there for our family. Helped me recently pick out a fridge in about 20 minutes and scheduled delivery same week. Smooth customer service and transparency.
Came to buy a washer and dryer. Not sure which one to get. Joe Santana was very helpful and patient with me. Love my new washer and dryer.
Shoutout to Jose Santana and PC Richards for coming through again!!! My stove broke and I needed something right away. They were able to accommodate my needs and I got a stove the next day. Price was incredible. Definitely visit this PC Richards and ask for Jose!! -Michael
Came in today to purchase a new refrigerator and Joe was a great help. Knowledgeable and friendly! Definitely recommend him and P.C. Richards!!!
Great support From very kind and reliable professionals. I was in and out within 10 minutes from the help of Joseph. Not only was i being helped by 1 employee l, but 3. Joseph, B, Patricia. One of the best customer service Ive had in a very long time.
Joe outstanding service as usual! Got an LG AC…I would definitely prefer PC richards over any stores albeit online or otherwise
Joe Santana is always so helpful and knowledgeable!!! We always return to PC Richards for our home needs because of his excellent service!!!
Robert was amazing. Very kind and informative. We got the best options for us. Will definitely come back!
B was awesome he helped me get an AC at an affordable price. Very professional and personable customer service. 😄
Joe got us in and out quickly with everything we needed. Purchased and AC and TV. We will definitely return for anything we need in the future.
Joseph in appliances was wonderful helping me purchase a refrigerator . Absolutely made the process stress free .
Had a great experience at this store. Yahya and the store manager were very helpful and attentive and I found exactly what I was looking for. Thank you!
Bought a wall unit AC at the Bay Ridge PC Richards, salesman Osama very knowledgeable and pleasure to work with.
Robert was our salesman. He was pleasant and made my customer experience a positive one.
Bought a LG TV today. Bibi was an excellent help! Highly recommended!
My experience was very pleasant, Robert was extremely polite, professional and informative. He also was kind to price match my purchased and I left there feeling satisfied.
Robert was a great help with my mom and I picking at a new ax. Very knowledgeable!
Adam was super helpful and got my purchase done very fast!
Eric sold me a dryer today and he was wonderful. Fantastic service!
Michael was very helpful! Checked the TV before I left, offered product insurance which I took. Thanks.
Yahya was amazing! If you’re looking for an air conditioner go see him today!!!
Robert was excellent and helpful! Expedited the delievery of my washing machine. Also offered proper guidance and advice with choosing the correct appliance.
Bibii was a great help at PC Richard she helped me find a good chair excellent service.
Robert was extremely helpful, kind and informative. He made the mattress buying process seamless and easy. Would give him 6 stars if I could!
Great customer service with Eric, very helpful ! Highly recommend , make sure to ask for him while at P.C Richard.
Eric was a big help with my purchase of a new BBQ. Highly recommend!
I was having trouble with my new LG TV - couldn’t get it to program anything. I called the Bay Ridge, Brooklyn store and spoke with Eric, who has the patience of a saint, helped me through the entire process. He even stayed on the phone with me when I turned the TV off and on again to make sure the settings stayed. What a pleasure to speak with a knowledgeable AND pleasant person. Thanks, again Eric!
Was looking for a refrigerator and Mr. B was super friendly and knowledgeable. A pleasure to work with.
I usually buy everything online, but I decided to go see a kitchen appliance and make sure I like the fridge I was looking for. My expectations when it comes to costumer service are not always the greatest, since sales people are either too pushy or careless.I was helped by Erick and I was pleased to be at PC Richards; it was my first time at the store.Erick was professional, polite and gave me space to look around. Quickest purchase ever.
Bibi was very helpful and helped us with all the questions we had about our purchase.
Frank Palumbos customer service was very professional and understanding. I purchased a mattress and he walked me through the different options in my price range while we established the specifics until we settled on my new bed. Very courteous and helpful. Will recommend.
Robert Labrocca was my salesman whom I highly recommend. He was very knowledgable and highly accommodating providing a pleasant and classic PC Richard family like experience!
Robert made it a great experience He answered all my questions I found want I was looking for! I will come back to this store again and my go to is Robert!
Came here for a new refrigerator. Yahya helped us find the perfect size fridge for our space and ensured we received delivery in days, not months, in spite of the supply change shortage thats going on. Thank you.
Robert was awesome helped me find the right AC with a huge smile, great service!
I had a great experience at this store. The staff is awesome very polite especially Mr. B. He helped me pick out the perfect tv for my new apartment. He is very professional and know his stuff. I would highly recommend this store.
Eric was very helpful and informative. He worked through the different stock items to help me find the right product feature set at the right price point for my situation. Nice to work with a not so big box big box store.
Love this store. Wonderful products and everyone in there is so helpful. Great prices.
