Pella Windows & Doors of Buffalo in Buffalo

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Phone: +1 716-681-2000
Opening hours
  • Monday:9AM–4:30PM
  • Tuesday:9AM–4:30PM
  • Wednesday:9AM–4:30PM
  • Thursday:9AM–4:30PM
  • Friday:9AM–4:30PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.6

40 Reviews for Pella Windows & Doors of Buffalo 2023:

Review №1


Frank Vito the salesman is outstanding. We experienced a one in a million failure with our Pella sliding patio door. We called to have Frank come out and quote a replacement. Immediately upon seeing the door Frank went from sales to service mode. Frank made some calls and within days they determined it was a manufacturing issue and they would replace under warranty. Frank easily could have just quoted and sold us a replacement but he didnt...he did the right thing. Frank and Pella will always have our business.

Review №2


Both installers were very nice. Chris Buck and his partner were excellent. Very professional. It was obvious they worked very well together from removal to install to cleanup. We would definitely recommend Pella and Chris and his partner

Review №3


We had both of our cottage style, living room windows replaced. The representative from Pella was knowledgeable and described exactly what would be done. He was prepared with samples and we were able to make all of our decisions during our initial meeting. He answered all of my questions. I was thrilled that we didnt have to sit through a 2 hour presentation regarding their products! Two laborers came to do the work. They were polite, hard-working and did an exceptional job removing our old windows and replacing them with the Pella cottage style, double hung windows. They removed their shoes when inside the house and removed all debris from the previous windows. They took the time to show us how to operate the windows correctly. The windows look spectacular and there is noticeable noise reduction from outdoors. I love the fact that they are light filtering and also that the grille is between the panes, unlike my previous windows. We did receive an estimate from another company which was less money, but we felt that the Pella representative was knowledgeable about his product and was able to explain exactly what would be done. We are so pleased with our Pella windows and would highly recommend this company.

Review №4


I just had a very large glass door installed but couldnt get it to lock. The service man came over and within one minute diagnosed what the problem was. My worst fear was that it was installed wrong, but it wasnt. He made a few adjustments and BINGO it worked. Thanks, Pella, for outstanding service.

Review №5


Very responsive and willing to work with me to fix a window. It’s so nice to have a local branch of a window company to work with, especially with 20 year old window that needed a bit of maintenance.

Review №6


Our patio door required replacement. I contacted 3 companies to obtain a quote. The first 2 companies said that the door opening was not a standard size, so the bigger molding would be needed to cover the opening. The Pella representative looked at it, and said that the opening was a standard size, and would need only the standard molding. It was a little more expensive, but it was worth it to get the job done right. They also installed it almost 2 months earlier than the other companies had estimated. The installation went very smoothly, and the door looks and works good.

Review №7


Pella salesperson was a real go-getter. Installation was good. Units were not sent in proper configuration, but technicians made it work. We will see how they hold up.

Review №8


Dave our salesperson was amazing. He did a great job explaining all of the different options. We had such a great experience we went back a second time to order a new patio door. He was very knowledgeable with not only the products but also very informative about the installation process. We will be using Dave and Pella for our next window project!

Review №9


From the ordering process through the installation process everything was done efficiently and correctly. Our salesperson was knowledgeable and helped guide us through the pros and cons of each option. I ordered 13 custom windows in different colors and no mistakes were made on measuring or anything else. The installation was done very professionally and quickly. All areas were clean on the inside after each window was completed. I would highly recommend Pella to anyone.

Review №10


Pella did not try to sell me on their windows. They told me what they offered and did not Make me feel like I was being pressured into anything. I ended up using them for two replacement windows but I am doing the insulation myself. They did not withhold any insulation information and made a few recommendations to achieve best results. I would recommend this company

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