Yahya was great! Attentive service and always a pleasure here! Bay ridge location always with great customer service . Thanks again! And props to Eric for bringing the television to the car!
Frank P was very helpful; he listened to what I was looking for then was able to help me choose appliances that met my needs, were available, and matched my existing kitchen setup. He quickly arranged installation and delivery.
Martin and frank were great and attentive. Fast and informative service. Thanks!
This was a very pleasant experience. We purchased a stove and a dishwasher and the salesman was very helpful and informative without being intrusive. He was patient and kinds and helpfully detailed the differences between the different models we were interested in.
My washing machine of 10 years has broken down and I was able to get a replacement at PC Richards, luckily on sale, during supply chain constraints this year. Everywhere I looked, the washing machine was much more. It’s great not to have to overpay, but the service provided was impeccable. Eric, my salesperson, gave me great customer service. He could have sold me the washing machine and moved onto his next customer. But that was not the case. He followed thru with several phone calls, ensuring all was set.1. Called to let me know their shipment of washing machines came in and I’m within the first 200 customers to receive theirs this week.2. Set up my delivery appointment.3. After finding out my old washing machine still had water in it, preventing the new one from being installed, followed up to let me know what needed to be done before he could arrange a new appointment for the set up.4. I took care of removing the water out of the old unit and called Eric back to schedule the new set appointment. He advised he would take care of it and to expect a call back from the service center later in the day.5. Sure enough, I received a call from PC Richards service center that afternoon and all is set up for 10/23 washing machine installation.6. I missed Eric’s phone call around 4:30pm and he left me a message advising the installation is all set for Saturday and make sure I’m home. That he’s leaving for the day ( shift is ending ), and if any questions please call his cell #. He followed up again to ensure I received the phone call from his service center about the installation of 10/23.Service is underrated. I really appreciate Eric’s follow thru. If you’re looking to buy anything at PC Richards, I recommend going to 86th street in Bayridge branch and ask for Eric.By the way, the new installation crew took away the old washing machine and installed the new one. Professional, courteous, and clean. New machine working great !!
Robert was extremely helpful in selling us a new TV and getting the equipment we needed, such as an HDMI cable. He shared that we could also get interest free financing which is so helpful since I’m in the process of buying a house - any little bit helps. I spoke to Robert on the phone and he was prepared for when I came into the store. Great service!
We were actually across the street at another store and they did not greet or offer to help us even after standing there for a bit. We walked into PC Richards and Joe Santana greeted us immediately and offered to help us. He was polite, very courteous and treated us like family. We ended purchasing and because of his mannerisms will always go back to Joe Santana when seeking to buy appliances.
One of the best customer experiences I have ever had, this is why I stick to PC Richard. Had a lot of trouble securing a dishwasher and electric range. Out of no where Mr B called me up and told me that I had been waiting too long and there were comparable appliances in stock that I could get installed with in the week. Very happy with the service and guidance Mr B was able to provide, even though manufacturers have difficulty fulfilling shipments, PC Richard Bay Ridge made it happen. Very greatful
Was very happy with my experience - more notably the Customer Service! I was having an issue with my newly-bought A/C, and called up the store. Joe Santana was very helpful and efficient in testing and ultimately replacing my A/C with no hassle. Im very appreciative and will be back!
Eric and Robert were extremely helpful with our new A/C unit.
Frank was amazing assisting me with my purchase he was genuine and honest and he definitely knows his products! Patricia was also very warming when I walked in! I would deff come back again because of their personality!
Joe helped us quickly and told us the best model for the best price!
Best place to purchase mattresses and appliances. B took care of us and it set the bar for an experience everyone should receive when spending their hard earned money. Will def come back for more before the holiday ends.
Robert is the best salesperson!He is very knowledgeable in all the appliances they have to offer
I always have a great shopping experience whenever I see Eric at PC Richards. Not only does he know everything about appliances, but he helps me make the right decision every time. My recent emergency lunch hour purchase of a refrigerator was quick and easy because of Erics stellar service. I will only shop at this PC Richard as long as long as Eric is there.
I thought I had a much bigger problem than i thought but these two men helped me realize it was a simple quick fix. With there sparkling personalities and eagerness to help i was able to fix the problem without a sweat! Thank you Martin and Joe you both are amazing salesman and know how to treat your customers!
I went to the PC Richardson in 86 and Bay Ridge and my guy Richard was amazing! We were looking flr TVs and he showed me all of the deals, which one to buy and is very knowledgable and great. Definitely would go back again. PC and Richardson has been trusted for more than 20 years, and I put mu trust in them and Richard and the employees there with anything I need. Thanks again Richard.
I helped a relative get set up in a new place that needed some upgraded appliances. We dealt with Michael who was knowledgable and friendly and helped us pick out what we needed and what we didnt. It made the entire experience a breeze. Highly recommended.
Have been there couple of times and always the same wonderful experience. Sales people know the product and are genuinely helpful and caring. After a frustrating experience at Home Depot, rushed to PC Richards and bought a portable AC and associate was very kind and helpful with my little incident with Uber.
Bibi at the Bay Ridge location was extremely helpful and knowledgeable. Highly recommend going to her for any help.
I went in to replace my 15 year old AC unit. I was helped by Robert and Eric, who were nice and very helpful. They were able to find the old records from the last AC unit that I had bought with them, which was the one that I was replacing. Their service saved me time and stress! Thank you.
Disappointing, will not come back here. Waited a long time for sales help, and they didnt seem to interested in helping. Probably thought small sale, small commission judging by what was in my hand. I was planning on spending a lot of money, looking to replace a few appliances today. Also, most of their inventory is outdated. Ive been to many of their other locations and buy most of my major appliances at P.C Richard. Sadly, a different experience today.
Eric is an excellent salesman! Perfect timing and super helpful!
Great Store! From front desk to sales people very knowledgeable.
Excellent service at PC Richards in Bay Ridge with Patricia. I had a great pleasure working with Patricia on my purchase, she was very knowledgeable and very helpful.
Mr.B wad fantastic. He is so much fun and veryKnowlegable. The good time just flew by.
Osama was a great help today with choosing my AC for my living room !
Total reviews rating 4.9
199 Reviews for P.C. Richard & Son 2023:
Review №1
2022-05-19This review is for Joseph who I consider a highly skilled and professional sales and customer service agent. I have spoken with him in person and via the phone many times and he has always given me as much personal time as I needed to ask questions and to receive his excellent guidance based on his professional knowledge of the product in question. He is patient, courteous and respectful and most importantly- he is just as interested in satisfying the customers needs as he is in selling. In fact I believe that his sales ability and success is based upon his dedication, knowledge and desire to educate and help his customer. He is a tremendous asset to PC Richard , a rising star in their universe who should be appreciated and be promoted in the company as far as he desires. Thanks Joseph. Rich Turchiano
Review №2
2022-04-11I’ve purchased all my appliances from PC Richards. This was my first time at the Bay Ridge store and Mike L. took excellent care of me. I was looking for a kitchen oven and while he helped guide me towards my purchase, he was also there when I made changes to my order and the delivery date. All with great efficiency and a very pleasant demeanor. He made what I looked upon as a difficult task to get through, actually very pleasant! Bravo.
Review №3
2022-04-27It was my first time at this store and purchasing from PC Richard & Son. The customer service was SUPERB. I was shopping for pillows and Martin took care of me. He was very knowledgable and patient with me. He had me do a pillow fitting to check my alignment and comfort. I ended up buying two pillows! I had a wonderful experience. Thank you so much!
Review №4
2022-02-06After searching for nearly a month for the right mattress, we found the sales at PC Richards the best. We worked with Robert, who was friendly and informative, and fortunately was able to give us a great deal on our new mattress and accessories. We’ve never shopped here before, but will certainly be coming back.
Review №5
2022-04-07If you are interested in a productive and positive experience purchasing products at PC Richards, be sure to see Joseph at the Bay Ridge store. I have made several purchases with Joseph and each and every time the service was superb. His expertise in product lines, patience with inquiries and follow-up on orders make him an asset to the company. The manager , Nick, also goes above and beyond for customers.
Review №6
2022-07-04This was our first time buying kitchen appliances and we could not have had a better experience. As soon as we we got to the back we were approached by Eric and he was nothing but a Gentlemen to us. Even though they looked short staffed, Eric had took his time with everyone and thoroughly went through all of his recommendations for what we needed. Eric treated us like we were family and we can not say enough good things about him, grade A customer service. Would highly recommend any first time buyer to definitely ask for Eric.
Review №7
2022-06-06Joe Santa was great! We had a small space to fit a refrigerator and didn’t want to go too small and he helped us understand the measurements and made a quality suggestion under budget. Then found us a sleeve AC on sale $409! Very, very pleased. Thank you.
Review №8
2022-07-01Mr. B was a phenomenal help for us when looking for an air conditioner. He had patience for our many questions and was happy to share his knowledge of the various options to help us make the right choice for us. He went above and beyond and displayed authentic kindness. I highly recommend going to him if you want someone to help you make the right choice while putting a smile on your face.
Review №9
2022-04-04I went here for the 1st time after being recommended by a good friend. Honestly I’ve been to other PC Richards but never met anyone like Nick. Knowledgeable, honest, professional and friendly, I’d send anyone over to him going forward. I highly recommended Nick for anyone in the market to buy appliances. Thanks again
Review №10
2022-02-13We have had consistently great service and great quality from this store. This is the second TV we bought here (this as a gift) and the salesperson (Osama) was very helpful in getting exactly what he would like. Shopping local is definitely better!